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5216/5220
Section 5
Troubleshooting
5-1
Table of Contents
5216/5220 Section 5: Troubleshooting
Error Codes ............................................................................ 5-3 Facsimile Communication Error Codes ............................ 5-19 Overview ......................................................................... 5-19 Communication Result Codes ........................................ 5-20 Error Code 1 ................................................................... 5-24 Error Code 2 ................................................................... 5-27 Clearing Error Codes........................................................... 5-29 Clearing Error Codes Other Than U2 ............................. 5-29 Clearing U2 Error Codes ................................................ 5-29 Document Handling............................................................. 5-30 ADF Aging ...................................................................... 5-30 ADF Sensor Check ......................................................... 5-31 ADF Motor Forward Rotation Check .............................. 5-32 ADF Motor Reverse Rotation Check .............................. 5-32 ADF Pickup Roller Solenoid Check ................................ 5-33 ADF Original Feed Clutch Check ................................... 5-33 Document Scanning ............................................................ 5-34 Scanner Unit Check ........................................................ 5-34 Optical System Sensor Check ........................................ 5-34 Exposure Lamp Check ................................................... 5-35 APS Sensors Light Level Check ..................................... 5-36 Shading Level Check ...................................................... 5-37 PCU Exposure...................................................................... 5-38 Polygonal Mirror Motor Check ........................................ 5-38 Development ........................................................................ 5-39 Toner Supply Motor Check ............................................. 5-39 Paper Feed ........................................................................... 5-40 Paper Feed Solenoids Check ......................................... 5-40
5-2
Paper Movement Check ..................................................5-41 Main Drive Motor Check ..................................................5-41 Paper Transport Sensor Check .......................................5-42 Fuser......................................................................................5-43 Fuser Lamp and Process Exhaust Fan Motor Check .....5-43 Fuser Warm-up Time Check After an Error Condition ....5-44 Bypassing Fuser Warm-up ..............................................5-45 Copy Exit...............................................................................5-46 Exit Sensors Check .........................................................5-46 E-Sort Check ...................................................................5-47 1-Bin Tray (ET516) Check ..............................................5-47 Control Panel ........................................................................5-48 Control Panel Display Check ..........................................5-48 Available Options Check .................................................5-49 Fax Soft Switch Setting List ................................................5-51 Fax SRAM Dump List ...........................................................5-52 Fax PWA Memory Check .....................................................5-53 Fax Signals Check................................................................5-54 Fax Confidential Communication Password Check .........5-56 Fax Image Memory Data Print .............................................5-57 Fax Image Memory Data Clear ............................................5-58 Fax 300 bps Send Check .....................................................5-59 Fax Dial Check......................................................................5-60 Fax DTMF Signal Check.......................................................5-61 Fax NCU Status Check.........................................................5-62 Fax Communication Time Measurement Check................5-63 Printer Shading Level Check...............................................5-64
5216/5220 Troubleshooting
5-3 Error Codes
Error Codes
Error Code Main Sub
Problem
Details
Electronic sort board communication problem. (Communication setup, framing, parity, or protocol problem between Main Logic PWA and E-Sort PWAs.) E-Sort PWA connector is disconnected. E-Sort PWA to Main Logic PWA wire harness failure. E-Sort Motherboard connector pins failure. E-Sort PWA ROM defective causing data failure. Check the connectors and wire harness of the E-Sort PWA and the Main Logic PWA. Check grounding of the machine. Check the ROM of the E-Sort PWA. Electronic Sort board problem. (Communication problem between Main Logic and E-Sort PWAs.) E-Sort PWA connector is disconnected. E-Sort PWA to Main Logic PWA wire harness failure. E-Sort Motherboard connector pins failure. E-Sort PWA ROM defective causing data failure. Check the connectors and wire harness of the E-Sort PWA and the Main Logic PWA. Check grounding of the machine. Check the ROM of the E-Sort PWA. E-Sort PWA ASIC problem. An ASIC abnormality is detected in the E-Sort PWA The control circuit is disconnected due to noises. An ASIC peripheral circuit problem. Replace the E-Sort PWA. Check the grounding of the machine. E-Sort PWA CODEC problem. A CODEC error is detected in the E-Sort PWA. The control circuit is disconnected due to noises. CODEC peripheral circuit problem. Replace the E-Sort PWA. Check the grounding of the machine.
E1 - 00
Cause
Check & Remedy Problem
Cause E1 - 10 Check & Remedy Problem Cause Check & Remedy Problem Cause Check & Remedy
E1 - 11
E1 - 12
5216/5220 Troubleshooting
Error Code Main Sub
Problem Cause E1 - 13 Check & Remedy Problem Cause Check & Remedy Problem Cause Check & Remedy Problem Cause E1 - 16 Check & Remedy E-Sort PWA flash ROM problem. A flash ROM error is detected in the E-Sort PWA. The control circuit is disconnected due to noises. Flash ROM peripheral circuit problem. Replace the E-Sort PWA. Rewrite the ROM. Check the grounding of the machine. E-Sort PWA work RAM problem. A work RAM error is detected in the E-Sort PWA. The control circuit is disconnected due to noises. Work RAM peripheral circuit problem. Replace the E-Sort PWA. Check the grounding of the machine. E-Sort PWA page memory problem. A page memory error is detected in the E-Sort PWA. The control circuit is disconnected due to noises. Page memory peripheral circuit problem. Replace the E-Sort PWA. Check the grounding of the machine. E-Sort PWA SIMM problem. A SIMM error is detected in the E-Sort PWA. The control circuit is disconnected due to noises. SIMM peripheral circuit problem. Replace the E-Sort PWA. Replace the SIMM. Check the grounding of the machine.
5-4 Error Codes
Details
E1 - 14
E1 - 15
5216/5220 Troubleshooting
Error Code Main Sub
Problem Cause Check & Remedy Problem E-Sort PWA image rotating RAM problem. An image rotating RAM error is detected in the E-Sort PWA. The control circuit is disconnected due to noises. An image rotating RAM peripheral circuit problem. Replace the E-Sort PWA. Check the grounding of the machine.
5-5 Error Codes
Details
E1 - 17
E-Sort PWA protocol communication problem. (Communication problems between Main Logic and E-Sort PWAs.) E-sort PWA connector disconnected. E-sort PWA to Main Logic PWA wire harness problem. E-sort PWA motherboard connector pins failure. E-sort PWA ROM is defective (data failure). Check the connectors and wire harness between the E-sort PWA and Main Logic PWA. Check grounding of the machine. Check the ROM of the E-sort PWA. E-Sort PWA parity communication problem. (Communication problems between Main Logic and E-Sort PWAs.) E-sort PWA connector disconnected. E-sort PWA to Main Logic PWA wire harness problem. E-sort PWA motherboard connector pins failure. E-sort PWA ROM is defective (data failure). Check the connectors and wire harness between the E-sort PWA and Main Logic PWA. Check grounding of the machine. Check the ROM of the E-sort PWA.
E1 - 80
Cause
Check & Remedy Problem
E1 - 81
Cause
Check & Remedy
5216/5220 Troubleshooting
Error Code Main Sub
Problem
5-6 Error Codes
Details
E-Sort PWA overrun communication problem. (Communication problems between Main Logic and E-Sort PWAs.) E-sort PWA connector disconnected. E-sort PWA to Main Logic PWA wire harness problem. E-sort PWA motherboard connector pins failure. E-sort PWA ROM is defective (data failure). Check the connectors and wire harness between the E-sort PWA and Main Logic PWA. Check grounding of the machine. Check the ROM of the E-sort PWA. E-Sort PWA framing communication problem. (Communication problems between Main Logic and E-Sort PWAs.) E-sort PWA connector disconnected. E-sort PWA to Main Logic PWA wire harness problem. E-sort PWA motherboard connector pins failure. E-sort PWA ROM is defective (data failure). Check the connectors and wire harness between the E-sort PWA and Main Logic PWA. Check grounding of the machine. Check the ROM of the E-sort PWA. E-Sort PWA time-out communication problem. (Communication problems between Main Logic and E-Sort PWAs.) E-sort PWA connector disconnected. E-sort PWA to Main Logic PWA wire harness problem. E-sort PWA motherboard connector pins failure. E-sort PWA ROM is defective (data failure). Check the connectors and wire harness between the E-sort PWA and Main Logic PWA. Check grounding of the machine. Check the ROM of the E-sort PWA.
E1 - 82
Cause
Check & Remedy Problem
E1 - 84
Cause
Check & Remedy Problem
E1 - 88
Cause
Check & Remedy
5216/5220 Troubleshooting
Error Code Main Sub
Problem
5-7 Error Codes
Details
Laser Unit problem. (After the Polygonal Mirror Motor becomes active, the HSYNC from the Laser Unit is not detected at the specified times (41 +10 times per 20 msec.) Laser Unit connector disconnected. Laser Unit inside wire harness problem. Polygonal Mirror Motor rotation problem. Incorrect positioning of the laser home position sensor. Laser power failure. Laser emitting diode problem. Main Logic PWA problem. Check Laser Unit connector for proper connection. Check the Polygonal Mirror Motor operation using Service Code 25-10. Check laser printing by doing a self print (Service Code 64-1). CCD white level is incorrect. (The white reference level, which is read at the start of a copy cycle is abnormal.) Flat cable problem to the CCD. Dirt on the mirror, lens, or reference white plate. Exposure Lamp failure. CCD failure. Main Logic PWA problem. Clean mirror, lens, and reference white plate. Check and replace as necessary: · Exposure Lamp Service Code 5-3. · CCD Unit · Main Logic PWA CCD black level is incorrect. (The black reference level, which is read when the exposure lamp is off is abnormal.) Flat cable problem to the CCD. CCD failure. Main Logic PWA problem. Check and replace as necessary: · Flat cable · CCD Unit · Main Logic PWA
E7 - 03
Cause
Check & Remedy Problem
Cause E7 - 04
Check & Remedy
Problem
Cause E7 - 05 Check & Remedy
5216/5220 Troubleshooting
Error Code Main Sub
Problem
5-8 Error Codes
Details
CCD shading level is incorrect. (White correction is not completed within the specified number of operations.) Flat cable problem to the CCD. CCD failure. Main Logic PWA problem. Check and replace as necessary: · Flat cable · CCD Unit · Main Logic PWA Main Logic PWA to Fax Control PWA communication problem. (Communication establishment, framing, parity, or protocol error Fax Control PWA connector problem Fax Control PWA to Main Logic PWA wire harness problem Motherboard connector problem Fax control PWA ROM data error Check connects and wire harness between Fax Control PWA and Main Logic PWA. Check grounding on machine. Check the Fax Control PWA ROM. Fax Control PWA Problem. (Main Logic PWA to Fax Control PWA communication problem.) Fax Control PWA connector problem Fax Control PWA to Main Logic PWA wire harness problem Motherboard connector problem Fax control PWA ROM data error Check connects and wire harness between Fax Control PWA and Main Logic PWA. Check grounding on machine. Check the Fax Control PWA ROM.
Cause E7 - 12 Check & Remedy
Problem
F6 - 00
Cause
Check & Remedy Problem
Cause F6 - 10 Check & Remedy
5216/5220 Troubleshooting
Error Code Main Sub
Problem
5-9 Error Codes
Details
Main Logic PWA to Fax Control PWA protocol communication problem. Fax Control PWA connector problem Fax Control PWA to Main Logic PWA wire harness problem Motherboard connector problem Fax control PWA ROM data error Check connects and wire harness between Fax Control PWA and Main Logic PWA. Check grounding on machine. Check the Fax Control PWA ROM. Main Logic PWA to Fax Control PWA parity communication problem. Fax Control PWA connector problem Fax Control PWA to Main Logic PWA wire harness problem Motherboard connector problem Fax control PWA ROM data error Check connects and wire harness between Fax Control PWA and Main Logic PWA. Check grounding on machine. Check the Fax Control PWA ROM. Main Logic PWA to Fax Control PWA overrun communication problem. Fax Control PWA connector problem Fax Control PWA to Main Logic PWA wire harness problem Motherboard connector problem Fax control PWA ROM data error Check connects and wire harness between Fax Control PWA and Main Logic PWA. Check grounding on machine. Check the Fax Control PWA ROM.
Cause F6 - 80 Check & Remedy Problem
Cause F6 - 81 Check & Remedy Problem
Cause F6 - 82 Check & Remedy
5216/5220 Troubleshooting
Error Code Main Sub
Problem
5 - 10 Error Codes
Details
Main Logic PWA to Fax Control PWA framing communication problem. Fax Control PWA connector problem Fax Control PWA to Main Logic PWA wire harness problem Motherboard connector problem Fax control PWA ROM data error Check connects and wire harness between Fax Control PWA and Main Logic PWA. Check grounding on machine. Check the Fax Control PWA ROM. Main Logic PWA to Fax Control PWA time-out communication problem. Fax Control PWA connector problem Fax Control PWA to Main Logic PWA wire harness problem Motherboard connector problem Fax control PWA ROM data error Check connects and wire harness between Fax Control PWA and Main Logic PWA. Check grounding on machine. Check the Fax Control PWA ROM. Communication problem between Main Logic PWA and PRT PWAs. (Communication setup, framing, parity, or protocol error.) Printer PWA connector disconnection. Printer unit PWA Main Logic PWA harness failure. Printer PWA mother board connector pin breakage. Printer PWA ROM defective or data failure Check the connectors and harness of the printer PWA and the Main Logic PWA. Check the grounding of the machine. Check the ROM of the printer PWA.
Cause F6 - 84 Check & Remedy Problem
Cause F6 - 88 Check & Remedy Problem
F9 - 00
Cause
Check & Remedy
5216/5220 Troubleshooting
Error Code Main Sub
Problem
5 - 11 Error Codes
Details
Printer PWA problem (Communication trouble between Main Logic PWA and PRT PWA.) Printer PWA connector disconnection. Printer unit PWA Main Logic PWA harness failure. Printer PWA mother board connector pin breakage. Printer PWA ROM defective or data failure Check the connectors and harness of the printer PWA and the Main Logic PWA. Check the grounding of the machine. Check the ROM of the printer PWA. Printer board protocol communication problem. (Communication protocol problem between the Main Logic PWA and Printer PWAs.) Printer PWA connector disconnection. Printer unit PWA Main Logic PWA harness failure. Printer PWA mother board connector pin breakage. Printer PWA ROM defective or data failure Check the connectors and harness of the printer PWA and the Main Logic PWA. Check the grounding of the machine. Check the ROM of the printer PWA. Printer board parity communication problem. (Communication parity problem between the Main Logic PWA and Printer PWAs.) Printer PWA connector disconnection. Printer unit PWA Main Logic PWA harness failure. Printer PWA mother board connector pin breakage. Printer PWA ROM defective or data failure Check the connectors and harness of the printer PWA and the Main Logic PWA. Check the grounding of the machine. Check the ROM of the printer PWA.
Cause F9 - 10 Check & Remedy Problem
F9 - 80
Cause
Check & Remedy Problem
F9 - 81
Cause
Check & Remedy
5216/5220 Troubleshooting
Error Code Main Sub
Problem
5 - 12 Error Codes
Details
Printer board overrun communication problem. (Communication overrun problem between the Main Logic PWA and Printer PWAs.) Printer PWA connector disconnection. Printer unit PWA Main Logic PWA harness failure. Printer PWA mother board connector pin breakage. Printer PWA ROM defective or data failure Check the connectors and harness of the printer PWA and the Main Logic PWA. Check the grounding of the machine. Check the ROM of the printer PWA. Printer board framing communication problem. (Communication framing problem between the Main Logic PWA and Printer PWAs.) Printer PWA connector disconnection. Printer unit PWA Main Logic PWA harness failure. Printer PWA mother board connector pin breakage. Printer PWA ROM defective or data failure Check the connectors and harness of the printer PWA and the Main Logic PWA. Check the grounding of the machine. Check the ROM of the printer PWA. Printer board time-out communication problem. (Communication time-out problem between the Main Logic PWA and Printer PWAs.) Printer PWA connector disconnection. Printer unit PWA Main Logic PWA harness failure. Printer PWA mother board connector pin breakage. Printer PWA ROM defective or data failure Check the connectors and harness of the printer PWA and the Main Logic PWA. Check the grounding of the machine. Check the ROM of the printer PWA.
F9 - 82
Cause
Check & Remedy Problem
F9 - 84
Cause
Check & Remedy Problem
F9 - 88
Cause
Check & Remedy
5216/5220 Troubleshooting
Error Code Main Sub
Problem Fuser thermistor is sensed open. Fuser Thermistor defective Main Logic PWA defective Fuser connection problem Power failure Check and replace as necessary: · Fuser Thermistor · Fuser components · Main Logic PWA Clear using Service Code 14. Heat Roller temperature is abnormally high. (Fusing temperature of 220 - 240oC) Fuser Thermistor is defective. Main Logic PWA defective. Fuser connector failure. Power failure.
5 - 13 Error Codes
Details
Cause H2 - 00 Check & Remedy
Problem
Cause
H3 - 00 Check & Remedy
Check fuser lamp blinking using Service Code 5-2. If the fuser lamp blinks normally check: · Fuser Thermistor · Wire harness · Main Logic PWA If the fuser lamp stays on instead of blinking check lamp control circuit of the Power PWA and Main Logic PWA. Clear using Service Code 14.
5216/5220 Troubleshooting
Error Code Main Sub
Problem
5 - 14 Error Codes
Details
Fuser roller temperature is abnormally low. (When the fuser temperature does not reach 155oC within 55 seconds of start up, or the fuser temperature falls below 145oC during printing, or the fuser temperature falls below 100oC during pre-heat a low temperature is sensed.) Fuser Thermistor (TH) failure. Fuser lamp (L2) failure. Main Logic PWA failure. Fuser Thermofuse (TF) failure. Power failure. Interlock switch failure. Check fuser lamp blinking using Service Code 5-2. If the fuser lamp blinks normally check: · Fuser Thermistor (TH) · Wire harness · Main Logic PWA If the fuser lamp stays off instead of blinking check: Fuser Lamp (L2) Wire harness Right side access door interlock switch (SW2) Power PWA Main Logic PWA Clear using Service Code 14. Mirror base problem. Scanner home position sensor (S1) does not turn off though the feed operation is completed during mirror initial operation after turning on the power. Scanner home position sensor (S1) does not turn off during shading operation. Scanner home position sensor (S1) does not turn on when the mirror base is returned for the specified time after copy feed is started and ADF scanning position shift is performed.) Mirror unit is defective. Scanner home position sensor (S1) failure. Main Logic PWA failure. Scanner wire harness failure. Check scanning operation using Service Code 1-1 and replace defective components.
Cause
H4 - 00
Check & Remedy
Problem
L1 - 00 Cause
Check & Remedy
5216/5220 Troubleshooting
Error Code Main Sub Details
5 - 15 Error Codes
Problem
L3 - 00 Cause
Mirror base return problem. Scanner home position sensor (S1) does not turn on though the mirror base returning is completed during mirror initial operation after turning on the power. Scanner home position sensor (S1) does not turn on when the mirror is returned to the home position during shading. Scanner home position sensor (S1) does not turn on when the mirror base returning is completed for the specified time (about 6 sec.) after copy return start.) Mirror unit is defective. Scanner home position sensor (S1) failure. Main Logic PWA failure. Scanner wire harness failure. Check scanning operation using Service Code 1-1 and replace defective components. Main Drive Motor lock. (The Main Drive Motor encoder pulse is not detected for 400 msec.) The Main Drive Motor is defective. Wire harness is defective or disconnected between the Main Logic PWA and the motor. Control circuit failure. Check Main Drive Motor operation Service Code 25-1. Check the wire harness and connectors between Main Logic PWA and Main Drive Motor. Job separator motor abnormality. (The job separator tray home position is not sensed within 2.5 seconds of the motor start command.) The home position sensor is defective. The Main Logic PWA is defective. The separator motor is defective. Check the motor operation using Service Code 3-2, 3-3, and 3-4 Cancel the error code using Service Code 14.
Check & Remedy Problem Cause Check & Remedy Problem
L4 - 01
L4 - 10
Cause Check & Remedy
5216/5220 Troubleshooting
Error Code Main Sub
Problem L6 - 10 Cause Check & Remedy Problem Cause L8 - 01 Check & Remedy Problem Cause U2 - 04 Check & Remedy Problem Cause U2 - 11 Check & Remedy
5 - 16 Error Codes
Details
Polygonal Mirror Motor (M7) lock. [The lock signal (the specified rotation speed signal) is not supplied within the specified time (about 6 sec.) after starting the Polygonal Mirror Motor rotation.] Laser Unit connector disconnection or harness disconnection in the Laser Unit. Check the operation of the Polygonal Mirror Motor with Service Code 25-10. Check the harness and the connector connection. Replace Laser Unit. Zero cross pulse (FW) trouble. (Zero cross pulse width is shifted by 55Hz ± 10% or more.) Main Logic PWA is defective. Power Unit is defective. Check the wire harness and connectors. Replace the Main Logic PWA. Replace the power unit. Content EEPROM serial communication error. (Error in communication with EEPROM.) EEPROM failure. EEPROM is not initialized. Main Logic PWA EEPROM access circuit failure. Check that EEPROM is correctly installed. NOTE: To prevent against loss of counter/adjustment values, record the values with simulation. U2 trouble, reset using Service Code 16 and replace Main Logic PWA. Counter check sum error. (Counter check sum value stored in the EEPROM is abnormal.) EEPROM failure. Control circuit problem Main Logic PWA EEPROM access circuit defective. Check that EEPROM is correctly installed. NOTE: To prevent against loss of counter/adjustment values, record the values with simulation. U2 trouble, reset using Service Code 16 and replace Main Logic PWA.
5216/5220 Troubleshooting
Error Code Main Sub
Problem Cause U2 - 12 Check & Remedy Problem
5 - 17 Error Codes
Details
EEPROM adjustment value check sum error. EEPROM failure Control circuit problem Main Logic PWA EEPROM access circuit defective. Check that EEPROM is correctly installed. NOTE: To prevent against loss of counter/adjustment values, record the values with simulation. U2 trouble, reset using Service Code 16 and replace Main Logic PWA. Mirror base home position error. (The home position is not detected when starting the mirror base shift.) Mirror unit defective. Scanner home position sensor defective. Main Logic PWA defective. Scanner wire problem Check the scanning operation using Service Code 1-1. Communication trouble between main logic and Control Panel (Control Panel detection). (Detail Communication setup error, framing, parity, or protocol error.) Control Panel PWA connector problem. Control Panel PWA to Main Logic PWA wire harness problem. Check the connectors and harness of the Control Panel PWA and the Main Logic PWA. Check grounding of the machine. Check the ROM of the Control Panel PWA. Control Panel PWA protocol communication problem. (Protocol error between the Main Logic PWA and Control Panel PWA.) Control Panel PWA connector problem. Main Logic PWA connector problem. Control Panel PWA to Main Logic PWA wire harness problem. Check the connectors and wire harness between the Control Panel PWA and Main Logic PWA. Check grounding of machine.
U3 - 29
Cause
Check & Remedy Problem Cause Check & Remedy Problem
U9 - 00
U9 - 80
Cause Check & Remedy
5216/5220 Troubleshooting
Error Code Main Sub
Problem
5 - 18 Error Codes
Details
Control Panel PWA parity communication problem. (Parity error between the Main Logic PWA and Control Panel PWA.) Control Panel PWA connector problem. Main Logic PWA connector problem. Control Panel PWA to Main Logic PWA wire harness problem. Check the connectors and wire harness between the Control Panel PWA and Main Logic PWA. Check grounding of machine. Control Panel PWA overrun communication problem. (Overrun error between the Main Logic PWA and Control Panel PWA.) Control Panel PWA connector problem. Main Logic PWA connector problem. Control Panel PWA to Main Logic PWA wire harness problem. Check the connectors and wire harness between the Control Panel PWA and Main Logic PWA. Check grounding of machine. Control Panel PWA framing communication problem. (Framing error between the Main Logic PWA and Control Panel PWA.) Control Panel PWA connector problem. Main Logic PWA connector problem. Control Panel PWA to Main Logic PWA wire harness problem. Check the connectors and wire harness between the Control Panel PWA and Main Logic PWA. Check grounding of machine.
U9 - 81
Cause Check & Remedy Problem
U9 - 82
Cause Check & Remedy Problem
U9 - 84
Cause Check & Remedy
5216/5220 Troubleshooting
5 - 19 Facsimile Communication Error Codes
Facsimile Communication Error Codes
Overview
During a facsimile session (Tx or Rx), if a problem is sensed, the session will be terminated and a six digit error code will be displayed. ERROR XX XXXX
The upper two digits (bold and underlined in example below) of the communication error code indicate why the fax session was terminated. These digits will be referred to as the Communication Result Codes. ERROR XX XXXX
The next two digits (bold and underlined in example below) of the communication error code pertain to the V.34 mode. These digits will be referred to as the Error Code 1. ERROR XX XXXX Note: If the fax session was not operating in the V.34 mode 00 will be displayed.
The last two digits (bold and underlined in example below) of the communication error code indicate why the session was terminated and if the unit was sending or receiving a fax message. These digits will be referred to as the Error Code 2. ERROR XX XXXX The tables on the following pages define and explain the Communication Error Codes.
5216/5220 Troubleshooting
Communication Result Codes
5 - 20 Facsimile Communication Error Codes
The two digits, bold and underlined below, refer to the Communication Result Codes. ERROR XX XXXX
Code Number
00 to 31
Details
Indicates what phase the fax session was in when it was terminated and if the fax session was in the V.34 mode. (00 through 15 pertain to non V.34 mode fax sessions and 16 through 31 pertain to V.34 mode fax sessions.) (See below.)
Code Number
00 01 02 03 04 05 06 07 08 09 10 11 12 13 14
Final transmit side received signal
Abnormal signal NSF, DIS CFR FTT MCF PIP, PIN RTN, RTP No signal PPR
Final receive side received signal
Abnormal signal NSS, DCS NSC, DTC EOP EOM MPS PRI-Q DCN PPS-EOP PPS-EOM PPS-MPS, PPS-NULL
RNR CTR ERR
RR CTC EOR-Q PPS-PRI-Q
5216/5220 Troubleshooting
Code Number
15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 V.8 Phase-1 V.8 Phase-2 V.8 Phase-3 V.8 Abnormal signal NSF, DIS CFR FTT MCF PIP, PIN RTN, RTP No signal PPR RNR CTR ERR
5 - 21 Facsimile Communication Error Codes
Final transmit side received signal Final receive side received signal
Abnormal signal NSS, DCS NSC, DTC PPS-EOP PPS-EOM PPS-MPS, PPS-NULL PRI-Q DCN
RR CTC EOR-Q PPS-PRI-Q V.8 Phase-1 V.8 Phase-2 Phase-3
Code Number
33 34 35 36 Busy Cancel Power OFF
Result
Details
The calling side cannot connect the line with the other party. An interruption command is made during transmission or reception. A reservation is canceled. An interruption command is entered with the interruption key. Power OFF during transmission or reception
(Recording paper empty)
5216/5220 Troubleshooting
Code Number
37 38 39 40 41 42 43 44 45 46 47 48 49 50
5 - 22 Facsimile Communication Error Codes
Result
(Recording paper jam) Reception memory over (Discrepancy in the number of sheets) (Interface not accepted) Transmission length over Reception length over Communication (OK) Original error (Image quality error) No response from the other party (Communication error) OK No send request function on the other party Send request not accepted Send request enable number discrepancy No confidential function on the other party Confidential function not accepted Confidential box No. NG No interface function on the other party Communication normal end The other party has no send request function when receiving a send request. The other party has no data to send. DCN is received for DTC when sending a send request. There is no data to send when sending a send request. Discrepancy in the enable number when sending a send request. Discrepancy in the system number when sending a send request. The other party has no confidential function when sending a confidential message. (Including the other company's machine) DCN is received for NSS when receiving a confidential message. A confidential box number which is not registered is directed when receiving a confidential message. The other party has no interface function when sending an interface command. The FAX signal from the other party cannot detect within T1 time. The length of transmission data of one page exceeds the range during transmission. The length of reception data of one page exceeds the range during reception. Communication enable before transmission An original jam during direct transmission Memory over during reception
Details
51
52 53 54 55
5216/5220 Troubleshooting
Code Number
56
5 - 23 Facsimile Communication Error Codes
Result
Interface not accepted
Details
DCN is received for NSS when sending an interface command. A receiving station number which is not registered is directed when receiving an interface command. Discrepancy in the interface ID when receiving an interface command. Transmission is made from a reception inhibition number.
57 58
Interface ID discrepancy Reception inhibition number
5216/5220 Troubleshooting
Error Code 1
5 - 24 Facsimile Communication Error Codes
The two digits, bold and underlined in example below, refer to Error Code 1. ERROR XX XXXX
Error Code 1 Number
21 22 23 24 25 26 27 28 29 2A 2B 2C 31 91 92 93 94 95 96 97 Time-out standby for INFO0 Check sum error in INFO0
Details
Time-out standby for tone A or B Time-out standby for the first phase reversion Time-out standby for cut off tone probing Time-out standby for the second phase reversion Time-out standby for probing end Time-out standby for the third phase reversion Time-out standby for INFO1 Check sum error in INFO1 Tone found before INFO1 Unexpected INFO0 found Time-out standby for turning off the reception control channel Error in the first CC train Time-out standby for PPh Tone A/B detected in CC retrain Time-out standby for ALT Ach found FED OFF with CC data Time-out standby for turning off CC
5216/5220 Troubleshooting
Error Code 1 Number
A1 B1 B1 B2 B3 B4 B5 B6 C0 C1 C2 C3 C4 C5 C7 D0 D1 D2 D3 D4 D5 D6 D8 DA DB E2
5 - 25 Facsimile Communication Error Codes
Details
A trouble which cannot be solved in phase 2. Retrain is forcibly made. Trouble in S sequence of HDX-resync FED OFF in S sequence of HDX-resync Unexpected completion of S sequence in HDX-resync Time-out standby for S-Sbar in HDX-resync Time-out standby for S-Sbar in HDX-resync Time-out standby for S in HDX-resync Time-out for sync with PP Trouble in S sequence of phase 3 FED OFF in S sequence of phase 3 Unexpected completion of S sequence Time-out standby for S-Sbar of phase 3 Time-out standby for S-Sbar of phase 3 Time-out standby for S of phase 3 Training due to TRN failure Trouble in S sequence of phase 4 FED OFF in S sequence of phase 4 Unexpected completion of S sequence Time-out standby for S-Sbar of phase 4 Time-out standby for S-Sbar of phase 4 Time-out standby for S of phase 4 Time-out standby for MP Time-out standby for E Time-out at renegotiation of the transmitter rate Time-out at MPh of the transmitter Retrain detected in phase 2
5216/5220 Troubleshooting
Error Code 1 Number
E3 E4 FE FF 71 Retrain detected in phase 3 Retrain detected in phase 4 DTR OFF in retrain Tx setup port flag
5 - 26 Facsimile Communication Error Codes
Details
Writing is not made to the first mapping frame.
5216/5220 Troubleshooting
Error Code 2
5 - 27 Facsimile Communication Error Codes
The two digits, bold and underlined in example below, refer to Error Code 2. ERROR XX XXXX
Error Code 2 Number
01 02 03 04 05 06 07 08 10 11 12 13 14 15 20 21 22 23 24 EOL time over
Details
Transmission length over
Unit's Mode
Transmission Reception Reception Transmission/Reception Transmission Reception Transmission Transmission/Reception Reception Reception Reception Reception Reception Reception Transmission Transmission Transmission Transmission Transmission
Carrier detection time up Polarity reversion detection (in phase C) 8 min over (in phase C) Memory image decoding error Memory image decoding error Time up between frames in phase C Communication request NG Polarity reversion detection Invalid command reception Time over (1min timer/6sec timer) PUT error Time out occurrence during shift from Primary to Control in V.34 mode Polarity reversion detection Invalid command reception Fall back retry number over Resend over of retry number Time over (T5 timer)
5216/5220 Troubleshooting
Error Code 2 Number
25 26 30
5 - 28 Facsimile Communication Error Codes
Details
Time over (T5 timer) in V.34 mode Time out occurrence during shift from Primary to Control in V.34 mode Communication error due to communication abnormality between FAX_SUB and FAX_MAIN
Unit's Mode
Transmission Transmission Transmission/Reception
5216/5220 Troubleshooting
5 - 29 Clearing Error Codes
Clearing Error Codes
Clearing Error Codes Other Than U2
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Using the keypad, enter the number 14. 3. Press the START Key. The error code is now cleared.
Clearing U2 Error Codes
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Using the keypad, enter the number 16. 3. Press the START Key. The error code is now cleared.
5216/5220 Troubleshooting
5 - 30 Document Handling
Document Handling
ADF Aging
1. Load several sheets of paper (correct size and weight) in the ADF. 2. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 3. Press the 2 Key. 4. Press the START Key. (You have now selected the Service Code.) 5. Press the 1 Key. (This is the sub code.) 6. Press the START Key. 7. Press the START Key again. (One sheet of paper will be fed through the ADF to verify correct operation of the ADF.) Note: At this point every time you press the START Key another sheet of paper will be fed. If no paper is loaded in the ADF the ADF will simulate feeding paper without producing an error code.
5216/5220 Troubleshooting
ADF Sensor Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 2 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 2 Key. (This is the sub code.) 5. Press the START Key. 6. Activate the ADF switch or sensor you wish to check. Note: If the circuitry senses the change in state of the switch or sensor correctly a LED will light on the Control Panel that corresponds to that switch or sensor. The following table shows the relationship. Sensor
ADF Original Present Sensor (S201) ADF APS Width Sensor 1 (S203) ADF APS Length Sensor 1 (S207) ADF APS Width Sensor 3 (S205) ADF APS Registration Sensor (S206) ADF APS Length Sensor 2 (S208) ADF APS Width Sensor 2 (S204) ADF Open/Closed Sensor (S202) Jam LED Paper Empty LED Machine LED ADF Jam LED Bypass Paper Feed Tray Select LED Second Drawer Jam LED Machine Jam LED Main Drawer Select LED
5 - 31 Document Handling
LED
5216/5220 Troubleshooting
ADF Motor Forward Rotation Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 2 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 3 Key. (This is the sub code.) 5. Press the START Key. 6. The ADF Motor drives in the forward direction for 10 seconds.
5 - 32 Document Handling
ADF Motor Reverse Rotation Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 2 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 4 Key. (This is the sub code.) 5. Press the START Key. 6. The ADF Motor drives in the reverse direction for 10 seconds.
5216/5220 Troubleshooting
ADF Pickup Roller Solenoid Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 2 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 8 Key. (This is the sub code.) 5. Press the START Key. 6. The ADF Pickup Roller Solenoid cycles as follows: 500msec ON then 500msec OFF 20 times.
5 - 33 Document Handling
ADF Original Feed Clutch Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 2 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 11 Key. (This is the sub code.) 5. Press the START Key. 6. The ADF PS Release Solenoid cycles as follows: 500msec ON then 500msec OFF 20 times.
5216/5220 Troubleshooting
5 - 34 Document Scanning
Document Scanning
Scanner Unit Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 1 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 1 Key. (This is the sub code.) 5. Using the UP and DOWN Preset Ratio Keys select the desired magnification ratio. 6. Press the Start Key. 7. The exposure LED turns on and the scanner moves at the fixed speed for that magnification ratio. 8. Repeat 5 and 6 to verify that the scanner moves for all preset ratios.
Optical System Sensor Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 1 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 2 Key. (This is the sub code.) 5. Press the START Key. 6. If the unit senses that the mirror unit is in its home position the Paper Empty LED will light.
5216/5220 Troubleshooting
Exposure Lamp Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 5 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 3 Key. (This is the sub code.) 5. Press the START Key. 6. The Exposure Lamp turns on for approximately 5 seconds. 7. To repeat the test press the START Key. 8. To exit the mode press the CLEAR ALL Key.
5 - 35 Document Scanning
5216/5220 Troubleshooting
APS Sensors Light Level Check
Note: This check displays the light reception level and detection level of the APS sensors. 1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Using the keypad, enter the number 41. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 3 Key. (This is the sub code.) 5. Press the START Key. 6. Using the AUTO IMAGE Key, step through the paper sizes (see paper size LED on the Control Panel). The display will change indicating the sensor's level. 7. To exit press the CLEAR ALL Key. Note: This check should be used in conjunction with Service Mode 41-2 (APS Sensors Adjustment).
5 - 36 Document Scanning
5216/5220 Troubleshooting
Shading Level Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Using the keypad, enter the number 63. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 1 Key. (This is the sub code.) 5. Press the START Key. 6. The Exposure Lamp is moved to the shading position and is energized. 7. The reference voltage is displayed. Note: This is a reference voltage only and cannot be adjusted. 8. To exit press the CLEAR ALL Key.
5 - 37 Document Scanning
5216/5220 Troubleshooting
5 - 38 PCU Exposure
PCU Exposure
Polygonal Mirror Motor Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Using the keypad, enter the number 25. 3. Press the START Key. 4. Using the keypad, enter the number 10. 5. Press the START Key. The Polygonal Mirror Motor will run for 30 seconds. 6. To repeat the test press the START Key. 7. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
5 - 39 Development
Development
Toner Supply Motor Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Using the keypad, enter the number 10. 3. Press the START Key. The Toner Supply Motor is energized for 30 seconds. 4. To repeat the test press the START Key. 5. To exit press the CLEAR ALL Key. Note: To prevent an over toner condition the TD Unit can be removed and the check will still operate.
5216/5220 Troubleshooting
5 - 40 Paper Feed
Paper Feed
Paper Feed Solenoids Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 6 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 1 Key. (This is the sub code.) 5. Press the START Key. 6. Using the TRAY SELECT Key select the solenoid you wish to check. Note: The following table shows the relationship between the solenoid and LED. Solenoid
Drawer 1 Paper Feed Solenoid (SOL1) Bypass Paper Feed Solenoid (SOL3) Drawer 2 Paper Feed Solenoid (SOL7) SS Drawer 1 Paper Feed Solenoid (SOL702) SS Drawer 2 Paper Feed Solenoid (SOL703) Registration Roller Solenoid (SOL2) Drawer 2 Paper Transport Solenoid (SOL5) SS Paper Transport Solenoid (SOL701) Drawer 1 Select LED Bypass Paper Select LED Number 2 Drawer Select LED Number 3 Drawer Select LED Number 4 Drawer Select LED Exit Error LED Number 2 Drawer Error LED Number 2 Drawer Error LED and Exit Error LED
LED
7. 8. 9. 10.
Press the START Key. The solenoid cycles 500msec ON then 500msec OFF 20 times. To repeat the check, return to step 6. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
Paper Movement Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 7 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 6 Key. (This is the sub code.) 5. Press the START Key. 6. Enter a copy quantity amount. 7. Press the START Key. 8. The copies are made. Then after a 3 second pause another set of copies is made. 9. To exit the mode press the CLEAR ALL Key.
5 - 41 Paper Feed
Main Drive Motor Check
1. Remove the TD cartridge. 2. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 3. Using the keypad, enter the number 25. 4. Press the START Key. (You have now selected the Service Code.) 5. Press the 1 Key. (This is the sub code.) 6. Press the START Key. The Main Drive Motor will run for 30 seconds. (The TD cartridge must be removed before pressing START.) 7. To repeat the test press the START Key. 8. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
Paper Transport Sensor Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Using the keypad, enter the number 30. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 1 Key. (This is the sub code.) 5. Press the START Key. 6. Activate the sensor you wish to check. Note: If the circuitry senses the change in state of the switch or sensor correctly a LED will light on the Control Panel that corresponds to that sensor. The following table shows the relationship. Sensor
Exit Sensor (S4) Drawer 2 Transport Sensor (S14) SS Drawer 1 paper Transport Sensor (S702) SS Drawer 2 paper Transport Sensor (S704) Jam LED Drawer 2 position LED SS Drawer 1 position LED SS Drawer 2 position LED
5 - 42 Paper Feed
LED
7. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
5 - 43 Fuser
Fuser
Fuser Lamp and Process Exhaust Fan Motor Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 5 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 2 Key. (This is the sub code.) 5. Press the START Key. 6. The Fuser Lamp (L2), Power Supply Cooling Fan Motor (M2), Front Process Exhaust Fan Motor (M6A), and Rear Process Exhaust Fan Motor (M6B) run at full speed for approximately 5 seconds. 7. To repeat the test press the START Key. 8. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
Fuser Warm-up Time Check After an Error Condition
Note: This procedure should be done only after the fuser has cooled down from operating temperature. This procedure checks the amount of time it takes the Fuser to come up to operating temperature and records it in the display. 1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 7 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 1 Key. (This is the sub code.) 5. Press the START Key. 6. The display shows the seconds it takes the fuser to reach operating temperature. 7. To exit the mode press the CLEAR ALL Key.
5 - 44 Fuser
5216/5220 Troubleshooting
Bypassing Fuser Warm-up
Note: This procedure should be done only after the fuser has cooled down from operating temperature. This procedure checks the amount of time it takes the Fuser to come up to operating temperature and records it in the display. 1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 7 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 4 Key. (This is the sub code.) 5. Press the START Key. 6. The unit is now in the ready state.
5 - 45 Fuser
5216/5220 Troubleshooting
5 - 46 Copy Exit
Copy Exit
Exit Sensors Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 3 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 2 Key. (This is the sub code.) 5. Press the START Key. 6. Activate the switch or sensor you wish to check. Note: If the circuitry senses the change in state of the switch or sensor correctly a LED will light on the Control Panel that corresponds to that switch or sensor. The following table shows the relationship. Switch or Sensor
Shift Exit Roller Home Position Sensor (S10) 1-Bin Tray Up Sensor (S7) Exit Tray Full Sensor (S6)
LED
Machine Position Jam LED ADF Jam LED Drawer 2 Position Jam LED
7. To repeat the test press the START Key. 8. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
E-Sort Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 3 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 3 Key. (This is the sub code.) 5. Press the START Key. 6. The exit rollers moves back and forth several times at normal speed. 7. To repeat the test press the START Key. 8. To exit the mode press the CLEAR ALL Key.
5 - 47 Copy Exit
1-Bin Tray (ET516) Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 3 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 4 Key. (This is the sub code.) 5. Press the START Key. 6. The tray moves between the up and down positions several times. 7. To repeat the test press the START Key. 8. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
5 - 48 Control Panel
Control Panel
Control Panel Display Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Press the 5 Key. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 1 Key. (This is the sub code.) 5. Press the START Key. 6. All LEDs and displays turn on for approximately 5 seconds. 7. To repeat the test press the START Key. 8. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
Available Options Check
1. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 2. Using the keypad, enter the number 26. 3. Press the START Key. (You have now selected the Service Code.) 4. Press the 1 Key. (This is the sub code.) 5. Press the START Key. 6. Use the COPY RATIO DISPLAY (%) Key, to switch between "A" or "b" (shown in the display). · When "A" is displayed, the availability of the following options are checked and verified by energizing the LEDs: Option Present
E-Sort Job Separator ADF Damp Heater Simplex Jam LED ADF Select LED Main Body Jam LED Bypass Feed Select LED
5 - 49 Control Panel
LED Lit
Paper Empty LED
5216/5220 Troubleshooting
· When "b" is displayed, the availability of the following options are checked: Option Present
Drawer 2 SS Drawer 1 SS Drawer 2 Memory Installed Fax Option Installed Printer Option Installed Electronic Sort Option Installed 5216 (16 CPM) 5220 (20 CPM) APS Sensor
5 - 50 Control Panel
LED Lit
Drawer 2 Select LED SS Drawer 1 Select LED SS Drawer 2 Select LED Paper Empty LED Jam LED Main Body Jam LED Main Drawer Select LED ADF Jam LED ADF Select LED Auto Paper Select LED
7. To exit press the CLEAR ALL Key.
5216/5220 Troubleshooting
5 - 51 Fax Soft Switch Setting List
Fax Soft Switch Setting List
Note: Reference the Fax/Printer LCD for this procedure. 1. Enter the Fax mode using the FAX/PRINTER Key. (Fax LED lit) 2. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 3. Using the keypad, enter the number 64. 4. Press the START Key. (You have now selected the Service Code.) 5. Press the 3 Key. (This is the sub code.) 6. Press the START Key. 7. Reference the Fax/Printer LCD and press the 1 Key to print the User Optional Setting List. 8. The report prints.
5216/5220 Troubleshooting
5 - 52 Fax SRAM Dump List
Fax SRAM Dump List
Note: Reference the Fax/Printer LCD for this procedure. 1. Enter the Fax mode using the FAX/PRINTER Key. (Fax LED lit) 2. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 3. Using the keypad, enter the number 64. 4. Press the START Key. (You have now selected the Service Code.) 5. Press the 4 Key. (This is the sub code.) 6. Press the START Key. 7. Reference the Fax LCD and press the 1 Key to respond yes to the LCD message. 8. Press the following Keys in sequence 0,1,2,7. 9. Press the START Key. 10. The report prints.
5216/5220 Troubleshooting
5 - 53 Fax PWA Memory Check
Fax PWA Memory Check
Note: Reference the Fax/Printer LCD for this procedure. 1. Enter the Fax mode using the FAX/PRINTER Key. (Fax LED lit) 2. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 3. Using the keypad, enter the number 66. 4. Press the START Key. (You have now selected the Service Code.) 5. Press the 3 Key. (This is the sub code.) 6. Press the START Key. 7. Reference the Fax LCD and press the 1 Key to respond yes to the LCD message. 8. Using the LEFT and RIGHT ARROW Keys select the memory location to check. (See below for selection and LCD indications.) LCD Display Indicating What Memory
1:DRAM 2:SRAM 3:FLASH 4:OPTION 5:PAGE
Display if Check was Successful
OK OK OK OK OK
Display if Check Failed
SUM NG: Check Sum error A-BUS NG: Address check error DATA NG: Data check error D-BUS NG: Data bus error ERASE NG: Data erase error
9. Press the START Key. 10. The LCD indicates that the check is in progress. 11. After a period of time the LCD indicates if the memory check was successful or it failed.
5216/5220 Troubleshooting
5 - 54 Fax Signals Check
Fax Signals Check
Note: Reference the Fax/Printer LCD for this procedure. 1. Enter the Fax mode using the FAX/PRINTER Key. (Fax LED lit) 2. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 3. Using the keypad, enter the number 66. 4. Press the START Key. (You have now selected the Service Code.) 5. Press the 4 Key. (This is the sub code.) 6. Press the START Key. 7. From the table below select the desired signal to test by using the keypad to enter the number. Number
01 02 03 04 05 06 07 08 09 10
Signal
CML on (No Signal) 33600 bps (V.34) 31200 bps (V.34) 28800 bps (V.34) 26400 bps (V.34) 24000bps (V.34) 21600 bps (V.34) 19200bps (V.34) 16800bps (V.34) 14400 bps (V.34)
Number
19 20 21 22 23 24 25 26 27 28
Signal
12000 bps (V.17) 9600 bps (V.17) 7200 bps (V.17) 9600 bps (V.29) 7200 bps (V.29) 4800 bps (V.27ter) 2400 bps (V.27ter) 300 bps (FLAG) 2100 Hz (CED) 1100 HZ (CNG)
5216/5220 Troubleshooting
Number
11 12 13 14 15 16 17 18
5 - 55 Fax Signals Check
Signal
12000 bps (V.34) 9600 bps (V.34) 7200 bps (V.34) 4800 bps (V.34) 2400 bps (V.33) 14400 bps (V.33) 12000 bps (V.33) 14400 bps (V.17)
Number
29 30 31 32 33 34 35
Signal
300 bps (V21) 2100 Hz (ANSam) Pseudo ring sound Voice message (Not used) Ring back (Not used) Dial pulse make Dial pulse break
8. The tone is hear. 9. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
5 - 56 Fax Confidential Communication Password Check
Fax Confidential Communication Password Check
Note: Reference the Fax/Printer LCD for this procedure. 1. Enter the Fax mode using the FAX/PRINTER Key. (Fax LED lit) 2. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 3. Using the keypad, enter the number 66. 4. Press the START Key. (You have now selected the Service Code.) 5. Press the 6 Key. (This is the sub code.) 6. Press the START Key. 7. The current confidential communication password is printed. 8. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
5 - 57 Fax Image Memory Data Print
Fax Image Memory Data Print
Note: Reference the Fax/Printer LCD for this procedure. 1. Enter the Fax mode using the FAX/PRINTER Key. (Fax LED lit) 2. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 3. Using the keypad, enter the number 66. 4. Press the START Key. (You have now selected the Service Code.) 5. Press the 7 Key. (This is the sub code.) 6. Press the START Key. 7. All current image data stored in memory is printed. 8. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
5 - 58 Fax Image Memory Data Clear
Fax Image Memory Data Clear
Note: Reference the Fax/Printer LCD for this procedure. 1. Enter the Fax mode using the FAX/PRINTER Key. (Fax LED lit) 2. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 3. Using the keypad, enter the number 66. 4. Press the START Key. (You have now selected the Service Code.) 5. Using the keypad, enter the number 10. (This is the sub code.) 6. Press the START Key. 7. All current image data stored in memory is cleared and the management table is initialized. 8. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
5 - 59 Fax 300 bps Send Check
Fax 300 bps Send Check
Note: Reference the Fax/Printer LCD for this procedure. 1. Enter the Fax mode using the FAX/PRINTER Key. (Fax LED lit) 2. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 3. Using the keypad, enter the number 66. 4. Press the START Key. (You have now selected the Service Code.) 5. Using the keypad, enter the number 11. (This is the sub code.) 6. Press the START Key. 7. Using the LEFT and RIGHT ARROW Keys select the desired signal pattern. (See below.) Number
1 2 3 4 5 6
Signal Pattern
No Signal 111111 111110 000000 010101 000001
8. Press the START Key. 9. The signal is sent. 10. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
5 - 60 Fax Dial Check
Fax Dial Check
Note: Reference the Fax/Printer LCD for this procedure. 1. Enter the Fax mode using the FAX/PRINTER Key. (Fax LED lit) 2. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 3. Using the keypad, enter the number 66. 4. Press the START Key. (You have now selected the Service Code.) 5. Using the keypad, enter the number 13. (This is the sub code.) 6. Press the START Key. 7. Follow the directions in the LCD to complete the test. 8. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
5 - 61 Fax DTMF Signal Check
Fax DTMF Signal Check
Note: Reference the Fax/Printer LCD for this procedure. 1. Enter the Fax mode using the FAX/PRINTER Key. (Fax LED lit) 2. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 3. Using the keypad, enter the number 66. 4. Press the START Key. (You have now selected the Service Code.) 5. Using the keypad, enter the number 17. (This is the sub code.) 6. Press the START Key. 7. Follow the directions in the LCD to complete the test. 8. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
5 - 62 Fax NCU Status Check
Fax NCU Status Check
Note: Reference the Fax/Printer LCD for this procedure. 1. Enter the Fax mode using the FAX/PRINTER Key. (Fax LED lit) 2. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 3. Using the keypad, enter the number 66. 4. Press the START Key. (You have now selected the Service Code.) 5. Using the keypad, enter the number 30. (This is the sub code.) 6. Press the START Key. 7. The display will show. Display Signal
HS1 HS2 EXHS
Low
ON ON ON
High
OFF OFF OFF
8. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
5 - 63 Fax Communication Time Measurement Check
Fax Communication Time Measurement Check
Note: Reference the Fax/Printer LCD for this procedure. 1. Enter the Fax mode using the FAX/PRINTER Key. (Fax LED lit) 2. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 3. Using the keypad, enter the number 66. 4. Press the START Key. (You have now selected the Service Code.) 5. Using the keypad, enter the number 34. (This is the sub code.) 6. Press the START Key. Note: Used to make transmission and reception tests, measure the time required for transmission (reception) of image data in the communication, and inform of it. · Measurement range: Transmission: From sending of the flag signal before sending of the image data to sending of RCP frame. Reception: From reception of the flag signal before reception of the image data to reception of RCP frame. The communication test is performed in the standard display. After completion of communication, the time measured in this mode is checked. · The setup items in transmission are as follows: · Communication means: memory transmission · Image quality: Standard · Density: Light ECM: ON Transmitter record: OFF 7. Follow the directions in the LCD to complete the test. 8. To exit the mode press the CLEAR ALL Key.
5216/5220 Troubleshooting
5 - 64 Printer Shading Level Check
Printer Shading Level Check
Note: Note this check isolates the printer and checks the printer's ability to print a gray out. Note: Reference the Fax/Printer LCD for this procedure. 1. Enter the Printer mode using the FAX/PRINTER Key. (Printer LED lit) 2. Enter the Service Mode by doing the following: A. Press the CLEAR Key. B. Press the INTERRUPT Key. C. Press the 0 Key. D. Press the INTERRUPT Key. 3. Using the keypad, enter the number 64. 4. Press the START Key. (You have now selected the Service Code.) 5. Press the 1 Key. (This is the sub code.) 6. Press the START Key twice. 7. The unit prints a gray out. 8. To repeat the test press the START Key. 9. To exit press the CLEAR ALL Key.