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Using this Manual
Purpose
This Service Manual contains information necessary to test, calibrate and service: HP Designjet 10ps Printer (Model C7790A) HP Designjet 20ps Printer (Model C7790B) HP Designjet 30 Printer (Model C7790D) HP Designjet 30n Printer (Model C7790E) HP Designjet 50ps Printer (Model C7790C) HP Designjet 70 Printer (Model Q6655A) HP Designjet 90 Printer (Model Q6656A) HP Designjet 90r Printer (Model Q6656B) HP Designjet 100 Printer (Model C7796A) HP Designjet 100+ Printer (Model C7796C) HP Designjet 110 Printer (Model C7796B) HP designjet 110+ Printer (Model C7796D) HP Designjet 110+nr Printer (Model C7796E) HP designjet 120 Printer (Model C7791A) HP Designjet 120nr Printer (Model C7791B) HP Designjet 130 Printer (Model C7791C) HP Designjet 130nr Printer (Model C7791D) For information about using these printers, refer to the corresponding User and Quick Reference Guides.
Readership
The procedures described in this Service Manual are to be performed by HP Certified service personnel only.
Part Numbers
Part Numbers for Printer options, accessories and service parts are located in Chapter 7.
Conventions
A small arrow is used to indicate other parts of the Service Manual where you can find information related to the topic you are consulting.
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HP Designjet Ultra Low End Printer Service Manual
Table of Contents
Table of Contents
Test Prints 1-1 System Error Codes 2-1 System Maintenance Utility 3-1 Utilities 4-1 Calibrations 5-1 Parts and Diagrams 6-1 Removal and Installation 7-1 Maintenance 8-1
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Table of Contents
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Test Prints
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Usage Report Page 1-2 Information Page 1-3 NVM Contents Page 1-5
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Test Prints
Usage Report Page
The Usage Report Page contains the following information: Printer Model Name. Printer Model Number. Printer Serial Number. Date of last print job received. Total ink consumed. Date of first print job received. Number of pages printer (media size/media type/print quality setting). To print the Usage Report Page, hold the power button down and press the resume button once.
Press Resume button once Hold Power Button
Sample of the Usage Report Page
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Test Prints
Information Page
The Information Page contains the following information: Printer Identification. Printer Status. Printer Usage. Ink Consumable Identification. Ink Consumables Status. Ink Consumables Usage. Network Card Information. To print the Information Page, hold the power button down and press the resume button 4 times.
Press Resume button 4 times Hold Power Button
Sample of the Information Page (page 1 of 3)
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Test Prints
Sample of the Information Page (page 2 of 3)
Sample of the Information Page (page 3 of 3)
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Test Prints
NVM Contents Page
The NVM Contents Page contains the following information: EEROM values dump containing all the values stored in the EEROM (Calibration, etc.) Printheads Acumen dump Cartridges Acumen dump. To print the NVM Contents Page, hold the power button down and press the cancel button once and the resume button twice.
Press Resume button once
Press Resume button twice
Hold Power Button
Sample of the NVM Contents Page (page 1 of 3)
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Test Prints
Sample of the NVM Contents Page (page 2 of 3)
Sample of the NVM Contents Page (page 3 of 3)
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System Error Codes
1 2
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System Error Codes 2-4 Warnings 2-11 Startup track mode 2-19 Emergency Firmware Upgrade 2-26 System Error Codes - Explanation 2-27
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System Error Codes
Introduction
The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared. Since the front panel can only display graphics, the error code needs to be determined by counting the bars on the front panel (as shown below).
Failing Subsystem
Recovery Action 1 unit
2 units flashing
7 9 0 4
First 2 digits of the error code
Second 2 digits of the error code
Refer to Page 2-27 for an explanation on the construction of the Error Codes and Warnings.
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System Error Codes
Errors and Warnings
Error Codes will normally be displayed directly on the front panel (but can also be seen on the Information Page) and will require some kind of intervention to resolve the problem. Warnings will not be displayed on the front panel, but will instead only appear on the Information Page, therefore allowing the user to continue operating the printer without the need of an intervention.
System Errors
Warnings
You can also obtain report of the System Error and Warnings through the DesignJet System Maintenance Tool.
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System Error Codes
System Error Codes
System Error: Problem Description: 01:10 Electronics Module failure.
Corrective Action: Replace the Electronics Module Page 7-18. System Error: Problem Description: 01:12 Electronics Module failed during the firmware upgrade OR the Electronics Module failed during initialization.
Corrective Action: Try the following: If the Electronics Module failed during initialization, you must perform the Electronics Test to determine the cause of the failure. If the Electronics Module failed during the firmware upgrade, first perform an emergency firmware upgrade ( Page 2-26). If an emergency firmware upgrade is NOT possible or it didn't work, replace the Electronics Module Page 7-18. System Error: Problem Description: 02:10 Carriage failure.
Corrective Action: Replace the Carriage Assembly Page 7-35. System Error: Problem Description: 04:13 Generic Firmware Error (Network Card).
Corrective Action: Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the Error Code has disappeared. If the error code continues, refer to the Jetdirect Card Service Manual and Service Notes. System Error: Problem Description: 08:11 Front Panel cannot be detected.
Corrective Action: Reconnect the Front Panel.
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System Error Codes System Error: Problem Description: 11:10 Trailing Cable Failure.
Corrective Action: Try the following: Replace the Carriage Assembly Page 7-35. If the Error Code continues, replace the Electronics Module Page 7-18. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error: Problem Description: 11:11 Trailing Cable is badly connected.
Corrective Action: Try the following: Reconnect the Trailing Cable correctly to the Electronics Module. If the Error Code continues, replace the Carriage Assembly Page 7-35. System Error: Problem Description: 21:10 Service Station failure.
Corrective Action: Replace the Service Station Assembly Page 7-24. System Error: Problem Description: 22:10 Ink Supply Station failure.
Corrective Action: Replace the Ink Supply Station Page 7-14. System Error: Problem Description: 35:01 No Cleanout Assembly detected while loading media.
Corrective Action: Try the following: Remove the Cleanout Assembly and install it again correctly. Replace the Cleanout Interconnect PCA. If the Error Code continues, replace the Cleanout Assembly. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.
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System Error Codes System Error: Problem Description: 37:01 Automatic roll motor shutdown.
Corrective Action: Try the following: If this error code was caused by a paper jam, unplug the power cable from the printer and clear the blockage. Plug in the power cable again and check if the Error Code has disappeared. If there is no paper jam or if recovering the paper jam does not resolve the problem, then replace the Automatic Roll System (the error could be caused by anything that stalls the motor). System Error: Problem Description: 37:10 Automatic roll home position error.
Corrective Action: Replace the Automatic Roll System (the error could be caused by anything that causes the home position not to be detected or not to be the correct one - electrical sensors, internal mechanical problems, etc.). System Error: Problem Description: 42:10 Carriage Motor failure (short-circuit).
Corrective Action: Replace the Carriage Motor Assembly Page 7-29.
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System Error Codes System Error: Problem Description: 56:10 Error during the calibration of the motor encoder system or a problem finding the zero position on the Encoder Disc.
Corrective Action: Try the following: Replace the Paper-Axis Motor Drive Assembly Page 7-75. Replace the Encoder Disc. Make sure you recalibrate the Paper-Axis after replacing the Paper-Axis Motor Drive Assembly or the Encoder Disc. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.
System Error: Problem Description:
56:13 Error during the calibration of the Line-feed Motor/Encoder system.
Corrective Action: Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the Error Code has disappeared. System Error: Problem Description: 61:05 Firmware Upgrade or Color Calibration was rejected because the file was sent in the wrong format.
Corrective Action: Upgrade the RIP software or the Designjet System Maintenance Tool. System Error: Problem Description: 62:04, 63:04, 64:04 and 65:04 I/O module error (62 = parallel; 63 = Network; 64 = USB).
Corrective Action: Try the following: Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the Error Code has disappeared. If the Error Code reappears, upgrade the firmware. System Error: Problem Description: 71:03 Generic Firmware Error (Out of memory).
Corrective Action: Try the following: Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the Error Code has disappeared. If the Error Code reappears, check for a new Firmware release.
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System Error Codes System Error: Problem Description: 71:14 Memory Management Error (Out of memory during firmware upgrade).
Corrective Action: Try the following: Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the Error Code has disappeared. If the Error Code reappears, perform an emergency firmware upgrade Page 26. System Error: Problem Description: 72:04 Generic Firmware Error (expected).
Corrective Action: Try the following: Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the Error Code has disappeared. If the Error Code reappears, check for a new Firmware release. If possible, request the user to provide the following information which can be found on the information page: Firmware Release. Filename. Line. System Error: Problem Description: 74:12 Firmware Upgrade Error (Memory size check failed during firmware upgrade).
Corrective Action: Try the following: Perform the automatic troubleshooting procedure (requires a special firmware upgrade file that must be provided by the manufacturing division). System Error: Problem Description: 79:04 Generic Firmware Error (unexpected).
Corrective Action: Try the following: Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the Error Code has disappeared. If the Error Code reappears, check for a new Firmware release. If possible, request the user to provide the following information which can be found on the information page: Firmware Release. Filename. Line.
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System Error Codes System Error: Problem Description: 81:01 Paper-Axis shutdown - usually a paper-jam caused by a blockage of the Paper-axis System.
Corrective Action: Try the following: If this error code was caused by a paper-jam, unplug the power cable from the printer and clear the blockage. Plug in the power cable again and check if the Error Code has disappeared If this error code appeared but was NOT caused by a paper jam, replace the Paper-Axis Motor Drive Assembly Page 7-75. System Error: Problem Description: 81:12 Media Advance error.
Corrective Action: This error usually appears during the paper-advance calibration - Retry the paper-advance calibration. System Error: Problem Description: 83:10 Sheet feeding failure.
Corrective Action: Try the following: Replace the Out-Of-paper Sensor. Replace the Electronics Module Page 7-18. System Error: Problem Description: 85:10 Paper-Axis Encoder error.
Corrective Action: Try the following: Make sure that the Encoder Sensor cable is connected correctly. Replace the Paper-Axis Motor Drive Assembly Page 7-75. Replace the Electronics Module Page 7-18. System Error: Problem Description: 86:01 Scan-axis shutdown - usually a paper-jam caused by a blockage of the Scanaxis System.
Corrective Action: Try the following: Check that there are no obstacles in the Scan-Axis which stops the Carriage from moving freely. Too much friction in the Slider Rod, try lubricating the Slider Rod. The Carriage is bumping into the Service Station. If the Carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen it is because the Service Station cannot uncap
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System Error Codes the printheads. In this case replace the Service Station Assembly Page 7-24. Check that the belt is correctly installed and not damaged. Check that the Turnaround Pulley is correctly installed. Replace the Carriage Motor Assembly Page 7-29. System Error: Problem Description: 86:11 Scan-axis shutdown during initialization. Typically, this error occurs when the printer detects an incorrect length.
Corrective Action: Try the following: Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the Error Code has disappeared. Check that the Paper-Axis Drive Motor Assembly is correctly installed and that the bushing is correctly locked into position. Check that the Carriage moves freely and DOES NOT bump into the Service Station. If the Printheads are not installed, maybe the carriage cover is not closed completely. If the Error Code continues, replace the Carriage Assembly Page 7-35.
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System Error Codes
Warnings
System Error: Problem Description: 01:11 The Electronics Module is incorrectly positioned.
Corrective Action: Reseat the Electronics Module by Removing it from the Printer ( Page 7-18) and installing it again in the correct position. System Error: Problem Description: 01:12 Electronics Module Error.
Corrective Action: The Electronics Module EEPROM is flagged as empty and must be upgraded with the contents of the Carriage EEPROM, but the Carriage is also flagged as empty. The backup is not performed. This is the result of an error during the manufacturing or the repair process. Therefore the Electronics Module must be reconfigured. System Error: Problem Description: 02:10 Carriage failure.
Corrective Action: Replace the Carriage Assembly Page 7-35. System Error: Problem Description: 270:00 Black Color Calibration Failure - Black Color Calibration cancelled.
Corrective Action: Try the following: Clean the electrical contacts on the black printhead. If the error code continues, replace the black printhead. System Error: Problem Description: 271:00 Cyan Color Calibration Failure - Cyan Color Calibration cancelled.
Corrective Action: Try the following: Clean the electrical contacts on the cyan printhead. If the error code continues, replace the cyan printhead.
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System Error Codes System Error: Problem Description: 272:00 Magenta Color Calibration Failure - Magenta Color Calibration cancelled.
Corrective Action: Try the following: Clean the electrical contacts on the magenta printhead. If the error code continues, replace the magenta printhead. System Error: Problem Description: 273:00 Yellow Color Calibration Failure - Yellow Color Calibration cancelled.
Corrective Action: Try the following: Clean the electrical contacts on the yellow printhead. If the error code continues, replace the yellow printhead. System Error: Problem Description: 274:00 (Not applicable to HP DesignJet 70, 100, 100+, 110+) Light Cyan Color Calibration Failure - Light Cayan Color Calibration cancelled.
Corrective Action: Try the following: Clean the electrical contacts on the light cyan printhead. If the error code continues, replace the light cyan printhead. System Error: Problem Description: 275:00 (Not applicable to HP DesignJet 70, 100, 100+, 110+) Light Magenta Color Calibration Failure - Light Magenta Color Calibration cancelled.
Corrective Action: Try the following: Clean the electrical contacts on the light magenta printhead. If the error code continues, replace the light magenta printhead. System Error: Problem Description: 35:01 No Cleanout Assembly (or Duplexer, if installed) detected while loading media.
Corrective Action: Try the following: Remove the Cleanout Assembly ( Page 7-31) (or Duplexer, if installed) and install it again correctly. Replace the Duplexer Interconnect PCA. If the Error Code continues, replace the Cleanout Assembly Page 7-31.
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System Error Codes System Error: Problem Description: 58:10 Problem detected in the color sensor system.
Corrective Action: Replace the Carriage Assembly Page 7-35. System Error: Problem Description: 61:05 Language interpreting error. This is usually and error produced while parsing a file. There is probably an incompatibility between the driver and the firmware.
Corrective Action: Upgrade the RIP software or the Designjet System Maintenance Tool. System Error: Problem Description: 65:01 Communication Failure.
Corrective Action: Try the following: Unplug the power cable from the printer and check the cable connections (Parallel, USB and Network cables). Plug in the power cable again and check if the Error Code has disappeared. System Error: Problem Description: 66:02:1 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr) Horizontal clipping. May happen when the roll ends in the middle of printing an image. Could also happen when multi-pick occurs and two sheets are loaded together and they do not completely overlap.
Corrective Action: Make sure the image size is within the selected WIDTH of the sheet. System Error: Problem Description: 66:02:2 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr) Vertical clipping. May happen when the roll ends in the middle of printing an image. Could also happen when multi-pick occurs and two sheets are loaded together and they do not completely overlap.
Corrective Action: Make sure the image size is within the selected LENGTH of the sheet. System Error: Problem Description: 71:14 Out-of-memory while trying to process the firmware upgrade file. Probably this is a firmware bug, because the firmware should free up enough memory to perform the firmware upgrade process correctly.
Corrective Action: Perform an emergency firmware upgrade ( Page 2-26).
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System Error Codes System Error: Problem Description: 74:12 Firmware bug in the firmware upgrade process
Corrective Action: Try the following: Download the special file in order to update the bootlog. If possible, request the user to provide the following information which can be found on the information page: Firmware Release. Printer Serial Number. System Error: Problem Description: 81:01 Paper-Axis shutdown - usually a paper-jam caused by a blockage of the Paper-axis System.
Corrective Action: Try the following: If this error code was caused by a paper-jam, unplug the power cable from the printer and clear the blockage. Plug in the power cable again and check if the Error Code has disappeared If this error code appeared but was NOT caused by a paper jam, replace the Paper-Axis Motor Drive Assembly Page 7-75. System Error: Problem Description: 83:01:1 (Only applicable to HP DesignJet 30, 30n, 70, 100+, 110+, 90, 90r, 120, 120nr, 130, 130nr) The paper is rejected from the Bypass due to skew.
Corrective Action: When manually loading paper from the front of the paper, make sure that it is loaded straight. System Error: Problem Description: 83:01:3 (Only applicable to HP DesignJet 70/100plus/110plus) The paper is rejected from the roll due to skew.
Corrective Action: When loading paper from the roll, make sure that it is loaded straight. System Error: Problem Description: 94:02:1 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr, 130, 130nr) User selected Coated Paper and Best mode, but the Color Calibration profile was obsolete or missing for Coated Paper and the selected print quality setting.
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Coated Paper and the selected print quality setting.
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System Error Codes System Error: Problem Description: 94:02:2 (Only applicable to HP DesignJet 120/120nr) User selected Glossy Paper and Best mode, but the Color Calibration profile was obsolete or missing for Glossy Paper and the selected print quality setting.
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Glossy Paper and the selected print quality setting.
System Error: Problem Description:
94:02:3 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr, 130, 130nr) User selected Photo Paper and Best mode, but the Color Calibration profile was obsolete or missing for Photo Paper and the selected print quality setting.
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo Paper and the selected print quality setting. System Error: Problem Description: 94:02:4 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr, 130, 130nr) User selected Heavy-Weight Coated Paper and Best mode, but the Color Calibration profile was obsolete or missing for Heavy-Weight Coated Paper and the selected print quality setting.
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for HeavyWeight Coated Paper and the selected print quality setting. System Error: Problem Description: 94:02:5 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr, 130, 130nr) User selected Proofing Semi-Gloss Paper and Best mode, but the Color Calibration profile was obsolete or missing for Proofing Semi-Gloss Paper and the selected print quality setting.
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Proofing Semi-Gloss Paper and the selected print quality setting. System Error: Problem Description: 94:02:6 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr) User selected Photo Matte Paper and Best mode, but the Color Calibration profile was obsolete or missing for Photo Matte Paper and the selected print quality setting.
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo Matte Paper and the selected print quality setting. System Error: Problem Description: 94:02:7 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr, 130, 130nr) User selected Photo Satin Paper and Best mode, but the Color Calibration profile was obsolete or missing for Photo Satin Paper and the selected print
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System Error Codes quality setting. Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo Satin Paper and the selected print quality setting. System Error: Problem Description: 94:02:8 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr, 130, 130nr) User selected Coated Paper and Max dpi, but the Color Calibration profile was obsolete or missing for Coated Paper and the selected print quality setting.
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Coated Paper and the selected print quality setting. System Error: Problem Description: 94:02:9 (Only applicable to HP DesignJet 120/120nr) User selected Glossy Paper and High Resolution mode, but the Color Calibration profile was obsolete or missing for Glossy Paper and the selected print quality setting.
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Glossy Paper and the selected print quality setting. System Error: Problem Description: 941:02:1 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr, 130, 130nr) User selected Photo Paper and Max dpi, but the Color Calibration profile was obsolete or missing for Photo Paper and the selected print quality setting.
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo Paper and the selected print quality setting. System Error: Problem Description: 941:02:2 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr, 130, 130nr) User selected Heavy-Weight Coated Paper and Max dpi, but the Color Calibration profile was obsolete or missing for Heavy-Weight Coated Paper and the selected print quality setting.
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for HeavyWeight Coated Paper and the selected print quality setting. System Error: Problem Description: 941:02:3 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 120, 120nr, 130, 130nr) User selected Proofing Semi-Gloss Paper and Max dpi mode, but the Color Calibration profile was obsolete or missing for Proofing Semi-Gloss Paper and the selected print quality setting.
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Proofing
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System Error Codes Semi-Gloss Paper and the selected print quality setting. System Error: Problem Description: 941:02:4 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr) User selected Photo Matte Paper and Max dpi mode, but the Color Calibration profile was obsolete or missing for Photo Matte Paper and the selected print quality setting.
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo Matte Paper and the selected print quality setting. System Error: Problem Description: 941:02:5 (Only applicable to HP DesignJet 30, 30n, 90, 90r, 130, 130nr) User selected Photo Satin Paper and Max dpi mode, but the Color Calibration profile was obsolete or missing for Photo Satin Paper and the selected print quality setting.
Corrective Action: Using the System Maintenance Tool, perform Color Calibration for Photo Satin Paper and the selected print quality setting. System Error: Problem Description: 94:04 Firmware Error (during color calibration).
Corrective Action: Try the following: Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the Error Code has disappeared. If the Error Code reappears, check for a new Firmware release. System Error: Problem Description: 94:08 Color Calibration Warning - Color Calibration not cancelled but Color Calibration values are likely to be incorrect.
Corrective Action: Try the Color Calibration again, but this time using a different type of media (preferably HP media). System Error: Problem Description: 94:10 Color Calibration Failure - Color Calibration cancelled.
Corrective Action: Try the following: Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and try the Color Calibration again. If this error code appears again, check the Color Calibration print: If the Color Calibration was printed correctly without any print defects, then check that the media is moving freely (backwards and forwards) while the printer is scanning it. If the Color Calibration was printed incorrectly, with some print defects,
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System Error Codes replace the faulty Printhead of the color where the defects were noticeable. If the Error Code continues, replace the Carriage Assembly Page 7-35. System Error: Problem Description: 95:00 Printhead Alignment Failure - Printhead Alignment cancelled.
Corrective Action: Try the following: Clean the printhead indicated by the printer. If the error code continues, replace the faulty printhead. System Error: Problem Description: 95:02 Printhead Alignment Failure - Printhead Alignment cancelled.
Corrective Action: Try the following: Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and try the Printhead Alignment again. If this error code appears again, check the Printhead Alignment print: If the Printhead Alignment was printed correctly without any print defects, then check that the media is moving freely (backwards and forwards) while the printer is scanning it. If the Printhead Alignment was printed incorrectly, with some print defects, replace the faulty Printhead of the color where the defects were noticeable. System Error: Problem Description: 95:04 Firmware Error (during Printhead Alignment).
Corrective Action: Upgrade the printer to the latest firmware release.
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System Error Codes
Startup track mode
Introduction The startup track mode is designed to enable you to identify a failing subsystems while the printer is initializing. Startup track mode provides a specific indication of which particular subsystem is failing. This mode is not intended for use by end-users. Initializing the printer in Startup track mode To initialize the printer in Startup track mode: 1 Hold the 'Continue' button while connecting the printer to the power supply. 2 During the initialization of the printer, the front panel will display a range of code numbers in the form of squares, these code numbers added together represent the various subsystems about to be initialized. 3 Once the printer comes to initializing the failing subsystem, the front panel will hang, and all that will be displayed is the failing subsystem. Interpreting the numbered code system While the printer is initializing, the front panel will display a sequence of squares in the last two columns. Each position in the last two columns represents a number, all the numbers represented are shown below. To find the failing subsystem, add the numbers together that have a square and refer to the list of numbers with their associated subsystems page 20.
In the example below the printer is initializing and the front panel has stopped and is displaying squares in positions 16, 32, 64 and 4. Add these four values together and you get 116, refer to the list on page 20, and we can see the failing subsystem is the Trailing Cable.
If the display reaches 191, you will need to turn On the printer from the power button. If all the subsystems pass the initialization, the printer will initialize normally and go to the ready status.
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System Error Codes Subsystem Code Description This is the list of the subsystems and their associated Startup Track Numbers. Many of the descriptions of the Subsystems will not be immediately obvious, when this is the case contact the lfp help desk and they can assist you Startup track number: Associated Subsystem Startup Track 004: Calling EiffelMain Startup Track 005: Initializing Classes Startup Track 006: Initializing SM Startup Track 007: Initializing Memory Startup Track 008: Initializing MemoryVolatile Startup Track 009: Initializing MemoryEndian Startup Track 010: Initializing MemoryVolatileEndian Startup Track 011: Initializing Impala Startup Track 012: Initializing ColdFire Startup Track 013: Initializing ImpalaInterruptController Startup Track 014: Initializing MechProcTaskHiIntA Startup Track 015: Initializing IsardInterruptA Startup Track 016: Initializing Watchdog Startup Track 017: Initializing Chronometer Startup Track 018: Initializing EddTimer Startup Track 019: Initializing IsardInterruptB Startup Track 020: Initializing PciSlot2Interrupt Startup Track 021: Initializing PciSlot3Interrupt Startup Track 022: Initializing PciSlot4Interrupt Startup Track 023: Initializing PciSlot5Interrupt Startup Track 024: Initializing MagentaFireLow Startup Track 025: Initializing BongoGpio Startup Track 026: Initializing SecondTraySensor Startup Track 027: Initializing CleanoutSensor Startup Track 028: Initializing RearPathPaperSensor Startup Track 029: Initializing BlackCartridgeSensor Startup Track 030: Initializing CyanCartridgeSensor Startup Track 031: Initializing MagentaCartridgeSensor Startup Track 032: Initializing YellowCartridgeSensor Startup Track 033: Initializing LightMagentaCartridgeSensor Startup Track 034: Initializing LightCyanCartridgeSensor Startup Track 035: Initializing SynergyReset Startup Track 036: Initializing FrontPanelReset Startup Track 037: Initializing PowerFan Startup Track 038: Initializing FrontPanelInterrupt Startup Track 039: Initializing CoverWindowSensor Startup Track 040: Initializing nUSB_ENABLE Startup Track 041: Initializing USB_CONNECT
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HP Designjet Ultra Low End Printer Service Manual
System Error Codes
Startup track number: Associated Subsystem Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track 042: Initializing TrailingCable3Sensor 043: Initializing TrailingCable12Sensor 044: Initializing PrintheadSensor 045: Initializing BongoBrake 046: Initializing Dma 047: Initializing BongoEncoder 048: Initializing ServiceStationEncoder 049: Initializing SSPwm 050: Initializing PaperPwm 051: Initializing RampPwm 052: Initializing CarriagePwmForward 053: Initializing CarriagePwmReverse 054: Initializing BomboPwm 055: Initializing EddPwm 056: Initializing ImpalaCarriagePosition 057: Initializing I2c0 058: Initializing I2c1 059: Initializing I2c2 060: Initializing I2c3 061: Initializing Darwin 062: Initializing PciCtrl 063: Initializing PciDma 064: Initializing MBandToPixel 065: Initializing PixelData 066: Initializing BlackCSData 067: Initializing CyanCSData 068: Initializing MagentaCSData 069: Initializing YellowCSData 070: Initializing LightCyanCSData 071: Initializing LightMagentaCSData 072: Initializing BlackPrintHead 073: Initializing CyanPrintHead 074: Initializing MagentaPrintHead 075: Initializing YellowPrintHead 076: Initializing LightCyanPrintHead 077: Initializing LightMagentaPrintHead 078: Initializing BlockBlack 079: Initializing BlockColor 080: Initializing ContoneToRaster 081: Initializing Enhancer 082: Initializing RasterToMband 083: Initializing MechProcA 084: Initializing MemoryUncached 085: Initializing Isard
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System Error Codes
Startup track number: Associated Subsystem Startup Track 086: Initializing IsardInterruptController Startup Track 087: Initializing PaperInterrupt Startup Track 088: Initializing IsardPMTimer Startup Track 089: Initializing IsardKFort Startup Track 090: Initializing IsardCarriagePosition Startup Track 091: Initializing IsardPaperPosition Startup Track 092: Initializing MediaPosition Startup Track 093: Initializing PaperEncoderPosition Startup Track 094: Initializing IsardMotorShortcut Startup Track 095: Initializing Eridani Startup Track 096: Initializing EddOn Startup Track 097: Initializing ServiceStationLed Startup Track 098: Initializing FetRegulator Startup Track 099: Initializing EddOut Startup Track 100: Initializing DuplexerConversor Startup Track 101: Initializing EridaniConversorAuto Startup Track 102: Initializing EridaniConversorAB Startup Track 103: Initializing EridaniConversorAnA Startup Track 104: Initializing EridaniConversorBnB Startup Track 105: Initializing PaperDriver Startup Track 106: Initializing ServiceStationDriver Startup Track 107: Initializing RampDriver Startup Track 108: Initializing DuplexerSensor Startup Track 109: Initializing PaperMotorHw Startup Track 110: Initializing CarriageMotorHw Startup Track 111: Initializing ServiceStationMotorHw Startup Track 112: Initializing BongoEncoderWindowHw Startup Track 113: Initializing BongoMotorHw Startup Track 114: Initializing RampMotorHw Startup Track 115: Initializing FrontPanelHw Startup Track 116: Initializing TrailingCable Startup Track 117: Initializing CarriageBoardHw Startup Track 118: Initializing SynergyA Startup Track 119: Initializing VPPA Startup Track 120: Initializing VPPB Startup Track 121: Initializing SynergyInternalRegulatorA Startup Track 122: Initializing Led1Voltage Startup Track 123: Initializing EndeavourA Startup Track 124: Initializing EndeavourAcumenA Startup Track 125: Initializing CLC_Channel0 Startup Track 126: Initializing CLC_Channel1 Startup Track 127: Initializing CLC_Channel2 Startup Track 128: Initializing EndeavourVRefConversor Startup Track 129: Initializing CLC_ChannelDACConversor
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System Error Codes
Startup track number: Associated Subsystem Startup Track 130: Initializing IS_Channel3Conversor_A Startup Track 131: Initializing CLC_Channel0Conversor Startup Track 132: Initializing CLC_Channel1Conversor Startup Track 133: Initializing CLC_Channel2Conversor Startup Track 134: Initializing Led2Voltage Startup Track 135: Initializing Black5V Startup Track 136: Initializing Yellow5V Startup Track 137: Initializing Magenta5V Startup Track 138: Initializing Cyan5V Startup Track 139: Initializing Black12V Startup Track 140: Initializing Yellow12V Startup Track 141: Initializing Magenta12V Startup Track 142: Initializing Cyan12V Startup Track 143: Initializing VPen_Current_Sense_A Startup Track 144: Initializing VPen_OV_Latch_A Startup Track 145: Initializing VPen_OV_Clear_Latch_A Startup Track 146: Initializing VPen_UV_Latch_A Startup Track 147: Initializing VPen_UV_Clear_Latch_A Startup Track 148: Initializing VPen_OV_Present_A Startup Track 149: Initializing VPen_UV_Present_A Startup Track 150: Initializing EndeavourB Startup Track 151: Initializing EndeavourAcumenB Startup Track 152: Initializing IS_Channel3Conversor_B Startup Track 153: Initializing Led3Voltage Startup Track 154: Initializing LightMagenta5V Startup Track 155: Initializing LightCyan5V Startup Track 156: Initializing LightMagenta12V Startup Track 157: Initializing LightCyan12V Startup Track 158: Initializing VPen_Current_Sense_B Startup Track 159: Initializing VPen_OV_Latch_B Startup Track 160: Initializing VPen_OV_Clear_Latch_B Startup Track 161: Initializing VPen_UV_Latch_B Startup Track 162: Initializing VPen_UV_Clear_Latch_B Startup Track 163: Initializing VPen_OV_Present_B Startup Track 164: Initializing VPen_UV_Present_B Startup Track 165: Initializing Eerom Startup Track 166: Initializing EeromCarriage Startup Track 167: Initializing PrintheadControl Startup Track 168: Initializing BlackPrintheadAcumen Startup Track 169: Initializing CyanPrintheadAcumen Startup Track 170: Initializing MagentaPrintheadAcumen Startup Track 171: Initializing YellowPrintheadAcumen Startup Track 172: Initializing LightCyanPrintheadAcumen Startup Track 173: Initializing LightMagentaPrintheadAcumen
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System Error Codes
Startup track number: Associated Subsystem Startup Track 174: Initializing BlackCartridgeAcumen Startup Track 175: Initializing CyanCartridgeAcumen Startup Track 176: Initializing MagentaCartridgeAcumen Startup Track 177: Initializing YellowCartridgeAcumen Startup Track 178: Initializing LightCyanCartridgeAcumen Startup Track 179: Initializing LightMagentaCartridgeAcumen Startup Track 180: Initializing ColorSensor Startup Track 181: Initializing ColorSensorLed1 Startup Track 182: Initializing ColorSensorLed2 Startup Track 183: Initializing ColorSensorLed3 Startup Track 184: Initializing ColorSensorConversorA Startup Track 185: Initializing ColorSensorConversorB Startup Track 186: Initializing ColorSensorConversorC Startup Track 187: Initializing V5_V12_ISDetection Startup Track 188: Initializing VPP_ISDetection Startup Track 189: Initializing InterruptController Startup Track 190: SM Initialized Startup Track 191: Back from EiffelMain!!! PRESS POWER BUTTON HERE!! Startup Track 192: Initializing VPPA Startup Track 193: Initializing VPPB Startup Track 194: Initializing SynergyInternalRegulatorA Startup Track 195: Initializing Led1Voltage Startup Track 196: Initializing EndeavourAcumenA Startup Track 197: Initializing CLC_Channel0 Startup Track 198: Initializing CLC_Channel1 Startup Track 199: Initializing CLC_Channel2 Startup Track 200: Initializing EndeavourVRefConversor Startup Track 201: Initializing CLC_ChannelDACConversor Startup Track 202: Initializing IS_Channel3Conversor_A Startup Track 203: Initializing CLC_Channel0Conversor Startup Track 204: Initializing CLC_Channel1Conversor Startup Track 205: Initializing CLC_Channel2Conversor Startup Track 206: Initializing Led2Voltage Startup Track 207: Initializing Black5V Startup Track 208: Initializing Yellow5V Startup Track 209: Initializing Magenta5V Startup Track 210: Initializing Cyan5V Startup Track 211: Initializing Black12V Startup Track 212: Initializing Yellow12V Startup Track 213: Initializing Magenta12V Startup Track 214: Initializing Cyan12V Startup Track 215: Initializing VPen_Current_Sense_A
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System Error Codes
Startup track number: Associated Subsystem Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Startup Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track Track 216: Initializing VPen_OV_Latch_A 217: Initializing VPen_OV_Clear_Latch_A 218: Initializing VPen_UV_Latch_A 219: Initializing VPen_UV_Clear_Latch_A 220: Initializing VPen_OV_Present_A 221: Initializing VPen_UV_Present_A 222: Initializing EndeavourAcumenB 223: Initializing IS_Channel3Conversor_B 224: Initializing Led3Voltage 225: Initializing LightMagenta5V 226: Initializing LightCyan5V 227: Initializing LightMagenta12V 228: Initializing LightCyan12V 229: Initializing VPen_Current_Sense_B 230: Initializing VPen_OV_Latch_B 231: Initializing VPen_OV_Clear_Latch_B 232: Initializing VPen_UV_Latch_B 233: Initializing VPen_UV_Clear_Latch_B 234: Initializing VPen_OV_Present_B 235: Initializing VPen_UV_Present_B
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System Error Codes
Emergency Firmware Upgrade
1 Unplug the power cord from the printer and wait a few seconds. 2 Press and hold the Cancel (red) button while plugging in the power cord. 3 The printer will initialize in emergency mode (the front panel will display just the arrow icon). 4 Connect the printer to the computer with a parallel cable. 5 Send the firmware file through the parallel port from the DOS command prompt. Type: copy /b firmware_file lpt1: and then press ENTER.
1
2
3
4
101010101 101010101 101010101 101010101
10101010101010101010101
5
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System Error Codes
System Error Codes - Explanation
System Error Codes explain which component/system is failing and what action should be taken to resolve the problem. System Error Codes are displayed directly on the front panel (but can also be seen on the Information Page) and have been defined in the format XX.YZ. Warnings will not be displayed on the front panel, but will instead only appear on the Information Page and have been defined in the format XXn.YZ.m. XX: Service Part (2 digits). n: Service Part Index (if more than one used in the product) - Optional. e.g. Identify the Ink Supply (color and number). Y: Who should perform the action (1 digit) - (User or Service Engineer). Z: Action to perform (1 digit). m: additional actions/information to consider (1 digit) - Optional. e.g. Non-authorized ink was detected, PM was triggered or Printhead in/out of Warranty. The following table explains the XX part of the System Error Code or Warning: Items in red are not applicable to the printers. Code 01 02 03 04 05 06 07 08 11 12 17 21 22 23 24 25 26n 26n 31 32 33 Component/System Main PCA/Electronics Module Carriage/Carriage PCA Power Supply Unit Network Card Formatter Hard Disk Drive Interconnect PCA Front Panel Trailing Cable Carriage Flex Circuit Interconnect Cable Service Station Ink Supply Station Pressure System (APS) Ink Delivery Tubes Spittoon Ink Cartridge (color n) Printhead (color n) Cutter Take-up Reel Sheet Feeder
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System Error Codes
Code 34 35 36 37 38 41 42 43 44 51 52 53 54 55 56 57 58 59 61 62 63 64 65 66 71 72 73 74 79 81 82 83 84 85 86 87 91 92 93 94 95 96
Component/System Dryer/Blower Cleanout Assembly Duplexer ARSS/Rollfeed Output Tray Paper-Axis Motor Scan-Axis Motor Vacuum Fan Aerosol fan Window Sensor Drop Detector Media Sensor Pinch-Arm Sensor Line Sensor Drive Roller Encoder Sensor Ink Leak Detector Color Sensor Media Type Sensor Language Interpreting Input/Output through Parallel Port Input/Output through Network Card Input/Output through USB Port Input/Output (not know what port) Print Job Configuration Memory Management Generic Firmware Motor Control Functions Firmware Upgrade Firmware Crash Media Advance Media Cut Single-Sheet Feeding Roll Feeding Media-Axis Encoder Reading Carriage Movement Scan-Axis Encoder Reading Printhead Firing Servicing Ink Pumping Color Calibration Printhead Alignment Image Quality Troubleshooting
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System Error Codes The following table explains the YZ part of the System Error Code or Warning: Code 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 Recovery Action Replace Reseat/Reconnect/Clean/Adjust (manually) Calibrate/Adjust (using Automatic Process) Power OFF Upgrade System Firmware Upgrade Driver Add Accessory Escalate Send Plot Again Wrong Part Installed Replace Reseat/Reconnect/Clean/Adjust (manually) Calibrate/Adjust (using Automatic Process) Power OFF Upgrade System Firmware Upgrade Driver Add Accessory Escalate Send Plot Again Wrong Part Installed Response
Possible for customer to perform action
HP qualified personnel assistance required
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System Error Codes
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HP Designjet Ultra Low End Printer Service Manual
System Maintenance Utility
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3
Introduction 3-2 Launching the System Maintenance Utility (Designjet 120/120nr) 3-2 Launching the System Maintenance Utility (Designjet 30, 30n, 90, 90r, 130, 130nr) 3-3 System Maintenance Utility (HP Designjet 120/120nr) 3-4 Color Calibration 3-4 Get Printer Information 3-6 Align Printheads 3-7 Clean Printheads 3-8 Update Firmware 3-9 Print Test Page 3-10 Calibrate Paper Feed 3-11 Reset Jetdirect Card 3-13 System Maintenance Utility (Designjet 30, 30n, 90, 90r, 130, 130nr) 3-14 Main Menu - Printer Front Panel Replication 3-14 Color Calibration 3-15 Align Printheads 3-19 Clean Printheads 3-20 Check Image Quality 3-21 Calibrate Paper Feed 3-22 Get Printer Information 3-24 Update Firmware 3-25 Reset Jetdirect Network Card 3-26
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System Maintenance Utility
Introduction
The System Maintenance Utility is designed to assist the customer with common maintenance tasks for the printer and also to resolve common problems that they may encounter. Print jobs must not be sent to the printer while the system maintenance utility is in use. Since the design of the System Maintenance Tool is different between the Designjet 120/120nr and Designjet 130/130, this chapter will explain how to use the tool for each product separately: Explanation on how to use the System Maintenance Utility for the Designjet 120,120nr is found on Page 2. Explanation on how to use the System Maintenance Utility for the Designjet 30, 30n, 130, 130nr is found on Page 3.
Launching the System Maintenance Utility (Designjet 120/120nr)
The System Maintenance Utility is launched via the HP printer driver. Step 1 - Click on the "Advanced" tab
Step 2 - Click on the "Maintenance" box When you finish using the System Maintenance Utility, you must click on exit on the left hand column before closing the browser.
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System Maintenance Utility
Launching the System Maintenance Utility (Designjet 30, 30n, 90, 90r, 130, 130nr)
There are two ways of launching the System Maintenance Utility. From your computer's desktop (Windows, Mac OS 9 and X) 1 Double click the hp designjet system maintenance icon on the desktop.
2 A printer selector window opens - select your printer from the list. Step 1 - Select Printer
Step 2 - Click on next
3 Click Next (in Windows) or Configure (in Mac OS). From the Printer Driver (Windows, Mac OS X) In the Windows driver click the hp designjet system maintenance icon in the Services tab. In Mac OS X, select the Printer in the Print Center or Print Setup Utility and click configure.
When you finish using the System Maintenance Utility, you must click on exit on the left hand column before closing the browser.
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System Maintenance Utility
System Maintenance Utility (HP Designjet 120/120nr)
Color Calibration
The Color Calibration should ONLY be performed by the user when required. Why calibrate color? Calibrate color performs a maintenance function to ensure color consistency. If you calibrate correctly, the colors printed on printers with different printheads will look very similar.
This picture shows an exaggerated example of how a printout could look like before and after color calibration. When do I calibrate color? It is recommended that you calibrate color every time you replace a printhead or when you perceive color degradation on the printouts. There is no need to perform this operation each time you print. The results of the color calibration will be applied to all print jobs that follow, even if you power off the printer. Perform color calibration if you print with the regular hp designjet 120 printer driver, which was included with the printer or which you downloaded from the Web. If you use a PostScript driver such as Adobe PS or LaserWriter to print through a PostScript RIP provided by HP or another third-party company, the results of calibrate color will not be applied to your print jobs. In this case, refer to your PostScript RIP documentation for information on how to perform color calibration. How do I calibrate color? You have to calibrate color for every Paper Type that requires color consistency. For example, if you require consistent colors on glossy paper and on heavy weight coated paper, you must perform one color calibration for the former and another for the latter Paper Type. When you want to calibrate color, remember to select the Print Quality option that you are going to use to print. For example, if you want to print with the High Resolution option, select High Resolution before performing the color calibration. If the Color calibration fails, print the information page and check the list of warnings under the printer status section.
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System Maintenance Utility Calibrate Color as shown below:
Step 1 - Select "calibrate color"
Step 3 - Press "Calibrate Color"
Step 2 - Select Paper Type and Print Quality
Sample of the Color Calibration Print
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System Maintenance Utility
Get Printer Information
This option allows you to view all the information available on the Printer: Printer Identification. Printer Status. Printer Job Queue. Printer Errors and Warnings. Printer Usage. Ink Consumable Identification. Ink Consumable Status. Ink Consumable Usage. Network Card Information. Refer to the Test Prints chapter for explanations on each section.
Step 1 - Select "Get Printer Information"
Sample of the information page
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HP Designjet Ultra Low End Printer Service Manual
System Maintenance Utility
Align Printheads
Align printheads performs a maintenance function with the printheads. Proper alignment insures correct registration between ink colors while printing. This is only recommended if you are experiencing problems with print quality. Before you continue, please verify that three sheets of paper are loaded in the default tray. If the printhead alignment fails on the first attempt, the printer will retry the alignment twice. Do not power off the printer during this operation. The printer display will indicate busy until the operation is finished.
Step 1 - Select "align printheads"
Step 2 - Press "align printheads"
Pattern for Bidirectional compensation and directionality on Scan-Axis
To calibrate the sensors Pattern for directionality on Paper-Axis Test Result Sample of the Printhead Alignment Page Pass Fail
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System Maintenance Utility
Clean Printheads
Clean printheads helps maintain proper operation of all nozzles in the printheads. This is only recommended if you are experiencing problems with print quality such as banding. Three levels of cleaning are available: soft, medium and hard. As a first step, the soft cleaning should be used. If you still experience the same image problems, then select medium. Hard cleaning should only be used as a last resort. Do not power off the printer during this operation. The printer display will indicate busy until the operation is finished. Before cleaning the printheads, first check the maximum recovery level already performed on the printheads. If hard level (Recovery Level 3) has already been performed, then do not try performing hard level again. The Maximum Recovery Level can be seen on the Printer Information page in the "Printhead History" section.
Maximum Recovery Level already performed
Step 1 - Select "clean printheads"
Step 3 - Press "clean printheads" Step 2 - Select the recovery level to be performed
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HP Designjet Ultra Low End Printer Service Manual
System Maintenance Utility
Update Firmware
Update firmware updates the built-in software of the printer. The update process will check the printer's version with the latest version available from HP. Before trying this utility, first make sure that you have an internet connection. Do not power off the printer during this operation. The printer display will indicate busy until the operation is finished. The first step will be to check if newer printer software is available. If newer software is available, then follow the instructions in the window in order to upgrade the printer software.
Step 1 - Select "update firmware"
Step 2 - Click on this link
If newer printer software is not available, then this message will be displayed
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System Maintenance Utility
Print Test Page
Print test page provides two diagnostic pages for printing. The following test pages are available: Image Quality Diagnostic page. Skew Diagnostic page. These commands only print the diagnostic pages and do not provide analysis of the results. A full troubleshooting process is available using the troubleshooting command under the Web Services option. Select "troubleshooting" for the analysis of the test pages
Step 1 - Select "print test page"
Step 2 - Click on "Image Quality" or "Skew"
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HP Designjet Ultra Low End Printer Service Manual
System Maintenance Utility
Calibrate Paper Feed
Calibrate paper feed is used to adjust the printer parameters for use with different types of print media. This only affects the physical movement of paper and does not affect the color calibration profiles. This calibration is a two-step process. Step one is to print a special test page with the paper calibration test pattern. This page must be printed on A3 or 11x17 paper sizes. After printing the test page, you must feed the test page back into the printer via the front single-sheet paper feed.
Step 1 - Select "calibrate paper feed"
Step 2 - Select Media Source and Media Type
Step 3 - Press "print test plot" Indication that tells you how to load the paper to scan the pattern
Sample of the Accuracy Calibration Print
Pattern printed several times Optimize for different areas of the print zone
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System Maintenance Utility Once the Accuracy Calibration has been printed, rotate the page and reload it upside down (image facing down).
Step 1 - Rotate the page and reload it upside down (image facing down)
Step 2 - Press "scan test plot"
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HP Designjet Ultra Low End Printer Service Manual
System Maintenance Utility
Reset Jetdirect Card
Use this function to reset the HP Jetdirect card configuration to the factory defaults. This should only be used if the HP Jetdirect card is not responding and no other recovery method works. Any user configuration information, for example the IP address, will be lost. In this case the system maintenance utility will not be able to communicate with the printer using the network. The HP Jetdirect card will need to be reconfigured, using WebJetAdmin for example, after this reset.
Step 1 - Select "reset jetdirect card"
Step 2 - Press "reset jetdirect"
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System Maintenance Utility
System Maintenance Utility (Designjet 30, 30n, 90, 90r, 130, 130nr)
Main Menu - Printer Front Panel Replication
The main page of the System Maintenance Utility includes a replica of the Printer's Front Panel showing the status of the Printer. The replica Front Panel does not show the real-time status. It is a snapshot which can be refreshed by pressing the refresh button either on the web browser toolbar or in the actual replica window.
Click to refresh status of Front Panel
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System Maintenance Utility
Color Calibration
The Color Calibration should ONLY be performed by the user when required. Why calibrate color? Calibrate color performs a maintenance function to ensure color consistency. If you calibrate correctly, the colors printed on printers with different printheads will look very similar.
This picture shows an exaggerated example of how a printout could look like before and after color calibration. When do I calibrate color? It is recommended that you calibrate color every time you replace a printhead or when you perceive color degradation on the printouts. There is no need to perform this operation each time you print. The results of the color calibration will be applied to all print jobs that follow, even if you power off the printer. Perform color calibration if you print with the regular hp designjet 120 printer driver, which was included with the printer or which you downloaded from the Web. If you use a PostScript driver such as Adobe PS or LaserWriter to print through a PostScript RIP provided by HP or another third-party company, the results of calibrate color will not be applied to your print jobs. In this case, refer to your PostScript RIP documentation for information on how to perform color calibration. How do I calibrate color? You have to calibrate color for every Paper Type that requires color consistency. For example, if you require consistent colors on glossy paper and on heavy weight coated paper, you must perform one color calibration for the former and another for the latter Paper Type. When you want to calibrate color, remember to select the Print Quality option that you are going to use to print. For example, if you want to print with the High Resolution option, select High Resolution before performing the color calibration. If the Color calibration fails, print the information page and check the list of warnings under the printer status section.
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System Maintenance Utility Performing the Color Calibration (HP DesignJet 30, 30n,130, 130nr) Step 1 - Select "calibrate color"
OR Double click on the "calibrate color" icon on the computer desktop
Step 2 - Select Paper Type and Print Quality
Step 3 - Press "Calibrate Color"
This table gives you the color calibration status for each type of paper and print quality. You can also use this table to delete color calibration profiles that you don't need.
Step 1 - Select color calibration profile Step 2 - Press "delete calibration profile"
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HP Designjet Ultra Low End Printer Service Manual
System Maintenance Utility Performing the Color Calibration (HP DesignJet 90, 90r) Double click on the "calibrate color" icon on the computer desktop
Launch system maintenance tool via the hp driver
OR
Step 1 - Select "calibrate color"
Step 2 - Select Paper Type and Print Quality
Step 3 - Press "Calibrate Color"
This table gives you the color calibration status for each type of paper and print quality. You can also use this table to delete color calibration profiles that you don't need. Step 1 - Select color calibration profile Step 2 - Press "delete calibration profile"
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System Maintenance Utility Sample of the Color Calibration Print:
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HP Designjet Ultra Low End Printer Service Manual
System Maintenance Utility
Align Printheads
Align printheads performs a maintenance function with the printheads. Proper alignment insures correct registration between ink colors while printing. This is only recommended if you are experiencing problems with print quality. Before you continue, please verify that three sheets of paper are loaded in the default tray. If the printhead alignment fails on the first attempt, the printer will retry the alignment twice. Do not power off the printer during this operation. The printer display will indicate busy until the operation is finished. Step 1 - Select "maintain printheads" and then "align printheads"
Step 2 - Press "align printheads"
Pattern for Bidirectional compensation and directionality on Scan-Axis
To calibrate the sensors Pattern for directionality on Paper-Axis Test Result Sample of the Printhead Alignment Page Pass Fail
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System Maintenance Utility
Clean Printheads
Clean printheads helps maintain proper operation of all nozzles in the printheads. This is only recommended if you are experiencing problems with print quality such as banding. Three levels of cleaning are available: soft, medium and hard. As a first step, the soft cleaning should be used. If you still experience the same image problems, then select medium. Hard cleaning should only be used as a last resort. Do not power off the printer during this operation. The printer display will indicate busy until the operation is finished. Before cleaning the printheads, first check the maximum recovery level already performed on the printheads. If hard level (Recovery Level 3) has already been performed, then do not try performing hard level again. The Maximum Recovery Level can be seen on the Printer Information page in the "Printhead History" section.
Maximum Recovery Level already performed
Step 1 - Select "maintain printheads" and then "clean printheads"
Step 3 - Press "clean printheads" Step 2 - Select the recovery level to be performed
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System Maintenance Utility
Check Image Quality
Check image quality provides two diagnostic pages for printing. The following test pages are available: Image Quality Diagnostic page. Skew Diagnostic page. These commands only print the diagnostic pages and do not provide analysis of the results. A full troubleshooting process is available using the troubleshooting command