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Level III Service Manual
Product Family C21
Wireless Telephones
Motorola T193 GSM 1900 MHz & GPRS Technologies
Level III Service Manual
1 and 2 B95 and C21 6881038B70 Table of Contents
Table of Contents
Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Controls, Indicators, and Input / Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 User Interface Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Removing and Replacing the Battery Cover and Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Removing and Replacing the Front Cover (Convertible Cover) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Removing and Replacing the Transceiver Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Removing and Replacing the Cover Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Removing and Replacing the Display Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Removing and Replacing the Alert Grommet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Removing and Replacing the Microphone Grommet and Microphone . . . . . . . . . . . . . . . . . . . . . . . . . 26 Removing and Replacing the Vibrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Subscriber Identity Module (SIM) and Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Manual Test Mode Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Part Number Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Model-Specific Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1
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Product Family C21
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1 and 2 B95 and C21 6881038B70
Introduction
Introduction
Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product care centers as well as authorized independent service firms. Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.
Product Identification
Motorola products are identified by the model number on the housing. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.
Product Names
Product names included in Product Families B95 and C21 (PF B95 and C21) telephones are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.
Product Changes
When electrical, mechanical or production changes are incorporated into Motorola products, a revision letter is assigned to the chassis or kit affected, for example; A, -B, or -C, and so on. The chassis or kit number, complete with revision number is imprinted during production. The revision letter is an integral part of the chassis or kit number and is also listed on schematic diagrams and printed circuit board layouts.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: 1. This device may not cause any harmful interference, and 2. this device must accept interference received, including interference that may cause undesired operation. This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003). Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
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Introduction
6881038B70 B95 and C21 1 and 2
Product Family C21
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.
About This Service Manual
Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of PF B95 and C21 telephones. Refer questions about this manual to the nearest Customer Service Manager. A product family is the group of products having the same Account Product Code (APC). To locate the APC on a device, refer to "Mechanical Serial Number (MSN)" later in this manual.
Audience
This document aids service personnel in testing and repairing PF B95 and C21 telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment. Use of this document assures proper installation, operation, and maintenance of Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date.
Scope
The scope of this document is to provide the reader with basic information relating to PF B95 and C21 telephones, and also to provide procedures and processes for repairing the units at Level 1 and 2 service centers including: · Unit swap out · Repairing of mechanical faults · Basic modular troubleshooting · Testing and verification of unit functionality · Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers.
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Introduction
Conventions
Special characters and typefaces, listed and described below, are used in this publication to emphasize certain types of information.
G E
E
Note: Emphasizes additional information pertinent to the subject matter. Caution: Emphasizes information about actions which may result in equipment damage. Warning: Emphasizes information about actions which may result in personal injury.
Keys to be pressed are represented graphically. For example, instead of "Press the Enter Key", you will see "Press E". Information from a screen is shown in text as similar as possible to what appears in the display. For example, ALERTS or ALERTS or ALERTS. Information that you need to type is printed in boldface type
Revisions
Any changes that occur after manuals are printed are described in publication revision bulletins (PMRs). These bulletins provide change information that can include new parts listing data, schematic diagrams, and printed board layouts.
Warranty Service Policy
The product will be sold with the standard 12 months warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non warranty repairs are available at agreed fixed repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early on after the date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.
Product Support
Customer's original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola HTC centers will perform level 4 (full component) repairs.
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Introduction
Product Family C21
Customer Support
Customer support is available through dedicated Call Centers and in-country help desks. Product Service training should be arranged through the local Motorola Support Center.
Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual or supplement. When ordering crystals or channel elements, specify the Motorola part number, description, crystal frequency, and operating frequency desired. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question. In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Accessories and Aftermarket Division (AAD)
Replacement parts, test equipment, and manuals can be ordered from AAD.
U.S.A Phone: 800-422-4210 FAX: 800-622-6210 Outside U.S.A. Phone: 847-538-8023 FAX: 847-576-3023
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Specifications
Specifications
General Function Frequency Range GSM Frequency Range DCS Frequency Range PCS Channel Spacing Channels Modulation Transmitter Phase Accuracy Duplex Spacing Frequency Stability Operating Voltage Average Transmit Current Average Stand-by Current Dimensions Size (Volume) Weight Temperature Range Specification B95 C21 880-915 MHz Tx (with EGSM) -- 925-960 MHZ Rx 1710-1785 MHz Tx -- 1805-1880 MHz Rx 1850-1910 MHz Tx -- 1930-1990 MHz Rx 200 kHz 200 kHz 174 EGSM, 374 DCS carriers 299 PCS carriers with 8 ch. with 8 ch. per carrier per carrier GMSK at BT = 0.3 GMSK at BT = 0.3 5 Degrees RMS, 20 Degrees 5 Degrees RMS, 20 Degrees peak peak 45 MHz GSM, 95 MHz DCS 80 MHz PCS ± 0.10 ppm of the downlink ± 0.10 ppm of the downlink frequency (Rx) frequency (Rx) +3.0V dc to +5.1V dc (battery) +3.0V dc to +5.1V dc (battery) +4.4V dc to +6.5V dc (external +4.4V dc to +6.5V dc (external connector) connector) 300 mA max 300 mA max 7 mA max 7 mA max 118 mm x 46.8 mm x 22 mm 118 mm x 46.8 mm x 22 mm (3.3 inches X 1.7 inches X 0.8 (3.3 inches X 1.7 inches X 0.8 inches) inches) 3) 93 cc (5.7 in 93 cc (5.7 in3) 117 gm (4.06 oz) 117 gm (4.06 oz) -10° C to +55° C (+15° F to -10° C to +55° C (+15° F to +130° F) +130° F) Talk time up to 300 minutes Talk time 200-300 minutes PS0-PS10 Standby time up to 180 hours Standby time 80-150 hrs All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on. Transmitter Function RF Power Output Output Impedance Spurious Emissions B95 33 dBm nominal GSM 30 dBm nominal DCS 50 ohms nominal -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz B95 -107 dBm GSM, -105 dBm DCS < 2% 500 microseconds Approximately 5-10 seconds C21 29 dBm nominal GSM 50 ohms nominal -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz C21 -105 dBm GSM < 2% 500 microseconds Approximately 5-10 seconds
Battery Life, 600 mAh NiMH Battery
Receiver Function Receive Sensitivity RX bit error rate (100k bits) Type II Channel Hop Time Time to Camp
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Specifications
Product Family C21
Speech Coding Function Speech Coding Type Bit Rate Frame Duration Block Length Classes Bit Rate with FEC Encoding
Specification Regular pulse excitation / linear predictive coding with long term prediction (RPE LPC with LTP) 13.0 kbps 20 ms 260 bits Class 1 bits = 182 bits; Class 2 bits = 78 bits 22.8 kbps
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Product Overview
Product Overview
Motorola PF B95 and C21 mobile telephones feature global system for mobile communications (GSM) air interface, general packet radio service (GPRS) transport technology, and wireless application protocol (WAP) Internet browser. PF B95 and C21 incorporate a simplified icon and list-based user interface (UI) for easier operation, allow short message service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools. The PF B95 is a dual band phone that allows roaming within the GSM 900 MHz and digital cellular system (DCS) 1800 MHz bands. The PF C21 is a single band phone operating in the personal communications services (PCS) 1900 MHz band. PF B95 and C21 telephones support GPRS and SMS in addition to traditional circuit switched transport technologies. GPRS, where available, provides substantial increases in mobile data communications performance and the efficient use of radio spectrum. Data transmission rates for GSM networks can potentially increase from the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased data rate is by no means the only benefit provided by GPRS. A key advantage is the provision of a permanent virtual connection to the network. This "always on" connection is possible because GPRS uses packet data transfer so that, for example, email can be downloaded in "background mode." There is no need for the user to reconnect before requesting a service, eliminating connection set-up delays and adding convenience and immediacy to data services access. The "virtual" nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data. The telephones are made of polycarbonate plastic. The display and speaker, as well as the 16-key keypad, transceiver printed circuit board (PCB), microphone, charger and headphone connectors, and power button are contained within the J form-factor housing. The user-replaceable 600 mAh nickel metal hydride (NiMH) battery provides up to 300 minutes of talk time with up to 180 hours of standby time1. The phone accepts 3V mini subscriber identity module (SIM) cards which fit into the SIM holder underneath the battery. These telephones feature a 96 x 64 pixel 800 square millimeter high-resolution graphics display and an internal antenna.
Features
PF B95 and C21 telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for GSM GPRS communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions. Features available in this family of telephones include: · Lower voltage technology that provides increased standby and talk times · Extended GSM (EGSM) channels (PF B95 only) · Tri-coder/decoder (CODEC) that allows full rate, half rate, and enhanced full rate modes of transmission · Supports SMS, concatenated SMS, and cell broadcast messages2 · Supports GPRS, circuit switched, and SMS networks2 · WAP 1.1 compliant2
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on. 2. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
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Product Overview
Product Family C21
· 96 X 64 pixel 800 square millimeter graphical display with 4 lines of English text and 1 line of icons · Display zoom · Display animation · VibraCall® vibrating alert · Downloadable ring tones3 · Voice activation for phone book entries · Simplified text entry using iTAPTM predictive text entry · Calling line identification3 · Supports call diverting for incoming voice calls3 · Supports 3V SIM cards · SIM ToolkitTM Class 2 (STK)3 · Personal management tools calculator with currency converter, real time clock with date, reminders, and caller profiling · Phase II Unstructured Supplementary Service Data (USSD)3 · Hearing Aid Telephone Interconnection System (HATIS) support · Chat messaging via WAP over GPRS3
Speaker Dependant Voice Activation
The voice dialing feature allows the user to recall pre-programmed voice numbers simply by pressing the Voice/Ok key and speaking the desired voice tag. Up to 10 voice tags can be stored.
The user cannot place or receive calls while adding voice tags to the phone's memory.
Because the GSM standard does not provide the option to store voice tags onto the SIM card, voice tags are added to the phone's memory.
Wireless Access Protocol (WAP) 1.1 Compliancy
In the WAP environment, access to the Internet is initiated in wireless markup language (WML), which is derived from hypertext markup language (HTML). The request is passed to a WAP gateway which retrieves the information from the server in standard HTML (subsequently filtered to WML) or directly in WML if available. The information is then passed to the mobile subscriber via the mobile network. The PF B95 and C21's microbrowser can be configured for baud, idle timeout, line type, phone number, and connection type.
Bitmap image data will download as text. If the image is larger than the screen, only part of the image will display. If the user receives a call while in browser mode, the browser will pause and allow the user to resume after completing the call.
3. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
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Product Overview
Simplified Text Entry
iTAPTM predictive text entry. Press a key to generate a character and a dynamic dictionary uses this to build and display a set of word or name options. The iTAPTM feature may not be available on the phone in all languages.
Caller Line Identification
Upon receipt of a call, the calling party's phone number is compared to the phone book. If the number matches a phone book entry, that name will be displayed. If there is no phone book entry, the incoming phone number will be displayed. In the event that no caller identification information is available, an incoming call message is displayed.
User must subscribe to a caller line identification service through their service provider.
SIM ToolkitTM - Class 2
SIM Application Toolkit is a value-added service delivery mechanism that allows GSM operators to customize the services they offer their customers, from the occasional user who requests sports news and traffic alerts, to a high call time business user who receives stock alerts and checks flight times. Operators can now create their own value-added services menu quickly and easily in the phone. The customized menu will appear as the first menu and may be updated over-the-air with new services when customers request them.
Network Based Chat Messaging
The chat messaging feature provides a constant WAP connection through GPRS to carrier, service center, or factory flexed WAP site. The specific site can also be entered by the user. Chat messaging is a carrier option.
Other Features
Detailed descriptions of these and the other features can be found in the appropriate PF B95 and C21 telephone user guides listed in the Related Publications section toward the end of this manual.
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General Operation
Product Family C21
General Operation
Controls, Indicators, and Input / Output (I/O) Connectors
The PF B95 and C21 telephones' controls are located on the front and side of the device, and on the keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed on the LCD (see Figure 2).
EARPIECE GRAPHIC DISPLAY INTERNAL ANTENNA MENU KEY
Press to access menu options, press and hold to enter the Quick Access menu 96 x 64 display, 4 lines of text, 1 line of icons
POWER JACK
HEADSET JACK CLEAR KEY
Reject call, erase text, or exit the current screen
OK / RECORD KEY
Accept call, setting, option. Press and hold to access phonebook
SCROLL KEY
Function as navigation keys when not in idle or call session, functions as volume during idle and call session
KEYPAD
Preset favorite phone numbers for one-touch dialing. Preset favorite sites for one-touch dialing during a WAP session
VOICEMAIL
Press and hold 1 to retrieve voice messages
POWER BUTTON
Figure 1. PF B95 and C21 Telephone Controls and Indicators Locations
MICROPHONE
010502o
Menu Navigation
PF B95 and C21 telephones are equipped with a simplified icon and list-based user interface. The phone also features a user-definable Quick Access menu that is accessed by holding down the MENU key. See Figure 3 for details of the PF B95 and C21 menu structure.
Liquid Crystal Display (LCD)
The LCD provides an 800 square millimeter green backlit display having useradjustable contrast for optimum readability in all light conditions. The large bitmapped 96 x 64 pixel display includes up to 4 lines of text, user-adjustable to 2 lines with the zoom feature, and 1 line of icons. 10 July 27, 2001 6881038B70
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General Operation
Display animation makes the phone's icon menu move smoothly as the user scrolls up and down.
Whether a phone displays all indicators depends on the programming and services to which the user subscribes. Figure 2 shows some common icons displayed on the LCD.
010503o
Figure 2. T193 Icon Indicators Signal Strength shows the strength of the phone's connection with the network. Calls cannot be sent or received when the "no signal" indicator is displayed. 2. Ringer indicates whether the phone's ringer is enabled or disabled. 3. Vibrate shows whether the phone's vibrator alert is enabled or disabled. 4. Roam icon appears when the phone uses another network system outside the user's home network. When leaving the home network area, the phone roams, or seeks, another network. 5. Message4 indicator appears when the phone receives a text message. 6. Battery Charge Indicator shows the amount of charge left in the battery. 7. Alarm indicates whether the phone's alarm is on or off. 8. Real Time Clock shows the current time. 9. Service4 icon shows phone is currently functioning in either GPRS mode or in CSD mode. 10. Home Zone icon is on when the phone is registered in the user's home area. 11. Voicemail4 icon indicates a voicemail message has been received. 1.
4. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
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General Operation
Product Family C21
User Interface Menu Structure
Figure 3 shows the T193 telephone menu structure.
User Menu
Phone Book Personal Numbers Voice Dialing My Phone Number(s) Copy Between SIM & Phone One-Touch Dial Setting Show Services Messages Create Messages Received Messages Outgoing Messages Call Voicemail Cell Broadcast Message Settings Chat Room Internet Game Tools Reminder Calculator Settings Phone Setup Time / Date Security Network Selection Accessory Setup Ring Tones Adjust Ring Volume Ring or Vibrate Set Ringer Tone Set Ringer Tone 2 Set Message Alert Tone Call Groups Recent Calls Last Ten Calls Show Call Charges Show Call Timers Set In-Call Display Call Charge Settings Lifetime Timer Feature is network, subscription, or service provider dependent and may not be available in all areas. Refer to User Guide for further information.
010504o
Figure 3. T193 Menu Structure
Alert Settings
In addition to 11 preset ring tones, PF B95 and C21 telephones allow the user to download 2 additional ring tones via SMS to your PC. (Availability is carrier and Network dependant). Motorola PF B95 and C21 phones incorporate the VibraCall® discreet vibrating alert that helps to avoid disturbing others when a ringing phone is unacceptable. Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate Additionally, the profiling feature allows users to identify incoming calls by a specific ringer tone. 12 July 27, 2001 6881038B70
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General Operation
Battery Function
Battery Charge Indicator
The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low Battery.
Battery Removal
Removing the battery causes the device to immediately shut down and any pending work (partially entered phone book entries or outgoing messages, for example) is lost. All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.
E G
Operation
If the battery is removed while receiving a message, the message will be lost.
To ensure proper memory retention, turn the phone OFF before removing the battery. Immediately replace the old battery with a fresh battery.
For detailed operating instructions, refer to the appropriate User Guide listed in the Related Publications section toward the end of this manual.
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General Operation
Product Family C21
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1 and 2 6881038B70 B95 and C21
Tools and Test Equipment
Tools and Test Equipment
The following tables list the tools and test equipment used on PF B95 and C21 telephones. Use either the listed items or equivalents. Table 1. General Test Equipment and Tools
Motorola Part Number1 See Table 6 0180386A82 8102430Z04 6680388B67 6680388B01 RSX4043-A -- HP34401A2 Charger Antistatic Mat Kit (includes 66-80387A95 antistatic mat, 66-80334B36 ground cord, and 42-80385A59 wrist band) GSM / DCS / PCS Test SIM Disassembly tool, plastic with flat and pointed ends (manual opening tool) Tweezers, plastic Torque Driver Torque Driver Bit T-6 Plus, Apex 440-6IP Torx Plus or equivalent Digital Multimeter Description Application Used to charge battery and to power device Provides protection from damage to device caused by electrostatic discharge (ESD) Used to enable manual test mode Used during assembly/disassembly of device Used during assembly/disassembly Used to remove and replace screws Used with torque driver Used to measure battery voltage
1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023. 2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.
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Disassembly
Product Family C21
Disassembly
The procedures in this section provide instructions for the disassembly of a PF B95 or C21 telephone. Tools and equipment used are listed in Table 1, preceding.
G G E
Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing the internal components of this equipment.
Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components.
Removing and Replacing the Battery Cover and Battery
All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects. 1. 2. Ensure the phone is turned off. Depress the battery cover release, slide the battery cover in the direction of the arrow, and lift completely off the phone (see Figure 4).
BATTERY COVER
BATTERY COVER RELEASE
REAR HOUSING
010505o
Figure 4. Removing the battery cover
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Disassembly
BATTERY REAR HOUSING
010506o
Figure 5. Removing the battery 3. Remove the battery by lifting its bottom end from the battery compartment and sliding it down and away from the compartment as shown in Figure 5.
E
There is a danger of explosion if the Nickel Metal Hydride battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer's instructions. 4. 5. 6. To replace, align the battery with the battery compartment so the terminals on the battery match the battery contacts in the phone. Slide the top of the battery into the receptacle molded into the housing, then press the bottom end of the battery securely into the battery compartment. Line up the battery cover with the rear housing then slide it forward until it snaps into place.
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Disassembly
Product Family C21
Removing and Replacing the Subscriber Identity Module (SIM)
1. 2. 3. Remove the battery cover and battery as described in the procedures. As shown in Figure 6, slide the SIM retaining clip in the direction of the arrow to unlock. Rotate the SIM upward and slide it out.
SIM RETAINING CLIP
SIM
REAR HOUSING
010507o
Figure 6. Removing the SIM 4. 5. 6. To replace, carefully insert the SIM into its socket. Be sure the SIM is correctly positioned to contact the terminals in the phone. While holding the SIM in its socket, slide the SIM retaining clip to lock in place. Replace the battery and battery cover as described in the procedures.
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Disassembly
Removing and Replacing the Front Cover (Convertible Cover)
1. 2. Remove the battery cover and battery as described in the procedures. Using the flat end of the disassembly tool in the indentation on the bottom of the phone, carefully separate the front cover from the rear housing. See Figure 7.
FRONT COVER
REAR HOUSING
010508o
Figure 7. Removing the front cover 3. 4. 5. Lift the front cover upward and slide as shown to release its top edge from the rear housing. Lift the front cover completely off the phone. To replace, hook the top of the front cover onto the rear housing and press on the front cover's bottom edge until it snaps into place. Replace the battery and battery cover as described in the procedures.
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Disassembly
Product Family C21
Removing and Replacing the Keypad
1. 2. Remove the battery cover, battery, and front cover as described in the procedures. Lift the keypad from the front cover as shown in Figure 8.
KEYPAD
FRONT COVER DISASSEMBLY TOOL
010509o
Figure 8. Removing the keypad 3. 4. To replace, insert the keypad into the front cover. Ensure the keys align properly with the openings and the keypad is fully seated in the front cover. Replace the front cover, battery, and battery cover as described in the procedures.
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Disassembly
Removing and Replacing the Transceiver Board Assembly
1. Remove the battery cover, battery, and front cover as described in the procedures.
G
This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. 2. Using the Torx driver and T-6 bit, remove the 6 screws shown in Figure 9. Set the screws aside for reuse.
T-6 SCREW, 6 PLACES
TRANSCEIVER BOARD ASSEMBLY
REAR HOUSING
DISASSEMBLY TOOL
010510o
Figure 9. Removing the transceiver board assembly 3. Using the flat end of the disassembly tool, carefully pry the transceiver board assembly from the rear housing. The board assembly should separate easily from the rear housing. Lift the transceiver board assembly completely away from the rear housing. To replace, align the transceiver board assembly with the rear housing and press into place.
4. 5.
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Disassembly
Product Family C21
6. 7.
After ensuring the transceiver board assembly is properly seated in the rear housing, insert and tighten the 6 screws. Do not overtighten. Replace the front cover, battery, and battery cover as described in the procedures.
Removing and Replacing the Cover Plate
1. Remove the battery cover, battery, front cover, and transceiver board assembly as described in the procedures.
G G
This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. 2. Using the flat end of the disassembly tool, carefully disengage the 2 cover plate catches from the transceiver board.
The cover plate is reusable. Do not bend the catches permanently.
COVER PLATE
DISASSEMBLY TOOL
COVER PLATE CATCH, 2 PLACES
Figure 10. Removing the cover plate 3. 4.
TRANSCEIVER BOARD ASSEMBLY
010512o
5.
Carefully lift the cover plate from the transceiver board assembly as shown in Figure 10. To replace, align the cover plate with the transceiver board assembly and press together until the catches snap into place. Ensure the cover plate is properly aligned and flat against the transceiver board assembly. Replace the transceiver board assembly, front cover, battery, and battery cover as described in the procedures.
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Disassembly
Removing and Replacing the Display Module
G
The flexible printed cable (FPC or flex) connecting the display module to the transceiver board is easily damaged. Exercise extreme care when handling.
1. 2.
Remove the battery cover, battery, front cover, transceiver board assembly, and cover plate as described in the procedures. Locate the 2 display module mounting tabs shown in Figure 11.
DISPLAY MODULE MOUNTING TAB, 2 PLACES DISASSEMBLY TOOL
DISPLAY MODULE
TRANSCEIVER BOARD
DISPLAY FLEX
010513o
Figure 11. Removing the display module
G
6881038B70
The display module is attached to the transceiver board with the flex. Do not attempt to separate the module from the board until the flex has been disconnected as described in the following steps.
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Disassembly
Product Family C21
3.
Using the flat end of the disassembly tool, gently pry the tabs away from the transceiver board to release the display module.
LOCKING TAB
DISASSEMBLY TOOL
FLEX CONNECTOR
FLEX
TRANSCEIVER BOARD
DISPLAY MODULE
010514o
Figure 12. Removing the display module assembly 4. While holding the display module slightly away from the transceiver board, use the pointed end of the disassembly tool to disengage the 2 flex connector locking tabs as shown in Figure 12. Pull the flex straight out of the connector, then lift the display module completely away from the transceiver board. To replace, insert the end of the display module flex into the connector on the transceiver board. After ensuring the flex is straight and fully seated in the connector, use the disassembly tool to push the locking tabs until completely engaged. Line up the display module mounting tabs with the corresponding notches in the transceiver board, then press together until the display module snaps into place. Replace the cover plate, transceiver board assembly, front cover, battery, and battery cover as described in the procedures.
5. 6.
7.
8.
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Disassembly
Removing and Replacing the Alert Grommet
1. 2. Remove the battery cover, battery, front cover, transceiver board assembly, cover plate, and display module as described in the procedures. Using the flat end of the disassembly tool, carefully pry the alert grommet from the alert transducer. The grommet should come away easily. See Figure 13.
ALERT GROMMET
DISASSEMBLY TOOL
TRANSCEIVER BOARD
010515o
Figure 13. Removing the alert grommet 3. 4. To replace, stretch the grommet over the alert transducer until it is in place. Replace the display module, cover plate, transceiver board assembly, front cover, battery, and battery cover as described in the procedures.
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Disassembly
Product Family C21
Removing and Replacing the Microphone Grommet and Microphone
1. 2. Remove the battery cover, battery, front cover, transceiver board assembly, and cover plate as described in the procedures. Using the flat end of the disassembly tool, carefully pry the microphone grommet from the microphone as shown in Figure 14. The grommet should come away easily.
TRANSCEIVER BOARD
MICROPHONE GROMMET
DISASSEMBLY TOOL
MICROPHONE
PLASTIC TWEEZERS
010516o
Figure 14. Removing the microphone grommet and microphone 3. Using the plastic tweezers to grasp the microphone, pull the microphone straight out of its socket.
G
The microphone leads are easily bent or broken. Use care to prevent damage when handling. The microphone is keyed to fit on the board only one way and will prevent proper board mounting if installed incorrectly. 4. 5. To replace, insert the microphone leads into the socket on the transceiver board and carefully press straight down until fully seated. Replace the cover plate, transceiver board assembly, front cover, battery, and battery cover as described in the procedures.
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Disassembly
Removing and Replacing the Vibrator
1. 2. Remove the battery cover, battery, front cover, and transceiver board assembly as described in the procedures. Using the flat end of the disassembly tool, carefully pry the vibrator from its cavity in the rear housing. The vibrator should come away easily from the rear housing. See Figure 15.
VIBRATOR
REAR HOUSING
DISASSEMBLY TOOL
010517o
Figure 15. Removing the vibrator 3. To replace, insert the vibrator into the rear housing. Ensure the vibrator terminals are properly aligned to contact the corresponding pads on the transceiver board. Replace the transceiver board assembly, front cover, battery, and battery cover as described in the procedures.
4.
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Subscriber Identity Module (SIM) and Identification
Product Family C21
Subscriber Identity Module (SIM) and Identification
SIM
A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider). The SIM card contains: · All the data necessary to access GSM services · The ability to store user information such as phone numbers. · All information required by the network provider to provide access to the network.
Identification
Each Motorola GSM device is labelled with a variety of identifying numbers. The following information describes the current identifying labels.
Mechanical Serial Number (MSN)
The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 16.
MSN 10 Digits 3 Digits APC 1 Digit DC 2 Digits DC 4 Digits SNR
Account Product Code TM i.e. StarTAC Phone130
Distribution Center i.e. Easter Inch
Date Code: Year and Month of Shipment
Unit's individual serial number
000807a
Figure 16. MSN label breakdown
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Subscriber Identity Module (SIM) and Identification
International Mobile Station Equipment Identity (IMEI)
The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The following diagram illustrates the various parts of this number.
IMEI 16 Digits 6 Digits TAC 2 Digits FAC 6 Digits SNR 2 Digits IU
Type Approval Code
Distribution Center factory code
Individual PCB Serial Number
Internal Use - spare digits
000808o
Figure 17. IMEI label breakdown Other label number configurations present are: · TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF number. (i.e. V100). · PACKAGE NUMBER: Identifies the equipment type, mode, and language in which the product is shipped.
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Troubleshooting
Product Family C21
Troubleshooting
Manual Test Mode
Motorola PF B95 and C21 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM / DCS / PCS test SIM must be used. 1. Press , to turn the phone OFF. 2. Remove the battery as described in the procedures. 3. Remove the customer's SIM card from the phone as described in the procedures. 4. Insert the test SIM into the SIM slot. 5. Replace the battery as described in the procedures. 6. Press , to turn the phone ON. Press and hold the # button for approximately 3 seconds until TEST displays on the screen. The phone may now be issued test commands listed in Table 2.
Manual Test Mode Commands
Table 2. Test Commands
Test Command Press and hold # for 2 seconds Enter manual test mode 01# 07x# 08# 09# 10# 15x# 1590# 1591# 16# 19# 20# 36# 360# 361# 362# 37# 38# 39# 43x# 47x# 51# Exit manual test mode Mute RX audio path Unmute RX audio path Mute TX audio path Unmute TX audio path Generate tone Vibrate Mode Ringer Mode Mute tone generator Display software version number of Call Processor Display software version number of Modem Initiate acoustic loopback Full Rate Enhanced Full Rate Half Rate Stop test Activate Mini SIM Deactivate Mini SIM Change audio path Set audio volume Enable sidetone Test Function/Name
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Table 2. Test Commands (Continued)
Test Command 52# 54# 57# 58# 58xxxxxx# 59# 59xxx# 60# 980# 981# 962# 99# Disable sidetone Show service indicator LED (0 - Off, 1 - Red, 2 - Green, 3 - Amber) (flip must be closed) Initialize non-volatile memory Display security code Modify security code Display lock code Modify lock code Display IMEI DCS Mode (PF B95 only) GSM Mode (PF B95 only) PCS Mode (PF C21 only) Display all pixels Test Function/Name
Troubleshooting Chart
Table 3. PF B95 and C21 Telephone: Level II Troubleshooting Chart
SYMPTOM 1. Telephone will not turn on or stay on. PROBABLE CAUSE a) Battery either discharged or defective. VERIFICATION AND REMEDY Measure battery voltage across a 50 ohm (>1 Watt) load. If the battery voltage is <3.25 Vdc, recharge the battery using the appropriate battery charger. If the battery will not recharge, replace the battery. If battery is not at fault, proceed to b. Visually inspect the battery terminals on both the battery and the telephone. Realign and, if necessary, either replace the battery or refer to a Level 3 Service Center for the battery connector replacement. If battery terminals are not at fault, proceed to c. Remove the transceiver board assembly. Substitute a known good assembly and temporarily reassemble the unit. Depress the PWR button; if unit turns on and stays on, disconnect the dc power source and reassemble the telephone with the new transceiver board assembly. Verify that the fault has been cleared.
b) Battery terminals open or misaligned.
c) Transceiver board assembly defective.
2. Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio. 3. Display is erratic, or provides partial or no display.
Transceiver board assembly defective. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly. a) Mating connections to or from transceiver board faulty. Check general condition of flex and flex connector if the flex and connector are good, check that the connector locking tabs are fully engaged. If faulty connector, replace the transceiver board assembly. If connector is not at fault, proceed to b. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly.
b) Transceiver board assembly defective.
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Troubleshooting
Product Family C21
Table 3. PF B95 and C21 Telephone: Level III Troubleshooting Chart (Continued)
SYMPTOM 4. Incoming call alert transducer audio distorted or volume is too low. PROBABLE CAUSE Faulty transceiver board assembly. VERIFICATION AND REMEDY Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly. Replace the microphone as described in the procedures. If fault is not cleared, proceed to b. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly.
5. Telephone transmit audio is weak. (usually indicated by called parties complaining of difficulty in hearing voice).
a) Microphone defective.
b) Transceiver board assembly defective.
6. Receive audio from earpiece speaker is a) Connections to or from transceiver Check connection from the earpiece to the weak or distorted. board assembly defective. transceiver board assembly. If connection is not at fault, proceed to b. b) Earpiece speaker defective. Temporarily replace the LCD speaker assembly with a known good assembly. Ensure good connection. Place a call and verify improvement in earpiece audio. If fault is cleared, reassemble the phone with the good assembly. If fault is not cleared, proceed to c. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble with the new transceiver board assembly. Check the SIM card contacts for dirt. Clean if necessary, and check if fault has been cleared. If the contacts are clean, insert a known good SIM card into the telephone. Power up the unit and confirm that the card has been accepted. If the fault no longer exists, replace the defective SIM card. If the SIM card is not at fault, proceed to b. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly. Replace vibrator as described in the procedures. If the fault has not been cleared, proceed to b. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly. Test a selection of batteries in the rear pocket of the desktop charger. Check LED display for the charging indications. If these are charging properly, then the internal charger is at fault. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly. Ensure the headset plug is fully seated in the jack. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly.
c) Transceiver board assembly defective.
7. Telephone will not recognize or accept SIM card.
a) SIM card defective.
b) Transceiver board assembly defective.
8. Vibrator feature not functioning.
a) Vibrator defective.
b) Transceiver board assembly defective.
9. Internal Charger not working.
Faulty charger circuit on transceiver board assembly.
10. No or weak audio when using headset. a) Headset plug not pushed fully home. b) Faulty jack on transceiver board assembly.
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Troubleshooting
Programming: Software Upgrade and Flexing
Contact your local technical support engineer for information about equipment and procedures for flashing and flexing.
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Part Number Charts
Product Family C21
Part Number Charts
The following charts are provided as a reference for the parts associated with PF B95 and C21 telephones.
Related Publications
Motorola T192 Wireless Phone User Guide, English Motorola T193 Wireless Phone User Guide, English Motorola T193 Wireless Phone User Guide, Spanish 9870290Fxx 9888164K95 9889883L01
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Part Number Charts
Exploded View Diagram
1
2 9
3 10 4
11
5
12
13 6 14 7
8
15
010448o
Figure 18. Exploded View Diagram
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Part Number Charts
Product Family C21
Exploded View Parts List
Table 4. Exploded View Parts List
Item Number 1 2 3 4 5 6 7 8 Motorola Part Number See Table 5 02093158B07 0104119F79 0586500P01 Note 1 0186475P01 0586470P01 AAHN5385 Description Front housing kit Screw, mounting, 6 places LCD speaker assembly Grommet, transducer Antenna assembly, internal Rear housing assembly RF plug Battery cover, Gray Item Number 9 10 11 12 13 14 15 Motorola Part Number See Table 5 0104119F76 0586501P01 5009135L07 See Table 5 0186497P01 See Table 6 Keypad Cover plate assembly Grommet, microphone Microphone Transceiver board Vibrator assembly Battery Description
Notes:
1. Order next higher assembly, item 13.
E
Item Number 1 1 1 9 9 9 13 13
There is a danger of explosion if the Nickel Metal Hydride battery pack is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer's instructions.
Model-Specific Part Numbers
Table 5. Model-Specific Part Numbers
Part Description Front cover kit, Magic Green Front cover kit, Silver Mist Front cover kit, Graphite Gray Keypad, Generic Keypad, Stroke Keypad, BoPoMoFo Transceiver board, GSM / DCS (PF B95) Transceiver board, PCS (PF C21) Part Number AAHN5383 AAHN5398 AAHN5399 7586482P01 7586482P02 7586482P03 8486506P01 8486506P02
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Part Number Charts
Accessories
Table 6. Accessories
Item Number 1 1 1 15 15 -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Front cover kit, Limewash Front cover kit, Nordic Teal Front cover kit, Orange Glow Battery, 600 mAh NiMH, English label Battery, 600 mAh NiMH, Chinese label Travel charger, 300 mAh economy with fixed plugs, UK Travel charger, 300 mAh economy with fixed plugs, US Travel charger, 300 mAh economy with fixed plugs, Euro 220 Travel charger, 300 mAh economy with fixed plugs, Australia Travel charger, 300 mAh economy with fixed plugs, India 5 Amp Travel charger, mid-rate switching with fixed plugs, Brazil Vehicle power adapter (VPA) Hands free car kit, easy install Headset, Translucent Blue Headset, Translucent Gray Headset, Neon Green Headset, Neon Blue Headset, mono with boom microphone Headset, mono, retractable Headset, ear bud, silver Part Description Part Number SYN9309 SYN9310 SYN9311 AANN4106 SNN5628 SPN4680 SPN4681 SPN4682 SPN4683 SPN4684 SPN4835 SYN8087 SYN8543 AAYN4207 AAYN4208 AAYN4262 AAYN4263 SYN8146 SYN8284 AAYN4264
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Part Number Charts
Product Family C21
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1 and 2 Index B95 and C21 6881038B70
Index
Index
A
alert grommet, removing and replacing 25 alert settings 12
mechanical serial number 28 product 1 identification, labels 28 IMEI 29 Introduction 1
K B
battery charge indicator 13 function 13 battery cover, removing and replacing 16 battery, removing and replacing 16 keypad, removing and replacing 20
L
LCD 10 liquid crystal display (LCD) 10
C
caller ID 9 Canadian Interference-Causing Equipment regulations 1 changes product 1 commands, manual test mode 30 copyrights computer software 2 cover plate, removing and replacing 22
M
manual test mode 30 menu structure 12 microphone grommet, removing and replacing 26 microphone, removing and replacing 26 model-specific part numbers 36 MSN 28
N
names product 1
D
disassembly 16 display flex, disconnecting 23 display module, removing and replacing 23
O
operation 10 alert settings 12 battery 13 controls, indicators, and I/O connectors 10 icons 11 alarm 11 battery charge indicator 11 home zone 11 message 11 real time clock 11 ringer 11 roam 11 service 11 signal strength 11 vibrate 11 voicemail 11 LCD 10 menu navigation 10 menu structure 12 overview, product 7
E
exploded view diagram 35 exploded view parts list 36
F
FCC rules 1 features caller ID 9 chat messaging 9 SIM Toolkit 9 text entry 9 voice recognition 8 Wireless Access Protocol (WAP) 8 front cover, removing and replacing 19
I
identification international mobile station equipment identity 29
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Index-1
Index
Product Family C21
P
parts exploded view diagram 35 exploded view parts list 36 model-specific part numbers 36 replacement 34 product changes 1 identification 1 names 1 product overview 7 features 7 publications, related 34
S
serial number mechanical 28 service manual about 2 audience 2 conventions 3 revisions 3 scope 2 service policy 3 customer support 4 out of box failure 3 product support 3 shut down upon battery removal 13 SIM Toolkit 9 SIM, description 28 SIM, removing and replacing 18 specifications 5 subscriber identity module (SIM) 28 support customer 4 product 3
R
regulatory agency compliance 1 related publications 34 removing alert grommet 25 battery 13, 16 battery cover 16 cover plate 22 display module 23 front cover 19 keypad 20 microphone 26 microphone grommet 26 SIM 18 transceiver board 21 vibrator 27 replacement parts ordering 4 replacing alert grommet 25 battery 16 battery cover 16 cover plate 22 display module 23 front cover 19 keypad 20 microphone 26 microphone grommet 26 SIM 18 transceiver board 21 vibrator 27 revisions service manual 3
T
test equipment 15 text entry 9 tools, disassembly 15 transceiver board, removing and replacing 21 troubleshooting 30 manual test mode 30 manual test mode commands 30 troubleshooting chart 31
V
vibrator, removing and replacing 27 voice recognition 8
W
WAP (Wireless Access Protocol) 8 warranty service 3
Index-2
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6881038B70
MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off. 2001 Motorola, Inc. All rights reserved. Personal Communications Sector, 1500 Gateway Blvd. Boynton Beach, FL 33426-8292 Printed in U.S.A. 07/01
@6881038B70@
6881038B70-A
T193 - RF BACK END SCHEMATIC
T193 - RX FRONT END SCHEMATIC
T193 - AL SCHEMATICS
T193 - BOARD LAYOUT PAGE 1/2
T193 - BOARD LAYOUT PAGE 2/2
T193 - ANTENNA SWITCH SCHEMATIC
T193 - SWITCHING CONTROL SCHEMATIC
T193 - TRANSCEIVER SCHEMATIC
T193 - TRANSMIT AMPLIFIER SCHEMATIC
T193 - TRANSMIT / RECEIVE VCO SCHEMATIC
T193 Level 3 Parts List
Part Designator CR248 CR249 CR911 CR912DNP D101 D900 D901 D902 DS600 DS601 DS602 DS603 DS606 DS607 DS608 DS609 DS610 DS611 FL472 FL480DNP FL490 J100 J900 J901 J902 J903 J908 LS900 M901 M903 M904 Q101 Q102 Q104 Q105 Q201 Q203 Q310 Q311 Q312 Q313 Part Number 4809877C10 4809641F02 4813830M74 4813830M74 5102834Y83 4809653F02 "4809606E02" 4809653F07 4809496B11 4809496B11 4809496B11 4809496B11 4809496B11 4809496B11 4809496B11 4809496B11 4809496B11 4809496B11 9109674L10 9109450C06 9109487U02 0987378K01 "0909195E01" 0987850K03 0170297V01 0985882K01 "0909195E01" 5002811Y27 3986492P01 3986491P01 3986491P01 4809939C07 4809939C05 4809939C05 "4809579E48" "4809579E48" "4809527E41" 4809939C07 4809939C09 4809939C27 4809939C09 Part Description Part Type Part Designator dio1_60x0_80 Q314 sod1_70x1_25 Q490 sot23-rb Q505 sot23-rb Q506 dio5_4x4_0_12pin LMSP54, Q804 dio1_90x1_90 MBRM120T3 Q900 sc90-rt DAN222T, Q901 dio1_90x1_90 MBRM120ET Q902 led1_60x0_80 QSMG-H799,Q903 led1_60x0_80 QSMG-H799,Q904 led1_60x0_80 QSMG-H799,Q912 led1_60x0_80 QSMG-H799,Q913 led1_60x0_80 QSMG-H799,Q914 led1_60x0_80 QSMG-H799,RT900 led1_60x0_80 QSMG-H799,SH1 led1_60x0_80 QSMG-H799,SH2 led1_60x0_80 QSMG-H799,SH3 led1_60x0_80 QSMG-H799,SH4 fltr4_45x4_30-7pin 74L10 SH5 fltr3_0x3_0-6pin 50C06, U200 fltr5_00x3_00-8pin 400MHz, U201 mech0987378k01 SWITCH, U300 conn0909195e01 CONN_J, U302 conn0987850k03_4 CONN_J, U432 mech0170297v01_6CONTACT, U501 conn0985882k01_4 CONN_J, U506 connpt09pnga19_2gCONN_J, U800 acous5085873j01 SPKR, U801 mech3986492p01 CONTACT, U802 mech3986491p01 CONTACT, U804 mech3986491p01 CONTACT, U900 sotum5-rb-po12346 UMA4N, U903 sot1_25x2_00-5pin- UMC5NTL, U904 sot1_25x2_00-5pin- UMC5NTL, VR900 sot2_90x1_60-6pin FDC6306P, VR901 sot2_90x1_60-6pin FDC6306P, VR902 sotem3-rb 27E41, VR903DNP sotum5-rb-po12346 UMA4N, Y200 sot2_00x1_25 UMH4N, Y900 sot2_00x1_25 UMB4NTN, sot2_00x1_25 UMH4N, Part Number Part Description 4809939C27 sot2_00x1_25 4809527E41" sotem3-rb 4809939C03 sot2_00x1_25 4809939C05 sot1_25x2_00-5pin-lb 4809939C23 sot2_00x1_25 4813824B11 sot223-rb "4809579E16 to236-rb "4809579E16 to236-rb 4880048M03 sotem3-rt "4809579E29 tsop3_00x1_50p6 "4809579E02 sc90-rb "4809579E39 sc70-6pin-rb 4870370A14 sotem3-rt 0687802K01 res0805 2686483P01 shield2686483p01 2686484P01 shield2686484p01 2686485P01 shield2686485p01 2686486P01 shield2686486p01 2686487P01 shield2686487p01 "510989E78" bga8_00x8_00p80 5162852A64 ssop8-sz2_0x2_3 4809283D82 osc9_00x8_00_16pin "5109731C29sot23-5-rb 5109944C43 tqfp4x4p25 5109923D50 lcc21-sz4_00x4_00 5102834Y86 lcc17-sz9_1x11_6 5102834Y81 bga15_00x15_00p196 5164824E01 bga6_964x7_286p48 5109509A40 bga8_50x7_00p48 "5109522E53 sot1_25x2_00-5pin-rb "5109879E58 bga10_00x10_00p100 5109923D52 msoic8 4809939C06 sot2_00x1_25 4809788E06" sod1_70x1_25 4809788E06" sod1_70x1_25 "4809788E06 sod1_70x1_25 4813832P75 sc59-6pin-rb 4809612J22 xtal6_00x3_50-po1234 4809995L03 Part Type UMB4NTN, 27E41, UMD3NTR, UMC5NTL, UMX1N, MMJT9435, TN0200T, TN0200T, DTC144EE, SI3443, 2SK1830, FDG6323L, 70A14, THERM, SHIELD, SHIELD, SHIELD, SHIELD, SHIELD, 79E78, TC7W04FK, 83D82 MAX4250, MC13748, 23D50, PA2001_2G, SC56685VH8 28F320B, CY62147V, NC7SZ125, 79E58, 23D52, UMZ2NTR, UDZTE-176.8 UDZTE-176.8 UDZTE-176.8 MMQA6V8T3 12J22,