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HP LaserJet P2015 Series
Service Manual
HP LaserJet P2015 Series
Service Manual
Copyright information © 2006 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number CB366-90905 Edition 1, 10/2006
Safety information WARNING! Potential Shock Hazard Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. Read and understand all instructions in the user guide. Observe all warnings and instructions marked on the product. Use only a grounded electrical outlet when connecting the printer to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. Do not touch the contacts on the end of any of the sockets on the printer. Replace damaged cords immediately. Unplug this product from wall outlets before cleaning. Do not install or use this product near water or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the power cord and where the power cord will not be damaged. If the product does not operate normally, see the online user guide. Refer all servicing questions to qualified personnel. Information regarding FCC Class B, Parts 15 and 68 requirements can be found in the user guide.
Trademark credits PostScript® 3TM is a trademark of Adobe Systems Incorporated. Microsoft®, Windows®, and Windows XP® are U.S. registered trademarks of Microsoft Corporation. Energy Star® and the Energy Star logo® are U.S. registered marks of the United States Environmental Protection Agency.
Table of contents
1 Product information Product features .................................................................................................................................... 2 HP LaserJet P2015 printer ................................................................................................... 2 HP LaserJet P2015d printer ................................................................................................. 2 HP LaserJet P2015n printer ................................................................................................. 3 HP LaserJet P2015dn printer ............................................................................................... 3 HP LaserJet P2015x printer .................................................................................................. 3 Identify product parts ............................................................................................................................. 4 Control panel ......................................................................................................................................... 6 Supported paper and other media ......................................................................................................... 7 Optimize print quality for media types .................................................................................. 7 Guidelines for using media ................................................................................................... 8 HP media .............................................................................................................. 8 Media to avoid ...................................................................................................... 8 Media that can damage the printer ...................................................................... 8 Paper ....................................................................................................................9 Labels ...................................................................................................................9 Label construction ............................................................................... 9 Transparencies .................................................................................................... 9 Envelopes ............................................................................................................. 9 Envelope construction ....................................................................... 10 Envelopes with double-side seams ................................................... 10 Envelopes with adhesive strips or flaps ............................................ 10 Envelope storage ............................................................................... 10 Card stock and heavy media ............................................................................. 11 Card stock construction ..................................................................... 11 Card stock guidelines ........................................................................ 11 Letterhead and preprinted forms ........................................................................ 11 Load media ..........................................................................................................................................13 Tray 1 ..................................................................................................................................13 Tray 2 and optional tray 3 ................................................................................................... 14 Straight-through output path ............................................................................................... 14 Manual feed ........................................................................................................................ 15 Media type and tray loading ................................................................................................ 15 2 Installation Site preparation ................................................................................................................................... 18 Package contents ................................................................................................................................ 19 Install tray 3 ......................................................................................................................................... 20
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Install printer software ......................................................................................................................... 21 Supported operating systems ............................................................................................. 21 Drivers ................................................................................................................................. 21 Windows printer drivers ...................................................................................... 21 Macintosh printer driver ...................................................................................... 21 Driver downloads ............................................................................................... 21 Installing software on Microsoft® Windows ........................................................................ 22 Installing software on Macintosh OS X V10.2.8, V10.3.9, and V10.4.3 ............................. 23 Uninstaller ........................................................................................................................... 23 Printer information pages .................................................................................................................... 25 Demo page ......................................................................................................................... 25 Configuration page .............................................................................................................. 25 Supplies Status page .......................................................................................................... 25 Network Configuration page ............................................................................................... 25 3 Manage the printer HP ToolboxFX ..................................................................................................................................... 28 To view HP ToolboxFX ....................................................................................................... 28 Status ..................................................................................................................................29 Alerts ...................................................................................................................................30 Set up status alerts ............................................................................................ 30 Set up e-mail alerts ............................................................................................ 30 Help ..................................................................................................................................... 30 Device settings .................................................................................................................... 31 Device information ............................................................................................. 31 Paper handling ................................................................................................... 32 Print quality ......................................................................................................... 32 Paper types ........................................................................................................ 32 System setup ...................................................................................................... 33 Service ............................................................................................................... 33 Print settings ....................................................................................................................... 33 Printing ............................................................................................................... 33 PCL 5e ............................................................................................................... 33 PCL 6 ................................................................................................................. 33 PostScript® ........................................................................................................ 34 Network settings ................................................................................................................. 34 Embedded Web server ........................................................................................................................ 35 Open the embedded Web server ........................................................................................ 35 Status tab ............................................................................................................................36 Settings tab ......................................................................................................................... 36 Networking tab .................................................................................................................... 36 Links .................................................................................................................................... 37 4 Maintenance Replace the print cartridge .................................................................................................................. 40 Redistribute toner ................................................................................................................................ 42 Clean the printer .................................................................................................................................. 43 Clean the print-cartridge area ............................................................................................. 43 Clean the printer media path .............................................................................................. 44 Clean the pickup roller (tray 1) ............................................................................................................ 46
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Replace the pickup roller (tray 1) ........................................................................................................ 51 Clean the pickup roller (tray 2) ............................................................................................................ 55 Replace the pickup roller (tray 2) ........................................................................................................ 62 5 Theory of operation Introduction ..........................................................................................................................................70 Internal components ............................................................................................................................ 71 Timing ..................................................................................................................................................73 Engine control system ......................................................................................................................... 74 Laser/scanner system ......................................................................................................................... 76 Pickup/feed/delivery system ................................................................................................................ 77 Image-formation system ...................................................................................................................... 79 6 Removal and replacement Introduction ..........................................................................................................................................84 Removal and replacement strategy .................................................................................... 84 Electrostatic discharge ........................................................................................................ 84 Required tools .....................................................................................................................84 Before performing service ................................................................................................................... 85 Pre-service procedures ....................................................................................................... 85 Parts removal order ............................................................................................................ 85 Covers ................................................................................................................................................. 86 Left-side cover .................................................................................................................... 86 Right-side cover .................................................................................................................. 86 Back cover .......................................................................................................................... 87 Duplexer tray (HP LaserJet P2015d, P2015dn, and P2015x printers only) ....................... 89 Top cover ............................................................................................................................ 90 Control panel ....................................................................................................................................... 95 Formatter ............................................................................................................................................. 97 Laser/scanner ......................................................................................................................................98 Memory-tag-reader assembly .............................................................................................................. 99 Duplex-drive PCA (HP LaserJet P2015d, P2015dn, and P2015x printers only) .............................. 101 Fuser .................................................................................................................................................. 103 Fan ....................................................................................................................................103 Duplex-drive gears (HP LaserJet P2015d, P2015dn, and P2015x printers only) ............ 104 Duplex solenoid (HP LaserJet P2015d, P2015dn, and P2015x printers only) ................. 106 Fuser .................................................................................................................................107 Interlock assembly .............................................................................................................................118 ECU ................................................................................................................................................... 119 Main motor ......................................................................................................................................... 126 Pickup and feed assemblies .............................................................................................................. 128 Transfer roller .................................................................................................................... 128 Registration assembly ...................................................................................................... 129 Main gear assembly/tray 2 pickup solenoid ...................................................................................... 130 Print-cartridge door ............................................................................................................................134 7 Problem solving Basic problem solving ........................................................................................................................ 138 Status-light patterns ........................................................................................................................... 140
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Fatal error secondary messages ....................................................................................................... 147 Accessory error secondary messages .............................................................................................. 150 Media problemsolving ........................................................................................................................ 151 Printed page is different from what appeared on screen .................................................................. 153 Garbled, incorrect, or incomplete text ............................................................................... 153 Missing graphics or text, or blank pages .......................................................................... 153 Page format is different from another HP LaserJet printer ............................................... 154 Graphics quality ................................................................................................................ 154 Image problem solving ...................................................................................................................... 155 Light print or faded ............................................................................................................ 155 Toner specks .................................................................................................................... 155 Dropouts ........................................................................................................................... 155 Vertical lines ...................................................................................................................... 156 Gray background .............................................................................................................. 156 Toner smear ...................................................................................................................... 156 Loose toner ....................................................................................................................... 157 Vertical repetitive defects .................................................................................................. 157 Misformed characters ....................................................................................................... 157 Page skew ........................................................................................................................ 158 Curl or wave ......................................................................................................................158 Wrinkles or creases .......................................................................................................... 158 Toner scatter outline ......................................................................................................... 159 Clear jams .......................................................................................................................................... 160 Print-cartridge area ........................................................................................................... 160 Input trays ......................................................................................................................... 162 Output bin ......................................................................................................................... 165 Straight-through output path ............................................................................................. 166 Automatic two-sided printing path .................................................................................... 167 Diagnostic resources ......................................................................................................................... 172 Engine test ........................................................................................................................ 172 Continuous self-test .......................................................................................................... 172 Half self-test functional check ........................................................................................... 173 Drum rotation functional check ........................................................................................ 173 Heating element check ..................................................................................................... 173 High-voltage contacts check ............................................................................................. 174 Checking the print cartridge contacts ............................................................ 174 Checking the high-voltage connector assembly ............................................. 175 Network-setup problemsolving .......................................................................................................... 176 Reset the printer ................................................................................................................................ 177 NVRAM initialization ......................................................................................................... 177 Super NVRAM initialization ............................................................................................... 177 Network reset ....................................................................................................................178 Cold reset .......................................................................................................................... 178 Troubleshooting tools and reference diagrams ................................................................................. 179 Repetitive image defects .................................................................................................. 179 General timing chart ......................................................................................................... 180 Circuit diagram .................................................................................................................. 181 Solenoids .......................................................................................................................... 183 Switches and sensors ....................................................................................................... 184 Rollers and pads ............................................................................................................... 185
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8 Parts and diagrams Order parts and supplies ................................................................................................................... 188 Parts .................................................................................................................................. 188 Related documentation and software ............................................................................... 188 Supplies ............................................................................................................................ 188 Assembly locations ............................................................................................................................190 Covers ............................................................................................................................................... 194 Internal assemblies ............................................................................................................................ 198 Alphabetical parts list ......................................................................................................................... 228 Numerical parts list ............................................................................................................................ 239 Appendix A Accessory/Consumable addendum Consumables and accessories ......................................................................................................... 252 10/100 networking print servers ........................................................................................................ 252 HP print cartridges .............................................................................................................................253 HP policy on non-HP print cartridges ............................................................................... 253 Storing print cartridges ...................................................................................................... 253 Print cartridge life expectancy ........................................................................................... 253 Saving toner ......................................................................................................................253 DIMMs (memory or font) .................................................................................................................... 254 Install a DIMM ................................................................................................................... 254 Test the DIMM installation ................................................................................................ 256 Remove a DIMM ............................................................................................................... 256 Appendix B Service and support Hardware service ............................................................................................................................... 260 Extended warranty ............................................................................................................................. 260 Guidelines for repacking the printer .................................................................................................. 261 How to contact HP .............................................................................................................................261 Appendix C Printer specifications Environmental specifications ............................................................................................................. 264 Acoustic emissions ............................................................................................................................ 264 Electrical specifications ..................................................................................................................... 265 Physical specifications ....................................................................................................................... 267 Printer capacities and ratings ............................................................................................................ 268 Memory specifications ....................................................................................................................... 268 Port availability ................................................................................................................................... 268 Appendix D Regulatory information FCC compliance ................................................................................................................................ 270 Declaration of Conformity statements ............................................................................................... 271 Regulatory statements ....................................................................................................................... 272 Laser safety statement ..................................................................................................... 272 Canadian DOC regulations ............................................................................................... 272 Korean EMI statement ...................................................................................................... 272 Laser statement for Finland .............................................................................................. 273
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Appendix E Warranty and licensing Hewlett-Packard limited warranty statement ..................................................................................... 276 Hewlett-Packard software license agreement ................................................................................... 277 Limited warranty for print cartridge .................................................................................................... 278 Index ..................................................................................................................................................................279
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Product information
This chapter provides information on the following topics: Product features Identify product parts Control panel Supported paper and other media Load media
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Product features
The following are the standard configurations for the HP LaserJet P2015 Series printers.
HP LaserJet P2015 printer
27 ppm (Letter-size), 26 ppm (A4-size) First page out in as few as 8.5 seconds ProRes 1200 (provides fine-line detail at 1200 x 1200 dpi) FastRes 1200 600x600x2 600 dpi (provides 600 x 600 dpi output with Resolution Enhancement Technology [REt] for improved text) 50-sheet multipurpose tray (tray 1) 250-sheet enclosed input tray (tray 2) Optional additional 250-sheet input tray (tray 3) EconoMode Print watermarks, booklets, multiple pages per sheet (N-up), and first page on different media than the rest of the document 32 MB RAM Memory can be upgraded to 288 MB 3,000-page or 7,000-page print cartridge PCL 6, PCL 5e, and HP postscript level 3 emulation (printer automatically determines and switches to the appropriate language) Compatible with USB 2.0 specifications Supported by Windows® 98 (printer driver only), Me (printer driver only), 2000, Server 2003 (printer driver only), XP 32-bit, XP 64-bit (printer driver only) Supported by Macintosh OS X V10.2.8, V10.3.9, V10.4.3 On/off switch HP ToolboxFX (provides printer status information, troubleshooting information, and printer configuration information) Embedded Web server (EWS) with internal pages that are localized in 16 languages 45 HP fonts 35 HP postscript emulation level 3 fonts
HP LaserJet P2015d printer
The HP LaserJet P2015d printer includes all of the features of the HP LaserJet P2015 plus automatic two-sided (duplex) printing.
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HP LaserJet P2015n printer
The HP LaserJet P2015n printer includes all of the features of the HP LaserJet P2015 plus an HP internal network port.
HP LaserJet P2015dn printer
The HP LaserJet P2015dn printer includes all of the features of the HP LaserJet P2015d plus an HP internal network port.
HP LaserJet P2015x printer
The HP LaserJet P2015x printer includes all of the features of the HP LaserJet P2015dn plus an additional 250-sheet input tray (tray 3).
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Identify product parts
The following illustrations identify the components of the HP LaserJet P2015 Series printers. The HP LaserJet P2015dn model is shown.
Figure 1-1 HP LaserJet P2015dn, front view
1 2 3 4 5 6 7 8 Output bin Print-cartridge door Tray 1 (50-sheet multipurpose tray) Model number Tray 2 (250-sheet enclosed input tray) On/off switch Print-cartridge-door button Control panel
Figure 1-2 HP LaserJet P2015dn, back view
1 2 Straight-through output door Power receptacle
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3 4 5 6 7 8
Automatic two-sided-printing media-size selector (duplex models only) HP internal network port (network-ready models only) USB port Rear automatic two-sided path door (duplex models only) Jam-clearing levers Serial number
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Control panel
The printer control panel is comprised of six lights and two buttons. The lights produce patterns that identify the printer status.
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Jam light: Indicates that there is a jam in the printer. Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer, the Toner light blinks. Paper out light: Indicates that the printer is out of paper. Attention light: Indicates that the print-cartridge door is open or other errors exist. Ready light: Indicates that the printer is ready to print. Go button and light: Initiates action or indicates status. Cancel button: To cancel the print job that is currently printing, press the Cancel button.
3 4 5 6 7
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Supported paper and other media
The HP LaserJet P2015 Series printer can use a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems: Poor print quality Increased jams Premature wear on the printer, requiring repair For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, HP cannot influence or control their quality. It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control. Before you purchase a large quantity of media, test the media and make sure that it meets the requirements specified in this user guide and in HP LaserJet printer family media guide. Download the guidelines from http://www.hp.com/support/ljpaperguide/. CAUTION Using media that does not meet Hewlett-Packard's specifications might cause problems for the printer, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.
Optimize print quality for media types
The HP LaserJet P2015 Series printers provide a number of print modes that allow the unit to adapt to various media. You can change the print modes on the Paper tab in the printer driver, in HP ToolboxFX, or in the embedded Web server. NOTE When using the CARDSTOCK, ENVELOPE, LABEL, and ROUGH modes, the printer pauses between pages and the number of pages per minute decreases.
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Table 1-1 Driver print modes
Mode PLAIN LIGHT HEAVY CARDSTOCK TRANSPARENCY ENVELOPE LABEL BOND ROUGH Media type 75 to 104 g/m2 (20 to 27 lb) Less than 75 g/m2 (20 lb) 90 to 105 g/m2 (24 to 28 lb) Card stock or thick media 4-mil, 0.1 Monochrome Overhead Transparencies (OHTs) Standard HP LaserJet envelopes Standard HP LaserJet labels Bond paper Rough paper
Guidelines for using media
You can print on a variety of media, such as paper (including up to 100% recycled-fiber-content paper), envelopes, labels, transparencies, and custom-size media. The following are the supported media sizes: Minimum: 76 by 127 mm (3 x 5 inches) Maximum: 216 by 356 mm (8.5 x 14 inches) Properties such as weight, grain, and moisture content are important factors that affect printer performance and quality. To achieve the best possible print quality, only use high-quality media that is designed for laser printers.
HP media
HP recommends a variety of media. See the HP LaserJet Printer Family Print Media Guide (http://www.hp.com/support/ljpaperguide/) for a full list.
Media to avoid
Do not use paper that is too rough. Do not use paper with cutouts or perforations other than standard 3-hole punched paper. Do not use multipart or multipage forms. Do not use paper that contains a watermark if you are printing solid patterns.
Media that can damage the printer
Do not use media with staples attached. Do not use transparencies designed for inkjet printers or other low-temperature printers. Use only transparencies that are specified for use with HP LaserJet printers. Do not use photo paper intended for inkjet printers.
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Do not use paper that is embossed or coated and is not designed for the temperatures of the printer's image fuser. Select media that can tolerate temperatures of 200°C (392°F) for 0.1 second. HP produces a selection of media that is designed for the HP LaserJet P2015 Series printers. Do not use letterhead paper that uses low temperature dyes or thermography. Preprinted forms or letterhead must use inks that can tolerate temperatures of 200°C (392°F) for 0.1 second. Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to temperatures of 200°C (392°F) for 0.1 second. To order HP LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies/ in the U.S. or to http://www.hp.com/ghp/buyonline.html/ worldwide.
Paper
For best results, use conventional 75 g/m2 (20 lb) paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
Labels
Print labels from tray 1 by using the straight-through output path. CAUTION Do not feed a sheet of labels through the printer more than once. The adhesive degrades during the heat of printing and might damage the printer. Label construction When selecting labels, consider the quality of the following components: Adhesives: The adhesive material should be stable at 200°C (392°F), the printer's maximum temperature. Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets that have spaces between the labels, causing serious jams. Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any direction. Condition: Do not use labels that have wrinkles, bubbles, or other indications of separation.
Transparencies
Transparencies must be able to withstand 200°C (392°F), the printer's maximum temperature.
Envelopes
Print envelopes from tray 1 by using the straight-through paper path.
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Envelope construction Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers but also within a box from the same manufacturer. When selecting envelopes, consider the following components: Weight: The weight of the envelope paper should not exceed 90 g/m2 (24 lb), or jamming might result. Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in.) curl and should not contain air. Envelopes that trap air may cause problems. Do not use envelopes that contain clasps, snaps, tie strings, transparent windows, holes, perforations, cut outs, synthetic materials, stamping, or embossing. Do not use envelopes with adhesives that do not require moistening, but rely instead on pressure to seal them. Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged. Make sure that the envelopes do not have any exposed adhesive. Sizes: From 90 x 160 mm (3.5 x 6.3 inches) to 178 x 254 mm (7 x 10 inches). Envelopes with double-side seams An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration.
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Acceptable envelope construction Unacceptable envelope construction
Envelopes with adhesive strips or flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer: 200°C (392°F). The extra flaps and strips might cause wrinkling, creasing, or jams. Envelope storage Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.
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Card stock and heavy media
You can print many types of card stock from the paper input tray, including index cards and postcards. Some card stock performs better than others because its construction is better suited for feeding through a laser printer. For optimum printer performance, do not use paper heavier than 157 g/m2 (42 lb). Paper that is too heavy might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or excessive mechanical wear. NOTE You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use paper with a smoothness rating of 100-180 Sheffield. Card stock construction Smoothness: 135-157 g/m2 (36-42 lb) card stock should have a smoothness rating of 100-180 Sheffield. 60-135 g/m2 (16-36 lb) card stock should have a smoothness rating of 100-250 Sheffield. Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl. Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged. Sizes: Only use card stock within the following size ranges: Minimum: 76 x 127 mm (3 x 5 inches) Maximum: 216 x 356 mm (8.5 x 14.0 inches) Card stock guidelines Set margins at least 2 mm (0.08 inch) away from the edges.
Letterhead and preprinted forms
Many manufacturers now offer premium paper advertised as laser-compatible or laser-guaranteed. Some of the rougher surface finishes, such as cockle, laid, or linen, might require the special fuser modes that are available on some printer models in order to achieve adequate toner adhesion. NOTE Some page-to-page variation is normal when printing with laser printers. This variation cannot be observed when printing on plain paper. However, this variation is obvious when printing on preprinted forms because the lines and boxes are already placed on the page. To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the following guidelines: Avoid using low-temperature inks (the kind used with some types of thermography). Use preprinted forms and letterhead paper that have been printed by offset lithography or engraving. Use forms that have been created with heat-resistant inks that will not melt, vaporize, or release undesirable emissions when heated to 200°C (392°F) for 0.1 second. Typically, oxidation-set or oil-based inks meet this requirement.
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When the form is preprinted, be careful not to change the moisture content of the paper, and do not use materials that change the paper's electrical or handling properties. Seal the forms in moisture-proof wrap to prevent moisture changes during storage. Avoid processing preprinted forms that have a finish or coating. Avoid using heavily embossed or raised-letterhead papers. Avoid papers that have heavily textured surfaces. Avoid using offset powders or other materials that prevent printed forms from sticking together.
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Load media
The following sections describe how to load media into the different input trays. CAUTION If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur.
Tray 1
Tray 1 is accessed from the front of the printer. The printer prints from tray 1 before attempting to print from other trays.
Tray 1 holds up to fifty sheets of 75 g/m2 (20 lb) media or ten envelopes, ten transparencies, or ten cards. You can use tray 1 to print the first page on media different from the remainder of the document. Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width of the media that you are using.
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Tray 2 and optional tray 3
Tray 2 and optional tray 3 hold up to 250 pages of 75 g/m2 (20 lb) paper, or fewer pages of heavier media (25 mm (0.9 inch) or less stack height). Load media with the top forward and the side to be printed on facing down. Media guides ensure that the media feeds correctly into the printer and that the print is not skewed. Tray 2 has side and rear media guides. When loading media, adjust the media guides to match the length and width of the media that you are using.
NOTE When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. This reduces jams by preventing multiple sheets of media from feeding through the printer at one time.
Straight-through output path
Use the straight-through output path when printing envelopes, transparencies, heavy media, or any media that tends to curl when printed. If you open the straight-through output door before printing media from tray 1, tray 2, or optional tray 3, the media exits the printer through the straight-through output path.
NOTE Printed media does not stack when you use the straight-through output path. The media drops to the surface below unless you remove each sheet as it exits the printer.
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Manual feed
You can use manual feed when printing mixed media. For example, you can use manual feed to print an envelope, then a letter, then an envelope, and so on. Load envelopes in tray 1 and load letterhead into tray 2. To print using manual feed, open the printer Properties or Printer Setup, and then select Manual Feed (tray 1) from the Source Tray drop-down list. After you have enabled manual feed, press the Go button to print.
Media type and tray loading
The HP LaserJet P2015 Series has the following tray priority: 1. 2. 3. Tray 1 (if open) Tray 3 (if attached) Tray 2
Minimum media dimensions are 76 x 127 mm (3 x 5 inches). Maximum media dimensions are 216 x 356 mm (8.5 x 11 inches).
Table 1-2 Tray 1 media information
Media type Media specifications 75 to 104 g/m2 (20 to 27 lb) Less than 90 g/m2 (24 lb) Media quantity Driver settings Paper orientation Output
Normal
Up to 50 sheets
Plain or unspecified Envelope
N/A
Output bin
Envelopes
Up to 10 envelopes
Short edge Straight-through leading, flap on output door right side facing up Side to be printed facing up Side to be printed facing up Side to be printed facing up Straight-through output door Straight-through output door Straight-through output door
Labels
Standard
Up to 10 sheets
Labels
Shipping labels
Heavy
Up to 10 sheets
Cardstock
Transparencies
4-mil, 0.1 Monochrome Overhead 90 to 105 g/m2 (24 to 28 lb)
Up to 10 sheets
Transparencies
Heavy
Up to 10 sheets
Light glossy, glossy, or heavy glossy Light glossy, glossy, or heavy glossy Letterhead
Side to be printed facing up
Straight-through output door
Glossy
75 to 105 g/m2 (20 to 28 lb)
Up to 10 sheets
Side to be printed facing up
Straight-through output door
Letterhead
75 to 104 g/m2 (20 to 27 lb)
Up to 10 sheets
Side to be printed facing up, top of page in first Side to be printed facing up
Output bin
Cardstock
Up to 10
Up to 10
Cardstock
Straight-through output door
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Table 1-3 Tray 2 and optional tray 3 media information
Media type Media specifications 75 to 104 g/m2 (20 to 27 lb) 90 to 105 g/m2 (24 to 28 lb) 4-mil, 0.1 Monochrome Overhead 75 to 104 g/m2 (20 to 27 lb) Media quantity Driver settings Paper orientation Output
Normal
Up to 250 sheets
Plain or unspecified Cardstock
N/A
Output bin
Heavy
Up to 250 sheets
N/A
Straight-through output door Straight-through output door
Transparencies
Up to 10 sheets
Transparencies
Side to be printed face down
Letterhead
Up to 250 sheets
Letterhead
Side to be printed face down
Normal: output bin Heavy: straightthrough output door
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Installation
Site preparation Package contents Install tray 3 Install printer software Printer information pages
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Site preparation
Place the printer on a sturdy, level surface that meets the following environmental requirements: Temperature: 15°C to 32.5°C (59°F to 90.5°F) Humidity: 10% to 80% relative humidity (no condensation) Exposure: Place away from direct sunlight, open flames, ammonia fumes, and air vents. Clearance: Allow sufficient space around the printer for access. Ventilation: Ensure that the printer is located in a well-ventilated area.
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Package contents
Figure 2-1 Package contents on page 19 shows the package contents for the HP LaserJet P2015 Series printer.
Figure 2-1 Package contents
1 2 3 HP LaserJet P2015 Series printer Software and user documentation CD-ROM Power cable
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Install tray 3
If you have tray 3, install tray 3 as shown.
Figure 2-2 Installing tray 3 After installing tray 3, configure the printer driver to allow printing from tray 3. 1. 2. 3. 4. 5. On the Windows task bar, click Start, click Settings, and then click Printers. Right-click the HP LaserJet P2015 icon. Click Properties. Click the Device Settings tab. Windows 2000/XP: Under Installable Options, change Tray 3 to Installed. Windows 98/Me: Click Configure, and then select Tray 3 under Optional Paper Sources.
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Install printer software
Supported operating systems
The printer software runs on the following operating systems: Windows 98 (printer driver only) Windows Me (printer driver only) Windows 2000 Windows Server 2003 (printer driver only) Windows XP (32-bit) Windows XP (64-bit) (printer driver only) Macintosh OS X V10.2.8, V10.3.9, and V10.4.3
Drivers
Windows printer drivers
The software CD-ROM that came with the printer includes three Windows printer drivers: PCL 5e, PCL 6, and HP postscript level 3 emulation. Choose a printer driver based on the way you use the printer. Use the PCL 5e printer driver if you need print results to look consistent with those from older HP LaserJet printers. Certain features are not available in this printer driver. Use the PCL 6 printer driver to take full advantage of all printer features. Unless complete backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is recommended. Use the HP postscript level 3 emulation printer driver for HP postscript level 3 emulation. Certain printer features are not available in this printer driver.
Macintosh printer driver
The software CD-ROM that came with the printer includes an HP LaserJet P2015 Series driver for Macintosh OS X V10.2.8, V10.3.9, and V10.4.3
Driver downloads
The latest printer drivers and printing software for your HP LaserJet printer are available on the Web at http://www.hp.com/support/ljp2015.
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Installing software on Microsoft® Windows
Two methods are available for installing printer drivers and software components for the printer. Full (Recommended). Installs everything that your device needs to work plus HP ToolboxFX: HP LaserJet P2015 Series PCL 6 driver. HP ToolboxFX. Allows you to change printer settings and contains documentation and self-help tools. Screen Fonts. Printer-matching TrueType fonts help ensure WYSIWYG printing. HP LaserJet P2015 Series printer documentation. A list of documentation, which includes information about product operation, troubleshooting, warranty and specifications, supplies, and support. HP Software Update. Use this software to check for software updates for your HP products. Minimum. Installs only the software required to print. The following is a list of available components: HP LaserJet P2015 Series PCL 6 driver Screen Fonts. Printer-matching TrueType fonts help ensure WYSIWYG printing. HP Software Update. Use this software to check for software updates for your HP products. NOTE To install additional printer drivers (PCL 5e or HP postscript level 3 emulation), utilize the Windows Add Printer utility. NOTE Administrator privileges are required to install the printing system onto a Windows 2000 or Windows XP operating system. USB Connection 1. 2. 3. Insert the software installation CD into the computer CD-ROM drive. If the installation program does not start automatically, browse the CD contents and run the SETUP.EXE file. Follow the onscreen instructions.
Network Connection If a computer on the network already has the HP LaserJet P2015 software installed, no additional software installation is necessary when adding a new HP LaserJet P2015 printer to the network. Otherwise, install the printer software on one of the networked computers as directed below. 1. 2. 3. 4. Insert the software installation CD into the computer CD-ROM drive. If the installation program does not start automatically, browse the CD contents and run the SETUP.EXE file. Follow the onscreen instructions. At the printer control panel, print a Network Configuration page to verify the installation was successful.
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Installing software on Macintosh OS X V10.2.8, V10.3.9, and V10.4.3
USB connection 1. 2. 3. 4. 5. 6. 7. Insert the CD-ROM. Run the installation utility. After the software installation is complete, attach the USB cable to the printer and the computer and then restart the computer. After the computer has restarted, open the Print Center or Printer Setup Utility to see if the printer name appears in the Printer List. If the printer name appears in the Printer List, the setup is complete. If the printer name does not appear in the Printer List, go to the next step. Click the Add button, and then select USB from the drop-down list. Select HP LaserJet P2015 Series and then click Add. The printer name appears in the Printer List. Setup is complete.
Network connection 1. 2. 3. 4. 5. 6. 7. 8. 9. Connect the local area network (LAN) cable to the printer. Print the Network configuration report from the printer control panel. Find the "mDNS printer name" located under the TCP/IP heading. The mDNS name will be needed in step 7. Insert the CD-ROM. Run the installation utility. After the installation utility has completed, open the Print Center or Printer Setup Utility. Click Add, and then select Bonjour/Rendezvous from the drop-down list. Select the HP LaserJet P2015 Series printer name that matches the mDNS printer name found on the Network configuration report printed in step 2. Click Add. The printer name appears in the Printer List. Setup is complete. At the printer control panel, print a Network Configuration page to verify the installation was successful.
Uninstaller
Use the Uninstall icon in the HP LaserJet P2015 Series printer program group to select and remove the HP printing system components from a Windows machine. 1. 2. 3. From the Start menu, in the HP LaserJet P2015 Series program group, click the Uninstall icon. The printing system guides you through removing all of the printing system components. If you have performed a Full install and you do not have any other HP devices installed, follow steps 4 and 5. Following these steps might disable the functionality of other HP devices that are installed because they share the software.
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4. 5.
Open the Microsoft Windows Control Panel. Double-click Add/Remove Programs. You will see entries for HP Extended Capabilities, HP Software Update, HP Imaging Device Functions, and HP Solution Center and Imaging Support Tools. For each item, click Change/ Remove and follow the prompts. NOTE For driver-only (Add Printer) installations, delete the printer icon from the Printers folder (Windows 98 Second Edition, Windows Me, Windows 2003 Server , and Windows XP 64-bit).
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Printer information pages
You can print the following information pages.
Demo page
The Demo page contains examples of text and graphics. To print the Demo page, press the Go button when the printer Ready light is on and no other jobs are printing.
Configuration page
The Configuration page lists current settings and properties of the printer. It also contains a status log report. You can print a Configuration page from the following locations: Printer control panel. Press the Go button until the Ready and Error lights start blinking, and then release the Go button. Embedded Web server HP ToolboxFX NOTE You can also get the information contained in the Event log and the Configuration page through the HP ToolboxFX without printing the pages.
Supplies Status page
The Supplies Status page automatically prints when you print a Configuration page from the control panel. The Supplies Status page provides the following information: The estimated percentage of toner remaining in the print cartridge The number of pages and print jobs that have been processed Ordering and recycling information
Network Configuration page
NOTE The Network Configuration page is only available on printers with an HP internal network port. The Network Configuration page automatically prints when you print a Configuration page from the control panel. The Network Configuration page provides the following information about the printer network configuration: IP address firmware version network statistics protocol information
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Manage the printer
This chapter provides information on the following topics: HP ToolboxFX Embedded Web server
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HP ToolboxFX
HP ToolboxFX is software that you can use to complete the following tasks: Check the printer status. Configure the printer settings. View troubleshooting information. View online documentation. You can view HP ToolboxFX when the printer is directly connected to your computer or when it is connected to the network. You must perform a typical software installation to install HP ToolboxFX. NOTE HP ToolboxFX is not supported for Windows 98 SE, Windows Me, Windows Server 2003, or Macintosh operating systems. NOTE You do not need Internet access to open and use HP ToolboxFX.
To view HP ToolboxFX
Open HP ToolboxFX in one of these ways: In the Windows system tray or on your desktop, double-click the HP ToolboxFX icon. On the Windows Start menu, click Programs (or All Programs in Windows XP), click HP, click HP LaserJet 2015 Series, and then click HP ToolboxFX.
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Status
The HP ToolboxFX Status folder contains links to the following main pages: Device Status. View printer status information. This page indicates printer conditions such as a jam or an empty tray. After you correct a problem with the printer, click Refresh to update the printer status. Supplies Status. View detailed supplies status such as the estimated percentage of toner remaining in the print cartridge and the number of pages that have been printed with the current print cartridge. This page also has links to order supplies and to find recycling information. Device Configuration. View a detailed description of the current printer configuration, including the amount of memory installed and whether optional trays are installed. Network Configuration. View a detailed description of the current network configuration, including the IP address and network status. Print Info Pages. Print the Configuration page and various other information pages that are available for the printer, such as the Supplies Status page and the Demo page. Event Log. View a four-column table where printer events and error codes are logged for your reference. The number in the Page Count column specifies the total number of pages that the printer had printed when the error occurred. The Event log also contains a brief description of the error.
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Alerts
The HP ToolboxFX Alerts folder contains links to the following main pages: Set up Status Alerts. Set up HP ToolboxFX to send you pop-up alerts for certain events, such as low toner levels. Set up E-mail Alerts. Set up HP ToolboxFX to send you e-mail alert messages for certain events, such as low toner levels.
Set up status alerts
HP ToolboxFX can open pop-up alerts on your computer when certain events occur. Events that trigger alerts include jams, low levels of toner in HP print cartridges, non-HP print cartridge in use, empty input trays, and error messages. Alerts only appear when the printer is printing from the computer on which you set up the alerts. NOTE You must click Apply to save your changes.
Set up e-mail alerts
Use HP ToolboxFX to configure up to two e-mail addresses to receive alerts when certain events occur. You can specify different events for each e-mail address. Enter the information for the e-mail server that will send out the e-mail alert messages for the printer. NOTE You must click Apply to save your changes.
Help
The HP ToolboxFX Help folder contains links to the following main pages: Troubleshooting. Print troubleshooting pages and clean the printer. How Do I? View the How Do I? Help for help with specific tasks. Animated demonstrations User Guide. View information about the printer usage, warranty, specifications, and support. The user guide is available in both HTML and PDF formats. Readme. View important information about the printer that is not available in the user guide.
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Device settings
The HP ToolboxFX Device Settings folder contains links to the following main pages: Device Information. View information about the printer, such as the printer description and a contact person. Paper Handling. Change the printer paper-handling settings, such as default paper size and default paper type. Print Quality. Change the printer print-quality settings. Paper Types. Change the printer mode settings for a each media type, such as letterhead, prepunched, or glossy paper. System Setup. Change the printer system settings, such as printer language and jam recovery. Service. Gain access to various procedures required to maintain the printer.
Device information
The information that you type in these fields appears on the Configuration page. NOTE You must click Apply to save your changes.
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Paper handling
Use the HP ToolboxFX paper-handling options to configure your default settings. Three options are available for handling print jobs when the product is out of media: Select Wait For Paper To Be Loaded. Select Cancel from the Paper out action drop-down list to cancel the print job. Select Override from the Paper out time drop-down list to send the print job to another paper tray. The Paper out time field specifies how long the printer waits before acting on your selections. You can specify from 0 to 3600 seconds. NOTE You must click Apply to save your changes.
Print quality
Use the HP ToolboxFX print-quality options to improve the appearance of your print jobs. Resolution. Select 600 resolution for quality print jobs and Fast Res 1200 for higher-quality print jobs. Select ProRes 1200 for the highest-quality print job (printing time increases). REt. Activate REt to improve print qual