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K Service Source
StyleWriter 1500
K Service Source
Basics
StyleWriter 1500
Basics
Introduction - 1
Introduction
The StyleWriter 1500 is a high-resolution ink-jet printer. There are some differences between the StyleWriter 1500 and the StyleWriter 1200.
Basics
Introduction - 2
Hardware Differences
· The sheet feeder has changed to be compatible with the new paper feeding scheme that the vendor has implemented across the product line. · The plastic cover of the controller and feed rollers has been changed to match the paper feeder. · There is no Error LED on the 1500 · No paper output tray · No internal power supply, external power adapter
Basics
Introduction - 3
Software Differences
· Two additional print modes have been added to the StyleWriter 1500: Fine and Smooth. Fine mode uses 360 dpi resolution and Smooth uses a 720 dpi horizontal by 360 dpi vertical resolution.
Basics
Introduction - 4
Color Capability
Two ink cartridges are available for the Color StyleWriter 1500. There is a black-only ink cartridge and a three-color (Cyan, Magneta, and Yellow) that produces a composite black as well as color. The black-only ink cartridge is the same for both the StyleWriter 1200 and 1500.
Basics
Online Key
Test Page - 5
Test Page
Turn on the printer and hold down the online key for at least 6 seconds or until the test page prints.
Basics
Test Page - 6 The test pages show the ROM revision and a test pattern. There are two different test pages; one for the threecolor ink cartridge, and one for the black-only ink cartridge. The black-only test page is shown here. Use the test pattern to determine if the ink jets are functioning properly. If lines at the bottom of the page appear broken, proceed to the "Printing" topic in the Troubleshooting chapter.
Basics
Test Page - 7
Demo Test Page Units
The Color StyleWriter 1500 demo unit logic board ROM contains a unique demo page. A limited quantity are being sold for use by Apple resellers. Note: The demo test page printer may be serviced the same as a regular 1500, however, if the logic board is replaced it will lose the demo page capability. If that feature is needed, the unit should be RMAed to Finish Goods.
K Service Source
Specifications
StyleWriter 1500
Specifications
Characteristics - 1
Characteristics
Print Methods Print Head Print Head Life
Serial bubble jet inkondemand 1 by 64 nozzles Approximately 500 pages (normal mode)
Specifications
Graphics - 2
Graphics
Resolution
Best: 720 x 360 dpi (best mode, black and white, edge smoothing) 360 x 360 dpi (grayscale and color) Normal: 360 x 360 dpi Draft: 180 x 180 dpi
Specifications
Paper Handling - 3
Paper Handling
Paper
Size: LTR, LGL, A4, Executive Weight: 1624 lb. Capacity: 100 sheets (A4, LTR) Size: Number 6 or 10 Capacity: 10 envelopes Coated transparencies, or most inkjet transparencies
Envelopes
Transparencies
Specifications
Ink Cartridges - 4
Ink Cartridges
Type Ink Color
Ink cartridge Black-Only Three-Color: Cyan, Magenta, Yellow Approximately 500 pages (black-only)
Life
Specifications
Environmental - 5
Environmental
Acoustic Noise Level Temperature Humidity
Approximately 40 dB (reference level) 5986°F (1530°C) 1080% (no condensation)
Specifications
Electrical - 6
Electrical
Power Source
U.S./Japan: 102-132 VAC, 60 Hz UK/Australia: 204-264 VAC, 50 Hz Europe: 196-253 VAC, 50 Hz Japan: 85-110 VAC, 50,60 Hz 30 W maximum
Power Consumption
Specifications
Physical - 7
Physical
Dimensions
Height: 6.9 in. (176 mm) Width: 13.7 in. (348 mm) Depth: 8.5 in. (215 mm) Approximately 5.5 lb. (2.5 kg)
Weight
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Troubleshooting
StyleWriter 1500
Troubleshooting
General/ - 1
General
The Symptom Charts included in this chapter will help you diagnose specific symptoms related to your product. Because cures are listed on the charts in the order of most likely solution, try the first cure first. Verify whether or not the product continues to exhibit the symptom. If the symptom persists, try the next cure. (Note: If you have replaced a module, reinstall the original module before you proceed to the next cure.) If you are not sure what the problem is, or if the Symptom Charts do not resolve the problem, refer to the Flowchart for the product family. For additional assistance, contact Apple Technical Support.
Troubleshooting
General /Initial Startup Sequence - 2
Initial Startup Sequence
1 2 3 4 5 6 7 Plug in printer and press the power button. Logic board is tested (ROM/RAM) Power LED comes on Carriage motor initialization (ink cartridge will move). Motor starts and carriage assembly moves to home position (slightly to the left of the purge unit). Carriage motor detection. · Home position detected. · Maintenance cleaning performed. Paper feed motor initialization. · Paper feed motor runs. · Pickup roller and paper lifting plate set to their initial positions. Ink cartridge check. Printer is ready.
8 9
Troubleshooting
Symptom Charts /Preliminary Checks - 3
Symptom Charts
Preliminary Checks
Computer cannot find printer 1 2 3 4 5 Print out a test page to confirm that the printer is operational. Verify that StyleWriter 1500 driver is installed in system Extension folder. Verify that serial cable is connected. Verify continuity of serial cable and replace if necessary. Replace logic board.
Troubleshooting No status light or movement 1 2
Symptom Charts /Preliminary Checks - 4 Verify that printer is turned on and plugged in correctly. Check voltage of power adapter.
3 4
If the voltage is not 11.5 to 15.5 V replace the power adapter. If the voltage is within the specified range, replace the logic board. Note: When connected to Macintosh and this error occurs, a message will appear stating "A hardware error has occurred. Please check for any obstructions by the Color StyleWriter 1500 ink cartridges. Press the Cancel button and try printing again. If the error persists, see your manual."
Troubleshooting
Symptom Charts /Carrier Movement - 5
Carrier Movement
Carrier motor does not move or is obstructed 1 2 3 4 5 6 7 8 Check carriage assembly for obstructions. Check for paper jam. Check carriage belt for wear, deterioration or dislocation. Check to see if carriage guide frame is deformed. Check carriage shaft for bends or scratches. Move carriage by hand to check that it moves smoothly, without noise. Replace carrier assembly. Check carriage motorresistance with ohm meter. Check connector CNCR on the logic board. CNCR(pins) 1-2 3-4 Resistance
7 ohms 7 ohms
Troubleshooting 9
Symptom Charts /Carrier Movement - 6 If resistance is not approximately 7 ohms replace carriage motor. If that doesn't solve the problem, replace logic board.
Troubleshooting Home position error 1 2 3 4 5 6 7 8
Symptom Charts /Carrier Movement - 7 Check carriage assembly for obstructions. Check for paper jam. Check carriage belt for wear, deterioration or dislocation. Check to see if carriage guide frame is deformed. Check carriage shaft for bends or scratches. Move carriage by hand to check that it moves smoothly, without noise. Replace carriage assembly. Check carriage motor resistance with ohm meter. Check connector CNCR on the logic board. CNCR(pins) 1-2 3-4 Resistance 7 ohms 7 ohms
Troubleshooting 9
Symptom Charts /Carrier Movement - 8 If resistance is not approximately 7 ohms replace carriage motor. If that doesn't solve the problem, replace logic board. 10 After error occurs, turn the power off and observe where the carriage stops. If it stops in the image area, then do a home position voltage check. If the carriage stops over the purge unit, check the purge unit.
Home position voltage check
1
With printer on, move carriage to home position. Check voltage at connector CNH on the logic board. CNH (pin) 29 Carriage position Center of printer Home position Voltage
4.8 V ± .2
0.15 V ± .15
Troubleshooting 2
Symptom Charts/Carrier Movement - 9 If voltages are not within specified ranges replace home position sensor or carriage ribbon cable. If voltages are within specified ranges, replace logic board.
Troubleshooting Purge unit check 1
Symptom Charts /Carrier Movement - 10 Check sensor arm to see if it moves smoothly or if the sensor arm has any deformation or damage..
Sensor Arm
Troubleshooting 2 3 4 5 6
Symptom Charts /Carrier Movement - 11 Replace logic board Remove the purge unit from the printer and check for any gear deformation or damage. If any gear is damaged, check the paper feed motor for damage to the gear on the motor. Replace purge unit. Replace paper feed motor. Check gears on cut sheet feeder (where the gears engage the purge unit) for any damage or deformation.
Troubleshooting
Symptom Charts/Imaging - 12
Imaging
Ink cartridge missing or not installed correctly 1 Remove and reinstall ink cartridge. Execute test print. 2 Replace ink cartridge. 3 Replace logic board. 4 Replace carriage ribbon cable. Note: The status LED may blink at the end of the initial startup sequence when all other events have occurred correctly. When connected to a Macintosh, a message will appear stating, "The Color StyleWriter 1500 ink cartridge is missing or not installed properly. Insert the cartridge properly, then click Continue." 1 2 3 4 5 Remove and reinstall ink cartridge. Execute test print. Replace ink cartridge. Replace logic board. Replace carriage ribbon cable. Replace purge unit.
No printing or certain colors won't print
Troubleshooting White lines appear 1 2 3 4 5
Symptom Charts/Imaging - 13 Remove and reinstall ink cartridge. Execute test print. Replace ink cartridge. Replace logic board. Replace carriage ribbon cable. Replace purge unit.
Troubleshooting Ink smearing 1 2 3 4
Symptom Charts /Imaging - 14 Check to see if ink has misted on the platen. Use a soft, damp cloth to clean the platen. Check the ink nozzles to see if ink has clumped there. Clean ink nozzle area. Check the purge unit head wiper and head capping area. If paper bits have clumped there, replace the purge unit. Check paper transport parts. If ink has adhered to the parts, paper will be smearing before it reaches the platen. Disassemble the paper transport parts and use a soft, damp cloth to clean. Remove and reinstall ink cartridge. Verify that forms thickness lever is set correctly (up for standard paper and down for envelopes, transparencies, labels, and heavy paper). Replace ink cartridge.
Vertically-oriented printed lines are misaligned
1 2 3
Troubleshooting
Symptom Charts/Paper Feed - 15
Paper Feed
No paper feed 1 2 3 4 5 6 Grinding during paper feed 1 2 3 Make sure paper path is clear of obstructions. Check cut sheet feeder for deterioration or damage on the rubber ring on the pickup roller, separation sheet or gears on the side of the cut sheet feeder. Replace paper pickup roller. Replace cut sheet feeder. Replace paper feed motor. Replace logic board. Make sure paper path is clear of obstructions. Verify that forms thickness lever is set correctly (up for standard paper and down for envelopes, transparencies, labels, and heavy paper). Verify that cut sheet feeder aligns with printer.
Troubleshooting Paper feed difficulties: binding, tearing 1 2 3 4 5 1
Symptom Charts /Paper Feed - 16 Verify that forms thickness lever is set correctly (up for standard paper and down for envelopes, transparencies, labels, and heavy paper). Make sure paper path is clear of obstructions. Verify that paper is inserted properly. Use 1624 lb. cotton bond paper. Verify that cut sheet feeder aligns with printer. When printing envelopes: (a) adjust paper thickness lever; (b) do not run cut sheets and envelopes in same print job; (c) reset paper thickness lever when finished printing envelopes. Use a soft brush to clean the spurs on the front cover. Replace front cover.
Envelope feed problems
Spur tracks appear on paper
1 2
K Service Source
Take Apart
StyleWriter 1500
Take Apart
Paper Support Logic Board Cover
Covers - 1
Covers
No preliminary steps are required before you begin this procedure. Caution: Review the ESD precautions in Bulletins/ Safety. Caution: Do not use excessive force to release a latch or tab. Note: This procedure covers the removal of all the covers on the printer.
Upper Case
Front Access Cover
Rear Cover
Take Apart
Covers - 2
Front Access Cover
1 Note: The front access cover is held in place by two arms that function as hinges. Plastic tabs at the end of the arms fit into knobs on the inside of the upper case. Open the front access cover.
Arm
2
Front Access Cover
Arm
3
Press the end of each arm inward and free the arm tabs from the upper case. Lift off the front access cover.
Take Apart
Covers - 3
Upper Case
Upper Case
Release the right side latch and lift the upper case a short distance. Repeat for the left side latch and remove the case.
Latch
Latch
Take Apart
Covers - 4
Rear Cover
1
Rear Cover
Press out the two latches on the bottom of the printer and press up on the rear cover.
Bottom Latch
Take Apart 2
Top Latch Top Latch
Covers - 5 Release the two latches on the top of the printer. Lift up and remove the rear cover.
3
Rear Cover
Take Apart
Covers - 6
Logic Board Cover
Logic Board Cover Side Latch
1
2
Press in the front latch and release the side latch.
Pull back and remove the cover.
Take Apart
Paper Support
Covers - 7
Paper Support
1 Pull out the paper support until it rests against the stops.
2
3
Push the support forward and disconnect the latches. Slide out the paper support.
Take Apart
Covers - 8
Bottom Cover
1 Disconnect connector CNV from the logic board and remove the DC switch from the bottom cover.
Bottom Cover DC Switch
Take Apart 2 3 4
Covers - 9 Using a screwdriver, push out the front latch. Repeat for other side. Pull up and remove the bottom cover.
Bottom Cover
Front Latch
Take Apart
Covers - 10 Replacement Note: Make sure the bottom cover circular tabs are fit into the proper position in the printer frame.
Circular Tab
Take Apart
Latch
Covers - 11 Replacement Note: Make sure the latch on the upper case engages the on/off button on the logic board.
On/Off Button
Take Apart
Cut Sheet Feeder
Cut Sheet Feeder - 12
Cut Sheet Feeder
Before you begin, remove the covers. Caution: Review the ESD precautions in Bulletins/ Safety. Caution: Do not get the ink on your hands or clothes. Although the ink is water soluble, it contains dyes that will stain.
Take Apart 1
Cut Sheet Feeder - 13 Using a Phillips screwdriver, remove the two screws that secure the cut sheet feeder to the printer.
Cut Sheet Feeder
Screw
Take Apart 2
Latch
Cut Sheet Feeder - 14 Press in the latch and remove the cut sheet feeder.
3
Replacement Note: Make sure the alignment pins on the cut sheet feeder are aligned with the printer frame.
Alignment Pin Alignment Pin
Take Apart
Roller and Spring - 15
Roller and Spring
Roller and Spring
Before you begin, remove the front cover. Caution: Review the ESD precautions in Bulletins/ Safety.
Front Cover
Take Apart 1
Roller Spring
Roller and Spring - 16 Push the roller forward slightly. Carefully lift up and remove the roller and spring.
2
Take Apart
Cut Sheet Feeder Roller - 17
Cut Sheet Feeder Roller
Before you begin, remove the following: · Covers · Cut sheet feeder Caution: Review the ESD precautions in Bulletins/ Safety.
Cut Sheet Feeder Roller
Take Apart
Cut Sheet Feeder Roller - 18 1 Caution: When the roller is removed, the feeder gear is loose. Remove the roller slowly so that the gear will not fly off. Press in the two latches on the cut sheet feeder roller and push out the roller. Remove the gear. Lift up on one end of the roller and remove the other end from the mounting hole.
Gear
2 3
Roller
Take Apart
Line/Notch
Cut Sheet Feeder Roller - 19 Replacement Note: Align the notch on the upper gear with the upper line on the cut sheet feeder. Align the notch on the lower gear with the lower line on the cut sheet feeder.
Line/Notch
Take Apart
Carriage Assembly - 20
Carriage Assembly
Carriage Assembly
Before you begin, remove the following: · Covers · Cut sheet feeder Caution: Review the ESD precautions in Bulletins/ Safety. Caution: To prevent the print nozzles from clogging, do not touch or wipe them.
Take Apart
Connector CNH
Carriage Assembly - 21 1 Disconnect connector CNH from the logic board.
Take Apart
Cable Holder
Carriage Assembly - 22 2 Remove the plastic ribbon cable and cable holder.
Replacement Note: Make sure the ribbon cable holes are mounted on the two tabs on the inside of the ribbon cable holder.
Ribbon Cable
Take Apart 3 4
Carriage Assembly - 23 Press in the two latches. Push up and remove the carriage release clip.
Latch
Latch
Carriage Release Clip
Take Apart 5
Carriage Assembly - 24 Carefully remove the shaft clips from each side of the carriage assembly.
Shaft Clip
Take Apart
Carriage Guide Screw
Carriage Assembly - 25 6 Move the carriage to the far right and disconnect the carriage from the carriage guide.
Caution: Do not remove or loosen the two screws on top of the carriage guide. Loosening or removing these screws will cause the carriage to go out of alignment.
Take Apart
Idler Roller Carriage Belt
Carriage Assembly - 26 7 Using a flat-blade screwdriver, carefully press in the idler roller and disconnect the carriage belt.
Take Apart 8
Carriage Assembly
Carriage Assembly - 27 Hold the carriage assembly and push back the carriage shaft. Gently remove the ribbon cable from the printer frame.
9
10 Slide out the carriage shaft.
Carriage Shaft
Take Apart
Carriage Motor - 28
Carriage Motor
Before you begin, remove the following: · Covers · Cut sheet feeder Caution: Review the ESD precautions in Bulletins/ Safety.
Carriage Motor
Take Apart 1
CNCR
Carriage Motor - 29 Disconnect connectors CNH and CNCR from the main board.
CNH
Take Apart
Idler Roller Carriage Belt
Carriage Motor - 30 2 Using a flat-blade screwdriver, press in the idler roller and disconnect the carriage belt.
Take Apart 3
Carriage Motor - 31 Using a Phillips screwdriver, remove the two mounting screws.
4
Lift up and pull out the carriage motor.
Carriage Motor
Take Apart
Eject Roller - 32
Eject Roller
Before you begin, open the front cover. Caution: Review the ESD precautions in Bulletins/ Safety.
Eject Roller
Take Apart
Eject Roller - 33 Gently push back the mounting tab and remove the eject roller from the printer.
Mounting Tab
Eject Roller
Take Apart
Paper Feed Motor - 34
Paper Feed Motor
Before you begin, remove the covers. Caution: Review the ESD precautions in Bulletins/ Safety.
Paper Feed Motor
Take Apart 1
Paper Feed Motor - 35 Disconnect connector CNV from the logic board.
2
3
Using a Philips screwdriver, remove the two screws.
Carefully remove the paper feed motor from the printer and remove the gear from the motor.
Paper Feed Motor Screws
Take Apart
Logic Board - 36
Logic Board
Logic Board
Before you begin, remove the covers. Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart
CNR
Logic Board - 37 1
Logic Board CNV Screw
CNH Screw
2
Disconnect the following connectors from the logic board: · CNR · CNH · CNV · CNLF Using a Phillips screwdriver remove the three screws from the logic board and remove the logic board from the printer.
CNLF Screw
Take Apart
Purge Unit - 38
Purge Unit
Before you begin, remove the covers. Caution: Review the ESD precautions in Bulletins/ Safety.
Purge Unit
Take Apart 1
Purge Unit - 39 Using a Phillips screwdriver, remove the screw from the purge unit.
Purge Unit
Take Apart 2
Locking Lever Platen Catch
Purge Unit - 40 Pull back the locking lever and remove the purge unit from the printer.
Replacement Note: Make sure the purge unit is engaged into the platen catch.
Purge Unit
K Service Source
Additional Procedures
StyleWriter 1500
Additional Procedures
Ink Cartridge Cleaning - 1
Ink Cartridge Cleaning
Ink Cartridge
No preliminary steps are required before you begin this procedure. Caution: Do not get the printer's ink on your hands or clothes. Although the ink is water soluble, it contains dyes that will stain. Caution: To prevent the print nozzles from clogging, do not touch or wipe them. The print nozzles are on the bottom of the ink cartridge.
Additional Procedures
Ink Cartridge Cleaning - 2 Note: Check the nozzles by printing a test page. The lines at the bottom of the page are shown at left. Use the Cleaning option to correct blurred characters, horizontal white streaks, and missing dots caused by clogged ink nozzles. To print a test page, plug in the power adapter and hold down the power button until the test page starts to print, then release the power button.
Additional Procedures 1
Ink Cartridge Cleaning - 3 Make sure the StyleWriter 1500 printing software is installed.
2 3 4
Using the Chooser, select StyleWriter 1500. Make sure the correct printer port is selected. Close the Chooser.
Additional Procedures 5
Ink Cartridge Cleaning - 4 Open any document and select the print option or choose Print Window from the File menu.
Additional Procedures 6
Ink Cartridge Cleaning - 5 Click the Utilities button in the Print dialog box.
Additional Procedures 7
Ink Cartridge Cleaning - 6 Select the "Clean ink cartridge before printing" option and click OK.
Additional Procedures
EEPROM Reset - 7
Logic Board with EEPROM
EEPROM Reset
No preliminary steps are required before you begin this procedure. Note: This procedure explains how to perform the EEPROM reset, which clears data stored on the logic board. It is necessary to perform this procedure after replacing the ink absorbers or the logic board. See "Logic Board" and "Ink Absorbers" in Take Apart for more information.
Additional Procedures
EEPROM Reset - 8 Note: This procedure can used with the black-only or the three-color ink cartridge installed.
Ink Cartridge
Additional Procedures 1
EEPROM Reset - 9 Disconnect the power adapter from the printer.
Ink Cartridge
2
Make sure the ink cartridge is installed and the power adapter is plugged into the wall.
Additional Procedures
Power Button
EEPROM Reset - 10 3 Press and hold down the power button while connecting the power adapter to the printer and release the power button.
4
Press and hold the power button and until the power indicator blinks once, then release the power button. Note: If the printer is allowed to blink more than once, the printer goes into manufacturing test mode. This mode is not for service use.
Additional Procedures
Upper Corner of Pattern Page
EEPROM Reset - 11 5 Note: A pattern page now prints and the EEPROM data is reset. The last bar on the pattern will be white, which shows that the data has been reset. Press the power button to turn off the printer and then disconnect the power adapter from the printer.
K Service Source
Exploded View
StyleWriter 1500
Exploded View
1
Cover, Rear 922-1918 Cover, Interface 922-1928
Case, Upper 922-1919
Paper Support 922-2065 Cut Sheet Feeder 922-1903 Pick-Up Roller 922-1921
Cover, Front 922-1926
Motor, Paper Feed 922-1924 Roller, Eject 922-1920 Belt, Carriage, Ribbon 922-1922
Cover, Logic Board 922-2061 Logic Board 661-1111 Motor, Carriage 922-1923 Carriage Release Clip 922-0197 Clip, Shaft 922-0196
Cable Ribbon, Carriage 922-2064 Carriage Unit 922-1927 Feet, Bottom 922-0182
Purge Unit 922-2063
Case, Bottom 922-1925