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TABLE

OF

C ONTENTS

Surf the Net!................................................................................................................................................15 Browser features ...................................................................................................................................16 What is E-mail? .......................................................................................................................................17 Your Internet tools.............................................................................................................................17 Troubleshooting ................................................................................................................................18 Step by Step troubleshooting............................................................................................18 Frequently Asked Questions (FAQ) to our Customer Contact Centre.....................................................................................................20 Packard Bell Utilities ................................................................................................................37 Packard Bell Snapsys......................................................................................................................37 Packard Bell SmartRestore ...................................................................................................38 Packard Bell Recovery Program...................................................................................40 Packard Bell Master CD Creator ...............................................................................43 Packard Bell Limited Warranty ..............................................................................45 Regulatory Information ........................................................................................................49 Software License .............................................................................................................................51 Index.....................................................................................................................................................................52

Safety and Comfort ..........................................................................................................................3 Safety precautions ...................................................................................................................................3 Health precautions.................................................................................................................................3 Understanding the Basics .....................................................................................................5 Your computer's controls.............................................................................................................5 Turning your computer on/off ..........................................................................................8 Your Software Library .......................................................................................................................9 Getting Around...................................................................................................................................10 Your computer's documentation ................................................................................10 Your computer's drives ...............................................................................................................10 Volume control ........................................................................................................................................13 Ports and connectors .....................................................................................................................13 First Steps on the Net.............................................................................................................15 What is the Internet? ....................................................................................................................15 Get connected! ........................................................................................................................................15

www.packardbell.com

User's Guide

COPYRIGHT

NOTICE

Packard Bell User's Guide. Copyright © 2003 NEC Computers International B.V. All Rights Reserved. No part of this manual may be reproduced or transmitted, in any form or by any means, whether electronic, chemical, manual or otherwise, including but not limited to photocopying, recording, or information storage and retrieval systems, for any purpose without prior written permission of NEC Computers International B.V.

· Check all floppy disks carefully using a virus scanner before you start using them. · When your computer is connected to a network, please make sure that only authorised persons have access to your system. For example, you can use passwords and share files as Read Only. For more information on viruses, please refer to the Tutorials section of Packard Bell InfoCentre.

EPILEPSY

WARNING

DISCLAIMER
NEC Computers International B.V. specifically disclaims all warranties, either express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose with respect to this product and documentation. Updates to software and hardware components are made regularly. Therefore some of the instructions, specifications and pictures in this documentation may differ slightly from your particular situation. All items described in this guide are for illustration purposes only and may not apply to your particular situation. No legal rights or entitlements may be obtained from descriptions made in this manual. NEC Computers International B.V. reserves the right to revise or make changes or improvements to this product or documentation at any time without obligation to notify any person of such revisions or improvements. In no event shall NEC Computers International B.V. be liable for any consequential or incidental damages, including but not limited to loss of business profits or any other commercial damages, arising out of the use of this product.

Some people are susceptible to epileptic seizures or loss of consciousness when exposed to certain flashing lights or light patterns in everyday life. Such people may have a seizure while watching television images or playing certain games. This may happen even if the person has no medical history of epilepsy or has never had any epileptic seizures. If you or anyone in your family has ever had symptoms related to epilepsy (seizures or loss of consciousness) when exposed to flashing lights, consult your doctor prior to playing. We advise that parents monitor the use of games by their children. If you or your child experience any of the following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disorientation, any involuntary movement or convulsion while playing a game, IMMEDIATELY discontinue use and consult your doctor.

THUNDERSTORM

WARNING

TRADEMARKS
Microsoft, Outlook and Windows XP are registered trademarks of Microsoft Corporation. FireWire is a trademark of Apple Computer, Inc. PS/2 is a trademark of International Business Machines Corporation. Packard Bell is a registered trademark of NEC Computers International B.V. All other company or product names are trademarks, registered trademarks or service marks of their respective owners.

In thunderstorm conditions, make sure that you disconnect your modem from the telephone line or your TV port from the aerial socket. A lightning strike to nearby telephone lines or an aerial could damage your modem, TV card or even your whole computer system. Please note that the product warranty does not apply if damage to your computer is the result of a lightning strike.

VIRUS

WARNING

2

NEC Computers International B.V. guarantees that this product is 100% virus free. Please take the following precautions to protect your system against new viruses: · Do not use illegal copies of software protected by copyright.

User's Guide

S AFETY

AND

C OMFOR T

SAFETY
Cables

PRECAUTIONS

Please make sure that cables are not strained and that there is no risk of people walking or tripping over them.Also make sure that other devices do not crush the cables. Make sure that power cords are connected to a grounded electrical outlet. The power outlet should be easily accessible and as close to the computer as possible. Do not overload any power outlet with too many adapters.

To keep your computer running smoothly, please remember the following: · If you are new to computing, we recommend taking a computer-training course before using your computer. Your computer retailer may provide more information. · Always save your work and make regular backup copies of your documents on rewritable media. In the event of a major computer failure, you can lose all your personal data unless you make personal backups. · To protect your computer from viruses, perform a virus check before opening a file on a floppy, received by e-mail, or downloaded from the Internet. Your antivirus program can perform these checks automatically. Regularly scan your hard disk drive for viruses and delete them if any are found. Check your anti-virus software Web site to be updated on the latest viruses. · To save disk space and optimise your computer's performance, use the system tools included with Windows, such as Disk cleanup or Defragmenter, on a regular basis. · Never switch off your computer if one of the drives is still running (check that all drive indicator lights are off). Please refer to the Tutorials section of Packard Bell InfoCentre for further information.

Cleaning your computer
Always unplug your computer from the power outlet before cleaning it. Do not use liquid or aerosol cleaners, use a damp cloth instead. Never spray cleaning product directly on the screen. If dust has accumulated inside your computer, do not use a vacuum cleaner to remove it. If you spill liquid on your computer or any device attached to it, switch it off immediately, unplug the power cord and make sure it is completely dry before switching it on again. Wait overnight if necessary.

HEALTH

PRECAUTIONS

Computer environment
Make sure your computer's environment is free from dust, dampness or direct sunlight. Place your computer away from sources of heat, such as radiators, or any device producing heat (i.e. amplifiers). Also ensure your computer is away from magnetic fields or any device generating static electricity. Do not place your computer on a carpet or any other surface that may have an electrical charge. Cellular phones can cause interference with the audio devices of your computer. Make sure you keep mobile phones at least 30 centimetres away from your computer.

Please follow the guidelines below to use your computer comfortably and to avoid health problems. If you work or play for hours at a time, then make sure you take regular breaks. Look away from the computer's screen once in a while. Do not use your computer if you are tired. Some disorders of the hands, wrists, arms, neck, shoulders, legs and back may be associated with or aggravated by certain repetitive actions. To reduce your risk of developing these disorders, type with your wrists straight and your hands and wrists floating above the keyboard. If you experience periods of pain, tingling, numbness or other discomfort, please contact your doctor.

3

4
User's Guide

U NDERSTANDING T HE B ASICS
YOUR
Cordless devices
If the cordless mouse and keyboard do not work after installation, you should try to manually establish communication with the receiver. First check that the batteries for the keyboard and mouse are inserted correctly. Then identify the devices by pressing briefly the connect button on the receiver, mouse and keyboard in the following order:

You can improve the motion and visibility of your pointer by changing the settings. To access these, click on Start > Control Panel > Printers and other Hardware > Mouse and select the Pointer Options tab. The visibility options are especially useful if you are using an LCD screen. The mouse settings can also be changed for left-handed users.

Keyboard

COMPUTER'S CONTROLS

The keyboard is used to enter data or commands. The functions of the keys depend on the program you are using. The keyboard displayed in this guide is just an example. The layout of your keyboard may vary slightly. For a full description of your keyboard, please refer to Packard Bell InfoCentre, your electronic documentation. To optimise space and weight, portable computers use compact keyboards. These include keys that activate special features, such as the embedded numeric keypad. Other keys functions are described on page 7.

Mouse or touchpad
The mouse (for desktop computers) or the touchpad (for mobile computers) controls the arrow on the screen. This arrow is called the pointer or the cursor. When you move the mouse over a hard and flat surface, or when you drag your finger across the rectangular touch sensitive pad, the pointer will follow this movement. Click one of the buttons on the top of your mouse, or one of the buttons of the touchpad, to select or activate the command the cursor is pointing at. Please see illustrations on the next page.

5

Mouse

Touchpad

6
User's Guide

Keyboard

7

TURNING
TURNING

YOUR COMPUTER ON/OFF

On portable computers, you can turn off your computer without going to the Windows Start menu. Simply close all your applications and press the power button.

YOUR COMPUTER

ON

Forced Shutdown
If you are having problems turning off your computer, then try using the Task Manager. This utility provides information about your system's performance and displays details about programs and processes running on your computer. Press the ++ keys simultaneously or right-click on an empty space on the taskbar and select Task Manager in the pop up menu.

1. First, switch ON any devices connected to your computer (including a monitor) by pressing the main ON/OFF switches on these devices. 2. Then switch ON your computer by pressing the main ON/OFF switch. To share the family computer and have your own system settings every time you turn on the computer, you can set up accounts for each user. You can access and modify your accounts at any time by clicking on Start > Control Panel > User accounts.

Please note that some programs might not work properly for users with limited accounts. Only a user with a computer administrator account has full access to other user accounts and all computer settings. For further information on personalising your computer, click on Start > Help and Support > Customising your computer.

TURNING

YOUR COMPUTER

OFF POWER

If your computer still does not respond, press the computer power button to turn your computer off. Keep this button pressed until all of the LEDs turn off and wait for roughly 30 seconds before turning the computer on again.
OPTIONS

Make sure all applications are closed before you turn off your computer.

The power options of Windows can control your computer's power state and allow you to save energy. Depending on your needs, you can define the power scheme that suits you best. Three power saving modes are provided: Turn off device, Standby and Hibernate.

Once the computer has shut down, switch OFF any external devices, such as the monitor, if they feature a power button.

To learn more about these features and how to use them, refer to the Tutorials section of InfoCentre, or browse the Windows Help and Support Centre by clicking on Start > Help and Support.

8
User's Guide

YOUR SOFTWARE LIBRARY
WHERE
IS MY SOFTWARE?

WHERE

IS MY SOFTWARE DOCUMENTATION?

Most of the applications preinstalled on your computer by Packard Bell feature an online documentation file.

Packard Bell computers include a wide range of software applications. The types of programs and categories available on your computer depend on the model you purchased. Your software can be found: · Preinstalled: your software is ready to use or to set up. However, some titles require a CD or DVD to run (typically, games or encyclopædia). You will find these discs in your computer's packaging. · On a CD or DVD: the software first needs to be installed. Insert the CD or DVD into the appropriate drive. An installation wizard will start automatically and all you have to do is follow the instructions on the screen.

Select a category

Documentation

HOW

DO

I

ACCESS MY SOFTWARE?

Starting a program is easy and only takes a few clicks. If the program you wish to run requires a CD or a DVD, it is always best to insert it into the drive before starting the application.

If you need help while using a program, press on your keyboard, or click on Help or the Help icon (typically a ? sign). Please refer to the Tutorials section in InfoCentre for further tips on using software.

Click on a category and/or a program

INSTALLING

NEW SOFTWARE

If you purchase software that you would like to install on your computer, please check the system requirements to avoid compatibility issues. This is especially the case for highly graphical 3D games. If there is a problem during installation or when running the software, please contact the software provider's hotline. For more information about installing and removing software, please refer to the FAQs later in this guide and to Packard Bell InfoCentre.

9

G ETTING A ROUND
YOUR
COMPUTER'S DOCUMENTATION

The number of categories and titles available may differ according to the computer you purchased.

This User's Guide is not the only reference for information about your computer! Packard Bell InfoCentre contains the electronic documentation for your computer, quickly giving you the help you need directly on your screen.

Select a category and click on an item to open a documentation page

INSTALLING PACKARD BELL INFOCENTRE
To install InfoCentre, you have three possibilities (A, B, or C): B B. InfoCentre C C. Start > All programs > Packard Bell Support > InfoCentre A A. Click Me First My Computer: Contains all the technical information about your computer's components and useful tips on how to upgrade your computer. Accessories: Discover a collection of accessories specially designed for your Packard Bell computer. Internet: Describes the Internet tools that are installed on your computer and useful tips about the Internet. Tutorials: Contains a series of helpful articles on performing day-to-day tasks for beginners or advanced computer users. Links: Display an electronic version of the User's Guide or visit the Packard Bell Website.

After a few seconds, the first screen of the Setup Program will appear. When the Setup Program has finished, InfoCentre will start. Please note that the Click Me First icon will disappear from the desktop once all options have been installed.

YOUR

COMPUTER'S DRIVES

WORKING

WITH

PACKARD BELL INFOCENTRE

The drives described below are commonly used on Packard Bell computers. However, this does not mean that they are present on the computer you have purchased, nor that your computer is limited to these drives. To view documentation specific to the model you have purchased, please check InfoCentre.

10

To open Packard Bell InfoCentre, double-click on the InfoCentre icon on your desktop or click on Start > All Programs > Packard Bell Support > Packard Bell InfoCentre.

Floppy Disk Drive
The floppy disk drive is the device used to read data from and write data to a floppy diskette. A typical floppy diskette has a capacity of 1.44 MB.

User's Guide

Insert *

Eject
Click + Click

A CD-Writer supports two types of writable CDs: · CD-R (CD-Recordable): This is a CD on which data (files, music, pictures...) can be recorded only once. This means that you cannot delete the information from a CD-R after you have written it. · CD-RW (CD-ReWritable): The CD-RW is a CD on which data can be recorded several times. This means that you can erase the content of a CD-RW at any time and rewrite new data on it. In addition to the CD-R and CD-RWs, a DVD-Writer supports DVD-R and/or DVD-RW discs, which offer even greater storage capacity. To learn more about your computer's drives, please refer to the My Computer section of InfoCentre. Also browse the Tutorials, which contain detailed information and help on your device and associated software.

Wait If you try to copy or save a file to a floppy disk and you receive a message, "Write Protect Error", you may need to unlock the write-protect notch* on the bottom side of your floppy disk by pushing it forward.

Using your DVD Drive

Memory Card Reader
Selected computers include an all-in one multidrive. These drives typically allow to read and write the most common types memory cards, such as MMC (Multi Media Card), CF (Compact Flash Card), IBM Microdrive, SM (Smart Media Card), SD (Secure Digital Memory Card), or MS (Memory Stick®). Some multidrives also include a floppy disk drive.

DVD Drive
A DVD drive can read audio CDs, CD-ROMs containing data (files and programs), Video CDs and recordable CDs like CD-R or CD-RW, plus DVD-ROMs, DVD movies and most recordable DVD discs. If your computer is equipped with a CD-ROM or a CD-Writer Drive, then you will be able to play only CD-type discs.

Press to eject.

Disc's label facing up. Double-sided DVDs have no label.

Press to close.

Thin pack Drives (typically on portable computers)

CD and/or DVD-Writer
While a CD or DVD drive is usually a read-only device, selected Packard Bell computers are equipped with a "combo-drive" that combines reading and recording functions. If your system is equipped with a CD or DVD-Writer, you can use this device to duplicate your CDs, create your own music compilations, digital photo albums or keep a safe copy of your valuable data. Press firmly and pull to eject. Press on the centre of the disc until it clicks firmly into place on the central spindle. Push the disc tray to close.

11

Precautions
To avoid malfunctions or damage to your CD or DVD drive, please observe the following tips: · Insert the disc into the drive before you start a program. · Do not eject the disc without first closing the program that is using the disc. This could potentially cause your computer to stop responding. Should this happen, restart your computer by using the Windows Task Manager (see page 8). Do not force the disc tray to eject manually! If the tray does not eject: Switch your computer off. Carefully insert a straightened paper clip into the Emergency Eject Port (not available on all drives). Do not perform this operation with a pencil as the lead may break inside the eject port and damage your drive. Emergency Eject Port Wait · Periodically clean the disc to remove any dust or fingerprints. To do so, use a soft scratch-free cloth or a commercial disc cleaner. · To keep the disc free of fingerprints, hold the disc with your fingers on the outer edge or with a finger in the inner circle and a finger on the outer edge. · Always return the disc to its protective case or sleeve when you have finished using it. · Keep the disc tray closed whenever you are not using the drive.

Autoplay
The Autoplay function allows you to choose the way Windows handles media files on devices with removable storage (digital camera, CD, DVD, etc). If you have inserted an audio CD or a DVD movie, Windows will automatically display a dialogue box and ask you to choose how you want to play it.

Playing DVD films
Several players may be available on your computer. If Windows asks you to select a player, we recommend that you always choose the DVD player included with your software collection.

Accessing a CD or DVD
Most discs have an Autorun function that enables the application to start automatically when the disc is inserted into the drive. To access the content of a disc, click on Start > My Computer and either double-click on the CD or DVD icon, on right-click and select Open.

Certain Packard Bell computers feature a TV-out function allowing you to watch your DVD movies on your television set. Setting up your computer to use this function only takes a few minutes. To learn how to connect your computer to a television, please refer to the Tutorials section of Packard Bell InfoCentre.

12
User's Guide

Playing Audio CDs
You may use your computer as an Audio CD player. Depending on your system configuration, you can control your CD playback using a control panel that generally features the same commands as a Hi-Fi system.

Drag the slider up or down to adjust the volume to your convenience. Click in the Mute box to mute the volume. Click again to resume playback. To access advanced volume control settings, double-click on the Speaker icon located on the taskbar to open the Volume Control window.

PORTS

AND CONNECTORS

The ports and connector types described below are commonly used on Packard Bell computers. However, this does not mean that they are present on the computer you have purchased, nor that your computer is limited to these ports. Check the My Computer section of InfoCentre to see which ports are available.

VOLUME

CONTROL

Apart from the volume control on your computer, keyboard, monitor or speakers (depending on your equipment), you can also adjust the volume and balance of your speakers from Windows.

Adjusting the volume
To adjust the volume, simply click on the Speaker icon located in the lower right corner of the Windows desktop on the taskbar, next to the clock. If you cannot see the speaker icon: Click on Start > Control Panel > Sounds, Speech, and Audio Devices and select Sounds and Audio Devices.

Precautions - Before you attach any device, check the installation instructions that were supplied with it. - Do not remove a device if the computer is using it. - You must deactivate certain removable devices before removing them from the computer.

Hot-pluggable Devices
Most devices are "hot-pluggable". This means they can be added or removed while the computer is on. They will be detected and installed automatically.

USB (Universal Serial Bus)
USB ports provide an easy-to-use "Hot-pluggable" connection. Selected Packard Bell computers are equipped with USB 2.0 connectors, providing greater bandwidth than earlier versions of USB. USB 2.0 is backwards compatible, any USB peripherals you have already purchased will work with USB 2.0 ports (but will use the lower transfer speed).

IEEE 1394
An IEEE 1394 port (also known as FireWireTM or i.LINK) allows you to connect high-speed digital devices to your computer, such as digital video cameras, external hard disk drives or scanners.

13

PC Cards (PCMCIA)
PC Cards (also known as PCMCIA devices) are small credit card sized devices that are designed to allow you to easily expand your computer. Each PC Card slot that your computer is equipped with can accept a PC Card device, though the type of card each slot accepts may be different (see Packard Bell InfoCentre).

TV-out
A TV-out port allows you to use a television (with appropriate video-in connector) as an external display device. To transmit sound, you will also need to connect the Line-Out port of your computer to your television. Please refer to both InfoCentre and your television's instructions to make sure all connections and options are properly activated.

Legacy Ports
Legacy Ports are ports provided on most computers to ensure that older devices can still be used. Unlike "hot-pluggable" devices, you need to turn off your computer before adding or removing a legacy-type device. A Parallel port (also known as printer or LPT port) is a 25-pin socket that is typically used to connect devices such as printers, scanners or external disk drives. A Serial port (also known as communication or COM port) is a 9pin socket that is typically used to connect devices such as an external modem, a mouse or a digital camera. A PS/2 port is a 6-pin socket that is typically used to connect a mouse or keyboard to your computer. A Midi/Game port is used to connect a joystick or a MIDI (Musical Instrument Digital Interface) device.

COMMUNICATION PORTS
Modem
The modem is a bridge between digital signals from your computer and analogue signals from the telephone line. It will convert digital data into an analogue signal. You cannot use the modem and the telephone simultaneously on a single phone line. Picking up a telephone handset while using a modem may disconnect that transmission. Unless you are connected using a cable, ISDN or ADSL line, you will not be able to call out or receive calls when connected to the Internet.

LAN (Local Area Network)
A LAN is a group of computers (for example, within an office building or home) that share a common communications line and resources. When you set up a network, you can share files, peripheral devices (such as a printer) and even an Internet connection. The LAN port looks very similar to the Modem port, they are often situated near each other and can easily be mistaken. The LAN port is slightly larger than the Modem port. For a comprehensive overview on networking and instructions on setting up your own network, please browse the Tutorials section of InfoCentre and Windows Help and Support Centre. In thunderstorm conditions, make sure that you disconnect your modem from the telephone line or your TV port from the aerial socket. A lightning strike to nearby telephone lines or an aerial could damage your modem, TV card or even your whole computer system. Please note that the product warranty does not apply if damage to your computer is the result of a lightning strike.

Sound Connectors
A Line-Out jack is used to connect speakers to your computer. A Fibre-optic Line-Out emitter allows you to enjoy S/PDIF quality sound. If you own a 5.1 speaker set connected to an amplifier with fibre-optic entry, you can enjoy Dolby Digital sound when playing DVDs on your computer. Please refer to InfoCentre and contact a vendor of audio equipment for more information on the equipment required. A Line-In jack is used to connect a sound source to your computer. A Microphone jack is used to connect a mono microphone with a 3.5 mm plug.

14

User's Guide

STEPS ON THE N ET

F IRST

B C. Start > All programs > Online Services

A A. Click Me First

WHAT

IS THE

INTERNET? SURF
THE

The International network of computers, or Internet, is a collection of computers that spans the world and communicate with each other over a great number of connected networks. This allows users to explore an infinite wealth of information sources, benefit from all types of services, exchange information and play games with people all over the world, without leaving the comfort of their homes. For more information on your browser and using the Internet, please refer to the Internet and Tutorials sections of Packard Bell InfoCentre.

NET!

To surf the Internet, you need a program called an Internet browser. The browser included on your computer is Microsoft Internet Explorer. Selected computers also feature the Packard Bell Companion, a browser designed exclusively for Packard Bell users.

GET

CONNECTED!

Your Packard Bell computer is 100% Internet ready and includes all the tools you need to get started and surf the Internet. To get connected, you need to register with an Internet Service Provider (ISP), which supplies the physical connection between your computer and the Internet. Certain computers come with a selection of ISPs already preinstalled. There are several ways you can set up your Internet connection using these selected ISPs. If you wish to use an ISP of your own, please refer to the instructions supplied with the installation pack. Avoid using several different ISPs.

To open your browser, simply press the Internet button on your keyboard (if available) or (double-) click on the Internet Explorer icon. For a good start, visit the Packard Bell Website! Packard Bell is dedicated to making your time online more fun and more rewarding. www.packardbell.com is your gateway to a world of online activities and services.

15

BROWSER

FEATURES
Reduce, maximize or close the window

Click on Help or press on your keyboard Toolbar

Address Bar

If the page is not completely visible on your screen, use the up and down arrows in the scroll bar. Alternatively, use the arrows keys on your keyboard, or the scroll button of your pointing device.

Hyperlink: click to jump to another topic or page.

Status Bar

Click and hold to resize the window

16
User's Guide

WHAT

IS

E-MAIL?

To know when your computer is online, when using a standard dial-up connection (i.e. not high-speed Internet), look at the lower right part of the Notification Area. Right-click to disconnect

An e-mail is a message that you can send to people using your computer. You can attach pictures, sound, or videos to your message and it will take only a few seconds to reach its recipient, even to the other side of the planet! To send and receive e-mails, use Microsoft Outlook Express. To start it, simply press the e-mail button on your keyboard (if available) or click on the Outlook Express icon in the Start menu. When you subscribe to an Internet provider, you usually get one or more e-mail addresses (for you and your family members). Example: [email protected] Username "at" Domain "dot" Extension

If you cannot see this icon, click on Start > Control Panel > Network and Internet Connections > Network Connections. Double-click on the computer or connection icon. Click on Properties and select Show icon in notification area when connected (under General). If your computer is equipped with a network port, you may see a similar icon marked with a red cross over it when inactive.

YOUR INTERNET TOOLS
Your Packard Bell computer offers a combination of tools and features that make the Internet easy, safe and rewarding for every member of your family. Please see page 7 for a description of the Multimedia buttons and Function keys included on Multimedia Keyboards.

Display the content of the selected folder Folders to store your messages You can write your messages off-line and connect to the Internet only when sending or receiving Depending on the model you have purchased, some of the options described in this guide may be unavailable. Check the My Computer and Internet sections of Packard Bell InfoCentre to see documentation on the features that are available to you.

17

T ROUBLESHOOTING
STEP
BY

Last Minute Information
Your computer's packaging may have included last minute information sheets. These sheets often contain helpful tips and could save you the cost of a call to the Customer Contact Centre line.

STEP

TROUBLESHOOTING

Software documentation
Most software titles feature an online documentation file. You may also find product updates and useful tips on the manufacturers' Web sites. page 10

Don't panic if you have a problem with your computer! What appears to be a serious breakdown could just require a simple fix. Just follow this step-by-step troubleshooting guide.

Universal Help Key

STEP 1 - CHECK

THE DOCUMENTATION

Packard Bell User's Guide
Many programs have a built-in Help feature, accessible by pressing on the top section of your keyboard.

www.packardbell.com
Use this Step-by-step Troubleshooting to track down the cause of your computer problem. page 18 Browse the Frequently Asked Questions (FAQs) to our Customer Contact Centre for a full description of common problems and their solutions. page 20 Check the suite of utilities Packard Bell has included on your computer to keep it running smoothly. page 37 Visit the Packard Bell Internet site at: www.packardbell.com Browse the Support and Services sections to find help and information tailored to your needs. Here you will also find some updates to computer programs, drivers or your documentation.

Windows Help and Support Centre

Packard Bell InfoCentre
Your electronic documentation contains detailed information on your computer's hardware, as well as help on using your software, the Internet, and much more. page 10 Windows includes a central location for help topics, tutorials, support tools and troubleshooting and gives you access to the most recent fixes, updates and drivers available. FAQ 6

18

User's Guide

STEP 2 - ASK
Possible cause

YOURSELF THE FOLLOWING QUESTIONS

Has the environment around your computer changed?
Possible cause Possible solutions Interference from magnetic sources (TV Place your computer as far as sets, other monitors, mobile phones, possible from electromagnetic etc.) may cause your computer to malsources. function. page 3 and FAQ 14 Avoid placing your computer on a carpet or any other surface that can generate static electricity. page 3 When opening your computer, make sure that its environment is static-free. InfoCentre

Has new software been installed?
Possible solutions Check if the software comes from a reliable source, check the documentation provided or the manufacturer's Web site. page 9 Restart your computer. page 8 Uninstall the software and then re-install it. FAQ 21 Installing new software may cause a conflict with the existing software configuration.

Has a new hardware device been installed or connected?
Possible cause Possible solutions When you install a new hardware Check the documentation prodevice,Windows usually detects it autovided with your new device. matically and copies the appropriate FAQ 21 files (drivers) to your computer to make Restart your computer. it work. This process modifies the syspage 8 tem files and can sometimes generate Uninstall your hardware device conflicts within Windows. and then re-install it. FAQ 21

STEP 3 - PERFORM
Packard Bell Snapsys

A COMPUTER DIAGNOSTIC

If you suspect that a hardware device may not be working correctly, you can use Snapsys to identify the changes in the system configuration. page 37

Packard Bell SmartRestore
If you need to reinstall some faulty hardware drivers or software, you should use SmartRestore to restore the damaged software to its original settings. If the problem is related to a software application or hardware component that has not been provided by Packard Bell, then please contact the supplier or the manufacturer of this program or device to obtain service. page 38

Have your computer's connections been modified?
Possible cause Possible solutions If you have moved the computer or if Check all connections. you have installed a new hardware FAQs 1 and 10 device, you may have unplugged or Check the power outlets (if the modified some connections. computer and/or monitor fail to switch on). FAQ 1 Check the telephone line (if the modem does not work). FAQ 16

19

STEP 4 - CONTACT PACKARD BELL CUSTOMER CONTACT CENTRE
If none of the previous steps have solved your problem, then you may want to contact Packard Bell Customer Contact Centre for assistance. Check the terms of the Warranty requirements before contacting the Customer Contact Centre page 45 Contact information Warranty & Service Sheet

S TAR TUP
1. MY
COMPUTER DOES NOT START

Possible cause

Possible solutions

You have not turned on your Make sure that you have switched on system correctly. both your computer and monitor. See page 8 No power is supplied to your com- - Check the power cord connections puter devices. between your computer and the power outlets. - Check the power cords. - Check the power socket by plugging in a lamp that is known to work. If you are using a desktop computer: Unplug the computer's power cord from the wall socket and keep the power button pressed for at least ten seconds. Then release it, connect the power cord again and press the power button to turn on your computer. Before you connect or disconnect the power cord to the back of the computer, please ensure that the power plug is disconnected from the wall outlet. You are using a battery to power - Check that the battery is correctly your computer (typically for portable inserted. computers). - Check that the battery is sufficiently charged. Connect the AC adapter and attempt to start the computer. Certain computers use Smart Batteries, these include a power gauge: Turn of your computer, remove the battery and press the contact next to the gauge. You have switched your computer - Check the colour of your monitor's on. It makes noise but nothing power indicator light. See FAQ 12 appears on the screen.

FREQUENTLY ASKED QUESTIONS (FAQ) TO OUR CUSTOMER CONTACT CENTRE
Use this table to find the answers to your questions quickly Startup Failure Using Windows XP Recovery Keyboard & mouse/touchpad Monitor & display Sound Internet Printer Adding Software and Hardware To know more FAQs 1 to 4, page 20 FAQ 5, page 22 FAQ 6, page 22 FAQs 7 to 9, page 23 FAQs 10 and 11, page 26 FAQs 12 to 14, page 27 FAQ 15, page 29 FAQs 16 to 19, page 30 FAQ 20, page 33 FAQ 21, page 34

20
User's Guide

Possible cause

Possible solutions

You have made changes to your - Try to restart your computer using computer before restarting (eg. one of these options: You have installed a new pro- Last known good configuration: gramme, hardware device, etc). to restore the system settings that were in effect the last time the computer started successfully 1. Switch your computer and monitor on. 2. When the Packard Bell logo appears, press on your keyboard for a few seconds. 3. Use the arrow keys to highlight Last Known Good Configuration and press . You may lose data that you have entered after the last successful boot. For more information about this feature, please refer to the Windows Help and Support Centre. Safe Mode: to start using basic files and drivers (and access System Restore). Perform steps 1 and 2 above and use the arrow keys to highlight Safe Mode and press . System Restore: to restore all systems and applications that were in effect at the time when your computer was working optimally. See FAQ 9 for instructions on using System Restore. See FAQ 7 for further details on your recovery tools.

2. UPON STARTUP, MY COMPUTER SAYS "NON SYSTEM DISK" OR "INVALID
Possible cause

SYSTEM DISK"

Possible solutions

There is a diskette in the floppy Remove the diskette from the floppy disk drive. disk drive and press the key to allow Windows to start. The system files on your hard This may be caused by a virus: run a disk drive are damaged and your virus scan after successful restoracomputer can no longer read tion of your computer. them to start. See how to protect your computer against viruses in InfoCentre. See FAQ 7 for further details on your recovery tools. Restore your system files (see below). Restore your system files 1. Switch your computer and monitor on. 2. When the Packard Bell logo appears, press to enter the BIOS setup utility. Make a note of the original settings! 3. Go to the Boot section (if available), or otherwise the Advanced section. 4. Select Advanced Configuration or Advanced CMOS setup. 5. Depending on your computer: - In the category Removable Devices, remove the mark in front of Legacy Floppy Drives, using + <1>. - Select Boot Device Priority. Set the option 1st to Floppy and set the option 2nd to IDE-0 to IDE-3. - Set the first boot device to Floppy, and the second boot device to IDE-0. 6. Press followed by to save the changes and exit the BIOS setup utility. Your computer is now configured to start from a bootable diskette if one is present, or from the hard disk drive. When the system restore has been completed, it is possible to revert to the original configuration for a quicker start-up. Follow the same procedure as above, but this time, restore the original settings. If your computer still displays this error message after you have performed all the above actions, you should consider restoring your computer to its original settings. See Packard Bell Recovery Program on page 40.

21

3. UPON

STARTUP, MY COMPUTER EMITS

A CONTINUOUS BEEPING SOUND

FAILURE
5. MY
COMPUTER HAS STOPPED RESPONDING

Possible cause

Possible solutions

There is a keyboard or mouse Check your keyboard and mouse detection failure. connection. See FAQ 10 A stuck key on the keyboard or a - Switch your computer OFF stuck button on the mouse or - Press all the keys of your keyboard to touchpad. ensure that no key is stuck. - Tap the mouse/touchpad buttons to ensure that none of them are stuck. - Switch your computer ON again. A similar tone can be produced by Contact Customer Contact Center. See page 45 a failing fan inside your computer.

Your computer suddenly stops. The screen displays a frozen image or nothing at all and the computer ignores keyboard and mouse input. Possible cause Possible solutions The computer is busy performing a task - Wait until the current task is completed or a complex calculation. - If, after a while, your computer still does not respond, try to restart it using the Task Manager. See page 8

4. UPON STARTUP, MY COMPUTER SAYS: "PRESS F1 (OR F2) TO ENTER SETUP"
DO NOT press or upon startup. Simply wait for your computer to start. Do not enter the system setup BIOS unless you are an advanced user. If your computer still does not start at this point, please contact Packard Bell Customer Contact Centre.

U SING W INDOWS XP
6. WHERE
DO

I

FIND HELP ON MY OPERATING SYSTEM?

Windows XP contains support tools that can help you to get started using your computer or to accomplish more complex tasks if you are an expert user (some features may be optional). Start with Microsoft Interactive Training to learn how to perform basic tasks with your new computer and use Windows.

22
User's Guide

The Help and Support Centre contains extensive help topics, tutorials, troubleshooting and other support services provided by Microsoft® and Packard Bell. To begin your search, you can either pick a task, a help topic, or enter keywords in the Search box. You can browse through topics by clicking on the many hyperlinks contained in each article.

Packard Bell MasterCD Creator To transfer your computer's recovery data to CDs. See page 43 We strongly recommend reading carefully all instructions before using any of these tools.

Windows tools
Device Manager To disable a hardware device and its drivers if you suspect the computer became unstable after installing it. See FAQ 8 System Restore To restore your computer to a previous state if a problem occurs, without losing your personal data files. See FAQ 9 Last known good configuration To recover from problems that may be caused by a newly added driver or application. See FAQ 1

Also browse Packard Bell InfoCentre to discover more about your Packard Bell computer. The Tutorials section provides tips on many of the tasks you can achieve with your computer. See page 10

R ECOVER Y
7. WHAT
ARE THE RECOVERY TOOLS ON MY COMPUTER?

Packard Bell Utilities
Packard Bell has included several powerful recovery tools especially designed for your computer. Packard Bell Snapsys To monitor device drivers changes and maintain your computer. See page 37 Packard Bell SmartRestore To reinstall software and hardware drivers provided by Packard Bell or restore your entire computer to its original configuration. See page 38 Packard Bell Recovery Program To restore your entire computer to its original configuration. See page 40

8. HOW

TO USE THE

DEVICE MANAGER?

Performance and Maintenance > System > Hardware > Device Manager

The Device Manager allows you to perform many tasks:

23

Double-click on the type of device you want to view.

Right-click and select Properties.

Driver Details To identify your device drivers and display relevant information. Update Driver To launch the Hardware Update Wizard, which will help you install a new driver for the selected device. Roll Back Driver To reinstall the driver you were using previously and restore your driver settings (if a device fails or causes your computer to be unstable after updating the driver other than a printer). Uninstall To completely remove all driver data for the selected device, thus preventing interference between different versions of driver components. Do not use this option unless you are certain you will no longer need the driver.

Troubleshooting Select an option

Troubleshoot To determine whether the hardware on your computer is working properly. The Device Manager also allows you to change your hardware configuration settings. You should not use this option unless you are an expert user. Please refer to the Windows Help and Support Centre for more information. See FAQ 6

24
User's Guide

9. HOW

TO USE

WINDOWS XP SYSTEM RESTORE?

System Restore monitors the changes to your computer and automatically creates restore points to revert to a previous time if necessary. It can undo harmful changes to your computer and restore its settings and performance, including your personal documents and e-mails. If you restore your computer to a point before a program was installed, that program will no longer work after restoration and you will need to reinstall it. System Restore does not replace the process of uninstalling a program. To completely remove a program from your computer, you may need to use the Add or Remove Programs function. See FAQ 21

You can use System Restore to:

Restore your computer to an earlier time This process will allow you to go back to a previous state, recover all your personal data and is completely reversible. Please be patient during this process and make sure all other programs are closed before beginning System Restore. Create a Restore Point Your computer automatically creates restore points at scheduled times or before some programs are changed. However, you can create your own restore points to keep track of your computer's state at times when you like the way it is functioning or before you make changes that may be risky. Undo the last restoration If the computer fails after reverting to a certain date, you can undo the restoration. Should you encounter persistent computer failure: See FAQ 1

25

K EYBOARD & M OUSE /T OUCHPAD
10. MY
KEYBOARD DOES NOT WORK

Your keyboard is not properly connected.

Possible cause The Numeric pad is disabled.

Possible solutions Make sure that you have switched on both your computer and monitor. See page 8 On some computers, the Num lock icon is shown in the Notification Area. USB Keyboard or Mouse

If you have an RF (cordless) keyboard, check that the receiver is connected properly. If your receiver uses a USB connector, try to connect it to another port. Also check your batteries. See page 5 1. Switch your computer OFF. See page 8 2. Disconnect then re-connect the keyboard properly. 3. Switch your computer ON.

PS2 Keyboard or Mouse

11. MY
When the Num Lock key is active, the Numeric pad can be used to enter numbers, like the keyboard of a calculator. When the key is not activated the keypad either functions as a second set of cursor keys (on "full-sized" keyboards), or they revert to normal letter keys (on certain compact keyboards).

MOUSE OR TOUCHPAD DOES NOT WORK

Possible cause

Possible solutions Your mouse is not properly con- - Follow the same procedure as for nected. checking keyboard connection. See FAQ 10

26
User's Guide

The mouse needs to be cleaned

- Switch your computer OFF. - Turn the mouse upside down. - Open the underside of the mouse. - Extract the track ball from the mouse belly and clean it. - Gently clean the bearings in the track ball housing with a moist soft cloth. If it needs further cleaning, carefully remove any dirt that has accumulated on the bearings with a solid, blunt object. Optical mice do not have a track ball and do not get as dirty as regular mice since they do not pick up as much dust.

M ONITOR &
12. NOTHING
Possible cause

DISPLAY

APPEARS ON THE SCREEN

If your computer is ON, look at the colour of your monitor's power indicator light: Possible solutions The LED is not lit: You have not - Make sure that you have switched both your computer and your monitor on. turned on your system correctly. See page 8 - If the indicator light does not light up, check the power connections. See FAQ 1 - Check your monitor's connections: 1. Switch your system off. 2. Check that your monitor is properly connected to your computer. 3. Switch your system on. Certain computers are equipped with two video ports, one on the motherboard ('integrated video') and another on a high-performance graphics card using an expansion slot.

The controller properties are not If the pointer moves with difficulty, too quickly or too slowly, or if double clicproperly set up. king does not work all the time, try to adjust the properties of your controller.

Printer and other Hardware > Mouse

Click on the different tabs to access the properties and modify how your mouse or touchpad acts. Click on Apply to confirm your settings then on OK to close the Mouse Properties window.

Always connect your monitor to the graphics card, if present

27

The light is amber: Your computer - Move the mouse or press a key on the is in power saving mode. keyboard to "wake up" the computer. The light should turn green. - Your computer may be in Suspend mode (or has been turned off). Press the power button to "wake up" the computer. After a short pause the light should light up and you will be able to use your computer. - If the light stays amber, then your monitor may not be properly connected to your computer. See The light is green: Your monitor's Adjust your monitor's Brightness and settings are set too low. Contrast controls. You are using a battery to power - Check that the battery is correctly your computer (portable computer). inserted. - Check that the battery is sufficiently charged. Connect the AC adapter and attempt to start the computer. Certain computers use Smart Batteries, these include a power gauge: Turn of your computer, remove the battery and press the contact next to the gauge.

You can change the power saving properties of your computer. See page 8 A screen saver may be active Strike any key to reactivate the display.

If you wish to change the screen saver properties: 1. Close all open programs, with the exception of Windows. 2. Right-click on an empty spot on the Windows desktop. 3. Select Properties from the menu that is displayed.

Adjust the screen saver properties and the monitor energy saving features to your needs

13. MY

SCREEN SUDDENLY TURNS BLACK

You have not used your computer for a while. Suddenly, the image disappears from the screen. Possible cause Possible solutions Your computer may have switched - Move the mouse or press a key on the to a power saving mode. keyboard to "wake up" the computer. - Your computer may be in Suspend mode. Press the power button to "wake up" the computer.

14. THE

DISPLAY IS NOT CENTRED OR GETS WAVY

1. The image is smaller or larger than the screen surface.
Possible cause Possible solutions Your monitor display is not set correctly. Adjust the image size and/or position with the screen controls.

28
User's Guide

LCD screens are designed to use a specific resolution. Changing this resolution may cause the display to grow beyond or shrink away from the edges of the screen. You should always attempt to use an LCD screen in its optimal resolution. See your monitor documentation and/or InfoCentre

2. I see thin lines scrolling down the screen, flickering images or wavy displays.
Possible cause Interference from other appliances or magnetic sources may cause irregular images on your screen. Possible solutions Switch your computer off and restart it. This should automatically adjust your display.

The speakers are not connected - Check all the speaker cables to ensure properly (only applies to external that they are connected properly. speakers). - If your speakers are equipped with a power adapter, make sure that it is plugged into a power source (wall outlet or back of your monitor) and that the speaker power is on. The Windows main control needs adjusting. volume - Click on the speaker icon on the right side of the notification area to make the volume control bar appear. - If you cannot see this icon: See page 13

The magnitude of interference, noise or distortion depends on your screen's proximity to sources such as TV sets, mobile phones, other monitors, refrigerators, large stereo speakers, power adapters, halogen lighting with built-in power supply or motor driven appliances. Faulty fluorescent light assemblies or the proximity to high voltage lines can also cause distorted images. Place your computer as far as possible from these sources. If there is no source interference, or removing the source of interference does not alleviate the symptoms, please refer to your monitor documentation to perform a series of screen adjustments (image size and position, refresh rate, degauss, etc.). Certain adjustments may not be available, depending on the display technology used.

To reduce clutter in the notification area, icons that haven't been used in a while are hidden. For a quick view of these icons, click on the arrow in the notification area. If you click on an icon, it will be displayed on the notification area for easier access. Your computer's volume control Double-click on the speaker icon in settings need adjusting. the notification area. Adjust the Balance to make sure that sound comes from both speakers. Click and hold the slider

S OUND
15. MY
COMPUTER HAS NO SOUND

Possible cause

Possible solutions

Make sure the Mute option is NOT checked.

The speaker volume is set too low. Adjust the volume controls (either on your speakers, keyboard, or on the computer).

29

To display more volume controls: Click on Option and select Properties.

Make sure the CD is not copy-protected. Some audio CDs include a copy protection mechanism to avoid illegal copying. This mechanism prevents the CDs from being played or copied on a computer. In this case, playback is only possible on conventional CD or DVD players.

Select an action

I NTERNET
16. I
Select the appropriate device
CANNOT CONNECT TO THE

INTERNET

To help ensure a good connection to the Internet, always use a grounded power socket and make sure your modem is connected to a telephone socket without an extension cord. In thunderstorm conditions, make sure that you disconnect your modem from the telephone line and pull out the power cord from the power outlet. See page 2

Your sound hardware does not work properly. - Run the Packard Bell SmartRestore utility to easily uninstall and reinstall the faulty components drivers. See page 38 - Check that your sound card is correctly configured. Click on Start > Control Panel > Sounds, Speech, and Audio Devices > Sounds and Audio Devices. In the Sound and Audio Devices Properties, select the Hardware tab. Your computer will not play audio CDs. - Make sure that your computer sound is set up properly. See previous steps - Make sure that the disc's printed side is facing upward in the drive and that the disc is lying flat in the drive tray. See page 11 - Wait for the disc drive's indicator light (busy signal) to stop flashing before you try to start the CD player program. See page 11 - Make sure that the disc's surface is clean and scratch free. See page 12

1. The dial-up modem can not establish a connection.
Possible cause Possible solutions The modem is not connected Check the modem cable connections properly. between the computer and the telephone socket. See your Installation Guide

30
User's Guide

If your computer is equipped with a network port, make sure your modem cable is connected to your modem port and not to your network port. See page 14 The telephone line is being used. Free the telephone line before you dial a modem connection. You cannot phone and connect to the Internet at the same time if both your telephone and modem use the same line. See page 14 Disconnect your modem and plug in a telephone to check the integrity of your telephone line. If you can hear a normal dialling tone on the phone, then your modem or cable may be defective.

The modem is used by another You may have a telephone or fax proprogram ("COM port in use" error gram running; These use the modem message). and make it unavailable for other applications: 1. Close all programs that might use the modem (e.g. your telephone of fax software). 2. Restart the computer. This will reset all connections. See page 8 The modem does not work at all. Run Packard Bell SmartRestore to easily reset and reinstall the faulty drivers. See page 38

There is no dial tone.

Your ADSL connection has not Your ISP must contact your local telebeen activated. phone operator to activate ADSL access on your line. This may take several weeks.

2. The modem tries to establish a connection but automatically disconnects a few seconds later.
Possible cause Check that the dial type is correctly set-up for your country. Click on Start > Control Panel > Printers and other Hardware > Phone and Modem Options > Dialing rules. Possible solutions Your account details have not - After you have just performed your been released yet. online subscription with an Internet Service Provider (ISP), it is recommended that you restart your computer to complete the Internet setup process. See page 15 - The first time you use your Internet connection, your account may not be accepted immediately. Certain ISPs require a short setup period to process your account details. Please wait 30 minutes before you try to connect to their services again.

31

You entered an incorrect User - Check your User ID and password. Identification and/or Password. - Re-type them if necessary. - Check the login and setup information given to you by your ISP The server you are trying to Check with your ISP whether the connect to is out of order. service is available.

If you cannot see this icon: Click on Start > Control Panel > Network and Internet Connections > A Network Connections.

B Double-click on the icon and click on Properties.

17. MY INTERNET

CONNECTION NO LONGER WORKS

Your computer's Internet configuration has been altered or deleted. Possible cause Possible solutions The settings in your Internet When you subscribe, your ISP usually browser or your e-mail program provides connection details (user have been modified. name, password, server phone number, The connection settings have been e-mail address, etc.). Check these details and restore your Internet settings, follomodified. wing the procedure given by your ISP. Your account with your Internet Contact your ISP and check the access Service Provider has been termina- conditions to their Internet server. ted or your ISP server is unavailable. You have moved and your dialling Change your settings by clicking on location has changed. Start > Control Panel > Network and Internet Connections > Network Connections. You have performed a full system If you subscribed to one of the ISPs recovery using the Packard Bell offered by Packard Bell, try to reinstall Recovery Program. the Internet service: Click on Start > All Programs > Online Services and click on your provider's name.

C

A connection to the remote site Try again later or check with your ISP cannot be established. whether the service is available. The Internet page you are trying to Try to connect to the site's homepage. display no longer exists.

19. I

CANNOT SEND OR RECEIVE E-MAILS

Possible cause

Possible solutions

18. WHEN SURFING THE INTERNET, I GET AN ERROR MESSAGE
Possible cause You are not connected. Possible solutions If you are using a dial-up modem, look at the lower right part of the notification area. See page 17

To send and receive e-mails, you If you are using a dial-up modem, need to be connected to the look at the lower right part of the notiInternet. fication area. See page 17 Your ISP or that of your recipient is Try again later or check with your ISP having technical difficulties. whether the service is available. Using several ISPs or e-mail Check that you have selected the coraccounts can cause problems. rect ISP for the account you are attempting to use.

32

User's Guide

Outlook Express has stopped Close Outlook Express and any other responding. applications, restart your computer and try again. See page 8 Your Internet account settings - Disconnect from the Internet have been altered. - Close Outlook Express and any other applications. - Check your connection details (username, password, server phone number, e-mail address, etc.) and restore your Internet settings, following the procedure given by your ISP. I have sent a message but I get an - Check the spelling of your recipient's error message in reply. e-mail address. - Check with your recipient that the e-mail address is still valid.

The printer has generated an error See your printer's manual for informamessage. tion about resolving error messages. The printer is not connected properly - Check that the cables are securely connected to the printer and computer. Use a grounded AC power outlet (or power strip).

USB connection

Parallel connection Remember to shut down your computer and printer before disconnecting or re-connec