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2
Level 1 and 2 Service Manual
C350 Series
Dual Band Wireless Telephone
C350 Series GSM 900/DCS 1800MHz and GSM 850/PCS 1900 with GPRS
Level 1 and 2 Service Manual
C350 Series 6809456A82 Contents
Contents
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Controls, Indicators, and Input / Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 User Interface Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Removing and Replacing the Rear Housing Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Battery Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 SIM Holder Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Removing and Replacing the Endo Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Removing and Replacing the Front Endo Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Removing and Replacing the Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Removing and Replacing the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Removing and Replacing the Transceiver Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Removing and Replacing the Rear Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Removing and Replacing the Front Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Subscriber Identity Module (SIM) and Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Manual Test Mode Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Part Number Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Model-Specific Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
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Contents
Product Family C350 Series
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Level 1 and 2 Service Manual
C350 Series 6809456A82
Introduction
Introduction
Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product care centers as well as authorized independent service firms. Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.
Product Identification
Motorola products are identified by the model number on the housing. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.
Product Names
Product names included in Product Family 0C67 (C350 Series) telephones are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.
Product Changes
When electrical, mechanical or production changes are incorporated into Motorola products, a revision letter is assigned to the chassis or kit affected, for example; -A, -B, or -C, and so on. The chassis or kit number, complete with revision number is imprinted during production. The revision letter is an integral part of the chassis or kit number and is also listed on schematic diagrams and printed circuit board layouts.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: 1. This device may not cause any harmful interference, and 2. must accept interference received, including interference that may cause undesired operation. This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003). Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
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Introduction
1 and 2 C350 Series 6809456A82
C350 Series
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.
About This Service Manual
Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of C350 Series telephones. Refer questions about this manual to the nearest Customer Service Manager. A product family is the group of products having the same Account Product Code (APC). To locate the APC on a device, refer to "Mechanical Serial Number (MSN)" later in this manual.
Audience
This document aids service personnel in testing and repairing C350 Series telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment. Use of this document assures proper installation, operation, and maintenance of Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date.
Scope
The scope of this document is to provide the reader with basic information relating to C350 Series telephones, and also to provide procedures and processes for repairing the units at Level 1 and 2 service centers including: · Unit swap out · Repairing of mechanical faults · Basic modular troubleshooting · Testing and verification of unit functionality · Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers.
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Introduction
Conventions
Special characters and typefaces, listed and described below, are used in this publication to emphasize certain types of information.
G E
E
Note: Emphasizes additional information pertinent to the subject matter. Caution: Emphasizes information about actions which may result in equipment damage. Warning: Emphasizes information about actions which may result in personal injury.
Keys to be pressed are represented graphically. For example, instead of "Press the Enter Key", you will see "Press E". Information from a screen is shown in text as similar as possible to what appears in the display. For example, ALERTS or ALERTS or ALERTS. Information that you need to type is printed in boldface type
Warranty Service Policy
The product will be sold with the standard 12 months warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non warranty repairs are available at agreed fixed repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early on after the date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.
Product Support
Customer's original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola HTC centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help desks. Product Service training should be arranged through the local Motorola Support Center.
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Introduction
C350 Series
Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual or supplement. When ordering crystals or channel elements, specify the Motorola part number, description, crystal frequency, and operating frequency desired. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question. In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Accessories and Aftermarket Division (AAD)
Replacement parts, test equipment, and manuals can be ordered from AAD.
U.S.A. Phone: 800-422-4210 FAX: 800-622-6210 Outside U.S.A. Phone: 847-538-8023 FAX: 847-576-3023
To order spare parts in the EMEA region call +44 131 479 1274. To order spare parts in Asia call +65 648 62995.
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Specifications
Specifications
General Function Frequency Range GSM 850 Frequency Range GSM 900 Frequency Range DCS 1800 Frequency Range PCS 1900 Channel Spacing Channels Modulation Transmitter Phase Accuracy Duplex Spacing Frequency Stability Operating Voltage Average Transmit Current Average Stand-by Current Dimensions Size (Volume) Weight Temperature Range Battery Life, 600 mAh Li Ion Battery Specification 824-848 MHz Tx 869-893 MHz Rx 880-915 MHz Tx (with EGSM) 925-960 MHZ Rx 1710-1785 MHz Tx 1805-1880 MHz Rx 1850-1910 MHz Tx 1930-1990 MHz Rx 200 kHz 174 EGSM, 374 DCS, 374 PCS, 124 GSM 850 carriers with 8 channels per carrier GMSK at BT = 0.3 5 Degrees RMS, 20 Degrees peak 45 MHz GSM, 95 MHz DCS, 80 MHz PCS ± 0.10 ppm of the downlink frequency (Rx) +3.0V dc to +4.2V dc (cell) +4.4V dc to +6.6V dc (external charger jack with 2.4 K ohm resistor) 300 mA max 4.0 mA max (DRX2), 2.0 mA max (DRX9) 130 mm x 46 mm x 24.5 mm (5.1 inches x 1.8 inches x 0.96 inches) 105 cc (6.4 in3) 106 gm (3.74 oz) with cell -10° C to +55° C (+15° F to +130° F) Talk time up to 300 minutes Standby time up to 300 hours All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on. Transmitter Specification 33 dBm nominal GSM 900 30 dBm nominal GSM 1800 30 dBm nominal PCS 50 ohms nominal -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz
RF Power Output Output Impedance Spurious Emissions
Receiver Specification -106 dBm GSM 900, Receive Sensitivity -104 dBm GSM 1800, -104 dBm PCS RX bit error rate (100k bits) Type II < 2% Channel Hop Time 500 microseconds Time to Camp Approximately 5-10 seconds
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Specifications
C350 Series
Speech Coding Function Speech Coding Type Bit Rate Frame Duration Block Length Classes Bit Rate with FEC Encoding
Specification Regular pulse excitation / linear predictive coding with long term prediction (RPE LPC with LTP) 13.0 kbps 20 ms 260 bits Class 1 bits = 182 bits; Class 2 bits = 78 bits 22.8 kbps
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Product Overview
Product Overview
Motorola C350 mobile telephones feature global system for mobile communications (GSM) air interface, general packet radio service (GPRS) transport technology, and wireless application protocol (WAP) Internet browser. The mobile telephone uses a simplified icon and graphical-based user interface (UI) for easier operation, allow short message service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools. The C350 is a dual band phone that allows roaming within the GSM 850,GSM 900 MHz and digital cellular system (DCS) 1800 MHz and 1900 PCS bands. C350 telephones support GPRS and SMS in addition to traditional circuit switched transport technologies. GPRS, where available, provides substantial increases in mobile data communications performance and the efficient use of radio spectrum. Data transmission rates for GSM networks can potentially increase from the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased data rate is by no means the only benefit provided by GPRS. A key advantage is the provision of a permanent virtual connection to the network. This "always on" connection is possible because GPRS uses packet data transfer so that, for example, email can be downloaded in "background mode." There is no need for the user to reconnect before requesting a service, eliminating connection set-up delays and adding convenience and immediacy to data services access. The "virtual" nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data. The telephones are made of polycarbonate plastic with a metal enclosure. The display and speaker, as well as the 18-key keypad, transceiver printed circuit board (PCB), microphone, charger and headphone connectors, and power button are contained within the candy bar form-factor housing. The 600 mAh Lithium Ion (Li Ion) battery provides more than 300 minutes of talk time with up to 300 hours of standby time1. The phone accepts 3V mini subscriber identity module (SIM) cards which fit into the SIM holder under the rear housing cover. These telephones feature a 96 x 64 pixel 900 square millimeter high-resolution graphics display and an internal antenna.
Features
C350 telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for GSM GPRS communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions. Features available in this family of telephones include: · Lower voltage technology that provides increased standby and talk times · Extended GSM (EGSM) channels · Tri-coder/decoder (CODEC) that allows full rate, half rate, and enhanced full rate modes of transmission · Supports SMS, concatenated SMS, and cell broadcast messages2 · Supports GPRS, circuit switched, and SMS networks2 · WAP 1.2.1 compliant2 · Super enhanced sound engine
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on. 2. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
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Product Overview
C350 Series
· 96 X 65 pixel color graphical display with 4 lines of text, 1 line of icons, and 1 line of prompts · Display zoom · Display animation · VibraCall® vibrating alert · 4-Way navigation key · Downloadable wallpaper and ring tones3 · Voice activation for phone book entries · Simplified text entry using iTAPTM predictive text entry · Calling line identification3 · Supports call diverting for incoming voice calls3 · Supports 3V SIM cards · SIM ToolkitTM Class 2 (STK)3 · Personal management tools calculator with currency converter, real time clock with date, reminders, and caller profiling · Phase II Unstructured Supplementary Service Data (USSD)3 · Hearing Aid Telephone Interconnection System (HATIS) support · Chat messaging via WAP over GPRS3 · Multiple destination SMS · TrueSyncTM Multi-Point Synchronization Capability
Speaker Dependant Voice Activation
The voice dialing feature allows the user to recall pre-programmed voice numbers simply by pressing the Voice/Ok key and speaking the desired voice tag. Up to 10 voice tags can be stored.
The user cannot place or receive calls while adding voice tags to the phone's memory.
Because the GSM standard does not provide the option to store voice tags onto the SIM card, voice tags are added to the phone's memory.
Wireless Access Protocol (WAP) 1.2 Compliancy
In the WAP environment, access to the Internet is initiated in wireless markup language (WML), which is derived from hypertext markup language (HTML). The request is passed to a WAP gateway which retrieves the information from the server in standard HTML (subsequently filtered to WML) or directly in WML if available. The information is then passed to the mobile subscriber via the mobile network. The C350's microbrowser can be configured for baud, idle timeout, line type, phone number, and connection type.
Bitmap image data will download as text. If the image is larger than the screen, only part of the image will display.
3. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
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Product Overview
If the user receives a call while in browser mode, the browser will pause and allow the user to resume after completing the call.
Simplified Text Entry
iTAPTM predictive text entry. Press a key to generate a character and a dynamic dictionary uses this to build and display a set of word or name options. The iTAPTM feature may not be available on the phone in all languages.
Caller Line Identification
Upon receipt of a call, the calling party's phone number is compared to the phone book. If the number matches a phone book entry, that name will be displayed. If there is no phone book entry, the incoming phone number will be displayed. In the event that no caller identification information is available, an incoming call message is displayed.
User must subscribe to a caller line identification service through their service provider.
SIM ToolkitTM - Class 2
SIM Application Toolkit is a value-added service delivery mechanism that allows GSM operators to customize the services they offer their customers, from the occasional user who requests sports news and traffic alerts, to a high call time business user who receives stock alerts and checks flight times. Operators can now create their own value-added services menu quickly and easily in the phone. The customized menu will appear as the first menu and may be updated over-the-air with new services when customers request them.
Network Based Chat Messaging
The chat messaging feature provides a constant WAP connection through GPRS to carrier, service center, or factory flexed WAP site. The specific site can also be entered by the user. Chat messaging is a carrier option.
Personal Information Management
The C350 telephone contains a built in calendar with date book reminders and phonebook that can be synchronized easily to a computer or PDA.
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General Operation
C350 Series
General Operation
Controls, Indicators, and Input / Output (I/O) Connectors
The C350 telephones' controls are located on the front of the device, and on the keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed on the LCD (see Figure 2).
Internal Antenna
Earpiece
Left Soft Key Per form functions identied by left display pr ompt. Menu Key Power/End Key Press & hold to power phone on & off. Press & r elease to end phone calls, exit menu system. Microphone
Right Soft Key Per form functions identied by right display pr ompt. Send Key Make and answer calls, view r ecent dialed calls list. Navigation Key Scr oll through lists, set volume. USB Connector Port Inser t accessories. Headset Connector Port Power Connector Port Inser t charger .
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Figure 1. C350 Telephone Controls and Indicators Locations
Menu Navigation
C350 telephones are equipped with a simplified icon and graphical-based user interface. The phone also features a user-definable Quick Access menu that is accessed by holding down the MENU key. See Figure 3 for details of the C350 menu structure. A 4-way navigation key allows you to move easily through menus.
Liquid Crystal Display (LCD)
The LCD provides an 900 square millimeter color display with user-adjustable contrast settings for optimum readability in all light conditions. The large bitmapped 96 x 65 pixel display includes up to 4 lines of text, 1 line of icons, and 1 line of prompts.
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General Operation
Display animation makes the phone's icon menu move smoothly as the user scrolls up and down.
Whether a phone displays all indicators depends on the programming and services to which the user subscribes. Figure 2 shows some common icons displayed on the LCD.
Service Inidcator Signal Strength Indicator Alert Type Indicator
In Use Indicator
Roam Indicator
Text Entr y Indicator (if applies) Message Indicator Batter y Level Indicator
Menu Indicator
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Figure 2. C350 Display Icon Indicators Signal Strength shows the strength of the phone's connection with the network. Calls cannot be sent or received when the "no signal" indicator is displayed. 2. In Use Indicator icon indicates a call in progress. 3. Roam Indicator icon appears when the phone uses another network system outside the user's home network. When leaving the home network area, the phone roams, or seeks, another network. 4. Message Waiting Indicator4 appears when the phone receives a text message. 5. Voice Message Waiting Indicator4 icon indicates when the phone receives a voicemail message. 6. Battery Level Indicator shows the amount of charge left in the battery. 7. Real Time Clock shows the current time. 8. Menu Indicator provides access to the phone's main menu. 9. GPRS Indicator4 indicates when the phone is currently functioning in GPRS mode. 10. Alert Setting Indicator indicates the phones current ringer alert setting. 1.
4. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
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General Operation
C350 Series
User Interface Menu Structure
Figure 3 shows the C350 telephone menu structure.
Main Menu
Recent Calls Received Calls Dialed Calls Notepad Call Times Call Cost Service Dial Fixed Dial Phonebook Datebook Quick Dial Messages Voicemail Text Msgs Browser Alerts Info Services Quick Notes Outbox Drafts 2Click Voice Dial SIM Applications WebAccess Calculator Games Settings
Settings Menu
Ring/Vibrate Alert Alert Detail My Tones Call Forward Voice Calls Fax Calls Data Calls Cancel All Forward Status Phone Status My Tel. Numbers Credit Info/Available Active Line Battery Meter Other Information Browser Setup In-Call Setup In-Call Timer Call Cost Setup My Caller ID Talk and Fax Answer Options Call Waiting Security Phone Lock Lock Application Fixed Dial Call Barring SIM Pin New Passwords Other Settings Personalize Main Menu Keys Greeting Quick Dial Initial Setup Time and Date 1-Touch Dial Backlight Zoom Scroll Animation Language Battery Save Contrast DTMF Master Reset Master Clear Network Car Settings Headset
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Figure 3. C350 Menu Structure
Alert Settings
In addition to preset ring tones, C350 telephones allow the user to download additional ring tones via SMS to your PC. (Availability is carrier and Network dependant). Motorola C350 phones incorporate the VibraCall® discreet vibrating alert that helps to avoid disturbing others when a ringing phone is unacceptable. Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate Additionally, the profiling feature allows users to identify incoming calls by a specific ringer tone.
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Battery Information
Battery Charge Indicator
The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low Battery.
Embedded Battery Removal
Removing the battery causes the device to immediately shut down and any pending work (partially entered phone book entries or outgoing messages, for example) is lost. All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.
E G
If the battery is removed while receiving a message, the message will be lost.
To ensure proper memory retention, turn the phone OFF before removing the battery. Immediately replace the old battery with a fresh battery.
G
Ensure battery switch is always in the ON position.
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General Operation
C350 Series
Battery Date Code
The battery date code is a 15 position alphanumeric code that provides, back end manufacture site information, year and week of manufacture date, cell type and vendor information. The battery date code is used for cell phone batteries that were manufactured beginning in March 2000. The following paragraphs provide more detail about the battery date code. 1. Backend Pack Manufacturing Site (first position of battery code)
A = Motorola Penang B = T.D.I. Mexico C = Motorola China D = T.D.I. Shanghai, China E = ESG, Evadin, Brazil F = ESG, Propower, Korea G= H = Motorola Harvard I = Motorola lreland
2.
J= ESG, Chihuahua K= T.D.I. Romeoville L = Motorola Lawrenceville M = TDI, Malaysia N = TDI, Manau, Brazil
O=
S = T.D.I Scotland T = T.D.I Downers Grove U = T.D.I. Hungary
V=
W = ESG, Sung Woo X = ESG, Foxlink, China Y = P&K (G.E.T.) Systems, Korea
Z=
P = Intesys Arizona
Q= R=
Cell code and vendor (second and third position of battery code): 2 alpha characters.
Cell Reference Designator IA 1B 1C 1D 1E 1F IG 1H 3F 3G 3H Vendor A&TB A&TB A&TB A&TB A&TB A&TB A&TB A&TB Toshiba Gold Peak Toshiba Size 6.6x30x48 6.6x30x48 6.6x30x47.2 8.8x34x48 8.8x34x47.3 18x65 7.5x14.5x48 10.5x43.6 7.5x14.5x48 1/3A 4.4x34x56 Part Number LGQ633048C LGQ633048D LGQ633048P LGQ863448C LGQ8634481-1 LGR18650E TH750F5 TH550AAA TH900F5 GPZSAFK LA8423456A
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Cell Reference Designator 3J 3K 3L 3M 3N 3P 3R 3S 3T 3U* 3V 3W 3X 3Y 3Z* 4A 4B 4C 4D 4E 4F 4G 4H 4J* 4K 4L 4M 4N 4P 4R Saft
Vendor AA
Size
Part Number VHAA1200 ICP053048G MK11-2293 Lipmo001 LGQ633450R CGP34506 LAB363456A MK11-2300 LP063048A HHR70QAB4 THF6M ICP633048 LP053048A LPO53048A HF6OSS F6MG F6MG F6MP HFC1U LP083448SH UP423467A4H ICP863448 ICP633450 LP043O41A LP423041A ICP423048 LGQ553048U UF383450P LGQ443450U LGQ443048U
Maxell NEC-Moli Mitsubishi Toshiba Panasonic Toshiba NEC-Moli BYD Panasonic Sanyo (Toshiba) LG Chemical BYD BYD Panasonic PeacebayManual BYD Peacebay-Auto Sanyo BYD Sony LG Chemical LG Chemical BYD GS Melcotec LG Chemical Toshiba Sanyo Toshiba Toshiba
5.5x30x48 6.7x30x47.3 4.4x34x56 6.6x34x50 6x34x50 3.9x34x56 6.5x22x65 6.6*9.8x47.9 LL-AAAA 6mm NiMH 6x30x48 5.4x30.1x48.2 6x34x50 6.2x35.2x16. 6mm NiMH 4x30x48 6.4x16.34 6mm NiMH 8x3 x47.5 34x67 8.6x34x48 6.3x 34x50 4x30x41 4.6x29.5x41 4.2x30x48 5.5x30x48 3.8x34x50 4.4x34x50 4.4x30x48
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General Operation
C350 Series
Cell Reference Designator 4S 4T
Vendor Lishen Panasonic
Size 06x30x48 AAAALL
Part Number LP0601AE HHR70QAB4
3.
4. 5.
Cell date code (fourth fifth and sixth position of battery code) consisting of characters as stated on cell pack by cell manufacturer. If a 3 digit code is not used, place a period in the sixth position. Line and shift manufactured (optional) (seventh and eighth positions of battery code) Year of battery manufacture (ninth position of battery code)
1997 = H 1998 = I 1999 = J 2000 = K 2001 = L 2002 = M 2003 = N 2004 = O 2005 = P 2006 = Q 2007 = R 2008 = S 2009 = T 2010 = U 2011 = V 2012 = W 2013 = X 2014 = Y 2015 = Z
1990 = A 1991 = B 1992 = C 1993 = D 1994 = E 1995 = F 1996 = G
6.
Week of manufacture (tenth and eleventh positions of battery code).
C=2 D=3 E=4 F=5 G=6 H=7 I=8 J=9
A=0 B=1
7.
Front end corepack manufacturing site (twelfth position of battery code (see step 1)).
Example of a battery date code: A1V90311JCCC... position 1 = A = Motorola Penang.t (Backend Pack) position 2 & 3 = 1V = Panasonic, AAA, HHR55B2 position 4, 5 & 6 = 903 = cell date code (from manufacturer) position 7 & 8 = 11 = (TBD by supplier.Example: Line one of the first shift.) position 9 = J = 1999 = Year of battery pack manufacture position 10 & 11 = CC = week twenty two. (backend pack) position 12 = C = Motorola, China. (Frontend Core Pack) position 13, 14 & 15 = placeholders (...) to indicate pack has not been relabeled.
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8.
Batteries sold in China have a 16 character date code:
Example: YYYYMMDDABCXXXX Where YYYYMMDD is the actual battery manufacturing date A is the line number B is the shift number (A,C is day shift; B, D is night shift) C is a serial number from A to Z XXXX is a sequence number 9. Embedded battery packs use a 6 character date code: Position 1 is the manufacturing site:
Manufacturing Site BYD ESG GSMT China GSMT Japan LG China LG Japan Maxell China Maxell Japan TDI Toshiba China Toshiba Japan Code a b c d e f g h i j k
Position 2 and 3 is cell code and vendor. See step 2. Position 4, 5, and 6 is cell date code (year and week). See steps 5 and 6.
Operation
For detailed operating instructions, refer to the appropriate User Guide listed in the Related Publications section toward the end of this manual.
G
Ensure battery switch is always in the ON position.
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General Operation
C350 Series
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Tools and Test Equipment
Tools and Test Equipment
Table 1 list the tools and test equipment used on C350 Series telephones. Use either the listed items or equivalents. Table 1. General Test Equipment and Tools
Motorola Part Number1 See Table 6 0180386A82 8102430Z04 6680388B67 6680388B01 RSX4043-A -- HP34401A2 Charger Antistatic Mat Kit (includes 66-80387A95 antistatic mat, 66-80334B36 ground cord, and 42-80385A59 wrist band) GSM / DCS / PCS Test SIM Disassembly tool, plastic with flat and pointed ends (manual opening tool) Tweezers, plastic Torque Driver Torque Driver Bit T-6 Plus, Apex 440-6IP Torx Plus or equivalent Digital Multimeter Description Application Used to charge battery and to power phone Provides protection from damage to phone caused by electrostatic discharge (ESD) Used to enable manual test mode Used during assembly/disassembly of phone Used during assembly/disassembly Used to remove and replace screws Used with torque driver Used to measure battery voltage
1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023. 2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.
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Disassembly
C350 Series
Disassembly
This section describes how to disassemble a C350 Series telephone. Tools and equipment used are listed in Table 1, preceding.
G G
Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing the internal components of this equipment.
Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components.
Removing and Replacing the Rear Housing Cover
1. 2. Ensure the phone is turned off. Press down on the rear housing cover latch on the top end of the phone, gently lift the rear housing cover away from the latch and slide the rear housing cover in the direction of the arrow, and lift the cover away from the phone (see Figure 4).
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LATCH
REAR HOUSING COVER
REAR HOUSING COVER
FRONT HOUSING
021023
Figure 4. Removing the Rear housing Cover 3. 4.
021023o
To replace, align the rear housing cover to the front housing Gently press the rear housing cover into position onto the front housing until the rear housing cover snaps into place.
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Disassembly
C350 Series
Battery Removal and Replacement
Battery date codes are explained in the Battery Date Code section on page 13 Before handling the battery, please observe the battery cautions listed below.
G
Do not handle batteries with wet or sweaty hands. Do not short the positive or negative terminals Non conductive tweezers or grasping tools are to be used for battery connector manipulation, assembly, and disassembly. 1. 2. 3. Remove the rear housing, as described in the procedures. Slide the battery in the direction of the arrow as shown in Figure 5A. Lift the top of the battery near the alert speaker out of the battery compartment as shown in Figure 5B.
A
B
021025o
Figure 5. Removing and Replacing the Battery
E
There is a danger of explosion if the Lithium ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer's instructions. 4. 5. 6. To replace, insert the bottom of the battery into the battery compartment with contacts facing downward as shown in Figure 5B. Press the top of the battery into the battery compartment. Replace the rear housing cover as described in the procedures.
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Disassembly
Removing and Replacing the Subscriber Identity Module (SIM)
1. 2. 3. Remove the rear housing cover as described in the procedures. Lift the metal SIM holder as indicated in Figure 6 to release the SIM. Remove the SIM by sliding it in the direction of the arrow as shown in Figure 6.
SIM
SIM HOLDER
020188o
Figure 6. Removing the SIM 4. 5. 6. To replace, carefully slide the SIM into position in its socket. Lower the SIM holder into position over the SIM in the phone. Replace the rear housing cover as described in the procedures.
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Disassembly
C350 Series
SIM Holder Removal and Replacement
1. 2. 3. Remove the rear housing cover and SIM as described in the procedures. Turn the endo housing over so the antenna and SIM holder are facing up. Gently press down on the SIM holder. The SIM holder should easily snap out of the endo housing.
DISASSEMBLY TOOL
A
ENDO HOUSING
SIM HOLDER SIM HOLDER
ENDO HOUSING
B
021029o
Figure 7. SIM Holder Removal and Replacement 4. 5. 6. 7. To replace, turn the endo housing over so that the interior of the housing is facing up. Insert the SIM holder into the endo housing with the circuit board contacts facing up and the SIM contacts facing down. Gently press the SIM holder until it snaps into position in the endo housing. Replace the SIM and rear housing cover as described in the procedures.
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Removing and Replacing the Endo Housing
G
Other C330 series phone housings appear differently. The endo housing removal procedure is essentially the same for each type of housing.
1. 2.
3.
Remove the rear housing cover, and SIM as described in the procedures. Insert the plastic disassembly tool between the front housing and the endo housing to release the endo housing catches along the sides of the front housing as shown in Figure 8. Lift the endo housing out of the front housing.
DISASSEMBLY TOOL
ENDO HOUSING
FRONT HOUSING
ENDO HOUSING
FRONT HOUSING
021027
021027o
Figure 8. Removing the Endo Housing 4. 5. To replace, align the endo housing with the front housing. Carefully and gently lower the endo housing into the front housing until the catches along the sides of the front housing snap into position.
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Disassembly
C350 Series
Removing and Replacing the Front Endo Housing
1. 2. 3. 4. Remove the rear housing cover, SIM, battery, endo housing as described in the procedures. Using the Torx driver and a T-6 bit, remove the 6 screws shown in Figure 9A. Set the screws aside for reuse. Using the disassembly tool, release the latches along the two sides and on the end of the phone as shown in Figure 9. Carefully separate the rear endo housing from the front endo housing.
LATCH
LATCH
FRONT ENDO HOUSING
REAR ENDO HOUSING
021028o
Figure 9. Removing the Front Endo Housing 5. 6. 7. 8. To replace, align the front endo housing to the rear endo housing. Carefully and gently press the front and rear endo housing together until the two parts snap into position. Insert and tighten the 6 screws in the sequence indicated by the arrows in Figure 9A to a torque setting of 2.0 kgf. Do not overtighten. Replace the endo housing, battery, SIM, and rear housing covers as described in the procedures.
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Disassembly
Removing and Replacing the Display Assembly
1. 2. 3. Remove the rear housing cover, SIM, endo assembly, front endo housing, and battery, as described in the procedures. Use the disassembly tool to carefully release the 4 metal display latches on each side of the display assembly as shown in Figure 10. Carefully lift the display assembly away from the transceiver board as shown in Figure 10.
DISPLAY ASSEMBLY
DISPLAY ASSEMBLY LATCH DISASSEMBLY TOOL
021030o
Figure 10. Removing the Display Assembly 4. 5. 6. To replace, align the display assembly with the printed circuit board. Gently press the display assembly latches into position while holding the display assembly in position. Replace the front endo housing, endo assembly, SIM, battery, rear housing cover as described in the procedures.
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Disassembly
C350 Series
Removing and Replacing the Microphone
1. 2. 3. 4. Remove the rear housing cover, SIM, endo assembly, front endo assembly, and display assembly as described in the procedures. Turn the display assembly over to reveal the microphone. Use the disassembly tool to gently pry the microphone out of its socket.as shown in Figure 11. Use the tweezers, carefully lift the microphone up and away from the display assembly board.
MICROPHONE TRANSCEIVER BOARD
Figure 11. Removing the Microphone 5. To replace, use the tweezers to place the microphone into its socket on the plastic section that holds the display assembly. Ensure the microphone elastomer faces the circuit board contacts when reattaching the printed circuit board. Replace the display assembly, endo front housing, antenna, endo assembly, SIM, and rear housing cover as described in the procedures.
TWEEZERS
021031o
6.
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Disassembly
Removing and Replacing the Transceiver Board
1. Remove the rear housing cover, SIM, endo assembly, antenna, front endo housing, display assembly and battery, as described in the procedures.
G
This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. 2. 3. Use the disassembly tool to release the display assembly latches that secure the display assembly to the transceiver board. Lift the transceiver board away from the display assembly as shown in Figure 12.
TRANSCEIVER BOARD DISASSEMBLY TOOL
DISPLAY ASSEMBLY LATCHES TRANSCEIVER BOARD
DISPLAY ASSEMBLY
020208o
Figure 12. Removing the Transceiver Board 4. 5. 6. To replace, align the transceiver board with the display assembly. Carefully lower the transceiver board onto the front housing. Secure the 4 display assembly latches to the transceiver board.
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Disassembly
C350 Series
7.
Replace the display assembly, battery, front endo housing, endo assembly, SIM, and rear housing cover, as described in the procedures.
Removing and Replacing the Rear Speaker
1. 2. 3. Remove the rear housing cover, SIM, endo assembly, and front endo housing as described in the procedures. Use the metal tweezers to gently release the 3 clips that secure the speaker. Carefully pry the rear speaker out of its socket in the rear endo housing as shown in Figure 13. Avoid damage to the speaker clips.
CLIP REAR ENDO HOUSING
METAL TWEEZERS REAR SPEAKER
021032o
Figure 13. Removing the Rear Speaker 4. 5. 6. To replace, carefully press the speaker into position. Ensure the speaker elastomer is seated correctly with the red bar facing up. Replace the front endo housing, endo assembly, battery, SIM, and rear housing as described in the procedures.
1
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Disassembly
Removing and Replacing the Keypad
1. 2. Remove the rear housing cover, SIM, and endo assembly as described in the procedures. Use the disassembly tool to lift the keypad up and away from the front housing as shown in Figure 14.
FRONT HOUSING
TWEEZERS
KEYPAD
021033o
Figure 14. Removing the Keypad 3. 4. To replace, insert the keypad into the front housing. Ensure the keys align properly with the openings and the keypad is fully seated in the front housing. Replace the endo assembly, SIM, battery, and rear housing cover, as described in the procedures.
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Disassembly
C350 Series
Removing and Replacing the Front Speaker
1. 2. 3. 4. Remove the rear housing cover, SIM, endo assembly, front endo housing, and battery, as described in the procedures. Using the flat end of the disassembly tool to gently pry the speaker out of its socket as shown in Figure 15. Be careful not to damage the speaker elastomer while removing the speaker from the front endo. Lift the speaker from the front housing.
SPEAKER FRONT ENDO
DISASSEMBLY TOOL
020195o
Figure 15. Removing the Front Speaker 5. 6. 7. 8. To replace, align the speaker to its socket. Gently press the speaker into place. Be careful not to damage the speaker elastomer when replacing the speaker. Ensure the speaker elastomer is seated correctly with the red bar facing up. Replace the front endo housing, endo assembly, SIM, and rear housing cover as described in the procedures.
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Subscriber Identity Module (SIM) and Identification
Subscriber Identity Module (SIM) and Identification Label
SIM
A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider). The SIM card contains: · All the data necessary to access GSM services · The ability to store user information such as phone numbers · All information required by the network provider to provide access to the network
Identification
Each Motorola GSM phone is labeled with a variety of identifying numbers. The following information describes the current identifying labels.
Mechanical Serial Number (MSN)
The MSN is an individual unit identity number and remains with the unit throughout its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 16.
MSN 10 Digits 3 Digits APC 1 Digit DC 2 Digits DC 4 Digits SNR
Account Product Code TM i.e. StarTAC Phone130
Distribution Center i.e. Easter Inch
Date Code: Year and Month of Shipment
Unit's individual serial number
000807a
Figure 16. MSN label breakdown
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Subscriber Identity Module (SIM) and Identification Label
C350 Series
International Mobile Station Equipment Identity (IMEI)
The IMEI number is an individual number unique to the PCB and is stored within the phone's memory. The IMEI number made up of 4 sections as shown in Figure 22.
IMEI 16 Digits 6 Digits TAC 2 Digits FAC 6 Digits SNR 2 Digits IU
Type Approval Code
Distribution Center factory code
Individual PCB Serial Number
Internal Use - spare digits
000808o
Figure 17. IMEI Label Breakdown Other label number configurations are: · Transceiver Number: Identifies the product type, Usually the SWF number. (e.g. V100). · Package Number: Identifies the equipment type, mode, and language in which the phone is shipped.
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Troubleshooting
Troubleshooting
Manual Test Mode
Motorola C350 Series telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM / DCS test SIM must be used. 1. Press O to turn the phone OFF. 2. Remove the battery as described in the procedures. 3. Remove the customer's SIM card from the phone as described in the procedures. 4. Insert the test SIM into the SIM slot. 5. Replace the battery as described in the procedures. 6. Press O to turn the phone ON.
Manual Test Mode Commands
Table 2. Manual Test Commands
Key Sequence "End" Key 54* 0*0*0 0*0*1 0*0*2 0*0*3 0*0*4 0*0*5 0*0*6 0*0*7 0*0*8 0*0*9 0*0*124 0*0*125 0*0*126 0*0*127 0*1*X 3*0*1 3*0*0 4*3*1 4*3*0 4*4*1 Test Function/Name Exit manual test mode Suspend Select tone 0 Select tone 1 Select tone 2 Select tone 3 Select tone 4 Select tone 5 Select tone 6 Select tone 7 Select tone 8 Select tone 9 Select tone 1 KHz Select tone 2 KHz Select tone 3 KHz Select tone 4 KHz Disable tone X Enable vibrator Disable vibrator Enable speech coder full rate Disable speech coder full rate Enable speech coder enhanced full rate Audio loopback Required for all Test Mode Operations Remarks