Text preview for : DnjZ2100_Z3100_service manual.pdf part of HP Z2100 Z3100 DESIGNJET Z2100 / Z3100 SERVICE MANUAL
Back to : DnjZ2100_Z3100_service ma | Home
HP Designjet Z2100/Z3100/Z3100ps GP Photo Printer Series
For HP Internal Use Only ©Copyright Hewlett-Packard Company 2007 This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. First Edition, April 2007
Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
WARNING The procedures described in this manual are to be performed by HP-qualified service personnel only. Electrical Shock Hazard Serious shock hazard leading to death or injury may result if you do not take the following precautions: - Ensure that the ac power outlet (mains) has a protective earth (ground) terminal. - Disconnect the Printer from the power source prior to performing any maintenance. - Prevent water or any other liquids from running onto electrical components or circuits, or through openings in the enclosure. Electrostatic Discharge Refer to the beginning of Chapter 4of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge. Safety Symbols General definitions of safety symbols are given immediately after the table of contents.
WARNING The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met. CAUTION The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met.
Content Management Department, Barcelona Division, Hewlett-Packard Espanola, S.A. Avda. Graells, 501 08190 Sant Cugat del Valles Spain
Z2100/Z3100/Z3100ps Table of Contents
1
1 2 3 4 5 6 7 8 9
Troubleshooting System Error Codes Ink Supplies Troubleshooting Service Tests and Utilities Service Calibrations Print Quality Parts and Diagrams Removal and Installation Preventive Maintenance
For information about Using this Manual, please refer to the next page.
HP Designjet Z2100/Z3100/Z3100ps GP Photo Printer Series -- Service Manual
-1
Z2100/Z3100/Z3100ps Table of Contents
Using this Manual
Purpose
This Service Manual contains information necessary to test, calibrate and service: HP designjet Z2100 Photo Printer 24 inch (Model Q6675A) HP designjet Z2100 Photo Printer 44 inch (Model Q6677A) HP designjet Z3100 Photo Printer 24 inch (Model Q5669A) HP designjet Z3100 Photo Printer 44 inch (Model Q6659A) HP designjet Z3100ps Photo Printer 24 inch (Model Q5670A) HP designjet Z3100ps Photo Printer 44 inch (Model Q6660A) For information about using these printers, refer to the corresponding User and Quick Reference Guides.
Readership
The procedures described in this Service Manual are to be performed by HP Certified service personnel only.
Part Numbers
Part Numbers for Printer options, accessories and service parts are located in Chapter 7, Parts and Diagrams.
Conventions
A small arrow indicates a link to other parts of the Service Manual where you can find information related to the topic you are consulting.
-2
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
Troubleshooting
1
Introduction 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a failed Assembly 1-2 Performing the Necessary Service Calibrations 1-2 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 The Printer Continuously Rejects Printheads 1-3 Cover Sensors are not Working 1-3 The Line Sensor has Problems Detecting Media 1-3 Banding at variable extreme environmental conditions 1-4 Worm marks on HP Coated media with light area fills 1-4 Solving Media-Handling Problems 1-4
1
HP Designjet Z2100/Z3100/Z3100ps GP Photo Printer Series -- Service Manual
1-1
Troubleshooting
Guide to Troubleshooting the Printer
Introduction
This chapter will guide you through the relevant steps to take when troubleshooting the printer.
Troubleshooting System Error Codes
Chapter 2, System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared. If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready: Model and Serial Number of the printer. Which firmware revision the printer is using (See Note below). Check firmware in Utilities / Statistics / Code rev. The complete error number (See Note below). The Service Configuration Print. The Current configuration sheet. Which software application the customer is using (name, version, etc.). When reporting the System Error Code, make sure that you supply the full Error Code and the firmware version. Without this information, HP Support Personnel cannot help you.
Performing a Service Test on a failed Assembly
If possible, always perform a Service Test on the component/assembly that you are about to replace, just to make sure that is the component/assembly that has failed. If the test on that component/assembly passes, you should NOT replace it. For information on the Service Tests and how to use them see Chapter 4, Service Tests and Utilities.
Performing the Necessary Service Calibrations
Is the printer calibrated correctly after replacing a component? For information on the Service Calibrations and how to use them see Chapter 5, Service Calibrations. Remember that certain Calibrations are required even if an Assembly has been disassembled to gain access to another Assembly or Component.
1-2
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
Troubleshooting
Solving Print Quality Problems
Whenever a Print Quality problem appears, it is advisable to print the Diagnostic Print to help diagnose the problem. The Diagnostic Print will help you differentiate between possible printhead errors and other problems such as incorrect front-panel selection, driver or RIP configuration or mechanical problems. For information on solving Print Quality problems see Chapter 6, Print Quality.
The Printer does not Power ON
1. Check that the power cord is connected correctly to the Printer and to the Power Socket. 2. Check that the Power Switch on the BACK of the Printer is in the ON position. 3. Check to see the LED on the Front Panel Power Switch are On. 4. Check that the Front-Panel Cable is correctly connected to the Electronics Module. Also make sure that the Front-Panel cable is not damaged. 5. Replace the Power Supply Unit Page 8-151.
The Printer Continuously Rejects Printheads
1. Clean the flex contacts on the Printhead and in the Carriage Assembly using the Carriage Interconnect Wiper (Refer to Chapter 3, Ink Supplies Troubleshooting.) and try again. 2. If ALL the Printheads are rejected (the status message on the Front Panel does NOT show "OK" for ALL the Printheads) then perform the Electronic Module Test Page 4-22.
Cover Sensors are not Working
1. Perform the Sensors Test Page 4-33. 2. Check if the cable for the faulty sensor is not damaged and is connected correctly. 3. Replace the faulty Sensor.
The Line Sensor has Problems Detecting Media
1. Check the type of media that is being used since the Line sensor may have problems detecting transparent media or some types of Non-HP media. Try loading white HP media in to the Printer and check if the Line sensor detects it. 2. The Line Sensor is not calibrated correctly. Perform the Line Sensor Calibration Page 5-14. 3. The Line Sensor is damaged or faulty. Replace the Line Sensor Page 8-116.
Problems with Color Accuracy
1. The Color Sensor (ESP) is a powerful tool unique to the Z series printers to maintain color accuracy. If you notice any problems with colors, perform the Color Sensor (ESP) calibration. Refer to Page 5-19.
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
1-3
Troubleshooting
Troubleshooting Media Jams/Printhead Crashes
The failure modes "media jam" and "head crash" are grouped together because in many cases a media jam causes the media to lift up into the Carriage path and cause a Printhead crash, thus causing many media jam failures to be reported as head crashes. 1. Did the media jam occur when loading media? If the client has had media jams, it is common for pieces of media to get stuck in the media path. Clear the media path. When clearing a media jam, sometimes media is stuck in the paper path. To clear this, you must lift the Media Lever and insert thicker media into the paper path to push out the media that is still stuck there. 2. Is the customer using non-HP media? The use of non-HP media can easily be the cause of media jams and head crashes (especially head crashes because HP media is specially formulated to avoid cockle, one of the primary causes of head crashes). If the media is not HP approved, advise the customer to use HP media and check to see if the problem is now solved.
Banding at variable extreme environmental conditions
Since the Accuracy Calibration has been done at normal environmental conditions, printing in extreme environmental conditions will cause banding because the advance of the Media Advance Roller does not correspond to the same conditions that the calibration was done in. To solve the problem, try the following: Perform the Accuracy Calibration in the new environmental conditions (Refer to the User's Guide).
Worm marks on HP Coated media with light area fills
Light bands (S-shaped) in Paper axis direction where light area fills are printed, causing unacceptable Image Quality defect. Print the Service Configuration Print and check if the level of Humidity is very low (below 30%). Increasing humidity may help in reducing the severity of the problem. The media is causing the problem and NOT the Printer. Do not attempt to try and replace Printer parts to solve this problem.
Solving Media-Handling Problems
The Front Panel indicates that media is misaligned or incorrectly positioned Roll media The roll may be loaded the wrong way. The paper should load over the roll toward you.
1-4
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
Troubleshooting Check that the paper is correctly loaded onto the spindle. The paper may be loaded at an angle. The right-hand edge must be aligned with the blue line on the Print Platen. Ensure that the paper is wrapped tightly on the roll. This is a very important step to remember because if this is not done, the media may be loaded at an angle, causing the media to be rejected. Sheet media Always load sheet media using the Rear Input Tray. Do NOT load the media as you would load roll media. It must be loaded with the right-hand edge against the blue line on the Print Platen. The media may be crumpled or warped or may have irregular edges. If hand-cut media is used, the edges may not form a right-angle or they may be rough. If possible, hand-cut media should not be used. Only purchased sheet media should be used in the Printer. If you have problems with paper jams, check that the Overdrive is not obstructed by bits of paper or using the Turn Drive Roller Service Utility Page 4-62.
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
1-5
System Error Codes
1 2
Introduction 2-2 Continuable and Non-Continuable Error Codes 2-2 System Error Codes and Warnings - Explanation 2-3 System Error Codes and Warnings - Descriptions 2-6
2
HP Designjet Z2100/Z3100/Z3100ps GP Photo Printer Series -- Service Manual
2-1
System Error Codes
Introduction
System error codes are hexa-decimal based numbers generally caused by internal system errors. The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared. If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready: Model and Serial Number of the printer. Which firmware revision the printer is using (See Note below). Check firmware in Setup Menu / Information Menu / Show Printer Information. The complete error number (See Note below). The Service Configuration Print. The Current configuration sheet. Which software application the customer is using (name, version, etc.). When reporting the System Error Code, make sure that you supply the full Internal Error Code and the firmware version. Without this information, HP Support Personnel cannot help you. To view the Internal Error Code, hold the UP key and press the CANCEL key at the same when the System Error. Code is displayed on the Front Panel.
This is the Code Definition that is re when escalating a problem
Continuable and Non-Continuable Error Codes
Some of the Error Codes are continuable, which means you can press Enter on the front-panel and continue working with the Printer. Non-Continuable Error Codes do not allow you to continue working with the Printer, in this case power the Printer OFF and ON again and see if the System Error
2-2
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
System Error Codes disappears. If the Error Code reappears, then the Printer requires an on-site visit in order to resolve the problem. Even though the customer can continue working with a Continuable Error Code, an on-site visit should still be planned to troubleshoot the problem.
System Error Codes and Warnings - Explanation
System Error Codes explain which component/system is failing and what action should be taken to resolve the problem. System Error Codes are displayed directly on the front panel (but can also be seen on the Information Page) and have been defined in the format XX.YZ. or XX.n:YZ.m. XX: Can be a malfunctioning subsystem or process (2 digits). n: Subsystem or process Index (if more than one used in the product) Optional. e.g. Identify the Ink Supply (color and number). Y: Who should perform the action (1 digit) - (0 for User or1 for Service Engineer). Z: Action to perform (1 digit). The following table explains the XX part of the System Error Code or Warning: Code 01.0 01.1 01.2 02.1 02.2 03 05.1 06 08 11 12.n 21 21.1 22.0 22.1 22.2 22.3 24 26.n Component/System Main PCA/Electronics module Add-on Electronics module (printmech) Print Mech PCA Carriage PCA Carriage PCA Power supply Fan of the Formatter Formatter Front panel Trailing cable Carriage flex circuit n to pens Service station Service station Bongo error BPS0 (ISS Left) Bongo error BPS1 (ISS Left) Bongo error BPS2 (ISS Right) Bongo error BPS3 (ISS Right) Tube assembly (IDS) Ink Cartridge (color = n)
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
2-3
System Error Codes
Code 27 31 38 41 41.1 42 44 47 48 51 52 55 56 58 61 62 63 64 65 66 67 68 71 71.19 72 73 74 74.1 75.1 75.2 75.3 76 77 78 78.1 79 79.1 81 81.1 84 85 86
Component/System Printhead error Cutter Output Tray Paper-axis motor Paper-axis motor Scan-axis motor Aerosol fan Star wheel motor PPS mechanism Window Sensor Drop detector Line sensor Drive roller analog encoder sensor Color sensor (ESP) Error job PC Interface Input/output through LAN card Input/output through USB port Input/output (not known what port) Input/output (not known what port) Input/output through FireWire port Loss of engine counters tracking Memory management PrintMech PCA/Formatter Firmware error Servo Firmware upgrade Media Profile Update Preventive Maintenance kit #1 Preventive Maintenance kit #2 Preventive Maintenance kit #3 Disk Full Web access application Borderless Media Settings Assertion (uncontrolled FW error) Recoverable Firmware Error Media advance Media advance Roll Feed Media-axis encoder reading Carriage Movement
2-4
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
System Error Codes
Code 87 93 94 94.1 95 97
Component/System Scan-axis encoder reading Ink Pumping Color calibration Profiler Printhead alignment Paper advance calibration
The following table explains the YZ part of the System Error Code or Warning: Code 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 Recovery Action Replace Reseat/Reconnect/Clean/Adjust (manually) Calibrate/Adjust (using Automatic Process) Power OFF and Restart the Printer Upgrade System Firmware Upgrade Driver or Computer Software Add Accessory Escalate Send Plot Again Wrong Part Installed Replace Reseat/Reconnect/Clean/Adjust (manually) Calibrate/Adjust (using Automatic Process) Power OFF Upgrade System Firmware Upgrade Driver or Computer Software Add Accessory Escalate Send Plot Again Wrong Part Installed Response
Possible for customer to perform action
hp qualified personnel assistance required
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
2-5
System Error Codes
System Error Codes and Warnings - Descriptions
This sections describes each of the system error codes and warnings that could be encountered while using the printer and provides the remedial action required to solve the problem detected. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.
System Error: Problem Description:
01.0:YZ HCI queue does not end after 2 seconds.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If the System Error continues, replace the Formatter Page 8-147. If the System Error continues, replace the Main PCA Page 8-151. System Error: Problem Description: 01.1:YZ NVM backup: not found, read, write or read back error.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If the System Error continues, replace the Main PCA Page 8-151. If the System Error continues, replace the Formatter Page 8-147. System Error: Problem Description: 01.2:YZ Print Mech PCA fault or NVM backup failure.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If the System Error continues, replace the PrintMech PCA Page 8-68.
2-6
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
System Error Codes System Error: Problem Description: 02.1:YZ Encoder seems to be wrong.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Carriage Assembly stopper is correctly installed. Replace the Carriage Assembly Page 8-92. If the System Error continues, replace the Encoder Strip Page 8-81 and Encoder Sensor Page 8-159. System Error: Problem Description: 02.2:YZ Problem with the Carriage PCA.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Trailing Cable is not damaged. Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA. Replace the Carriage Assembly Page 8-92. If the System Error continues, replace the Formatter Page 8-147. System Error: Problem Description: 03:YZ Problem with Power Supply Unit.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Perform the Electronics Module Test Diagnostic to troubleshoot the problem further Page 4-22. If the System Error continues, replace the Power Supply Unit (PSU) Page 8-151. System Error: Problem Description: 05.1:YZ CPU Fan is stopped or burnt.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Replace the Power Supply Unit (PSU) Page 8-151. If the System Error continues, replace the Main PCA Page 8-151.
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
2-7
System Error Codes System Error: Problem Description: 06:YZ Main NVM failure - not detected, read/write failed or readback error.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If the System Error continues, replace the Formatter Page 8-147. System Error: Problem Description: 08:YZ Problem with the Front Panel.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Front Panel interface cable is not damaged and is correctly connected between the Main PCA and the Front Panel. Check that the memory module in the Formatter is installed correctly. Check that the connections between the Formatter, the Formatter and the Formatter are not damaged and are correctly connected. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. If the System Error continues, replace the Main PCA Page 8-151. If the System Error continues, replace the Formatter Page 8-147. If the System Error continues, replace the Front Panel Page 8-45. System Error: Problem Description: 11:YZ Trailing Cable does not seem to be detected.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Trailing Cable is not damaged. Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA. If the System Error continues, replace the Formatter Page 8-147. If the System Error continues, replace the Main PCA Page 8-151. If the System Error continues, replace the Carriage PCA Page 8-126.
2-8
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
System Error Codes System Error: Problem Description: 12.n:YZ Carriage & PCA Main doesn't detect pens.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Trailing Cable is not damaged. Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA. Check that the Printhead has not failed and is not erroneous. Check that the Flex circuit contacts and Printhead contacts are clean. If the System Error continues, replace the Carriage PCA Page 8-126. If the System Error continues, replace the Main PCA Page 8-151. System Error: Problem Description: 21:YZ Service Station.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Primer Tubes. Reconnect the power cord and power On the Printer. Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc...) restricting the movement of the Service Station. Perform the Service Station diagnostic test to troubleshoot the problem further Page 4-43. If the System Error continues, replace the Service Station Page 8-57. If the System Error continues, replace the PrintMech PCA Page 8-68. System Error: Problem Description: 21.1:YZ Service Station servo shutdown.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Primer Tubes. Reconnect the power cord and power On the Printer. Perform the Service Station diagnostic test to troubleshoot the problem further Page 4-43. If the System Error continues, replace the Service Station Page 8-57. If the System Error continues, replace the PrintMech PCA Page 8-68.
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
2-9
System Error Codes System Error: Problem Description: 22.0:YZ ISS Left BPS0 error.(Supplies 0, 1, 2).
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the cables between the Left Ink Supply Station and Main PCA the are not damaged and are correctly connected. Perform the Ink Delivery System diagnostic test to troubleshoot the problem further Page 4-39. If the System Error continues, replace the Left Ink Supply Station Page 8-135. If the System Error continues, replace the Main PCA Page 8-151. If the System Error continues, replace the Formatter Page 8-147. System Error: Problem Description: 22.1:YZ ISS Left BPS1 error.(Supplies 3, 4, 5).
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the cables between the Left Ink Supply Station and Main PCA the are not damaged and are correctly connected. Perform the Ink Delivery System diagnostic test to troubleshoot the problem further Page 4-39. If the System Error continues, replace the Left Ink Supply Station Page 8-135. If the System Error continues, replace the Main PCA Page 8-151. If the System Error continues, replace the Formatter Page 8-147. System Error: Problem Description: 22.2:YZ ISS Right BPS0 error.(Supplies 0, 1, 2).
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the cables between the Right Ink Supply Station and PrintMech PCA the are not damaged and are correctly connected. Perform the Ink Delivery System diagnostic test to troubleshoot the problem further Page 4-39. If the System Error continues, replace the Right Ink Supply Station Page 8-135. If the System Error continues, replace the Main PCA Page 8-151. If the System Error continues, replace the Formatter Page 8-147.
2-10
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
System Error Codes System Error: Problem Description: 22.3:YZ ISS Right BPS1 error.(Supplies 3, 4, 5).
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the cables between the Right Ink Supply Station and PrintMech PCA the are not damaged and are correctly connected. Perform the Ink Delivery System diagnostic test to troubleshoot the problem further Page 4-39. If the System Error continues, replace the Right Ink Supply Station Page 8-135. If the System Error continues, replace the Main PCA Page 8-151. If the System Error continues, replace the Formatter Page 8-147. System Error: Problem Description: 24:YZ Ink Setup failure
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Try purging the Ink Supply Tubes again once the Printer has been restarted. Install new Cartridges in the printer and try purging the Ink Supply Tubes again. System Error: Problem Description: 26.n:YZ (color = n) Ink Cartridge error (color = n)
Corrective Action: Try the following: Remove the Ink Supply Cartridges and check that they are the correct ones for this printer and are in the proper order. Check that the Printer has the latest firmware. If not, update the firmware to the latest version.
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
2-11
System Error Codes System Error: Problem Description: 27:YZ An error has occurred in Printhead detection.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Remove the Printheads from the Carriage Assembly and reinsert them. Replace the Printheads. Replace the Carriage Cover (Flex Circuit) Page 8-121. Replace the Carriage PCA Page 8-126. Replace the Formatter Page 8-147. System Error: Problem Description: 29.n:YZ An error has occurred in Printhead detection.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Remove the Printheads from the Carriage Assembly and reinsert them. Replace the Printheads. Replace the Carriage Cover (Flex Circuit) Page 8-121. Replace the Carriage PCA Page 8-126. Replace the Formatter Page 8-147. System Error: Problem Description: 31:YZ An error has been detected with the cutter.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check the Cutter Assembly for blockage or any other obvious problems. Replace the Cutter Assembly Page 8-40. System Error: Problem Description: 38:YZ An error has been detected with the Media Output Tray.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check the Media Output Assembly for blockage or any other obvious problems. Replace the Media Output Assembly Page 8-13.
2-12
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
System Error Codes System Error: Problem Description: 41:YZ Electrical fault or current limit in Media-Axis Motor.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. Perform the Paper Drive diagnostic test to troubleshoot the problem further Page 4-18. Check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA. Replace the Media Advance Drive Page 8-162. If the System Error continues, replace the Main PCA Page 8-151. System Error: Problem Description: 41.1:YZ Electrical fault or current limit in Media-Axis Motor.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. Perform the Paper Drive diagnostic test to troubleshoot the problem further Page 4-18. Check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA. Replace the Media Advance Drive Page 8-162. If the System Error continues, replace the Main PCA Page 8-151. System Error: Problem Description: 42:YZ Electrical fault or current limit in Scan-Axis Motor..
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
2-13
System Error Codes media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. Perform the Scan Axis diagnostic test to troubleshoot the problem further Page 4-7. Check that the Scan-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA. Replace the Scan-Axis Motor Page 8-104. If the System Error continues, replace the PrintMech PCA Page 8-68. System Error: Problem Description: 44:YZ Fan Electrical fault, or not connected..
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA Replace the Aerosol Fan Assembly Page 8-62. If the System Error continues, replace the PrintMech PCA Page 8-68. System Error: Problem Description: 47:YZ Star wheels motor error..
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Starwheel Assembly cable is not damaged and is correctly connected to Main PCA. Open the Window and check for any visible obstacles restricting the movement of the Starwheel Assembly, then clear the obstruction. Perform the Scan Axis Starwheel diagnostic test to troubleshoot the problem further Page 4-7. Replace the Starwheel Motor Page 8-184. If the System Error continues, replace the Main PCA Page 8-151.
2-14
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
System Error Codes System Error: Problem Description: 48:YZ PPS system failure.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Pen to Paper Space (PPS) Solenoid cable is not damaged and is correctly connected to the PrintMech PCA. Perform the Scan Axis PSS diagnostic test to troubleshoot the problem further Page 4-9. Replace the Pen to Paper Space (PPS) Solenoid Page 8-70. If the System Error continues, replace the PrintMech PCA Page 8-68. System Error: Problem Description: 51:YZ Window Sensor failure.
Corrective Action: Try the following: Check that the Window Position Sensor cable is not damaged and is correctly connected to the PrintMech PCA. Perform the Sensors Test to troubleshoot the problem further Page 4-33. Replace the Window Position Sensor Page 8-51. System Error: Problem Description: 52:YZ The printer has detected a faulty pare in Drop Detector (DDP).
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Drop Detector cable is not damaged and is correctly connected to the PrintMech PCA. Check that the Service Station cable is not damaged and is correctly connected to the PrintMech PCA. Replace the Drop Detector Page 8-61. Reset the Calibration Flag of the Drop Detector Page 5-14. If the System Error continues, replace the PrintMech PCA Page 8-68. If the System Error continues, replace the Formatter Page 8-147.
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
2-15
System Error Codes System Error: Problem Description: 55:YZ Problem with the Line Sensor (Tetris). The printer has detected a failure to access Line Sensor EEPROM).
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Perform the Carriage Test to troubleshoot the problem further Page 427 Check the Line Sensor connections to the Carriage PCA. Replace the Line Sensor Page 8-116. If the System Error continues, replace the Carriage PCA Page 8-126. System Error: Problem Description: 56:YZ Drive roller analog encoder sensor fail or calibration failed.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Perform the Media Path Test to troubleshoot the problem further Page 4-18. Replace the Encoder Disk and Encoder Sensor Page 8-159. If the System Error continues, replace the Main PCA Page 8-151. System Error: Problem Description: 58:YZ The Color Sensor (Spectrophotometer-ESP-) of the printer is not working well.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. The Color Sensor (ESP) shutter has not opened. Perform the Color Sensor diagnostic test to troubleshoot the problem further Page 4-36. If the System Error continues, replace the Color Sensor (ESP) Page 8110.
2-16
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
System Error Codes System Error: Problem Description: 61:YZ The file format is incorrect and the Printer cannot process the job.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check the graphic language setting of the Printer (Refer to the User's Guide). Resend the file to the printer. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. The Postscript fonts are missing. Upgrading the Firmware will re-install the fonts. The file cannot be printed because it is password protected. Resend the file without password protection. System Error: Problem Description: 62:YZ PC Interface
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Get the latest version of the firmware. System Error: Problem Description: 63:YZ Input/Output problem through the Network Card.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Network cable is correctly connected to the Formatter. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. If the System Error continues, replace the Formatter Page 8-147. If the System Error continues, replace the Main PCA Page 8-151.
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
2-17
System Error Codes System Error: Problem Description: 64:YZ Input/Output problem through the USB Port.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the USB cable is correctly connected to the Printer. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. If the System Error continues, replace the Formatter Page 8-147. If the System Error continues, replace the Main PCA Page 8-151. System Error: Problem Description: 65:YZ Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the unknown port cable is correctly connected to the Printer. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. If the System Error continues, replace the Formatter Page 8-147. If the System Error continues, replace the Main PCA Page 8-151. System Error: Problem Description: 66:YZ Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.
Corrective Action: Try the following: Resend the file to be printed on the current paper type. Change the paper type to the type that was loaded when the file was originally sent. System Error: Problem Description: 67:YZ Input/Output problem through a Firewire Port.
Corrective Action: Try the following: Check that the firewire cable is correctly connected to the Printer. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. If the System Error continues, replace the Main PCA Page 8-151.
2-18
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
System Error Codes System Error: Problem Description: 68:YZ Loss of engine counters tracking.
Corrective Action: Try the following: Reboot the printer. The printer will continue to function correctly, but the life counters will not continue counting until you restart the printer. System Error: Problem Description: 71:YZ Out of memory failure.
Corrective Action: Try the following: It is recommended that you remove any unnecessary files from the Hard Disk Drive of the Formatter using the Web Server. System Error: Problem Description: 71:19 Default Serial Number found in the main and backup NVM. It seems that both the Print Mech PCA and Hard Disk Drive have been replaced together.
Corrective Action: Try the following: Perform the "Error 71:19 Recovery" Service Utility Page 4-54. You MUST NEVER replace both the Formatter and the PrintMech PCA at the same time. If both parts need to be replaced, you MUST first replace one part and then power ON the Printer until it completely initializes. Then you can power OFF the Printer and replace the other part.
System Error: Problem Description:
72:YZ Generic Firmware error.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
2-19
System Error Codes System Error: Problem Description: 73:YZ Servo Error.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. Perform the Scan Axis Test to troubleshoot the problem further Page 47. If the System Error continues, perform the Media Drive diagnostic test to troubleshoot the problem further Page 4-18. System Error: Problem Description: 74:YZ Error uploading firmware update file.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Make sure the connection between the computer and the printer is functioning properly. Try to update the Firmware again. System Error: Problem Description: 74.1:YZ Error uploading media profile update file.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Make sure the connection between the computer and the printer is functioning properly. Try to upload the media profile update file again. System Error: Problem Description: 75.1:YZ Preventive Maintenance Kit #1 counter active.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Change the Belt Assembly, the Scan-Axis Motor, the Ink Supply Tubes, Carriage Assembly (this does not include the Carriage PCA but it does include the Trailing Cable).
2-20
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
System Error Codes You should use the appropriate Preventive Maintenance Kit #1. Refer to Page 7-24. Once the parts have been changed, use the Service Menu to reset the counters that affect PMKit #1. Change the Trailing Cable with Preventive Maintenance Kit # 4. Once the parts have been changed, use the Service Menu to reset the counters that affect PMKit #4. System Error: Problem Description: 75.2:YZ Preventive Maintenance Kit #2 counter active.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Change theLeft Spittoon foams and Belt Assembly, the Scan-Axis Motor, the Ink Supply Tubes, and Carriage Assembly (this does not include the Carriage PCA and Color Sensor (ESP), but it does include the Trailing Cable). You should use the Service parts: PMKit #2 Q6675-60032 Z2100 (24 inch) PMKit #2 Q6677-60015 Z2100 (44 inch) PMKit #2 Q5669-60748 Z3100 (24 inch) PMKit #2 Q6659-60189 Z3100 (44 inch) Once the parts have been changed, use the Service Menu to reset the counters that affect PMKit #2. See 4. Reset Life Counters, Page 4-68. System Error: Problem Description: 75.3:YZ Preventive Maintenance Kit #3 counter active.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Change the Cutter Assembly using the appropriate Preventive Maintenance Kit #3. Refer to Page 7-24. Note that the PMkit is the same as the Cutter Assembly. Once the parts have been changed, use the Service Menu to reset the counters that affect PMKit #3. System Error: Problem Description: 76:YZ Hard disk drive is full.
Corrective Action: Try the following: Remove any unnecessary files from the hard disk using the web server.
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
2-21
System Error Codes System Error: Problem Description: 77:YZ Web access application. The web server is not functioning correctly.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. System Error: Problem Description: 78:YZ Borderless printing not possible. Setting ignored.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Send the plot again. System Error: Problem Description: 78.1:YZ Media settings area missing in media settings file.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. Update the OMES. System Error: Problem Description: 79:YZ Generic Firmware error.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
2-22
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
System Error Codes System Error: Problem Description: 79.1:YZ Recoverable firmware error that does not stop the printing process.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. System Error: Problem Description: 81:YZ Problem with paper advance.
Corrective Action: Try the following: Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. Perform the Media Drive diagnostic test to troubleshoot the problem further Page 4-18. Check the connections on the Main PCA; the Media Advance Drive is connected to the connector labeled Paper Motor. If the System Error continues, replace the Media Advance Driver Page 8-162. System Error: Problem Description: 81.1:YZ Problem finding the Drive Roller zero.
Corrective Action: Try the following: Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. Perform the Media Drive diagnostic test to troubleshoot the problem further Page 4-18. Check the connections on the Main PCA; the Media Advance Drive is connected to the connector labeled Paper Motor. If the System Error continues, replace the Media Advance Driver Page 8-162.
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
2-23
System Error Codes System Error: Problem Description: 84:YZ Back tension servo shutdown (roll feeding).
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If the problem persists, contact HP support. System Error: Problem Description: 85:YZ Problem finding the Drive Roller zero.
Corrective Action: Try the following: Perform the Media Drive diagnostic test to troubleshoot the problem further Page 4-18. System Error: Problem Description: 86:YZ Possible Paper Jam.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction. System Error: Problem Description: 87:YZ Problem finding the Scan-axis encoder reading.
Corrective Action: Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Movement jam. Possible paper jam. Mechanical Initiator scan axis measure error. Check that the Scan-Axis Motor is correctly connected. Check that the Encoder Sensor is correctly connected. Remove the Encoder Strip and clean it. Perform the Scan Axis diagnostic test to troubleshoot the problem further Page 4-7
2-24
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
System Error Codes System Error: Problem Description: 93:YZ Unable to pressurize the Ink Delivery System. Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Perform the Ink Delivery System diagnostic test to further troubleshoot the problem. Page 4-39 If the problem persists, contact HP support. 94:YZ Color calibration Error. Try the following: Profiling failed due to a different error (not algorithm / data processing). Perform the Color Sensor (ESP) calibration. You must use glossy paper for this calibration. If the System Error continues, replace the Carriage PCA Page 8-126. If the System Error continues, replace the Formatter Page 8-147. 94.1:YZ Profiling algorithm failed. Try the following: Profiling failed due to a different error (not algorithm / data processing). Perform the Color Sensor (ESP) calibration. You must use glossy paper for this calibration. If the System Error continues, replace the Carriage PCA Page 8-126. If the System Error continues, replace the Formatter Page 8-147. 98:YZ Automatic backup print mode enabled. Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Recover the printheads.
System Error: Problem Description:
System Error: Problem Description:
System Error: Problem Description:
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
2-25
Ink Supplies Troubleshooting
3
3
Using the Front Panel 3-2 Ink Cartridges 3-3 Printheads 3-4 General Information About the Ink Supplies 3-4 General Precautions When Handling Ink Supplies 3-5 When Should You Replace the Ink Supplies? 3-5 Ink Cartridge Status 3-5 Obtaining Ink Cartridge Information 3-6 Changing an Ink Cartridge 3-7 Obtaining Printhead Information 3-10 Changing a Printhead 3-11 Aligning Printheads 3-13 Reinsert Printheads Procedure 3-14 Image Quality Maintenance Procedure 3-14 Scanning errors during alignment 3-15 Ink Cartridge Levels 3-16 Ink Cartridge Status Messages 3-16 Printhead status messages 3-16 Summary of Solving Ink Supplies Problems 3-17 You Cannot Insert the Ink Cartridge Into the Printer 3-17 You Cannot Insert the Printhead Into the Printer 3-17 The front panel recommends resetting or replacing a printhead 3-17 Clean the printheads 3-18 Flex Contacts Cleaning Tool 3-19
HP Designjet Z2100/Z3100/Z3100ps GP Photo Printer Series -- Service Manual
3-1
Ink Supplies Troubleshooting
Using the Front Panel
Below is a diagram of the front panel. View Loaded Paper View Ink Levels Arrow Keys Cancel
OK Power
Form Feed and Cut Unload Paper Key Function
Menu Back
Arrow Keys Use the Arrow keys to scroll through a menu or toggle between YES or NO when prompted. Cancel Use the Cancel key to abort or stop a procedure or reject test results. OK Use the OK key to select a menu option. Power Use the Power key to turn the printer ON and OFF. Menu Use the Menu key to enter the main menu. Back Use the Back key to go back to the previous menu or reject test results. Service Key Combinations Diagnostic mode With the printer OFF, press and hold the UP and OK keys. While holding the Up and OK keys down, press and hold the Power key to turn on the printer. Hold all three keys until the Power key stops flashing, usually about 5 seconds. Service Menu (Service Engineers Only) From the main menu, press and hold the Up and Cancel keys. Service Menu (For users) From the main menu, press and hold the Down and Cancel keys.
3-2
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
Ink Supplies Troubleshooting
What are Ink Supplies?
For each of the ink colors used in the printer, there are two components, the Printhead and Ink Cartridge. These components are called Ink Supplies. Printheads
Ink Cartridges
Ink Cartridges
The printer's eight Ink Cartridges provide matte black, photo black, light gray, cyan, magenta, yellow, light magenta, and light cyan ink to the Printheads. The color Ink Cartridges supplied with the printer have a capacity of 69ml but optional 130 ml are also available. l All these Ink cartridges are physically the same size, only the internal capacity varies.
The Ink Cartridges for the Z2100/Z3100 Photo Printer series require no maintenance or cleaning. As long as each Ink Cartridge is inserted correctly into its slot, the ink will flow to the Printheads. Because the Printheads control
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
3-3
Ink Supplies Troubleshooting the amount of ink transferred to the page, you will continue to see highquality printing results even when the ink levels are getting low. The front panel displays the status of the Ink Cartridge. Using the front panel, detailed information can be checked on the Ink Cartridges.
Printheads
The Printheads are extremely durable and do not need to be replaced every time an Ink Cartridge is replaced. They are independent of the Ink Cartridges and will continue giving excellent image quality results even if the Ink Cartridges are low on ink.
If you notice a decline in print quality such as lines or dots missing from text/ graphics, go to Page 6-20, Troubleshooting Print Quality Problems .
General Information About the Ink Supplies
For optimum results from the printer and modular ink delivery system always follow these guidelines when handling the ink supplies: Always install the Ink Cartridges and Printheads before the expiration date, which is on the packaging. Install Ink Cartridges and Printheads in their color-coded slots. Follow the instructions on the front panel of the Printer during installation. Avoid unnecessary removal of the Ink Cartridges and Printheads. When turning off the Printer always use the power Off button on the front panel. The Printheads are then stored correctly which prevents them from drying out. The Ink Cartridges should never be removed while the printer is printing. They should only be removed when the printer is ready for you to replace them. The front panel will guide you through the removal and installation procedure.
3-4
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
Ink Supplies Troubleshooting
General Precautions When Handling Ink Supplies
Use the following precautions when handling Ink Supplies: Do not touch, wipe or attempt to clean the printhead nozzles. This can damage the printhead. Handle the ink supplies with care. In particular the Printhead, which is a high precision device and must be handled carefully. Do not touch the Printhead nozzles. Do not put the Printhead down on the nozzles. Do not be rough when handling the Printheads. Always set them down gently. Do not drop the Printheads. Proper handling will assure optimum performance throughout the Printhead life. Do not touch the end of the Ink Cartridge which is inserted into the printer as there may be a small amount of ink on the connection. Avoid storing partially used Ink Cartridges on their ends.
When Should You Replace the Ink Supplies?
When to change the ink supplies is mostly determined by you with guidance from the front panel. In conjunction with the messages displayed in the front panel and the message explanations in this chapter, you will be able to choose for yourself when is the right time to change the ink supplies. The Printer will also display the ink level and will tell you when the ink supply is low on ink. This means you have constantly updated information about the ink supplies.
Ink Cartridge Status
Trough out this chapter all the example Front Panel screens are for the Z2100 Photo Printer unless otherwise stated. There are two methods for checking the ink levels of your Ink Cartridges: Pressing the "View ink levels" direct access key on the Front Panel. See Using the Front Panel, Page 3-2.
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
3-5
Ink Supplies Troubleshooting Choosing the View ink levels option from the Ink menu:
Obtaining Ink Cartridge Information
1. Scroll to the Ink Menu icon and press OK.
2. In the Ink Menu submenu, scroll to Ink cartridge information and press OK.
3. In the Ink Cartridge Information submenu, scroll to the Ink Cartridge that you want information on and press OK.
3-6
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
Ink Supplies Troubleshooting 4. The front panel displays information on the selected Ink Cartridge. Use the Arrow keys to scroll through the information.
The information supplied is: The make of the Ink Cartridge (hp no.70 is recommended). The product number of the Ink Cartridge. The serial number of the Ink Cartridge. The current status of the Ink Cartridge. The current ink level of the ink cartridge in milliliters. Original capacity of the ink cartridge in milliliters. The manufacturer of the Ink Cartridge (hp is recommended). The current warranty status of the Ink Cartridge.
Changing an Ink Cartridge
There are two occasions when you need to remove an ink cartridge: The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can use up the remaining ink in the first cartridge at a more convenient time). The ink cartridge is empty or faulty, and you must replace it to continue printing. Do not try to remove an ink cartridge while printing. Remove an ink cartridge only if you are ready to insert another one. Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. 1. Scroll to the Ink Menu icon and press OK.
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
3-7
Ink Supplies Troubleshooting 2. In the Ink Menu submenu, scroll to Replace ink cartridges and press OK.
3. The front panel displays the status of the Ink Cartridges.
4. Press OK to continue. 5. Open the relevant Ink Cartridge cover for the Ink Cartridge you want to replace. 6. Pull the required Ink Cartridge straight up to remove it from the printer. 7. The front panel displays identifies the missing Ink Cartridge.
8. Before removing the cartridge from its wrapping, shake it vigorously. 9. Unwrap the new ink cartridge, find the label identifying the ink color. Check that the letter or letters marking the empty slot, matches the letter or letters on the cartridge label. Z3100 Cartridges HP 70 Matte Black 130 ml HP 70 Photo Black 130 ml HP 70 Gray 130 ml HP 70 Light Gray 130 ml HP 70 Magenta 130 ml HP 70 Yellow 130 ml HP 70 Light Magenta 130 ml HP 70 Red 130 ml Ink Cartridge Ink Cartridge Ink Cartridge Ink Cartridge Ink Cartridge Ink Cartridge Ink Cartridge Ink Cartridge Part number C9448A C9449A C9450A C9451A C9453A C9454A C9455A C9456A
3-8
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
Ink Supplies Troubleshooting
HP 70 Green 130 ml HP 70 Blue 130 ml HP 70 Gloss Enhancer 130 ml HP 70 Light Cyan 130 ml HP 70 Matte Black 130 ml HP 70 Photo Black 130 ml HP 70 Gray 130 ml HP 70 Light Gray 130 ml HP 70 Magenta 130 ml HP 70 Yellow 130 ml HP 70 Light Magenta 130 ml HP 70 Red 130 ml HP 70 Green 130 ml HP 70 Blue 130 ml HP 70 Gloss Enhancer 130 ml HP 70 Light Cyan 130 ml
Ink Cartridge Ink Cartridge Ink Cartridge Ink Cartridge Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack
C9457A C9458A C9459A C9390A CB339A CB340A CB341A CB342A CB344A CB345A CB346A CB347A CB348A CB349A CB350A CB351A Part number C9448A C9449A C9451A C9452A C9453A C9454A C9455A C9390A CB339A CB340A CB342A CB343A CB344A CB345A CB346A CB351A
Z2100 Cartridges HP 70 Matte Black 130 ml HP 70 Photo Black 130 ml HP 70 Light Gray 130 ml HP 70 Cyan 130 ml HP 70 Magenta 130 ml HP 70 Yellow 130 ml HP 70 Light Magenta 130 ml HP 70 Light Cyan 130 ml HP 70 Matte Black 130 ml HP 70 Photo Black 130 ml HP 70 Light Gray 130 ml HP 70 Cyan 130 ml HP 70 Magenta 130 ml HP 70 Yellow 130 ml HP 70 Light Magenta 130 ml HP 70 Light Cyan 130 ml Ink Cartridge Ink Cartridge Ink Cartridge Ink Cartridge Ink Cartridge Ink Cartridge Ink Cartridge Ink Cartridge Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack Ink Cartridge Twin Pack
10. Insert the ink cartridge into its slot.
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
3-9
Ink Supplies Troubleshooting 11. Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted.
12. When all cartridges have been inserted, close the cover.
Obtaining Printhead Information
1. Scroll to the Ink Menu icon and press OK.
2. In the Ink Menu submenu, scroll to Printhead information and press OK.
3. In the Printhead Information submenu, scroll to the Printhead that you want information on and press OK.
4. The front panel displays information on the selected Printhead.
3-10
HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series -- Service Manual
Ink Supplies Troubleshooting The information supplied is: The make of the printhead (hp no.70 is recommended). The product number of the Printhead. The serial number of the Printhead. The current status of the printhead. How much ink has been fired (consumed) by the printhead. Note: It is possible for a printhead to consume more than one Ink Cartridge. The current warranty status of the Printhead.
Changing a Printhead
1. Scroll to the Ink Menu icon and press OK.
2. In the Ink Menu submenu, scroll to Replace printheads and press OK.
3. The printer moves the Carriage to the correct position to replace Printheads. If the carriage is left in the removal position for more than three minutes without inserting or removing any printheads, it will try to move back to its normal position at the right-hand end. 4. When the carriage has stopped moving, the front panel display will prompt yo