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Maintenance and Service Guide
HP Pavilion zv6000 Notebook PC Compaq Presario R4000 Notebook PC
Document Part Number: 382519-002

July 2005

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.

© Copyright 2005 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. AMD, Athlon, Sempron, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion zv6000 Notebook PC Compaq Presario R4000 Notebook PC Second Edition July 2005 First Edition April 2005 Document Part Number: 382519-002

Contents
1 Product Description
1.1 1.2 1.3 1.4 1.5 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­1 Resetting the Notebook . . . . . . . . . . . . . . . . . . . . . . . 1­4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1­5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1­6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1­24

2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­1 2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2­7

3 Illustrated Parts Catalog
3.1 3.2 3.3 3.4 3.5 3.6 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3­1 Notebook Major Components . . . . . . . . . . . . . . . . . . 3­2 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3­14 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 3­16 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3­17 Sequential Part Number Listing . . . . . . . . . . . . . . . 3­19

4 Removal and Replacement Preliminaries
4.1 4.2 4.3 4.4 4.5 4.6 4.7 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service Considerations . . . . . . . . . . . . . . . . . . . . . . . Preventing Damage to Removable Drives . . . . . . . . Preventing Electrostatic Damage . . . . . . . . . . . . . . . Packaging and Transporting Precautions . . . . . . . . . Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . Grounding Equipment and Methods . . . . . . . . . . . . . 4­1 4­2 4­3 4­4 4­5 4­6 4­7
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Maintenance and Service Guide

Contents

5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5­3 5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5­5 5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­7 5.5 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­11 5.6 External Memory Module . . . . . . . . . . . . . . . . . . . . 5­11 5.7 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­14 5.8 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­16 5.9 Volume Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­23 5.10 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5­24 5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­25 5.12 Mini PCI Communications Card. . . . . . . . . . . . . . 5­29 5.13 Internal Memory Module . . . . . . . . . . . . . . . . . . . 5­31 5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5­33 5.15 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­40 5.16 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­49 5.17 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­51 5.18 Front Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­53 5.19 Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . . 5­56 5.20 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­59 5.21 Thermal Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­61 5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­67

6 Specifications A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing

Index

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Maintenance and Service Guide

1
Product Description
The HP Pavilion zv6000 Notebook PC 1 and Compaq Presario R4000 Notebook PC 2 offer advanced modularity, AMD Mobile AthlonTM 64 and Mobile AMD SempronTM processors, and extensive multimedia support.

HP Pavilion zv6000 Notebook PC and Compaq Presario R4000 Notebook PC

1.1 Features


AMD Mobile Athlon 64 4000, 3800, 3500, or 3200 processors, or Mobile AMD Sempron 3200 or 3000 processors, varying by notebook model 15.4-inch, WXGA, TFT (1280 × 800) with BrightView display, 15.4-inch, WXGA, TFT (1280 × 800) display, or 15.0-inch, XGA (1024×768), TFT display, varying by notebook model
1­1



Maintenance and Service Guide

Product Description



100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by notebook model 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB Microsoft® Windows® XP Home Edition or Windows XP Professional, varying by notebook model Full-size Windows keyboard with embedded numeric keypad TouchPad pointing device, including dedicated horizontal (Compaq Presario R4000 models only) and vertical scroll regions and TouchPad on/off button. Integrated 10Base-T/100Base-TX Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini PCI IEEE 802.11b/g WLAN device (selected models only) Support for one Type I or Type II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards Support for ExpressCard slot (selected models only) External 120- or 90-watt AC adapter with 3-wire power cord 12- or 8-cell Li-Ion battery pack, varying by notebook model Stereo speakers Volume up, volume mute, and volume down buttons Support for the following optical drives:
DVD±RW and CD-RW Double Layer Combo Drive with



LightScribe
DVD±RW and CD-RW Combo Drive DVD/CD-RW Combo Drive DVD-ROM drive

Connectors:
Audio-in (microphone) Audio-out (headphone)

1­2

Maintenance and Service Guide

Product Description

Consumer infrared (full-featured HP Pavilion zv6000

models only) Digital Media Slot (full-featured HP Pavilion zv6000 models only) Expansion port 2 ExpressCard slot (full-featured models only) External monitor IEEE 1394 (full-featured models only) models)

Memory Reader (full-featured Compaq Presario R4000

PC Card Power Primary battery RJ-11 (modem) RJ-45 (network) S-Video-out Universal Serial Bus (USB) v. 2.0 (4)

Numerous references are made throughout this Maintenance and Service Guide to "full-featured" and "defeatured" models.

A model is considered to be full-featured if it has the following components: 128-MB dedicated video frame buffer Digital Media Slot (HP Pavilion zv6000 models) ExpressCard slot IEEE 1394 port Memory Reader (Compaq Presario R4000 models) Quick Launch buttons (HP Pavilion zv6000 models only) A notebook model is considered to be defeatured if it has none of the components listed above.

Maintenance and Service Guide

1­3

Product Description

1.2 Resetting the Notebook
If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.3, "Preparing the Notebook for Disassembly," for more information). 2. Remove the real-time clock (RTC) battery (refer to Section 5.22, "System Board," for more information on removing and replacing the RTC battery). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings have been cleared.

1­4

Maintenance and Service Guide

Product Description

1.3 Power Management
The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:


Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby/resume Power/standby button Advanced Configuration and Power Management (ACPM) compliance

Maintenance and Service Guide

1­5

Product Description

1.4 External Components
The external components on the front of the HP Pavilion zv6000 are shown below and described in Table 1-1. Depending on your notebook model, component locations may vary.

Front Components, HP Pavilion zv6000

Table 1-1 Front Components, HP Pavilion zv6000
Item
1

Component
Power/standby light*

Function
On: Notebook is turned on. Blinking: Notebook is in standby. Off: Notebook is off. On or blinking: The primary hard drive or an optical drive is being accessed.

2

Integrated Drive Electronics (IDE) drive light

* If the power/standby and battery lights are blinking simultaneously, an incorrect power supply is connected to the notebook. The power supply should be disconnected immediately and replaced with the correct power supply.

1­6

Maintenance and Service Guide

Product Description

Table 1-1 Front Components, HP Pavilion zv6000 (Continued)
Item
3 4

Component
Display release latch Battery light*

Function
Opens the notebook. On: The battery pack is charging. Blinking: The battery pack has reached a low-battery condition. Off: The battery pack is fully charged or not inserted. Produce stereo sound. Decreases system volume. Increases system volume. Links the notebook to an optional remote control. Mutes or restores volume. On: Volume is muted.

5 6 7 8 9 10

Stereo speakers (2) Volume down button Volume up button Consumer infrared (IR) lens Volume mute button Mute light

* If the power/standby and battery lights are blinking simultaneously, an incorrect power supply is connected to the notebook. The power supply should be disconnected immediately and replaced with the correct power supply.

Maintenance and Service Guide

1­7

Product Description

The external components on the front of the Compaq Presario R4000 are shown below and described in Table 1-2. Depending on your notebook model, component locations may vary.

Front Components, Compaq Presario R4000

Table 1-2 Front Components, Compaq Presario R4000
Item
1 2

Component
Stereo speakers (2) Power/standby light*

Function
Produce stereo sound. On: Notebook is turned on. Blinking: Notebook is in standby. Off: Notebook is off. On: The battery pack is charging. Blinking: The battery pack has reached a low-battery condition. Off: The battery pack is fully charged or not inserted. On or blinking: The primary hard drive or an optical drive is being accessed. Opens the notebook.

3

Battery light*

4 5

IDE drive light Display release button

* If the power/standby and battery lights are blinking simultaneously, an incorrect power supply is connected to the notebook. The power supply should be disconnected immediately and replaced with the correct power supply.

1­8

Maintenance and Service Guide

Product Description

The external components on the rear panel of the notebook are shown below and described in Table 1-3. Depending on your notebook model, component locations may vary.

Rear Panel Components

Table 1-3 Rear Panel Components
Item
1 2

Component
Power connector Exhaust vents (2)

Function
Connects the AC adapter cable. Provide airflow to cool internal components.

To prevent overheating, do nothard obstruct vents. Do not allow a
surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow. 3 4 5 External monitor port USB port RJ-11 (modem) jack Connects an optional VGA monitor or projector. Connects an optional USB device. Connects the modem cable.

Maintenance and Service Guide

1­9

Product Description

The external components on the right side of the notebook are shown below and described in Table 1-4. Depending on your notebook model, component locations may vary.

Right-Side Components

Table 1-4 Right-Side Components
Item
1

Component
Audio-out (headphone) jack

Function
Connects optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR. Connects an optional monaural (single sound channel) microphone. Connects an optional 1394a device such as a scanner, a digital camera, or a digital camcorder.

2 3

Audio-in (microphone) jack 1394 port (select models only)

1­10

Maintenance and Service Guide

Product Description

Table 1-4 Right-Side Components (Continued)
Item
4 5

Component
USB port Exhaust vent

Function
Connects optional USB devices. Provides airflow to cool internal components.

To prevent overheating, do nothard obstruct vents. Do not allow a
surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow. 6 Expansion port 2 Connects the notebook to an optional docking device.

The notebook has only one expansion port. The term expansion
port 2 describes the type of expansion port.
7 8 RJ-45 (network) jack S-Video-out jack Connects an optional network cable. Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card.

Maintenance and Service Guide

1­11

Product Description

The external components on the left side of the notebook are shown below and described in Table 1-5. Depending on your notebook model, component locations may vary.

Left-Side Components

Table 1-5 Left-Side Components
Item
1 2

Component
ExpressCard slot (select models only) USB ports (2)

Function
Supports an optional ExpressCard. Connect optional USB devices.

1­12

Maintenance and Service Guide

Product Description

Table 1-5 Left-Side Components (Continued)
Item
3

Component
Digital Media Slot (select HP Pavilion zv6000 models only) Memory Reader (select Compaq Presario R4000 models only) Security cable slot

Function
Supports most digital memory cards, including Secure Digital (SD) Memory Card, Memory Stick, Memory Stick Pro, xD-Picture Card, MultiMediaCard, or SmartMedia (SM) card.

4

Attaches an optional security cable to the notebook. are designed to Security solutions These deterrents act as deterrents. may not prevent a product from being mishandled or stolen.

5

PC Card slot

Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card. Stores an optional remote control. Ejects an optional PC Card from the PC Card slot. Supports an optical disc.

6 7

PC Card eject button Optical drive

Maintenance and Service Guide

1­13

Product Description

The standard keyboard components on the notebook are shown below and described in Table 1-6.

Standard Keyboard Components

1­14

Maintenance and Service Guide

Product Description

Table 1-6 Standard Keyboard Components
Item
1

Component
Function keys (12)

Function
Perform system and application tasks. When combined with the fn key, the function keys perform additional tasks as hotkeys. Enables caps lock and turns on the caps lock light. Combines with other keys to perform system tasks as hotkeys. For example, pressing fn+f7 decreases screen brightness. Displays the Windows Start menu. Displays a shortcut menu for items beneath the pointer. Move the cursor around the screen. Can be used like the keys on an external numeric keypad. Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light.

2 3

caps lock key fn key

4 5 6 7 8

Windows logo key Windows applications key Arrow keys Embedded numeric keypad keys (15) num lock key

Maintenance and Service Guide

1­15

Product Description

The top components on the HP Pavilion zv6000 are shown below and described in Table 1-7.

Top Components, HP Pavilion zv6000 Models

Table 1-7 Top Components, HP Pavilion zv6000
Item
1 2 3

Component
Digital Media Slot light (select models only) Caps lock light Exhaust vent

Function
On: An optional digital memory card is being accessed. On: Caps lock is on. Provides airflow to cool internal components.

To prevent overheating, do nothard obstruct vents. Do not allow a
surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

1­16

Maintenance and Service Guide

Product Description

Table 1-7 Top Components, HP Pavilion zv6000 (Continued)
Item
4

Component
Power/standby button

Function
When the notebook is Off, press to turn on the notebook. On, briefly press to initiate hibernation. In standby, briefly press to resume from standby. In hibernation, briefly press to restore from hibernation. stopped If the system hasMicrosoft Windows responding and shutdown procedures cannot be used, press and hold for at least 4 seconds to turn off the notebook.

5

Wireless button (select models only)

Turns the wireless functionality on or off, but does not create a wireless connection. establish a wireless Towireless network mustconnection, a already be set up.

6 7 8

Quick Launch buttons (select models only) Display switch Num lock light

Launch default multimedia, digital imaging, or music applications (vary by model). If the notebook is closed while on, initiates standby. On: Num lock is on or the embedded numeric keypad is enabled.

Maintenance and Service Guide

1­17

Product Description

The top components on Compaq Presario R4000 models are shown below and described in Table 1-8.

Top Components, Compaq Presario R4000 Models

Table 1-8 Top Components, Compaq Presario R4000
Item
1

Component
Memory Reader light (select models only) Caps lock light

Function
On: A digital memory card is being accessed. (This light is also visible from the left side of the notebook.) On: Caps lock is on.

2

1­18

Maintenance and Service Guide

Product Description

Table 1-8 Top Components, Compaq Presario R4000 (Continued)
Item
3

Component
Wireless button (select models only)

Function
Turns the wireless functionality on or off, but does not create a wireless connection. establish a wireless Towireless network mustconnection, a already be set up.

4

Power/standby button

When the notebook is Off, press to turn on the notebook. On, briefly press to initiate hibernation. In standby, briefly press to resume from standby. In hibernation, briefly press to restore from hibernation. stopped If the system hasMicrosoft Windows responding and shutdown procedures cannot be used, press and hold for at least 4 seconds to turn off the notebook.

5 6 7 8 9

Volume down button Volume up button Volume mute button Display switch Num lock light

Decreases system volume. Increases system volume. Mutes or restores volume. If the notebook is closed while on, initiates standby. On: Num lock is on or the embedded numeric keypad is enabled.

Maintenance and Service Guide

1­19

Product Description

The HP Pavilion zv6000 notebook TouchPad components are shown below and described in Table 1-9.

TouchPad Components, HP Pavilion zv6000

Table 1-9 TouchPad Components, HP Pavilion zv6000
Item
1 2 3 4 5

Component
TouchPad on/off button TouchPad Left and right TouchPad buttons TouchPad light TouchPad vertical scroll zone

Function
Enables/disables the TouchPad. Moves the pointer. Function like the left and right buttons on an external mouse. On: TouchPad is enabled. Scrolls upward or downward.

1­20

Maintenance and Service Guide

Product Description

The Compaq Presario R4000 notebook TouchPad components are shown below and described in Table 1-10.

TouchPad Components, Compaq Presario R4000

Table 1-10 TouchPad Components, Compaq Presario R4000
Item
1 2 3 4 5 6

Component
TouchPad light TouchPad Left and right TouchPad buttons TouchPad horizontal scroll zone TouchPad vertical scroll zone TouchPad on/off button

Function
On: TouchPad is enabled. Moves the pointer. Function like the left and right buttons on an external mouse. Scrolls toward left side or right side. Scrolls up or down. Enables/disables the TouchPad.

Maintenance and Service Guide

1­21

Product Description

The external components on the bottom of the notebook are shown below and described in Table 1-11.

Bottom Components

Table 1-11 Bottom Components
Item
1

Component
Vents (4)

Function
Provide airflow to cool internal components.

To prevent overheating, do not obstruct vents. Do not allow a
hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow. 2 Battery bay Holds a battery pack.

1­22

Maintenance and Service Guide

Product Description

Table 1-11 Bottom Components (Continued)
Item
3 4 5 6

Component
Battery pack release latch Labels area Optical drive Memory module compartment cover Hard drive bay

Function
Releases a battery pack from the battery bay. Contains the serial number and other information labels. Supports an optical disc, such as a CD or DVD. Contains a memory module slot that supports a replaceable memory module. Holds the primary hard drive.

7

Maintenance and Service Guide

1­23

Product Description

1.5 Design Overview
This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, "Illustrated Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections:


AMD Mobile Athlon 64 and Mobile AMD Sempron processors Audio Display Hard drive Keyboard and TouchPad Memory module Mini PCI communications devices PC Card

Ä

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the notebook.

The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.

1­24

Maintenance and Service Guide

2
Troubleshooting

Å

WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup
Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. If the operating system is working, the notebook restarts the operating system after you exit Computer Setup. in Pointing devices are nottosupportedandComputer Setup; you must use the keyboard navigate make selections. The menu tables later in this chapter provide an overview of Computer Setup options.

Maintenance and Service Guide

2­1

Troubleshooting

Accessing Computer Setup
The information and settings in Computer Setup are accessed from the Main, Security, Advanced, Tools, and Exit menus. 1. Open Computer Setup by turning on or restarting the notebook. Press f10 while the "Press to enter Setup" message is displayed in the lower-left corner of the screen.
To change the language, use the arrow keys to select the

Advanced menu, select Language Support, and then press F5 or F6 until the appropriate language is highlighted. Press F10 to save your selection and exit the Advanced menu.
To view navigation information, press f1. To return to the Computer Setup menu, press esc.

2. Select the Main, Security, Advanced, Tools, and Exit menus. 3. To exit Computer Setup, choose one of the following:
To exit without saving any changes, use the arrow keys to

select Exit > Exit Discarding Changes, and then follow the instructions on the screen.
To exit and save all the settings you have entered, use the

arrow keys to select Exit > Exit Saving Changes, and then follow the instructions on the screen. Your preferences are set when you exit Computer Setup and take effect when the notebook restarts.

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Maintenance and Service Guide

Troubleshooting

Computer Setup Defaults
To return all settings in Computer Setup to the values that were set at the factory: 1. Open Computer Setup by turning on or restarting the notebook. Press f10 while the "Press to enter Setup" message is displayed in the lower-left corner of the screen.
To change the language, use the arrow keys to select the

Advanced menu, select Language Support, and then press F5 or F6 until the appropriate language is highlighted. Press F10 to save your selection and exit the Advanced menu.
To view navigation information, press f1.

2. Use the arrow keys to select Exit > Load Setup Defaults. 3. Press F9. 4. Press enter to confirm the return to default configuration. 5. To confirm the restoration, press f10. 6. Select Exit > Exit Saving Changes, and then follow the instructions on the screen. When the computer restarts, the factory settings are restored, and any identification information you have entered is saved.

Maintenance and Service Guide

2­3

Troubleshooting

Selecting from the Main Menu
Table 2-1 Main Menu
Select System Information To Do This View identification information about the notebook. View specification information about the processor, memory and cache size, keyboard controller version, and system BIOS.

Selecting from the Security Menu
Table 2-2 Security Menu
Select Administrator password Power-on password DriveLock password To Do This Enter, change, or delete an HP Administrator password. Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock user or master password. Settings are accessible DriveLock enter Computer Setup byonly when you turning on (not restarting) the notebook. Device security Enable diskette drive or optical drive for inclusion in MultiBoot.

2­4

Maintenance and Service Guide

Troubleshooting

Selecting from the Advanced Menu
Table 2-3 Advanced Menu
Select Video Graphic Mode Dedicated Video Memory Total Video Memory Language Support Boot Order Accessibility Options To Do This Select UMA, SidePort, or UMA+SidePort video memory modes. View the size of the on-board video memory. View the size of the total system video memory Change the Computer Setup language. Set the boot order. Provides access to electronic and information technology to a wide range of people with disabilities. Enable/disable a wireless local area network device. Enable/disable a Bluetooth device.

Embedded WLAN device Embedded Bluetooth device

Selecting from the Tools Menu
Table 2-4 Tools Menu
Select HDD Self-test To Do This Run a quick or comprehensive self-test on any hard drive in the system.

Maintenance and Service Guide

2­5

Troubleshooting

Table 2-5 Exit Menu
Select Exit Saving Changes To Do This Save changes entered during the current session. Then exit and restart the notebook. The changes you save are in effect when the notebook restarts. Cancel changes entered during the current session. Then exit and restart the notebook. Replace configuration settings in Computer Setup with factory default settings. (Identification information is retained.)

Exit Discarding Changes Load Setup Defaults

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Maintenance and Service Guide

Troubleshooting

2.2 Troubleshooting Flowcharts
Table 2-6 Troubleshooting Flowcharts Overview
Flowchart 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 Description "Flowchart 2.1--Initial Troubleshooting" "Flowchart 2.2--No Power, Part 1" "Flowchart 2.3--No Power, Part 2" "Flowchart 2.4--No Power, Part 3" "Flowchart 2.5--No Power, Part 4" "Flowchart 2.6--No Video, Part 1" "Flowchart 2.7--No Video, Part 2" "Flowchart 2.8--Nonfunctioning Docking Device (if applicable)" "Flowchart 2.9--No Operating System (OS) Loading" "Flowchart 2.10--No OS Loading, Hard Drive, Part 1" "Flowchart 2.11--No OS Loading, Hard Drive, Part 2" "Flowchart 2.12--No OS Loading, Hard Drive, Part 3" "Flowchart 2.13--No OS Loading, Diskette Drive"

Maintenance and Service Guide

2­7

Troubleshooting

Table 2-6 Troubleshooting Flowcharts Overview (Continued)
Flowchart 2.14 2.15 2.16 2.17 2.18 2.19 2.20 Description "Flowchart 2.14--No OS Loading, Optical Drive" "Flowchart 2.15--No Audio, Part 1" "Flowchart 2.16--No Audio, Part 2" "Flowchart 2.17--Nonfunctioning Device" "Flowchart 2.18--Nonfunctioning Keyboard" "Flowchart 2.19--Nonfunctioning Pointing Device" "Flowchart 2.20--No Network/Modem Connection"

2­8

Maintenance and Service Guide

Troubleshooting

Flowchart 2.1--Initial Troubleshooting
Begin troubleshooting.

N
Go to Is there power?
"Flowchart 2.2--No Power, Part 1."

Y N
Beeps, LEDs, or error messages? Check LED board, speaker connections. All drives working?

N
Go to
"Flowchart 2.17--Nonfunctioning Device."

Y N
Go to Is there video? (no boot)
"Flowchart 2.6--No Video, Part 1."

Y N
Keyboard/ pointing device working? Go to
"Flowchart 2.18--Nonfunctioning Keyboard" or "Flowchart 2.19--Nonfunctioning Pointing Device."

Y N
Go to Is the OS loading?
"Flowchart 2.9--No Operating System (OS) Loading."

Y N
Connecting to network or modem?

Y N

Go to
"Flowchart 2.20--No Network/Modem Connection."

Go to Is there sound?
"Flowchart 2.15--No Audio, Part 1."

Y

Y

End

Maintenance and Service Guide

2­9

Troubleshooting

Flowchart 2.2--No Power, Part 1
No power (power LED is off).

Remove from docking device (if applicable).

N
Power up on battery power? Reset power.* Power up on battery power?

N
Go to
"Flowchart 2.3--No Power, Part 2."

Y N
Power up on AC power? Reset power.*

Y N
Power up on AC power? Go to
"Flowchart 2.4--No Power, Part 3."

Y Y
Power up in docking device? Done

Y

N
1. Reseat the power cables in the docking device and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working.

*NOTES 1. On select models, there is a separate reset button. 2. On select models, the notebook can be reset using the standby switch and either the lid switch or the main power switch.

Y
Done Power up in docking device?

N

Go to
"Flowchart 2.8--Nonfunctioning Docking Device (if applicable)."

2­10

Maintenance and Service Guide

Troubleshooting

Flowchart 2.3--No Power, Part 2
Continued from
"Flowchart 2.2--No Power, Part 1."

Visually check for debris in battery socket and clean if necessary.

Y
Power on? Done

N
Check battery by recharging it, moving it to another notebook, or replacing it.

N
Power on? Replace power supply (if applicable).

Y N
Go to Done Power on?
"Flowchart 2.4--No Power, Part 3."

Y

Done

Maintenance and Service Guide

2­11

Troubleshooting

Flowchart 2.4--No Power, Part 3
Continued from
"Flowchart 2.3--No Power, Part 2."

Plug directly into AC outlet.

Y
Power LED on? Done

N
Reseat AC adapter in notebook and at power source.

Y
Power on? Done External

N N
Power outlet active? Try different outlet.

Internal or external AC adapter? Internal Go to

Replace external AC adapter.

Y
Replace power cord.

N
Power on?

"Flowchart 2.5--No Power, Part 4."

Y Y
Done Power on? Done

N

2­12

Maintenance and Service Guide

Troubleshooting

Flowchart 2.5--No Power, Part 4
Continued from
"Flowchart 2.4--No Power, Part 3."

Open notebook.

Y
Loose or damaged parts?

N
Close notebook and retest.

Reseat loose components and boards and replace damaged items.

N
Power on? Replace the following items (if applicable). Check notebook operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* *NOTE: Replace these items as a set to prevent shorting out among components.

Y

Done

Maintenance and Service Guide

2­13

Troubleshooting

Flowchart 2.6--No Video, Part 1
No video.

Docking Device Stand-alone or docking device? Stand-alone Internal or external display*? External Adjust brightness. Internal Adjust brightness. Go to
"Flowchart 2.7--No Video, Part 2."

*NOTE: To change from internal to external display, use the hotkey combination.

Y
Video OK? Done

N A
Press lid switch to ensure operation.

Y
Video OK? Done Video OK?

Y
Done

N
Check for bent pins on cable.

N
Replace the following one at a time. Test after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Display 3. System board

N
Video OK? Try another display. Internal and external video OK?

N
Replace system board.

Y
Done

Y
Done

2­14

Maintenance and Service Guide

Troubleshooting

Flowchart 2.7--No Video, Part 2
Continued from
"Flowchart 2.6--No Video, Part 1."

Remove notebook from docking device, if connected.

Adjust display brightness.

Check brightness of external monitor.

N
Go to "A" in Video OK?
"Flowchart 2.6--No Video, Part 1."

Y
Video OK? Done

Y
Check that notebook is properly seated in docking device, for bent pins on cable, and for monitor connection.

N
Try another external monitor.

Y
Video OK? Done Internal and external video OK?

Y
Done

N

N
Go to Adjust external monitor display.
"Flowchart 2.8--Nonfunctioning Docking Device (if applicable)."

Maintenance and Service Guide

2­15

Troubleshooting

Flowchart 2.8--Nonfunctioning Docking Device (if applicable)
Nonfunctioning docking device.

Reseat power cord in docking device and power outlet.

Check voltage setting on docking device.

Reinstall notebook into docking device.

Reset monitor cable connector at docking device.

Y
Docking device operating? Done

Y
Docking device operating? Done

N
Test replacement docking device with new notebook.

N
Remove notebook, replace docking device.

2­16

Maintenance and Service Guide

Troubleshooting

Flowchart 2.9--No Operating System (OS) Loading
No OS loading.*

Reseat power cord in docking device and power outlet.

No OS loading from hard drive, go to "Flowchart 2.10--No OS Loading,
Hard Drive, Part 1."

No OS loading from diskette drive, go to "Flowchart 2.13--No OS Loading,
Diskette Drive."

No OS loading from optical drive, go to "Flowchart 2.14--No OS Loading,
Optical Drive."

No OS loading from network, go to "Flowchart 2.20--No Network/Modem
Connection."

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

Maintenance and Service Guide

2­17

Troubleshooting

Flowchart 2.10--No OS Loading, Hard Drive, Part 1
OS not loading from hard drive.

Y
Nonsystem disk message?

Go to
"Flowchart 2.11--No OS Loading, Hard Drive, Part 2."

N
Reseat external hard drive.

Y
OS loading? Done

N N
Boot from CD?

Y
Check the Setup utility for correct booting order.

N
Boot from diskette?

Go to
"Flowchart 2.13--No OS Loading, Diskette Drive."

Y N
Change boot priority through the Setup utility and reboot.

Boot from hard drive?

Y
Done

N
Boot from hard drive? Go to
"Flowchart 2.17--Nonfunctioning Device."

Y

2­18

Maintenance and Service Guide

Troubleshooting

Flowchart 2.11--No OS Loading, Hard Drive, Part 2
Continued from
"Flowchart 2.10--No OS Loading, Hard Drive, Part 1."

Reseat hard drive. 1. Replace hard drive. 2. Replace system board.

N
Disc or diskette in drive?

Y
Hard drive accessible? Done

Y
Remove disc or diskette and reboot.

N
Run FDISK.

Y
Boot from hard drive? Done Hard drive partitioned?

N

N N
Boot from diskette drive? Go to
"Flowchart 2.13--No OS Loading, Diskette Drive."

Y N
Hard drive formatted?

Create partition, and then format hard drive to bootable C:\ prompt.

Format hard drive and bring to a bootable C:\ prompt.

Y N
Hard drive accessible?

Y

Y
Notebook booted? Done

Y
Go to
"Flowchart 2.12--No OS Loading, Hard Drive, Part 3."

Load OS using Operating System disc (if applicable).

N
Go to
"Flowchart 2.12--No OS Loading, Hard Drive, Part 3."

Maintenance and Service Guide

2­19

Troubleshooting

Flowchart 2.12--No OS Loading, Hard Drive, Part 3
Continued from
"Flowchart 2.11--No OS Loading, Hard Drive, Part 2."

N
System files on hard drive? Install OS and reboot.

Y Y
Virus on hard drive? Clean virus. OS loading from hard drive?

Y
Done

N
Run SCANDISK and check for bad sectors.

N Y
Diagnostics on disc or diskette? Replace hard drive.

N N
Can bad sectors be fixed? Replace hard drive. Run diagnostics and follow recommendations.

Y N
Fix bad sectors. Boot from hard drive? Replace hard drive.

Y
Done

2­20

Maintenance and Service Guide

Troubleshooting

Flowchart 2.13--No OS Loading, Diskette Drive
Y
OS not loading from diskette drive. Reseat diskette drive. OS loading? Done

N

Y
Nonsystem disk message? Bootable diskette in drive?

N
Install bootable diskette and reboot notebook.

N N
Boot from another device? Go to
"Flowchart 2.17--Nonfunctioning Device."

Y
Check diskette for system files. Try different diskette.

Y N
Diskette drive enabled in the Setup utility? Enable drive and cold boot notebook. Nonsystem disk error?

Y

N Y

Replace the following components individually, retesting after each replacement: Diskette drive System board

Y Y
Is diskette drive boot order correct? Reset the notebook. Refer to
Section 1.2, "Resetting the Notebook," for

OS loading?

Done

N

N

instructions.

Change boot priority using the Setup utility.

Go to
"Flowchart 2.17--Nonfunctioning Device."

Maintenance and Service Guide

2­21

Troubleshooting

Flowchart 2.14--No OS Loading, Optical Drive
No OS loading from CD-ROM or DVD-ROM drive.

Y
Disc in drive? Bootable disc in drive?

N

N
Install bootable disc.

Y
Try another bootable disc.

Install bootable disc and reboot notebook.

Y
Boots from CD or DVD? Done

N Y
Reseat drive. Boots from CD or DVD? Done

N N
Booting from another device? Go to
"Flowchart 2.17--Nonfunctioning Device."

Y Y
Booting order correct?

Reset the notebook. Refer to
Section 1.2, "Resetting the Notebook," for

Go to
"Flowchart 2.17--Nonfunctioning Device."

N
Correct boot order using the Setup utility.

instructions.

2­22

Maintenance and Service Guide

Troubleshooting

Flowchart 2.15--No Audio, Part 1
Y
No audio. Turn up audio internally or externally. Audio? Done

N

Y
Notebook in docking device (if applicable)? Undock Internal audio?

N
Go to
"Flowchart 2.16--No Audio, Part 2."

N
Go to
"Flowchart 2.16--No Audio, Part 2."

Y
Dock notebook in replacement docking device.

Y
Go to
"Flowchart 2.17--Nonfunctioning Device."

Audio?

Done

N

Maintenance and Service Guide

2­23

Troubleshooting

Flowchart 2.16--No Audio, Part 2
Continued from
"Flowchart 2.15--No Audio, Part 1."

N
Audio driver in OS configured? Reload audio drivers.

Y N
Correct drivers for application? Load drivers and set configuration in OS.

Y
Connect to external speaker.

N
Audio?

Y

Replace audio board and speaker connections in notebook (if applicable).

Y
Audio? Done

N

Replace the following components individually, retesting after each replacement: Internal speakers. Audio board (if applicable). System board.

2­24

Maintenance and Service Guide

Troubleshooting

Flowchart 2.17--Nonfunctioning Device
Nonfunctioning device.

Reseat device.

Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage.

Y
Clear CMOS. Any physical device detected? Fix or replace broken item. Go to Replace hard drive.
"Flowchart 2.9--No Operating System (OS) Loading."

N
Reattach device. Close notebook, plug in power, and reboot.

N
Device boots properly? Replace NIC. If integrated NIC, replace system board. Device boots properly?

N

Y
Replace diskette drive.

Y

Done

Done

Maintenance and Service Guide

2­25

Troubleshooting

Flowchart 2.18--Nonfunctioning Keyboard
Keyboard not operating properly.

Connect notebook to good external keyboard.

N
External device works? Replace system board.

Y
Reseat internal keyboard connector (if applicable).

N
Keyboard operating properly? Replace internal keyboard or cable.

Y Y
Done Keyboard operating properly? Done

N
Replace system board.

2­26

Maintenance and Service Guide

Troubleshooting

Flowchart 2.19--Nonfunctioning Pointing Device
Pointing device not operating properly.

Connect notebook to good external pointing device.

N
External device works? Replace system board.

Y
Reseat internal pointing device connector (if applicable).

N
Pointing device operating properly? Replace internal pointing device or cable.

Y Y
Done Pointing device operating properly? Done

N
Replace system board.

Maintenance and Service Guide

2­27

Troubleshooting

Flowchart 2.20--No Network/Modem Connection
No network or modem connection.

N
Network or modem jack active? Replace jack or have jack activated.

Y Y
Digital line? Connect to nondigital line.

N N
NIC/modem configured in OS? Reload drivers and reconfigure. Network or modem connection working?

Y
Done

Y
Disconnect all power from the notebook and open.

N
Replace NIC/modem (if applicable).

Y
Reseat NIC/modem (if applicable). Network or modem connection working? Done

N
Replace system board.

2­28

Maintenance and Service Guide

3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a reference for spare part numbers.

3.1 Serial Number Location
When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.

Serial Number Location

Maintenance and Service Guide

3­1

Illustrated Parts Catalog

3.2 Notebook Major Components

Notebook Major Components, HP Pavilion zv6000
3­2 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook Major Components
Item
1

Description

Spare Part Number

Display assemblies (include display cable, wireless antenna boards, and antenna cables) For use with HP Pavilion zv6000 models with wireless capability 15.4-inch, WXGA, TFT with BrightView 15.4-inch, WXGA, TFT For use with HP Pavilion zv6000 models without wireless capability 15.4-inch, WXGA, TFT with BrightView 15.4-inch, WXGA, TFT For use with Compaq Presario R4000 models with wireless capability 15.4-inch, WXGA, TFT with BrightView 15.4-inch, WXGA, TFT For use with Compaq Presario R4000 models without wireless capability 15.4-inch, WXGA, TFT with BrightView 15.4-inch, WXGA, TFT 15.0-inch, XGA, TFT Display inverters (not illustrated) For use with 15.4-inch display assemblies For use with 15.0-inch display assemblies Display latch kit (not illustrated) Wireless antenna boards and cables (not illustrated) 383669-001 383668-001 383914-001 383667-001

383939-001 383935-001

383940-001 383936-001

383941-001 383937-001

383942-001 383938-001 383946-001

Maintenance and Service Guide

3­3

Illustrated Parts Catalog

Notebook Major Components, Compaq Presario R4000

3­4

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item
2

Description
Keyboard covers For use with HP Pavilion zv6000 models with wireless capability For use with HP Pavilion zv6000 models without wireless capability For use with Compaq Presario R4000 models with wireless capability For use with Compaq Presario R4000 models without wireless capability

Spare Part Number

383915-001 383916-001 383918-001 383917-001 383912-001

3 4

Volume board (includes volume board cable; for use only on Compaq Presario R4000 models) Keyboards For use with HP Pavilion zv6000 models: Belgium Denmark France French Canada Germany Italy The Netherlands 383664-A41 383664-081 383664-051 383664-121 383664-041 383664-061 383664-331 Norway Portugal Spain Sweden/Finland Switzerland United Kingdom United States

383664-091 383664-131 383664-071 383664-B71 383664-111 383664-031 383664-001

For use with Compaq Presario R4000 models: Denmark France French Canada Italy The Netherlands 383665-081 383665-051 383665-121 383665-061 383665-331 Norway Spain Sweden/Finland United Kingdom United States 383665-091 383665-071 383665-B71 383665-031 383665-001

Maintenance and Service Guide

3­5

Illustrated Parts Catalog

Notebook Major Components, HP Pavilion zv6000

3­6

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item
5

Description
Bluetooth® wireless board (includes Bluetooth board cable) Miscellaneous Plastics Kit

Spare Part Number
394733-001 383670-001

6a 6b 6c 6d 6e 6f 7

Includes: Top cover rear bezel (for use with HP Pavilion zv6000 models) PC Card slot space saver ExpressCard slot space saver RTC battery Memory module compartment cover Hard drive cover Notebook feet (not illustrated) Top covers (do not include TouchPad components) For use with full-featured HP Pavilion zv6000 models For use with defeatured HP Pavilion zv6000 models For use with full-featured Compaq Presario R4000 models For use with defeatured Compaq Presario R4000 models TouchPad components (not illustrated) TouchPad board (includes TouchPad cable) TouchPad cover (for use with HP Pavilion zv6000 models only) TouchPad support bracket (for use with Compaq Presario R4000 models only) 383927-001 383928-001 383913-001 398034-001 398033-001 398036-001 398035-001

8

Front boards (for use with HP Pavilion zv6000 models only) For use with full-featured models with infrared For use with defeatured models without infrared 383905-001 384134-001

Maintenance and Service Guide

3­7

Illustrated Parts Catalog

Notebook Major Components, Compaq Presario R4000

3­8

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item
9

Description
Thermal frames (include fan and thermal paste) For use with HP Pavilion zv6000 models For use with Compaq Presario R4000 models

Spare Part Number

383880-001 383881-001

10

Thermal modules For use with full-featured models For use with defeatured models 383675-001 383676-001

11

Processors (include thermal paste) AMD Mobile Athlon 64 4000 AMD Mobile Athlon 64 3800 AMD Mobile Athlon 64 3500 AMD Mobile Athlon 64 3200 Mobile AMD Sempron 3200 Mobile AMD Sempron 3000 396878-001 396877-001 396876-001 396879-001 396881-001 396880-001

12

System boards For use with full-featured models For use with defeatured models 396870-001 396869-001

Maintenance and Service Guide

3­9

Illustrated Parts Catalog

Notebook Major Components, HP Pavilion zv6000

3­10

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item
13

Description
Memory modules 1024 MB 512 MB 256 MB

Spare Part Number

383950-001 383949-001 383948-001

14

Speakers For use with HP Pavilion zv6000 models For use with Compaq Presario R4000 models 383919-001 383920-001

15

Optical drives For use with HP Pavilion zv6000 models DVD±RW and CD-RW Double Layer Combo Drive with LightScribe DVD±RW and CD-RW Double Layer Combo Drive DVD/CD-RW Combo Drive For use with Compaq Presario R4000 models DVD±RW and CD-RW Double Layer Combo Drive with LightScribe DVD±RW and CD-RW Double Layer Combo Drive DVD±RW and CD-RW Combo Drive DVD/CD-RW Combo Drive 396871-001 398032-001 383961-001 396872-001 398031-001 383960-001 383962-001 383926-001

16 17

Fan assembly Mini PCI communications cards 802.11b/g wireless local access network (WLAN) card, for use in North America 802.11b/g WLAN card, for use in the rest of the world

392557-001 392557-002

Maintenance and Service Guide

3­11

Illustrated Parts Catalog

Notebook Major Components, Compaq Presario R4000

3­12

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item
18

Description
Base enclosures For use with full-featured HP Pavilion zv6000 models For use with defeatured HP Pavilion zv6000 models For use with Compaq Presario R4000 models

Spare Part Number

383921-001 383922-001 383925-001

19

Hard drives (include frame and connector) 5400-rpm 80-GB 60-GB 383954-001 392575-001 4200-rpm 100-GB 80-GB 60-GB 40-GB 392576-001 383953-001 383952-001 383951-001

20

Battery packs 12-cell, 6.6-AHr, for use with HP Pavilion zv6000 models 8-cell, 4.4-AHr, for use with HP Pavilion zv6000 models 12-cell, 6.6-AHr, for use with Compaq Presario R4000 models 8-cell, 4.4-AHr, for use with Compaq Presario R4000 models 383963-001 383965-001 383966-001 383968-001

Maintenance and Service Guide

3­13

Illustrated Parts Catalog

3.3 Mass Storage Devices

3­14

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-2 Mass Storage Devices Spare Part Number Information
Item
1

Description
Hard drives (include frame and connector) 5400 rpm 80-GB 60-GB 383954-001 392575-001 4200-rpm 100-GB 80-GB 60-GB 40-GB

Spare Part Number

392576-001 383953-001 383952-001 383951-001

2

Optical drives For use with HP Pavilion zv6000 models DVD±RW and CD-RW Double Layer Combo Drive with LightScribe DVD±RW and CD-RW Double Layer Combo Drive DVD/CD-RW Combo Drive For use with Compaq Presario R4000 models DVD±RW and CD-RW Double Layer Combo Drive with LightScribe DVD±RW and CD-RW Double Layer Combo Drive DVD±RW and CD-RW Combo Drive DVD/CD-RW Combo Drive 396871-001 398032-001 383961-001 396872-001 398031-001 383960-001 383962-001

Maintenance and Service Guide

3­15

Illustrated Parts Catalog

3.4 Miscellaneous Plastics Kit

Table 3-3 Miscellaneous Plastics Kit Spare Part Number 383670-001
Item
1 2 3 4 5 6 7

Description
Top cover rear bezel PC Card slot space saver ExpressCard slot space saver RTC battery Memory module compartment cover (includes 1 captive screw, secured by C-clip) Hard drive cover (includes 2 captive screws, secured by C-clips) Notebook feet (4)

3­16

Maintenance and Service Guide

Illustrated Parts Catalog

3.5 Miscellaneous (Not Illustrated)
Table 3-4 Miscellaneous (Not Illustrated) Spare Part Number Information
Description All-in-one media cable Audio Y-cable Cable Kit HP remote control (for use with HP Pavilion zv6000 models) Label Kit Power supplies 120 watt, PFC 120 watt, non-PFC 90 watt, PFC 90 watt, non-PFC Power cords For use in: Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Canada, French Canada, Latin America, Taiwan, Thailand, and the United States Denmark Hong Kong and the United Kingdom Italy Switzerland Rubber Pad Kit 350188-021 350188-001 350188-081 350188-031 350188-061 350188-111 383674-001 394208-001 394209-001 394210-001 394211-001 Spare Part Number 375759-001 379452-001 383671-001 371694-001 383672-001

Maintenance and Service Guide

3­17

Illustrated Parts Catalog

Table 3-4 Miscellaneous (Not Illustrated) Spare Part Number Information (Continued)
Description Screw Kit (include the following screws; refer to Appendix C, "Screw Listing," for more information on specifications and usage) Phillips PM2.5×8.0 screw Phillips PM2.5×7.0 screw Phillips PM2.5×4.0 screw Phillips PM2.0×16.0 screw Phillips PM2.0×5.0 screw Spare Part Number 383673-001

Phillips PM2.0×12.0 spring-loaded screw Phillips PM2.0×4.0 screw Phillips PM2.0×2.0 screw Phillips PM1.5×4.0 screw 371693-001 364727-001 309674-001

Wired headset with volume control USB digital drive USB travel mouse

3­18

Maintenance and Service Guide

Illustrated Parts Catalog

3.6 Sequential Part Number Listing
Table 3-5 Sequential Part Number Listing
Spare Part Number
309674-001 350188-001 350188-021

Description
USB travel mouse Power cord for use in Canada, French Canada, Latin America, Taiwan, Thailand, and the United States Power cord for use in Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Power cord for use in Hong Kong and the United Kingdom Power cord for use in Italy Power cord for use in Denmark Power cord for use in Switzerland Rubber Pad Kit Wired headset with volume control HP remote control (for use with HP Pavilion zv6000 models) All-in-one Media Cable 802.11b/g WLAN Mini PCI communications card, for use in most of the world 802.11b/g WLAN Mini PCI communications card, for use in the rest of the world Audio Y-cable Keyboard for use with HP Pavilion zv6000 models in the United States Keyboard for use with HP Pavilion zv6000 models in the United Kingdom Keyboard for use with HP Pavilion zv6000 models in Germany

350188-031 350188-061 350188-081 350188-111 364727-001 371693-001 371694-001 375759-001 377408-001 377408-002 379452-001 383664-001 383664-031 383664-041

Maintenance and Service Guide

3­19

Illustrated Parts Catalog

Table 3-5 Sequential Part Number Listing (Continued)
Spare Part Number
383664-051 383664-061 383664-071 383664-081 383664-091 383664-111 383664-121 383664-131 383664-331 383664-A41 383664-B71 383665-001 383665-031 383665-051 383665-061 383665-071 383665-081

Description
Keyboard for use with HP Pavilion zv6000 models in France Keyboard for use with HP Pavilion zv6000 models in Italy Keyboard for use with HP Pavilion zv6000 models in Spain Keyboard for use with HP Pavilion zv6000 models in Denmark Keyboard for use with HP Pavilion zv6000 models in Norway Keyboard for use with HP Pavilion zv6000 models in Switzerland Keyboard for use with HP Pavilion zv6000 models in French Canada Keyboard for use with HP Pavilion zv6000 models in Portugal Keyboard for use with HP Pavilion zv6000 models in the Netherlands Keyboard for use with HP Pavilion zv6000 models in Belgium Keyboard for use with HP Pavilion zv6000 models in Sweden/Finland Keyboard for use with Compaq Presario R4000 models in the United States Keyboard for use with Compaq Presario R4000 models in the United Kingdom Keyboard for use with Compaq Presario R4000 models in France Keyboard for use with Compaq Presario R4000 models in Italy Keyboard for use with Compaq Presario R4000 models in Spain Keyboard for use with Compaq Presario R4000 models in Denmark

3­20

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-5 Sequential Part Number Listing (Continued)
Spare Part Number
383665-091 383665-121 383665-331 383665-B71 383667-001 383668-001 383669-001 383670-001 383671-001 383672-001 383673-001 383674-001 383675-001 383676-001 383880-001 383881-001 383905-001

Description
Keyboard for use with Compaq Presario R4000 models in Norway Keyboard for use with Compaq Presario R4000 models in French Canada Keyboard for use with Compaq Presario R4000 models in the Netherlands Keyboard for use with Compaq Presario R4000 models in Sweden/Finland Wireless antenna boards and cables Display inverter for use with 15.0-inch display assemblies Display inverter for use with 15.4-inch display assemblies Miscellaneous Plastics Kit Cable Kit Label Kit Screw Kit Rubber Pad Kit Thermal module for use with full-featured models Thermal module for use with defeatured models Thermal frame for use with HP Pavilion zv6000 models (includes fan and thermal paste) Thermal frame for use with Compaq Presario R4000 models (includes fan and thermal paste) Front board for use with full-featured HP Pavilion zv6000 models with infrared

Maintenance and Service Guide

3­21

Illustrated Parts Catalog

Table 3-5 Sequential Part Number Listing (Continued)
Spare Part Number
383912-001 383913-001 383914-001 383915-001 383916-001 383917-001 383918-001 383919-001 383920-001 383921-001 383922-001 383925-001 383926-001 383927-001 383928-001 383935-001

Description
Volume board (includes volume board cable; for use only on Compaq Presario R4000 models) TouchPad support bracket (for use with Compaq Presario R4000 models) Display latch kit Keyboard cover for use with HP Pavilion zv6000 models with wireless capability Keyboard cover for use with HP Pavilion zv6000 models without wireless capability Keyboard cover for use with Compaq Presario R4000 models without wireless capability Keyboard cover for use with Compaq Presario R4000 models with wireless capability Speaker for use with HP Pavilion zv6000 models Speaker for use with Compaq Presario R4000 models Base enclosure for use with full-featured HP Pavilion zv6000 models Base enclosure for use with defeatured HP Pavilion zv6000 models Base enclosure for use with Compaq Presario R4000 models Fan assembly (includes thermal paste) TouchPad board (not illustrated; includes TouchPad cable) TouchPad cover (not illustrated; for use with HP Pavilion zv6000 models only) Display assembly, 15.4-inch, WXGA, TFT, for use with HP Pavilion zv6000 models with wireless capability (includes display cable, wireless antenna boards, and antenna cables)

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Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-5 Sequential Part Number Listing (Continued)
Spare Part Number
383936-001

Description
Display assembly, 15.4-inch, WXGA, TFT, for use with HP Pavilion zv6000 models without wireless capability (includes display cable) Display assembly, 15.4-inch, WXGA, TFT, for use with Compaq Presario R4000 models with wireless capability (includes display cable, wireless antenna boards, and antenna cables) Display assembly, 15.4-inch, WXGA, TFT, for use with Compaq Presario R4000 models without wireless capability (includes display cable) Display assembly, 15.4-inch, WXGA, TFT with BrightView, for use with HP Pavilion zv6000 models with wireless capability (includes display cable, wireless antenna boards, and antenna cables) Display assembly, 15.4-inch, WXGA, TFT with BrightView, for use with HP Pavilion zv6000 models without wireless capability (includes display cable) Display assembly, 15.4-inch, WXGA, TFT with BrightView, for use with Compaq Presario R4000 models with wireless capability (includes display cable, wireless antenna boards, and antenna cables) Display assembly, 15.4-inch, WXGA, TFT with BrightView, for use with Compaq Presario R4000 models without wireless capability (includes display cable) Display assembly, 15.0-inch, XGA, TFT, for use with Compaq Presario R4000 models without wireless capability (includes display cable) 256-MB memory module 512-MB memory module 1024-MB memory module

383937-001

383938-001

383939-001

383940-001

383941-001

383942-001

383946-001

383948-001 383949-001 383950-001

Maintenance and Service Guide

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Illustrated Parts Catalog

Table 3-5 Sequential Part Number Listing (Continued)
Spare Part Number
383951-001 383952-001 383953-001 383954-001 383960-001 383961-001 383962-001 383963-001 383965-001 383966-001 383968-001 384134-001 392557-001 392557-002 392574-001 392575-001 392576-001

Description
4200-rpm 40-GB hard drive (includes frame and connector) 4200-rpm, 60-GB hard drive (includes frame and connector) 4200-rpm, 80-GB hard drive (includes frame and connector) 5400-rpm, 80-GB hard drive (includes frame and connector) DVD±RW and CD-RW Combo Drive for use with Compaq Presario R4000 models DVD/CD-RW Combo Drive for use with HP Pavilion zv6000 models DVD/CD-RW Combo Drive for use with Compaq Presario R4000 models 12-cell, 6.6-AHr battery pack for use with HP Pavilion zv6000 models 8-cell, 4.4-AHr battery pack for use with HP Pavilion zv6000 models 12-cell, 6.6-AHr battery pack for use with Compaq Presario R4000 models 8-cell, 4.4-AHr battery pack for use with Compaq Presario R4000 models Front board for use with defeatured HP Pavilion zv6000 models without infrared 802.11b/g WLAN card, for use in North America 802.11b/g WLAN card, for use in the rest of the world DVD±RW and CD-RW Combo Drive with Lightscribe for use with Compaq Presario R4000 models 5400-rpm 60-GB hard drive (includes frame and connector) 4200-rpm 100-GB hard drive (includes frame and connector)

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Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-5 Sequential Part Number Listing (Continued)
Spare Part Number
394208-001 394209-001 394210-001 394211-001 394733-001 396869-001 396870-001 396871-001 396872-001 396876-001 396877-001 396878-001 396879-001 396880-001 396881-001 398031-001

Description
120-watt, PFC power supply 120-watt, non-PFC power supply 90-watt, PFC power supply 90-watt, non-PFC power supply Bluetooth wireless board (includes Bluetooth board cable) System board for use with defeatured models System board for use with full-featured models DVD±RW and CD-RW Double Layer Combo Drive with Lightscribe for use with HP Pavilion zv6000 models DVD±RW and CD-RW Double Layer Combo Drive with LightScribe for use with Compaq Presario R4000 models AMD Mobile Athlon 64 3500 processor (includes thermal paste) AMD Mobile Athlon 64 3800 processor (includes thermal paste) AMD Mobile Athlon 64 4000 processor (includes thermal paste) AMD Mobile Athlon 64 3200 processor (includes thermal paste) Mobile AMD Sempron 3000 processor (includes thermal paste) Mobile AMD Sempron 3200 processor (includes thermal paste) DVD±RW and CD-RW Dual Layer Combo Drive for use with Compaq Presario R4000 models

Maintenance and Service Guide

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Illustrated Parts Catalog

Table 3-5 Sequential Part Number Listing (Continued)
Spare Part Number
398032-001 398033-001 398034-001 398035-001 398036-001

Description
DVD±RW and CD-RW Dual Layer Combo Drive for use with HP Pavilion zv6000 models Top cover for use with defeatured HP Pavilion zv6000 models Top cover for use with full-featured HP Pavilion zv6000 models Top cover for use with defeatured Compaq Presario R4000 models Top cover for use with full-featured Compaq Presario R4000 models

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Maintenance and Service Guide

4
Removal and Replacement Preliminaries
This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools Required
You will need the following tools to complete the removal and replacement procedures: Magnetic screwdriver Phillips P0 screwdriver Flat-bladed screwdriver Tool kit--includes connector removal tool, loopback plugs, and case utility tool

Maintenance and Service Guide

4­1

Removal and Replacement Preliminaries

4.2 Service Considerations
The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

As you remove each subassembly from the notebook, place the subassembly (and all accompanying screws) away from
the work area to prevent damage.

Plastic Parts
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors

Ä

CAUTION: When servicing the notebook, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

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Maintenance and Service Guide

Removal and Replacement Preliminaries

4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: Before removing or inserting a hard drive, shut down the notebook. If you are unsure whether the notebook is off or in hibernation, turn the notebook on, and then shut it down through the operating system. Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive and ensure that the optical drive tray is closed. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE: Handle With Care."

Maintenance and Service Guide

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Removal and Replacement Preliminaries

4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built