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Level 1 and 2 Service Manual
6809493A69-O
V360 Digital Wireless Telephone
V360 GSM 850/900/1800/1900 MHz GPRS
Level 1 and 2 Service Manual
1 and 2 Contents V360 6809493A69-O
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Controls, Indicators, and Input / Output (I/O) Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 User Interface Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Removing and Replacing the Battery Cover and Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Removing and Replacing the Antenna Cap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Removing and Replacing the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Removing and Replacing the Transceiver Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Removing and Replacing the Flip Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Removing and Replacing the Flip Assembly Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Removing and Replacing the Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Removing and Replacing the Camera Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Removing and Replacing the Motor Vibrator Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Removing and Replacing the Display Module Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Subscriber Identity Module (SIM) and Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Personality Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Manual Test Mode Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
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Contents
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Introduction
Introduction
Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product-care centers as well as authorized independent service firms. Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that allow customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.
Product Identification
Motorola products are identified by the model number on a label usually located under the battery. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.
Product Names
Product names are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.
Product Changes
When electrical, mechanical or production changes are incorporated into Motorola products, a revision letter is assigned to the chassis or kit affected, for example; -A, -B, or -C, and so on. The chassis or kit number, complete with revision number, is imprinted during production. The revision letter is an integral part of the chassis or kit number and is also listed on schematic diagrams and printed-circuit board layouts.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: · This device may not cause any harmful interference · This device must accept interference received, including interference that may cause undesired operation This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003). Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
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Introduction
V360
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.
About This Service Manual
Use of this manual assures proper installation, operation, and maintenance of Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date. Refer questions about this manual to the nearest Customer Service Manager.
Audience
This manual aids service personnel in testing and repairing V360 telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.
Scope
This manual provides basic information relating to V360 telephones, and also provides procedures and processes for repairing the phones at Level 1 and 2 service centers including: · Unit swap out · Repairing of mechanical faults · Basic modular troubleshooting · Testing and verification of unit functionality · Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers
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Introduction
Conventions
The following special characters and typefaces, are used in this manual to emphasize certain types of information.
G E
M
Note: Emphasizes additional information pertinent to the subject matter. Caution: Emphasizes information about actions which may result in equipment damage. Warning: Emphasizes information about actions which may result in personal injury.
Keys to be pressed are represented graphically. For example, instead of "Press the Menu Key", you will see "Press M". Information from a screen is shown in text as similar as possible to what displays on the screen. For example, PHONEBOOK. Information that you need to type is printed in boldface type.
Warranty Service Policy
The product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non-warranty repairs are available at agreed fixed repair prices.
Out-of-Box Failure Policy
The standard out-of-box failure criteria applies. Return customer units that fail very early on after the date of sale to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.
Product Support
Customer's original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High Tech Centers will perform level-4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help desks. Product Service training is available through the local Motorola Support Center.
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Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question. In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834.
Accessories and Aftermarket Division (AAD)
Order replacement parts, test equipment, and manuals from AAD.
U.S.A. Phone: 800-422-4210 FAX: 800-622-6210 Outside U.S.A. Phone: 847-538-8023 FAX: 847-576-3023
Website: http://businessonline.motorola.com EMEA Phone: +49 461 803 1638 Website: http://emeaonline.motorola.com Asia Phone: +65 648 62995 Website: http://asiaonline.motorola.com
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Specifications
Specifications
General Function Frequency Range GSM 850 Frequency Range GSM 900 Frequency Range DCS 1800 Frequency Range PCS 1900 Channel Spacing Channels Modulation Transmitter Phase Accuracy Duplex Spacing Frequency Stability Operating Voltage Transmit Current Drain Stand-by Current drain Temperature Range Dimensions, with 810 mAh Li Ion battery Size (Volume) Weight Battery Life, with standard 810 mAh Li-Ion Battery Specification 824-848 MHz Tx 869-893 MHz Rx 880-915 MHz Tx (with EGSM) 925-960 MHZ Rx 1710-1785 MHz Tx 1805-1880 MHz Rx 1850-1910 MHz Tx 1930-1990 MHz Rx 200 kHz 174 EGSM, 374 DCS, 374 PCS, 124 GSM 850 carriers with 8 channels per carrier GMSK at BT = 0.3 5 Degrees RMS, 20 Degrees peak 45 MHz ± 0.10 ppm of the downlink frequency (Rx) +3.2V dc to +5.5V dc (battery) +4.8V dc to +6.5V dc (external connector) 101-260 mA average talk current drain 5 mA (DRX2), 2 mA (DXR9) typical -10° C to +55° C (+15° F to +130° F) 47 mm x 90 mm x 24.3 mm (1.85 inches x 3.54 inches x 0.95 inches) 85 cc (5.18 in3), with battery 110 grams (3.88 oz), with battery Talk Time 150-450 minutes Standby time 140 -240 hours All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on. 4 hours to 90% of 810 mAh capacity Max 95 dB @5cm, 0.5 Watts input Specification 32 dBm nominal GSM 850/900 29 dBm nominal GSM 1800/1900 50 ohms nominal -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz Specification Better than -103 dBm < 2% Specification Regular pulse excitation/linear predictive coding with long term prediction (RPE LPC with LTP) 13.0 kbps
Battery Charge Time Alert volume Transmitter Function RF Power Output Output Impedance Spurious Emissions Receiver Function Receive Sensitivity RX Bit Error Rate (100k bits) Type II Speech Coding Function Speech Coding Type Bit Rate
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Speech Coding Function Frame Duration Block Length Classes Bit Rate with FEC Encoding
Specification 20 ms 260 bits Class 1 bits = 182 bits; Class 2 bits = 78 bits 22.8 kbps
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Product Overview
Product Overview
Motorola V360 telephones represent some of the most compact and lightweight global system for mobile communications (GSM) general packet radio service (GPRS) wireless application protocol (WAP)-enabled mobile phones. The V360 phones incorporate an easy to use graphic user interface (GUI) for easier operation, allows short message service (SMS) text messaging, and includes personal information manager (PIM) functionality. The V360 is a quad-band phone that allows roaming within the GSM 850 MHz, GSM 900 MHz, 1800 MHz digital cellular system (DCS), and 1900 MHz PCS bands. V360 telephones support GPRS, EDGE, SMS, EMS, and MMS in addition to traditional circuit switched transport technologies. GPRS or EDGE, where available, provides substantial increases in mobile data communications performance and the efficient use of radio spectrum. Data transmission rates for GSM networks can potentially increase from the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps (GPRS) or 384 kbps (EDGE). An increased data rate is by no means the only benefit provided by GPRS/EDGE. A key advantage is the provision of a permanent virtual connection to the network. This "always on" connection is possible because GPRS/EDGE uses packet data transfer so that, for example, email can be downloaded in "background mode." There is no need for the user to reconnect before requesting a service, eliminating connection set-up delays and adding convenience and immediacy to data services access. The "virtual" nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data. Multimedia messaging allows the end user to send photos along with personalized voice messages. V360 telephones have a clam form factor. They feature an externally viewable 96 x 80 pixel grayscale display for caller identification and date/time, an internal 176 x 220 pixel 64K TFT display, and the speaker located in the flip. The bottom part of the clam (front housing) contains the keypad, transceiver printed circuit board (PCB), microphone, flex connection, external accessory connector, smart button, volume buttons, and voice button. The standard 810 mAh Lithium Ion (Li Ion) battery fits behind a removable back cover. The phone accepts both 3V and 1.8V mini subscriber identity module (SIM) cards which fit into the SIM holder next to the battery. The antenna is mounted internally. Inexpensive direct connection to a computer or handheld device via USB or Bluetooth® for data and fax calls, and for synchronizing phonebook entries with Mobile Phone Tools software, can be accomplished by using the optional data cable and soft modem.
Features
V360 telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for GSM GPRS communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions. Features available in this family of telephones include: · GSM 850/900/1800/1900 MHz GPRS (2U/4D) · Built in VGA Camera (640x480 pixels) · 64K Thin Film Transistor (TFT) Active Color Display · External CLI Display · Polyphonic Speaker
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Product Overview
V360
· Speaker Phone · BluetoothTM · Trans-Flash Removable User Memory
Speaker Dependant Voice Activation and Voice Note Recording
Voice tags can be used for voice dialing up to 20 phone numbers in the phone book and for creating up to 5 voice shortcuts for menu items. The phone must be "trained" by the voice tag being read into the phone's memory twice before it is recognized. You can add voice tags to the phone's memory using the usual name addition methods (i.e., via the phone book menu structure or with the shortcut editor).
You cannot place or receive calls while adding voice tags to the phone's memory.
Because the GSM standard does not provide the option to store voice tags onto the SIM card, voice tags are added to the phone's memory. V360 telephones also include a voice recorder that allows up to 2 minutes of personal messages to be recorded. This feature has a complete set of record, playback, and management tools that make it easy to store and maintain a list of personal memos.
Wireless Access Protocol (WAP) 1.1 Compliancy
In the WAP environment, access to the Internet is initiated in wireless markup language (WML), which is derived from hypertext markup language (HTML). The request is passed to a WAP gateway which retrieves the information from the server in standard HTML (subsequently filtered to WML) or directly in WML if available. The information is then passed to the mobile subscriber via the mobile network. The V360 microbrowser can be configured for baud, idle timeout, line type, phone number, and connection type.
Bitmap image data will download as text. If the image is larger than the screen, only part of the image will display. When the user receives a call while in browser mode, the browser will pause and allow the user to resume after completing the call.
SIM Application ToolkitTM - Class 2
SIM Application Toolkit is a value-added service delivery mechanism that allows GSM operators to customize the services they offer their customers, from the occasional user who requests sports news and traffic alerts, to a high call time business user who receives stock alerts and checks flight times. Operators can now create their own value-added services menu quickly and easily in the phone. The customized menu will appear as the first menu and may be updated over-the-air with new services when customers request them.
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Product Overview
Simplified Text Entry
There are three different ways to enter text using the phone keypad: · iTAPTM predictive text entry. Press a key to generate a character and a dynamic dictionary uses this to build and display a set of word or name options. The iTAPTM feature may not be available on the phone in all languages. · Tap. Press a key to generate a character. · Numeric. The keypad produces numeric characters only. For some text areas this is the only method available; for example, phone numbers.
Caller Line Identification
Upon receipt of a call, the calling party's phone number is compared to the phone book. If the number matches a phone book entry, that name will be displayed. If there is no phone book entry, the incoming phone number will be displayed. In the event that no caller identification information is available, the Incoming Call message is displayed.
User must subscribe to a caller line identification service through their service provider.
Other Features
Detailed descriptions of these and other V360 features can be found in the appropriate user's guide listed in the "Related Publications" section toward the end of this manual.
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General Operation
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General Operation
Controls, Indicators, and Input / Output (I/O) Connections
The V360 series telephone's controls are located on the sides of the flip and on the keypad. Indicators, in the form of icons, are displayed on the LCD (see Figure 2). V360 phones have an audible alert transducer on the top and I/O connectors, consisting of a charger/accessory port, located on the side of the phone. See Figure 1.
Open menus. Navigate menus. Select menu items. Left Soft Key Volume Keys PTT/Smart Key Make & answer calls. Turn on & off, hang up, exit menus. Charge up.
050307o
Right Soft Key Voice dial.
Go handsfree.
Figure 1. Controls, indicators, and I/O
"Soft keys" refer to non-labeled keys that correspond to text options displayed on the screen. The left and right soft keys perform the function shown in the corners of the display. The right key will usually select an option whereas the left key will usually exit a function or return to a previous screen. The menu key opens the initial menu structure, or allows access to a submenu whenever M appears on the display.
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General Operation
Color Display
The V360 wireless phones feature a 64k color Thin Film Transistor (TFT) 176x220 pixel display. Display animation makes the phone's menus move smoothly as the user scrolls up and down. Turn animation off to conserve the battery.
Date Recent Calls Phonebook
Service Provider 10/15/03
Messages Browser Clock
STYLES
CAMERA
Left Soft Key Label
Menu Indicator 6. Messaging Presence
Right Soft Key Label
4. Roam 3. Signal Strength 2. GPRS
5. Call Status
7. Message 8. Battery Level 9. Ring Style
Service Provider 10/15/04
1. Data Transmission
STYLES CAMERA
040146o, 040147o
Figure 2. Icon Indicators
Whether a phone displays all indicators depends on the programming and services to which the user subscribes. Figure 2 shows some common icons displayed on the LCD. · Signal Strength Indicator. Shows the strength of the phone's connection with the network. Calls cannot be sent or received when the "no signal" indicator is displayed. · In Use Indicator. Appears when a call is in progress. · Roam Indicator.5 Appears when the phone uses another network system outside the user's home network. When leaving the home network area, the phone roams, or seeks another network. · Message Waiting Indicator.5 Appears when the phone receives a text message. This is a network-dependent feature. · Voice Message Waiting Indicator.1 Appears when a voicemail message is received. This is a network-dependent feature.
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· Battery Level Indicator. Shows the amount of charge left in the battery. The more segments visible, the greater the charge. Recharge the battery as soon as possible when the Low Battery warning message appears. · Clock. Shows the current date and time. · Menu Indicator. Indicates the user can press the menu soft key to open a menu. · Alert Setting Indicator. Shows the current selected alert. The default alert setting is a ringer.
User Interface Menu Structure
Table 1 shows the telephone menu structure. Table 1. Menu Structure Main Menu n s
Phonebook Recent Calls · Received Calls · Dialed Calls · Notepad · Call Times * · Call Cost * · Data Times * · Data Volumes * Messages · Create Message · Email Msgs · Message Inbox · Voicemail · Browser Msgs · Info Services * · Quick Notes · Outbox · Drafts · MMS Templates Tools · SIM Tool Kit Apps * · Calculator · Datebook · Shortcuts · Alarm Clock · Dialing Services · Fixed Dial Games & Apps
Settings Menu á
Web Access · Browser · Web Shortcuts · Stored Pages · History · Go To URL · Browser Setup · Web Sessions Multimedia · Pictures · Camera · Sounds · Video Camera · Videos Bluetooth Link · Handsfree · Device History · Setup Settings · (see next page)
l
Personalize · Home Screen · Main Menu · Skin · Greeting · Wallpaper · Screen Saver Ring Styles · Style · style Detail Connection · Sync · USB Settings Call Forward * · Voice Calls · Fax Calls · Data Calls · Cancel All · Forward Status In-Call Setup · In-Call Timer · Call Cost Setup * · My Caller ID · Talk and Fax · Answer Options · Call Waiting Initial Setup · Time and Date · 1-Touch Dial · Display Timeout · Backlight · TTY Setup * · Scroll · Language · Brightness · DTMF · Master Reset · Master Clear Phone Status · My Tel. Numbers · Credit Info/Available * · Active Line * · Battery Meter · Storage Devices · Other Information
S J
Headset · Auto Answer · Voice Dial Car Settings · Auto Answer · Auto Handsfree · Power-Off Delay · Charger Time Network · New Network · Network Setup · Available Networks · My Network List * · Service Tone * · Network Jingle * · Call Drop Tone Security · Phone Lock · Lock PTT Key · Lock Application · Fixed Dial · Restrict Calls * · Call Barring * · SIM PIN · New Passwords · Certificate Mgmt * Java Settings · Java System · Delete All Apps · App Vibration · App Volume · App Backlight PTT Settings · PTT Service
e
h
t L H
j
E w
u
É
U
* optional features This is the standard main menu layout. Your Z phone's menu may be a little different.
Q
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6
* optional features
m
1. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
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General Operation
Alert Settings
V360 telephones include up to 32 preset alert tones and vibrations that can be applied to all alert events at the same time.
Battery Function
Pressing either volume key will mute the alert.
Battery Gauge
The telephone displays a battery level indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low Battery.
Battery Removal
Removing the battery causes the device to immediately shut down and any pending work (for example, partially entered phone book entries or outgoing messages) is lost.
To ensure proper memory retention, turn OFF the phone before removing the battery. Immediately replace the old battery with a fresh battery.
G
Operation
If the battery is removed while receiving a message, the message will be lost.
For detailed operating instructions, refer to the appropriate User's Guide listed in the Related Publications section toward the end of this manual.
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General Operation
V360
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Tools and Test Equipment
Tools and Test Equipment
The following table lists tools and test equipment recommended for disassembly and reassembly of V360 telephones. Use either the listed items or equivalents. Table 1. General Test Equipment and Tools
Motorola Part Number1 RSX4043-A --- See Table 7 Torque Driver #0 Cross Point Screwdriver Torque Driver Bit T-5 Plus, Apex 440-6IP Torx Plus or equivalent Rapid Charger Antistatic Mat Kit (includes 6680387A95 antistatic mat, 6680334B36 ground cord, and 4280385A59 wrist band) Disassembly tool, plastic with flat and pointed ends (manual opening tool) Tweezers, plastic Digital Multimeter, HP34401A2 GSM / DCS Test SIM Description Application Used to remove and replace screws Used to remove cross point screws in the flip assembly Used with torque driver Used to charge battery and to power device Provides protection from damage to device caused by electrostatic discharge (ESD) Used during assembly/disassembly of device Used during assembly/disassembly Used to measure battery voltage Used to enable manual test mode
0180386A82
6680388B67 6680388B01 -- 8102430Z04
1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023. 2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.
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Disassembly
V360
Disassembly
The procedures in this section provide instructions for the disassembly of V360 telephones. Tools and equipment used for the phone are listed in Table 1, preceding.
G G E
Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing the internal components of this equipment. Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components.
Removing and Replacing the Battery Cover and Battery
All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects. 1. 2. Ensure the phone is turned off. Press in and hold the battery door latch as shown in Figure 1.
Battery Latch
Battery Cover
050315o
Figure 1. Removing the Battery Cover 3. Slide the battery cover away from the latch and lift it completely off the phone.
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Disassembly
4.
Lift the end of the battery out first, then slide the entire battery from the phone. See Figure 2.
Battery
050316o
Figure 2. Removing the battery
E
There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer's instructions. 5. 6. 7. To replace, align the battery with the battery compartment so the contacts on the battery match the battery contacts in the phone. Insert the battery, contacts side first, into the battery compartment and push down followed by the opposite edge of the battery. Align the battery cover to the rear housing, then slide the battery cover up until it snaps into place.
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Disassembly
V360
Removing and Replacing the Subscriber Identity Module (SIM)
1. 2. Remove the battery cover and battery as described in the procedures. Slide the SIM latch away from the SIM and then lift the SIM card out of the phone as shown in Figure 3.
SIM Latch
SIM
050317o
Figure 3. Removing the SIM 3. 4. To replace, insert the SIM into the holder, ensuring the keyed corner of the SIM faces the outer edge of the phone. Replace the battery and battery cover as described in the procedures.
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Disassembly
Removing and Replacing the Antenna Cap
1. 2. Remove the battery cover, battery, and SIM as described in the procedures. Use the disassembly tool to release the antenna cap latch as shown in Figure 3.
Latch Antenna Cap
Disassembly Tool
050318o
Figure 4. Removing the Antenna Cap 3. Insert the disassembly tool in the slots on each side of the antenna cap as shown by the red arrows in Figure 4. Carefully release the snaps on each side of the phone under the antenna cap. To replace, align the antenna cap the phone and lower into place. Press down on the antenna cap gently but firmly to engage the snaps. Replace the SIM, battery and battery cover as described in the procedures.
4. 5.
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Disassembly
V360
Removing and Replacing the Rear Housing
G G
This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage.
1.
Remove the battery cover, battery, SIM, and antenna cap as described in the procedures.
In addition to 4 screws, the rear housing assembly is fastened with plastic latches. These are fragile and should be released with care. 2. Using a Torx driver with a T-6 bit, remove the 4 screws at each corner of the phone. Retain the screws for reassembly. See Figure 5.
Housing Screw Housing Screw
Housing Screw
Figure 5. Removing the rear housing screws
Housing Screw
050321o
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Disassembly
3.
Release the four housing latches by inserting the pointed end of the plastic disassembly tool into the openings on the rear housing.
Housing Snaps
Housing Snaps
050322o
Figure 6. Removing the Rear Housing Latches 4. 5. Carefully lift the rear housing away from the phone. To replace, align the housing latches with the corresponding openings on the front housing. Gently press the housings together until the catches snap into place. Replace the 4 housing screws and tighten to a final torque setting of 16 Ncm (1.5 inch pounds). Do not over tighten. Replace the antenna cap, SIM, battery, and battery cover as described in the procedures.
6. 7.
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Disassembly
V360
Removing and Replacing the Microphone
1. 2. Remove the battery cover, battery, SIM, antenna cap and rear housing assembly as described in the procedures. Use the plastic tweezers or plastic hand tool to pry the microphone out of its socket and carefully remove from the front housing. See Figure 7.
Front Housing
Microphone
050344o
Figure 7. Removing the Microphone 3. 4. To replace, use the plastic tweezers to place the microphone into its socket on the front housing. Ensure that the elastomeric connector is facing upward. Replace the rear housing, antenna cap, SIM, battery and battery cover as described in the procedures.
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Disassembly
Removing and Replacing the Transceiver Board Assembly
G
This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage.
1. 2.
Remove the battery cover, battery, SIM, antenna cap, and rear housing as described in the procedures. Use the disassembly tool to unseat the display flex connector from its socket (see Figure 8).
Transceiver PC Board Assembly Display Flex Connector
Disassembly Tool
050324o
Figure 8. Removing the Transceiver PC board Assembly 3. 4. 5. To replace, align the transceiver board assembly to the phone. Carefully place the transceiver board assembly into the front housing. To replace, carefully align the flex connector to it's socket on the transceiver PC board assembly, then gently press down on the flex connector until properly seated in its socket. Replace the rear housing, SIM, battery, and battery cover as described in the procedures.
6.
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Disassembly
V360
Removing and Replacing the Flip Assembly
1. 2. Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly as described in the procedures. Flex the right side of the front housing assembly to allow the flip assembly hinge to separate from the knuckle (see Figure 9).
Flip Assembly
Flip hinge
Knuckle
Front Housing
050345o
Figure 9. Removing the Flip Assembly
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Disassembly
G
The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. 3. Carefully remove the flip assembly from the left knuckle on the front housing. Use extreme caution when removing the display flex from the front housing (see Figure 10).
Flip Assembly
Display Flex
Front Housing
050346o
Figure 10. Removing the Flip Assembly 4. 5. 6. 7. To replace, slide the flex connector through the narrow opening on the front of the front housing. Insert the left side of the flip assembly into the left knuckle on the front housing. Carefully bend the right knuckle on the front housing to insert the flip hinge into the right knuckle. Ensure that the flip opens and closes easily. Replace the transceiver board assembly, rear housing, SIM, battery, and battery cover as described in the procedures.
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Disassembly
V360
Removing and Replacing the Flip Assembly Bezel
1. 2. 3. Remove the battery cover, battery, SIM, antenna, rear housing, transceiver board assembly, and flip assembly as described in the procedures. Insert the disassembly tool into the openings on the flip bezel to pry up the flip bezel. Slide the edge of the disassembly tool along the sides of the flip bezel to release the bezel snaps. Be careful not to damage the flip bezel (see Figure 11).
Disassembly Tool
Flip Bezel
050347o
Figure 11. Removing the Flip Bezel 4. To replace, align the flip bezel to the flip assembly. Gently press the bezel onto the flip assembly until all the snaps have engaged and the bezel is properly seated on the flip assembly. Replace the flip assembly, transceiver board assembly, rear housing, SIM, battery, and battery cover as described in the procedures.
5.
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Disassembly
Removing and Replacing the Display Assembly
1. Remove the battery cover, battery, SIM, antenna, rear housing, transceiver board assembly, flip assembly, and flip assembly bezel as described in the procedures. Use the Torx driver and a T6 bit to remove the 2 flip screws from the flip assembly (see Figure 12).
2.
Flip Screw
Flip Screw
050348o
Figure 12. Removing the Flip Assembly Screws 3. Insert the disassembly tool between the display module and the flip housing and pry the display assembly up from the flip housing (see Figure 13).
Disassembly Tool
Display Assembly
Flip Housing
050349o
Figure 13. Removing the Flip Display Assembly 4. Carefully lift the flip display assembly out of the flip housing.
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Disassembly
V360
5.
Remove 2 T6 screws from the display bracket. Set the screws aside for reuse (see Figure 14).
Bracket Screw Display Bracket
Bracket Screw
050405o
Figure 14. Removing the Flip Display Bracket Screws 6. Use the disassembly tool to release the latches on the sides of the display assembly (see Figure 14).
Display Bracket
Latch
Latch
050351o
Figure 15. Removing the Flip Display Assembly Bracket 7. 8. 9. Carefully lift the display bracket up and away from the display assembly. To replace, align the display bracket over the display assembly. Carefully and gently lower the display bracket onto the display assembly. Press the display bracket into place so that all the latches are attached to the display assembly. May 18, 2005 6809493A69-O
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Level 1 and 2 Service Manual
Disassembly
10. Insert and tighten the two T6 display bracket screws to torque setting of 16 Ncm. 11. Place the display assembly into the flip housing and gently press down until all the catches are engaged and the flip display lens is flush with the flip housing. 12. Insert and tighten the two T6 flip assembly screws to a torque setting of 16 Ncm. Do not overtighten. 13. Replace the flip assembly bezel, flip assembly, transceiver board assembly, rear housing, antenna cap, SIM, battery, and battery cover as described in the procedures.
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Disassembly
V360
Removing and Replacing the Camera Assembly
1. Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly, flip assembly cover, and as described in the procedures.
G
The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. 2. 3. Unlock the ZIF connector and remove the camera assembly flex connector. Carefully lift the camera assembly and flex out of the display assembly (see Figure 16).
Camera Flex Connector
Disassembly Tool
Display Assembly
Figure 16. Camera Assembly Removal 4. 5. 6.
Camera Module
To replace, carefully press the camera assembly into its slot in the flip display assembly. Insert the end of the camera assembly flex cable into its slot in the ZIF connector on the flip display assembly. Avoid damage to the flex cable. Replace the flip display assembly, flip assembly bezel, flip assembly, transceiver board assembly, rear housing, antenna cap, SIM, battery, and battery cover as described in the procedures.
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Disassembly
Removing and Replacing the Motor Vibrator Assembly
1. Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly, flip assembly cover, and CLI lens cover as described in the procedures.
G
The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. 2. 3. Use the disassembly tool to unseat the flex connector and remove the camera assembly flex connector from its socket. Carefully lift the motor/vibrator assembly and flex from the display assembly (see Figure 17).
Disassembly Tool
Vibrator Flex Connector
Display Assembly Motor/Vibrator Assembly
Figure 17. Motor/Vibrator Assembly Removal 4. 5. 6. To replace, align the motor/vibrator connector to the connector socket. Gently but firmly press the flex connector into it's socket until properly seated. Replace the camera assembly, display assembly, flip assembly bezel, flip assembly, transceiver board, rear housing, antenna cap, SIM, battery, and battery cover as described in the procedures.
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Disassembly
V360
Removing and Replacing the Display Module Assembly
1. Remove the battery cover, battery, SIM, rear housing, antenna, transceiver board assembly, flip assembly cover, and camera assembly, as described in the procedures.
G
The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. 2. Use the disassembly tool to unseat the display module assembly from the front housing (see Figure 18)
Display Module
Flip front housing
Disassembly Tool
Figure 18. Display Module Assembly 3. 4. 5. 6. 7. Avoid damage to the flex while carefully removing the display module assembly from the flip assembly. Carefully lift the display lens away from the flip assembly. To replace, align the display module assembly to the flip assembly. Carefully lower the display module into the flip assembly. Ensure that none of the display assembly components are damaged. Replace the motor/vibrator flex assembly, camera assembly, flip assembly bezel, flip assembly, transceiver board, rear housing, antenna cap, SIM, battery, and battery cover as described in the procedures.
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Subscriber Identity Module (SIM) and Identification
Subscriber Identity Module (SIM) and Identification
SIM Card
A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider). The SIM contains: · All the data necessary to access GSM services. · The ability to store user information such as phone numbers. · All information required by the network provider to provide access to the network.
Personality Transfer
A personality transfer is required when a phone is express exchanged or when the main board is replaced. Personality transfers reproduce the customer's original personalized details such as menu and stored memory such as phone books, or even just program a unit with basic user information such as language selection. V360 telephones use TrueSync® synchronization software to effect a personality transfer.
Identification
Each Motorola GSM device is labeled with a variety of identifying numbers. The following information describes the current identifying labels.
Mechanical Serial Number (MSN)
The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 19.
MSN 10 Digits 3 Digits APC 1 Digit DC 2 Digits DC 4 Digits SNR
Account Product Code TM i.e. StarTAC Phone130
Distribution Center i.e. Easter Inch
Date Code: Year and Month of Shipment
Unit's individual serial number
000807a
Figure 19. MSN Label breakdown
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Subscriber Identity Module (SIM) and Identification
V360
International Mobile Station Equipment Identity (IMEI)
The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units. The full IMEI structure is listed in Table 2. Table 2. IMEI Number Breakdown
TAC NNXXXX YY Serial Number ZZZZZZ Check Digit A
Where TAC NN XXXX YY ZZZZZZ A Type Allocation Code, formerly known as Type Approval Code Reporting body identifier Type Identifier YY is set to 00 from 01/01/2003 until 31/03/2004 Individual unit serial number Phase 1 = 0. Phase 2 = check digit defined as a function of all other IMEI digits
Other label number configurations present are: · TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF number. (i.e. V100). · PACKAGE NUMBER: Identifies the equipment type, mode, and language in which the product is shipped.
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Troubleshooting
Troubleshooting
Manual Test Mode
Motorola V360 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM / DCS test SIM must be used. 1. Press , to turn the phone OFF. 2. Remove the battery as described in the procedures. 3. Remove the customer's SIM card from the phone as described in the procedures. 4. Insert the test SIM into the SIM slot. 5. Replace the battery as described in the procedures. 6. Press , to turn the phone ON.
Manual Test Mode Commands
Table 3. Manual Test Commands
Key Sequence "End" Key 54* 0*0*0 0*0*1 0*0*2 0*0*3 0*0*4 0*0*5 0*0*6 0*0*7 0*0*8 0*0*9 0*1*X 3*0*1 3*0*0 5*0*0 5*0*1 5*0*2 5*0*3 5*0*4 Test Function/Name Remarks