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HP LaserJet 3015, 3020, and 3030 all-in-one
Service Manual
Copyright Information © Copyright 2004 Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number Q2665-90901 Edition 1, 01/2004
Trademark Credits Adobe® and PostScript® are trademarks of Adobe Systems Incorporated. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. Safety Information WARNING! Potential Shock Hazard Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. Read and understand all instructions in the user guide. Observe all warnings and instructions marked on the product. Use only a grounded electrical outlet when connecting the HP LaserJet 3015, 3020, and 3030 all-in-one products to a power source. If you don't know whether the outlet is grounded, check with a qualified electrician. Do not touch the contacts on the end of any of the sockets on the HP LaserJet 3015, 3020, or 3030 all-in-one. Replace damaged cords immediately. Unplug this product from wall outlets before cleaning. Do not install or use this product near water or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the power cord and the power cord will not be damaged. If the product does not operate normally, see the online user guide. Refer all servicing questions to qualified personnel.
Table of contents
1 Product Information
Product configurations............................................................................................................... 2 HP LaserJet 3015, 3020, and 3030 all-in-one products......................................................2 HP LaserJet 3015 all-in-one product...................................................................................3 HP LaserJet 3020/3030 all-in-one product..........................................................................3 Product features ........................................................................................................................ 4 Overview of products................................................................................................................. 5 Hardware components........................................................................................................ 5 Product identification.................................................................................................................. 7 Model and serial numbers................................................................................................... 7 Product specifications................................................................................................................ 8 Physical specifications......................................................................................................... 8 Environmental specifications (all models)...........................................................................8 HP LaserJet 3015 performance specifications....................................................................8 HP LaserJet 3020/3030 performance specifications.........................................................10 Electrical specifications (all models)..................................................................................12 Acoustic emissions (all models)........................................................................................12 Skew specifications (all models).......................................................................................12 HP LaserJet 3030 fax capabilities.....................................................................................13 HP LaserJet 3015, 3020, and 3030 all-in-one battery.......................................................14 Warranty statement.................................................................................................................. 5 1 HP's Premium Protection print-cartridge warranty...................................................................16 Extended warranty................................................................................................................... 17 Print-cartridge information ....................................................................................................... 18 Refilled print cartridges .................................................................................................... 8 1 HP LaserJet printing supplies ...........................................................................................18 HP Printing Supplies Returns and Recycling Program information..................................18 FCC regulations....................................................................................................................... 20 Telephone Consumer Protection Act (United States)..............................................................22 IC CS-03 requirements............................................................................................................ 23 Declaration of Conformity ........................................................................................................ 24 Safety statements.................................................................................................................... 25 Laser safety statement......................................................................................................25 Canada DOC regulations.................................................................................................. 25 Laser statement for Finland............................................................................................... 6 2 Korean EMI statement....................................................................................................... 6 2 Australian EMC requirements............................................................................................26 Regulatory information for the European Union countries/regions .........................................27
2 Operation
Operating environment............................................................................................................. 30 Identifying the control-panel components................................................................................31 Control-panel menu structure..................................................................................................33 To use the control-panel buttons.......................................................................................33 To print the control-panel menu structure.........................................................................33
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Product media specifications ..................................................................................................37 Main input tray (all models) ..............................................................................................37 Automatic document feeder (ADF) specifications.............................................................38 To gain access to the optimizing feature...........................................................................38 Guidelines for using media....................................................................................................... 39 Paper and transparencies ................................................................................................39 Common media problems table........................................................................................39 Labels................................................................................................................................ 40 Envelopes.......................................................................................................................... 0 4 Card stock and heavy media ............................................................................................41 Loading media ......................................................................................................................... 43 Media input tray ................................................................................................................ 43 Priority input tray ............................................................................................................... 43 Specific types of media ..................................................................................................... 43 Media information for ADF originals .................................................................................43 Media information for the flatbed (HP LaserJet 3020 and 3030) .....................................44 Loading originals to copy or scan......................................................................................44 Loading originals into the LJ 3020 and 3030 ADF input tray............................................45 Loading originals onto the LJ 3020 and 3030 flatbed scanner.........................................46
3 Maintenance
Life expectancies of parts that wear .......................................................................................48 Scanner calibration ................................................................................................................. 49 Cleaning the product ...............................................................................................................50 To clean the print path ...................................................................................................... 0 5 Cleaning the glass.............................................................................................................50 Cleaning the print-cartridge area.............................................................................................54 To cleaning the print-cartridge area (all models)...............................................................54 Cleaning the printer pickup roller (all models)...................................................................55 Cleaning the printer separation pad (all models)..............................................................56 User replaceable parts............................................................................................................. 7 5 Printer pickup roller (all models)........................................................................................57 Printer separation pad (all models)...................................................................................59 Printer main input tray (all models)....................................................................................60 HP LaserJet 3015 ADF pickup roller ................................................................................61 HP LaserJet 3015 ADF separation pad set.......................................................................62 HP LaserJet 3015 ADF input tray......................................................................................62 HP LaserJet 3015 ADF output bin.....................................................................................63 HP LaserJet 3020 and 3030 ADF pickup roller.................................................................63 HP LaserJet 3020 and 3030 ADF separation pad............................................................66 HP LaserJet 3020 and 3030 control-panel bezel..............................................................66
4 Operational overview
Basic functions (all models) ....................................................................................................70 Basic sequence of operation ...................................................................................................71 Formatter system .................................................................................................................... 75 Central processing unit ..................................................................................................... 5 7 Line interface unit (HP LaserJet 3015 and 3030 only) .....................................................75 Standard boot process ..................................................................................................... 75 RAM .................................................................................................................................. 6 7 Parallel interface or universal serial bus (USB) interface .................................................76 Control panel .................................................................................................................... 76 EconoMode ....................................................................................................................... 76 MEt .................................................................................................................................... 77 Enhanced I/O .................................................................................................................... 77
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PJL overview .................................................................................................................... 77 Printer functions (all models)...................................................................................................78 Engine control system (engine control unit and power-supply assembly)........................78 Image-formation system....................................................................................................83 Print cartridge.................................................................................................................... 84 Printer paper-feed system.................................................................................................84 Jam detection in the printer ..............................................................................................85 HP LaserJet 3015 all-in-one unique components....................................................................87 Basic operation.................................................................................................................. 7 8 HP LaserJet 3020 and 3030 all-in-one unique components....................................................93 Scanner and ADF functions and operation ......................................................................93 Fax functions and operation (HP LaserJet 3015 and 3030 only) ...........................................96 PSTN operation ................................................................................................................ 96 The fax subsystem ........................................................................................................... 96 Formatter in the fax subsystem ........................................................................................96 LIU in the fax subsystem ..................................................................................................96 Fax page storage in flash memory ...................................................................................99
5 Removal and replacement
Removal and replacement strategy.......................................................................................103 Required tools.................................................................................................................. 103 Before performing service...............................................................................................103 After performing service..................................................................................................104 Parts removal order......................................................................................................... 104 HP LaserJet 3015 all-in-one..................................................................................................107 Link assemblies and scanner support frame springs......................................................107 Scanner side covers........................................................................................................ 110 Separation-pad set.......................................................................................................... 111 Control-panel bezel......................................................................................................... 112 Control-panel assembly................................................................................................... 13 1 Media lever and media lever torsion spring....................................................................114 Separation pad assembly................................................................................................115 Scanner assembly........................................................................................................... 118 Scanner assembly top cover...........................................................................................126 Top-cover assembly........................................................................................................129 Pickup roller .................................................................................................................... 30 1 White platen..................................................................................................................... 131 HP LaserJet 3020 and 3030 all-in-one..................................................................................133 ADF input tray.................................................................................................................. 133 Flatbed lid........................................................................................................................ 134 Link assemblies and scanner support frame springs......................................................136 Control-panel bezel......................................................................................................... 139 Control-panel assembly................................................................................................... 39 1 ADF separation pad ........................................................................................................ 140 ADF input-tray flag........................................................................................................... 141 ADF pickup roller ............................................................................................................ 142 ADF scanner glass.......................................................................................................... 143 Scanner assembly........................................................................................................... 145 Printer (product base)............................................................................................................ 153 Printer separation pad.....................................................................................................154 Print cartridge.................................................................................................................. 154 Printer pickup roller..........................................................................................................156 Media input tray...............................................................................................................158 Transfer roller.................................................................................................................. 159 Printer side covers........................................................................................................... 61 1
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Print-cartridge door.......................................................................................................... 63 1 Rear cover and fuser cover.............................................................................................164 Front cover....................................................................................................................... 165 Installing the scanner cushions.......................................................................................167 Speaker assembly........................................................................................................... 168 Power supply...................................................................................................................169 Formatter and line interface unit (LIU).............................................................................171 Scanner support frame ...................................................................................................175 Engine controller unit....................................................................................................... 77 1 Laser/scanner assembly..................................................................................................181 Main motor....................................................................................................................... 182 Fuser................................................................................................................................ 184 Paper-pickup assembly...................................................................................................186
6 Troubleshooting
Basic troubleshooting ............................................................................................................ 188 Control-panel messages ....................................................................................................... 193 Alert and warning messages ..........................................................................................193 Critical error messages ...................................................................................................201 Event-log codes............................................................................................................... 04 2 Solving image-quality problems ............................................................................................206 Checking the print cartridge ............................................................................................206 Solving print image-quality problems .............................................................................206 Solving scanning (copying) image-quality problems ............................................................216 Repetitive image defect ruler ................................................................................................222 Solving paper-feed problems ................................................................................................223 Jams occur in the printer.................................................................................................223 Solving print paper-feed problems .................................................................................225 Jams occur in the automatic document feeder (ADF).....................................................227 Solving scanner (copier) paper-feed problems ..............................................................229 Solving problems with digital subscriber line (DSL) connections..........................................231 Connecting additional devices.........................................................................................231 Functional checks ................................................................................................................. 235 Control-panel test............................................................................................................ 235 Half self-test functional check .........................................................................................235 Drum rotation functional check ......................................................................................237 High-voltage contacts check ..........................................................................................238 Updating the firmware code...................................................................................................240 Troubleshooting tools ............................................................................................................ 241 Printing a configuration report, demonstration page, or menu structure ........................241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only) ...............................241 T.30 protocol trace (HP LaserJet 3015 and 3030 only) .................................................241 Service-mode functions ......................................................................................................... 262 Secondary service menu ................................................................................................262 Developer's menu ........................................................................................................... 263 Adjusting the country/region code parameters................................................................264 Soft reset......................................................................................................................... 265 NVRAM init ..................................................................................................................... 265 System settings for localized products............................................................................266 Printer job language (PJL) software commands ............................................................268 Main wiring ............................................................................................................................ 269 Component locations, HP LaserJet 3015 all-in-one .............................................................272 Component locations, HP LaserJet 3020 and 3030 all-in-one..............................................276 Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base)................277
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7 Parts and diagrams
Ordering parts and supplies .................................................................................................. 82 2 Parts that wear ................................................................................................................ 282 Parts ............................................................................................................................... 282 World-wide customer support .........................................................................................282 Accessories ........................................................................................................................... 84 2 Common hardware ......................................................................................................... 284 How to use the parts lists and diagrams ........................................................................285 HP LaserJet 3015 scanner assembly ...................................................................................286 HP LaserJet 3020/3030 scanner assembly ..........................................................................296 HP LaserJet 3015/3020/3030 printer base............................................................................304 Alphabetical parts list............................................................................................................. 320 Numerical parts list................................................................................................................. 326
Index
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List of tables
Table 1-1. Table 1-2. Table 1-3. Table 1-4. Table 1-5. Table 1-6. Table 1-7. Table 1-8. Table 1-9. Table 2-1. Table 2-2. Table 3-1. Table 4-1. Table 4-2. Table 4-3. Table 4-4. Table 4-5. Table 6-1. Table 6-2. Table 6-3. Table 6-4. Table 6-5. Table 6-6. Table 6-7. Table 6-8. Table 6-9. Table 7-1. Table 7-2. Table 7-3. Table 7-4. Table 7-5.
Physical specifications.......................................................................................8 Environmental specifications (all models)..........................................................8 HP LaserJet 3015 performance specifications..................................................8 HP LaserJet 3020/3030 performance specifications.......................................10 Electrical specifications (all models)................................................................12 Acoustic emissions (all models).......................................................................12 Skew specifications (all models) .....................................................................12 HP LaserJet 3030 fax capabilities....................................................................13 HP LaserJet 3015, 3020, and 3030 all-in-one battery.....................................14 Control-panel menu structure..........................................................................33 Supported media types....................................................................................37 Life expectancies of parts that wear ...............................................................48 HP LaserJet 3015 basic sequence of operation..............................................71 HP LaserJet 3020 and 3030 basic sequence of operation..............................71 HP LaserJet 3015, 3020 and 3030 printer (product base) basic sequence of operation......................................................................................73 Product startup messages...............................................................................76 Dc power distribution........................................................................................80 Alert and warning messages ........................................................................193 Critical error messages..................................................................................201 Event-log codes.............................................................................................204 Fax receive codes..........................................................................................243 Fax send codes..............................................................................................248 Fax phase sequence (HP LaserJet 3015 and 3030 only).............................254 Appropriate responses (HP LaserJet 3015 and 3030 only)...........................256 Fax abbreviations (HP LaserJet 3015 and 3030 only)..................................257 System settings..............................................................................................266 Technical support websites and related documentation................................282 Accessories....................................................................................................284 Common fasteners .......................................................................................284 Alphabetical parts list.....................................................................................320 Numerical parts list.........................................................................................326
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List of figures
Figure 1-1. Figure 1-2. Figure 1-3. Figure 1-4. Figure 1-5. Figure 1-6. Figure 2-1. Figure 2-2. Figure 2-3. Figure 2-4. Figure 2-5. Figure 2-6. Figure 2-7. Figure 2-8. Figure 2-9. Figure 2-10. Figure 2-11. Figure 2-12. Figure 3-1. Figure 3-2. Figure 3-3. Figure 3-4. Figure 3-5. Figure 3-6. Figure 3-7. Figure 3-8. Figure 3-9. Figure 3-10. Figure 3-11. Figure 3-12. Figure 3-13. Figure 3-14. Figure 3-15. Figure 3-16. Figure 3-17. Figure 3-18. Figure 3-19. Figure 3-20. Figure 3-21. Figure 3-22. Figure 3-23. Figure 3-24. Figure 3-25. Figure 3-26. Figure 3-27. Figure 3-28.
HP LaserJet 3015, 3020, and 3030 all-in-one products....................................2 HP LaserJet 3015 all-in-one hardware components..........................................5 HP LaserJet 3020 all-in-one hardware components..........................................6 HP LaserJet 3030 all-in-one hardware components..........................................6 Sample Identification label (on the back of the product)....................................7 Location of additional serial number label.........................................................7 HP LaserJet 3015 dimensions.........................................................................30 HP LaserJet 3020/3030 dimensions................................................................30 HP LaserJet 3015 all-in-one control panel.......................................................31 HP LaserJet 3020 all-in-one control panel.......................................................32 HP LaserJet 3030 all-in-one control panel.......................................................32 Envelope construction......................................................................................41 Loading the LJ 3015 ADF (1 of 3)....................................................................44 Loading the LJ 3015 ADF (2 of 3)....................................................................45 Loading the LJ 3015 ADF (3 of 3)....................................................................45 Loading the LJ 3020 and 3030 ADF (1 of 2)....................................................46 Loading the LJ 3020 and 3030 ADF (2 of 2)....................................................46 Loading the LJ 3020 and 3030 flatbed scanner...............................................46 Cleaning the LJ 3015 glass..............................................................................51 Cleaning the LJ 3015 white platen...................................................................51 Cleaning the LJ 3020 and 3030 glass (1 of 2).................................................52 Cleaning the LJ 3020 and 3030 glass (2 of 2).................................................52 Cleaning the LJ 3020 and 3030 lid backing.....................................................52 Cleaning the print-cartridge area (1 of 3).........................................................54 Cleaning the print-cartridge area (2 of 3).........................................................54 Cleaning the print-cartridge area (3 of 3).........................................................55 Cleaning the separation pad............................................................................55 Cleaning the pickup roller (1 of 3)....................................................................55 Cleaning the pickup roller (2 of 3)....................................................................56 Cleaning the pickup roller (3 of 3)....................................................................56 Cleaning the separation pad (1 of 2)................................................................56 Cleaning the separation pad (2 of 2)................................................................56 Replacing the pickup roller (1 of 7)..................................................................57 Replacing the pickup roller (2 of 7)..................................................................57 Replacing the pickup roller (3 of 7)..................................................................57 Replacing the pickup roller (4 of 7)..................................................................58 Replacing the pickup roller (5 of 7)..................................................................58 Replacing the pickup roller (6 of 7) .................................................................58 Replacing the pickup roller (7 of 7) .................................................................58 Replacing the printer separation pad (1 of 5)..................................................59 Replacing the printer separation pad (2 of 5)..................................................59 Replacing the printer separation pad (3 of 5)..................................................60 Replacing the printer separation pad (4 of 5) .................................................60 Replacing the printer separation pad (5 of 5) .................................................60 Remove the media input tray (1 of 2)...............................................................61 Remove the paper pickup tray (2 of 2).............................................................61
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Figure 3-29. Figure 3-30. Figure 3-31. Figure 3-32. Figure 3-33. Figure 3-34. Figure 3-35. Figure 3-36. Figure 3-37. Figure 3-38. Figure 3-39. Figure 3-40. Figure 3-41. Figure 3-42. Figure 3-43. Figure 3-44. Figure 3-45. Figure 4-1. Figure 4-2. Figure 4-3. Figure 4-4. Figure 4-5. Figure 4-6. Figure 4-7. Figure 4-8. Figure 4-9. Figure 4-10. Figure 4-11. Figure 4-12. Figure 4-13. Figure 4-14. Figure 4-15. Figure 5-1. Figure 5-2. Figure 5-3. Figure 5-4. Figure 5-5. Figure 5-6. Figure 5-7. Figure 5-8. Figure 5-9. Figure 5-10. Figure 5-11. Figure 5-12. Figure 5-13. Figure 5-14. Figure 5-15. Figure 5-16. Figure 5-17. Figure 5-18. Figure 5-19. Figure 5-20. Figure 5-21. Figure 5-22. Figure 5-23.
Remove the separation pad.............................................................................62 Replacing the ADF input tray...........................................................................63 Replacing the ADF output bin..........................................................................63 Replacing the ADF pickup-roller assembly (1 of 9) ........................................63 Replacing the ADF pickup-roller assembly (2 of 9) ........................................64 Replacing the ADF pickup-roller assembly (3 of 9) ........................................64 Replacing the ADF pickup-roller assembly (4 of 9) ........................................64 Replacing the ADF pickup-roller assembly (5 of 9) ........................................64 Replacing the ADF pickup-roller assembly (6 of 9) ........................................65 Replacing the ADF pickup-roller assembly (7 of 9) ........................................65 Replacing the ADF pickup-roller assembly (8 of 9) ........................................65 Replacing the ADF pickup-roller assembly (9 of 9) ........................................65 Remove the separation pad.............................................................................66 Replacing the control-panel bezel (1 of 4).......................................................66 Replacing the control-panel bezel (2 of 4).......................................................67 Replacing the control-panel bezel (3 of 4).......................................................67 Replacing the control-panel bezel (4 of 4).......................................................67 Product configuration ......................................................................................70 HP LaserJet 3015, 3020, and 3030 printer (product base) timing diagram ......................................................................................................... 74 Printer functional block diagram.......................................................................78 Laser/scanner operation..................................................................................80 High-voltage power supply circuit....................................................................82 Image-formation block diagram ......................................................................83 Printer paper path ...........................................................................................85 Basic operation block diagram.........................................................................87 HP LaserJet 3015 optical and feed systems...................................................88 HP LaserJet 3015 feed control (1 of 2)............................................................89 HP LaserJet 3015 feed control (2 of 2)............................................................90 HP LaserJet 3015 optical system (1 of 2)........................................................91 HP LaserJet 3015 optical system (2 of 2)........................................................92 HP LaserJet 3020 and 3030 optical system ...................................................93 HP LaserJet 3020 and 3030 ADF path ...........................................................95 HP LaserJet 3015, 3020, and 3030 products................................................104 Parts removal order for the HP LaserJet 3015 all-in-one..............................105 Parts removal order for the HP LaserJet 3020 and 3030 all-in-one .............105 Parts removal order for the printer (product base, all models)......................106 Parts removal order HP LaserJet 3015 scanner assembly...........................107 Remove the link assemblies and scanner support frame springs (1 of 4) ....108 Remove the link assemblies and scanner support frame springs (2 of 4).....108 Remove the link assemblies and scanner support frame springs (3 of 4).....109 Remove the link assemblies and scanner support frame springs (4 of 4).....109 Remove the scanner side covers (1 of 3)......................................................110 Remove the scanner side covers (2 of 3)......................................................110 Remove the scanner side covers (3 of 3)......................................................111 Remove the separation pad...........................................................................112 Remove the control-panel bezel (1 of 3)........................................................112 Remove the control-panel bezel (2 of 3)........................................................113 Remove the control-panel bezel (3 of 3)........................................................113 Remove the control-panel assembly (1 of 2).................................................114 Remove the control-panel assembly (2 of 2).................................................114 Remove the media lever and media lever torsion spring (1 of 2)..................115 Remove the media lever and media lever torsion spring (2 of 2)..................115 Remove the separation pad assembly (1 of 3)..............................................116 Remove the separation pad assembly (2 of 3)..............................................117 Remove the separation pad assembly (3 of 3)..............................................117
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Figure 5-24. Figure 5-25. Figure 5-26. Figure 5-27. Figure 5-28. Figure 5-29. Figure 5-30. Figure 5-31. Figure 5-32. Figure 5-33. Figure 5-34. Figure 5-35. Figure 5-36. Figure 5-37. Figure 5-38. Figure 5-39. Figure 5-40. Figure 5-41. Figure 5-42. Figure 5-43. Figure 5-44. Figure 5-45. Figure 5-46. Figure 5-47. Figure 5-48. Figure 5-49. Figure 5-50. Figure 5-51. Figure 5-52. Figure 5-53. Figure 5-54. Figure 5-55. Figure 5-56. Figure 5-57. Figure 5-58. Figure 5-59. Figure 5-60. Figure 5-61. Figure 5-62. Figure 5-63. Figure 5-64. Figure 5-65. Figure 5-66. Figure 5-67. Figure 5-68. Figure 5-69. Figure 5-70. Figure 5-71. Figure 5-72. Figure 5-73. Figure 5-74. Figure 5-75. Figure 5-76. Figure 5-77. Figure 5-78. Figure 5-79.
Remove the scanner assembly (1 of 15).......................................................118 Remove the scanner assembly (2 of 15).......................................................118 Remove the scanner assembly (3 of 15).......................................................119 Remove the scanner assembly (4 of 15).......................................................119 Remove the scanner assembly (5 of 15) ......................................................120 Remove the scanner assembly (6 of 15).......................................................120 Remove the scanner assembly (7 of 15).......................................................121 Remove the scanner assembly (8 of 15).......................................................121 Remove the scanner assembly (9 of 15).......................................................122 Remove the scanner assembly (10 of 15).....................................................122 Remove the scanner assembly (11 of 15) ....................................................123 Remove the scanner assembly (12 of 15) ....................................................124 Remove the scanner assembly (13 of 15).....................................................125 Remove the scanner assembly (14 of 15).....................................................125 Remove the scanner assembly (15 of 15).....................................................126 Remove the scanner assembly top cover (1 of 4).........................................127 Remove the scanner assembly top cover (2 of 4).........................................127 Remove the scanner assembly top cover (3 of 4).........................................128 Remove the scanner assembly top cover (4 of 4) ........................................128 Reinstalling the scanner assembly top cover................................................129 Align the scanner assembly top cover and base...........................................129 Remove the top-cover assembly (1 of 2).......................................................130 Remove the top-cover assembly (2 of 2) ......................................................130 Remove the pickup roller (1 of 2)...................................................................131 Remove the pickup roller (2 of 2)...................................................................131 Remove the white platen (1 of 2)...................................................................132 Remove the white platen (2 of 2) ..................................................................132 Parts removal order HP LaserJet 3020 and 3030 scanner assembly...........133 Remove the ADF input tray............................................................................133 Remove the flatbed lid (1 of 5) ......................................................................134 ADF cover correctly installed.........................................................................134 Remove the flatbed lid (2 of 5).......................................................................135 Remove the flatbed lid (3 of 5).......................................................................135 Remove the flatbed lid (4 of 5).......................................................................136 Remove the flatbed lid (5 of 5).......................................................................136 Remove the link assemblies and scanner support frame springs (1 of 4).....137 Remove the link assemblies and scanner support frame springs (2 of 4).....137 Remove the link assemblies and scanner support frame springs (3 of 4).....138 Remove the link assemblies and scanner support frame springs (4 of 4).....138 Remove the control-panel bezel ...................................................................139 Remove the control panel assembly (1 of 2).................................................139 Remove the control panel assembly (2 of 2) ................................................140 Remove the separation pad...........................................................................140 Remove the ADF input-tray flag.....................................................................141 Correct positioning of the ADF input-tray spring ...........................................141 Remove the ADF pickup roller (1 of 2)..........................................................142 Remove the ADF pickup roller (2 of 2)..........................................................142 Remove the ADF scanner glass (1 of 3)........................................................143 Remove the ADF scanner glass (2 of 3)........................................................143 Remove the ADF scanner glass (3 of 3)........................................................144 Install the ADF scanner glass........................................................................144 Remove the scanner assembly (1 of 13).......................................................145 Remove the scanner assembly (2 of 13) ......................................................145 Remove the scanner assembly (3 of 13).......................................................146 Remove the scanner assembly (4 of 13).......................................................146 Remove the scanner assembly (5 of 13).......................................................147
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Figure 5-80. Figure 5-81. Figure 5-82. Figure 5-83. Figure 5-84. Figure 5-85. Figure 5-86. Figure 5-87. Figure 5-88. Figure 5-89. Figure 5-90. Figure 5-91. Figure 5-92. Figure 5-93. Figure 5-94. Figure 5-95. Figure 5-96. Figure 5-97. Figure 5-98. Figure 5-99. Figure 5-100. Figure 5-101. Figure 5-102. Figure 5-103. Figure 5-104. Figure 5-105. Figure 5-106. Figure 5-107. Figure 5-108. Figure 5-109. Figure 5-110. Figure 5-111. Figure 5-112. Figure 5-113. Figure 5-114. Figure 5-115. Figure 5-116. Figure 5-117. Figure 5-118. Figure 5-119. Figure 5-120. Figure 5-121. Figure 5-122. Figure 5-123. Figure 5-124. Figure 5-125. Figure 5-126. Figure 5-127. Figure 5-128. Figure 5-129. Figure 5-130. Figure 5-131. Figure 5-132. Figure 5-133. Figure 5-134. Figure 5-135.
Remove the scanner assembly (6 of 13).......................................................147 Remove the scanner assembly (7 of 13).......................................................148 Remove the scanner assembly (8 of 13).......................................................148 Remove the scanner assembly (9 of 13).......................................................149 Remove the scanner assembly (10 of 13) ....................................................150 Remove the scanner assembly (11 of 13) ....................................................151 Remove the scanner assembly (12 of 13).....................................................151 Remove the scanner assembly (13 of 13).....................................................152 Parts removal order for the printer (product base, all models)......................153 Remove the printer separation pad (1 of 2)...................................................154 Remove the printer separation pad (2 of 2)...................................................154 Remove the print cartridge (1 of 2)................................................................155 Remove the print cartridge (2 of 2)................................................................155 Remove the printer pickup roller (1 of 5).......................................................156 Remove the printer pickup roller (2 of 5).......................................................156 Remove the printer pickup roller (3 of 5).......................................................157 Remove the printer pickup roller (4 of 5).......................................................157 Remove the printer pickup roller (5 of 5).......................................................158 Remove the media input tray (1 of 3).............................................................158 Remove the media input tray (2 of 3).............................................................159 Remove the media input tray (3 of 3).............................................................159 Remove the transfer roller (1 of 3).................................................................160 Remove the transfer roller (2 of 3).................................................................160 Remove the transfer roller (3 of 3).................................................................161 Remove the printer side covers (1 of 3).........................................................161 Remove the printer side covers (2 of 3) ........................................................162 Remove the printer side covers (2 of 3) ........................................................162 Remove the printer side covers (3 of 3).........................................................163 Remove the print-cartridge door (1 of 2)........................................................163 Remove the print-cartridge door (2 of 2)........................................................164 Remove the rear cover and fuser cover (1 of 3)............................................164 Remove the rear cover and fuser cover (2 of 3)............................................165 Remove the rear cover and fuser cover (3 of 3)............................................165 Remove the front cover (1 of 3).....................................................................166 Remove the front cover (2 of 3).....................................................................166 Remove the front cover (3 of 3).....................................................................167 Front-cover locking tabs.................................................................................167 Installing the scanner cushions......................................................................168 Remove the speaker assembly (1 of 2).........................................................168 Remove the speaker assembly (2 of 2).........................................................169 Remove the power supply (1 of 3).................................................................170 Remove the power supply (2 of 3).................................................................170 Remove the power supply (3 of 3).................................................................171 Correct routing of the power-supply wire-harnesses.....................................171 HP LaserJet 3015 formatter and LIU.............................................................173 HP LaserJet 3020 formatter without LIU........................................................173 HP LaserJet 3030 formatter and LIU.............................................................173 Remove the formatter (1 of 2) (and LIU installed).........................................174 Remove the formatter (2 of 2)........................................................................174 Remove the scanner support frame (1 of 3)..................................................175 Remove the scanner support frame (2 of 3)..................................................176 Remove the scanner support frame (3 of 3)..................................................176 Remove the chassis reinforcement plate.......................................................177 Remove the ECU (1 of 6)...............................................................................178 Remove the ECU (2 of 6)...............................................................................178 Remove the ECU (3 of 6)...............................................................................179
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Figure 5-136. Figure 5-137. Figure 5-138. Figure 5-139. Figure 5-140. Figure 5-141. Figure 5-142. Figure 5-143. Figure 5-144. Figure 5-145. Figure 5-146. Figure 6-1. Figure 6-2. Figure 6-3. Figure 6-4. Figure 6-5. Figure 6-6. Figure 6-7. Figure 6-8. Figure 6-9. Figure 6-10. Figure 6-11. Figure 6-12. Figure 6-13. Figure 6-14. Figure 6-15. Figure 6-16. Figure 6-17. Figure 6-18. Figure 6-19. Figure 6-20. Figure 6-21. Figure 6-22. Figure 6-23. Figure 6-24. Figure 6-25. Figure 6-26. Figure 6-27. Figure 6-28. Figure 6-29. Figure 7-1. Figure 7-2. Figure 7-3. Figure 7-4. Figure 7-5. Figure 7-6. Figure 7-7. Figure 7-8. Figure 7-9. Figure 7-10. Figure 7-11. Figure 7-12. Figure 7-13. Figure 7-14. Figure 7-15. Figure 7-16.
Remove the ECU (4 of 6)...............................................................................179 Remove the ECU (5 of 6)...............................................................................180 Remove the ECU (6 of 6)...............................................................................180 Laser/scanner assembly shutter arm.............................................................181 Remove the laser/scanner assembly.............................................................182 Remove the main motor (1 of 2)....................................................................183 Remove the main motor (2 of 2) ...................................................................183 Remove the fuser assembly (1 of 2)..............................................................184 Remove the fuser assembly (2 of 2)..............................................................185 Fragile tab on fuser assembly........................................................................185 Remove the paper-pickup assembly..............................................................186 Repetitive image defect ruler ........................................................................222 Clear a jam in the product base (1 of 3)........................................................223 Clear a jam in the product base (2 of 3)........................................................224 Clear a jam in the product base (3 of 3)........................................................224 Clearing output bin jams (HP LJ 3015) .........................................................225 Clearing ADF output bin jams (HP LaserJet 3015) ......................................225 Clearing output bin jams (HP LaserJet 3020 and 3030) ...............................225 ADF lid open (HP LaserJet 3015)..................................................................228 ADF lid open (HP LaserJet 3020 and 3030)..................................................228 Clear an ADF jam (HP LaserJet 3015)..........................................................229 Clear an ADF jam (HP LaserJet 3020 and 3030; 1 of 2)...............................229 Clear an ADF jam (HP LaserJet 3020 and 3030; 2 of 2)...............................229 Check the fuser connectors on the fuser.......................................................237 Check the fuser connectors on the power supply..........................................237 Print-cartridge high-voltage contacts ............................................................238 High-voltage contacts ....................................................................................239 Example of a T.30 trace of a successfully sent fax ......................................260 Example of a T.30 trace of a successfully received fax ................................261 Main wiring, HP LaserJet 3015 scanner assembly .......................................269 Main wiring, HP LaserJet 3020 and 3030 scanner assembly ......................270 Main wiring, HP LaserJet 3015, 3020,and 3030 product base......................271 Major components..........................................................................................272 Main parts....................................................................................................... 273 Sensors and motors ......................................................................................274 PCBs.............................................................................................................. 275 HP LaserJet 3020 and 3030 components.....................................................276 Major components..........................................................................................277 Solenoid, sensors, switches, and motor........................................................278 PCBs.............................................................................................................. 279 HP LaserJet 3015 .........................................................................................286 ADF input and delivery assemblies (HP LaserJet 3015)...............................288 Internal components (HP LaserJet 3015) .....................................................290 Frame assembly (HP LaserJet 3015)............................................................292 Guide assembly (HP LaserJet 3015).............................................................294 HP LaserJet 3020/3030 scanner assembly ..................................................296 Link assembly (HP LaserJet 3020/3030) ......................................................298 Major assemblies (HP LaserJet 3020/3030) .................................................300 HP LaserJet 3015/3020/3030 printer base....................................................304 Pickup and delivery tray assemblies (LJ 3015/3020/3030 printer base).......306 External covers (LJ 3015/3020/3030 printer base)........................................308 Internal components 1 of 1 (LJ 3015/3020/3030 printer base)......................310 Internal components 2 of 2 (LJ 3015/3020/3030 printer base)......................312 Internal components 3 of 3 (LJ 3015/3020/3030 printer base)......................314 Paper-pickup assembly (LJ 3015/3020/3030 printer base)...........................316 Fuser (fixing assy) assembly (LJ 3015/3020/3030 printer base)...................318
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Product Information
This chapter provides information about the following topics. Product configurations............................................................................................................... 2 HP LaserJet 3015, 3020, and 3030 all-in-one products......................................................2 HP LaserJet 3015 all-in-one product...................................................................................3 HP LaserJet 3020/3030 all-in-one product..........................................................................3 Product features ........................................................................................................................ 4 Overview of products................................................................................................................. 5 Hardware components........................................................................................................ 5 Product identification.................................................................................................................. 7 Model and serial numbers................................................................................................... 7 Product specifications................................................................................................................ 8 Physical specifications......................................................................................................... 8 Environmental specifications (all models)...........................................................................8 HP LaserJet 3015 performance specifications....................................................................8 HP LaserJet 3020/3030 performance specifications.........................................................10 Electrical specifications (all models)..................................................................................12 Acoustic emissions (all models)........................................................................................12 Skew specifications (all models).......................................................................................12 HP LaserJet 3030 fax capabilities.....................................................................................13 HP LaserJet 3015, 3020, and 3030 all-in-one battery.......................................................14 Warranty statement.................................................................................................................. 5 1 HP's Premium Protection print-cartridge warranty...................................................................16 Extended warranty................................................................................................................... 17 Print-cartridge information ....................................................................................................... 18 Refilled print cartridges .................................................................................................... 8 1 HP LaserJet printing supplies ...........................................................................................18 HP Printing Supplies Returns and Recycling Program information..................................18 FCC regulations....................................................................................................................... 20 Telephone Consumer Protection Act (United States)..............................................................22 IC CS-03