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hp color LaserJet 3500 and 3700 series printer
service
hp color LaserJet 3500 and 3700 series printer
service manual
© 2003 Copyright HewlettPackard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: Q1321-90930 Edition 1, 11/2003
Trademark Credits
Microsoft® is a U.S. registered trademark of Microsoft Corporation. MS-DOS® is a U.S. registered trademark of the Microsoft Corporation. *Pantone®, Inc.'s checkstandard trademark for color. PostScript® is a trademark of Adobe Systems Incorporated. TrueTypeTM is a U.S. trademark of Apple Computer, Inc. UNIX® is a registered trademark of.The Open Group. Windows, MS Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Conventions
This manual uses the following conventions:
q q
COLOR is used to emphasize items that are important to the material under discussion. Bold is used for menu items to click and for emphasis, particularly in situations where italic type would be confusing. Italic type is used to indicate related documents or emphasis. DISPLAY type indicates text as seen on the printer control panel display. Commands you use on a computer keyboard or on the printer control panel are shown in KEYCAP. Two examples are MENU and STOP. COURIER type indicates text that you type on a computer keyboard exactly as shown.
q q q
q
Note CAUTION WARNING!
Notes contain important information set off from the text. Caution messages alert you to the possibility of damage to equipment or loss of data. Warning messages alert you to the possibility of personal injury.
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Table of Contents
1 Printer description
Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Model and serial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Power and regulatory information . . . . . . . . . . . . . . . . . . . . . . . . 8 Site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Space requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Electrical specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Supply storage requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Duty cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Printer assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Selecting paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Paper to avoid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Paper that can damage the printer . . . . . . . . . . . . . . . . . . . . . . 16 Print media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Supported media weights and sizes . . . . . . . . . . . . . . . . . . . . . 16 Printing on special media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Glossy paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Colored paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Heavy paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 HP LaserJet tough paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Preprinted forms and letterhead . . . . . . . . . . . . . . . . . . . . . . . . 22 Recycled paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Media weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Environmental product stewardship program . . . . . . . . . . . . . . . . . 24 Protecting the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Safety statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Toner safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 EMI statement (Korea) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 VCCI statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Declaration of conformities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2 Service approach
Service approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parts and supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ordering supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exchange program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contents 34 34 34 35 35 35 v
World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP service parts information CD-ROM . . . . . . . . . . . . . . . . . HP support assistant CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . Customer care reseller sales and service support center. . . . . Ordering related documentation and software . . . . . . . . . . . . . Warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hewlett-Packard limited warranty statement. . . . . . . . . . . . . . . HP's Premium Protection Print Cartridge Warranty Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Premium Protection Warranty Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP maintenance agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . On-site service agreements . . . . . . . . . . . . . . . . . . . . . . . . . . .
35 35 35 36 36 37 37 39 40 41 41
3 Installation and configuration
Checking the package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Unpacking the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Installing the print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Loading paper into Tray 3 (optional) . . . . . . . . . . . . . . . . . . . . . . . . 54 Loading paper into Tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Loading paper into Tray 1 (optional procedure) . . . . . . . . . . . . . . . 57 Connecting power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Installing a new control panel overlay (optional) . . . . . . . . . . . . . . . 60 Testing the printer operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using PowerSave Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 USB configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Connecting the USB cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Parallel configuration (hp color LaserJet 3700 series printer only) . 63 Network configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Enhanced I/O (EIO) configuration (hp color LaserJet 3700 series printer only) . . . . . . . . . . . . . . . . . . 64 HP Jetdirect print servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Available enhanced I/O interfaces . . . . . . . . . . . . . . . . . . . . . . 65 NetWare networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Windows and Windows NT networks . . . . . . . . . . . . . . . . . . . . 65 AppleTalk networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 UNIX/Linux networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Printer software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Printer drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Software for networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Setting security on the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Locking the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Using an ASCII PJL escape sequence to set security . . . . . . 72 Printer memory for the HP Color LaserJet 3700 series printer . . . . 73 Installing memory and font DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . 74 Enabling memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Enabling the language font DIMM (hp color LaserJet 3700 only)79 Checking DIMM installation (hp color LaserJet 3700 only). . . . 79 Installing an hp Jetdirect print server card in the hp color LaserJet 3700 series printer . . . . . . . . . . . . . . . . . . 80 To install the HP Jetdirect print server card . . . . . . . . . . . . . . . 80 Installing an hp Jetdirect en3700 external print server . . . . . . . . . . 82
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4 Printer maintenance
Cleaning the printer and accessories . . . . . . . . . . . . . . . . . . . . . . . Cleaning spilled toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Locating supplies and parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing supply items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the transfer unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the fuser and pickup roller . . . . . . . . . . . . . . . . . . . . 86 86 87 88 89 90 93 97
5 Theory of operation
Basic operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operation sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power-on sequences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Engine control system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DC controller PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Low-voltage power supply circuit . . . . . . . . . . . . . . . . . . . . . . Low-voltage power supply circuit . . . . . . . . . . . . . . . . . . . . . . Laser/scanner system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Laser control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scanner motor control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Image formation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Developing section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cartridge cleaning control . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ITB cleaning control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Waste toner full detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer (ITB) unit detection . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer unit life detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . ITB self-aligning mechanism. . . . . . . . . . . . . . . . . . . . . . . . . . Primary transfer roller engaging/disengaging control . . . . . . . Secondary transfer roller engaging/disengaging control. . . . . Secondary transfer roller engaging/disengaging detection. . . Color misregistration control . . . . . . . . . . . . . . . . . . . . . . . . . . Image stabilization control . . . . . . . . . . . . . . . . . . . . . . . . . . . Pickup/feed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pickup/feed unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fuser/delivery unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Duplexing feed unit (HP 3700 printer only) . . . . . . . . . . . . . . . Jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pickup/delivery sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 107 108 109 110 117 122 130 132 136 138 140 149 157 157 160 161 162 163 164 165 166 167 168 171 174 177 183 185 188 190 191 192
6
Removal and replacement
196 196 196 196 197 197 199
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removal and replacement strategy . . . . . . . . . . . . . . . . . . . . Repair notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Caution regarding electrostatic discharge (ESD) . . . . . . . . . . Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Types of screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Print cartridges and transfer unit. . . . . . . . . . . . . . . . . . . . . . . Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front door removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Left cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Left front cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . Right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Upper rear door removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rear cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lower rear door (rear output bin) removal . . . . . . . . . . . . . . Tray 1 (multipurpose) removal . . . . . . . . . . . . . . . . . . . . . . . Main Assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer unit removal ............................. Print cartridge removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fuser removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Face-down delivery assembly removal . . . . . . . . . . . . . . . . Laser/scanner assembly removal . . . . . . . . . . . . . . . . . . . . . Image drive assembly removal . . . . . . . . . . . . . . . . . . . . . . . Developing engaging drive assembly removal . . . . . . . . . . . Pick-up/feed assembly removal . . . . . . . . . . . . . . . . . . . . . . . Main assembly parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 1 pick-up roller removal . . . . . . . . . . . . . . . . . . . . . . . . . Tray 1 separation pad removal . . . . . . . . . . . . . . . . . . . . . . . Tray 2 pick-up roller removal . . . . . . . . . . . . . . . . . . . . . . . . . Tray 2 separation pad removal . . . . . . . . . . . . . . . . . . . . . . . Secondary transfer charging roller removal . . . . . . . . . . . . . . Fuser sleeve unit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . Pressure roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Main thermistor/sub-thermistor removal . . . . . . . . . . . . . . . Thermoswitch removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feed guide unit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . Swing guide removal, right . . . . . . . . . . . . . . . . . . . . . . . . . . . Swing guide removal, left . . . . . . . . . . . . . . . . . . . . . . . . . . . Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Door Switch (SW1) removal . . . . . . . . . . . . . . . . . . . . . . . . . Test print switch (SW1001) removal . . . . . . . . . . . . . . . . . . . Power switch (SW3001) removal . . . . . . . . . . . . . . . . . . . . . Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 1 (multipurpose tray) paper sensor (PS1) removal . . . . Tray 2 (cassette) paper sensor (PS2) removal . . . . . . . . . . . Registration paper sensor (PS4) removal . . . . . . . . . . . . . . . Media sensor (PS5) removal . . . . . . . . . . . . . . . . . . . . . . . . Fuser front paper sensor (PS6) removal . . . . . . . . . . . . . . . . Fuser delivery paper sensor (PS7) removal . . . . . . . . . . . . . Face-down delivery paper sensor (PS8) removal . . . . . . . . . Reversed paper sensor (PS9) removal (HP3700 only) . . . . . Duplex feed delivery paper sensor (PS10) removal (HP 3700 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rear output bin paper sensor (PS11) removal . . . . . . . . . . . Color misregistration sensor (PS12) removal . . . . . . . . . . . . Waste toner level sensor (PS13) removal . . . . . . . . . . . . . . Developing engaging sensor (PS14) removal . . . . . . . . . . . Environment sensor (PS15) removal . . . . . . . . . . . . . . . . . . Secondary transfer roller engaging sensor (PS16) removal . Solenoids and Clutches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
200 201 202 203 204 206 207 207 208 209 209 210 211 212 213 214 215 215 217 218 228 229 229 230 230 231 231 231 231 231 232 234 237 242 243 243 243 244 245 245 247 248 249 249 250 251 252 252 253 254 254 255 255 256
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Tray 1 (multipurpose tray) pick-up solenoid (SL1) removal . Tray 2 pick-up solenoid (SL2) removal . . . . . . . . . . . . . . . . . Secondary transfer roller engaging solenoid (SL4) removal Duplex feed solenoid (SL5) removal (HP3700 only) . . . . . . Registration clutch (CL1) removal . . . . . . . . . . . . . . . . . . . . . Black (K) development clutch (CL2 - image drive) removal . Developing engaging drive clutch (CL3) removal . . . . . . . . Motor and fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feed motor (M1) removal . . . . . . . . . . . . . . . . . . . . . . . . . . Delivery motor (M2) removal . . . . . . . . . . . . . . . . . . . . . . . . Drum motor (M3) removal . . . . . . . . . . . . . . . . . . . . . . . . . . Developing motor (M4) removal . . . . . . . . . . . . . . . . . . . . . . Primary transfer roller engaging motor (M5) removal . . . . . . Exhaust fan (FAN1) removal . . . . . . . . . . . . . . . . . . . . . . . . Circuit Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DC controller PCB removal . . . . . . . . . . . . . . . . . . . . . . . . . Formatter PCB removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . High-voltage power supply PCB removal . . . . . . . . . . . . . . Low-voltage power supply PCB removal . . . . . . . . . . . . . . . Memory controller PCB removal . . . . . . . . . . . . . . . . . . . . . Control Panel PCB removal . . . . . . . . . . . . . . . . . . . . . . . . . Miscellaneous parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Swing rod guide, left removal . . . . . . . . . . . . . . . . . . . . . . . . . Swing rod/lock guide, right removal . . . . . . . . . . . . . . . . . . . . Transfer contact assembly removal . . . . . . . . . . . . . . . . . . . . Developing contact assembly . . . . . . . . . . . . . . . . . . . . . . . . . Tray 2 (cassette) parts removal. . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 2 (cassette) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cassette (Tray 2) guide, right, removal. . . . . . . . . . . . . . . . . . 500-Sheet paper feeder (Tray 3) covers . . . . . . . . . . . . . . . . . . . Front cover removal - 500-sheet paper feeder . . . . . . . . . . . Right cover removal - 500-sheet paper feeder . . . . . . . . . . . Left cover removal - 500-sheet paper feeder . . . . . . . . . . . . 500-Sheet paper feeder internal parts. . . . . . . . . . . . . . . . . . . . . . Pick-up roller removal - 500-sheet paper feeder . . . . . . . . . . Separation pad removal - 500-sheet paper feeder . . . . . . . . Pick-up drive unit removal - 500-sheet paper feeder . . . . . . 500-Sheet paper feeder sensor/solenoid/motor/PCB . . . . . . . . . . 500-Sheet paper feeder PCB removal - 500-sheet feeder . . Pick-up clutch (CL4) removal - 500-sheet feeder . . . . . . . . . Pick-up solenoid (SL3) removal - 500-sheet feeder . . . . . . . Paper sensor (PS3) removal - 500-sheet feeder . . . . . . . . .
257 257 258 259 260 261 261 262 263 264 265 266 268 270 271 272 273 276 279 280 281 282 282 282 282 283 285 285 285 290 290 291 291 292 292 293 293 294 295 295 296 296
7 Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pre-troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting power-on . . . . . . . . . . . . . . . . . . . . . . . . . . Printer error troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Critical error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . Alphabetical printer messages . . . . . . . . . . . . . . . . . . . . . . .
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302 303 304 305 307 308 308 308 308 308 309 ix
Numerical printer messages . . . . . . . . . . . . . . . . . . . . . . . . Replacement parts configuration . . . . . . . . . . . . . . . . . . . . . . . . . Formatter and DC Controller replaced at the same time .. Formatter (New) replacement configuration . . . . . . . . . . . . Formatter (previously installed in another printer) replacement configuration . . . . . . . . . . . . . . . . . . . . . . . . . DC Controller (New) replacement configuration . . . . . . . . . DC Controller (previously installed in another printer) replacement configuration ........................ Media sensor (PS5) replacement configuration ........ Color Misregistration Sensor (PS12) replacement configuration . . . . . . . . . . . . . . . . . . . . . . . . . Laser/scanner Assembly replacement configuration ..... Fuser replacement configuration .................... Transfer unit (ITB assembly) replacement configuration .. Paper path troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper path jam areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper jam error message . . . . . . . . . . . . . . . . . . . . . . . . . . Paper path areas jam troubleshooting . . . . . . . . . . . . . . . . . . Paper jam recovery feature ........................ Avoiding paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General paper path troubleshooting . . . . . . . . . . . . . . . . . . Persistent jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Image formation troubleshooting ...................... Print quality problems associated with media . . . . . . . . . . . . Overhead transparency defect . . . . . . . . . . . . . . . . . . . . . . . Print quality problems associated with the environment . . . . Print quality problems associated with paper jams . . . . . . . . Print quality problems associated with toner buildup . . . . . . Print quality troubleshooting pages . . . . . . . . . . . . . . . . . . . . Calibrating the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP ImageREt 2400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Color options (available for the hp color LaserJet 3700 series printer) . . . . . . . . . . . . . . . . Standard red-green-blue (sRGB) . . . . . . . . . . . . . . . . . . . . . Printing in four-colors [CMYK (available for the hp color LaserJet 3700 series printer) .............. CMYK ink set emulation (PostScript only) . . . . . . . . . . . . . . Managing color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print in Grayscale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Automatic or manual color adjustment . . . . . . . . . . . . . . . . . Matching colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Swatch book color matching (HP Color LaserJet 3700 series printer only) . . . . . . . . . . . . Adjusting color balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . Image defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repetitive defects troubleshooting . . . . . . . . . . . . . . . . . . . . . . . Interface troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Communications checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . EIO troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AUTOEXEC.BAT standard configurations . . . . . . . . . . . . . . Printer Job Language (PJL) commands . . . . . . . . . . . . . . . Control panel troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . .
325 342 342 342 343 343 344 344 345 345 345 345 346 346 347 349 367 368 369 370 371 371 371 372 372 372 372 373 373 373 373 374 374 374 375 375 375 375 377 377 378 379 388 391 391 391 393 393 396
x
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Printing a menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper handling menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configure device menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tools for troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Embedded Web server (HP Color LaserJet 3700 series printer only) . . . . . . . . . . . . HP toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . Supplies status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Usage page (HP 3700 only) . . . . . . . . . . . . . . . . . . . . . . . . . Event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diagnostics flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Engine diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diagnostics from the Control Panel . . . . . . . . . . . . . . . . . . . . . . . Printer display menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diagnostics test menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configure device menu/printing menu . . . . . . . . . . . . . . . . . . Configure device menu/resets menu . . . . . . . . . . . . . . . . . . . Configure device menu/print quality menu . . . . . . . . . . . . . . . Test pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Engine test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Formatter test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Engine resets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cold reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NVRAM initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calibration bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calibrate Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing the Service menu . . . . . . . . . . . . . . . . . . . . . . . . . Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Main parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solenoids and clutches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Motors and fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PCBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-sheet paper feeder connectors . . . . . . . . . . . . . . . . . . . . General circuit diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
396 397 398 399 407 408 409 409 412 416 418 419 420 421 421 422 424 424 424 432 432 432 432 433 433 433 434 434 434 435 435 436 436 438 438 439 440 441 442 443 445 449 449
8 Parts and diagrams
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supplies and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacement parts configuration . . . . . . . . . . . . . . . . . . . . . . . . . Formatter and DC Controller replaced at the same time . . . Formatter (New) replacement configuration . . . . . . . . . . . . Formatter (previously installed in another printer) replacement configuration . . . . . . . . . . . . . . . . . . . . . . . . . . DC Controller (New) replacement configuration . . . . . . . . .
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454 454 454 461 461 461 462 462 xi
DC Controller (previously installed in another printer) replacement configuration . . . . . . . . . . . . . . . . . . . . . . . . . . Media sensor (PS5) replacement configuration ........ Color Misregistration Sensor (PS12) replacement configuration . . . . . . . . . . . . . . . . . . . . . . . . . Laser/scanner Assembly replacement configuration ..... Fuser replacement configuration .................... Transfer unit (ITB assembly) replacement configuration .. Illustrations and parts lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
463 463 464 464 464 464 465 511 520
Index
xii
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1
Printer description
This chapter contains the following sections: Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Printer features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Model and serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Power and regulatory information . . . . . . . . . . . . . . . . . . . . . . . . 8 Site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Space requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Supply storage requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Duty cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Printer assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Selecting paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Paper to avoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Paper that can damage the printer . . . . . . . . . . . . . . . . . . . . . .16 Print media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Supported media weights and sizes . . . . . . . . . . . . . . . . . . . . .16 Printing on special media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Glossy paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Colored paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Heavy paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 HP LaserJet tough paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Preprinted forms and letterhead . . . . . . . . . . . . . . . . . . . . . . . .22 Recycled paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Media weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Environmental product stewardship program. . . . . . . . . . . . . . . . . .24 Protecting the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Safety statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Toner safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 EMI statement (Korea). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 VCCI statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Declaration of conformities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
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1
Printer configurations
Figure 1-1
HP Color LaserJet 3500 printer The HP Color LaserJet 3500 printer is a four-color, laser printer that prints 12 pages per minute (ppm) in both monochrome (black and white) and color.
q
Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets of various paper types and sizes or 10 envelopes and a 250-sheet paper feeder (Tray 2) that supports various paper sizes. It supports an optional 500-sheet paper feeder (Tray 3). See Print media specifications for more information. Connectivity. The printer provides a Hi-Speed Universal Serial Port (USB) 2.0 port for connectivity. Memory. The printer contains 64 megabytes (MB) of synchronous dynamic random access memory (SDRAM).
q
q
Figure 1-2
HP Color LaserJet 3500n printer
2 Printer description
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The HP Color LaserJet 3500n printer includes the features of the HP Color LaserJet 3500 printer, plus an HP Jetdirect en3700 external print server for easy connectivity to 10baseT/100base-T networks.
Figure 1-3
HP Color LaserJet 3700 printer The HP Color LaserJet 3700 printer is a four-color, laser printer that prints 16 ppm in both monochrome (black and white) and color.
q
Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets of various paper types and sizes or 10 envelopes and a 250-sheet paper feeder (Tray 2) that supports various paper sizes. It supports an optional 500-sheet paper feeder (Tray 3). See Print media specifications for more information. Connectivity. The printer provides a USB port and a standard bidirectional parallel port (IEEE-1284 compliant) for connectivity. Memory. The printer contains 64 MB of SDRAM. To allow for memory expansion, the printer has three dual inline memory module (DIMM) slots that accept 64, 128, or 256 MB RAM each. This printer can support up to 448 MB of memory.
q
q
Figure 1-4
HP Color LaserJet 3700n printer
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Printer configurations 3
The HP Color LaserJet 3700n printer includes the features of the HP Color LaserJet 3700 printer, plus an HP Jetdirect 615n print server for easy connectivity to 10/100 base-T networks.
Figure 1-5
HP Color LaserJet 3700dn printer The HP Color LaserJet 3700dn printer includes the features of the HP Color LaserJet 3700n printer, automatic 2-sided (duplex) printing, and a total of 128 MB of SDRAM.
Figure 1-6
HP Color LaserJet 3700dtn printer The HP Color LaserJet 3700dtn printer includes the features of the HP Color LaserJet 3700dn printer, plus an additional 500-sheet paper feeder (Tray 3).
4 Printer description
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Printer features
Table 1-1 Features Feature
Performance
HP Color LaserJet 3500 series printer
q
HP Color LaserJet 3700 series printer
16 ppm (in both monochrome and color). If the performance of the printer is less than this, see the HP Color LaserJet 3500 and 3700 series printer User Guide for factors affecting printer performance. Prints on a variety of media. For more information see Print media specifications. MIPS RISC 350 MHz processor. 64 MB of SDRAM. Can be expanded to 448 MB. Graphic display on control panel. Enhanced control panel help. HP toolbox (a web application for status and troubleshooting information). Windows PC and Apple Macintosh print drivers. Embedded Web server to access support and order supplies (administrator tool for network connected printers). HP PCL 6. PostScript 3 emulation. Automatic language switching. Fonts and forms. PowerSave setting. High content of recyclable components and materials. 80 internal fonts available for both PCL and PostScript emulation. 80 printer-matching screen fonts in TrueTypeTM format available with the software solution.
q
12 ppm (in both monochrome and q color). If the performance of the printer is less than this, see the HP Color LaserJet 3500 and 3700 series printer User Guide for factors affecting printer performance. Prints on a variety of media. For more q information see Print media specifications.
q
Memory
q
64 MB of SDRAM.
q q
User interface
q q q
q
Graphic display on control panel. Enhanced control panel help. HP toolbox (a web application for status and troubleshooting information). Windows® PC and Apple Macintosh print drivers.
q q q
q q
Supported printer personalities Storage features Environmental features
q
Not applicable.
q q q
q q q
Not applicable. PowerSave setting. High content of recyclable components and materials. Not applicable.
q q q
Fonts
q
q q
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Printer features 5
Table 1-1 Features Feature
Paper handling
HP Color LaserJet 3500 series printer
q
HP Color LaserJet 3700 series printer
q
q
q
q q
q
q
Prints on paper from 76 by 127 mm (3 by 5 inches) up to 215 by 355 mm (8.5 by 14 inches). Prints on paper with weights from 60 g/m2 to 163 g/m2 (16 to 43 lb bond). Prints on a wide range of media types including glossy, heavy, labels, film, overhead transparencies, and envelopes. Multiple gloss levels. A 250-sheet paper feeder (Tray 2) that supports letter, legal, executive, executive (JIS), A4, A5, B5 (JIS), B5 (ISO), and 216 by 330 mm (8.5 by 13 inches) paper sizes. Optional 500-sheet paper feeder that supports letter and A4 paper sizes (Tray 3). For more information see Print media specifications. A 150-sheet, face-down, output bin (top) and a 25-sheet, face-up, output bin (rear).
q
q
q q
q
q
q
Prints on paper from 76 by 127 mm (3 by 5 inches) up to 215 by 355 mm (8.5 by 14 inches). Prints on paper with weights from 60 g/m2 to 163 g/m2 (16 to 43 lb bond). Prints on a wide range of media types including glossy, heavy, labels, film, overhead transparencies, and envelopes. Multiple gloss levels. A 250-sheet paper feeder (Tray 2) that supports letter, legal, executive, executive (JIS), A4, A5, B5 (JIS), B5 (ISO), and 216 by 330 mm (8.5 by 13 inches) paper sizes. Optional 500-sheet paper feeder that supports letter and A4 paper sizes; standard on the HP Color LaserJet 3700dtn printer (Tray 3). For more information see Print media specifications. A 150-sheet, face-down, output bin (top) and a 25-sheet, face-up, output bin (rear). Automatic 2-sided printing on HP Color LaserJet 3700dn and 3700dtn printers. Optional 500-sheet paper feeder (Tray 3) that supports letter and A4 paper sizes; standard on the HP Color LaserJet 3700dtn printer (Tray 3). DIMM. Optional flash DIMM. Standard, bidirectional, parallel cable interface (IEEE-1284 compliant) for backward compatibility. Universal serial bus (USB) cable interface. Optional enhanced input/output (EIO) network card; standard on HP Color LaserJet 3700n, 3700dn, and 3700dtn printers. HP Embedded Web Server. HP Web Jetadmin software.
Accessories
q
Optional 500-sheet paper feeder that q supports letter and A4 paper sizes (Tray 3).
q q
Connectivity
q q
q
Hi-Speed Universal serial bus (USB) q 2.0 cable interface. HP Jetdirect en3700 external print q server; standard on the HP Color LaserJet 3500n printer. HP Web Jetadmin software. q
q q
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Table 1-1 Features Feature
Supplies
HP Color LaserJet 3500 series printer
q
HP Color LaserJet 3700 series printer
q
q q q
Supplies status page contains information on toner level, page count, and estimated pages remaining. No-shake cartridge design. Printer checks for authentic HP print cartridges at cartridge installation. Internet-enabled supply ordering capabilities (using HP toolbox).
q q q
Supplies status page contains information on toner level, page count, and estimated pages remaining. No-shake cartridge design. Printer checks for authentic HP print cartridges at cartridge installation. Internet-enabled supply ordering capabilities (using HP toolbox).
Identification
Model and serial numbers
The model number and serial numbers are listed on identification labels located on the rear of the printer. The model number is alphanumeric, such as Q1319A for the HP Color LaserJet 3500 printer. The serial number contains information about the country/region of origin, the printer version, production code, and the production number of the printer (see Figure 1-7).
Figure 1-7
Serial number information
Table 1-2 Model names and numbers Model name
HP Color LaserJet 3500 HP Color LaserJet 3500n HP Color LaserJet 3700 HP Color LaserJet 3700n HP Color LaserJet 3700dn HP Color LaserJet 3700dtn
Model number
Q1319A Q1320A Q1321A Q1322A Q1323A Q1324A
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Identification 7
Power and regulatory information
The identification label on the rear of the printer also contains power rating and regulatory information as shown in Figure 1-8. CAUTION Converting the voltage on the printer can damage the printer. Do not use any voltage other than the operating voltage. Any attempt to convert operating voltages will void the product warranty (for example, attempting to change a 110V printer to a 220V printer).
Figure 1-8
Sample label
8 Printer description
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Site requirements
The printer must be kept in a proper location to maintain the performance level that has been set at the factory. In particular, be sure that the environment adheres to the specifications listed in this chapter. Below are recommendations for the printer location and placement. Make sure the printer has the following:
q q
a well-ventilated, dust-free area a hard, level surface (not more than a 2° angle) that can support approximately 43.4 kg (95.5 lbs) a level surface that supports all four corners of the 500-sheet paper feeder a constant temperature and humidity. (Do not install near water sources, humidifiers, air conditioners, refrigerators, or other major appliances) direct sunlight, dust, open flames, or water the direct flow of exhaust from air ventilation systems magnets and devices that emit a magnetic field areas subject to vibration walls or other objects (There must be enough space around the printer for proper access and ventilation. See the figures Space requirements for the HP Color LaserJet 3500 series printer and Space requirements for the HP Color LaserJet 3700 series printer with optional Tray 3, on the following pages.)
q q
Make sure to keep the printer away from the following:
q q q q q
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Site requirements 9
Space requirements
The printer must have the following amounts of space above and around it.
1
2 Figure 1-9
3
Space requirements for the HP Color LaserJet 3500 series printer 1 2 3 Height: 722 mm (28.4 in.) Depth: 1480 mm (58.3 in.) Width: 699.5 mm (27.6 in.)
1
2 Figure 1-10
3
Space requirements for the HP Color LaserJet 3700 series printer with optional Tray 3 1 2 3 Height: 862 mm (34 in.) Depth: 1480 mm (58.3 in. Width: 699.5 mm (27.6 in.
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Electrical specifications
WARNING! Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This may damage the printer and void the product warranty. Table 1-3 lists the electrical specifications required to run the printer safely and Table 1-4 lists the power consumption. Table 1-3 Electrical specifications Item
Power requirements Minimum recommended circuit capacity for typical product
110-volt models
100 to 127 V (+/-10%) 50 to 60 Hz (+/- 2 Hz) 5.3 A
220-volt models
220 to 240 V (+/-10%) 50 to 60 Hz (+/- 2 Hz) 3A
Table 1-4
Product
Power consumption for 110 and 220-volt (average, in watts)
Active 400 400 400 400 400 400 Idle 25 26 25 26 26 26 Power Save 25 26 25 26 26 26 Off 0.25 0.25 0.25 0.25 0.25 0.25 Heat output-idle (BTU/hour) 85 89 85 89 89 89
HP Color LaserJet 3500 HP Color LaserJet 3500n HP Color LaserJet 3700 HP Color LaserJet 3700n HP Color LaserJet 3700dn HP Color LaserJet 3700dtn
Note
These values are subject to change. For current information, see http://www.hp.com/support/clj3500 for the HP Color LaserJet 3500 series printer or http://www.hp.com/support/clj3700 for the HP Color LaserJet 3700 series printer. PowerSave default activation time is 30 minutes.
Environmental specifications
Keep the printer within the environmental conditions shown in Table 1-5 for optimum performance. Table 1-5 Environmental specifications Environment
Temperature Humidity Altitude
Recommended
17° to 25° C (62.6° to 77° F) 20% to 60% RH Not applicable
Allowed
10° to 27° C (50° to 81° F) 10% to 70% RH 0 to 2600 m (0 to 8530 ft)
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Site requirements 11
Supply storage requirements
The life of supplies is greatly affected by their storage environment. Use Table 1-6 to determine the shelf life of stored supplies. Table 1-6 Supply storage requirements Item
Temperature
Storage time
Normal (maximum of 2.5 years) Severe (maximum of 18 days)
Storage condition
0° to 35° C (32° to 95° F) High: 35° to 40° C (95° to 104° F) Low: 0° to -20° C (32° to -4° F)
Maximum temperature change 40° to 15° C (104° to 59° F) within 3 minutes rate -20° to 25° C (-4° to 77° F) within 3 minutes Humidity Normal (maximum of 2.5 years) Severe (maximum of 18 days) Atmospheric pressure Storage time1
1
35% to 85% RH High: 85% to 95% RH Low: 10% to 35% RH
460 to 760 mm Hg (18.1 to 29.9 in Hg) 2.5 years
The average storage time includes use time. Use cartridges within 2.5 years of the date code on the cartridge.
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Printer specifications
Table 1-7 provides the dimensions and weights of the printers. Table 1-7 Physical dimensions
Product HP Color LaserJet 3500 series printer with print cartridges HP Color LaserJet 3500 series printer with print cartridges and optional Tray 3 HP Color LaserJet 3700 series printer with print cartridges HP Color LaserJet 3700 series printer with print cartridges and optional Tray 3 HP Jetdirect en3700 external print server Height 467 mm (18.4 in.) 603 mm (23.8 in.) 467 mm (18.4 in.) 603 mm (23.8 in.) 35 mm (1.4 in.) Depth 447 mm (17.6 in.) 447 mm (17.6 in.) 447 mm (17.6 in.) 447 mm (17.6 in.) 131 mm (5.2 in.) Width 499.5 mm (19.67 in.) 499.5 mm (19.67 in.) 499.5 mm (19.67 in.) 499.5 mm (19.67 in.) 102 mm (4 in.) Weight 36.6 kg (80.52 lbs) 42 kg (92.4 lbs) 37.8 kg (83.16 lbs) 43.4 kg (95.48 lbs) 0.159 kg (0.35 lbs)
Table 1-8 lists the acoustic emissions of the printer when it is printing and when in standby mode. Table 1-8 Acoustic emissions
Activity level Active Idle Powersave Operator (<1m) LpAm64 dB (A) LpAm55 dB (A) (inaudible) LpAmN/A dB (A) Bystander (1m) LpAm49 dB (A) Sound power LWAd6.4 Bels (A) Idle
LpAm40 dB (A) (inaudible) LWAd5.6 Bels (A) (inaudible) LpAmN/A dB (A) LWAdN/A Bels (A)
Note
These values are subject to change. For current information, see to http://www.hp.com/support/ clj3500 for the HP Color LaserJet 3500 series printer or http://www.hp.com/support/clj3700 for the HP Color LaserJet 3700 series printer.
Duty cycle
The HP Color LaserJet 3500 series printer's maximum duty cycle is 45,000 pages per month. The HP Color LaserJet 3700 series printer's maximum duty cycle is 55,000 pages per month.
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Printer specifications 13
Printer assemblies
The two figures below show the location of each major assembly in the printer. These assemblies are described in the Installation and configuration chapter.
Figure 1-11
Front view, HP Color LaserJet 3500 and 3700 series printers (shown with additional 500sheet paper feeder) 1 2 3 4 5 6 7 8
9
on/off switch Tray 3 (optional; 500 sheets of standard paper) Tray 2 (250 sheets of standard paper) Tray 1 (100 sheets of standard paper) front door printer control panel output bin extender (for use with all media types) output bin (150 sheets of standard paper)
DIMM access door (available on the HP Color LaserJet 3700 series printer)
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Figure 1-12
Rear view, HP Color LaserJet 3500 and 3700 series printers (shown with additional 500sheet paper feeder) 1 2 3 4 5 6 7 8 9 upper rear door parallel connection (available on the HP Color LaserJet 3700 series printer) lower rear door (rear output bin) (25 sheets of standard paper) USB connection power connection Tray 3 (optional) on/off switch EIO connection (available on the HP Color LaserJet 3700 series printer) DIMM access door (available on the HP Color LaserJet 3700 series printer)
Selecting paper
You can use many types of paper and other print media with this printer. This section provides guidelines and specifications for selecting and using different print media. Before purchasing any paper or specialized forms in quantity, verify that your paper supplier obtains and understands the print media requirements specified in the HP LaserJet Printer Family Print Media Specification Guide. See the HP Color LaserJet 3500 and 3700 series printer User Guide or HP LaserJet Printer Family Print Media Specification Guide for ordering information. To download a copy of the HP LaserJet Printer Family Print Media Specification Guide go to http://www.hp.com/support/clj3500 for the HP Color LaserJet 3500 series and to http://www.hp.com/support/clj3700 for the HP Color LaserJet 3700 series, and then select manuals. It is possible that paper could meet all of the guidelines in this chapter or the HP LaserJet Printer Family Print Media Specification Guide and still not print satisfactorily. This may be due to abnormal characteristics of the printing environment or to other variables over which HewlettPackard has no control (for example, extremes in temperature and humidity). Hewlett-Packard recommends testing any paper before buying it in large quantities. CAUTION Using paper that does not conform to the specifications listed here or in the print media guide can cause problems that require service. This service is not covered by the Hewlett-Packard warranty or service agreements.
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Selecting paper 15
Paper to avoid
The printer can handle many types of paper. Use of paper outside the printer specifications will cause a loss of print quality and will increase the chance of paper jams.
q q q q
Do not use paper that is too rough. Do not use paper with cutouts or perforations, other than standard 3-hole punched paper. Do not use multipart forms. Do not use paper that has already been printed on, or that has been fed through a photocopier. Do not use paper with a watermark if you are printing solid patterns.
q
Paper that can damage the printer
In rare circumstances, paper can damage the printer. The following paper must be avoided to prevent possible damage to the printer:
q q
Do not use paper with staples attached. Do not use transparencies designed for Inkjet printers or other low temperature printers, or transparencies designed for monochrome printing. Use only transparencies that are specified for use with HP Color LaserJet printers. Do not use photo paper intended for Inkjet printers. Do not use paper that is embossed or coated, and is not designed for the temperatures of the HP Color LaserJet 3500 and 3700 series printer image fusers. Select paper that can tolerate temperatures of 190° C (374° F) for 0.1 second. HP produces a selection of paper that is designed for the HP Color LaserJet 3500 and 3700 series printer. Do not use letterhead paper with low temperature dyes or thermography. Preprinted forms or letterhead must use inks that can tolerate temperatures of 190° C (374° F) for 0.1 second. Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 190° C (374° F) for 0.1 second.
q q
q
q
Print media specifications
For optimum results, use conventional 75 g/m2 to 90 g/m2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges.
Supported media weights and sizes
Table 1-9 shows the media types and sizes supported by the printer and the printer accessories Table 1-9 Tray 1 paper sizes1
Tray 1 Minimum size paper Maximum size paper Minimum size glossy Dimensions 76 by 127 mm (3 by 5 in) 216 by 356 mm (8.5 by 14 in) 76 by 127 mm (3 by 5 in) Weight or thickness 60 to 163 (16 to 43 lb bond) 60 to 163 g/m2 (16 to 43 lb bond) 75 to 120 g/m2 (20 to 32 lb bond) g/m2 Capacity 100 sheets (75 g/m2; 20 lb bond) 100 sheets (75 g/m2; 20 lb bond) Maximum stack paper height: 12 mm (0.47 in)
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Table 1-9 Tray 1 paper sizes1
Tray 1 Maximum size glossy paper Minimum size transparencies2 Maximum size transparencies2 Dimensions 216 by 356 mm (8.5 by 14 in) 76 by 127 mm (3 by 5 in) 216 by 356 mm (8.5 by 14 in) Weight or thickness 75 to 120 g/m (20 to 32 lb bond)
2
Capacity Maximum stack height: 12 mm (0.47 in)
0.12 to 0.13 mm thick 50 sheets (4.7 to 5 mils thick) 0.12 to 0.13 mm thick 50 sheets (4.7 to 5 mils thick) 60 to 90 g/m2 (16 to 24 lb bond) 60 to 90 g/m2 (16 to 24 lb bond) 75 to 163 g/m2 (20 to 43 lb bond) 75 to 163 g/m2 (20 to 43 lb bond) 135 to 216 g/m2 (50 to 80 lb cover) 135 to 216 g/m2 (50 to 80 lb cover) 10 envelopes 10 envelopes 50 sheets 50 sheets 50 sheets 50 sheets
Minimum size envelopes 76 by 127 mm (3 by 5 in) Maximum size envelopes Minimum size label Maximum size label 216 by 356 mm (8.5 by 14 in) 76 by 127 mm (3 by 5 in) 216 by 356 mm (8.5 by 14 in)
Minimum size cardstock 76 by 127 mm (3 by 5 in) Maximum size cardstock 216 by 356 mm (8.5 by 14 in)
1The printer supports a wide range of standard and custom sizes of print media. Capacity can vary depending on media 2
weight and thickness and environmental conditions. Smoothness--100 to 250 (Sheffield). Use only transparencies designed for use with HP Color LaserJet printers. This printer can detect transparencies that were not designed for use with HP Color LaserJet printers.
The following table lists the standard sizes of paper that the printer supports in Tray 2. Table 1-10 Tray 2 paper sizes1
Tray 2 Letter Legal Executive Executive (JIS) A4 A5 B5 (JIS) B5 (ISO)
1
Dimensions 216 by 279 mm (8.5 by 11 in) 216 by 356 mm (8.5 by 14 in) 184 by 267 mm (7.3 by 10.5 in) 216 by 330 mm (8.5 by 13 in) 210 by 297 mm (8.3 by 11.7 in) 148 by 210 mm (5.8 by 8.3 in) 182 by 257 mm (7.2 by 10.1 in) 176 by 250 mm (6.9 by 9.8 in)
Weight or thickness 60 to 105 g/m2 (16 to 28 lb bond) 60 to 105 g/m2 (16 to 28 lb bond) 60 to 105 g/m2 (16 to 28 lb bond) 60 to 105 g/m2 (16 to 28 lb bond) 60 to 105 g/m2 (16 to 28 lb bond) 60 to 105 g/m2 (16 to 28 lb bond) 60 to 105 g/m2 (16 to 28 lb bond) 60 to 105 g/m2 (16 to 28 lb bond)
Capacity 250 sheets (75 g/m2; 20 lb bond) 250 sheets (75 g/m2; 20 lb bond) 250 sheets (75 g/m2; 20 lb bond) 250 sheets (75 g/m2; 20 lb bond) 250 sheets (75 g/m2; 20 lb bond) 250 sheets (75 g/m2; 20 lb bond) 250 sheets (75 g/m2; 20 lb bond) 250 sheets (75 g/m2; 20 lb bond)
Capacity can vary depending on media weight and thickness, and environmental conditions.
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Print media specifications 17
The following table lists the standard sizes of paper that the printer supports in Tray 3. Table 1-11 Tray 3 paper sizes1
Tray 3 Letter A4
1
Dimensions 215 by 279 mm (8.5 by 11 in) 210 by 296 mm (8.3 by 11.7 in)
Weight or thickness 60 to 105 g/m2 (16 to 28 lb bond) 60 to 105 g/m2 (16 to 28 lb bond)
Capacity 500 sheets (75 g/m2; 20 lb bond) 500 sheets (75 g/m2; 20 lb bond)
Capacity can vary depending on media weight and thickness, and environmental conditions.
Table 1-12 Automatic 2-sided printing (available on some models of the HP Color LaserJet 3700 series printer)1 Automatic 2-sided printing
Letter Legal A4
1 The
Dimensions
216 by 279 mm (8.5 by 11 in) 216 by 356 mm (8.5 by 14 in) 210 by 297 mm (8.3 by 11.7 in)
Weight or thickness
60 to 105 g/m2 (16 to 28 lb bond) 60 to 105 g/m2 (16 to 28 lb bond) 60 to 105 g/m2 (16 to 28 lb bond)
Capacity
unlimited sheets unlimited sheets unlimited sheets
printer automatically prints on paper weights up to 163 gm2 (43 lb bond). However, automatic 2-sided printing on weights above the maximum value noted in this table can produce unexpected results.
Manual 2-sided printing. Any of the supported paper sizes and types listed for printing from Tray 1 can be manually duplexed. See the 2-sided (duplex) printing section in the HP Color LaserJet 3500 and 3700 series printer User Guide for more information.
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Printing on special media
Use these guidelines when printing on special types of media.
Transparencies
When printing on transparencies, use the following guidelines:
q
Handle transparencies using the edges. Oils from your fingers deposited on the transparency can cause print quality problems. Use only overhead transparencies recommended for use in this printer. Hewlett-Packard recommends using HP Color LaserJet Transparencies with this printer. HP products are designed to work together for optimum printing results. In either the software application or the printer driver, select TRANSPARENCY as the media type, or print from a tray that is configured for transparencies.
q
q
CAUTION
Transparencies not designed for LaserJet printing will melt in the printer, causing damage to the printer. Do not use transparencies designed for monochrome printing.
Glossy paper
When printing on glossy paper, use the following guidelines:
q
In either the software application or the driver, select Glossy as the media type, or print from a tray that is configured for glossy paper. Select Glossy for media weights up to 105 g/m2 (28 lb bond). Select Heavy Glossy for media weights up to 120 g/m2 (32 lb bond).
q
Because this affects all print jobs, it is important to return the printer to its original settings once the job has printed.
Note
Hewlett-Packard recommends using HP Color LaserJet Soft Gloss paper with this printer. HP products are designed to work together for optimum printing results. If HP Color LaserJet Soft Gloss paper is not used with this printer, print quality may be compromised.
Colored paper
When printing on colored paper, use the following guidelines:
q q
Colored paper should be of the same high quality as white xerographic paper. Pigments used must be able to withstand the printer fusing temperature of 190° C (374° F) for 0.1 second without deterioration. Do not use paper with a colored coating that was added after the paper was produced. The printer creates colors by printing patterns of dots, overlaying and varying their spacing to produce various colors. Varying the shade or color of the paper will affect the shades of the printed colors.
q q
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Printing on special media 19
Envelopes
Note Envelopes can be printed only from Tray 1. Set the tray media size to the specific envelope size. Adhere to the following guidelines to help ensure proper printing on envelopes and to help prevent printer jams:
q q q q q q
Do not load more than 10 envelopes into Tray 1. The weight rating of envelopes should not exceed 90 g/m2 (24 lb bond). Envelopes should be flat. Do not use envelopes with windows or clasps. Envelopes must not be wrinkled, nicked, or otherwise damaged. Envelopes with peel-off adhesive strips must use adhesives that can withstand the heat and pressures of the printer fusing process. Envelopes should be loaded face-down with the top of the envelope to the left, and the short edge feeding into the printer first.
q
Note
In high humidity environments, envelopes should be printed long-edge first to prevent them from sealing during printing. For long-edge printing, envelopes should be loaded long edge first, face down. See the Printing envelopes from Tray 1 section in the HP Color LaserJet 3500 and 3700 series printer User Guide to change the printer drivers envelope orientation.
Labels
Note In either the application or the printer driver, select Labels as the media type, or configure Tray 1 for labels. When printing labels, use the following guidelines:
q
Verify that the label adhesive material can tolerate temperatures of 190° C (374° F) for 0.1 second. Verify that there is no exposed adhesive material between the labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause damage to printer components. Do not re-feed a sheet of labels. Verify that labels lie flat. Do not use labels that are wrinkled, bubbled, or otherwise damaged.
q
q q q
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Heavy paper
When printing on heavy paper, use the following guidelines:
q q q
Any tray will print most heavy media that does not exceed 105 g/m2 (28 lb bond). Use cardstock only in Tray 1 (135 g/m2 to 216 g/m2; 50 to 80 lb cover). In either the software application or the printer driver, select HEAVY (106 g/m2 to 163 g/m2; 28 to 43 lb bond) or CARDSTOCK (135 g/m2 to 216 g/m2; 50 to 80 lb cover) as the media type, or print from a tray that is configured for heavy paper. Because this setting affects all print jobs, it is important to return the printer back to its original settings once the job has printed.
CAUTION
In general, do not use paper that is heavier than the media specification recommended for this printer. Doing so can cause misfeeds, paper jams, reduced print quality, and excessive mechanical wear.
HP LaserJet tough paper
When printing on HP LaserJet Tough paper, use the following guidelines:
q
Handle HP LaserJet Tough