Service Bulletin OST-F1294-1.PDF part of DENON Service Bulletin OST-F1294-1 Service Bulletin OST-F1294-1.PDF, DENON DVD Video Player DVD Video Player Denon - DVD-2500BT & 3800BD Service Bulletin OST-F1294-1.PDF text manual preview

Text preview for : Service Bulletin OST-F1294-1.PDF part of DENON Service Bulletin OST-F1294-1 DENON DVD Video Player DVD Video Player Denon - DVD-2500BT & 3800BD Service Bulletin OST-F1294-1.PDF

Back to : Service Bulletin OST-F129 | Home

100 Corporate Drive Mahwah, NJ 07430

Service Bulletin
No. : OST-F1294-1
Date: April 25, 2008
_____________________________________________________________

Model: DVD-2500BTCI

Subject: Firmware Correction.
Countermeasure is applicable only upon claim from the customer.

Symptom: 1. Black level from HDMI is not correctly displayed.
2. Can not select or see 480i signal with Sony model HS-3 projector.
3. When DVD title "Otokotachi no Yamato" is played after a disc without CSS,
highlight is not displayed on the Menu screen.
4. If Pause is continuously pushed during Dolby TrueHD playback from a Blu-ray
disc, the signal changes to Dolby Digital. Afterwards, the voice output will then
slow down until the digital input of the AV amp locks if Play is continually pushed.
5. When playing DivX discs and power is cycled off then back on, the file will start
at the beginning, but the display will indicate the position from when the unit was
powered off.
6. After playing a DivX disc and turning the power on by pressing the Play button,
an image and or sound change may occur.
7. When the Audio button on the remote is pressed during playback of a Dolby
TrueHD title, Dolby Lossless is displayed.
8. DRC does not correspond when "Secondary Audio" of DD+ processing is
done.
9. If the Auto Transfer Mode command is transmitted via RS-232C, the answer
code always becomes 0x30 hex.
10. When the Audio Subtitle command is transmitted via RS-232C, information is
displayed before the answer changes.
11. When WMA or MP3 files are played from an SD card, a skip search error
may occur on the following track.
12. SD card may not playback after the Play button is pressed to close the
drawer.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
13. After playing DVD title Kazeno Tani no Naushika, if a CDDA disc is put in the
transport and the TOC is read, the digital input of the AV amplifier may not
synchronize properly.
14. If the SD card is removed during the stop function, a memory device error
might occur.
15. The Angle command does not respond while playing a Blu-ray disc.
16. The Angle Reverse command does not work for DVD discs.
17. The response to the Request Error status command is not invalid.
18. After a file in a folder of a Data CD is played and resume stops, the Folder
Name of the File List under Data CD is displayed when switching from Setup to
SD Memory.
19. Correction for title switching when using the Blu-ray version of Pirates of the
Caribbean 1.
20. Corrects for a remote control image display problem when the key guide is
used and program for a CDDA disc is displayed.
21. When playing a DivX track, the track after the next track plays back in fast
forward mode.
22. When playing a CDDA or CD-R disc and a Picture Adjust command is issued
via RS-232C, the unit acknowledges the command but the display does not
change.
23. When using the Auto Transfer Mode command, the RS-232C response for
Auto Transfer Mode and Request System Status is sent instead of just the Auto
Transfer Mode response.
24. If a CDDA disc is in stop mode and a Mode command is issued via RS-232C,
the RS-232C answer becomes invalid even though the screen changes to the
Program Screen.
25. An invalid RS-232C response is returned or improper operation occurs when
DVD, CD or CD-R discs are played and the Picture-in-Picture command is used.
26. When over 100 chapters are stored in memory and Chapter is requested and
displayed on the OSD while playing a disc, "A0" is displayed in error.
27. When the Dolby TrueHD contents of a Dolby demonstration disc are
operated in the following order, improper playback occurs. (Playback > Resume
Stop > SD selected by Media Select > MP3 file will not playback.
28. If an AAC1+1 disc is played and skip is used with Main excluded, the voice
will be directed to Main.
29. When an AAC1+1 disc is played, Main/Sub is reproduced as default.
30. When Blu-ray Disc-RE made by BDZ-X90 is played and skip mode is used,
the image may not display even though audio is present.
31. When a DVD disc is played, the AV amplifier may display PCM 5.1 after the
DVD player's output is switched in the order of PCM 2ch > DD5.1/DTS5.1 >
PCM 2ch.
32. When a WMA track name is displayed using the display button, if skip is
pressed during the track name scroll, the track name is not displayed.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Solution:

Step 1: CD-R/RW Creation
1. You should have already downloaded the Zip file to a folder of your choice at
this point and unzipped the files. Example: (C:\DVD-xxxxx or Desktop)
2. Launch your disc burning software. (Roxio, Nero..etc)
3. Within your software options, select make a DATA disc. (Not Audio!)
4. Go to the properties of your burning software and find the ISO9660 format
setting. Refer to our "Software Burning Guide" on pages 7 & 8 or contact your
software provider if you cannot find it. (You must find and select ISO9660 or the
procedure will fail)
5. Go to the properties of your burning software and find the MODE/LEVEL
setting. In most cases, they are referred to as, MODE 1/LEVEL1 CD-ROM.
Refer to our "Software Burning Guide" on pages 7 & 8 or contact your software
provider if you cannot find it. (You must find and select MODE 1/LEVEL1 CD-
ROM or the procedure will fail)
Also within properties, you must select "Long File Names" (or the procedure will
fail)

6. Locate the (1) .BIN file from where you initially saved it on your PC.
7. Drag and drop the (1) .BIN file into your burner's software project window.

8. Finalize the CD-R/RW at the slowest possible recording speed. (You must
finalize/close the disc or the procedure will fail). We suggest the disc at once
setting. If you're not sure of what you are doing, please use a CD-RW disc so
you can erase it and start over if necessary.
9. Take the finalized disc over to your Denon DVD transport and go to Step 2.

Step 2: Verifying and Logging Your Existing Firmware Version
1. Connect a display to the HDMI output terminal of the DVD transport.
2. Turn the DVD transport ON.
3. Open the drawer, remove any disc in the tray and close the drawer.
4. On the remote control, press the numeric buttons "1" "2" "3" "4" and "Display"
within 2~3 seconds.
5. Verify the firmware version currently in the transport and notate it down for
your records.
6. Return the player to normal operation by turning the Main power OFF with the
"Standby" button on the front panel or by the "Off" button on the remote.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Step 3: Firmware Installation Procedure
1. Be sure not to disconnect the power cord at any time during this procedure.
Doing this will cause the unit to seize and the Flash ROM will need to be
replaced through the service department.
2. Connect a monitor to the HDMI output terminal of the DVD transport if not
done from Step 2 above. (Optional but recommended)
3. With the transport powered up, open the drawer and remove any disc that may
be in the tray.
4. Place the Firmware CD-R disc in the tray.
5. On the remote, press the buttons in the following order "9" "8" "7" "6" and "Pop
Up Menu/Menu within 2~3 seconds and the drawer will close and the unit's
display will indicate "F/W-UP".
6. Do not press any other buttons while the firmware update is running.
7. Once the transport has read the disc and preloaded the firmware, "Ver: 1018"
will be displayed and the tray will open automatically.
8. Remove the update firmware disc from the tray. Do not remove the power
from the transport or turn the transport off.
9. Press the "Open/Close" button on the front panel or remote to close the
drawer.
10. The unit's display will start to count from 0% to 100%.
11. Once the transport has reached 100% it will verify the firmware and display
07CA.
12. If the transport has done this, the firmware has been successfully installed.*
13. To complete the firmware installation, remove the A.C. cord from the A.C.
outlet to turn the unit OFF.
14. Plug the unit back in for normal operation.
Notes: *If "07CA" does not appear after more than 10 minutes, turn off the
DVD's power with the front panel "Standby" button or remote's "Off" button. Then
retry the software updating procedure. The new firmware version of your DVD-
2500BTCI transport after updating will be Ver 1.018.

Step 4: How To Verify Your New Firmware
1. Connect a display to the HDMI output terminal of the DVD transport if not done
in steps 2 or 3 above.
2. Turn the DVD transport ON.
3. Open the drawer, remove any disc in the tray and close the drawer.
4. On the remote control, press the numeric buttons "1" "2" "3" "4" and "Display"
within 2~3 seconds.
5. Verify the "Version" number is 1.018 and notate it for your records. 6. Go to
Step 5 number 5.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Step 5: Initializing the Transport (Required)
1. Connect a display to the HDMI output terminal of the DVD transport if not done
in steps 2, 3 or 4 above.
2. Turn the DVD transport ON.
3. Open the drawer, remove any disc in the tray and close the drawer.
4. On the remote control, press the numeric buttons "1" "2" "3" "4" and "Display"
within 2~3 seconds.
5. Press the "Stop" button.
6. Once the transport memory is cleared and reset, power the unit OFF by using
the "Standby" button on the front panel or "Off" button on the remote.
7. Initialize is complete.
Note: You will need to reset all settings in the DVD player's setup menu.

How to Properly Burn Denon's plug-in software to a CD-R/RW
If you are experiencing problems with your upload, chances are you did not
select the proper settings within your burning software. The below screen shots
are of the two most popular brands that will guide you with these important
settings.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Roxio