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Level 3 Service Manual

Personal Interactive Communicator

Model A009 GSM / GPRS Technology

Level III Service Manual

1 and 2 6881037B20 C22 Table of Contents

Table of Contents

Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Liquid Crystal Display (LCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Alert Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Removing and Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Removing the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Replacing the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Removing the Back Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Replacing the Back Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Removing the Transceiver Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Removing and Replacing the Board-to-Board Spacer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Replacing the Transceiver Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Removing the Controller Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Replacing the Controller Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Removing the Volume / Smart Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Replacing the Volume / Smart Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Removing the Keypad Electro-Luminescent (EL) Panel and Keypad . . . . . . . . . . . . . . . . . . . . . . . . . 30 Replacing the Keypad and Keypad EL Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Removing the Popple Dome Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Replacing the Popple Dome Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 SIM Card and Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Live SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Personality Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Console Mode (Manual) Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Console Mode (Manual) Test Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

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Part Number Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Housing-dependent Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index1

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Introduction

Introduction
Motorola ® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product care centers as well as authorized independent service firms. Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.

Product Identification
Motorola products are identified by the model number on the housing. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.

Product Names
Product names included in A009 Personal Interactive Communicators are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.

Product Changes
When electrical, mechanical or production changes are incorporated into Motorola products, a revision letter is assigned to the chassis or kit affected, for example; -A, -B, or -C, and so on. The chassis or kit number, complete with revision number is imprinted during production. The revision letter is an integral part of the chassis or kit number and is also listed on schematic diagrams and printed circuit board layouts.

Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: 1. This device may not cause any harmful interference, and 2. this device must accept interference received, including interference that may cause undesired operation. This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003). Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

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Introduc tion

A 009

C omput er Pro gra m C opy ri ghts
T he M otor ola pr oducts descr ibed i n this m anual m ay in clu de M otor ola c ompute r pr ogr ams s tored i n semi conductor memor ies or other medi a t hat a r e copyr ighted with a ll r igh ts r eser ved w or ld wid e to M otor ola. L aws in th e U nite d St ate s and other countr ies pr eser ve f or M otor ola , I nc. cer tain e xclus ive r ights to the copyr ighted comput er pr ogr ams, including the exclusive ri ght t o copy, r epr oduce, m odify, decompile, disassemble, and r ever se-engineer t he M otor ola computer pr ogr ams in any m a nne r or f orm without M otor ola's pr ior wr itten consent. Fu rt herm or e, the pur chase of Mot orola pr oducts shall n ot be deemed to gr ant either di r ectly or by implication, es toppel, or other wise, any l icense or r ights under t he copyr ights, patents, or patent a ppli cati ons of M otor ola, except for a nonexclu sive li cense to use the M otor ola pr oduct an d th e M otor ola c ompute r pr ogr ams w ith th e M otor ola pr oduct.

A bout Thi s Ser vic e Ma nu al
U sin g this ser vice m anual an d th e m any sug gestio ns c ont aine d in it assu r es p r oper install ation, oper ation, and maintenance of A009 comm unicator s. Refe r a ny questions a bout t his ma nual to the near est C ustomer S er vice Ma nager . A pr oduct fa mi l y i s t he gr oup of pr oducts h avi ng the same account pr oduct code (A P C ). To l ocate t he A P C on a device, re fer to " M echa nical S eri al N umber ( M S N )" late r in th is manual.

A udien ce
T his document pr ovides as sista nce to ser vice per sonnel in testing and r epa ir in g A009 comm unicator s. S er vi ce per sonnel s hould be famili ar with electronic assembly testing, and tr oubleshooti ng methods, and with t he opera tion a nd u se of a ssociated test equipmen t. Us e of t his documen t a ssur es pr oper insta llation, oper ation, a nd ma intenance of M otor ola pr oducts a nd equipment. I t contain s al l se r vice in for mat ion r equir ed f or the equipmen t descr ibed a nd i s cur r ent a s of the pr inti ng da te.

Sc op e
Th e s cope of thi s documen t i s t o pr ovide the r eader with basic i nfor mati on r elating to A009 commu nicators, a nd also to pr ovide pr ocedur es a nd pr ocesses for r epair ing th e u nit s a t L evel 1 and 2 s er vice cente r s i ncl udin g: Unit Swapout · R epair ing of mechan ical fau lts · B asic m odular tr oubleshooting · T esting and ver ifi ca tion of u nit fu nctionalit · I niti atin g war r an ty clai ms a nd sendin g fa ulty m odul es to L evel 3 r epai r centers .

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Level III Service Manual

Introduction

Conventions
Special characters and typefaces, listed and described below, are used in this publication to emphasize certain types of information.

G E
E

Note: Emphasizes additional information pertinent to the subject matter. Caution: Emphasizes information about actions which may result in equipment damage. Warning: Emphasizes information about actions which may result in personal injury.
Keys to be pressed are represented graphically. For example, instead of "Press the Enter Key", you will see "Press

E".

Information from a screen is shown in text as similar as possible to what appears in the display. For example, ALERTS or ALERTS or ALERTS. Information that you need to type is printed in boldface type

Revisions
Any changes that occur after manuals are printed are described in publication revision bulletins (PMRs). These bulletins provide change information that can include new parts listing data, schematic diagrams, and printed board layouts.

Warranty Service Policy
The product will be sold with the standard 12 months warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non warranty repairs are available at agreed fixed repair prices.

Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early on, after the date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.

Product Support
Customer's original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola Hi-Tech Centers will perform level 4 (full component) repairs.

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Introduction

A009

Customer Support
Customer support is available through dedicated Call Centers and in-country help desks. Product Service training should be arranged through the local Motorola Support Center.

Ordering Replacement Parts
Only centers authorized to carry out repairs can purchase spare parts. Orders for spare parts from hubs and Hi-Tech Centers should be placed with the regional Motorola Parts Distribution Center.

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Specifications

Specifications
Table 1. A009 Specifications
General Function Frequency Range EGSM Frequency Range PCS Frequency Range DCS Channel Spacing Channels Modulation Transmitter Phase Accuracy Duplex Spacing Frequency Stability Operating Voltage Specification 880-915 MHz Tx 925-960 MHZ Rx 1850-1910 MHz Tx 1930-1990 MHz Rx 1710-1785 MHz Tx 1805-1880 MHz Rx 200 kHz 174 EGSM; 274 PCS; 374 DCS GMSK at BT = 0.3 5 Degrees RMS, 20 Degrees peak 45 MHz EGSM, 80 MHz PCS, 95 MHz DCS ± 0.10 ppm of the downlink frequency (Rx) Full Rate PSU = 4.4V ± 5% (During Charging = VBatt + 1.4V ±5% up to 6.63V Mid Rate Charger = 5.9V ±0.3V VPA (CLA) Supply = 4.4V ± 5% Battery Operating Voltage = 3.0V (radio shutdown voltage) to 4.2 V Max Typically 250 mA avg, 2.0A peak in phone mode with speaker accessory attached Typically 8 mA (DRX2) 97.1 mm x 71.5 mm x 27.1 mm (3.8 inches X 2.8 inches X 1.1 inches) 150 cm3 (9.1 cubic inches) 160 grams (5.7 ounces) -10° C to +55° C (+15° F to +130° F) 3.6 V nominal Lithium Ion Talk Time 125 to 160 minutes Standby 80 to 125 hours 60 mm x 40 mm 1/8th VGA poly-silicon active matrix color LCD 240 x 160 pixels White LED front light, user selectable auto or manual 95 dB at 5 cm Metal popple-dome array Specification 33 dBm ±2 dB EGSM, 30 dBm ±2 dB PCS and DCS 50 ohms (nominal) -36 dBm from 9 KHz to 1 GHz -30 dBm from 1 to 12.75 GHz Specification -102 dBm < 2% 500 microseconds Approximately 5-10 seconds

Transmit Current Stand-by Current Dimensions Size (Volume) Weight Temperature Range Battery Type Battery Life Viewing Window Size Display Type Display Size Display Lighting Transducer Loudness Keypad Type Transmitter Function Maximum RF Power Output Output Impedance Spurious Emissions (Allocated Channel) Receiver Function Reference Sensitivity (static) RX bit error rate (100 k bits) Class II Channel Hop Time Time to Camp

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Specifications

A009

Table 1. A009 Specifications(Continued)
Speech Encoding Function Speech Encoding Type Bit Rate (Full Rate) Multiframe Duration Block Length Classes Gross Data Rate (Full Rate Channel) Digital Data Function GPRS USSD STK Circuit Switched Data/FAX Internet Function WAP Specification Regular Pulse Excitation/Linear Predictive Coding with Long Term Prediction (RPE LPC with LTP) 13.0 kbps 120 ms 260 bits Class 1a bits = 50; Class 1b bits = 132; Class II bits = 78 22.8 kbps Specification 3D/1U (MS class 4, type 1) w/o encryption, 3D/1U with encryption, ETSI SMG 31 Phase II Unstructured Supplementary Services Data Class III or higher 9.6 kbps max. Specification Wireless Application Protocol 1.1 gateway

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Product Overview

Product Overview
Motorola A009 communicators use triband technology that allows messaging and cellular telephony while roaming across the global system for mobile communications (GSM) 900, 1800, and 1900 MHz ranges. The communicator also provides personal digital assistant (PDA) capability that features a number of built-in applications, programmability to support third-party applications, and a highresolution color display. The A009 communicator supports general packet radio service (GPRS) in addition to traditional circuit switched and short message service (SMS) transport technologies. GPRS, where available, provides substantial increases in mobile data communications performance and the efficient use of radio spectrum. Data transmission rates for GSM networks can potentially increase from the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased data rate is by no means the only benefit provided by GPRS. A key advantage is the provision of a permanent virtual connection to the network. This "always on" connection is possible because GPRS uses packet data transfer so that, for example, email can be downloaded in "background mode." There is no need for the user to re-connect before requesting a service, eliminating connection set-up delays and adding convenience and immediacy to data services access. The "virtual" nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data.

Features
A009 communicators use the most advanced, self-contained, sealed, custom integrated circuits (ICs) to perform the complex functions required for GSM communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions. The following features are available in A009 communicators. · Lower voltage technology provides increased standby and talk times · Tri-band (GSM900/digital cellular system (DCS)1800/personal communications services (PCS)1900) capability · Tri-coder/decoder (CODEC) that allows Full Rate, Half Rate, and Enhanced Full Rate modes of transmission · Enhanced QWERTY keyboard · 1/8 video graphics array (VGA) (240 x 160) low-temperature poly-silicon (P-Si) color display · External headset · VibraCallTM feature · 3-pin RS232 connection · Language support for prompts, SMS, and the phonebook · Calling name presentation · Display animation · Call divert interrogation · Supports GPRS, circuit switched, and SMS networks · Concatenated SMS · Wireless application protocol (WAP) 1.1 compliant · Email transports include SMS email, post office protocol (POP)3, WAP email, subscriber identity module (SIM) Toolkit, and EmailVClientTM · Supports Phase II unstructured supplementary services data (USSD)

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Product Overview

A009

· SIM Toolkit (STK) · Core PDA applications include message manager, contacts / address book, micro-browser, calendar / scheduler, tasks / to-do list, memo / note pad, express beaming, calculator, infrared data association (IrDA) beaming, welcome tour / out-of-box service provisioning, wireless modem, SIM Toolkit, games, news / sports / weather channels, and email · Support for third-party applications · Infrared (IR) port · TrueSync® synchronization

Enhanced Keyboard
The keyboard integrates both QWERTY keyboard and phone keypad functionality for ease of use. The product supports the English keyboard, and optionally a French keyboard, at this time. · Ten (10) user defined hot keys are available. The user assigns the number keys (0-9) to specific applications (i.e. 1-messages, 2-alarm, 3-online help) using the control panel. · Keys have a positive tactile feel, giving the user physical feedback. Electronic audible key "clicks" are also be available, with user having option to enable / disable. · The keys have backlighting and the display has front lighting for readability in low-light conditions. Operation of the lighting is automated but can be overridden by the user. · All special characters reside in single pull-up menu on the display (ALT-SYMBOL).

WAP 1.1
The A009 communicator uses the Phone.com browser. In the WAP environment, access is achieved as described below. 1. The request for information is made in wireless markup language (WML), which is derived from hypertext markup language (HTML). 2. The request is then passed to a WAP gateway, which retrieves the information from the server in standard HTML (which is then filtered to WML) or directly in WML if it is available. 3. The information is then passed to the mobile subscriber via the mobile network. 4. Listed below are the 5 parameters that can be edited by the user: · Baud · Idle time out · Line type · Phone number · Connection type


8

If the data being downloaded is an image, the bitmap image will download as text and, if the image is larger than the screen, only part of the image will display. If the user receives a call while in browser mode, the browser will pause and allow the user to resume after completing the call.

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Level III Service Manual

Product Overview

USSD
This is a service whereby pressing a certain key or key combination while the communicator is in idle mode (i.e., not in a call) allows the user to access special network functions, such as help lines.

SIM Toolkit
The SIM Toolkit standard extends the role of the SIM card beyond its initial role as an essentially passive network access and speech security implementation by making it a key interface between the mobile terminal and the network. Using the SIM Toolkit, the SIM card can be programmed to carry out new functions. These include the ability to manipulate the menu structure of the mobile terminal to provide new, tailored options for a high degree of personalization.

IR port, TrueSync®, and IrDA
The IR port supports TrueSync® synchronization with computer and applications, backup / transfer of information such as address book and calendar to and from other devices, sending information to a supported printer, beaming information from device to device (including PalmTM, RevoTM, and Windows® CE devices). IrDA is also supported.

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General Operation

A009

General Operation
Controls and Indicators
The communicator's controls and input / output (I/O) ports are located on the front and sides of the device and on the keyboard (see Figures 1, 2 and 3). The keyboard is a fully functional QWERTY keyboard that has been enhanced by adding an embedded phone keypad as shown in Figure 3. Indicators, in the form of icons, are displayed on the liquid crystal display (LCD) (see Table 2). A light emitting diode (LED) status indicator (alternating red / green for incoming call, blinking green for home network, blinking yellow for roaming, and blinking red for out of range) is located on the front of the device just below the Nav Disc. An IR port for printing, synchronization, and beaming information to other devices is located on the rear of the communicator.

FRONT

RIGHT

STATUS LED

ALERT TRANSDUCER

VOLUME BUTTONS

PRIMARY ACCESSORY CONNECTOR SMART BUTTON

REAR

LEFT

IR PORT SECONDARY ACCESSORY CONNECTOR POWER JACK

AUDIO JACK

001133-O

Figure 1. Exterior Controls and I/O

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General Operation

LCD DISPLAY

PHONE KEYPAD

NAV DISC

MICROPHONE

001002-O

Figure 2. Communicator Controls and I/O

!

@

#

$

%

^

&
[

*
]

(
{

)
}

+

=

"

<

>

del

;

:

\

CAPS

SMBL

OFF

001001-O

Figure 3. Communicator Keypad

6881037B20

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General Operation

A009

Table 2. Control Keys and Buttons
Button Description Press to turn communicator on.

+

Press to turn communicator off. Smart Button. When the communicator is closed, use to answer, make, and end calls, access your Phone Book, and recall a number using Voice Tags. Press once to capitalize a letter or access shift characters 0-9. Press once to access ALT characters. Press once during CAPS-lock mode to access ALT characters.

+

Press to turn on CAPS lock. Press during an active call to decrease/increase the volume.

+

Press for symbols and additional characters.

Use to scroll through menus and text.

Press to place a phone call; activates the Phone Keypad. Press to access Calendar functions. Press to access the Contacts list. Press to access the Main menu. Press and hold to turn on/off the backlight.

Press to prepare and send an SMS message.

Liquid Crystal Display (LCD)
The LCD provides a high contrast full graphics color display for easy readability. The LCD also features a high visibility front light for reading the display in low-

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General Operation

light conditions. The LCD is capable of displaying up to 160 lines of 240 pixels per line. Icons and indicators displayed on the LCD are shown in Table 3.



Whether a communicator displays all indicators depends on the programming and services to which the user subscribes.

Table 3. Icons and Indicators
Icon Description

SMS application home screen icon

Phone application home screen icon

Contacts application home screen icon

Calendar application home screen icon

Tasks application home screen icon

Memo application home screen icon

Express application home screen icon

Ringtones application home screen icon

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A009

Table 3. Icons and Indicators (Continued)
Icon Description

Alarm application home screen icon

Calculator application home screen icon

Control panel home screen icon

Find application home screen icon

Trashcan application home screen icon

Help application home screen icon

BeamAp application home screen icon

Welcome tour home screen icon

E-mail application home screen icon

New voicemail status bar icon

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General Operation

Table 3. Icons and Indicators (Continued)
Icon Description Signal strength indicator status bar icon

No signal detected status bar icon

Battery full charge status bar icon Battery 2/3 full charge status bar icon Battery indicator status bar icon Blue - 1/3 full charge Red - Low Communicator is connected to a charger status bar icon Communicator is connected to a data cable status bar icon

Message sent status bar icon

Communicator headset is connected status bar icon

GPRS service is available status bar icon

Communicator memory space is low status bar icon

Keypad numeric lock (numlock) is on status bar icon

Voice call in progress status bar icon

Roaming status bar icon

Message waiting to be sent status bar icon Shift lock is on status bar icon Alt mode is on status bar icon Communicator in PDA mode only status bar icon

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General Operation

A009

Table 3. Icons and Indicators (Continued)
Icon Description Unread text message status bar icon

Message could not be sent status bar icon

User Interface
The A009 communicator user interface (UI) consists of graphic icons and menu lists that provide the user with a means for intuitively navigating through the

ALERT VOLUME / TRANSMIT STATUS INDICATORS

SELECTED APPLICATION

APPLICATION ICON

TIME & DATE

DESKTOP

MORE APPLICATIONS MESSAGES BAR STATUS BAR
010147-O

Figure 4. Home Screen - Desktop Display device's many applications and features. The home screen, user selectable for either desktop or menu wheel display formats, is shown in Figures 4 and 5, respectively. All available information is displayed on both home screen formats and selection is purely a matter of user preference.

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General Operation

TIME & DATE

APPLICATION ICON

MENU WHEEL

MESSAGES BAR

STATUS BAR

MORE APPLICATIONS

ALERT VOLUME / TRANSMIT STATUS INDICATORS
010148-O

Figure 5. Home Screen - Menu Wheel Display Refer to the appropriate A009 communicator user's guide listed in the "Related Publications" section toward the end of this manual for detailed information about use of the product.

Alert Modes
The A009 communicator provides the following alert options: · Volume Adjust · Alert Selection · Vibrator Alert · Silent Alert



Pressing a key will automatically end the alert.

Volume Adjust
Audible alerts can be increased or decreased to announce received messages or incoming calls. The user can select either Loud or Soft.

Alert Selection
A variety of standard, pleasing, and chirp alerts can be selected.

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A009

Vibrator Alert
When the vibrate option is set, audible alerts are disabled and the communicator vibrates to announce incoming calls and messages.

Silent Alert
When the silent option is set, audible and vibrator alerts are disabled and the LED flashes when the communicator receives a message or phone call.

Battery Function

E

There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer's instructions.

Battery Gauge
The A009 communicator displays a battery gauge icon in the home screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low Battery. If the battery charge level is low, the battery gauge is displayed on the status bar of all screens. When the low battery state is entered, the communicator sounds an alert and displays a pop-up message telling the user to replace or recharge the battery.



When the A009 communicator is connected to the charging device, a plug icon is displayed instead of the battery gauge icon.

Battery Removal
Removing the battery causes the device to immediately shut down and any pending work (for example, partially entered phone book entries or outgoing messages) is lost.


Operation

To ensure proper memory retention, turn OFF the communicator before removing the battery. Immediately replace the old battery with a fresh battery.

If the battery is removed while receiving a message, the message will be lost.

For detailed operating instructions, refer to the appropriate A009 communicator user's guide listed in the "Related Publications" section toward the end of this manual.

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Tools and Test Equipment

Tools and Test Equipment
The following tables list the tools and test equipment used on the A009 communicator. Use either the listed items or equivalents. Table 4. Product-Specific Test Equipment and Tools
Motorola Model Number DNP15986 Equipment Type Popple Dome Array Alignment Fixture1 Application Align popple dome array with controller board

1. To order, contact Motorola Aftermarket and Accessories Division at (847)538-8000.

Table 5. General Test Equipment and Tools
Motorola Model Number SPN4604 6662894B35 RSX4043-A Equipment Type Rapid Charger1 Radial UMP Connector Extraction Tool 1 Torque Driver1 Torque Driver Bit T-8 Plus, Apex 440-6IP Torx Plus or equivalent1 6680388B67 6680388B01 HP34401A Disassembly tool, plastic with flat and pointed ends1 Delrin Tweezers1 Digital Multimeter2 Application Used to charge battery and power device Used to disconnect the coaxial cable from the transceiver circuit board Used to remove and replace screws Used with torque driver Used during assembly/disassembly of device Used during assembly/disassembly Used to troubleshoot device

1. To order, contact Motorola Aftermarket and Accessories Division at (847)538-8000. 2. Not available from Motorola. To order, contact Hewlett Packard at 1-800-452-4844.

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Disassembly

A009

Disassembly
Removing the Battery
1. 2. Ensure the communicator is turned off. With the communicator flip side down, press the battery door latch in the direction of the arrow and lift the door to remove (see Figure 6A and 6B).

A B
PUSH TO UNLATCH

BATTERY

C
000960-O

Figure 6. Removing and Replacing the Battery 3. Lift the battery from the battery compartment as sown in Figure 6C.

Replacing the Battery
Reverse the battery removal process as follows: 1. Orient the battery with the contacts facing down, ensuring that the contacts on the battery are aligned with the contacts in the battery compartment. (see Figure 6C). There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer's instructions.

E

Level III Service Manual

Disassembly

2. 3. 4.

Slide the battery into the battery compartment and press the battery in place. Align the battery door with the opening on the back housing. Press down on the latch end of the battery door to close (see Figure 6B).

Removing and Replacing the Antenna
1. 2. Unscrew the antenna by rotating it counterclockwise. After the threads are completely disengaged, pull the antenna straight out of the flip housing assembly (see Figure 7).

000914-A

Figure 7. Removing the Antenna 3. To replace the antenna, insert the threaded end into the flip housing assembly and carefully rotate it clockwise by hand until tight.

G

Ensure the antenna threads are properly engaged before tightening to prevent damage to the antenna or flip housing assembly.

Removing the SIM Card
1. 2. 3. Remove the battery door and battery as described in the procedures. Slide the SIM card door in the direction of the arrow to unlatch (see Figure 8A). Rotate the SIM card door to the open position (see Figure 8B).

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Disassembly

A009

4.

Lift the SIM card straight out of the SIM socket as shown in Figure 8C.

A
BATTERY COMPARTMENT

SIM CARD DOOR

B

SLIDE TO LATCH

SLIDE TO UNLATCH

SIM CARD

C

000917-O

Figure 8. Removing and Replacing the SIM Card

Replacing the SIM Card
Reverse the SIM card removal process as follows: 1. Carefully place the SIM card into the SIM socket. Be sure to observe proper orientation (see Figure 8C). 2. Close the SIM card door and slide in the direction of the arrow to latch and lock the SIM in place (see Figure 8A). 3. Replace the battery and battery door as described in the procedures.

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Disassembly

Removing the Back Housing
1. 2. Remove the battery door, battery, and SIM card as described in the procedures. Using a Torx driver with a T-8 bit, remove the four screws from the bottom housing (see Figure 9A).

A

B

000961-A

Figure 9. Removing the Back Housing 3. With the screws removed, lift the back housing straight up to remove (see Figure 9B).

Replacing the Back Housing
1. 2. 3. 4. Align the back housing with the front housing (see Figure 9B). Press the back and front housings together. Replace the screws and tighten to 3.6 in-lbs +/- .2 in-lbs. Replace the SIM card, battery, and battery door as described in the procedures.

G
6881037B20

Do not over-tighten screws. Tighten screws to 3.6 in-lbs +/- .2 in-lbs.

23

Disassembly

A009

Removing the Transceiver Board

G G

This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and possible component damage.

1.

Remove the battery door, battery, SIM card, and back housing as described in the procedures.

When removing or replacing the transceiver board, take care not to damage the coaxial cable connected to the flip assembly.

2.

While holding the controller board immobile, carefully pull the transceiver board straight away from the controller board to separate (see Figure 10A).
TRANSCEIVER BOARD

A

B

KEEP TOOL PARALLEL TO PCB PCB INTERCONNECT

C
COAXIAL CABLE LOCKING SPRING

SMT COAX CONNECTOR COAX CONNECTOR EXTRACTION TOOL
000910-A

Figure 10. Removing the Transceiver Board

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Level III Service Manual

Disassembly

3.

Using the coax connector extraction tool, disconnect the coaxial cable from the surface mount (SMT) coax connector on the transceiver board (see Figures 10B and 10C).

Removing and Replacing the Board-to-Board Spacer
1. Insert the blunt end of the disassembly tool between the board-to-board spacer and the shields on the controller board and carefully slide the disassembly tool forward.

000957-O

Figure 11. Removing and Replacing the Board-to-Board Spacer 2. 3. Lift the spacer to remove as shown in Figure 11. To replace the spacer, ensure that it is properly aligned with the shields and battery contacts on the controller board, then gently press into place.

Replacing the Transceiver Board
1. Connect the coaxial cable to the coax connector on the transceiver board (see Figure 10C). Ensure the plug snaps into the receptacle, indicating it is locked in place. Visually align the PCB interconnect connector on the transceiver board to the mating connector on the controller board, then press the two boards firmly together until the connector is fully seated and the boards are parallel with each other.

2.

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Disassembly

A009

Removing the Controller Board

G G

This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and possible component damage.

1. 2.

Remove the battery door, battery, SIM card, back housing, transceiver board, and board to board spacer as described in the procedures. Using the blunt end of the disassembly tool, lift the zero insertion force (ZIF) connector latch (see Figure 12).

Do not use the base housing or controller board as a fulcrum point to pry the ZIF connector latch open or while disengaging the flex from the ZIF connector.

3.

Carefully insert the pointed end of the disassembly tool between the flex and the controller board and gently remove the flex from the ZIF connector (see Figure 12).

CONTROLLER PCB

ZIF CONNECTOR

DISASSEMBLY TOOL

ZIF CONNECTOR LATCH

A

B

FLEX DISASSEMBLY TOOL
001064-O

Figure 12. Disconnecting the Flex

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Level III Service Manual

Disassembly

4.

Insert the blunt end of the disassembly tool between the controller board and the front housing and carefully lift the controller board from the front housing assembly (see Figure 13).

CONTROLLER BOARD

KEYPAD EL

FRONT HOUSING
000912-O

Figure 13. Removing the Controller Board

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Disassembly

A009

Replacing the Controller Board
CONTROLLER BOARD

VOLUME / SMART BUTTON
001152-O

Figure 14. Replacing the Controller Board 1. 2. 3. 4. Insert the controller board at an angle into the front housing, taking care to position the edge of the board under the volume / smart button. (see Figure 14). Carefully insert the flex into the ZIF connector. Ensure the flex is properly seated in the ZIF connector. Close the ZIF connector latch (see Figure 12). Replace the board to board spacer, transceiver board, back housing, SIM card, battery, and battery door as described in the procedures.

Removing the Volume / Smart Buttons
1. Remove the battery door, battery, SIM card, back housing, transceiver board, board to board spacer, and controller board as described in the procedures.



The volume button and smart button are connected together by a molded web to form a single part . 2. Insert the blunt end of the disassembly tool between the volume button and the front housing and carefully pull the volume button away from the front housing (see Figure 15A).

G
28

Use care when removing the volume/smart buttons to prevent damage to the buttons.

6881037B20

Level III Service Manual

Disassembly

3.

Carefully lift the rubber volume / smart button from the front housing as shown in Figure 15B.

SMART BUTTON WEB

A

VOLUME BUTTON

B

001011-O

Figure 15. Removing and Replacing the Volume/Smart Buttons

Replacing the Volume / Smart Buttons
Reverse the volume / smart button removal process as follows: 1. Align the smart button with the recessed area on the front housing (see Figure 15B). 2. Carefully insert the rubber connector (between the volume buttons and smart button) into the recessed area surrounding the screw post on the front housing.



The disassembly tool may be required to ensure that the rubber connector is fully seated in the recessed area surrounding the screw post. 3. 4. Insert the volume button into the opening on the face of the front housing. Replace the controller board, board to board spacer, transceiver board, back housing, SIM card, battery, and battery door as described in the procedures.

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Disassembly

A009

Removing the Keypad Electro-Luminescent (EL) Panel and Keypad

G

This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and possible component damage.

1.

2.

Remove the battery door, battery, SIM card, back housing, transceiver board, board to board spacer, controller board, and volume / smart button as described in the procedures. Insert the blunt end of the disassembly tool between the keypad EL panel and the keypad and lift the keypad EL panel to remove (see Figure 16).

KEYPAD EL

KEYPAD

FRONT HOUSING
000915-O

Figure 16. Removing the Keypad EL

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Disassembly

3.

Insert the blunt end of the disassembly tool between the keypad and the front housing and lift the keypad from the front housing (see Figure 17).

KEYPAD

FRONT HOUSING
000913-O

Figure 17. Removing the Keypad

Replacing the Keypad and Keypad EL Panel
1. 2. Ensuring the keypad alignment holes are properly aligned with the pins molded into the front housing, insert the keypad into the front housing. Ensuring the keypad EL panel alignment holes are properly aligned with the pins molded into the front housing, insert the keypad EL panel behind the keypad with the blue side facing out. Replace the volume / smart button, controller board, board to board spacer, transceiver board, back housing, SIM card, battery, and battery door as described in the procedures.

3.

Removing the Popple Dome Array

G

This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and possible component damage.

1. 2.

Remove the battery door, battery, SIM card, transceiver board, board to board spacer, and controller board as described in the procedures. Turn the controller board over to expose the popple dome array.

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Disassembly

A009

3.

Using a non-metallic tool, like the flat end of the disassembly tool, separate the bottom left corner of the popple dome array from the controller board and carefully peel the array from the controller board (see Figure 18).

001009-O

Figure 18. Removing the Popple Dome Array

Replacing the Popple Dome Array
1. 2. Carefully remove the protective film from the adhesive backing on the replacement popple dome array. Ensuring the alignment holes on the array are properly aligned with the alignment and compression pins on the alignment fixture, place the array adhesive side up on the alignment fixture (see Figure 19).

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Disassembly

CONTROLLER BOARD POPPLE DOME ARRAY ADHESIVE SIDE UP

POPPLE DOME ALIGNMENT FIXTURE

COMPRESSION PINS ALIGNMENT PINS
000997-O

Figure 19. Replacing the Popple Dome Array 3. Ensuring the alignment holes on the controller board are properly aligned with the alignment pins on the alignment fixture, place the controller board on the alignment fixture.



Use care not to touch the adhesive side of the new array when placing the controller board on the alignment fixture. The controller board will rest on top of the compression pins until downward pressure is applied. 4. 5. 6. Using even pressure across the surface of the controller board, press down on the controller board to ensure that the array adheres to the controller board. Lift the controller board straight up from the alignment fixture and turn it over. Visually inspect the new popple dome array to ensure that proper adhesion has been achieved.



If the popple dome array is not in complete contact with the controller board, apply gentle pressure across the surface of the array until the entire adhesive surface adheres to the controller board.

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SIM Card and Identification

A009

SIM Card and Identification
Live SIM Card
A SIM card is required to access the existing local GSM/DCS/PCS network, or remote networks when traveling (if a roaming agreement has been made with the provider). The SIM card contains: · All the data necessary to access GSM services · The ability to store user information such as phone numbers. · All information required by the network provider to provide access to the network.

Personality Transfer



Contact your local technical support engineer for information about equipment and equipment setup for flashing and flexing. A transfer of codeplug information is required when the controller board is replaced. This information includes the unit's APC, serial number, and model number. Codeplug information can be transferred by using the appropriate communicator programming software (CPS). A transfer of flexing information is required when the transceiver board is replaced. This information includes personal contacts and model options. Flexing can be accomplished by using MotoSeem software and an electronic man-machine interface (EMMI) box.

Creating a Master SIM Card
A master SIM card can be created using a SIM card reader/writer and the following procedure. 1. Insert the card to be copied into the reader. 2. Read the card. 3. Insert the card to be used as the master into the writer. 4. Copy and verify the master card.

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SIM Card and Identification

Identification
Each Motorola GSM device is labeled with a variety of identifying numbers. The following information describes the current identifying labels.

Picasso Tracking Label
The number recorded on the Picasso label, when used with the mechanical serial number (MSN), allows precise identification of the device's origin. By tracking field failures back to the site, shift, and line of manufacture, failure trends can be quickly diagnosed and corrected at the source.

ARTWORK TO BE PLACED WHEN AVAILABLE
D5056
A

SU

+#

92 G 17

8 36 00 56 D 50 50 60

00368s Mm

IN MA DE AN D IR EL

PICASSO TRACKING LABEL ASSEMBLY VERSION (MODE)

S U G 4039 A

D505600368
D 505600368 6050

+#

Mms

MADE IN IRELAND

SERIAL NUMBER (FACTORY)
001008-O

Figure 20. Picasso Tracking Label

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SIM Card and Identification

A009

Mechanical Serial Number (MSN)
The MSN is an individual unit identity number and remains with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola's service center database. The MSN is divided into 4 sections (see Figure 21).

MSN 10 Digits 3 Digits APC 1 Digit DC 2 Digits DC 4 Digits SNR

Account Product Code i.e. StarTACTM 130

Distribution Center i.e. Easter Inch

Date Code: Year and Month of Shipment

Unit's individual serial number
000807-O

Figure 21. MSN Label

International Mobile Electronic Identity (IMEI)
The IMEI number is an individual number unique to the printed circuit board (PCB) and is stored within the unit's memory. Figure 22 provides a description of the sections of this number.

IMEI 16 Digits 6 Digits TAC 2 Digits FAC 6 Digits SNR 2 Digits IU

Type Approval Code

Distribution Center factory code

Individual PCB Serial Number

Internal Use - spare digits
000808-O

Figure 22. IMEI Label Other label number configurations present are: · TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF number. (i.e. A009). · PACKAGE NUMBER: Identifies the equipment type, the mode and language in which the product is shipped.

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Troubleshooting

Troubleshooting
Console Mode (Manual) Test
The Motorola A009 communicator is equipped with a manual test mode capability (console mode test). This capability allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the console mode test: 1. From the desktop, enter the key sequence . 2. A diagnostic menu will be displayed after several seconds. 3. Choose menu item 1 to test controller functions. 4. Choose menu item 2 to test transceiver functions. 5. Choose menu item 3 to exit to the desktop. Tables 6 and 7 list available transceiver and controller test commands.

Console Mode (Manual) Test Commands
Table 6. Transceiver Test Commands
Test Command Enter key sequence 01 07 08 09 10 15xx 16 19 20 36 or 36x 37 38 39 43x 47xx 51 52 57 58 58xxxxxx 59 59xxx 60 Enter console mode test Exit transceiver tests Mute receive (RX) audio path Unmute RX audio path Mute transmit (TX) audio path Unmute TX audio path Generate tone Mute tone generator Display software version number of Call Processor Display software version number of Modem Initiate acoustic loopback Stop test Activate SIM Deactivate SIM Change audio path Set audio volume Enable sidetone Disable sidetone Initialize non-volatile memory Display security code Modify security code Display lock code Modify lock code Display IMEI Test Function/Name

*Note: To access these options, you must first type the primary access code.

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Troubleshooting

A009

Table 6. Transceiver Test Commands (Continued)
Test Command 993 98xx 20 21 22 23 15xx 90 91 36x 0 or Omitted 1 2 Display all display pixels Change GSM mode (primary access code) GSM 1800 (DCS)* GSM 900* GSM 1900 (PCS)* Dual Band 900/1800* Change Alert Mode (primary access code) Change to Vibrator Mode* Change to Ringer Mode* Change Data Rate (primary access code) Full Rate* Enhanced Full Rate* Half Rate* Test Function/Name

*Note: To access these options, you must first type the primary access code.

Table 7. Controller Test Commands
Test Command Enter key sequence <1> <2> <3> <4> <5> <6> <7> <8> <9> Enter console mode test Exit controller tests Stop current test Next page Color bar Advanced color bars Gray scale Horizontal zebra Vertical zebra LCD ON LCD OFF Vibrator ON Backlight ON (normal) Backlight ON (phone) High frequency alert Low frequency alert Photo sensor Photo sensor & backlight Lid Quick keypad Full keypad test Combined test Processor stop IR Test Function/Name

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Table 7. Controller Test Commands (Continued)
Test Command

Read/write port Disable DB_CLK0 Accessory connector Test Function/Name

Troubleshooting Chart
Table 8. A009 Troubleshooting and Repair Chart
SYMPTOM 1. Personal communicator will not turn on or stay on. PROBABLE CAUSE a.)Battery pack either discharged or defective. VERIFICATION AND REMEDY Measure battery. If the battery voltage is < 3.2V dc, recharge the battery using the appropriate charger. If the battery will not recharge, replace the battery. b.)Battery connectors open or misaligned. Visually inspect the contacts on both the battery and the controller board assembly. Realign and, if necessary, either replace the battery or refer to a Level 3 or Level 4 qualified service organization for the battery connector replacement. Remove the controller board assembly. Substitute a known good assembly and temporarily reassemble the unit. Insert a battery and depress the PWR button; if unit turns on and stays on, disconnect the battery. Proceed to d. d.)Popple dome array defective. Remove and replace the popple dome array on the customer's controller board assembly. Reassemble unit with customer's controller board (new popple dome array). insert a battery and depress the PWR button; if unit turns on and stays on, disconnect the battery and reassemble the telephone with customer's controller board (new popple dome array). If the fault has not been cleared, proceed to e. e.)Controller board assembly defective. Reassemble the telephone with a new controller board assembly.

c.)Controller board assembly or popple dome array defective.

f.) Flip housing assembly defective. Disassemble unit and temporarily reassemble with a new flip housing assembly. Insert a battery and depress PWR button. Ensure unit stays on. If fault has been cleared, reassemble unit with the new flip housing assembly. If the fault has not been cleared, refer service to a Level 3 or Level 4 qualified service organization. 2. Personal communicator exhibits a.)Antenna defective. poor reception and/or erratic operation (such as calls frequently dropping, weak and/or distorted audio, etc.). b.)Transceiver board assembly defective. Replace antenna as described in "Removing and Replacing the Antenna" on page 21.

Remove the transceiver board assembly. Substitute a known good assembly and temporarily reassemble the unit. If the fault has been cleared, reassemble the unit with the new transceiver board assembly. If the fault has not been cleared, refer service to a Level 3 or Level 4 qualified service organization.

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Troubleshooting

A009

Table 8. A009 Troubleshooting and Repair Chart (Continued)
SYMPTOM 3. Erratic, partial, or no display. PROBABLE CAUSE VERIFICATION AND REMEDY a.)Mating connections to or from Remove back housing from unit, check general flip housing assembly defective. condition of flex. If the flex is good, check that the ZIF connector is fully pressed down and that the flex collars are flush with the plastic of the connector. Check ZIF to controller board assembly connections. If faulty connector, replace the controller board assembly. b.)Flip housing assembly defective. Disassemble unit and temporarily reassemble with a known good flip housing assembly. If the fault is cleared, rebuild with new flip housing assembly. c.)Controller board assembly defective. Remove the controller board assembly. Substitute a known good assembly and temporarily reassemble the unit. If the fault has been cleared, reassemble the unit with the new controller board assembly. If the fault has not been cleared, refer service to a Level 3 or Level 4 qualified service organization. 4. Incoming call alert transducer a.)Controller board assembly audio distorted or volume is too defective. low. Remove the controller board assembly. Substitute a known good assembly and temporarily reassemble the unit. If the fault has been cleared, reassemble the unit with the new controller board assembly. If the fault has not been cleared, refer service to a Level 3 or Level 4 qualified service organization. 5. Transmit audio is weak (usually indicated by called parties complaining of difficulty in hearing voice from personal communicator). a.)Headset defective Replace headset and place a call to verify transmit audio quality.

b.)Transceiver board assembly defective.

Remove the transceiver board assembly. Substitute a known good assembly and temporarily reassemble the unit. If the fault has been cleared, reassemble the unit with the new transceiver board assembly. If the fault has not been cleared, refer service to a Level 3 or Level 4 qualified service organization.

Programming: Software Upgrade and Flexing
Communicator programming software (CPS) is used to program unit options and, with an EMMI2D box, to program call processor applications. Contact your local technical support engineer for information about equipment and procedures for flashing and flexing.



An EMMI2D box is required for flashing.

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Part Number Charts

Part Number Charts
The following charts are provided as a reference for the parts associated with A009 Personal Interactive Communicators.

Related Publications
A009 Level 3 Service Manual UK English Accompli 009 User's Guide UK English Accompli 009 Quick Start Guide 6881037B25 6881037B45 6881037B50

6881037B20

41

Part Number Charts

A009

Exploded View Diagram

11

1

12

13 2

3 4 5 14

6

7 8

15

9 16

17

10
001065-O

Figure 23. Exploded View Diagram

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Part Number Charts

Exploded View Parts List

Table 9. Exploded View Parts List
Item Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Notes: Motorola Part Number See Table 10 7586283K01 or 7586475K01 3986305K01 or 3986477K01 1586481K01 1586405K01 4386372K01 15896406K01 See Table 10 See Note 1 See Table 11 8586338K01 3886281K01 6562890F01 or 6586476K01 See Table 10 1586402K01 See Table 11 0362035B07 Assembly, Flip Housing Keypad, English or Keypad, French Contact, Popple Dome Array, English or Contact, Popple Dome Array, French Cover, Secondary Accessory Connector Cover, Power Jack Spacer, Board-to-Board Cover, Audio Jack Housing, Rear SIM Card Assembly, Battery Cover Antenna Button, Volume/Smart Key EL Panel, Keypad, English or EL Panel, Keypad, French Board Set, Transceiver/Controller Cover, Primary Accessory Connector Battery Screw, Thread Forming (4) Description

1.Not available as spares for EMEA Service Centers.

E

There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer's instructions.

6881037B20

43

Part Number Charts

A009

Housing-dependent Part Numbers
Table 10. Housing-dependent Part Numbers
Housing-dependent Part Numbers Part Description Flip Housing Assembly, US English Flip Housing Assembly, UK English Flip Housing Assembly, French Flip Housing Assembly, German Rear Housing Replacement Board Set, A009, GSM Tri-Band, UK English, US English, French, European Spanish, German, Italian, Hungarian1 Notes: 1. Not available as spares for EMEA Service Centers. Radar Blue SHN7696 SHN7885 SHN7698 SHN7697 1586284K01 SUG2109 Accompli Silver SHN7700 SHN7887 SHN7699 SHN7701 1586284K02 SUG2110

Accessories
Table 11. Accessories
Part Description Battery, 700 mAh, Li Ion Battery Cover Radar Blue Accompli Silver Desktop Holder Charger Euro Plug Plug Headset Holster Part Number SNN5600 SHN7896 SHN7894 SPN4886 SPN4872 SYN7456 SYN7455 SYN8419 SYN8806

44

6881037B20

Level III Service Manual

C22 6881037B20 Index

Index

Index
A
accessories part numbers 44 antenna defective symptoms 39

FCC rules 1 features 7

G
general operation 10 alert modes 17 controls and indicators 10 display 12 user interface home screen 16

B
battery defective symptoms 39 gauge 18 removal 18

H
Headset defective symptom 40 home screen desktop display 16 menu wheel display 17

C
call alert transducer defective symptoms 40 Canadian Interference-Causing Equipment regulations 1 changes product 1 copyrights computer software 2

I
icons and indicators 12 identification product 1 identification, unit 35 IMEI 36 mechanical serial number 36 MSN 36 Picasso tracking label 35 IMEI label 36 infrared port description 9

D
disassembly 20 antenna removal 21 back housing removal 23 battery removal 20 board-to-board spacer removal 25 controller board removal 26 keypad EL and keypad removal 30 popple dome array removal 31 SIM card removal 21 transceiver board removal 24 volume/smart buttons removal 28 display (LCD) defective symptoms 40

K
keyboard description 8

L
LCD defective symptoms 40 liquid crystal display (LCD) defective symptoms 40

E
exploded view 42

M F
failure policy 3 6881037B20 manual conventions 3 MSN label 36

Index-1

Index

A009

N
names product 1

P
part numbers accessories 44 flip assembly 44 parts exploded view 42 exploded view parts list 43 product changes 1 identification 1 names 1 product overview 7 publications related 42

support customer 4 product 3 symptoms call alert distorted or low volume 40 erratic, partial, or no display 40 poor reception or erratic operation 39 transmit audio weak 40 unit doesn't turn on or stay on 39

T
test commands 37 test equipment general 19 special 19 transfer personality 34 troubleshooting 37 chart 39 console mode (manual) test 37 controller test commands 38 transceiver test commands 37

R
regulatory agency compliance 1 related publications 41 replacement parts ordering 4 revisions service manual 3

U
Unstructured Supplementary Services Data (USSD) description 9

S
serial number mechanical 36 service manual about 2 conventions 3 revisions 3 scope 2 service policy 3 customer support 4 out of box failure 3 product support 3 replacement parts 4 SIM toolkit description 9 specifications 5 Subscriber Identity Module (SIM) live SIM card 34 master card 34 personality transfer 34 Subscriber Identity Module (SIM) card 34

W
warranty service 3 Wireless Application Protocol (WAP) description 8

Index-2

6881037B20

A009 - RF SCHEMATICS
A B C D E
RX275

F

G

H

I

J

K

L

M

N

1

RX275_GSM RX275_GSM TX275 *GSM_SEL RVCO_275 *DCS_SEL SF_OUT GP04

Q1101

Q1100
*DCS_SEL *PCS_SEL

Q1102

942,5MHz

FL401

TX_GSM

TX_DCS

RVCO_DCS

RVCO_PCS RVCO_275

942,5MHz

FL400

Q450 Q400

2

400MHz

FL457

Q480

-10V FILTERED_-10V FILTERED_-5V

-5V

3
RVCO_PCS

RX275_DPCS RX275_DPCS

1960MHz

FL2400

1897MHz

FL1401 Q450

RF_V1

MAGIC_13MHz

U400 Q1400

4
CLK_SELECT

1842,8MHz

FL1400

RVCO_DCS RF_V1 MQSPI_CLK1 MQSPI_CS1

B+

Q201
BDX DX1

TX_KEY

V1_SW BCLKX

Q202

RF_V2

CR248

5
MAIN VCO SIGNAL PATH TUNING VOLTAGES 13 MHz REFERENCE CLOCK DATA BUS ADDRESS BUS REFERENCE SIGNALS

RVCO_275 Vref

RX_ACQ BDR BFSR

J906

BCLKR GP05 GP04

U200 MAGIC DM Q203
RF_V2

DM_CS

RX SIGNAL PATH TX SIGNAL PATH

26MHz

Y200

Q252

RF_V1

6
RX275_DCS RX275_GSM_PCS RVCO_275

CR249
V1_SW

SF_OUT

TEXT

V1_FILT V1_FILT

RF_V2

U150
TX_EN RVCO_DCS

Q360 U250
1325-1590MHz
RF_V1

U360

TX_EN DM_CS

7
FILTERED_-5V

Q361 Q361

U151

RX_EN RVCO_PCS *GSM_SEL

RF_V1 *DCS_SEL

*PCS_SEL RF_V2

RF_V2 *GSM_SEL RX_EN

Q100 Q112
RX275

Q110

RX275_GSM RX275_DCS

8
SW_RF TX275 B+ STBY_DL

Q910
*DCS_SEL

Q2101
TX_GSM SF_OUT

RX275_GSM_PCS

CR303 CR302
TX_DCS TX_DCS TX275_DPCS

9

CR305 U300 CR300 Q331 CR330 U350

TX_DCS

880-1910MHz

*GSM_SEL

Q2102

RX275_DPCS

Q330

TX275_GSM

CR304

RF_V2 TX275

SF_OUT

*GSM_SEL

TX275_GSM

10
B+

TX_GSM

Q121 CR301
PA_B+ TX275 TX275 TX_EN

Q2120

TX275_DPCS

Q372 Q373 U390
SAT_DETECT DET_SW TX_KEY_OUT TX275

Q120

Q120

Q121

Q380
TX_GSM PA_B+

11

DM_CS

Q381

CR306
TX275

Q370

Q372 U391 Q371
FILTERED_-5V DM_CS

PA_B+

Q370 Q371

A009 - AL SCHEMATICS
A B
V2

C

D

E

F

G

H
TMS TDO TRST*

I
VCC_MEMIF

J
VCCA VDDS

K
-5V VDD

L
V1 -10V

M

N

1
TESTPOINTS
TP838 R_W

Q600

DB_~RTS (from P900)

EMU1 TDI

TCK V2 EMU0

U903

U904

WC_URXD1 (from P900)

WC_UTXD1 (to P900)

SIM_RX (from U900)

R_W

CE1 CE0

CE3

SVEN0

TP824 TP822 TP825 TP826 TP828 TP831

CE0 (FLASH_CS) CE1 (FLASH_OE) CE2 (RAM_LB) CE3 (RAM_UB) VCLK VDR VDX VFSRX MQSPI_CLK2 DR2 DX2 MQSPI_CS0 SIMPD0 SIMPD0 RS232_TX (WAS SCI_TX) RS232_RX (WAS SCI_RX) MUX_UTXD (to U900) SIM_TX DB_UTXD (from P900) DB_URXD

TRST*

EMU1 TCK

EMU0

CLK0

RST0

TMS

TDO

TDI

CE4

CE5

RESET

2

TP830 TP829 TP834 TP835 TP836 TP832

VRVA_INT

DIG_AUD (3:0) DP_EN_L VDDS BCLKX BCLKR BDX BFSR BDR CLK_SELECT BOOM_EN B+

CE2

INT_CS

A20 ADDRESS(21:0) A0 V2 V2 SR_VCC

VDD

U907
DB_~CTS
(from P900)

STBY_DL

(to P900) WC_~RTS1

(from P900) WC_~CTS1

3
BATT_FDBK

VREF

U