Text preview for : LJ2820_2830_2840.pdf part of HP 2820,2830,2840 Service Manual for Hp Color Laserjet 2820,2830,2840
Back to : LJ2820_2830_2840.part01.r | Home
HP Color LaserJet 2820/2830/2840
Service Manual
HP Color LaserJet 2820/2830/2840 all-in-one
Service Manual
Table of contents
1 Product information Chapter contents.....................................................................................................................................1 Device configurations..............................................................................................................................2 HP Color LaserJet 2820 all-in-one..........................................................................................2 HP Color LaserJet 2830 all-in-one..........................................................................................2 HP Color LaserJet 2840 all-in-one..........................................................................................3 Device features........................................................................................................................................4 Device parts.............................................................................................................................................6 Front view................................................................................................................................6 Back view................................................................................................................................ 6 Model and serial numbers......................................................................................................7 Software components............................................................................................................................ 2 1 System requirements............................................................................................................ 2 1 Software and supported operating systems.........................................................................12 Software tips.........................................................................................................................14 Gaining access to the device features.................................................................14 Obtaining the latest printing software...................................................................14 Other print system software.................................................................................14 Software for Windows........................................................................................................... 5 1 Printer drivers.......................................................................................................15 Using Help...........................................................................................15 Software for Macintosh.........................................................................................................15 HP Director...........................................................................................................15 PPDs (Mac OS 9.2.2)...........................................................................................15 PDEs (Mac OS 10.2 and 10.3)............................................................................16 HP Toolbox...........................................................................................................................16 Embedded Web server (EWS).............................................................................................16 Software installation..............................................................................................................16 Typical installation................................................................................................16 Minimum installation.............................................................................................17 Uninstalling the printing software.......................................................................................... 7 1 Using Add or Remove Programs to uninstall.......................................................17 Uninstalling software for Macintosh.....................................................................18 Specifications.........................................................................................................................................19 Media specifications..............................................................................................................................23 Supported media weights and sizes.....................................................................................23 General guidelines................................................................................................................ 4 2 Paper and print media...........................................................................................................25 Special media print speeds...................................................................................................25 Printing and storage environment......................................................................................... 6 2
ENWW
iii
Envelopes.............................................................................................................................27 Envelope storage.................................................................................................27 Envelope construction..........................................................................................27 Envelopes with double side-seams......................................................................28 Envelopes with adhesive strips or flaps...............................................................28 Labels....................................................................................................................................28 Transparencies.....................................................................................................................29 Hewlett-Packard limited warranty statement.........................................................................................30 Print Cartridge and Imaging Drum Limited Warranty Statement...........................................................31 Print-cartridge information ....................................................................................................................32 Refilled print cartridges.........................................................................................................32 HP LaserJet printing supplies...............................................................................................32 HP Printing Supplies Returns and Recycling Program information.....................................32 Regulatory statements...........................................................................................................................33 FCC Requirements (United States)......................................................................................33 Telephone Consumer Protection Act (United States)..........................................................34 EU statement for telecom operation.....................................................................................34 New Zealand telecom statements........................................................................................34 IC CS-03 requirements.........................................................................................................34 Declarations of conformity....................................................................................................36 Declaration of conformity.....................................................................................36 Declaration of conformity.....................................................................................36 Country-/region-specific safety statements..........................................................................38 Laser safety statement......................................................................................... 8 3 Canadian DOC statement....................................................................................38 Korean EMI statement.........................................................................................38 Finnish laser statement........................................................................................39 2 Installation and operation Chapter contents...................................................................................................................................41 Operating environment ......................................................................................................................... 2 4 Interface ports........................................................................................................................................43 Control-panel features........................................................................................................................... 4 4 Input trays.............................................................................................................................................. 6 4 Output paths..........................................................................................................................................47 Top output bin....................................................................................................................... 7 4 Rear output bin.....................................................................................................................47 Loading media.......................................................................................................................................48 Loading tray 1.......................................................................................................................48 Loading optional tray 2.........................................................................................................49 Loading documents to scan.................................................................................................. 0 5 HP Toolbox............................................................................................................................................ 3 5 Viewing HP Toolbox..............................................................................................................53 Status tab.............................................................................................................................. 4 5 Fax tab..................................................................................................................................54 Scan to tab............................................................................................................................ 5 5 Troubleshooting tab..............................................................................................................55 Documentation tab................................................................................................................55 Device Settings pages..........................................................................................................56 System Settings tab.............................................................................................56
iv
ENWW
Print Settings tab..................................................................................................57 Fax Settings tab...................................................................................................57 Copy Settings tab................................................................................................. 7 5 Network Settings tab............................................................................................57 HP Toolbox links................................................................................................................... 8 5 Other links............................................................................................................................. 8 5 Embedded Web server..........................................................................................................................59 Features................................................................................................................................ 9 5 3 Maintenance Chapter contents...................................................................................................................................61 Life expectancies of components..........................................................................................................62 Cleaning the device............................................................................................................................... 4 6 Cleaning the device exterior and scanner............................................................................64 Cleaning the paper path.......................................................................................................65 Managing supplies.................................................................................................................................68 Supplies life...........................................................................................................................68 Checking and ordering supplies...........................................................................................68 To check status and order supplies using the control panel................................68 To check status and order supplies using the HP Toolbox.................................69 Storing supplies....................................................................................................................69 Replacing and recycling supplies.........................................................................................69 HP policy for non-HP supplies..............................................................................................69 Resetting the device for non-HP supplies............................................................69 HP fraud hotline....................................................................................................................70 4 Theory of operation Chapter contents...................................................................................................................................71 Introduction............................................................................................................................................ 2 7 Engine control system...........................................................................................................................76 Basic sequence of operation................................................................................................76 Power-on sequence.............................................................................................................. 8 7 Motors and fans....................................................................................................................79 Laser/scanner system...........................................................................................................................80 Pickup and feed system........................................................................................................................81 Optional tray 2.......................................................................................................................83 Jam detection........................................................................................................................84 Photosensors and switches..................................................................................................85 Solenoids and clutches......................................................................................................... 7 8 Printed circuit assemblies.....................................................................................................89 Image-formation system........................................................................................................................ 1 9 Image-formation process......................................................................................................93 Latent-image-formation stage............................................................................................... 4 9 Step 1: primary charging......................................................................................94 Step 2: laser-beam exposure...............................................................................94 Developing stage..................................................................................................................95 Step 3: auxiliary developing.................................................................................95 Step 4: developing...............................................................................................95 Transfer stage....................................................................................................................... 6 9 Step 5: primary transfer........................................................................................96
ENWW
v
Step 6: secondary transfer...................................................................................96 Step 7: separation................................................................................................97 Fusing stage.........................................................................................................................98 Step 8: fusing.......................................................................................................98 Step 9: roller charging (auxiliary transfer belt cleaning roller).............................98 Step 10: roller charging (transfer-belt cleaning roller).........................................99 Step 11: transfer belt cleaning.............................................................................99 Step 12: drum cleaning......................................................................................100 Print cartridge......................................................................................................................102 Imaging-drum E-label.........................................................................................................103 Scanner and ADF functions and operation.........................................................................................104 Scanner functions ..............................................................................................................104 Scanner operation...............................................................................................................104 ADF operation..................................................................................................................... 05 1 ADF paper path and ADF sensors.....................................................................................105 ADF jam detection..............................................................................................................106 Fax functions and operation................................................................................................................107 PSTN operation..................................................................................................................107 To receive faxes when you hear fax tones.........................................................................107 The fax subsystem..............................................................................................................107 Formatter in the fax subsystem..........................................................................................108 LIU in the fax subsystem....................................................................................................108 Safety isolation...................................................................................................108 Safety-protection circuitry...................................................................................108 Data path............................................................................................................109 Hook state..........................................................................................................109 Downstream current detection...........................................................................109 Hook switch control............................................................................................109 Ring detect.........................................................................................................110 Line current control............................................................................................110 Billing (metering) tone filters..............................................................................110 Fax page storage in flash memory.....................................................................................110 Stored fax pages................................................................................................111 Advantages of flash memory storage ...............................................................111 5 Removal and replacement Chapter contents.................................................................................................................................113 Removal and replacement strategy ....................................................................................................114 Required tools..................................................................................................................... 14 1 Screws................................................................................................................................114 Electrostatic discharge........................................................................................................115 Before performing service...................................................................................................116 After performing service......................................................................................................116 Post-service tests................................................................................................................116 Test 1 (print-quality test)....................................................................................116 Test 2 (copy-quality test)....................................................................................117 Test 3 (fax-quality test).......................................................................................117 Test 4 (memory-card test)..................................................................................117 Parts removal order............................................................................................................118 User-replaceable parts........................................................................................................................119
vi
ENWW
Replacing the print cartridges.............................................................................................119 Replacing the imaging drum...............................................................................................121 Replacing the ADF..............................................................................................................123 Replacing the ADF pickup-roller assembly ........................................................................124 Removing the ADF separation pad....................................................................................130 Replacing the ADF scanner glass......................................................................................132 Replacing the fuser assembly.............................................................................................133 Replacing the control-panel bezel......................................................................................134 Replacing the tray 1 pickup roller and separation pad.......................................................135 Covers.................................................................................................................................................142 Removing the left cover......................................................................................................142 Removing the right cover.................................................................................................... 45 1 Removing the right rear cover............................................................................................146 Removing the scanning assembly......................................................................................148 Removing the left rear cover...............................................................................................153 Removing the left upper cover............................................................................................ 53 1 Removing the right upper cover..........................................................................................155 Replacing the memory-card assembly (HP Color LaserJet 2840 all-in-one only).............157 Removing the input/output (I/O) cover................................................................................158 Removing the back cover...................................................................................................161 Removing the top cover assembly.....................................................................................162 Removing the upper multipurpose cover............................................................................165 Removing the density sensor and top-of-page sensor.......................................................167 Removing the multipurpose roller cover.............................................................................168 Removing the lower multipurpose cover............................................................................169 Main assemblies.................................................................................................................................. 72 1 Removing the control panel................................................................................................172 Removing the left support assembly..................................................................................173 Removing the right support assembly................................................................................174 Removing the laser/scanner assembly...............................................................................175 Removing the transfer-roller plate......................................................................................177 Removing the transfer roller...............................................................................................178 Removing the formatter assemblies...................................................................................180 Removing the formatter cage.............................................................................180 Removing the formatter and line interface unit (LIU).........................................182 Removing the E-label reader (for imaging-drum E-labels).................................................185 Removing the DC controller................................................................................................187 Removing the top plate....................................................................................................... 89 1 Removing the gear assembly.............................................................................................192 Removing the waste-toner sensor......................................................................................195 Removing the rotary-drive assembly..................................................................................196 Removing the print-cartridge carousel................................................................................199 Aligning the carousel gears................................................................................................203 Removing the registration-roller assembly.........................................................................204 Removing the toner-catch tray............................................................................................204 Removing the feed-drive shaft and belts............................................................................205 Removing the power supply cover plate.............................................................................214 Removing the paper-top sensor.........................................................................................218 Removing the fuser-wrap sensor........................................................................................ 19 2 Motors and fans................................................................................................................................... 22 2
ENWW
vii
Removing the fuser motor..................................................................................................222 Removing the carousel-engagement motor.......................................................................223 Removing the air duct and fan............................................................................................ 23 2 Printed circuit assemblies (PCAs).......................................................................................................225 Removing the sub-high-voltage transformer PCA..............................................................225 Removing the high-voltage transformer PCA.....................................................................226 Removing the low-voltage PCA..........................................................................................226 Trays....................................................................................................................................................229 Removing tray 1 (multipurpose tray)..................................................................................229 Removing optional tray 2 (250-sheet tray).........................................................................230 Removing the optional tray 2 pickup roller.........................................................................233 Replacing the optional tray 2 separation pad.....................................................................235 6 Troubleshooting Support strategy..................................................................................................................................238 Troubleshooting process.....................................................................................................................239 Troubleshooting checklist...................................................................................................239 Control-panel messages......................................................................................................................244 Alert and warning messages..............................................................................................244 Critical error messages....................................................................................................... 53 2 Clearing jams.......................................................................................................................................256 Media jams occur in the device..........................................................................................256 Tips to avoid media jams ..................................................................................256 Where to look for jams.......................................................................................256 To clear a media jam inside the device.............................................................257 To clear output area jams..................................................................................258 Media jams occur in the automatic document feeder (ADF)..............................................260 To clear a media jam from the automatic document feeder (ADF) ..................260 Print problems......................................................................................................................................263 Print quality problems.........................................................................................................263 Improving print quality........................................................................................263 Understanding print-quality settings..................................................263 To temporarily change print-quality settings.....................263 To change print-quality settings for all future jobs............263 Identifying and correcting print defects..............................................................263 Print-quality checklist.........................................................................264 General print quality issues...............................................................265 Solving issues with color documents................................................271 Media-handling problems...................................................................................................272 Print-media guidelines........................................................................................272 Solving print-media problems............................................................................273 Performance problems.......................................................................................................274 Scan problems.....................................................................................................................................276 Solving scanned image problems.......................................................................................276 Scan quality problems........................................................................................................277 Preventing problems..........................................................................................277 Solving scan-quality problems...........................................................................278 Scan-specific error messages............................................................................................279 Copy problems.....................................................................................................................................280 Preventing problems........................................................................................................... 80 2
viii
ENWW
Image problems..................................................................................................................280 Media-handling problems...................................................................................................282 Performance problems.......................................................................................................283 Fax problems....................................................................................................................................... 85 2 Problems receiving faxes....................................................................................................285 Problems sending faxes.....................................................................................................287 Voice call problems.............................................................................................................288 Media-handling problems...................................................................................................289 Performance problems.......................................................................................................289 Memory card problems........................................................................................................................291 Missing or wrong files.........................................................................................................291 Index page not printing.......................................................................................................291 Proof sheet not printing.......................................................................................................292 Proof sheet not scanning....................................................................................................292 Issues with photo printing...................................................................................................293 Functional tests....................................................................................................................................295 Engine test.......................................................................................................................... 95 2 Half self-test check..............................................................................................................296 Heating element test........................................................................................................... 96 2 Cartridge high-voltage contact test.....................................................................................299 Paper-path test...................................................................................................................299 Service-mode functions....................................................................................................................... 01 3 NVRAM initialization...........................................................................................................301 Secondary service menu....................................................................................................301 To print secondary service reports.....................................................................303 Troubleshooting tools..........................................................................................................................306 Device pages and reports................................................................................................... 06 3 Demo page.........................................................................................................306 Configuration page.............................................................................................306 Supplies Status page.........................................................................................306 Usage page........................................................................................................ 06 3 Engine-test page................................................................................................307 Error log..............................................................................................................307 Fax reports.......................................................................................................................... 07 3 Fax activity log...................................................................................................307 Fax call report....................................................................................................307 T.30 protocol trace.............................................................................................308 HP Toolbox.........................................................................................................................317 To view HP Toolbox...........................................................................................317 Troubleshooting tab...........................................................................................317 Service menu...................................................................................................................... 18 3 Restoring the factory-set defaults......................................................................318 Cleaning the paper path..................................................................................... 18 3 Setting the scanner bulb power save time.........................................................319 Reducing paper curl...........................................................................................319 Service-only tools................................................................................................................320 Timing charts......................................................................................................320 Locations of connectors.....................................................................................322 DC controller connections..................................................................................325 Printer calibration...............................................................................................326
ENWW
ix
Repetitive image defect ruler.............................................................................327 Main wiring diagram...........................................................................................328 Updating or recovering the firmware code..........................................................................................330 Firmware update by using flash executable.......................................................................330 Firmware-recovery DIMM...................................................................................................330 7 Parts and diagrams Chapter contents.................................................................................................................................333 Ordering parts and supplies................................................................................................................334 Parts....................................................................................................................................334 Related documentation and software.................................................................................334 Supplies..............................................................................................................................334 Accessories.........................................................................................................................................335 Accessories.........................................................................................................................335 Replacement kits................................................................................................................337 Automatic document feeder and scanner assembly..........................................................339 Assembly locations (1 of 2).................................................................................................342 Assembly locations (2 of 2).................................................................................................344 Covers.................................................................................................................................................346 Internal assemblies..............................................................................................................................350 Printed circuit assemblies (PCAs).......................................................................................................380 Alphabetical parts list...........................................................................................................................382 Numerical parts list.............................................................................................................................. 99 3 Index.................................................................................................................................................................... 17 4
x
ENWW
1
Product information
Chapter contents
Device configurations Device features Device parts Software components Specifications Media specifications Hewlett-Packard limited warranty statement Print Cartridge and Imaging Drum Limited Warranty Statement Print-cartridge information Regulatory statements
ENWW
Chapter contents
1
Device configurations
The device is available in the following configurations.
HP Color LaserJet 2820 all-in-one
The HP Color LaserJet 2820 all-in-one printer, scanner, copier is a four-color laser printer that prints letter-size pages up to 20 pages per minute (ppm) in black-and-white, A4-size pages up to 19 ppm, and it prints letter/A4-size pages up to 4 ppm in color. It includes a PCL 6 printer driver and has HP postscript level 3 emulation.
Trays. The device comes with a multipurpose tray (tray1) that holds up to 125 sheets of 20 lb. paper or 10 envelopes. Print cartridges. This model comes standard with color print cartridges (cyan, yellow, and magenta) that can print up to 2,000 pages at 5% coverage. It comes with a black print cartridge that can print up to 5,000 pages at 5% coverage. (A typical business letter has 5% coverage.) Connectivity. The device provides a Hi-Speed universal serial bus (USB) 2.0 port and includes a 10/100Base-T network port. Memory. The device comes standard with a 96-megabyte (MB) random access memory (RAM). Paper handling. The device comes with a flatbed scanner and a 50-page automatic document feeder (ADF). Expandability. The device has one available DIMM slot for memory expansion and additional font support. The memory is expandable to 224 MB.
HP Color LaserJet 2830 all-in-one
The HP Color LaserJet 2830 all-in-one printer, scanner, fax, copier has the same features as the HP Color LaserJet 2820 all-in-one, and it includes a V.34 fax modem and a 4 MB flash fax-storage memory. Also, this model comes standard with high-capacity color print cartridges that can print up to 4,000 pages at 5% coverage.
2
Chapter 1
Product information
ENWW
HP Color LaserJet 2840 all-in-one
The HP Color LaserJet 2840 all-in-one printer, scanner, fax, copier has the same features as the HP Color LaserJet 2830 all-in-one, and also includes a 250-sheet tray (tray 2) for standard sizes. This model features rated memory-card slots as well.
ENWW
Device configurations
3
Device features
Table 1-1 HP Color LaserJet 2820/2830/2840 all-in-one features
Feature Color printing Description Provides laser printing in full color by using the four process colors: cyan, magenta, yellow, and black (CMYK). Provides full-color copying from the letter/A4-sized scanner glass. Includes an automatic document feeder (ADF) that allows faster, more efficient copy jobs with multiple-page documents. The HP Color LaserJet 2830/2840 all-in-one models include full-functionality fax capabilities with a V.34 fax, including a phone book, fax polling, and delayed-fax features. Provides 1200 pixels per inch (ppi), 24-bit full-color scanning from letter/A4sized scanner glass. Includes automatic document feeder (ADF) that allows faster, more efficient scan jobs with multiple-page documents. Prints in black on letter-size paper up to 20ppm and on A4-size paper up to 19 ppm. Prints in color on A4/letter up to 4 ppm. Provides true 600 by 600 dots per inch (dpi) with Image Ret 2400 text and graphics. Offers adjustable settings to optimize print quality. The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text and graphics. Provides fast printing performance, built-in Intellifont and TrueType scaling technologies, and advanced imaging capabilities are benefits of the PCL 6 printer language. The device automatically determines and switches to the appropriate printer language (such as PostScript® or PCL 6) for the print job. Includes a Hi-Speed USB 2.0 port (not supported for Windows NT®). Includes a 10/100 ethernet (RJ45) network port. Provides TCP/IP LPD 9100
Copy
Fax
Scan
Fast print speed
Excellent print quality
Printer driver features
Automatic language-switching
Interface connections
Networking
4
Chapter 1
Product information
ENWW
Table 1-1 HP Color LaserJet 2820/2830/2840 all-in-one features (continued)
Feature Memory card slot (HP Color LaserJet 2840 all-in-one only) Description The device can read the following memory-card types: CompactFlash Ultra CompactFlash Smart Media Memory Stick Secure Digital Multi Media Card XD Card
For more information, see the device user guide. Enhanced memory and memory expansion The device comes with 96 MB of memory and can be expanded to 224 MB by using the DIMM slot. Most documents can be printed with the standard amount of memory with the aid of Memory Enhancement technology (MEt). MEt automatically compresses data, virtually doubling the device memory and accommodating more complex printing with the available memory. The device automatically conserves electricity by substantially reducing power consumption when it is not printing. As an ENERGY STAR® partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR® guidelines for energy efficiency. ENERGY STAR® is a U.S. registered service mark of the United States Environmental Protection Agency. N-up printing (printing more than one page on a sheet) and two-sided printing using manual duplexing saves paper. Provides a Supplies Status page with print-cartridge and imaging-drum gauges that show the supply levels that remain. For HP supplies only. Uses a no-shake cartridge design. Provides authentication for HP print cartridges. Offers an online supplies-ordering feature through HP Toolbox. Includes an online user guide that is compatible with text screen-readers. Provides print cartridges and an imaging drum that can be installed and removed by using one hand. All doors and covers can be opened by using one hand.
Energy savings
Economical printing
Supplies
Accessibility
ENWW
Device features
5
Device parts
Before using the device, familiarize yourself with the parts of the device.
Front view
1 2 3 4 5 6 7
Power switch Top (face-down) output bin Control panel Scanner release button Memory card slots (HP Color LaserJet 2840 all-in-one only) Tray 1 Tray 2 (included with the HP Color LaserJet 2840 all-in-one only)
Back view
8 9 10 11 12 13
Memory cover Fax ports (HP Color LaserJet 2830/2840 all-in-one models only) Hi-Speed USB 2.0 port Network port ADF output bin ADF input tray
6
Chapter 1
Product information
ENWW
14 15 16
Rear (face-up) output door Power connector Tray 2 paper-length adjustment control
Model and serial numbers
The model number and serial number are listed on an identification label located underneath the top door. The label contains information about the country/region of origin and the revision level, manufacturing date, production code, and production number of the product. The label also contains power rating and regulatory information.
Figure 1-1 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (1 of 12)
Figure 1-2 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (2 of 12)
ENWW
Device parts
7
Figure 1-3 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (3 of 12)
Figure 1-4 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (4 of 12)
Figure 1-5 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (5 of 12)
8
Chapter 1
Product information
ENWW
Figure 1-6 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (6 of 12)
Figure 1-7 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (7 of 12)
Figure 1-8 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (8 of 12)
ENWW
Device parts
9
Figure 1-9 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (9 of 12)
Figure 1-10 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (10 of 12)
Figure 1-11 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (11 of 12)
10
Chapter 1
Product information
ENWW
Figure 1-12 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (12 of 12)
ENWW
Device parts
11
Software components
System requirements
To run the device software on your computer, the computer must meet the following minimum requirements: Windows-based systems Windows NT 4.0: Pentium II processor (Pentium III or greater recommended), 64 MB RAM, 10 MB hard disk space, SVGA 800x600 16-bit color display (print driver only) Windows 98 SE, Millennium Edition (Me): Pentium II processor (Pentium III or greater recommended), 64 MB RAM, 100 MB hard disk space, SVGA 800x600 16-bit color display, Internet Explorer v5.01 SP2 or greater (print driver, scan driver only) Windows 2000, XP (32-bit home and professional versions): Pentium II processor (Pentium III or greater recommended), 192 MB RAM, 550 MB hard disk space, SVGA 800x600 16-bit color display (full install)
Mac-based systems Mac OS 9.2.2: G3 or greater, 64 MB RAM, 30 MB disk space, SVGA 800x600 16-bit color display (full install) Mac OS X - 10.2.8 or 10.3.x: G4, G5 processor or greater, 128 MB RAM, 30 MB disk space, SVGA 800x600 16-bit color display (full install)
Software and supported operating systems
For easy device setup and access to the full range of device features, HP strongly recommends that the user installs the software that is provided. Not all software is available in all languages. See the device getting started guide for installation instructions, and see the Readme file for the latest software information. The most recent drivers, additional drivers, and other software are available from the Internet and other sources. If the user does not have access to the Internet, see Ordering parts and supplies. The device supports the following operating systems: Microsoft Windows 98 SE, Windows 2000, Windows Me, and Windows XP (32-bit) Windows NT 4.0 and Windows XP (64-bit): driver only, other device software is not available Macintosh OS 9.2.2 and OS 10.2 and 10.3 UNIXTM, Linux, and OS/2 (limited functionality) Windows Server 2003 (printer driver, only from the Web)
The following tables list the software that is available for each operating system. Full software installation is available only for Windows 2000 and Windows XP systems that meet the recommended system requirements.
12
Chapter 1
Product information
ENWW
Table 1-2 HP Color LaserJet 2820/2830/2840 all-in-one software
Feature Windows 2000, XP1 Windows 98 SE, Me Windows NT Macintosh OS 9.2.2 Macintosh OS 10.2, 10.3 UNIX, Linux OS/2
Windows Installer PCL 6 printer driver PS printer driver Scanning software HP Toolbox software Macintosh Installer Fax software-- HP Color LaserJet 2830/2840 allin-one models only Storage driver (memory card) --HP Color LaserJet 2840 all-in-one only Device Configuration Utility HP Director HP Image Zone HP Document Viewer Macintosh PostScript printer description (PPD) and printer dialog extensions (PDE) IBM drivers Model scripts
1 2 3
2
3
The 64-bit version of Windows XP supports printer drivers only. Available on the HP Web site. Available on the HP Web site. Not specific to this device.
ENWW
Software components
13
Software tips
The following are some tips for working with the device software.
Gaining access to the device features
The device features are available in the printer driver. Some features such as custom paper sizes and page orientation might also be available in the program that is being used to create a file. Change settings in the program, if possible, because changes that are made in the program override changes that are made in the printer driver. Gain access to advanced device features through the printer driver (or the Print dialog box for Macintosh operating systems). To open a Windows print driver, complete the following steps: 1 On the Windows taskbar, click Start, click Settings, and then click Printers. In Windows XP (corporate version), click Start, and then click Printers and Faxes.
A dialog box opens. 2 Right-click the printer that you want to modify, and then select Printing Preferences. The driver opens so that you can make changes. A number of device features and functions are also available through HP Toolbox (not available for Macintosh). For more information about HP Toolbox, see HP Toolbox. The device CD-ROMs include the HP Scanning software. For more information about the HP Scanning software, see the software online Help.
Obtaining the latest printing software
When you want to check for and install upgrades to the software, you can download drivers from the World Wide Web. To download drivers 1 2 3 4 Go to http://www.hp.com. Click the support & drivers block. Type color laserjet 2800 as the product name. Select the device model that the customer has. Select the correct OS and the desired software. The Web page for the drivers might be in English, but you can download the drivers themselves in several languages. If the user does not have Internet access, contact HP Customer Care. See Ordering parts and supplies or the flyer that came in the device box. See the Readme file for additional release information.
Other print system software
The device CD-ROMs include the HP Scanning software. See the Readme file that is provided on the HP Color LaserJet 2820/2830/2840 all-in-one CD-ROMs for additional included software and for supported languages.
14
Chapter 1
Product information
ENWW
Software for Windows
When the user installs the software for Windows, the user can directly connect the device to a computer by using a USB cable, or the user can connect the device to the network by using the internal print server. See the device getting started guide for installation instructions, and see the Readme file for the latest software information. The following software is available to all users of the device, whether the device was connected directly to a computer by using a USB cable, or whether the device was connected to the network by using a print server.
Printer drivers
A printer driver is a software component that provides access to device features and provides the means for the computer to communicate with the device. For help using the printer driver, see Using Help. Select a printer driver based on the way the customer uses the device. Use the PCL 6 printer driver to take full advantage of the device features. Use the PostScript (PS) printer driver for compatibility with PS needs. Certain device features are not available in this printer driver.
The device automatically switches between HP postscript level 3 emulation and PCL printer languages depending on the driver selected. Using Help The printer driver has Help dialog boxes that can be activated from the Help button in the printer driver, the F1 key on the computer keyboard, or the question mark symbol (?) in the upper-right corner of the printer driver. These Help dialog boxes give detailed information about the specific printer driver. Help for the printer driver is separate from the Help for the software program.
Software for Macintosh
For Mac 9.2.2, the Apple LaserWriter 8 driver must be installed in order to use the PPD file. Use the Apple LaserWriter 8 driver that came with the Macintosh computer. For Mac OS 10.2 and 10.3, use the Print Center to print. The device includes the following software for Macintosh computers.
HP Director
HP Director is a software program that is used when working with documents. When the document is loaded into the automatic document feeder (ADF) and the computer is connected directly to the device, HP Director appears on the computer screen to initiate faxing or scanning, or to change settings on the device through the Macintosh Configure Device application. Also included is the HP all-in-one Setup Assistant, which sets up the fax and print queues.
PPDs (Mac OS 9.2.2)
PostScript printer descriptions (PPDs), in combination with the LaserWriter driver, provide access to the device features and allow the computer to communicate with the device. An installation program for the PPDs is provided on the HP Color LaserJet 2820/2830/2840 all-in-one CD-ROM for Macintosh.
ENWW
Software components
15
PDEs (Mac OS 10.2 and 10.3)
Printer dialog extensions (PDEs) are code plug-ins that provide access to device features, such as information about the number of copies, two-sided printing, and quality settings. An installation program for the PDEs and other software is provided on the HP Color LaserJet 2820/2830/2840 allin-one CD-ROM for Macintosh.
HP Toolbox
You must perform a complete software installation to use HP Toolbox. HP Toolbox provides links to device status information and help information, such as the device user guide, and tools for diagnosing and solving problems. See HP Toolbox for more information. NOTE For Macintosh computers, HP Toolbox is not supported.
Embedded Web server (EWS)
The EWS is a Web-based interface that provides simple access to device status and device configurations, including network configurations and Smart Printing Supplies (SPS) functionality. You can gain access to the EWS through the network connection to the device. Type the device IP address in a Web browser to display the device EWS homepage in the browser. From the homepage, you can use the tabs and left navigation menu to check the status of the device, configure the device, or check the status of the supplies. Supported browsers include: Internet Explorer 5.0 or later Netscape Navigator 4.75 or later Opera 6.05 or later Safari 1.2 or later
Software installation
Use the CD-ROMs that came with the device to install the software for the proper operating system. If your computer meets the recommended minimum requirements, you have two options when installing the software.
Typical installation
NOTE This option is not available if your computer does not meet the minimum requirements. For more information about the minimum requirements, see the box in which the device was packed.
16
Chapter 1
Product information
ENWW
This is the recommended installation option. Select this option to install the software needed to print and scan from your computer, plus the following programs: HP Toolbox: This program lets you easily monitor and set up the device settings from your computer, and it offers device Help and troubleshooting. With HP Toolbox, you have desktop access to the device fax phone book and logs. For more information about HP Toolbox, see HP Toolbox. HP Image Zone: This program lets you view, manage, and edit images, it lets you load images directly from a camera or memory card, and it helps you share those images with others. It also includes programs for scanning and for producing creative projects, such as brochures and flyers. For more information about HP Image Zone, see the HP Image Zone online Help after you have installed the software. HP Document Viewer: This program lets you view and annotate PDF and TIFF files, and it lets you export documents to other software programs. It also includes optical character recognition (OCR) software that lets you scan paper documents and convert them into electronic documents that can be edited. For more information about HP Document Viewer, see the HP Document Viewer online Help after you have installed the software.
Minimum installation
Windows 98 SE and Windows Me operating systems, as well as systems with insufficient memory (see System requirements), must perform a minimum installation to ensure that your computer continues to operate at optimal levels. This procedure installs the software necessary to print and scan from your computer. You will not be able to scan from the device, however. For the HP Color LaserJet 2840 all-in-one printer, scanner, fax, copier, the minimum installation also allows you to view memory cards in the device from Windows Explorer.
Uninstalling the printing software
Uninstall software by using the following directions for your operating system.
Using Add or Remove Programs to uninstall
Use the Add or Remove Programs method in Windows to remove the device software. This method does not require you to have the software CD. 1 Click Start, point to Settings, and click Control Panel. 2 3 4 In Windows XP, click Start, and then click Control Panel
Double-click Add or Remove Programs. Scroll through the list of software programs and click HP Color LaserJet 2820/2830/2840 all-inone. Click Remove.
ENWW
Software components
17
Uninstalling software for Macintosh
To remove the printing software from your Macintosh, open the Finder, navigate to Applications/HP LaserJet aio/HP Uninstaller, and then run the application.
18
Chapter 1
Product information
ENWW
Specifications
Table 1-3 Physical specifications
Product HP Color LaserJe