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Service Bulletin Ref. No. 2J0-0034 (C259)
October 3, 2012
Subject Firmware Upgrade: Main (Ver.009.006)
FS-2020_3920_4020DN_09.00.0010_(2012-08-31)
Model FS-2020D, FS-3920DN, FS-4020DN l:
KDC's Classification Entire Stock Rework In-Field modification at next visit
In-Field modification by case No modification necessary
Field Measure:
Please upgrade the firmware to the latest version when the phenomenon described below occurs.
Serial Nos. of the Affected Machines: After using up the old stock
Topic
The firmware was upgraded as follows.
Content of Changes
No. Item Details CTL FW
1 Measures against image Image dropout or blank page might appear when printing out a 616606 MAIN
TP-090107
dropout and blank page certain file from the Mac Illustration. Therefore, this was NP-Z09011
when printing out from corrected.
Mac Illustrator
2 Measures against the KPDL error might appear when a certain PDF data was printed 432385 MAIN
TP-090229
KPDL error directly from the USB memory in the duplex mode. Therefore, this LWIK-12379
was corrected.
3 Improvement of the It took long when printing (PRESCRIBE) from a certain SAP R/3. 589801 MAIN
TP-090232
performance Therefore, this was corrected. NP-Z09047
4 Measures against --------------- 591544 MAIN
TP-090300
abnormal image when #789997
outputting a certain CAD
(PS) data
5 Improvement of the Performance of the direct print of a certain PDF data was 424035 MAIN
TP-090348
performance improved. #786756_3
6 Measures against the --------------- 589796 MAIN
TP-10-019
PDF direct print failure NP-Z10006
with a certain data
7 Measures against the KPDL error might appear when a certain PDF data was directly 587083 MAIN
TP-10-021
KPDL error printed. Therefore, this was corrected. TP-11-266 KMA-
D-1112-02
8 Measures against the F248 error might appear when printing a certain KPDL data. 447320 MAIN
TP-10-059
system error (CF248) Therefore, this was corrected. #1006080
9 Measures against When printing a list including TIF image, the size of the TIF image 624900 MAIN
TP-10-076
abnormal TIF image on was twice on the printout. Therefore, this was corrected. KMA-D-1003-12
the list including the TIF
image
10 Measures against the The position of image might be shifted when printing a certain 616601 MAIN
TP-10-239
image shift with the illustrator data. Therefore, this was corrected. NP-Z10075
illustrator data
For other changes, please refer to the next pages.
KYOCERA Document Solutions Europe
Technical Customer Service Division (TCSD)
(Page.2/3)
Service Bulletin Ref. No. 2J0-0034 (C259)
October 3, 2012
Check Status Current
Type Program No. Ver. Remark
SUM Date Ver.
MAIN 2J0_3000009006 - 009.006 2012/7/31 008.009 New Upgrade
ENGINE 2J0_1000006002 9124 006.002 - - FS-2020D
ENGINE 2J1_1000006002 A563 006.002 - - FS-3920DN
ENGINE 2J2_1000008002 3D73 008.002 - - FS-4020DN
For the KD sales companies, it is possible to download the firmware at the download center on the Service World.
When upgrading the firmware or replacing a board, please upgrade all kinds of the firmware to the latest version at the same
time.
No. Item Details CTL FW
11 Measures against the --------------- 601531 MAIN
TP-10-248
emulation switching NP-Z10078
failure by the SEM
command when KPDL
(Auto) is set
12 Measures against the --------------- 601549 MAIN
TP-10-279
character spacing error NP-Z10088
immediately after
changing the resolution
13 Measures against the The machine might be locked up when printing a certain data 509306 MAIN
TP-10-292
machine lock-up with a (Mac). Therefore, this was corrected. KMAUS10-S20
certain data
14 Measures against the A certain printing data might not be printed from AS-400 when 624783 MAIN
TP-10-317
print failure from AS-400 KPDL (AUTO) was selected. Therefore, this was corrected. #1154792
15 Measures against the Barcode might be garbled when printing a certain PCL data. 613926 MAIN
TP-10-318
barcode print failure Therefore, this was corrected. KMA-D-1012-05
16 Measures against the The machine might be locked up when a certain PDF file was 616580 MAIN
TP-11-019
lock-up with a certain directly printed. Therefore, this was corrected. #1181981
data
17 Measures against the The machine might be locked up when printing a user's certain 535250 MAIN
TP-11-025
lockup with a certain data data (scan output of FUJITSU M3093Dgdim). Therefore, this was #1186943
corrected.
18 Measures against the 611798 MAIN
A certain TIFF or JPEG file might not be correctly printed out with
TP-11-059
abnormal image when Prescribe. Therefore, this was corrected. NP-Z11014
printing TIFF/JPEG file
- Black and white image might be reversed with TIFF file.
- As for the JPEG file, the size might be reduced and then 3
copies were printed out. Also, abnormal image might be printed
out after TIFF file was printed.
19 Measures against the KPDL error might appear when printing a certain KPDL file. 622113 MAIN
TP-11-061
KPDL error Therefore, this was corrected. NP-Z11015
20 Measures against the F464 error or image dropout might appear when executing a 616571 MAIN
TP-11-070
operation failure of the certain API program. Therefore, this was corrected. NP-Z1101
API program
(F46F, image dropout)
21 Measures against the KPDL error might appear when printing a certain PDF file. 616595 MAIN
TP-11-127
KPDL error Therefore, this was corrected. NP-Z11035
22 Measures against the Letters might be garbled when a certain PDF file was directly 589793 MAIN
TP-11-149
failure with the PDF printed. Therefore, this was corrected. KMA-
direct printing SatPr110622
23 Measures against the F248 error might appear when a certain PDF file was directly 616605 MAIN
TP-11-159
system error (CF248) printed. Therefore, this was corrected. KMA-D-1106-06
KYOCERA Document Solutions Europe
Technical Customer Service Division (TCSD)
(Page.3/3)
Service Bulletin Ref. No. 2J0-0034 (C259)
October 3, 2012
No. Item Details CTL FW
24 Measures against the Letters might be garbled when printing a certain file after printing 616597 MAIN
TP-11-175
garbled character with a from the Uni driver. Therefore, this was corrected. NP-Z11048
certain file after printing
from the Uni driver
25 Measures against the KPDL error might appear when a certain PDF file was directly 616604 MAIN
TP-11-189
KPDL error printed. Therefore, this was corrected. #1332003-1
26 Support for UNICAST UNICAST ARP REQUESTS might not be replied. Therefore, this 575455 MAIN
TP-11-192
ARP REQUESTS was corrected. #1326962
27 Measures against the Processing lock-up might occur with a certain data. Therefore, 616603 MAIN
TP-11-196
machine lock-up with a this was corrected. KMTW-SD-11-
certain data 1003
29 Measures against the A certain page might be output as blank page when printing the 611747 MAIN
TP-11-227
blank page output with a Excel split image. Therefore, this was corrected. NP-Z11061
certain page
30 Improvement of the The printing speed of a certain Excel file in the reduction mode 611715 MAIN
TP-11-235
performance was slow. Therefore, this was corrected. UT-S11-043
31 Measures against the F248 error might appear when a certain PDF file was directly 616617 MAIN
TP-11-240
system error (CF248) printed. Therefore, this was corrected. #1356342
32 Measures against the The font might not be correctly printed when a certain PDF file 584701 MAIN
TP-11-251
PDF direct print failure was directly printed. Therefore, this was corrected. #1355985
33 Measures against the Multiple pages in a certain PCL5e data might be printed on one 586207 MAIN
TP-11-262
multiple page print failure page. Therefore, this was corrected. #KMIT11_0010
34 Support for the character Unnecessary page break might be generated when PCL data 586405 MAIN
TP-11-264
processing of PCL data contained "!". Therefore, this was corrected. LWIK-15691
35 Measures against the A certain map image (line drawing) might not be correctly printed. 622115 MAIN
TP-12-040
print failure of a certain Therefore, this was corrected.
map image
36 Measures against the Blank page might be printed out when printing the PDF data 599963 MAIN
TP-12-062
print failure with a certain created by the application "Symphony". Therefore, this was KMA-D-1203-02
PDF data corrected.
KYOCERA Document Solutions Europe
Technical Customer Service Division (TCSD)