Text preview for : HP Color LaserJet CM1015 MFP (CB394A), CM1017 MFP (CB395A) P.pdf part of HP Color LaserJet CM1015 MFP (CB394A), CM1017 MFP (CB395A) This is the Service Manual for the HP Color LaserJet CM1015 MFP (CB394A), CM1017 MFP (CB395A)
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HP Color LaserJet CM1015/CM1017 MFP
Service Manual
HP Color LaserJet CM1015/CM1017 MFP
Service Manual
Copyright and License © 2006 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number CB394-90930 Edition 1, 10/2006
Trademark Credits PostScript® is a trademark of Adobe Systems Incorporated. Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation. Pentium® is a registered trademark of Intel corporation or its subsidiaries in the United States and other countries. ENERGY STAR® and the ENERGY STAR logo® are U.S. registered marks of the United States Environmental Protection Agency. Details on the proper use of the marks are explained in the "Guidelines for Proper use of the ENERGY STAR® Name and International Logo."
Table of contents
1 Product information HP Color LaserJet CM1015/1017 MFP configurations ......................................................................... 2 HP Color LaserJet CM1015/1017 MFP features ................................................................................... 3 Walkaround ............................................................................................................................................ 5 Software ................................................................................................................................................. 8 Software and supported operating systems ......................................................................... 8 Media specifications .............................................................................................................................. 9 Media supported on this MFP ............................................................................................... 9 Select print media ............................................................................................................... 10 Media that can damage the printer .................................................................... 11 Media to avoid .................................................................................................... 11 2 Installation Site preparation ................................................................................................................................... 14 Operating environment ....................................................................................................... 14 Minimum system requirements ........................................................................................... 15 Requirements for PC systems ........................................................................... 15 Requirements for Macintosh systems ................................................................ 15 Package contents ................................................................................................................................ 16 Installing optional tray 3 ....................................................................................................................... 17 Installing memory DIMMs .................................................................................................................... 18 3 Managing and maintenance Managing supplies ............................................................................................................................... 24 Life expectancies of supplies .............................................................................................. 24 Check and order supplies ................................................................................................... 24 Check supply status and order using the control panel ..................................... 24 Check and order supplies using HP ToolboxFX ................................................ 24 Check and order supplies using HP Solution Center ........................................ 24 Storing supplies .................................................................................................................. 25 Replacing and recycling supplies ....................................................................................... 25 HP policy on non-HP supplies ............................................................................................ 25 Reset the MFP for non-HP supplies .................................................................. 25 HP anti-counterfeit supplies Web site ................................................................................. 26 Cleaning the MFP ................................................................................................................................27 Clean the paper path using HP ToolboxFX ........................................................................ 27 Clean the scanner glass ..................................................................................................... 27 Calibrating the MFP .............................................................................................................................29 Calibrate the MFP from the front control panel. ................................................................. 29
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Calibrate the MFP from HP ToolboxFX .............................................................................. 29 Management tools ............................................................................................................................... 30 Special pages ..................................................................................................................... 30 Demo page ......................................................................................................... 30 Configuration page ............................................................................................. 30 Supplies Status page ......................................................................................... 31 Networking page (CM1017 only) ....................................................................... 32 Fonts pages ........................................................................................................ 33 Usage page ........................................................................................................ 34 Service page ...................................................................................................... 34 Menu map ........................................................................................................................... 34 HP ToolboxFX ..................................................................................................................... 35 Open HP ToolboxFX .......................................................................................... 35 Status ................................................................................................................. 36 Event log ............................................................................................ 36 Alerts .................................................................................................................. 37 Set up status alerts ............................................................................ 37 Set up e-mail alerts ........................................................................... 37 Help .................................................................................................................... 37 System settings .................................................................................................. 38 Device information ............................................................................. 38 Paper handling .................................................................................. 39 Print quality ........................................................................................ 39 Print density ....................................................................................... 39 Paper types ....................................................................................... 40 System setup ..................................................................................... 40 Service ............................................................................................... 40 Device Polling Page .......................................................................... 40 Print Settings ...................................................................................................... 40 Printing .............................................................................................. 41 PCL5c ................................................................................................ 41 PostScript .......................................................................................... 41 Memory card (HP Color LaserJet CM1017 MFP only) ..................... 41 Network settings ................................................................................................. 41 Other links found in HP ToolboxFX .................................................................... 42 Embedded Web server ....................................................................................................... 42 Open the embedded Web server ....................................................................... 43 Status tab ........................................................................................................... 43 System tab ......................................................................................................... 43 Print tab .............................................................................................................. 44 Networking tab ................................................................................................... 44 4 Operational theory Engine control system ......................................................................................................................... 46 Basic sequence of operation .............................................................................................. 46 Power-on sequence ............................................................................................................ 47 Motors and fans .................................................................................................................. 47 Main-motor failure detection (59.x errors) .......................................................... 48 Fan motor failure detection ................................................................................ 48 Image formation system ...................................................................................................................... 49
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Pickup and feed system ...................................................................................................................... 50 Manual feed slot pickup mechanism .................................................................................. 51 Paper feed mechanism ....................................................................................................... 52 Skew correction by the registration shutter ........................................................................ 52 Jam detection ...................................................................................................................... 53 Printed circuit assembly locations ....................................................................................... 53 250-sheet tray solenoid and printed circuit locations ......................................................... 54 Scanner system ...................................................................................................................................56 Scanner power-on sequence of events .............................................................................. 56 Copy or scan-to-computer sequence of events .................................................................. 57 Service-only tools ................................................................................................................................ 58 General timing chart ............................................................................................................ 58 Printer calibration ................................................................................................................ 59 5 Removal and replacement Overview .............................................................................................................................................. 62 Service approach ................................................................................................................................. 63 Pre-service procedures ....................................................................................................... 63 Post-repair tests .................................................................................................................. 63 Removal and replacement procedures ............................................................................................... 65 Print cartridge replacement ................................................................................................. 66 ETB removal and replacement ........................................................................................... 69 Scanner removal and replacement ..................................................................................... 78 Face-up mechanism removal and replacement ................................................................. 80 Upper-cover assembly removal and replacement .............................................................. 82 Side cover removal and replacement ................................................................................. 82 Fuser removal and replacement ......................................................................................... 84 Formatter removal and replacement .................................................................................. 90 DC controller removal and replacement ............................................................................. 92 Separation assembly removal and replacement ................................................................ 95 Paper-pickup roller removal and replacement .................................................................... 96 Control panel removal and replacement ............................................................................. 99 Memory-card assembly removal and replacement (HP Color LaserJet CM1017 MFP only) .................................................................................................................................. 100 Memory-card-reader cover removal and replacement ..................................................... 102 Scanner lid removal and replacement .............................................................................. 103 6 Troubleshooting Unpack/power-on checklist ................................................................................................................ 106 Control-panel messages .................................................................................................................... 108 Clearing jams ..................................................................................................................................... 118 Where to look for jams ...................................................................................................... 118 Clear jams from inside the MFP ....................................................................................... 119 Clear jams from tray output area ...................................................................................... 121 Clear jams from the back of the MFP ............................................................................... 122 Clear jams from tray 2 or optional tray 3 .......................................................................... 123 E-Label-reader guide pin damage ..................................................................................................... 125 Print problems .................................................................................................................................... 126 Print-quality problems ....................................................................................................... 126 Identifying and correcting print defects ............................................................ 126
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Print-quality checklist ....................................................................... 126 General print-quality issues ............................................................. 127 Solve issues with printing color documents .................................... 131 Media-handling problems ................................................................................................. 132 Print-media guidelines ...................................................................................... 132 Solve print-media problems ............................................................................. 133 Performance problems ..................................................................................................... 134 Scan problems ................................................................................................................................... 136 Copy problems ................................................................................................................................... 139 Memory-card problems ...................................................................................................................... 143 Functional tests (SERVICE ONLY) ................................................................................................... 145 Engine-test print ................................................................................................................ 145 Service mode functions (SERVICE ONLY) ....................................................................................... 147 Cold reset .......................................................................................................................... 147 Restore defaults ................................................................................................................ 147 Cleaning mode .................................................................................................................. 147 USB speed ........................................................................................................................147 Less paper curl ................................................................................................................. 148 Archive print ...................................................................................................................... 148 NVRAM initialization ......................................................................................................... 148 Continuous self-test .......................................................................................................... 149 Scan calibration ................................................................................................................ 149 Display test ....................................................................................................................... 150 Control-panel button test .................................................................................................. 151 Show FW version .............................................................................................................. 151 Color calibration ................................................................................................................ 151 Memory cards ................................................................................................................... 152 Cleaning the ETB .............................................................................................................. 153 Troubleshooting tools ........................................................................................................................ 154 Device pages .................................................................................................................... 154 Demo page ....................................................................................................... 154 Configuration page ........................................................................................... 154 Supplies Status page ....................................................................................... 154 Error report ........................................................................................................................ 154 HP ToolboxFX ................................................................................................................... 154 View HP ToolboxFX ......................................................................................... 155 Troubleshooting tab ......................................................................................... 155 Repetitive-image-defect ruler ............................................................................................................ 156 Firmware and software updates ........................................................................................................ 157 7 Parts and diagrams Overview ............................................................................................................................................ 160 Assembly locations ............................................................................................................................162 Upper Cover Assembly ...................................................................................................................... 170 Internal assemblies ............................................................................................................................ 172 Diagrams ........................................................................................................................................... 192 Alphabetical parts list ......................................................................................................................... 193 Numerical parts list ............................................................................................................................ 199 Appendix A Specifications
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Multifunction peripheral (MFP) specifications ................................................................................... 206 Appendix B Service and support Hewlett-Packard limited warranty statement ..................................................................................... 210 Print cartridge limited warranty statement ......................................................................................... 211 HP customer care ..............................................................................................................................212 Availability of support and service ..................................................................................................... 213 HP Care PackTM Services and Service Agreements ........................................................ 213 Appendix C Regulatory information Introduction ........................................................................................................................................216 FCC regulations ................................................................................................................................. 217 Environmental Product Stewardship program ................................................................................... 218 Protecting the environment ............................................................................................... 218 Ozone production .............................................................................................................. 218 Power consumption .......................................................................................................... 218 HP LaserJet printing supplies ........................................................................................... 218 Disposal of waste equipment by users in private households in the European Union .... 220 Material safety data sheet ................................................................................................. 220 Declaration of conformity ................................................................................................................... 221 Country/region-specific safety statements ........................................................................................ 222 Laser safety statement ..................................................................................................... 222 Canadian DOC statement ................................................................................................. 222 Korean EMI statement ...................................................................................................... 222 VCCI statement (Japan) ................................................................................................... 222 Japanese Power Cord Statement ..................................................................................... 223 Finnish laser statement ..................................................................................................... 224 Index ..................................................................................................................................................................225
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Product information
HP Color LaserJet CM1015/1017 MFP configurations HP Color LaserJet CM1015/1017 MFP features Walkaround Software Media specifications
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HP Color LaserJet CM1015/1017 MFP configurations
HP Color LaserJet CM1015 HP Color LaserJet CM1017
Speed. Prints 8 pages per minute (ppm) in color or monochrome (black) Trays. The MFPs include a single-sheet priority-feed slot (tray 1) and a 250-sheet universal tray (tray 2) Connectivity. Hi-Speed USB 2.0 port Memory. 96MB of synchronous dynamic randomaccess memory (SDRAM) Display. Tilt screen two-line display
All the CM1015 MFP features plus the following: Photo memory-card slots. CompactFlash, Memory Stick / Memory Stick PRO, MultiMedia, Secure Digital (SD), SmartMedia, and xD cards are supported. Display. Tilt screen graphical display Connectivity. On-board networking
Optional 250-sheet tray 3
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HP Color LaserJet CM1015/1017 MFP features
HP Color LaserJet CM1015/1017 MFP Series Color printing Excellent print quality Ease of use Flexible paper handling Full color laser printing using the four process colors: cyan, magenta, yellow, and black (CMYK). HP print cartridges with ColorSphere toner achieve high gloss for a range of bright colors. ImageREt 2400 is a system of key color laser technologies that offer excellent print quality. True 600 by 600 dots per inch (dpi) text and graphics. Adjustable settings to optimize print quality. The few supplies are easy to install. Convenient access to MFP information and settings using the HP Solution Center and HP ToolboxFX software. Convenient access to all supplies and to the paper path through the front door. HP Photosmart Premier Adjust paper trays with one hand. Trays 1 and 2 for letterhead, envelopes, labels, transparencies, custom-sized media, postcards, HP LaserJet glossy paper, HP LaserJet Tough paper, heavy paper, and HP Laser Photo paper. A 125-sheet top output bin. Print on both sides (manually). HP PCL6 HP postscript® level 3 emulation
Printer drivers
Includes 35 built-in HP postscript level 3 language fonts. Interface connections Energy savings Hi-Speed 2.0 USB port. Built-in internal print server for connecting to a 10/100BaseT network. (HP Color LaserJet CM1017 MFP only) The MFP automatically conserves electricity by substantially reducing power consumption when it is not printing. Meets ENERGY STAR® guidelines for energy efficiency. N-up printing (printing more than one page on a sheet) and Printing on Both Sides features save paper.
Economical printing Archive printing
When printing pages that are to be stored long-term, this option sets the printer to a mode that reduces toner smearing and dusting. The default setting is Off.
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HP Color LaserJet CM1015/1017 MFP Series Supplies A Supplies Status page with print cartridge gauges that estimate remaining supply level. Not available for non-HP supplies. No-shake cartridge design. Authentication for original HP print cartridges. Easy ordering for replacement supplies. Online user guide compatible with text screen-readers. All doors and covers can be opened by using one hand. Optional tray 3. This 250-sheet universal tray prevents the need to frequently add paper to the MFP. Only one additional 250-sheet tray can be installed on the MFP. One DIMM slot for adding memory.
Accessibility Expandability
Memory card slots (HP Color LaserJet CM1017 MFP only) Copy
Supports a variety of memory cards. Provides full-color copying from letter/A4- sized scanner glass. Control panel buttons available for color and monochromatic copying. Provides 1200 pixels per inch (ppi), 24-bit full-color scanning from letter/A4-sized scanner glass. Scan-to Email Scan-to Folder
Scan
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Walkaround
The following figures show the locations and names of key MFP components.
Figure 1-1 Front view (HP Color LaserJet CM1017 shown)
1 2 3 4 5 6 7 8 Scanner Output bin Front door Tray 1 (single sheet priority feed slot) Tray 3 (optional; 250 sheets) Tray 2 (250 sheets) Memory card slots (HP Color LaserJet CM1017 MFP) MFP control panel
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Figure 1-2 Back and side view
1 2 3 4 5 6 7 On/off switch Power connection Jam access door Dust cover DIMM access door Network connection to 10/100 Base-T network (HP Color LaserJet CM1017 MFP only) USB connection
Figure 1-3 Transfer belt view (HP Color LaserJet CM1015 MFP)
1 Transfer belt (ETB)
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2 3 4 5
Magenta cartridge Cyan cartridge Yellow cartridge Black cartridge
CAUTION Do not place anything on the transfer belt located on the inside of the front door. Doing so can damage the MFP, adversely affecting print quality.
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Software
Software and supported operating systems
HP strongly recommends installing all of the software provided. Some software is not available in all languages. See the Getting Started Guide for installation instructions, and see the Install Notes file for the latest software information. The most recent drivers, additional drivers, and other software are available from the Internet and other sources. The MFP supports the following operating systems: Microsoft® Windows® 2000 and Windows XP (32-bit and x64-bit support) Macintosh OS X V10.3 and later Microsoft Windows Server 2003 (32-bit and 64-bit, driver only) NOTE Download the printer driver at http://www.hp.com/support/cljCM1015_1017.
Table 1-1 HP Color LaserJet CM1015/CM1017 MFP software
Feature Microsoft Windows Server 2003 Windows 2000 and XP Macintosh OS X V10.3 and later
Windows Installer HP PCL6 printer driver HP postscript level 3 emulation printer driver HP ToolboxFX software HP imaging software (HP Color LaserJet CM1017 MFP only) Macintosh Installer Macintosh printer drivers Scan driver Mass Storage Driver (HP Color LaserJet CM 1017 MFP only and with USB connection) HP Solution Center HP Director
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Media specifications
Media supported on this MFP
Before purchasing large quantities of print media, always test a sample and make sure that the print media meets the requirements specified in this user guide and in the HP LaserJet Printer Family Print Media Guide at http://www.hp.com/support/ljpaperguide. CAUTION Using print media that does not meet HP specifications can damage the MFP, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements. CAUTION Do not use HP Inkjet photo paper with this MFP. NOTE Remember to choose the correct printer-driver settings and paper settings from the control panel or HP ToolboxFX when using special media. This MFP accepts these types of media: Letter Legal A4 Executive Com10 envelope Monarch C5 envelope DL envelope B5 (ISO) B5 envelope Custom (3"x5" - 8.5" x 14") JIS B5 J-Postcard J-Double Postcard A5 8.5" x 13" 16K (7.75" x 10.75") 16K (184 x 260mm) 16K (195 x 270mm)
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Table 1-2 Tray specifications
Media Type Paper Dimensions1 Minimum: 76 x 127 mm (3 x 5 inches) Maximum: 216 x 356 mm (8.5 x 14 inches) Weight 60 to 163 g/m2 (16 to 43 lb) Up to 176 g/m2 (47 lb) for postcards Capacity2 Tray 1: Single sheet of paper Trays 2: Up to 250 sheets Optional tray 3: Up to 250 sheets NOTE Tray 3 does not accept postcards, envelopes, or other special media. HP LaserJet glossy paper and HP LaserJet Photo paper4 Identical to Paper 75 to 220 g/m2 (20 to 58 lb) Tray 1: Single sheet of HP LaserJet glossy paper or HP LaserJet Photo paper Tray 2: Up to 25 mm (0.99 inch) stack height HP Premium Cover paper4 Identical to Paper 200 g/m2 (53 lb) cover Tray 1: Single sheet of HP Cover paper Tray 2: Up to 25 mm (0.99 inch) stack height Transparencies and opaque film Identical to Paper Thickness: 0.10 to 0.13 mm (3.9 to 5.1 mils) Tray 1: Single sheet of transparency or opaque film Tray 2: Up to 50 sheets for tray 2 Labels3 Identical to Paper Thickness: up to 0.23 mm (up to 9 mils) Tray 1: Single sheet of labels Tray 2: Up to 25 mm (0.99 inch) stack height Envelopes Up to 90 g/m2 (up to 24 lb) Tray 1: Single envelope Tray 2: Up to ten envelopes
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2 3 4
The MFP supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. Capacity can vary depending on media weight and thickness, and environmental conditions. Smoothness: 100 to 250 (Sheffield). Hewlett-Packard does not guarantee results when printing with other types of heavy paper.
Select print media
Consider these factors when choosing print media.
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Media that can damage the printer
Do not use media that can damage the printer. Do not use media with staples attached. Do not use transparencies, labels, photo, or glossy paper designed for inkjet printers or other low temperature printers. Use only media that is specified for use with HP Color LaserJet printers. Do not use paper that is embossed or coated and is not designed for the temperatures of the fuser. Do not use letterhead paper with low temperature dyes or thermography. Preprinted forms or letterhead must use inks that are designed for the temperatures of heat of the fuser. Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to the temperature of the fuser. Do not print on the back side of media that is designed to be printed on one side only.
To order HP LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies/ in the U.S. or to http://www.hp.com/ghp/buyonline.html/ worldwide.
Media to avoid
Media outside the printer specifications will cause a loss of print quality and increase the occurrence of jams. Do not use paper that is too rough. Use paper less than 250 Sheffield smoothness tested. Do not use paper with cutouts or perforations other than standard 3-hole punched paper. Do not use multi-part or multi-page forms. To ensure even color, do not use paper with a watermark if printing solid patterns.
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Installation
This chapter contains information about the following topics: Site preparation Package contents Installing optional tray 3 Installing memory DIMMs
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Site preparation
Below are recommendations for the printer location and placement.
Operating environment
The printer must be kept in a proper location to maintain the performance level that has been set at the factory. In particular, be sure that the environment adheres to the specifications listed in this chapter. The printer must have 2 inches of space above and around it.
Figure 2-1 Printer dimensions
1 2 Front view Side view
Make sure the printer is in a location that has the following: A well-ventilated, dust-free area A surface that will support up to 18 kg (40 lbs) A constant temperature and humidity (Do not install near water sources, humidifiers, air conditioners, refrigerators, or other major appliances.) A hard, level surface (not more than a 2° angle)
Make sure to keep the printer away from the following: Direct sunlight, dust, open flames, or water Direct flow of exhaust from air ventilation systems Magnets and devices that emit a magnetic field
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Areas subject to vibration Walls or other objects. There must be enough space around the printer for proper access and ventilation
Minimum system requirements
The minimum system requirements for the HP Color LaserJet CM1015/CM1017 MFP are listed below: 300 MB of free hard disk space CD-ROM drive USB port and USB cable
Requirements for PC systems
Windows 2000, XP (32-bit Home and Professional), or Server 2003 Pentium® II processor (Pentium III or greater recommended) 192 MB RAM
Requirements for Macintosh systems
Mac OS X V10.3 and later G3 processor (G4 processor recommended) 128 MB RAM
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Package contents
Figure 2-2 Package contents on page 16 lists the package contents for the HP Color LaserJet CM1015/CM1017 MFP.
Figure 2-2 Package contents
1 2 3 4 5 6 7 HP Color LaserJet CM1015/CM1017 MFP Dust cover Paper delivery tray Control-panel overlays Software and user documentation CD-ROM Power cable Getting Started Guide
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Installing optional tray 3
1. Turn off the power switch on the MFP.
2.
Unplug the power cable.
3.
Place the MFP on optional tray 3, aligning the three pegs on tray 3 with the holes on the MFP.
WARNING! The MFP weighs 18 kg (40 lbs). Always have another person assist you when lifting the MFP.
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Installing memory DIMMs
When installing more memory for the MFP, it is possible to install a DIMM to print characters for languages such as Chinese, or for the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs. When handling DIMMs, wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package then touch bare metal on the MFP. 1. 2. Print a Configuration page by pressing OK and Cancel simultaneously. (A Supplies Status may also page print.) After the Configuration page prints, turn the MFP off and disconnect the power cable.
3.
On the left rear side of the MFP, open the DIMM door.
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4.
Release the locks on each side of the DIMM slot.
5.
Remove the DIMM from the antistatic package.
6.
Holding the DIMM by the edges as shown in the illustration, align the notches on the DIMM with the DIMM slot.
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7.
Firmly press the DIMM straight into the slot. Firmly close the locks on each side of the DIMM until they snap into place.
8.
Close the DIMM door.
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9.
Reconnect the power cable and turn on the MFP.
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Managing and maintenance
This chapter contains information about these maintenance topics: Managing supplies Cleaning the MFP Calibrating the MFP Management tools
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Managing supplies
Life expectancies of supplies
The life of a print cartridge depends on the amount of toner that print jobs require. When printing text at approximately 5% coverage, a cyan, magenta, or yellow print cartridge for the HP Color LaserJet CM1015/CM1017 MFP lasts an average of 2,000 pages, and a black print cartridge lasts an average of 2,500 pages. A typical business letter has 5% coverage.
Check and order supplies
Check the supplies status from the control panel by printing a Supplies Status page, or viewing the HP ToolboxFX. Hewlett-Packard recommends that placing an order for a replacement print cartridge when the Low message for a print cartridge first displays. For typical use, the Order message indicates that approximately two weeks of life remains. When using a new, authentic HP print cartridge, it is possible to obtain the following types of supplies information: Amount of cartridge remaining Estimated number of pages remaining Number of pages printed Other supplies information NOTE If the MFP is connected to the network, it is possible to set up HP ToolboxFX to send an e-mail notification when a print cartridge is low or is near the end of its useful life. If the MFP is directly connected to a computer, set the HP ToolboxFX to notify you when supplies are low.
Check supply status and order using the control panel
Do one of the following: Check the supplies status gauges on the control panel. These gauges indicate when a print cartridge is low or empty. The "?" also indicates when a non-HP print cartridge is first installed. To print the Supplies Status page from the MFP, select Reports Menu, then Supplies Status.
If the supplies levels are low, reorder supplies through the local HP dealer, by telephone, or online. See http://www.hp.com/go/ljsupplies to order online.
Check and order supplies using HP ToolboxFX
Order supplies from HP ToolboxFX by clicking the Shop for Supplies link in the top-right of the HP ToolboxFX window. Internet access is required to connect to the Web site.
Check and order supplies using HP Solution Center
In HP Solution Center, select the MFP. The device status page shows supplies information. To order use the HP ToolboxFX.
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Storing supplies
Follow these guidelines for storing print cartridges: Do not remove the print cartridge from its package until it is ready for use. CAUTION To prevent damage, do not expose the print cartridge to light for more than a few minutes. Store the supply in a location where the temperature is within the recommended temperature range. Store the supply in a horizontal position. Store the supply in a dark, dry location away from heat and magnetic sources.
Replacing and recycling supplies
When installing a new HP print cartridge, follow the instructions included on the new supply's box, or see the Getting Started Guide. When recycling supplies: Place the used supply in the box in which the new supply arrived Complete the enclosed return label Send the used supply to HP for recycling
For complete information, see the recycling guide included with each new HP supply item.
HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. When they are not HP products, HP cannot influence the product design or quality. Service or repair required as a result of using a non-HP supply is not covered under the MFP warranty. When inserting a supply into the MFP, the MFP displays whether or not the supply is a genuine HP supply. When a genuine HP is inserted and that supply has reached the low state from another HP MFP, the MFP identifies the supply as non-HP. Simply return the supply to the original MFP to reactivate HP features and functionality.
Reset the MFP for non-HP supplies
When a non-HP print cartridge is installed, a question mark appears in the displays above the cartridge that is non-HP. To print with this supply press OK the first time this non-HP supply is installed. The status gauges do not indicate when this type of supply is low or empty. CAUTION The MFP may not stop printing with non-HP supplies. MFP damage can occur if the MFP prints with an empty print cartridge.
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HP anti-counterfeit supplies Web site
Visit the HP anti-counterfeit supplies Web site at http://www.hp.com/go/anticounterfeit if the supplies status gauges or HP ToolboxFX indicates that the print cartridge is not an HP print cartridge and you think that it is genuine.
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Cleaning the MFP
During the printing process, paper, toner and dust particles can accumulate inside the MFP. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This MFP has a cleaning mode that can correct and prevent these types of problems.
Clean the paper path using HP ToolboxFX
NOTE Use the following procedure to clean the paper path using the HP ToolboxFX. To clean the engine when the computer is running an operating system that does not support HP ToolboxFX, browse to the \UTIL\CLEANPAGE directory on the MFP CD-ROM for instructions on cleaning the paper path. 1. 2. 3. 4. 5. 6. 7. Ensure the MFP is turned on and in the Ready state. Open HP ToolboxFX. In the menu tree for the HP Color LaserJet CM1015/1017 MFP, expand the Help folder, and then click the Troubleshooting page. In the Cleaning Page section, click Print Page. A cleaning page prints. Insert the cleaning page in tray 1 with the printed side up. In the Cleaning Page section, click Clean. Follow the instructions on the control panel.
Clean the scanner glass
Dirty glass from debris may cause scan and copy image defects. 1. Turn device off, unplug the power cord from the electrical socket, and raise the lid.
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2.
Clean the glass by using a soft lint-free cloth that has been moistened with nonabrasive glass cleaner.
CAUTION Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the device; these can damage the device. Do not place liquids directly on the glass. They might seep under it and damage the device. 3. To prevent spotting, dry the glass using a soft lint-free cloth.
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Calibrating the MFP
The MFP automatically self-calibrates, but calibration settings can be manually adjusted by using the HP ToolboxFX. Environmental differences or aging print cartridges might cause fluctuations in image density. The MFP accounts for this with image stabilization control. The MFP automatically calibrates at various times to maintain the highest level of print quality. Also request a calibration by using the HP ToolboxFX. The MFP does not interrupt a print job to calibrate. It waits until the job is complete before calibrating or cleaning. While the MFP is calibrating, it pauses printing for the time that is required to complete the calibration.
Calibrate the MFP from the front control panel.
1. 2. 3. 4. 5. 6. 7. 8. 9. Press Menu. Press the navigation arrows until the display reads System setup. Press OK. Press the navigation arrows until the display reads Print quality. Press OK. Press the navigation arrows until the display reads Calibrate color. Press OK. Press the navigation arrows until the display reads Calibrate now. Press OK.
10. Press OK to confirm Calibrate now.
Calibrate the MFP from HP ToolboxFX
1. Open HP ToolboxFX in one of these ways: 2. 3. On the desktop, double-click the HP ToolboxFX icon. On the Start menu, point to Programs, point to HP, point to HP Color LaserJet CM1015/1017 MFP Series, and click HP ToolboxFX.
In the menu tree for the HP Color LaserJet CM1015/1017 MFP, expand the System Settings folder, and then click the Print Quality page. In the Color Calibration section, click Calibrate.
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Management tools
This printer comes with several software tools that help you monitor, troubleshoot problems with, and maintain the printer. Information about using these tools is in the following sections: Special pages Menu map HP ToolboxFX Embedded Web server
Special pages
Special pages reside within the MFP memory. These pages help diagnose and solve MFP problems. NOTE If the MFP language was not correctly set during installation, set the language manually so that the pages print in one of the supported languages. Change the language by using the control panel or the embedded Web server.
Demo page
To print the Demo page, press Scan To and Start Scan simultaneously. A demo page can also be printed from the HP ToolboxFX.
Configuration page
The Configuration page lists the current MFP settings and properties. Print a Configuration page from the MFP or the HP ToolboxFX. To print the Configuration page from the control panel 1. 2. 3. 4. 5. Press Menu. Press the navigation arrows to select Reports. Press OK. Press the navigation arrows to select Configuration report. Press OK to print the Configuration report page.
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1. 2. 3. 4. 5. 6. 7. 8.
Product Information. Displays basic information about the MFP, such as the product name and the serial number. Memory. Lists memory-related information, such as the total memory that is installed. Paper Settings. Lists information about the media type for each tray and about the type settings for all the media that the MFP supports. Copy Settings. Lists current MFP default copy information. Product Settings. Lists information about the MFP, including the language and the company name. Installed Personalities and Options. Contains current MFP font, DIMM memory, and memory card information. Print Settings. Displays MFP printer settings, such as color options, copies, and jam recovery information. Photo Settings (CM1017 only). Displays default photo information such as image size, number of copies, and output color.
Supplies Status page
The Supplies Status page lists the remaining life of HP print cartridges. It also lists the estimated pages remaining, number of pages printed, and other supplies information. A Supplies Status page can be obtained from the MFP or the HP ToolboxFX.
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To print the Supplies Status page from the control panel 1. 2. 3. 4. 5. Press Menu. Press the navigation arrows to select the Reports menu. Press OK. Press the navigation arrows to select Supplies Status page. Press OK to print the Supplies Status page. NOTE Supplies information is also available through the HP ToolboxFX.
1.
Print cartridge area. Displays a section for each of the print cartridges and provides information about HP print cartridges. This information includes the part number for each print cartridge, whether each print cartridge is low, and the life remaining for each print cartridge, which is expressed as a percentage, as a graphic, and as the estimated number of pages remaining. This information might not be provided for non-HP supplies. In some cases, if a nonHP supply is installed, an alert message displays instead. Ordering Information. Displays basic information about how to order new HP supplies. Return & Recycling. Displays a link to the Web site that contains information about recycling.
2. 3.
Networking page (CM1017 only)
The Networking report option prints a Network configuration report.
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To print the Network configuration report from the control panel 1. 2. 3. 4. 5. Press Menu. Press the navigation arrows to select the Reports menu. Press OK. Press the navigation arrows to select Network report. Press OK to print the Network Configuration page.
1. 2. 3. 4. 5.
Network Hardware Configuration. Displays current MFP hardware configuration such as status, hardware address, firmware datecode, link speed information, and connection timeout. Enabled Features. Displays password, network protocol, memory card, LPD printing, Bonjour, and HPSLP settings. TCP/IP. Displays host, domain, and printer name, and other IP information. SNMP. Displays status, version, and set/get community names. Network Statistics. Displays packet and collision information.
Fonts pages
The Fonts pages provide lists of the available fonts on the MFP, including HP postscript level 3 fonts, PCL fonts, and PCL6 fonts.
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To print a fonts page from the control panel 1. 2. 3. 4. 5. Press Menu. Press the navigation arrows to select the Reports menu. Press OK. Press the navigation arrows to select PS font list, PCLXL font list, or PCL font list. Press OK to print the selected Fonts page.
Usage page
The Usage Page provides information on the number and types of pages printed by the MFP. To print a usage page from the control panel 1. 2. 3. 4. 5. Press Menu. Press the navigation arrows to select the Reports menu. Press OK. Press the navigation arrows to select the Usage page. Press OK to print the Usage page.
Service page
The Service page provides information about paper types, copy settings, and miscellaneous settings. To print a Service page from the control panel 1. 2. 3. 4. 5. Press Menu. Press the navigation arrows to select the Reports menu. Press OK. Press the navigation arrows to select the Service page. Press OK to print the Service page.
Menu map
The menu map lists the menu structure for each option available on the control panel. To print a menu map 1. 2. 3. 4. 5. Press Menu. Press the navigation arrows to select the Reports menu. Press OK. Press the navigation arrows to select Menu structure. Press OK to print the Menu map.
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HP ToolboxFX
HP ToolboxFX is a software program that performs these tasks: Checks the MFP status. Configures the MFP settings. Displays problem solving information. Displays online documentation.
You can open HP ToolboxFX when the MFP is directly connected to the computer or when it is connected to the network. NOTE HP ToolboxFX is not supported for Windows Server 2003 or Macintosh operating systems. NOTE Internet access is not required to open and use the HP ToolboxFX.
Open HP ToolboxFX
Open HP ToolboxFX in one of the following ways: In the Windows program group entry and the system tray icon, double-click HP ToolboxFX icon. On the Windows Start menu, click Programs (or All Programs in Windows XP), click HP, then click HP ToolboxFX.
The HP ToolboxFX software contains the following sections: Status on page 36 Alerts on page 37 Help on page 37 System settings on page 38. Print Settings on page 40 Network settings on page 41
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Status
The HP ToolboxFX Status folder contains links to the following main pages: Device Status. View MFP status information. This page indicates MFP conditions such as a jam or an empty tray. When a problem is corrected with the MFP, click Refresh button to update the MFP status. Supplies Status Page. View detailed supplies status such as the estimated percent of toner remaining in the print cartridge and the number of pages that have been printed with the current print cartridge. This page also has links to order supplies and to find recycling information. Device Configuration. View a detailed description of the current MFP configuration, including the amount of memory installed and whether optional trays are installed. Network config. View a detailed description of the current network configuration, including the IP address and network status. Print Info Pages. Print the Configuration page and various other information pages that are available for the MFP, such as the Supplies Status page and the Demo page. Event Log. View a history of MFP errors. The most recent error is at the top of the list.
Event log The Event log is a four-column table where the MFP events are logged for reference. The log contains codes that correspond to the error messages that appears on the MFP control-panel display. The number in the Page Count column specifies the total number of pages that the MFP had printed when the error occurred. The Event log also contains a brief description of the error.
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Alerts
The HP ToolboxFX Alerts tab folder contains links to the following main pages: Set Up Status Alerts. Set up the MFP to send pop-up alerts for certain events, such as low toner levels. Set Up Email Alerts. Set up the MFP to send e-mail alert messages for certain events, such as low toner levels.
Set up status alerts Use HP ToolboxFX to set up the MFP so that it issues pop-up alerts to the computer when certain events occur. Events that trigger alerts include jams, low levels of toner in HP print cartridges, nonHP print cartridge in use, empty input trays, and specific error messages. Select the pop-up format, the system tray icon format, the desktop format, or all three for the alerts. The pop-up alerts only appear when the MFP is printing from the computer on which you set up the alerts. NOTE Click Apply to make the changes take effect. Set up e-mail alerts Use HP ToolboxFX to configure a maximum of two e-mail addresses to receive alerts when certain events occur. It is possible to specify different events for each e-mail address. Enter the information for the e-mail server that will send out the e-mail alert messages for the MFP. NOTE Click Apply to make the changes take effect.
Help
The HP ToolboxFX Help folder contains links to the following main pages: Troubleshooting. Print troubleshooting pages, clean the MFP, and display Microsoft Office Basic Colors. How Do I. View the How Do I? Help. Animated Demonstrations User Guide. View information about the MFP usage, warranty, specifications, and support. The user guide is available in both HTML and PDF format.
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System settings
The HP ToolboxFX System Settings folder contains links to the following main pages: Device information. View information about the MFP, such as the description and a contact person. Paper handling. Change the MFP paper-handling settings, such as default paper size and default paper type. Print quality. Change the MFP print-quality settings. Print density. Change the print density settings, such as contrast, highlights, midtones, and shadows. Paper types. Change the MFP mode settings for each media type, such as letterhead, prepunched, or glossy paper. System Setup. Change the MFP system settings, such as MFP language and jam recovery. Service. Gain access to various procedures required to maintain the MFP. Device Polling. The HP ToolboxFX periodically communicates with your device to determine device status and enable features. Save and restore settings. Save the current MFP settings to a file on the computer. Use this file to load the same settings onto another printer or MFP to restore these settings to this MFP at a later time. Password. Set a password for the MFP. If set, the password is required to change any Network Settings configuration items.
Device information Save the HP ToolboxFX Device information for future reference about the MFP. The information that is typed in these fields appears on the Configuration page. It is possible to type any character in each of these fields. NOTE Click Apply to make the changes take effect.
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Paper handling Use the HP ToolboxFX paper-handling options to configure the default settings. These are the same options that are available on the System setup and Paper setup menus on the control panel. Three options accommodate handling print jobs when the product is out of media: Select Wait for paper to be loaded. Select Cancel from the Paper out action drop-down list to cancel the print job. Select Override from the Paper out time drop-down list to send the print job to another paper tray.
The Paper out time field specifies how long the MFP waits before acting on your selections. It is possible to specify from 0 to 3600 seconds. NOTE Click Apply to make the changes take effect. Print quality Use the HP ToolboxFX print-quality options to improve the print job appearance. These same options are available on the System setup and Print quality menus on the control panel. These options control print quality. Color Calibration. Power On Calibration Calibration Timing Calibrate Now
Grayscale Printing.
Grayscale printing options Resolution Description Select 600 resolution for average print jobs and Fast Res 1200 for higher-quality print jobs. Select ProRes 1200 for the highest-quality print job, but a longer printing time. Choose REt which HP provides for improved print quality.
REt
NOTE Click Apply to make the changes take effect. Print density The print density settings control making fine adjustments to the density (amount) of cyan, magenta, yellow, and black toner in images, pages, and documents.
Print density settings Contrasts Description Contrast is the density difference between light (highlight) and dark (shadow) colors. To increase the difference
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Print density settings
Description between light and dark colors (equivalent to a negative highlight adjustment and a positive shadow adjustment), use a positive contrast setting. To decrease the difference between light and dark colors (equivalent to a positive highlight adjustment and a negative shadow adjustment), use a negative contrast setting.
Highlights
Highlight colors are colors near white. To make highlight colors darker, use a positive highlight setting, and to make highlight colors lighter use a negative highlight setting. This adjustment does not affect midtone or shadow colors. Midtone colors are about halfway between white and solid density. To make midtone colors darker, use a positive midtone setting, and to make midtone colors lighter use a negative highlight setting. This adjustment does not affect highlight or shadow colors. Shadow colors are colors near solid density. To make shadow colors darker, use a positive shadow setting, and to make shadow colors lighter use a negative shadow setting. This adjustment does not affect highlight or midtone colors.
Midtones
Shadows
Paper types Use these HP ToolboxFX Paper types options to configure print modes that correspond to the various media types. When selecting Restore modes, all of the modes are reset to the factory settings. NOTE Click Apply to make the changes take effect. System setup Use the HP ToolboxFX system settings options to configure miscellaneous print settings. These settings are not available from the control panel. NOTE Click Apply to make the changes take effect. Service During the printing process, paper, toner, and dust particles can accumulate inside the MFP. Over time, this buildup can cause print-quality problems such as toner specks or smearing. HP ToolboxFX provides an easy method for cleaning the paper path. Device Polling Page The HP ToolboxFX periodically communicates with your device to determine device status and enable features. Use the Polling Page to turn off pop-up alerts and the Scan To and Start Scan buttons located on the device.
Print Settings
The HP ToolboxFX Print Settings folder contains links to the following main pages:
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Printing Use the HP ToolboxFX printing settings options to configure the settings for all print functions. These are the same options that are available on the Print settings menu on the control panel. NOTE Click Apply to make the changes take effect. PCL5c Configure these PCL5c settings: Font number Font pitch Font point size Symbol set Append CR to LF Form length
PostScript Use the PostScript option when using the PostScript print personality. When the Print PostScript error option is turned on, the PostScript error page automatically prints when PostScript errors occur. NOTE Click Apply to make the changes take effect. Memory card (HP Color LaserJet CM1017 MFP only) Use the three HP ToolboxFX memory card options to configure print settings when using memory cards. Enable memory cards. Enable or disable memory-card functionality. Photo image size. Select the size photos to print from the drop-down list. Photo number of copies. Type the number of copies from 0 to 99 to print for each image. Photo output color. Select either Color or Monochrome from the drop-down list.
Click Apply to save the settings.
Network settings
The network administrator can use the HP ToolboxFX Network Settings folder to control the network-related MFP settings when it is connected to an IP-based network. The settings are: IP Configuration Advanced
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SNMP Network Summary NOTE For more information about network settings, see the HP Color LaserJet CM1015/