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hp LaserJet 3300mfp series
service
hp LaserJet 3300mfp series
Service
Copyright Information © 2002 Hewlett-Packard Company
All Rights Reserved. Reproduction, adaptations, or translation without prior written permission is prohibited except as allowed under copyright laws. Part number C9124-90948 Second edition, February 2002
Trademark Credits
Microsoft, Windows, and MSDOS are U.S. registered trademarks of Microsoft Corporation. TrueType is a U.S. trademark of Apple Computer, Inc. All other products mentioned herein may be trademarks of their respective companies.
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Unplug this product from wall outlets before cleaning. Do not install or use this product near water or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the power cord and the power cord will not be damaged. If the product does not operate normally, see the online user guide. Refer all servicing questions to qualified personnel.
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9 Warranty
The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: "Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1)(ii) of the Rights in Technical Data Clause at DFARS 52.227-7013."
Safety Information WARNING! Potential Shock Hazard
Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.
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Information regarding FCC Class B, Parts 15 and 68 requirements can be found in the user guide.:
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Read and understand all instructions in the user guide. Observe all warnings and instructions marked on the product. Use only a grounded electrical outlet when connecting the HP LaserJet 3300mfp product to a power source. If you don't know whether the outlet is grounded, check with a qualified electrician. Do not touch the contacts on the end of any of the sockets on the HP LaserJet 3300mfp. Replace damaged cords immediately.
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Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.
Contents
1 Product information
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overview of product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front and side view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back and side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Firmware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Model and serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Extended warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Refilled print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recycling print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FCC Part 68 Requirements (US). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone Consumer Protection Act (US) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IC CS-03 requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Regulatory information for EU countries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 16 16 16 17 18 19 19 22 23 24 25 25 25 26 27 27 28
2 Operation
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying the control panel components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fax controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . To send a fax to one recipient . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . To receive faxes when you hear fax tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Alphanumeric buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Menu and cancel controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Copy, scan, and start controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . To print the control panel menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . To use the control panel keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product media specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supported media sizes (printer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guidelines for using media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper and Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Common media problems table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
EN
29 30 31 31 31 32 33 34 34 35 35 35 38 45 45 46 46 46 47
Contents 3
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Card stock and heavy media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading media to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting originals for the ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media information for the flatbed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading originals to copy or scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . To load originals onto the flatbed scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . To load originals into the ADF input tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer output paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
47 48 49 49 50 51 51 51 52 54
3 Maintenance
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Life expectancies of parts that wear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scanner calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the lid backing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the print path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the print cartridge area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the printer pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the printer separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . User-replaceable parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the printer pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the printer separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing a new ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . To install a new or replacement ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing an ADF pick roller assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing and replacing the control panel bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 56 56 57 57 57 58 59 60 61 62 63 63 65 67 67 69 71
4 Operational overview
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Formatter system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Central processing unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Line Interface Unit (LIU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scanner formatter PCA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flash memory or ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Standard Boot Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parallel interface or Universal Serial Bus interface. . . . . . . . . . . . . . . . . . . . . . . Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Draft mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MEt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enhanced I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 74 76 76 76 76 77 77 78 78 78 78 78 79
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4 Contents
PJL overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Scanner and ADF functions and operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Scanner Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Scanner Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 ADF Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 ADF paper path and ADF sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 ADF Jam Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Printer functions and operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Engine control unit/power system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Image formation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Printer paper-feed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Basic sequence of operation (formatter-to-printer) . . . . . . . . . . . . . . . . . . . . . . . 98 LIU (fax) functions and operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 PSTN operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 The fax subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Formatter in the fax subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 LIU in the fax subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Fax page storage in flash memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
5 Removal and replacement
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removal and replacement strategy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Required tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Before performing service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parts removal order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Separation of scanner from printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Right side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scanner side covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scanner assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flat lid or ADF assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The ADF pick roller assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF document feed guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scanner formatter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF scanner glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Left side door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front cover assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 109 109 110 110 111 113 113 115 119 119 120 122 123 124 125 126 127 128 129 129 130 132 133 137
EN
Contents 5
Transfer roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Line Interface Unit (LIU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Formatter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fuser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Output rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fan assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pickup assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper lift-plate assembly and pickup roller shaft . . . . . . . . . . . . . . . . . . . . . . . Right plate assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Left plate assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bottom assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Left bottom frame support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ECU fuses and ECU pan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper-feed assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
140 141 142 144 148 150 151 153 155 157 160 162 163 163 164 168
6 Troubleshooting
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Critical error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving image-quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving print paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving scanner (copier) paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . Functional checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Engine test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Half self-test functional check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Drum rotation functional check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Heating element check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . High-voltage power supply check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper path check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Updating or recovering the firmware code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Firmware update via flash executable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Firmware recovery DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing all fax reports at once . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T.30 protocol trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service mode functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Secondary service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Developer's menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NVRAM init . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 174 178 178 185 187 188 197 197 199 200 200 201 202 203 204 206 207 207 207 209 209 209 210 229 229 230 233
6 Contents
EN
PJL software commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repetitive image defect ruler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Main wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Locations of connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Locations of connectors and switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
233 236 237 239 240
7 Parts and diagrams
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ordering parts and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related documentation and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parts that wear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Common hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to use the parts lists and diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scanner assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scanner and ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF rollers and separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal components (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal components (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper pickup assembly (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper pickup assembly (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fuser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 242 242 242 242 243 244 245 246 246 248 249 252 252 253 254 254 256 258 260 262 264 266 271
Index
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Contents 7
8 Contents
EN
Figures
Figure 1. Figure 2. Figure 3. Figure 4. Figure 5. Figure 6. Figure 7. Figure 8. Figure 9. Figure 10. Figure 11. Figure 12. Figure 13. Figure 14. Figure 15. Figure 16. Figure 17. Figure 18. Figure 19. Figure 20. Figure 21. Figure 22. Figure 23. Figure 24. Figure 25. Figure 26. Figure 27. Figure 28. Figure 29. Figure 30. Figure 31. Figure 32. Figure 33. Figure 34. Figure 35. Figure 36. Figure 37. Figure 38. Figure 39. Figure 40. Figure 41.
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Front and side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Back and side view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Model and serial number labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Dimensions of product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Fax controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Alphanumeric controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Menu and cancel buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Copy, scan, and start controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Output bin and straight-through output path. . . . . . . . . . . . . . . . . . . . . 54 Product configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Optical diagram of scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Document scanner path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Printer unit functional block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . 84 ECU loads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Overview of laser/scanner operation . . . . . . . . . . . . . . . . . . . . . . . . . . 87 High-voltage power supply circuit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Image formation block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Printer paper path. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Solenoid, photosensors, and switches . . . . . . . . . . . . . . . . . . . . . . . . . 97 Printer timing diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Removing the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Removing the right side cover (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . 113 Removing the right side cover (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . 114 Removing the right side cover (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . 115 Removing the right scanner cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Removing the left scanner cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Separating the scanner from the printer (1 of 4). . . . . . . . . . . . . . . . . 116 Separating the scanner from the printer (2 of 4). . . . . . . . . . . . . . . . . 117 Separating the scanner from the printer (3 of 4). . . . . . . . . . . . . . . . . 117 Separating the scanner from the printer (4 of 4). . . . . . . . . . . . . . . . . 118 Removing the ADF assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Removing the document feed guide (1 of 2) . . . . . . . . . . . . . . . . . . . 122 Removing the document feed guide (2 of 2) . . . . . . . . . . . . . . . . . . . 122 Removing the ADF separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Removing the control panel bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Reinstalling the control panel bezel (1 of 2) . . . . . . . . . . . . . . . . . . . . 124 Reinstalling the control panel bezel (2 of 2) . . . . . . . . . . . . . . . . . . . . 124 Removing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Removing the control panel chassis (1 of 2) . . . . . . . . . . . . . . . . . . . 126 Removing the control panel chassis (2 of 2) . . . . . . . . . . . . . . . . . . . 126 Removing the scanner formatter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Figures 9
Figure 42. Figure 43. Figure 44. Figure 45. Figure 46. Figure 47. Figure 48. Figure 49. Figure 50. Figure 51. Figure 52. Figure 53. Figure 54. Figure 55. Figure 56. Figure 57. Figure 58. Figure 59. Figure 60. Figure 61. Figure 62. Figure 63. Figure 64. Figure 65. Figure 66. Figure 67. Figure 68. Figure 69. Figure 70. Figure 71. Figure 72. Figure 73. Figure 74. Figure 75. Figure 76. Figure 77. Figure 78. Figure 79. Figure 80. Figure 81. Figure 82. Figure 83. Figure 84. Figure 85. Figure 86. Figure 87. Figure 88.
Removing the ADF scanner glass . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the ADF scanner glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the left side door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the back cover (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the back cover (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the printer top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the print cartridge door (1 of 2) . . . . . . . . . . . . . . . . . . . . . Removing the print cartridge door (2 of 2) . . . . . . . . . . . . . . . . . . . . . Removing the front cover (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front cover removed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the front cover (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the front guide assembly (1 of 3). . . . . . . . . . . . . . . . . . . . Removing the front guide assembly (2 of 3). . . . . . . . . . . . . . . . . . . . Removing the front guide assembly (3 of 3). . . . . . . . . . . . . . . . . . . . Removing the left and right support covers . . . . . . . . . . . . . . . . . . . . Removing the transfer roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the LIU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the formatter (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the formatter (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the formatter (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the fuser assembly (1 of 4) . . . . . . . . . . . . . . . . . . . . . . . . Removing the fuser assembly (2 of 4) . . . . . . . . . . . . . . . . . . . . . . . . Removing the fuser assembly (3 of 4) . . . . . . . . . . . . . . . . . . . . . . . . Removing the fuser assembly (4 of 4) . . . . . . . . . . . . . . . . . . . . . . . . Removing the output rollers (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the output rollers (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the solenoid (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the solenoid (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the fan (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the fan (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the pickup assembly plate (1 of 3). . . . . . . . . . . . . . . . . . . Removing the pickup assembly plate (2 of 3). . . . . . . . . . . . . . . . . . . Removing the pickup assembly plate (3 of 3). . . . . . . . . . . . . . . . . . . Removing the paper lift-plate assembly (1 of 3) . . . . . . . . . . . . . . . . . Removing the paper lift-plate assembly (2 of 3) . . . . . . . . . . . . . . . . . Removing the paper lift-plate assembly (3 of 3) . . . . . . . . . . . . . . . . . Paper lift-plate springs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the pickup roller shaft . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the right plate assembly (1 of 2) . . . . . . . . . . . . . . . . . . . . Removing the right plate assembly (2 of 2) . . . . . . . . . . . . . . . . . . . . Removing the left plate assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the left bottom frame support . . . . . . . . . . . . . . . . . . . . . . Removing the ECU pan (1 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the ECU pan (2 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the ECU pan (3 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the ECU pan (4 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
128 128 129 130 131 132 133 134 135 135 136 137 138 138 139 140 141 142 143 143 144 145 146 147 148 149 150 151 152 153 154 155 156 156 157 158 158 159 159 160 161 162 163 164 165 165 166
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10 Figures
Figure 89. Figure 90. Figure 91. Figure 92. Figure 93. Figure 94. Figure 95. Figure 96. Figure 97. Figure 98. Figure 99. Figure 100. Figure 101. Figure 102. Figure 103. Figure 104. Figure 105. Figure 106. Figure 107. Figure 108. Figure 109. Figure 110. Figure 111. Figure 112. Figure 113. Figure 114. Figure 115. Figure 116. Figure 117. Figure 118. Figure 119. Figure 120.
Removing the ECU pan (5 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the paper-feed assembly (1 of 4) . . . . . . . . . . . . . . . . . . . Removing the paper-feed assembly (2 of 4) . . . . . . . . . . . . . . . . . . . Removing the paper-feed mechanism (3 of 4) . . . . . . . . . . . . . . . . . . Removing the paper-feed mechanism (4 of 4) . . . . . . . . . . . . . . . . . . Engine test switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Locating connectors for the heating element check . . . . . . . . . . . . . . Print cartridge high-voltage connection points (right side) . . . . . . . . . Print cartridge high-voltage connection points (left side) . . . . . . . . . . High-voltage connector assembly (right side) . . . . . . . . . . . . . . . . . . High-voltage connector assembly (left side). . . . . . . . . . . . . . . . . . . . Overriding SW301 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the firmware recovery DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . Example of a T.30 trace of a successfully sent fax . . . . . . . . . . . . . . Example of a T.30 trace of a successfully received fax . . . . . . . . . . . NVRAM PJL factory variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repetitive image defect ruler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Main wiring (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Main wiring (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Locations of printer connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Locations of connectors and switches . . . . . . . . . . . . . . . . . . . . . . . . Scanner covers and ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF rollers and separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal components (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal components (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper pickup assembly (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper pickup assembly (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fuser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
167 168 169 170 171 200 203 204 204 205 205 206 208 227 228 234 236 237 238 239 240 246 248 249 252 253 254 256 258 260 262 264
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Figures 11
12 Figures
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Tables
Table 1. Table 2. Table 3. Table 4. Table 5. Table 6. Table 7. Table 8. Table 9. Table 10. Table 11. Table 12. Table 13. Table 14. Table 15. Table 16. Table 17. Table 18. Table 19. Table 20. Table 21. Table 22. Table 23. Table 24. Table 25. Table 26. Table 27. Table 28. Table 29. Table 30. Table 31. Table 32. Table 33. Table 34. Table 35. Table 36. Table 37. Table 38. Table 39. Table 40. Table 41.
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Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Performance of HP LaserJet 3300mfp series. . . . . . . . . . . . . . . . . . . . 19 Performance of ADF for copying/scanning. . . . . . . . . . . . . . . . . . . . . . 20 Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Acoustic emissions (HP LaserJet 3300mfp series) . . . . . . . . . . . . . . . 20 Skew specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 HP LaserJet 3330 fax specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Control panel menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Control panel error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Media types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Life expectancies of parts that wear . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Product startup messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Basic sequence of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Alert and warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Critical error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Solving print image-quality problems . . . . . . . . . . . . . . . . . . . . . . . . . 188 Solving scanning (copying) image-quality problems . . . . . . . . . . . . . 194 Solving print paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Solving scanner paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . 199 Fax receive error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Fax send error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Fax phase sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Appropriate responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224 Fax abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 Country/region codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 Switch functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 Technical support websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243 Common fasteners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244 Scanner and ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 ADF rollers and separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248 Control panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249 Printer covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252 Paper tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253 Internal components (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255 Internal components (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257 Electrical components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259 Paper pickup assembly (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261 Paper pickup assembly (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263 Tables 13
Table 42. Table 43. Table 44.
Fuser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265 Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266 Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
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1
Product information
Chapter contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overview of product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front and side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back and side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Firmware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Model and serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Extended warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . Refilled print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . Recycling print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . FCC Part 68 Requirements (US) . . . . . . . . . . . . . . . . . . . . . . . Telephone Consumer Protection Act (US) . . . . . . . . . . . . IC CS-03 requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . Regulatory information for EU countries . . . . . . . . . . . . . . 16 16 16 17 18 19 19 22 23 24 25 25 26 26 27 27 28
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Chapter contents 15
Introduction
The HP LaserJet 3300mfp series is designed to:
Print: Print documents easily with the laser-quality you have come to expect from an HP LaserJet product. Copy: Make superior laser-quality copies. With the software, you can make up to 99 copies of a 50-page original. You can also enlarge, reduce, adjust contrast, and collate. Scan: Scan documents to create electronic text or graphics files. Fax: On the HP 3330, send and receive documents via standard fax communications.
Overview of product
Front and side view
3 1 4 5 6 9 12 8 10 Figure 1. Front and side view 1 2 3 4 5 6
Automatic document feeder (ADF) ADF media input tray Side media guides for the ADF Long media extension for the ADF Control panel Output bin
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16 Chapter 1 - Product information
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Print cartridge door Priority input tray Side media guides for the priority input tray
10 Media support for the main input tray 11 Main input tray 12 Side media guides for the main input tray (inside cover, not shown)
Back and side view
1 2 7 3 6 5 Figure 2. Back and side view 1 2 3 4 5 6 7
Left side panel Straight-through output door USB port Parallel port Power receptacle Power switch (220-240 volt units) LIU (hp LaserJet 3330mfp only...not shown in graphic)
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Overview of product 17
Hardware description
The product provides 1200 dot-per-inch (dpi) printing. The flatbed scanner scans at 600 pixels-per-inch (ppi) with 24-bits per pixel (bpp) and most models contain an automatic document feeder (ADF) that holds up to 50 pages. On the HP LaserJet 3330mfp, the formatter and LIU provide Group-3-compatible faxing capabilities. The product prints 15 pages per minute (ppm) on letter-size paper or 14 ppm on A4. With 1200 dpi printing resolution, the product has exceptional text and graphics print quality. The simple control panel and improved paper handling make this product very easy to use. The main input tray has a 250-sheet capacity for continuous, multiplepage printing. The priority input tray allows for manual feed of up to ten sheets. Both trays are center-justified for all supported paper sizes. The output bin holds up to 125 sheets. The product has a very fast first-page-out, at less than ten seconds. The formatter board contains 4 MB of ROM, 32 MB of RAM, and an embedded 32-bit Coldfire V3 processor. There is one DIMM slot available for font or memory expansion (supporting an 8 MB, 16 MB, 32 MB, or 64 MB DIMM). The print engine has a 1,000 average (10,000 peak) page-per-month duty cycle. The standard toner life is 2,500 pages, and the highcapacity toner life is 3,500 pages with 5% toner coverage.
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Firmware description
The firmware in the product includes: Enhanced PCL 6 with status readback 80 PCL and 80 PostscriptTM fonts Pixel placement, mosaic characters Memory Enhancement technology (MEt) with hardware compression and decompression The firmware also has REt and EconoMode functionality.
Product Specifications
Table 1. Physical specifications Category
Height Depth Width Weight (cartridge installed)
Specification
496 mm (19.5 inches) 520.7 mm (20.5 inches) 546.1 mm (21.5 inches) 15.9 kg (35.0 lbs) (models with ADF) 14.1 kg (31.1 lbs) (models without ADF)
Table 2. Environmental specifications Category
Operating environment (unit plugged into an AC outlet) Storage environment (unit not plugged into an AC outlet)
Specification
Temperature: 15° to 32.5° C (59° to 90.5° F) Humidity: 10% to 80% relative humidity (no condensation) Temperature: -20° to 40° C (-4° to 104° F) Humidity: Less than 95% relative humidity (no condensation)
Table 3. Performance of HP LaserJet 3300mfp series Category
Print resolution Print speed
Specification
1200 dpi 15 ppm (Letter) 14 ppm (A4)
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Product Specifications 19
Table 4. Performance of ADF for copying/scanning Category
Scan resolution Copy speed
Specification
600 PPI (24-bit pixels per inch) optical, with 256 levels of gray and 24-bit color Up to 15 ppm
Table 5. Electrical specifications 110-V Models
Power requirements Note: Power sources are not interchangeable. Minimum recommended circuit capacity Power consumption 110 to 127 volts +/-10% 50 to 60 Hz +/-2 Hz 4.5 A at 115 V Copying (maximum): 330 W Printing (maximum): 300 W Standby: 14 Watts Power save: 14 Watts
220-V Models
220 to 240V +/-10%, 50 to 60 Hz +/-2 Hz 2.3 A at 230 V Copying (maximum): 330 W Printing (maximum): 300 W Standby: 14 Watts Power save: 14 Watts Off: 0 Watts
Values subject to change. See http://www.hp.com/support/lj3300 for current information
Table 6. Acoustic emissions (HP LaserJet 3300mfp series) Sound Power Level
Printing (maximum) Copying (maximum) Standby/PowerSave
Declared per ISO 9296
LWAd = 6.1 Bels (A) LWAd = 6.6 Bels (A) Essentially inaudible
SPL Bystander Position
Printing (maximum) Copying (maximum) Standby/PowerSave
Declared per ISO 9296
LpAm = 48 dB (A) LpAm = 50 dB (A) Essentially inaudible
Values subject to change. See http://www.hp.com/support/lj3300 for current information. During other operations, acoustic emissions may vary.
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Table 7. Skew specifications Category
Print skew
Specification
0.87% (1.65 mm over 190 mm in width) for cut-sheet media (leading edge) 0.80% (2.0 mm over 250 mm in length) for cut-sheet media except A5 size 1.50% (3.3 mm over 220 mm in length) for envelopes, postcards, and A5-size media
The media registration defines how a sheet of media is positioned relative to the electrophotographic image on the drum. The specified tolerances do not include variation in the media dimensions from nominal. All vertical lines will be parallel to the reference, or left edge of the media, within the specifications.
Table 8. HP LaserJet 3330 fax specifications Category
Fax transmission speed Right/left margins for printed pages Top/bottom margins for printed pages Fax compatibility Fax coding schemes Modem speed Speed dialing Distinctive ring detect Fax resolution (standard) Fax resolution (fine) Fax resolution (superfine) Fax resolution (photo)
Specification
3 seconds/page (ITU-T Test Image #1) 6.3 mm (0.25 inch) 5.08 mm (0.2 inch) ITU Group 3; ECM MH, MR, and MMR Up to 33,600 bits per second (bps) Yes Yes 203 by 98 dots per inch (dpi) 203 by 196 dpi 300 by 300 dpi (no halftone) 300 by 300 dpi (halftone enabled)
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Product Specifications 21
Model and serial numbers
The model number and serial number are listed on an identification label located on the inside of the print cartridge door. The serial number contains information about the country/region of origin, revision level, production code, and production number of the product. The label also contains power rating and regulatory information.
Figure 3.
Model and serial number labels
22 Chapter 1 - Product information
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Warranty statement
DURATION OF WARRANTY: One year from date of purchase.
1
HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies, will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error-free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (d) improper site preparation or maintenance. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province.
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Warranty statement 23
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TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Extended warranty
HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance warranty covers a three-year period from the date of the HP product purchase. The customer must purchase the HP SupportPack within 90 days of the HP product purchase. Customers can contact the nearest HP-authorized dealer about this service.
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Print cartridge information
The print cartridge is designed to simplify replacement of the major consumable parts. The print cartridge contains the printing mechanism and a supply of toner. At five percent page coverage, a standard print cartridge will print approximately 2,500 pages. However, a cartridge should print more pages if it regularly prints pages with less coverage, such as short memos. The cartridge might print fewer pages if heavy or bold print is used. For best results, always use a print cartridge before the expiration date stamped on the cartridge box.
Refilled print cartridges
While Hewlett-Packard does not prohibit the use of refilled print cartridges during the warranty period or while the product is under a maintenance contract, it is not recommended for the following reasons: Repairs resulting from the use of refilled cartridges are not covered under Hewlett-Packard warranty or maintenance contracts. Hewlett-Packard has no control or process to ensure that a refilled cartridge functions at the high level of reliability of a new HP LaserJet toner cartridge. Hewlett-Packard also cannot predict the long-term reliability effect on the product from using different toner formulations found in refilled cartridges. The print quality of HP LaserJet print cartridges influences the customer's perception of the product. Hewlett-Packard has no control over the actual print quality of a refilled cartridge. Parts that are critical to print quality may not be replaced when the cartridge is refilled with toner.
Recycling print cartridges
In order to reduce waste, Hewlett-Packard offers a recycling program. Cartridge components that do not wear out are recycled. Plastics and other materials are recycled. Hewlett-Packard pays the shipping
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Print cartridge information 25
costs from the user to the recycling plant (within the United States). To join this recycling effort, follow the instructions inside the print cartridge box.
FCC Part 68 Requirements (US)
This equipment complies with FCC rules, Part 68. On the back of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all, areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area. This equipment uses the following USOC jacks: RJ11C. An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. This equipment cannot be used on telephone company-provided coin service. Connection to Party Line Service is subject to state tariffs. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice isn't practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please contact HP for repair and (or) warranty information. If the trouble is causing harm to the telephone network, the telephone company may request that you remove the equipment from the network until the problem is resolved. The following repairs can be done by the customer: replace any original equipment that came with the product. This includes the print cartridge, the paper trays, the ADF, the control panel bezel, the ADF pick roller assembly, the power cord, and the telephone cord. It is recommended that the customer
26 Chapter 1 - Product information
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install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges.
Telephone Consumer Protection Act (US)
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) In order to program this information into your facsimile, please see the HP 3300mfp User Guide.
IC CS-03 requirements
NOTICE: The Industry Canada label identifies certified equipment. This certification means the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution can be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence Number (REN) of this device is 0.7.
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FCC Part 68 Requirements (US) 27
Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five (5.0). The standard connecting arrangement code (telephone jack type) for equipment with direct connections to the telephone network is CA11A.
Regulatory information for EU countries
This equipment has been designed to work in all of the countries of the European Economic Area (Public Switched Telephone Networks) only. Network compatibility is dependent on internal software settings. Contact your equipment supplier if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard at the phone numbers provided in the support flyer that came with the product.
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2
Operation
Chapter contents
Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying the control panel components. . . . . . . . . . . . . . . . . Fax controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . To send a fax to one recipient . . . . . . . . . . . . . . . . . . . . . . To receive faxes when you hear fax tones . . . . . . . . . . . . Alphanumeric buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . Menu and cancel controls . . . . . . . . . . . . . . . . . . . . . . . . . Copy, scan, and start controls . . . . . . . . . . . . . . . . . . . . . . Control panel menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . To print the control panel menu structure . . . . . . . . . . . . . To use the control panel keys . . . . . . . . . . . . . . . . . . . . . . Control panel error messages . . . . . . . . . . . . . . . . . . . . . . . . . Product media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . Supported media sizes (printer). . . . . . . . . . . . . . . . . . . . . Guidelines for using media. . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper and Transparencies . . . . . . . . . . . . . . . . . . . . . . . . Common media problems table. . . . . . . . . . . . . . . . . . . . . Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Card stock and heavy media . . . . . . . . . . . . . . . . . . . . . . . Loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading media to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting originals for the ADF. . . . . . . . . . . . . . . . . . . . . . . . . Media information for the flatbed . . . . . . . . . . . . . . . . . . . . . . . Loading originals to copy or scan. . . . . . . . . . . . . . . . . . . . . . . To load originals onto the flatbed scanner. . . . . . . . . . . . . To load originals into the ADF input tray . . . . . . . . . . . . . . Printer output paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 31 31 31 32 33 34 34 35 35 35 38 45 45 46 46 46 47 47 48 49 49 50 51 51 51 52 54
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Chapter contents 29
Operating environment
Place the product on a sturdy, level surface in a well-ventilated area that meets the following environmental requirements: temperature: 15° to 32.5° C (59° to 90.5° F) humidity: 10% to 80% relative humidity (no condensation) away from direct sunlight, open flames, and ammonia fumes sufficient space around the product to allow for proper access and ventilation
53 cm (21 in)
81 cm (32 in)
Figure 4.
Dimensions of product
30 Chapter 2 - Operation
74 cm (29 in)
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Identifying the control panel components
Fax controls
Fax capability is available on the HP LaserJet 3330 product only. Use the fax controls to send and receive faxes. These controls and the fax menu or software are used to change commonly used fax settings.
Figure 5.
Fax controls
The HP 3330 has extensive faxing capabilities. This manual describes only sending a fax to one recipient and receiving a fax. For a fu