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Service Manual
Phaser® 560 Color Printer
Warning
The following servicing instructions are for
use by qualified service personnel only. To
avoid personal injury, do not perform any
servicing other than that contained in
operating instructions unless you are qualified
to do so.
This printing June 1997
070-9697-00
Copyright © 1997 by Tektronix, Inc., Wilsonville, Oregon. Printed in the United States of America. All rights
reserved. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc.
This instrument, in whole or in part, may be protected by one or more U.S. or foreign patents or patent applications.
Information provided upon request from Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.
If acquired subject to FAR or DFARS, the following shall apply:
s Unpublished -- rights reserved under the copyright laws of the United States.
s Restricted Rights Legend -- Use, duplication or disclosures by the government is subject to restrictions as set forth
in subparagraph (c) (1)(ii) of the Rights in Technical Data and Computer Software at DFARS 252.227-7013, or in
subparagraph (c) (2) of the Commercial Computer Software Restricted Rights clause at FAR 52.227-19, as
applicable. Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.
Tektronix® is a registered trademark of Tektronix, Inc. TekColorTM and PhotofineTM are trademarks of Tektronix, Inc.
PhaserTM is a trademark of Tektronix, Inc. for color printers and related products.
AdobeTM and PostScriptTM are trademarks of Adobe Systems, Incorporated which may be registered in certain
jurisdictions.
EtherTalk® is a registered trademark of Apple Computer, Incorporated.
TimesTM, HelveticaTM, and PalatinoTM are trademarks of Linotype-Hell AG and/or its subsidiaries.
Micronta® is a registered trademark of Radio Shack.
Microsoft® and Microsoft Windows® are registered trademarks of Microsoft Corporation.
Novell® and NetWare® are registered trademarks of Novell, Inc.
OS/2® is a registered trademark of International Business Machine Corporation.
PANTONE®* Colors generated by the Phaser 560 Color Printer are four-color process simulations and may not
match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals for accurate
colors.
PANTONE Color simulations are only obtainable on these products when driven by qualified Pantone-licensed
software packages. Contact Pantone, Inc. for a current list of qualified licensees.
* Pantone, Inc.'s check-standard trademark for color reproduction and color reproduction materials.
© Pantone. Inc., 1988.
SunTM and SolarisTM are trademarks of Sun Microsystems, Incorporated.
TCP/IP is a trademark of FTP Software. Copyright (c) 1986, 1987, 1988, 1989 by FTP Software, Inc. All rights
reserved. PC/TCP for DOS is based on a set of programs originally designed and developed by the Massachusetts
Institute of Technology. FTP Software has made extensive modifications and enhancements to the M.I.T. programs.
TokenTalk® is a registered trademark of Apple Computer, Incorporated.
TORXTM is a trademark of TEKTRON.
UNIX 4.3 BSD (and other BSD versions of this operating system) is derived from the University of California at
Berkeley. It is not trademarked.
The X Window SystemTM is a trademark of Massachusetts Institute of Technology.
Other marks are trademarks or registered trademarks of the companies with which they are associated.
TE/JY/ss
Users safety summary
Terms in manual: CAUTION Conditions that can result in damage to the product.
WARNING Conditions that can result in personal injury or loss of life.
Power source: Does not apply more than 250 volts RMS between the supply conductors or between either supply
conductor and ground. Use only the specified power cord and connector. Refer to a qualified service technician for
changes to the cord or connector.
Operation of product: Avoid electric shock by contacting a qualified service technician to replace fuses inside the
product. Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of
explosive gases.
Safety instructions: Read all installation instructions carefully before you plug the product into a power source.
Terms on product: CAUTION A personal injury hazard exists that may not be apparent. For example, a panel may
cover the hazardous area. Also applies to a hazard to property including the product itself.
DANGER A personal injury hazard exists in the area where you see the sign.
Care of product: Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the
power cord or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any
excess moisture, if product is dropped or damaged, if you suspect that the product needs servicing or repair, and
whenever you clean the product.
Ground the product: Plug the three-wire power cord (with grounding prong) into grounded AC outlets only. If
necessary, contact a licensed electrician to install a properly grounded outlet.
Symbols as marked on product:
DANGER high voltage:
Protective ground (earth) terminal:
Use caution. Refer to the manual(s) for information:
!
Laser use caution. Refer to the manual(s) for information:
WARNING: If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can
cause an electrical shock. Electrical product may be hazardous if misused.
Service safety summary
For qualified service personnel only: Refer also to the preceding Users Safety Summary.
Do not service alone: Do not perform internal service or adjustment of this product unless another person capable of
rendering first aid or resuscitation is present.
Use care when servicing with power on: Dangerous voltages may exist at several points in this product. To avoid
personal injury, do not touch exposed connections and components while power is on.
Disconnect power before removing the power supply shield, soldering, or replacing components.
Do not wear jewelry: Remove jewelry prior to servicing. Rings, necklaces, and other metallic objects could come into
contact with dangerous voltages and currents.
Power source: This product is intended to operate from a power source that will not apply more than 250 volts rms
between the supply conductors or between either supply conductor and ground. A protective ground connection by
way of the grounding conductor in the power cord is essential for safe operation.
This product is certified under IEC 825 as a Class 1 Laser Product.
DANGER: CAUTION: VORSICHT: ATTENTION:
Invisible laser radiation Invisible laser radiation Unsichtbare Laserstrahlung, Rayonnement laser invisible
when open and interlock when open and wenn Abdeckung geöffnet dangereux en cas
defeated. interlocks defeated. und Sicherheitsverriegelung d'ouverture et lorsque
AVOID DIRECT AVOID DIRECT überbrückt. la sécurité est neutralisée.
EXPOSURE TO BEAM. EXPOSURE TO BEAM. NICH DEM STRAHL EXPOSITION DANGEREUSE
AUSSETZEN. AU FAISCEAU. Class 3B
PELIGRO: VARNING: VAROI: VARNING: ADVARSEL: ADVARSEL:
Cuando se abre y se Osynlig laser- Näkymätön Osynlig laserstrálning Usynlig laserstràling Usynlig laserstraling
invalida el bloqueo, se strálning när denna avattaessa ja när denna del är ved abning når nar deksel åpnes og
producen radiaciones del är öppnad och suojalukitus öppnad och spärrar är sikkerhedsafbrydere sikkerhedslas brytes.
invisibles de láser. spärrar är ohitettaessa olet urkopplade. er ude af funktion. UNNGÅ
EVITESE LA urkopplade. alttiina lasersäteilylle. BETRAKTA EJ UNDGÅ UD EKSPONERING
EXPOSICION ´ STRÅLEN ÄLÄ KATSO STRÅLEN. ÆTTELSE FOR FOR STRÅLEN.
DIRECTA A TALES ÄR FARLIG. SÄTEESEN. STRÅLING.
RAYOS. PJQT4521ZA
9008-78
Contents
1 General Information
The Phaser 560 Color Printer 1-2
RAM and printer capabilities 1-3
Print engine assemblies 1-4
Front panel 1-7
Rear panel 1-9
Network card LEDs 1-11
Test print button 1-11
Health LED 1-12
Media tray type sensing 1-12
Specifications 1-14
Regulatory specifications 1-17
2 Installing the Printer and Drivers
Pre-install questions for customers 2-2
Unpacking 2-5
Printer inventory 2-5
Setting up the printer 2-7
Installing SIMM memory 2-7
Installing a font SIMM 2-7
Installing a network card 2-7
Cabling the printer 2-8
Connecting the printer to a Macintosh 2-8
LocalTalk connection to a Macintosh 2-8
Ethernet connection to a Macintosh 2-8
Connecting the printer to a PC 2-9
Direct connection to a PC 2-9
Networked connection using the Ethernet port 2-9
Networked connection using the Token ring port 2-9
Connecting the printer to a workstation 2-10
Direct connection to the workstation 2-10
Networked connection to a workstation 2-10
Networked connection using the Token Ring port 2-10
Connecting an optional SCSI hard disk drive to the printer 2-11
Connecting the optional CopyStation to the printer 2-12
Turning on the printer 2-13
The startup page 2-13
The configuration page 2-14
Service Manual v
Driver and communication set up 2-21
Installing printer software for Macintosh 2-21
Setting up the Phaser 560 printer driver 2-22
Setting up the Apple LaserWriter 8 printer driver 2-22
Setting up the Phaser 560 GX printer driver 2-23
Installing a printer driver for Microsoft Windows 95 2-24
Installing printer software for Windows NT 4.0 2-26
Installing printer software for Windows NT 3.51 2-28
Installing printer software for Windows 3.1 2-30
Setting up the printer on a network (Windows NT 3.5 and 3.51) 2-32
TCP/IP connection 2-32
AppleTalk connection 2-33
Setting up the printer on a network (Windows NT 4.0) 2-34
To add or update the driver on a Windows NT 4.0 Server or Workstation 2-34
Workstation software - downloadable printer utility files 2-36
PhaserPrint for UNIX software (demo) 2-36
Setting the printer's IP address using the front panel 2-37
Configuring the printer's serial port for a PC 2-38
Configuring a Novell NetWare 3.x server for the printer 2-40
Configuring NetWare 4.1 in a Windows environment 2-41
Configuring TCP/IP on a UNIX host 2-42
3 Verifying the Printer and Host Connections
Verifying printing from a PC 3-1
Direct DOS connection verification 3-1
Windows 95 driver verification 3-1
Windows 3.1 driver verification 3-2
OS/2 connection verification 3-2
Novell NetWare verification 3-3
Send a print file to the printer 3-3
Using the Error Handler utility 3-4
Verifying printing from a Macintosh 3-5
Selecting the printer via the Chooser 3-5
Printing the directory from a Macintosh 3-6
Verifying that an application communicates to the printer 3-6
Using the Error Handler utility 3-7
Verifying printing from a workstation 3-8
Verifying and printing using the TCP/IP protocols 3-8
Using the Error Handler utility 3-9
vi Phaser 560 Color Printer
4 Key Operator Training
Overview 4-1
Printer controls and indicators 4-2
Loading media 4-2
Customer-replaceable consumables 4-4
Consumables page 4-4
Imaging unit 4-4
Toner cartridges 4-4
Transfer roller 4-4
Fuser 4-5
Fuser roller 4-5
Clearing paper jams 4-5
Cleaning 4-5
Clearing paper jams 4-6
Warranty information 4-7
Service support 4-7
Supplies ordering 4-7
If you need help 4-8
Receiving email update notices 4-9
Downloading files from the Tektronix Color Printer Information Server 4-9
Using the automated fax systems 4-10
Customer Support Hotline 4-11
Service support 4-11
5 Theory of Operation
Overview 5-1
Functional block diagram 5-2
Laser imaging 5-4
Overview 5-4
Pre-exposure 5-6
Electrostatic charging 5-7
Laser exposure 5-8
The laser scanner 5-9
Toner pickup (development) 5-10
Toner transfer to the accumulator belt 5-11
Paper picking 5-12
Toner transfer to paper 5-13
Fusing and exiting 5-14
Print modes 5-15
Printer color correction 5-16
Low voltage power supply 5-17
Image processor board 5-18
Image rendering technology 5-18
Service Manual vii
6 Troubleshooting
System power-up sequence 6-1
Print engine troubleshooting 6-2
Testing the print engine 6-2
Verifying printer operation by using its self-test print 6-3
Verifying power supply operation 6-3
Measuring power supply voltages 6-3
Inspecting the power supply fuses 6-4
Safety interlocks 6-5
Testing for a shorted motor 6-6
Media jams and the paper path 6-7
Media-based problems 6-7
Media problems 6-7
Multiple-sheet pick 6-7
The media skews passing through the paper path 6-8
Paper tray indicates empty when it is not 6-8
No paper feeder installed 6-9
No imaging unit installed 6-9
Jams 6-9
Paper mis-picks at the paper tray 6-9
Paper jams midway in the paper feeder 6-10
Paper jams at the second bias transfer roller 6-10
Fuser jams 6-11
Eject jams 6-12
Multi-purpose tray feed jams 6-12
Other problems 6-13
The printer continuously displays "Initializing" 6-13
No toner cartridge installed when it is 6-13
No fuser installed when it is 6-14
No fuser roll installed when it is 6-14
Front door open when it is closed 6-14
Left-side door open when it is not 6-15
High temperature error 6-15
Low temperature error 6-15
High voltage error 6-16
Thermistor open error 6-16
Front panel cycling between READY and WARMING UP 6-16
Error messages 6-17
Print engine error codes 6-17
viii Phaser 560 Color Printer
Printing and print quality problems 6-22
Blank print 6-22
All-black print 6-22
Missing primary color 6-23
Light print 6-23
Repeated spots or lines on print in-line with each other 6-24
Dark vertical line in print 6-24
White horizontal line or band in all the colors of a print 6-24
Vertical lines in the print 6-25
Dirty background 6-25
Mis-transfer, missing portions of toner 6-25
Dark, irregular steaks in all colors 6-25
Ghosting 6-26
Unfused or partially fused printing 6-26
Image is skewed on the paper 6-26
Stains on the back of the print 6-26
No printing on edge of print 6-27
Image is not centered on the print when it should be 6-27
The print is wrinkled 6-27
Macintosh printing problems 6-28
Image never prints 6-28
Image prints in black-and-white 6-28
Image is rotated 90 degrees 6-29
Printer isn't in the Chooser 6-29
PC DOS printing problems 6-29
Image never prints 6-29
Windows printing problems 6-31
Image never prints 6-31
Blue color on the screen is printing too purple 6-31
Windows message "Problem writing device LPT1: Cancel or Retry" 6-31
Workstation printing problems 6-32
Image never prints 6-32
7 Cleaning and Maintenance
Service preventive maintenance procedure 7-1
Recommended tools 7-2
Cleaning 7-2
Lubrication 7-3
Service Manual ix
8 FRU Disassembly/Assembly
Required tools 8-1
The printer cabinet 8-2
Upper rear cover 8-2
Lower rear cover 8-2
Top cover 8-2
Left door (for paper feeder access) 8-2
Left side cover 8-2
Front door 8-4
Upper front cover 8-4
Bottom front cover 8-4
Toner level sensor board 8-4
Right side covers (front, rear and lower) 8-5
EMI shields 8-6
Paper feeder 8-7
Paper tray sensor board 8-7
Multi-purpose tray pick roller 8-8
Cork separator pad 8-10
Cartridge selector/eject unit (right door) 8-12
Laser scanner 8-14
Power supply 8-15
Power supply fuse 8-16
Printer rear assemblies 8-17
Engine control board 8-17
Main motor 8-18
Paper feed motor 8-18
Toner cartridge drive motor 8-18
Cleaning board 8-19
Toner cartridge drive unit 8-20
Home position sensor assembly and left door opened switch 8-20
Temperature/humidity sensor board 8-22
Pre-exposure lamp 8-23
Pre-transfer lamp 8-23
High-voltage board 8-24
Tray guides 8-26
Gear train 8-28
Installing a network card 8-30
Image processor board 8-32
Installing an Extended Features SIMM 8-33
Installing RAM SIMMs 8-34
Replacing the code ROM SIMM 8-36
x Phaser 560 Color Printer
9 Checks and Adjustments
Required tools 9-1
Front panel menu 9-2
Printing test prints 9-4
Print service test prints 9-4
Printing the configuration page 9-4
Printing the demonstration pages 9-4
Printing the print engine's test print 9-4
Image processor normal indicators 9-5
Image processor hard and soft error indicators 9-5
Printer self-diagnostics 9-6
Resetting NVRAM 9-12
Print engine calibration 9-13
Printer color correction 9-13
Manually setting color corrections 9-13
Checking print registration 9-15
A Field Replaceable Units List
B Test Prints
C Wiring Diagram
Index
Service Manual xi
Figures
Figure 1-1 The Phaser 560 Color Printer 1-1
Figure 1-2 Print engine major components 1-4
Figure 1-3 Print engine components (continued) 1-5
Figure 1-4 Print engine sensor, switch and solenoid locations 1-6
Figure 1-5 The front panel and its functions 1-8
Figure 1-6 The Phaser 560 rear panel 1-10
Figure 1-7 Tray switch sensors and actuators 1-13
Figure 2-1 The Phaser 560 and its packaging 2-6
Figure 2-2 Connecting a SCSI hard disk drive to the Phaser 560 2-11
Figure 2-3 Connecting a CopyStation to the Phaser 560 2-12
Figure 5-1 Block diagram of the printer 5-2
Figure 5-2 Laser printing process overview 5-5
Figure 5-3 Pre-exposing the photoconductive belt 5-6
Figure 5-4 Electrostatic charging of the photoconductive belt 5-7
Figure 5-5 Laser exposure of the photoconductive belt 5-8
Figure 5-6 The laser scanner 5-9
Figure 5-7 Toner pickup 5-10
Figure 5-8 Toner transfer to the accumulator belt 5-11
Figure 5-9 Paper picking 5-12
Figure 5-10 Transferring toner to the paper 5-13
Figure 5-11 Fusing the toner to the paper 5-14
Figure 5-12 Print modes and printing dots 5-15
Figure 5-13 The power supply 5-17
Figure 5-14 The image processor graphics pipeline 5-19
Figure 6-1 Measuring the DC voltages (test points) 6-4
Figure 6-2 Door safety interlock switches 6-6
xii Phaser 560 Color Printer
Figure 8-1 Removing cabinet covers 8-3
Figure 8-2 Removing cabinet covers 8-5
Figure 8-3 Removing the EMI shields 8-6
Figure 8-4 Removing the paper feeder and the paper tray sensor board 8-7
Figure 8-5 Removing the multi-purpose tray pick roller 8-9
Figure 8-6 Removing the cork separator pad 8-11
Figure 8-7 Removing the cartridge selector/eject unit 8-13
Figure 8-8 Removing the laser scanner 8-14
Figure 8-9 Removing the power supply and the fuser installed switch 8-15
Figure 8-10 Replacing the power supply fuse 8-16
Figure 8-11 Removing the engine control board 8-17
Figure 8-12 Removing the main motor, paper-feed motor, toner cartridge drive motor
and cleaning board 8-19
Figure 8-13 Removing the toner cartridge drive unit, home position sensor and
the left door interlock switch 8-21
Figure 8-14 Removing the temperature/humidity sensor board 8-22
Figure 8-15 Removing the pre-exposure lamp and pre-transfer lamp 8-23
Figure 8-16 Removing the high-voltage board 8-25
Figure 8-17 Removing the tray guides 8-27
Figure 8-18 Removing the gear train 8-29
Figure 8-19 Installing a network card in the printer 8-30
Figure 8-20 Removing the image processor board 8-32
Figure 8-21 Installing an Extended Feature SIMM 8-33
Figure 8-22 Installing RAM SIMMs 8-35
Figure 8-23 Installing the code ROM SIMM 8-36
Figure 9-1 Menu map 9-2
Figure 9-2 Menu map (cont.) 9-3
Figure 9-3 Manual color correction reference print 9-14
Figure 9-4 Checking the registration of the toner layers 9-15
Figure A-1 Cabinet FRUs A-2
Figure A-2 Cabinet FRUs A-3
Figure A-3 The internal printer A-5
Figure C-1 Wiring diagram C-1
Service Manual xiii
Tables
Table 1-1 Installed RAM and printer capabilities 1-3
Table 1-2 Tray switch sensor combinations 1-12
Table 1-3 Physical dimensions 1-14
Table 1-4 Printer clearances 1-14
Table 1-5 Functional specifications 1-15
Table 1-6 Electrical specifications 1-16
Table 1-7 Environmental specifications 1-16
Table 2-1 Configuration page settings for the Phaser 560 2-14
Table 2-2 Values for modifying the DEVPARAMS.PS file 2-39
Table 6-1 Print engine service error codes 6-17
Table 9-1 Normal power up error codes 9-7
Table 9-2 Normal operation error codes 9-8
Table 9-3 Print engine service test descriptions 9-9
Table A-1 FRU parts list of the printer cabinet A-2
Table A-2 FRU part list of the printer cabinet A-3
Table A-3 FRU parts list of the exploded printer A-4
Table A-4 The internal printer A-6
Table A-5 Supplies and accessories A-6
xiv Phaser 560 Color Printer
Chapter
1 General Information
This service manual contains information useful for troubleshooting, repairing,
adjusting, and maintaining a Tektronix Phaser® 560 Color Printer. This manual
includes troubleshooting guides, adjustment procedures, a field replaceable
units (FRU) list and assembly/disassembly procedures for selected FRUs. To
ensure complete understanding of the product, we recommend participation in
Phaser 560 service training.
R
PE
PA
A4
9697-01
Figure 1-1 The Phaser 560 Color Printer
Service Manual 1-1
1 General Information
The Phaser 560 Color Printer
The Phaser 560 Color Printer combines a color laser, continuous-tone print
engine with an image processor supporting Adobe's PostScript Level 2 page
description language. The image processor features a bi-directional parallel
interface for host communication. Optional network adapter cards to the image
processor allow the printer to communicate on networks using LocalTalk, serial,
Ethernet or Token Ring protocols. The Ethernet network card supports
EtherTalk, Novell and TCP/IP. With the Token Ring network card, the printer
supports Token Ring protocols. The network cards are sometimes referred to as
"smart cards" because each houses its own processor for executing specific
on-board protocols; only data is transferred from the installed smart card to the
printer's image processor board. The PCL printer language is also supported.
The Phaser 560 comes standard with 8 Mbytes of RAM which can be
supplemented with one or two additional 16- or 32-Mbyte RAM SIMMs;
maximum capacity is 72 Mbytes. The printer contains 17 standard, built-in
fonts. An additional 22 fonts can be added via an optional snap-in SIMM
(which also enables other extended features).
The standard Phaser 560 prints at a resolution of 600 x 600 dots-per-inch. The
addition of the extended feature (font) SIMM allows the printer to print at
higher resolutions 1200 x 1200 (Premium mode) dots per inch. The extended
feature Phaser 560 also supports image pipelining for greater throughput, a
print collation mode, and a "check print before proceeding with job" mode.
Both printer versions support a 5 page-per-minute, composite-black printing
"Fast Color" mode which prints at 600 x 600 dpi using three passes, cyan,
magenta and yellow, to produce an image instead of the usual four passes, cyan,
magenta, yellow and black. Each printer also features "Presentation" mode
printing in which a paper print is printed with the color settings of a
transparency print. Presentation mode produces the smoothest and brightest
large-area fills. The printer prints in monochrome at 14 prints per minute.
The printer also feature a SCSI-compatible interface to connect to an external
hard disk drive for additional font storage. An orderable option, the Phaser
CopyStation can also be connected to the printer's SCSI port to give the printer
the ability to optically copy color images. The printer requires a minimum of
24 Mbytes of RAM to support the Copystation.
The printers support printing on A- and A4-sized paper and transparency film
from separate A or A4-size trays. An optional two-tray second feeder (called the
Lower Tray Assembly) is available. The printer supports legal-size paper when
fed manually or from a Legal-size paper tray. The printer requires at least
24 Mbytes of installed RAM to support Legal-size printing. The printer features
a built-in multi-purpose tray from which specialty media, cardstock and
envelopes can be fed. The printer also supports manual feeding using the multi-
purpose tray.
1-2 Phaser 560 Color Printer
General Information 1
After being idle for the selected amount of time the printer switches into its
Energy Star mode where it consumes less than 45 watts of power. It "awakens"
upon receiving data at any of its ports.
Print speeds depend on the chosen resolution and selected media. For
resolutions of 600 x 600 (standard), in color, the printer prints at 3.5 pages per
minute (ppm) on paper. Monochrome printing (Fast Monochrome) is at 14 ppm
on paper. Transparency film printing is always 1.75 ppm. For 1200 x 1200
(premium) dpi color printing, the printer color prints at 1.75 ppm. Monochrome
printing is at 7 ppm. The printer prints 600 x 600 dpi, composite black (CMY)
draft prints at a rate of 5 pages per minute.
RAM and printer capabilities
The printer features 8 Mbytes of base RAM and two SIMM connectors which
accept both 16- or 32-Mbytes RAM SIMMs. With more memory the printer gains
the capabilities of printing at higher resolutions, printing without having to use
image compression (which trades off less installed RAM for longer image
processing time) and dual frame buffers for printing one image while processing
a second image (which gives greater printing throughput). With additional
RAM memory the printer's capabilities increase as detailed in the following
table:
Table 1-1 Installed RAM and printer capabilities
Print mode 8 Mbytes 24 Mbytes 40 MBytes 56 Mbyte 72 Mbytes
600 x 600 dpi 1 frame buffer 1 frame buffer with 2 frame buffers with 2 frame buffers with 4 frame buffers with
3.5 ppm with image no image no image no image no image
compression compression compression compression compression
1200 x 1200 dpi NA 1 frame buffer with 2 frame buffers with 2 frame buffers with 1 frame buffer with
1.75 ppm, image image image no image
extended compression. compression. Print compression. Print compression. Print
feature option 39 fonts collation. 39 fonts collation. 39 fonts collation. 39 fonts
Note The printer must have 24 Mbytes of installed RAM to support Phaser
CopyStation operations and to give the printer the ability to print full
color on legal-size paper.
Service Manual 1-3
1 General Information
Print engine assemblies
Toner level
sensor board
Ozone filter
Laser scanner
Main charger corona unit
Pre-exposure lamp
Imaging unit
Toner cartridge
selector/paper
exit unit
(right door)
Paper feeder
Black toner cartridge
Cyan toner cartridge
Magenta toner cartridge
Yellow toner cartridge
Pre-transfer lamp
A4
Fuser
Paper tray
9697-02
Figure 1-2 Print engine major components
1-4 Phaser 560 Color Printer
General Information 1
Ozone fan
Toner cartridge
drive unit
High voltage
Toner board
cartridge Image
motor processor
board
Power
supply
unit
Engine
control
board
Fuser fan
Cleaning board
Paper feed motor
Main motor Interconnect
board
Temperature/
humidity
sensor board Lower door open
sensor 9697-03
Figure 1-3 Print engine components (continued)
Service Manual 1-5
1 General Information
Accumulator belt Scorotron
home position sensor charger
Toner level
sensors sensor
(transmitters) Pre-transfer
charger Toner level sensors
sensor (receivers) are mounted
inside the toner cartridge
driver unit
MPT feed Transfer waste
sensor bin sensor
Aligning Front right door
sensor opened switch
Transfer roller
position sensor
Left door opened
switch
Fuser-exit sensor
Output tray full
sensor
Paper tray
type sensors Power switch
Paper-exit
sensor
Paper-empty
sensor
9697-04
Figure 1-4 Print engine sensor, switch and solenoid locations
The photoconductive belt position sensor is not illustrated. This optical sensor
marks the home position of the photoconductive belt. It is mounted inside the
customer-replaceable imaging unit.
1-6 Phaser 560 Color Printer
General Information 1
Front panel
These front panel features are found on the printer:
s A two-line, 24-character LCD and two LEDs
s Four push buttons
LCD The LCD serves two purposes: displaying current controller and print
engine status information and displaying an interactive menu. Status
information includes controller status such as Ready, Receiving data and
Printing. Print engine status includes messages such as Out of paper,
Paper Jam, and Out of toner. The interactive menu can only be entered
while the print engine and controller are idle. The interactive menu allows the
user to review and change certain NVRAM, I/O ports and peripheral
parameters. Using the front panel to review and change parameters is discussed
in Chapter 9, "Checks and Adjustments."
Buttons Button 1, the left-most button labeled the Exit key, cancels an operation
while in the interactive menu. The functions of Buttons 2, 3 and 4 are defined by
the particular menu or function being displayed on the LCD display. The
bottom row of the LCD labels the current function of each button.
In addition, pressing the buttons as you turn on the printer enables certain
diagnostic modes:
s Pressing and holding Button 1, as you turn on the printer, skips
power-up diagnostics (except for a brief kernel test) and proceeds to
PostScript startup.
s Pressing and holding Button 2, as you turn on the printer, executes
extended diagnostics.
s Pressing and holding Button 3, as you turn on the printer, executes
interactive service tests. These are described in "Printer
self-diagnostics" on page 9-6.
The Chapter 9 topic, "Resetting NVRAM" on page 9-12 explains how to use the
front panel buttons to reset the printer's NVRAM to its factory default values.
Service Manual 1-7
1 General Information
LEDs The Power LED indicates the printer has +5 VDC available for its logic
control boards.
The Error LED has three indications:
s Off indicates that no errors have been detected.
s On indicates a warning to the user. An explanatory message, such as
Low Paper, is displayed on the LCD.
s Blinking indicates an error has been detected. An error message, such
as, Paper Jam at Output, is displayed on the LCD. Error codes
are listed and explained in the Section 6 topic, "Error messages" on
page 6-17.
Power
Error
Exit
Exit
Button 1
Button 2
Button 3
Button 4 9013-06
Figure 1-5 The front panel and its functions
1-8 Phaser 560 Color Printer
General Information 1
Rear panel
Connectors
The rear panel of the Phaser 560 printer features the host interface connectors to
the printer. It includes the following connectors:
s Bi-directional parallel (high-density connector).
s SCSI high-density connector (hard disk drive or Phaser CopyStation
only).
With the addition of a network card, the printer can feature either of these
groups of connectors:.
s ThinNet (10base2) and Twisted Pair (10baseT) Ethernet connectors.
This is Option P1.
s RS-232 serial and LocalTalk connectors. This is Option P3
s Unshielded Twisted Pair (10baseT) and shielded Twisted Pair (DB-9)
Token Ring connectors. This is Option P4.
Service Manual 1-9
1 General Information
The figure below illustrates the rear panel.
Smart card slot
for network card
PhaserTM Share
Ethernet Card
Token Ring Card
PhaserShareTM
LocalTalk/Serial Card
PhaserTM Share
RS-232
Serial
serial
10Base2
Link
RX
TX
10Base-T
LocalTalk®
LocalTalk
Option Option Option
P1 P3 P4
Parallel
Health light
SCSI
9697-05
Figure 1-6 The Phaser 560 rear panel
1-10 Phaser 560 Color Printer
General Information 1
Network card LEDs
The Ethernet network card has two LED indicators:
s TX indicator (yellow); blinks while data is transmitted to the host. The
LED is off while no data is being sent.
s Twisted Pair (10baseT). RX indicator (green); blinks while the
network card is receiving data. The LED is on steady while no data is
being received. If the LED is off steady, then a problem (probably
hardware) has occurred at the network hub.
ThinNet (10base2). RX indicator (green); blinks while the network
card is receiving data. The LED is off steady while no data is being
received. If the LED is on steady, then a problem (probably hardware)
has occurred at the network hub.
Note Do not use both Ethernet connectors at the same time. If both are used
the 10base2 line is ignored.
The Token Ring network card has two LED indicators:
s Connection (yellow); off when the printer is not inserted into the Token
Ring, blinks while the printer is attempting to insert itself into the
Token Ring, on when the printer is properly inserted in the ring.
s Ring Speed (green); off when the card is set for 4 megabits per second
(MBPS), on when the card is set for 16 MBPS.
s When both LEDs blink, a network card failure has occurred.
Test print button
In the center of the rear cabinet panel is the test print button. Pressing this
button while the printer is idle causes the print engine to print a built-in test
print. The print consists of a field of thin horizontal lines. The print is made
independently of the image processor board. Hold in the test button for at least
4 seconds before releasing, or until you hear the print process begin. The print
demonstrates that the print engine can print (independently of the image
processor), it has no use for determine print quality.
Service Manual 1-11
1 General Information
Health LED
A health LED indicates the status of the image processor board. The health LED
is mounted on the image processor board and is viewable through a small hole
in the rear panel. Once the PostScript code is loaded into memory and the image
processor is initialized and running, the image processor blinks the LED at a
one-second rate.
s Blinking (at a steady rate): The printer is operating normally. The LED
blinks irregularly during power-up self-diagnostics.
If a soft error occurs, the image processor board operates, but in a
reduced capacity. Soft failures include failure of expansion memory
SIMMs or any of the interface ports. When a soft error occurs, the
printer automatically prints a startup page listing the error.
s On or Off: A hard error condition has occurred that would keep the
image processor board from operating.
Media tray type sensing
The combinations of the three tray sensors "tell" the print engine what type of
paper tray is installed. The tray sensors are located on the left-side interior of
the paper tray slot. Sensor actuators are attached to the bottom end of the tray to
close the appropriate sensor. There are four tray types:
s Letter (A-size) paper
s Letter (A-size) transparency film
s Metric Letter (A4-size) paper
s Metric Letter (A4-size) transparency film
s Legal-size paper
Table 1-2 Tray switch sensor combinations
Left switch Middle switch Right switch Tray type
Closed Open Open Letter (A-size) paper
Closed Closed Open Letter (A-size) transparency film
Open Open Closed Metric Letter (A4-size) paper
Closed Open Closed Metric Letter (A4-size) transparency film
Open Closed Open Legal size paper
1-12 Phaser 560 Color Printer
General Information 1
Sensor actuators
Middle
Left Right
Tray sensors
9013-40
Figure 1-7 Tray switch sensors and actuators
Service Manual 1-13
1 General Information
Specifications
Table 1-3 Physical dimensions
Dimensions Specification
Height: 46.3 cm (18.2 in.) With Lower Tray Assembly: 68.6 cm (27 in.)
Width: 50.73 cm (20 in.) With output tray: 78.2 cm (30.8 in.)
Depth: 49.2 cm (19.4 in.)
Weight: Approximately 47.5 kgs (104.6 lbs.) with consumables
installed.
Approximately 31.9 kgs (70.2 lbs.) without Lower Tray
Assembly.
Table 1-4 Printer clearances
Clearances Specification
Top: 7.6 cm (3 in.)
Left: 7.6 cm (3 in.)
Right: 10.2 cm (4 in.) for handling the paper tray
Front: Unlimited for removal of consumable
Rear: 15.3 cm (6 in.) for connecting computer cable and power cord
Bottom: No obstruction under printer that could block its cooling vents.
Mounting surface Within 2 degrees of horizontal with all four feet in contact with
flatness: the table surface.
1-14 Phaser 560 Color Printer
General Information 1
Table 1-5 Functional specifications
Characteristic Specification
Printing process Electro-photographic, four color (CMYK) transfer printing
Color medium Four toner cartridges each contain one of four colors: cyan,
magenta, yellow or black. The toner is a nonmagnetic,
monocomponent contact medium.
Addressability Standard, Fast Color and Presentation
mode: 600 x 600 dots-per-inch text and graphics
Premium mode: 1200 x 1200 dpi text and graphics
Printing speed Time from paper-load to paper-eject:
Four-color 3.5 pages per minute at 600 dpi
paper: 1.75 pages per minute at 1200 dpi
Monochrome: 14 pages per minute at 600 dpi
7 pages per minute at 1200 dpi
Four-color transparency: 1.75 pages per minute
Fast color, three-color
(CMY): 5 pages per minute at 600 dpi
Print times do not include image processing time, which can
vary depending on image complexity.
Minimum printing All sides, 4 mm (0.15 ins.).
margins
Usable paper A-size (letter) and A4-size (Metric letter) of a good quality
premium laser printer or copier paper.
Tray feed paper weight: 60 to 105 g/m2 (16 to 28 lb.)
Manual feed paper weight: 75 to 165 g/m2 (20 to 44 lb)
Paper tray capacity 250 sheets using 20-lb. paper. 100 sheets of transparency
film. The optional Lower Tray Assembly also uses trays with
the same capacity.
Service Manual 1-15
1 General Information
Table 1-6 Electrical specifications
Characteristic Specification
Primary line voltages 90 to 132 VAC (115 VAC or 100 VAC nominal);
198 to 264 VAC (220 VAC nominal)
Primary voltage 50 to 60 Hz
frequency range
Power consumption 130 watts (fuser off), 850 watts (fuser on) during Ready state,
950 watts during Warm-up, 208 watts during printing, 45 watts
during Energy Star state
Primary voltage fusing 110 VAC configuration 6.3 and 10 amp
220 VAC configuration 6.3 amp
Secondary DC voltages Image processor:
+ 5 VDC ± 0.25 (1A minimum, 6 A maximum)
Print engine:
+ 5V ± 0.25 (2.2 A max)
+ 24V ± 0.25 (3.0 A max)
RF emissions Both 110 and 220 VAC-configured instruments pass these
standards: FCC Part 15 Class B
VDE Class B
EN60555-2 Class A
VCCI (CISPR 22) Class B
Table 1-7 Environmental specifications
Characteristic Specification
Temperature o o o o
Operating 10 to 32.5 C (50 to 91 F)
o o o o
Non-operating 0 oto 40 oC (32 to 104 F)
o o
Storage -5 to 60 C (--23 to 140 F)
Media should be acclimated 24 hours before using in the
printer.
Humidity
Operating 10 to 80% relative humidity, non-condensing
Non-operating 10 to 90% relative humidity, non-condensing
Media should be acclimated 24 hours before using in the
printer.
Altitude o
Operating 0 to 2500 m (8,000 ft.) at 25 C
Non-operating 0 to 15000 m (50,000 ft.)
Vibration/shock
Operating May drop any side or corner 50 mm (2 in.) without impairment
of subsequent operation.
Non-Operating On five mutually perpendicular axes: 0.5 g, 25-minute sweep,
(vibration) 5 to 200 to 5 Hz, 100 to 200 sec./sweep cycle. No resonant
frequencies below 50 Hz.
Non-operating (shock) 30 g, trapezoidal flared pulse, 20 msec each axis.
Acoustic Noise Average sound level (LEQ) is less than 53 dbA. Peak noise in
(operating) standby mode is 47 dbA.
1-16 Phaser 560 Color Printer
General Information 1
Regulatory specifications
The printer is a recognized component in conformance with the following
regulatory standards:
s The packaged product meets ASTM D4169-86 and ASTM D4728-87
Transportation Standards.
s Listed UL 1950 Information Processing and Business Equipment.
s Certified CSA C22.2 No. 950 Safety of Information Technology
Equipment, Including electrical Business Equipment.
s GS licensed IEC 950 (1991) Second Edition; EN60950 Information
Processing and Business Equipment.
s EN50022 (CISPR 22) Class B
EN61000-3-2
EN61000-3-3
VCCI (CISPR 22) Class B
s FCC Class B (for 115 VAC equipment) pursuant to Sub-part J
of Part 15.
ICES 03 Class B
Service Manual 1-17
Chapter
2 Installing the Printer and
Drivers
This chapter discusses installing the printer and its drivers as a part of the S0
printer installation option. Tektronix Service Option S0 consists of three main
functions detailed in this and the next two chapters of this manual:
s Chapter 2 "Installing the Printer and Drivers." The first portion of
installation instructions, this chapter, consists of five basic processes:
s Pre-installation interview. This is a phone interview to verify that the
customer is ready for the printer. The interview verifies that the
customer has a suitable place for the printer with the proper
environment. The call also verifies that any assistance, such as network
system administration, will be available for the scheduled installation
and that all necessary cables will be available.
s Unpacking. This is the procedure for taking the printer out of its
shipping box.
s Testing. This checks that the printer works properly prior to connecting
it to a host computer.
s Cabling and configuring. This discusses setting up the printer for
communicating to the appropriate host computers.
s Loading drivers. This covers installing software on the host computers
and configuring the host applications to drive the printer.
Following these steps, proceed to Chapter 3 and then Chapter 4.
s Chapter 3 "Verifying the Printer and Host Connections" explains how
to verify that the printer, the host driver and the connection between
them functions correctly.
s Chapter 4 "Key Operator Training" gives a procedure for training the
customer to use and care for the printer.
Service Manual 2-1
2 Installing the Printer and Drivers
Pre-install questions for customers
Prior to installing the printer, you should contact the customer and verify that he
or she has prepared an appropriate location for the printer. You will also want to
ensure that you have all the information you need to install the printer at the
customer's site.
Ask the customer the following:
Customer's name ___________________________________________________
Address ___________________________________________________________
Phone number _____________________________________________________
E-mail address _____________________________________________________
s What type of computers will be networked with the printer?
t PC ______________ t Macintosh___________
t UNIX____________ t other _______________
s Will this printer be connected directly to a host either:
t serial t parallel?
s What kind of network environment will the printer be installed into?
Hardware Protocols
t LocalTalk t EtherTalk
t ThickNet (10Base5) t TCP/IP
t ThinNet (10Base2) t Novell NetWare
t Twisted Pair (10BaseT) t TokenRing
t other _______________
s In the event that the printer is to be installed into a network
environment, will a network administrator be available to help in
assigning network names and addresses for the printer?
Administrator's name __________________________
Phone Number________________________________
s In the event that the printer is to be installed in a TCP/IP network, has
the network administrator assigned printer name and IP addresses for
the printer? Printer Name _____________________
Printer IP address__________________
Net Mask _________________________
Broadcast address _________________
Gateway__________________________
s What software application packages will be used with the printer?
Some applications require special printing utility files.