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SERVICE MANUAL
FIELD SERVICE
Includes: Standard Controller DF-601 PC-101/PC-201 PC-401 AD-501 FS-501 FS-601
2004.03 Ver. 1.0
SAFETY AND IMPORTANT WARNING ITEMS
SAFETY AND IMPORTANT WARNING ITEMS
Read carefully the Safety and Important Warning Items described below to understand them before doing service work.
IMPORTANT NOTICE
Because of possible hazards to an inexperienced person servicing this product as well as the risk of damage to the product, Konica Minolta Business Technologies, INC. (hereafter called the KMBT) strongly recommends that all servicing be performed only by KMBTtrained service technicians. Changes may have been made to this product to improve its performance after this Service Manual was printed. Accordingly, KMBT does not warrant, either explicitly or implicitly, that the information contained in this Service Manual is complete and accurate. The user of this Service Manual must assume all risks of personal injury and/or damage to the product while servicing the product for which this Service Manual is intended. Therefore, this Service Manual must be carefully read before doing service work both in the course of technical training and even after that, for performing maintenance and control of the product properly. Keep this Service Manual also for future service.
DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTION
In this Service Manual, each of three expressions " DANGER", " WARNING", and " CAUTION" is defined as follows together with a symbol mark to be used in a limited meaning. When servicing the product, the relevant works (disassembling, reassembling, adjustment, repair, maintenance, etc.) need to be conducted with utmost care. DANGER: Action having a high possibility of suffering death or serious injury WARNING: Action having a possibility of suffering death or serious injury CAUTION: Action having a possibility of suffering a slight wound, medium trouble, and property damage Symbols used for safety and important warning items are defined as follows:
:Precaution when servicing the product. :Prohibition when servicing the product. :Direction when servicing the product.
General precaution General prohibition General instruction
Electric hazard High temperature
Do not touch with wet hand Unplug
Do not disassemble Ground/Earth
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SAFETY AND IMPORTANT WARNING ITEMS
SAFETY WARNINGS
[1] MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
Konica Minolta brand products are renowned for their high reliability. This reliability is achieved through high-quality design and a solid service network. Product design is a highly complicated and delicate process where numerous mechanical, physical, and electrical aspects have to be taken into consideration, with the aim of arriving at proper tolerances and safety factors. For this reason, unauthorized modifications involve a high risk of degradation in performance and safety. Such modifications are therefore strictly prohibited. the points listed below are not exhaustive, but they illustrate the reasoning behind this policy.
DANGER : PROHIBITED ACTIONS
· Using any cables or power cord not specified by KMBT.
· Using any fuse or thermostat not specified by KMBT. Safety will not be assured, leading to a risk of fire and injury. · Disabling fuse functions or bridging fuse terminals with wire, metal clips, solder or similar object. · Disabling relay functions (such as wedging paper between relay contacts)
· Disabling safety functions (interlocks, safety circuits, etc.) Safety will not be assured, leading to a risk of fire and injury. · Making any modification to the product unless instructed by KMBT · Using parts not specified by KMBT
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SAFETY AND IMPORTANT WARNING ITEMS
[2] CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE
Konica Minolta brand products are extensively tested before shipping, to ensure that all applicable safety standards are met, in order to protect the customer and customer engineer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical equipment may be subject to parts wear and eventual failure. In order to maintain safety and reliability, the CE must perform regular safety checks. 1. Power Supply
WARNING: Wall Outlet
· Check that mains voltage is as specified. Plug the power cord into the dedicated wall outlet with a capacity greater than the maximum power consumption. If excessive current flows in the wall outlet, fire may result. · If two or more power cords can be plugged into the wall outlet, the total load must not exceed the rating of the wall outlet. If excessive current flows in the wall outlet, fire may result.
WARNING: Power Plug and Cord
· Make sure the power cord is plugged in the wall outlet securely. Contact problems may lead to increased resistance, overheating, and the risk of fire. · Check whether the power cord is damaged. Check whether the sheath is damaged. If the power plug, cord, or sheath is damaged, replace with a new power cord (with plug and connector on each end) specified by KMBT. Using the damaged power cord may result in fire or electric shock.
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SAFETY AND IMPORTANT WARNING ITEMS
WARNING: Power Plug and Cord
· When using the power cord (inlet type) that came with this product, be sure to observe the following precautions: a. Make sure the connector is securely inserted in the inlet on the rear panel of the product. Secure the cord with a fixture properly. b. If the power cord or sheath is damaged, replace with a new power cord (with plugs on both ends) specified by KMBT. If the power cord (inlet type) is not connected to the product securely, a contact problem may lead to increased resistance, overheating, and risk of fire. · Check whether the power cord is not stepped on or pinched by a table and so on. Overheating may occur there, leading to a risk of fire.
· Do not bundle or tie the power cord. Overheating may occur there, leading to a risk of fire.
· Check whether dust is collected around the power plug and wall outlet. Using the power plug and wall outlet without removing dust may result in fire. · Do not insert the power plug into the wall outlet with a wet hand. The risk of electric shock exists. · When unplugging the power cord, grasp the plug, not the cable. The cable may be broken, leading to a risk of fire and electric shock.
WARNING: Wiring
· Never use multi-plug adapters to plug multiple power cords in the same outlet. If used, the risk of fire exists.
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SAFETY AND IMPORTANT WARNING ITEMS
WARNING: Wiring
· When an extension cord is required, use a specified one. Current that can flow in the extension cord is limited, so using a too long extension cord may result in fire. Do not use an extension cable reel with the cable taken up. Fire may result.
WARNING: Ground connection
· Check whether the product is grounded properly. If current leakage occurs in an ungrounded product, you may suffer electric shock while operating the product. Connect power plug to grounded wall outlet. 2. Installation Requirements
WARNING: Prohibited Installation Place
· Do not place the product near flammable materials or volatile materials that may catch fire. A risk of fire exists. · Do not place the product in a place exposed to water such as rain. A risk of fire and electric shock exists.
WARNING: When not using product for a long time
· When the product is not used over an extended period of time (holidays, etc.), switch it off and unplug the power cord. Dust collected around the power plug and outlet may cause fire.
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SAFETY AND IMPORTANT WARNING ITEMS
CAUTION: Ventilation
· The product generates ozone gas during operation, but it will not be harmful to the human body. If a bad smell of ozone is present in the following cases, ventilate the room. a. When the product is used in a poorly ventilated room b. When taking a lot of copies c. When using multiple products at the same time
CAUTION: Fixing
· Be sure to lock the caster stoppers. In the case of an earthquake and so on, the product may slide, leading to a injury.
CAUTION: Inspection before Servicing
· Before conducting an inspection, read all relevant documentation (service manual, technical notices, etc.) and proceed with the inspection following the prescribed procedure, using only the prescribed tools. Do not make any adjustment not described in the documentation. If the prescribed procedure or tool is not used, the product may break and a risk of injury or fire exists. · Before conducting an inspection, be sure to disconnect the power plugs from the product and options. When the power plug is inserted in the wall outlet, some units are still powered even if the POWER switch is turned OFF. A risk of electric shock exists. · The area around the fixing unit is hot. You may get burnt.
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SAFETY AND IMPORTANT WARNING ITEMS
WARNING: Work Performed with the product Powered
· Take every care when making adjustments or performing an operation check with the product powered. If you make adjustments or perform an operation check with the external cover detached, you may touch live or high-voltage parts or you may be caught in moving gears or the timing belt, leading to a risk of injury. · Take every care when servicing with the external cover detached. High-voltage exists around the drum unit. A risk of electric shock exists.
WARNING: Safety Checkpoints
· Check the exterior and frame for edges, burrs, and other damages. The user or CE may be injured. · Do not allow any metal parts such as clips, staples, and screws to fall into the product. They can short internal circuits and cause electric shock or fire. · Check wiring for squeezing and any other damage. Current can leak, leading to a risk of electric shock or fire. · Carefully remove all toner remnants and dust from electrical parts and electrode units such as a charging corona unit. Current can leak, leading to a risk of product trouble or fire. · Check high-voltage cables and sheaths for any damage. Current can leak, leading to a risk of electric shock or fire.
· Check electrode units such as a charging corona unit for deterioration and sign of leakage. Current can leak, leading to a risk of trouble or fire.
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SAFETY AND IMPORTANT WARNING ITEMS
WARNING: Safety Checkpoints
· Before disassembling or adjusting the write unit (P/H unit) incorporating a laser, make sure that the power cord has been disconnected. The laser light can enter your eye, leading to a risk of loss of eyesight. · Do not remove the cover of the write unit. Do not supply power with the write unit shifted from the specified mounting position. The laser light can enter your eye, leading to a risk of loss of eyesight. · When replacing a lithium battery, replace it with a new lithium battery specified in the Parts Guide Manual. Dispose of the used lithium battery using the method specified by local authority. Improper replacement can cause explosion. · After replacing a part to which AC voltage is applied (e.g., optical lamp and fixing lamp), be sure to check the installation state. A risk of fire exists. · Check the interlock switch and actuator for loosening and check whether the interlock functions properly. If the interlock does not function, you may receive an electric shock or be injured when you insert your hand in the product (e.g., for clearing paper jam). · Make sure the wiring cannot come into contact with sharp edges, burrs, or other pointed parts. Current can leak, leading to a risk of electric shock or fire. · Make sure that all screws, components, wiring, connectors, etc. that were removed for safety check and maintenance have been reinstalled in the original location. (Pay special attention to forgotten connectors, pinched cables, forgotten screws, etc.) A risk of product trouble, electric shock, and fire exists.
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SAFETY AND IMPORTANT WARNING ITEMS
WARNING: HANDLING OF CONSUMABLE
· Toner and developer are not harmful substances, but care must be taken not to breathe excessive amounts or let the substances come into contact with eyes, etc. It may be stimulative. If the substances get in the eye, rinse with plenty of water immediately. When symptoms are noticeable, consult a physician. · Never throw the used cartridge and toner into fire. You may be burned due to dust explosion.
CAUTION: HANDLING OF SERVICE MATERIALS
· Unplug the power cord from the wall outlet. Drum cleaner (isopropyl alcohol) and roller cleaner (acetone-based) are highly flammable and must be handled with care. A risk of fire exists. · Do not replace the cover or turn the product ON before any solvent remnants on the cleaned parts have fully evaporated. A risk of fire exists. · Use only a small amount of cleaner at a time and take care not to spill any liquid. If this happens, immediately wipe it off. A risk of fire exists. · When using any solvent, ventilate the room well. Breathing large quantities of organic solvents can lead to discomfort.
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SAFETY AND IMPORTANT WARNING ITEMS
[3] MEASURES TO TAKE IN CASE OF AN ACCIDENT
1. If an accident has occurred, the distributor who has been notified first must immediately take emergency measures to provide relief to affected persons and to prevent further damage. If a report of a serious accident has been received from a customer, an on-site evaluation must be carried out quickly and KMBT must be notified. To determine the cause of the accident, conditions and materials must be recorded through direct on-site checks, in accordance with instructions issued by KMBT.
2. 3.
[4] CONCLUSION
1. Safety of users and customer engineers depends highly on accurate maintenance and administration. Therefore, safety can be maintained by the appropriate daily service work conducted by the customer engineer. When performing service, each product on the site must be tested for safety. The customer engineer must verify the safety of parts and ensure appropriate management of the equipment.
2.
[5] FUSE
CAUTION Double pole / neutral fusing ATTENTION Double pôle / fusible sur le neutre.
[6] LED Radiation Safety
· This product is a copier which operates by means of a LED (light emitting diodes) exposure system. There is no possibility of danger from the LED optical radiation, because the LED optical radiation level dose not exceed the accessible radiation limit of class 1 under all conditions of operation, maintenance, service and failure.
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SAFETY AND IMPORTANT WARNING ITEMS
INDICATION OF WARNING ON THE MACHINE
Caution labels shown are attached in some areas on/in the machine. When accessing these areas for maintenance, repair, or adjustment, special care should be taken to avoid burns and electric shock.
High voltage High temperature
High voltage
High temperature
4036fsS001c0
S-11
SAFETY AND IMPORTA Standard ControllerNT WARNING ITEMS
Do not throw into a fire
4036fsS002c0
High voltage
High voltage
4036fsS003c0
S-12
SERVICE MANUAL
FIELD SERVICE
Main Unit
2004.03 Ver. 1.0
bizhub C350 Field Service Ver. 2.0 April 2004
CONTENTS I
1. 2. 2.1 2.2 2.3 2.4 2.5 2.6 2.7
General
System configuration............................................................................................ 1-1 Product specifications .......................................................................................... 1-3 Type ................................................................................................................... 1-3 Functions ........................................................................................................... 1-3 Types of Paper ................................................................................................... 1-4 Maintenance ...................................................................................................... 1-4 Machine Specifications ...................................................................................... 1-4 Operating Environment...................................................................................... 1-4 II Maintenance V Appendix IV Troubleshooting III Adjustment/Setting Built-in Controllers ............................................................................................. 1-5 I General
II
1. 1.1 1.2
Maintenance
Periodical check ................................................................................................... 2-1 Service schedule ............................................................................................... 2-1 Maintenance items............................................................................................. 2-1 Parts to be replaced by users (CRU)............................................................ 2-1 Maintenance call (per 60,000-print).............................................................. 2-2 Periodical parts replacement 1 (per 150,000-print) ...................................... 2-2 Periodical parts replacement 2 (per 200,000-print) ...................................... 2-2 Periodical parts replacement 3 (per 300,000-print) ...................................... 2-3
1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.3 1.4 1.5
Maintenance parts ............................................................................................. 2-4 Concept of parts life........................................................................................... 2-6 Maintenance procedure (Periodical check parts) .............................................. 2-8 Paper Take-up Roller .................................................................................... 2-8 Separation Roller .......................................................................................... 2-8 Separation Roller 2....................................................................................... 2-9 Paper Take-up Roller .................................................................................. 2-11 Pick-up Roller ............................................................................................. 2-14 Transport Roller .......................................................................................... 2-15 Cleaning of Synchronizing Roller ............................................................... 2-16 Paper Dust Remover .................................................................................. 2-16 Cleaning of Transport Roller ....................................................................... 2-17
1.5.1 1.5.2 1.5.3 1.5.4 1.5.5 1.5.6 1.5.7 1.5.8 1.5.9
1.5.10 Cleaning of 2nd Image Transfer Entrance Upper Guide............................. 2-17 1.5.11 Cleaning of Scanner Rail............................................................................ 2-17 1.5.12 Cleaning of the Mirrors (1st/2nd/3rd).......................................................... 2-18 1.5.13 Cleaning of the Lens................................................................................... 2-18 i
bizhub C350 Field Service Ver. 2.0 April 2004 1.5.14 Cleaning of the Original Glass ................................................................... 2-19 1.5.15 Cleaning of the CCD Sensor ...................................................................... 2-19 1.5.16 Replacing the Waste Toner Bottle .............................................................. 2-20 1.5.17 Cleaning of the Area around the Waste Toner Collecting Port ................... 2-21 1.5.18 Replacing Ozone Filter............................................................................... 2-21 I General 1.5.19 Cleaning of the Comb Electrode ................................................................ 2-21 1.5.20 Cleaning LPH Assy .................................................................................... 2-22 1.5.21 Replacement of the Deodorant Filter ......................................................... 2-22 1.5.22 Replacing the 2nd Image Transfer Roller Unit............................................ 2-23 1.5.23 Image Transfer Belt Unit ............................................................................. 2-24 1.5.24 Replacing the Imaging Unit (C, M, Y, Bk) ................................................... 2-26 II Maintenance 1.5.25 Replacing the Fusing Unit .......................................................................... 2-29 2. 2.1 2.2 Service tool ........................................................................................................ 2-30 CE Tool list ...................................................................................................... 2-30 Copy materials ................................................................................................ 2-31 Imaging Unit Single Parts (IU).................................................................... 2-31 Toner Cartridge Single Parts (T/C)............................................................. 2-31 Waste Toner Bottle ..................................................................................... 2-31 Maintenance Kit.......................................................................................... 2-31
2.2.1 2.2.2
III Adjustment/Setting
2.2.3 2.2.4 3. 3.1
Firmware upgrade.............................................................................................. 2-32 Preparations for Firmware rewriting ................................................................ 2-32 Service environment................................................................................... 2-32 Application to be used ................................................................................ 2-32 Installing the Cygwin .................................................................................. 2-32 Writing into the Compact flash ................................................................... 2-33 Updating method ........................................................................................ 2-35 Action When Data Transfer Fails ................................................................ 2-36 3.1.1 3.1.2 3.1.3 3.1.4
IV Troubleshooting
3.2
Firmware rewriting........................................................................................... 2-35
3.2.1 3.2.2 4. 4.1 4.2 4.3
Other .................................................................................................................. 2-37 Disassembly/Adjustment prohibited items....................................................... 2-37 Disassembly/Assembly list (Other parts)......................................................... 2-38 Disassembly/Assembly procedure .................................................................. 2-40 IR Right Cover/Front Right Cover/Bypass Right & Left Cover.................... 2-40 Exit Tray/IR Left Cover/Rear Left Cover/Left Front Cover........................... 2-41 Front Door/Panel Cover/Paper Setting Dial Cover...................................... 2-42 Lower Rear Cover/Tray 2 Rear Cover/Rear Cover/ Rear Right Cover/Tray 2 Rear Right Cover/Wiring Cover........................... 2-42 IR Upper Front Cover/IR Upper Right Cover/IR Upper Rear Cover ........... 2-43
4.3.1 V Appendix 4.3.2 4.3.3 4.3.4 4.3.5
ii
bizhub C350 Field Service Ver. 2.0 April 2004 4.3.6 4.3.7 4.3.8 4.3.9 Original Glass/IR Front Cover..................................................................... 2-44 Control Panel .............................................................................................. 2-44 Tray 1 .......................................................................................................... 2-45 Tray 2 .......................................................................................................... 2-46
4.3.10 Scanner Motor Drive Board ........................................................................ 2-46 I General V Appendix IV Troubleshooting III Adjustment/Setting II Maintenance 4.3.11 CCD Unit .................................................................................................... 2-47 4.3.12 Image Processing Board ............................................................................ 2-48 4.3.13 Control Board ............................................................................................. 2-49 4.3.14 MFP Control Board..................................................................................... 2-50 4.3.15 High Voltage Unit/1 ..................................................................................... 2-52 4.3.16 High Voltage Unit/2 ..................................................................................... 2-53 4.3.17 Tray 1 Paper Size Board ............................................................................. 2-54 4.3.18 DC Power Supply ....................................................................................... 2-54 4.3.19 LED Drive Board......................................................................................... 2-56 4.3.20 Paper Type Board ....................................................................................... 2-57 4.3.21 Tech. Rep. Setting Switches Board ............................................................ 2-57 4.3.22 Tray 2 Board ............................................................................................... 2-58 4.3.23 Tray 2 Paper Size Board ............................................................................. 2-58 4.3.24 Inverter Board............................................................................................. 2-59 4.3.25 Multi Bypass Unit........................................................................................ 2-59 4.3.26 Replacement of the Manual Bypass Paper Take-Up Roller........................ 2-60 4.3.27 Replacement of the Manual Bypass Separator Roll Assy. ......................... 2-61 4.3.28 Toner Hopper Unit ...................................................................................... 2-62 4.3.29 LPH Unit ..................................................................................................... 2-64 4.3.30 Scanner Motor ............................................................................................ 2-66 4.3.31 Scanner Assy ............................................................................................. 2-68 4.3.32 Scanner Drive Cables................................................................................. 2-69 4.3.33 Winding of the Scanner Drive Cables......................................................... 2-71 4.3.34 PWB Box .................................................................................................... 2-76 4.3.35 Main Motor.................................................................................................. 2-77 4.3.36 Fusing Drive Motor ..................................................................................... 2-77 4.3.37 Toner Supply Motor C/Bk............................................................................ 2-78 4.3.38 Toner Supply Motor Y/M ............................................................................. 2-78 4.3.39 Color PC Drum Motor ................................................................................. 2-79 4.3.40 Color Developing Motor .............................................................................. 2-81 4.3.41 Bk PC Motor ............................................................................................... 2-81 4.3.42 1st Image Transfer Pressure/Retraction Motor ........................................... 2-82
iii
bizhub C350 Field Service Ver. 2.0 April 2004 4.3.43 2nd Image Transfer Pressure/Retraction Motor.......................................... 2-82 4.3.44 Intermediate Transport Motor ..................................................................... 2-83 4.3.45 Fusing Pressure Roller Pressure/Retraction Motor.................................... 2-85 4.3.46 Cleaning Brush Motor ................................................................................ 2-88 4.3.47 AIDC/Registration Sensor/1,2 .................................................................... 2-88 I General 4.3.48 LPH ............................................................................................................ 2-90 4.3.49 ATDC Sensor Y/M/C................................................................................... 2-94 4.4 4.5 Mount the optional original size detecting sensors.......................................... 2-95 Option counter................................................................................................. 2-96 Installation of The Mechanical Counter ...................................................... 2-96 Installation method for the Key Counter ..................................................... 2-97
4.5.1 4.5.2 II Maintenance
III
1. 2. 3. 3.1
Adjustment/Setting
How to use the adjustment section ...................................................................... 3-1 Adjustment item list.............................................................................................. 3-2 Utility Mode .......................................................................................................... 3-4 Utility Mode function tree ................................................................................... 3-4 Administrator Mode function tree ................................................................. 3-5 Procedure..................................................................................................... 3-7 Exiting........................................................................................................... 3-7 Changing the setting value in Utility Mode functions .................................... 3-7 Reset Mode .................................................................................................. 3-8 Mode Store................................................................................................... 3-8 Utility Mode function setting procedure ............................................................. 3-7 3.1.1
III Adjustment/Setting
3.2
3.2.1 3.2.2 3.2.3 3.3 3.3.1 3.3.2
Settings in the store........................................................................................... 3-8
IV Troubleshooting
3.4 3.5 3.6
Counter List ....................................................................................................... 3-8 Controller Detail................................................................................................. 3-8 User's Choice: 1 ................................................................................................ 3-9 1/2 ................................................................................................................ 3-9 2/2 ................................................................................................................ 3-9 1/3 .............................................................................................................. 3-10 2/3 .............................................................................................................. 3-11 3/3 .............................................................................................................. 3-12
3.6.1 3.6.2 3.7 3.7.1 3.7.2
User's Choice: 2 .............................................................................................. 3-10
V Appendix
3.7.3 3.8 3.9
Copy program Recall....................................................................................... 3-13 Printer Setting.................................................................................................. 3-13 Default setting ............................................................................................ 3-13 Report Types .............................................................................................. 3-15
3.9.1 3.9.2
iv
bizhub C350 Field Service Ver. 2.0 April 2004 3.10 Unit Life Indication ........................................................................................... 3-15 3.11 Settings in the Admin. Mode............................................................................ 3-16 3.11.1 Admin. Set. ................................................................................................. 3-16 3.12 Settings in Volume Track (E. K. C.) .................................................................. 3-20 3.12.1 Volume Track Mode (E. K. C.)..................................................................... 3-20 I General V Appendix IV Troubleshooting III Adjustment/Setting II Maintenance 3.12.2 Volume Track Setting (E. K. C.) .................................................................. 3-20 3.12.3 Volume Track Data (E. K. C.) ...................................................................... 3-20 3.13 Call Service Cent............................................................................................. 3-21 3.14 Settings in Printer Setting ................................................................................ 3-21 3.14.1 Common Setting......................................................................................... 3-21 3.14.2 PCL Setting ................................................................................................ 3-22 3.15 Settings in Scan setting ................................................................................... 3-22 3.15.1 Device Name .............................................................................................. 3-22 3.15.2 Color/Grayscale Compression.................................................................... 3-22 3.15.3 Pri. Comp. Method for Monochrome........................................................... 3-22 3.16 Settings in Network Setting ............................................................................. 3-23 3.16.1 Common Setting......................................................................................... 3-23 3.16.2 E-mail/Internet ............................................................................................ 3-24 3.16.3 FTP Server ................................................................................................. 3-26 3.16.4 Twain .......................................................................................................... 3-26 3.16.5 LDAP .......................................................................................................... 3-27 3.17 Settings in Expert User Mode.......................................................................... 3-28 3.17.1 Thick Paper and OHP Film Image Density ................................................. 3-28 3.17.2 Color Shift Correction (Bk).......................................................................... 3-29 3.17.3 Color Shift Correction (C, M, Y) .................................................................. 3-30 3.17.4 Black Image Density Correction ................................................................. 3-31 3.17.5 Stabilizer ..................................................................................................... 3-31 3.17.6 PRT Area (Top Margin)............................................................................... 3-32 3.17.7 PRT Area (Left Margin)............................................................................... 3-33 3.17.8 PRT Area (Dup. Left Margin) ...................................................................... 3-34 3.17.9 Center Staple Position ................................................................................ 3-35 3.18 Gradation Adjustment ...................................................................................... 3-36 3.19 Server Setting (KRDS) / Server Setting (RD) .................................................. 3-37 3.19.1 POP3 Server .............................................................................................. 3-37 3.19.2 Receive....................................................................................................... 3-37 3.19.3 Send ........................................................................................................... 3-38 3.19.4 Status ......................................................................................................... 3-38 4. TECH. REP. MODE ............................................................................................ 3-39 v
bizhub C350 Field Service Ver. 2.0 April 2004 4.1 4.2 4.3 4.4 Tech. Rep. Mode function setting procedure ................................................... 3-39 Touch Panel Adj............................................................................................... 3-40 Tech. Rep. Mode function tree......................................................................... 3-41 Machine Adjust................................................................................................ 3-43 Fuser Nip.................................................................................................... 3-43 Fuser Temp. ............................................................................................... 3-43 Fuser Speed............................................................................................... 3-44 Org. Detect Sensor..................................................................................... 3-44 PRT Area.................................................................................................... 3-45 IR Area ....................................................................................................... 3-49 Loop Adjust ................................................................................................ 3-52 Color Shift Correction ................................................................................. 3-53 LPH Rank ................................................................................................... 3-55
4.4.1 I General 4.4.2 4.4.3 4.4.4 4.4.5 4.4.6 4.4.7 II Maintenance 4.4.8 4.4.9
4.4.10 LPH Chip Adjust ......................................................................................... 3-56 4.4.11 Center Binding Position (FS-501 only) ....................................................... 3-57 4.4.12 Memory / HardDisk Adjust ......................................................................... 3-58 4.4.13 Bypass Guide Adjust .................................................................................. 3-60
III Adjustment/Setting
4.5 4.6
ROM Version ................................................................................................... 3-60 Image Adjust ................................................................................................... 3-60 PRT Max Density ....................................................................................... 3-60 PRT Highlight ............................................................................................. 3-61 Background Voltage Margin ....................................................................... 3-61 ATDC Level Setting .................................................................................... 3-62 AE Adjust.................................................................................................... 3-62 2nd Transfer Adjust..................................................................................... 3-63 Stabilizer..................................................................................................... 3-63 ATDC Toner Supply .................................................................................... 3-64 Feeding double sided THIN PAPER ........................................................... 3-64
4.6.1 4.6.2 4.6.3 4.6.4 4.6.5 4.6.6
IV Troubleshooting
4.6.7 4.6.8 4.6.9
4.6.10 Thick Paper Image Density ........................................................................ 3-64 4.6.11 Monochrome Image Density ...................................................................... 3-65 4.6.12 Bias Voltage Choice ................................................................................... 3-65 4.7 4.8 Settings in KRDS / RD Mode .......................................................................... 3-66 System Input ................................................................................................... 3-68 Marketing Area ........................................................................................... 3-68 Org. Detect Option Sensor ......................................................................... 3-68 Serial # Input .............................................................................................. 3-68 Tel. # Input.................................................................................................. 3-68 FLS Paper .................................................................................................. 3-69 vi
V Appendix
4.8.1 4.8.2 4.8.3 4.8.4 4.8.5
bizhub C350 Field Service Ver. 2.0 April 2004 4.8.6 4.8.7 4.8.8 4.8.9 Book Erase (Center) ................................................................................... 3-69 Peripheral Setting ....................................................................................... 3-69 Server set (KRDS) / Server set (RD).......................................................... 3-70 Unit Change................................................................................................ 3-72
4.8.10 Reprint ........................................................................................................ 3-72 I General V Appendix IV Troubleshooting III Adjustment/Setting II Maintenance 4.8.11 Hard Disk.................................................................................................... 3-73 4.8.12 Display PM parts lifetime ............................................................................ 3-73 4.8.13 LCT Paper Size .......................................................................................... 3-73 4.8.14 Chinese Paper Size .................................................................................... 3-73 4.8.15 US Zoom Setting ........................................................................................ 3-73 4.9 Admin. Password Initialize ............................................................................... 3-74 4.10 Settings in Counter .......................................................................................... 3-74 4.10.1 Procedure ................................................................................................... 3-74 4.10.2 Life .............................................................................................................. 3-74 4.10.3 Jam ............................................................................................................. 3-75 4.10.4 Trouble ........................................................................................................ 3-75 4.10.5 Warning ...................................................................................................... 3-75 4.10.6 Maintenance ............................................................................................... 3-75 4.11 List Output ....................................................................................................... 3-76 4.11.1 Image Processing...................................................................................... 3-76 4.11.2 Counter....................................................................................................... 3-76 4.12 Settings in State Confirm................................................................................. 3-77 4.12.1 I/O Check.................................................................................................... 3-77 4.12.2 Table # ........................................................................................................ 3-87 4.12.3 Level History1 ............................................................................................. 3-87 4.12.4 Level History2 ............................................................................................. 3-87 4.12.5 Temp. & Humidity........................................................................................ 3-88 4.12.6 CCD Check................................................................................................. 3-88 4.12.7 Paper Passage ........................................................................................... 3-88 4.12.8 Option Check .............................................................................................. 3-88 4.12.9 Color Shift................................................................................................... 3-89 4.12.10 IU Lot No..................................................................................................... 3-89 4.12.11 LPH Status ................................................................................................. 3-89 4.13 Settings in Test Print ........................................................................................ 3-90 4.13.1 Procedure ................................................................................................... 3-90 4.13.2 Gradation Pattern ....................................................................................... 3-90 4.13.3 Halftone Pattern.......................................................................................... 3-91 4.13.4 Lattice Pattern ............................................................................................ 3-91 vii
bizhub C350 Field Service Ver. 2.0 April 2004 4.13.5 Solid pattern ............................................................................................... 3-92 4.13.6 Color sample .............................................................................................. 3-92 4.13.7 8 Color Solid Pattern .................................................................................. 3-93 4.13.8 LPH Pattern................................................................................................ 3-93 4.14 ADF Check ...................................................................................................... 3-94 I General 4.14.1 Original Stop Position ................................................................................. 3-94 4.14.2 Registration Loop ....................................................................................... 3-94 4.14.3 Auto Adjust Stop Position ........................................................................... 3-94 4.14.4 Paper Passage ........................................................................................... 3-94 4.14.5 I/O Check .................................................................................................. 3-94
4.14.6 Tray Width Adjust........................................................................................ 3-94 II Maintenance 4.14.7 Sensor Auto Adjust..................................................................................... 3-95 4.15 Gradation Adjust.............................................................................................. 3-95 5. 5.1 Security .............................................................................................................. 3-96 Security Mode Function Setting Procedure..................................................... 3-96 Procedure................................................................................................... 3-96 Exiting......................................................................................................... 3-96 5.1.1 5.1.2 III Adjustment/Setting 5.2 5.3
Security Mode Function Tree........................................................................... 3-96 Settings in the Security Mode.......................................................................... 3-97 Counter Setting .......................................................................................... 3-97 Admin. Choice ............................................................................................ 3-98 Coverage Rate Reset ................................................................................. 3-99 Remote Diagnosis System Choice............................................................. 3-99 Lock Job Authentication Mode ................................................................... 3-99 IU Life Stop Setting .................................................................................... 3-99 Service Code Change ................................................................................ 3-99
5.3.1 5.3.2 5.3.3 5.3.4 5.3.5 5.3.6
IV Troubleshooting
5.3.7 6. 6.1 6.2 6.3 6.4 7. 7.1 7.2
Mechanical adjustment .................................................................................... 3-100 Adjustment of the Scanner Motor Timing Belt............................................... 3-100 Focus Positioning of the Scanner and Mirrors Unit ....................................... 3-101 Scanner Position Adjustment ........................................................................ 3-101 Adjustment of the Bypass Paper Size Unit.................................................... 3-102 Board switch .................................................................................................... 3-104 PWB Location................................................................................................ 3-104 PWB-S1 (Tech. Rep. Setting Switches Board) .............................................. 3-104 Initialize Procedure................................................................................... 3-105 Memory Clear Procedure ......................................................................... 3-105 If the machine exhibits an erratic display or operation. ............................ 3-105 Data/Conditions Cleared by Reset Switches/Pins.................................... 3-105
V Appendix
7.2.1 7.2.2 7.2.3 7.2.4
viii
bizhub C350 Field Service Ver. 2.0 April 2004 8. 8.1 8.2 Date/Time input mode ...................................................................................... 3-106 Date/Time input mode screen........................................................................ 3-106 Date/Time input mode setting procedure....................................................... 3-106
IV Troubleshooting
1.1 1.2 Misfeed Display.................................................................................................. 4-1 Misfeed Display Resetting Procedure........................................................... 4-1 System Mounted with AD-501 and PC-401.................................................. 4-2 System Mounted with AD-501 and PC-201.................................................. 4-3 Initial Check Items ........................................................................................ 4-4 1st Drawer take-up, Fusing Misfeed ............................................................. 4-5 2nd Drawer take-up, Vertical Transport, Manual Bypass take-up ................. 4-6 LCT Take-up and Vertical Transport Misfeed (PC-401) ................................ 4-8 Tray3 Take-up and Vertical Transport Misfeed (PC-101/PC201) .................. 4-9 Tray4 Take-up and Vertical Transport Misfeed (PC201) ............................. 4-10 Duplex Transport Misfeed (AD-501) ........................................................... 4-11 Fusing/Exit Misfeed .................................................................................... 4-12 III Adjustment/Setting V Appendix IV Troubleshooting II Maintenance Sensor layout ..................................................................................................... 4-2 I General 1. Jam Display .......................................................................................................... 4-1 1.1.1 1.2.1 1.2.2 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 1.3.6 1.3.7 1.3.8 2. 2.1 2.2 2.3
Solution.............................................................................................................. 4-4
Malfunction code ................................................................................................ 4-13 Restarting ........................................................................................................ 4-13 Alert code ........................................................................................................ 4-13 Alert list....................................................................................................... 4-14 S-1 : CCD clamp/gain adjustment failure.................................................... 4-15 P-5: AIDC Sensor (Front) failure................................................................. 4-15 P-28 AIDC Sensor (Back) failure ................................................................ 4-15 P-6: Cyan Imaging Unit failure.................................................................... 4-16 P-7: Magenta Imaging Unit failure .............................................................. 4-16 P-8: Yellow Imaging Unit failure .................................................................. 4-16 P-9: Black Imaging Unit failure ................................................................... 4-16 P-21: Color Shift Test Pattern failure .......................................................... 4-16 P-22: Color Shift Adjust failure.................................................................... 4-16 Solution............................................................................................................ 4-15
2.2.1 2.3.1 2.3.2 2.3.3 2.3.4 2.3.5 2.3.6 2.3.7 2.3.8 2.3.9
2.3.10 P-26 : 1st image transfer ATVC (Black) failure ........................................... 4-17 2.3.11 P-27 : 2nd image transfer ATVC failure ...................................................... 4-17 2.3.12 P-29 : 1st image transfer ATVC (Color) failure............................................ 4-17 2.3.13 P-30: Color PC Drum Sensor malfunction.................................................. 4-17 ix
bizhub C350 Field Service Ver. 2.0 April 2004 2.3.14 P-31: Black PC Drum Sensor malfunction ................................................. 4-17 2.4 2.5 2.6 I General Trouble code .................................................................................................... 4-18 Trouble code list ......................................................................................... 4-18 How to reset .................................................................................................... 4-26 Solution ........................................................................................................... 4-27 C0000: Main Motor's failure to turn ............................................................ 4-27 C0001: Main Motor Turning at abnormal timing ......................................... 4-27 C0016: Bk PC Motor failure to turn ............................................................ 4-28 C0017: Bk PC Motor turning at abnormal timing........................................ 4-28 C0018: Color PC Motor failure to turn ........................................................ 4-28 C0019: Color PC Motor turning at abnormal timing ................................... 4-29 C001A: Color Developing Motor failure to turn........................................... 4-29 C001B: Color Developing Motor turning at abnormal timing ...................... 4-29 C0040: Suction Fan Motor's failure to turn ................................................. 4-30 2.4.1
2.6.1 2.6.2 2.6.3 2.6.4 2.6.5 2.6.6
II Maintenance
2.6.7 2.6.8 2.6.9
2.6.10 C0046: Fusing Cooling Fan Motor /1's failure to turn ................................. 4-30 2.6.11 C0048: Fusing Cooling Fan Motor /2 /3's failure to turn ............................. 4-31 2.6.12 C004C: Ozone Ventilation Fan Motor's failure to turn ................................ 4-31
III Adjustment/Setting
2.6.13 C004D: Toner Suction Fan Motor's failure to turn....................................... 4-32 2.6.14 C004E: Power Supply Cooling Fan Motor's failure to turn.......................... 4-32 2.6.15 C004F: Cooling Fan Motor 2's failure to turn.............................................. 4-32 2.6.16 C0060: Fusing Drive Motor's failure to turn ................................................ 4-33 2.6.17 C0061: Fusing Drive Motor turning at abnormal timing.............................. 4-33 2.6.18 C0094: 2nd Image Transfer Roller pressure/retraction failure .................... 4-33 2.6.19 C0096: Image Transfer Belt pressure/retraction failure .............................. 4-34 2.6.20 C0098: Fusing Pressure Roller pressure/retraction failure......................... 4-34
IV Troubleshooting
2.6.21 C0200: Cyan PC Drum Charge Corona malfunction.................................. 4-35 2.6.22 C0202: Magenta PC Drum Charge Corona malfunction ............................ 4-35 2.6.23 C0204: Yellow PC Drum Charge Corona malfunction ................................ 4-35 2.6.24 C0206: Black PC Drum Charge Corona malfunction ................................. 4-35 2.6.25 C0208: PC Drum Charge Corona malfunction ........................................... 4-35 2.6.26 C0400: Exposure Lamp's failure to turn ON............................................... 4-35 2.6.27 C0410: Exposure Lamp turning ON at abnormal timing ............................ 4-35
V Appendix
2.6.28 C0500: Heating Roller warm-up failure ...................................................... 4-36 2.6.29 C0501: Fusing Pressure Roller warm-up failure ........................................ 4-36 2.6.30 C0510: Heating Roller abnormally low temperature................................... 4-36 2.6.31 C0511: Fusing Pressure Roller abnormally low temperature..................... 4-36 2.6.32 C0520: Heating Roller abnormally high temperature ................................. 4-36 2.6.33 C0521: Fusing Pressure Roller abnormally high temperature ................... 4-36 x
bizhub C350 Field Service Ver. 2.0 April 2004 2.6.34 C0650: Scanner Home Sensor malfunction ............................................... 4-36 2.6.35 C0660: Scanner overrun failure.................................................................. 4-36 2.6.36 C0900: 2nd Drawer Lift-Up Motor Failure ................................................... 4-37 2.6.37 C0960: Manual Bypass Paper Lifting Failure.............................................. 4-37 2.6.38 C0F30: Abnormally low toner density detected Cyan ATDC Sensor .......... 4-38 I General V Appendix IV Troubleshooting III Adjustment/Setting II Maintenance 2.6.39 C0F32: Abnormally low toner density detected Magenta ATDC Sensor .... 4-38 2.6.40 C0F34: Abnormally low toner density detected Yellow ATDC Sensor ........ 4-38 2.6.41 C0F31: Abnormally high toner density detected Cyan ATDC Sensor ........ 4-39 2.6.42 C0F33: Abnormally high toner density detected Magenta ATDC Sensor... 4-39 2.6.43 C0F35: Abnormally high toner density detected Yellow ATDC Sensor....... 4-39 2.6.44 C0F36: Abnormally low toner density detected Black ATDC Sensor.......... 4-39 2.6.45 C0F37: Abnormally high toner density detected Black ATDC Sensor ........ 4-40 2.6.46 C0F3A: Cyan ATDC Sensor adjustment failure .......................................... 4-40 2.6.47 C0F3B: Magenta ATDC Sensor adjustment failure .................................... 4-40 2.6.48 C0F3C: Yellow ATDC Sensor adjustment failure ........................................ 4-40 2.6.49 C0F3D: Black ATDC Sensor adjustment failure ......................................... 4-41 2.6.50 C1200: Standard Controller configuration failure........................................ 4-41 2.6.51 C1203: Memory mounting failure ............................................................... 4-42 2.6.52 C1204: Memory mounting failure ............................................................... 4-42 2.6.53 C1220: Image Input Time Out .................................................................... 4-42 2.6.54 C1229: Image Output Time Out ................................................................. 4-42 2.6.55 C1240: JBIG0 Error .................................................................................... 4-43 2.6.56 C1241: JBIG1 Error .................................................................................... 4-43 2.6.57 C1242: JBIG2 Error .................................................................................... 4-43 2.6.58 C1243: JBIG3 Error .................................................................................... 4-43 2.6.59 C1250: Compressor 0 command buffer stop failure ................................... 4-43 2.6.60 C1251: Compressor 1 command buffer stop failure ................................... 4-43 2.6.61 C1252: Compressor 2 command buffer stop failure ................................... 4-43 2.6.62 C1253: Compressor 3 command buffer stop failure ................................... 4-43 2.6.63 C1261: Compression hardware timeout ..................................................... 4-43 2.6.64 C1265: Extraction hardware timeout .......................................................... 4-43 2.6.65 C1279: PCI-SDRAM DMA operation failure ............................................... 4-43 2.6.66 C1290: Compression/extraction timeout detection ..................................... 4-43 2.6.67 C12B1: Image processing ASIC failure 1 ................................................... 4-43 2.6.68 C12B2: Image processing ASIC failure 2 ................................................... 4-43 2.6.69 C12B3: Image processing ASIC failure 3 ................................................... 4-43 2.6.70 C12B4: Image processing ASIC failure 4 ................................................... 4-43
xi
bizhub C350 Field Service Ver. 2.0 April 2004 2.6.71 C12C0: Hard disk recognition error............................................................ 4-44 2.6.72 C12C1: Hard Disk Error 1 .......................................................................... 4-44 2.6.73 C12C2: Hard Disk Error 2 .......................................................................... 4-44 2.6.74 C12C3: Hard Disk Error 3 .......................................................................... 4-44 2.6.75 C12C4: Hard Disk Error 4 .......................................................................... 4-44 I General 2.6.76 C12C5: Hard Disk Error 5 .......................................................................... 4-44 2.6.77 C12C6: Hard Disk Error 6 .......................................................................... 4-44 2.6.78 C12C7: Hard Disk Error 7 .......................................................................... 4-44 2.6.79 C12C8: Hard Disk Error 8 .......................................................................... 4-44 2.6.80 C12C9: Hard Disk Error 9 .......................................................................... 4-44 2.6.81 C12CA: Hard Disk Error A.......................................................................... 4-44 II Maintenance 2.6.82 C12CB: Hard disk data transfer error ......................................................... 4-44 2.6.83 C12CC: Hard disk unformat ....................................................................... 4-44 2.6.84 C12CF: Hard disk specifications error........................................................ 4-45 2.6.85 C13C8: New Transfer Cleaner Unit resetting failure................................... 4-45 2.6.86 C13CA: New Fusing Unit resetting failure .................................................. 4-45 2.6.87 C13D1: Cyan Imaging Unit EEPROM access error ................................... 4-45 III Adjustment/Setting 2.6.88 C13D2: Magenta Imaging Unit EEPROM access error.............................. 4-45 2.6.89 C13D3: Yellow Imaging Unit EEPROM access error.................................. 4-45 2.6.90 C13D4: Black Imaging Unit EEPROM access error ................................... 4-45 2.6.91 C13D5: Cyan LPH correction data download failure .................................. 4-46 2.6.92 C13D6: Magenta LPH correction data download failure ............................ 4-46 2.6.93 C13D7: Yellow LPH correction data download failure ................................ 4-46 2.6.94 C13D8: Black LPH correction data download failure.................................. 4-46 2.6.95 C3310: CCD clamp/gain adjustment failure ............................................... 4-46 IV Troubleshooting 2.6.96 C3331: MSC undefined malfunction occurring........................................... 4-47 2.6.97 C3332: Scanner Section undefined malfunction ........................................ 4-47 2.6.98 C3333: Engine Section undefined malfunction .......................................... 4-47 2.6.99 C3E00: NVRAM initialization failure ........................................................... 4-48 2.6.100 C3E01: NVRAM initialization failure ........................................................... 4-48 2.6.101 C3E02: NVRAM initialization failure ........................................................... 4-48 2.6.102 C3F00: Vendor connection failure .............................................................. 4-48 V Appendix 2.6.103 C3FFC: ROM