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Maintenance and Service Guide
Compaq Presario V3000 Notebook PC
Document Part Number: 418333-002

April 2007

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

© Copyright 2006, 2007 Hewlett-Packard Development Company, L.P. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Intel, Core, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. AMD, Sempron, Turion, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide Compaq Presario V3000 Notebook PC Second Edition: April 2007 First Edition: June 2006 Document Part Number: 418333-002

Safety warning notice

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WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

Contents
1 Product Description
1.1 1.2 1.3 1.4 1.5 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1­5 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1­6 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1­7 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1­19

2 Troubleshooting
2.1 Setup Utility in Windows XP . . . . . . . . . . . . . . . . . . 2­1 Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2­2 Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . 2­6 2.2 Setup Utility in Windows Vista . . . . . . . . . . . . . . . . 2­9 Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . 2­10 Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . 2­14 2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2­17

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Contents

3 Illustrated Parts Catalog
3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3­1 Computer Major Components. . . . . . . . . . . . . . . . . . 3­2 Display Assembly Components . . . . . . . . . . . . . . . 3­18 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3­20 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­22 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­23 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­24 Sequential Part Number Listing . . . . . . . . . . . . . . . 3­27

4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4­1 4­2 4­2 4­2 4­3 4­4 4­5 4­6 4­7

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5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­1 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5­2 5.3 Preparing the Computer for Disassembly . . . . . . . . . 5­4 5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­6 5.5 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­10 5.6 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­11 5.7 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­12 5.8 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5­15 5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­19 5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­21 5.11 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­25 5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5­30 5.13 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­42 5.14 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­46 5.15 Wireless Switch Board . . . . . . . . . . . . . . . . . . . . . 5­50 5.16 Modem Module. . . . . . . . . . . . . . . . . . . . . . . . . . . 5­52 5.17 Audio/Infrared Board . . . . . . . . . . . . . . . . . . . . . . 5­54 5.18 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5­56 5.19 USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­58 5.20 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5­60 5.21 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­62 5.22 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5­67 5.23 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5­70 5.24 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­78

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Contents

6 Specifications A Screw Listing B Backup and Recovery in Windows XP C Backup and Recovery in Windows Vista D Display Component Recycling E Connector Pin Assignments F Power Cord Set Requirements Index

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Product Description
The Compaq Presario V3000 Notebook PC offers advanced modularity, Intel® CoreTM Duo, Core Solo, and Celeron® processors or AMD TurionTM 64 Mobile Technology and Mobile AMD SempronTM processors, and extensive multimedia support.

Compaq Presario V3000 Notebook PC

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Product Description

1.1 Features


The following processors are available, varying by computer model:
Intel Core Duo T7200 (2.00-GHz) Intel Core Duo T5600 (1.83-GHz) Intel Core Duo T5500 (1.66-GHz) Intel Core Duo T5200 (1.60-GHz) Intel Core Duo T2600 (2.16-GHz) Intel Core Duo T2500 (2.00-GHz) Intel Core Duo T2400 (1.83-GHz) Intel Core Duo T2250 (1.73-GHz) Intel Core Duo T2300 (1.66-GHz) Intel Core Duo T2350 (1.60-GHz) Intel Core Duo T2060 (1.60-GHz) Intel Core Duo T2050 (1.60-GHz) Intel Core Solo T1350 (1.80-GHz) AMD Turion Dual Core, TL-60 (2.0-GHz) AMD Turion 64, MK-36 (2.00-GHz) AMD Turion TL-56 (1.80-GHz) AMD Turion ML-52 1.60-Ghz AMD Turion ML-50 1.60-GHz Mobile AMD Sempron 3500+ (1.80-GHz) Mobile AMD Sempron 3400+ (1.80-GHz) Mobile AMD Sempron 3200+ (1.60-GHz)



14.1-inch WXGA (1280 × 768) TFT display with over 16.7 million colors, varying by computer model 160-, 120-, 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by computer model
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Product Description



256-MB DDR synchronous DRAM (SDRAM) at 667 MHz and 533 MHz, expandable to 2.0 GB Microsoft® Windows® XP Home Edition or Windows XP Professional, or Free DOS, varying by computer model Full-size Windows keyboard with embedded numeric keypad TouchPad pointing device with on/off button and dedicated two-way scroll zone Integrated 10/100 BASE-T Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini Card IEEE 802.11b and 802.11b/g WLAN device Support for ExpressCard External 65-watt or 90-watt AC adapter with 3-wire power cord 6-cell or 12-cell Li-Ion battery Stereo speakers with volume up and down buttons Integrated microphone (select models only) Support for the following optical drives:
DVD/CD-RW Combo Drive DVD±RW/R and CD-RW Double-Layer Combo Drive DVD±RW/R and CD-RW Double-Layer Combo Drive

with LightScribe


Connectors:
Audio-in (microphone) Audio-out (headphone) Consumer infrared lens Docking (select models only) ExpressCard

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Product Description

External monitor IEEE 1394 digital (select models only) Memory Reader (select models only) Power RJ-11 (modem) RJ-45 (network) S-Video-out (select models only) Universal Serial Bus (USB) v. 2.0

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Product Description

1.2 Resetting the Computer
If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 5.3, "Preparing the Computer for Disassembly," for more information). 2. Remove the real-time clock (RTC) battery (refer to Section 5.5, "RTC Battery," for more information). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the computer. 5. Connect AC power to the computer. Do not reinsert any batteries at this time. 6. Turn on the computer. All passwords and all CMOS settings have been cleared.

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Product Description

1.3 Power Management
The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:


Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby/resume Power button Advanced Configuration and Power Management (ACPM) compliance

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Product Description

1.4 External Components
The external components on the front of the computer are shown below and described in Table 1-1.

Front Components

Table 1-1 Front Components
Item 1 Component Wireless switch (select models only) Function Turns the wireless feature on or off, but does not create a wireless connection. establish a wireless Towireless network mustconnection, a already be set up. 2 Wireless light (select models only) Blue: An integrated wireless device, such as a wireless local area network (LAN) device and/or a Bluetooth® device, is turned on. Amber: An integrated wireless device is turned off. 3 Consumer infrared lens (select models only) Audio-in (microphone) jack Audio-out (headphone) jack Links the computer to the HP Remote Control (select models only). Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Produce sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio.

4

5

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Product Description

The external components on the right side of the computer are shown below and described in Table 1-2.

Right-Side Components

Table 1-2 Right-Side Components
Item 1 2 3 4 5 Component Optical drive USB ports (2) RJ-11 (modem) jack Power connector Security cable slot Function Reads an optical disc. Connect optional USB devices. Connects a modem cable. Connects an AC adapter. Attaches an optional security cable to the computer. is designed to act Thea security cable it may not prevent as deterrent, but the computer from being mishandled or stolen.

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Maintenance and Service Guide

Product Description

The external components on the left side of the computer are shown below and described in Table 1-3.

Left-Side Components

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Product Description

Table 1-3 Left-Side Components
Item 1 Component S-Video-out jack Function Connects an optional S-Video device such as a television, VCR, camcorder, overhead projector, or video capture card. Connects an external VGA monitor or projector. Connects the computer to an optional expansion product.

2 3

External monitor port Expansion port 3

The computer has only one expansion port. The term
expansion port 3 describes the type of expansion port.
4 5 6 7 RJ-45 (network) jack USB port 1394 port Memory Reader Connects a network cable. Connects an optional USB device. Connects an optional IEEE 1394 or 1394a device, such as a camcorder. Supports the following optional digital card formats: Secure Digital (SD) Memory Card, MultiMediaCard (MMC), Secure Digital Input/Output (SD I/O), Memory Stick (MS), Memory Stick Pro (MSP), xD-Picture Card (XD), xDPicture Card (XD) Type M. On: A digital card is being accessed. Supports optional ExpressCard/54 cards.

8 9

Memory Reader light ExpressCard slot

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Maintenance and Service Guide

Product Description

The computer keyboard components are shown below and described in Table 1-4.

Keyboard Components

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Product Description

Table 1-4 Keyboard Components
Item 1 Component Function keys (12) Function Execute frequently used system functions when pressed in combination with the fn key. Enables caps lock and turns on the caps lock light. Executes frequently used system functions when pressed in combination with a function key or the esc key. Displays the Microsoft Windows Start menu. Displays a shortcut menu for items beneath the pointer. Move the cursor around the screen. Can be used like the keys on an external numeric keypad. Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light.

2 3

caps lock key fn key

4 5 6 7 8

Windows logo key Windows applications key Arrows keys Embedded numeric keypad keys (15) num lock key

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Maintenance and Service Guide

Product Description

The computer top components are shown below and described in Table 1-5.

Top Components

Table 1-5 Top Components
Item 1 Component Power button Function When the computer is Off, press to turn on the computer. On, press to enter hibernation. In standby, briefly press to exit standby. in hibernation, briefly press to exit hibernation. Produce sound.

2

Speakers (2)

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Product Description

Table 1-5 Top Components (Continued)
Item 3 Component Media button Function If QuickPlay is not installed and the computer is On, the media button opens the music program or Media menu, allowing you to select a multimedia program. Off, the media button does not function. In standby, the media button resumes from standby into Windows. If QuickPlay is installed and the computer is On, the media button opens the music program or Media menu, allowing you to select a multimedia program. Off, the media button opens the music program or the Media menu, allowing you to select a multimedia program. In standby, the media button resumes from standby into Windows. does not affect the The media button the procedure for hibernation file or restoring from hibernation. 4 5 Volume mute button Volume scroll zone Mutes and restores speaker sound. Adjusts volume. Slide your finger to the left to decrease volume and to the right to increase volume. Alternatively, you can tap the left half of the scroll zone to decrease volume, or you can tap the right half of the scroll zone to increase volume.

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Maintenance and Service Guide

Product Description

The computer TouchPad components are shown below and described in Table 1-6.

TouchPad Components

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Product Description

Table 1-6 TouchPad Components
Item 1 2 Component TouchPad light TouchPad Function Blue: TouchPad is enabled. Amber: TouchPad is disabled. Moves the pointer and selects or activates items on the screen. Can be set to perform other mouse functions, such as scrolling, selecting, and double-clicking. Scrolls left or right. Function like the left and right buttons on an external mouse. Scrolls up or down. Enables/disables the TouchPad.

3 4 5 6

TouchPad horizontal scroll zone Left and right TouchPad buttons TouchPad vertical scroll zone TouchPad on/off button

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Maintenance and Service Guide

Product Description

The external components on the bottom of the computer are shown below and described in Table 1-7.

Bottom Components

Table 1-7 Bottom Components
Item 1 2 3 4 Component Battery bay Battery release latch Optical drive Hard drive bay Function Holds the battery. Releases the battery from the battery bay. Reads an optical disc. Holds the hard drive.

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Product Description

Table 1-7 Bottom Components (Continued)
Item 5 Component vents (4) Function Enable airflow to cool internal components. fan starts up The computerto cool internal automatically components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 6 7 Memory module compartment Mini Card compartment Contains the memory module slots. Holds a wireless LAN device (select models only).

To prevent an unresponsive system and the display of a
warning message, replace with only a Mini Card device authorized for use in the computer by the governmental agency that regulates wireless devices in your country. If you replace the device and then receive a warning message, remove the device to restore computer functionality. Then contact Customer Care through the Help and Support Center.

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Product Description

1.5 Design Overview
This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, "Illustrated Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections:


AMD Turion and Mobile AMD Sempron processors or Intel Core Duo, Core Solo, Celeron processors Audio Display ExpressCard Fan Hard drive Keyboard and TouchPad Memory module Mini Card modules

Ä

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Maintenance and Service Guide

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2
Troubleshooting

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WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Setup Utility in Windows XP
The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working or will not load. The utility reports information about the computer and provides settings for startup, security, and other preferences. 1. Turn on or restart the computer in Windows. 2. Before Windows opens and while the "Press to enter setup" prompt is displayed in the lower-left corner of the screen, press f10.

Maintenance and Service Guide

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Troubleshooting

Using the Setup Utility
Changing the Language of the Setup Utility
The following procedure explains how to change the language of the Setup Utility. If the computer is not in the Setup Utility, begin at step 1. If the computer is in the Setup Utility, begin at step 2. 1. To open the Setup Utility, turn on or restart the computer in Windows, and then press f10 while the prompt, "Press to enter setup," is displayed in the lower-left corner of the screen. 2. Use the arrow keys to select System Configuration > Language, and then press enter. 3. Press f5 or f6 (or use the arrow keys) to select a language, and then press enter to select a language. 4. When a confirmation prompt with your preference selected is displayed, press enter to save your preference. 5. To set your preferences and exit the Setup Utility, press f10 and then follow the instructions on the screen. Your preferences go into effect when the computer restarts in Windows.

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Maintenance and Service Guide

Troubleshooting

Navigating and Selecting in the Setup Utility
Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke.


To choose a menu or a menu item, use the arrow keys. To choose an item in a drop-down list or to toggle a field, for example an Enable/Disable field, use either the arrow keys or f5 or f6. To select an item, press enter. To close a text box or return to the menu display, press f1. To display additional navigation and selection information while the Setup Utility is open, press f1.



Displaying System Information
The following procedure explains how to display system information in the Setup Utility. If the Setup Utility is not open, begin at step 1. If the Setup Utility is open, begin at step 2. 1. To open the Setup Utility, turn on or restart the computer in Windows, and then press f10 while the prompt, "Press to enter setup," is displayed in the lower-left corner of the screen. 2. Access the system information by using the Main menu. 3. To close the Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. (The computer restarts in Windows.)

Maintenance and Service Guide

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Troubleshooting

Restoring Default Settings in the Setup Utility
The following procedure explains how to restore the Setup Utility default settings. If the computer is not in the Setup Utility, begin at step 1. If the computer is in the Setup Utility, begin at step 2. 1. To open the Setup Utility, turn on or restart the computer in Windows, and then press f10 while the prompt, "Press to enter setup," is displayed in the lower-left corner of the screen. 2. Select Exit > Load Setup Defaults, and then press f10. 3. When the Setup Confirmation is displayed, press enter to save your preferences. 4. To set your preferences and exit the Setup Utility, press f10, and then follow the instructions on the screen. The Setup Utility default settings are set when you exit the Setup Utility and go into effect when the computer restarts.

Your password, security, and language settings are not changed when you restore the factory default settings.

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Maintenance and Service Guide

Troubleshooting

Using Advanced Setup Utility Features
This guide describes the Setup Utility features recommended for all users. For more information about the Setup Utility features recommended for advanced users only, refer to the Help and Support Center, which is accessible only when the computer is in Windows. The Setup Utility features available for advanced users include a hard drive self-test, a Network Service Boot, and settings for boot order preferences. The " to boot from LAN" message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows or restored from hibernation is the prompt for a Network Service Boot. The "Press to change boot order" message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows or restored from hibernation is the prompt to change the boot order.

Maintenance and Service Guide

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Troubleshooting

Closing the Setup Utility
You can close the Setup Utility with or without saving changes.


To close the Setup Utility and save your changes from the current session, use either of the following procedures:
Press f10, and then follow the instructions on the screen.

­ or ­
If the Setup Utility menus are not visible, press esc to

return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter. When you use the f10 procedure, you are offered an option to return to the Setup Utility. When you use the Exit Saving Changes procedure, the Setup Utility closes when you press enter.


To close the Setup Utility without saving your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

After the Setup Utility closes, the computer restarts in Windows.

Setup Utility Menus
The menu tables in this section provide an overview of Setup Utility options.

Some of the Setup Utility menu listed in this chapter may not be supported by your computer.

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Maintenance and Service Guide

Troubleshooting

Main Menu
Table 2-1 Main Menu
Select System Information To Do This


View and change the system time and date. View identification information about the computer. View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only).

Security Menu
Table 2-2 Security Menu
Select Administrator password Power-on password To Do This Enter, change, or delete an administrator password. Enter, change, or delete a power-on password.

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Troubleshooting

System Configuration Menu
Table 2-3 System Configuration Menu
Select Language Support Embedded WLAN Device Radio Embedded Bluetooth Device (select models only) Enhanced SATA support (select models only) Boot Options To Do This Change the Setup Utility language. Enable/disable an embedded wireless LAN device. Enable/disable an embedded Bluetooth device (select models only). Enable/disable enhanced SATA mode. Set the following boot options: f10 and f12 Delay (sec.)--Set the delay for the f10 and f12 functions of the Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20). CD-ROM boot--Enable/disable boot from CD-ROM. Floppy boot--Enable/disable boot from Floppy. Internal Network Adapter boot--Enable/disable boot from Internal Network Adapter. Boot Order--Set the boot order for: USB Floppy ATAPI CD/DVD ROM Drive Hard drive USB Diskette on Key USB Hard drive Network adapter


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Troubleshooting

Diagnostics Menu
Table 2-4 Diagnostics Menu
Select Hard Disk Self Test To Do This Run a comprehensive self-test on the hard drive.

2.2 Setup Utility in Windows Vista
The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows® operating system is not working or will not load.

The fingerprint reader (select models only) does not work when accessing the Setup Utility.
The utility reports information about the computer and provides settings for startup, security, and other preferences. To start the Setup Utility: 1. Turn on or restart the computer. 2. Before Windows opens and while "Press to enter setup" is displayed in the lower-left corner of the screen, press f10.

Maintenance and Service Guide

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Troubleshooting

Using the Setup Utility
Changing the Language of the Setup Utility
The following procedure explains how to change the language of the Setup Utility. If the Setup Utility is not already running, begin at step 1. If the Setup Utility is already running, begin at step 2. 1. To start the Setup Utility, turn on or restart the computer, and then press f10 while "Press to enter setup" is displayed in the lower-left corner of the screen. 2. Use the arrow keys to select System Configuration > Language, and then press enter. 3. Press f5 or f6 (or use the arrow keys) to select a language, and then press enter to select a language. 4. When a confirmation prompt with your preference selected is displayed, press enter to save your preference. 5. To set your preferences and exit the Setup Utility, press f10 and then follow the instructions on the screen. Your preferences go into effect when the computer restarts in Windows.

Navigating and Selecting in the Setup Utility
Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke.


To choose a menu or a menu item, use the arrow keys. To choose an item in a drop-down list or to toggle a field, for example an Enable/Disable field, use either the arrow keys or f5 or f6. To select an item, press enter. To close a text box or return to the menu display, press esc. To display additional navigation and selection information while the Setup Utility is open, press f1.



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Maintenance and Service Guide

Troubleshooting

Displaying System Information
The following procedure explains how to display system information in the Setup Utility. If the Setup Utility is not open, begin at step 1. If the Setup Utility is open, begin at step 2. 1. To start the Setup Utility, turn on or restart the computer, and then press f10 while "Press to enter setup" is displayed in the lower-left corner of the screen. 2. Access the system information by using the Main menu. 3. To exit the Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. (The computer restarts in Windows.)

Restoring Default Settings in the Setup Utility
The following procedure explains how to restore the Setup Utility default settings. If the Setup Utility is not already running, begin at step 1. If the Setup Utility is already running, begin at step 2. 1. To start the Setup Utility, turn on or restart the computer, and then press f10 while "Press to enter setup" is displayed in the lower-left corner of the screen. 2. Select Exit > Load Setup Defaults, and then press enter. 3. When the Setup Confirmation is displayed, press enter to save your preferences. 4. To set your preferences and exit the Setup Utility, press f10, and then follow the instructions on the screen. The Setup Utility default settings are set when you exit the Setup Utility and go into effect when the computer restarts.

Your password, security, and language settings are not changed when you restore the factory default settings.

Maintenance and Service Guide

2­1 1

Troubleshooting

Using Advanced Setup Utility Features
This guide describes the Setup Utility features recommended for all users. For more information about the Setup Utility features recommended for advanced users only, refer to Help and Support, which is accessible only when the computer is in Windows. The Setup Utility features available for advanced users include a hard drive self-test, a Network Service Boot, and settings for boot order preferences. The " to boot from LAN" message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows is the prompt for a Network Service Boot. The "Press to change boot order" message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows is the prompt to change the boot order.

2­12

Maintenance and Service Guide

Troubleshooting

Closing the Setup Utility
You can close the Setup Utility with or without saving changes.


To close the Setup Utility and save your changes from the current session, use either of the following procedures:
Press f10, and then follow the instructions on the screen.

­ or ­
If the Setup Utility menus are not visible, press esc to

return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter. When you use the f10 procedure, you are offered an option to return to the Setup Utility. When you use the Exit Saving Changes procedure, the Setup Utility closes when you press enter.


To close the Setup Utility without saving your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

After the Setup Utility closes, the computer restarts in Windows.

Maintenance and Service Guide

2­13

Troubleshooting

Setup Utility Menus
The menu tables in this section provide an overview of Setup Utility options.

Some of the Setup Utility menu listed in this chapter may not be supported by your computer.
Main Menu
Table 2-5 Main Menu
Select System Information To Do This


View and change the system time and date. View identification information about the computer. View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only).

Security Menu
Table 2-6 Security Menu
Select Administrator password Power-on password To Do This Enter, change, or delete an administrator password. Enter, change, or delete a power-on password.

2­14

Maintenance and Service Guide

Troubleshooting

System Configuration Menu
Table 2-7 System Configuration Menu
Select Language Support Enhanced SATA support (select models only) Boot Options To Do This Change the Setup Utility language. Enable/disable enhanced SATA mode. Set the following boot options: f10 and f12 Delay (sec.)--Set the delay for the f10 and f12 functions of the Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20). CD-ROM boot--Enable/disable boot from CD-ROM. Floppy boot--Enable/disable boot from Floppy. Internal Network Adapter boot--Enable/disable boot from Internal Network Adapter. Boot Order--Set the boot order for: USB Floppy ATAPI CD/DVD ROM Drive Hard drive USB Diskette on Key USB Hard drive Network adapter Enable/disable the Quick Launch Button tapping sound. Select the amount of video memory.

Button Sound (select models only) Video memory up to (select models only)

Maintenance and Service Guide

2­15

Troubleshooting

Diagnostics Menu
Table 2-8 Diagnostics Menu
Select Hard Disk Self Test To Do This Run a comprehensive self-test on the hard drive. two On models withcalledhard drives, this menu option is the Primary Hard Disk Self Test. Secondary Hard Disk Self Test (select models only) Run a comprehensive self-test on a secondary hard drive.

2­16

Maintenance and Service Guide

Troubleshooting

2.3 Troubleshooting Flowcharts
Table 2-9 Troubleshooting Flowcharts Overview
Flowchart 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 Description "Flowchart 2.1--Initial Troubleshooting" "Flowchart 2.2--No Power, Part 1" "Flowchart 2.3--No Power, Part 2" "Flowchart 2.4--No Power, Part 3" "Flowchart 2.5--No Power, Part 4" "Flowchart 2.6--No Video, Part 1" "Flowchart 2.7--No Video, Part 2" "Flowchart 2.8--Nonfunctioning Docking Device (if applicable)" "Flowchart 2.9--No Operating System (OS) Loading" "Flowchart 2.10--No OS Loading, Hard Drive, Part 1" "Flowchart 2.11--No OS Loading, Hard Drive, Part 2" "Flowchart 2.12--No OS Loading, Hard Drive, Part 3" "Flowchart 2.13--No OS Loading, Diskette Drive"

Maintenance and Service Guide

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Troubleshooting

Table 2-9 Troubleshooting Flowcharts Overview (Continued)
Flowchart 2.14 2.15 2.16 2.17 2.18 2.19 2.20 Description "Flowchart 2.14--No OS Loading, Optical Drive" "Flowchart 2.15--No Audio, Part 1" "Flowchart 2.16--No Audio, Part 2" "Flowchart 2.17--Nonfunctioning Device" "Flowchart 2.18--Nonfunctioning Keyboard" "Flowchart 2.19--Nonfunctioning Pointing Device" "Flowchart 2.20--No Network/Modem Connection"

2­18

Maintenance and Service Guide

Troubleshooting

Flowchart 2.1--Initial Troubleshooting
Begin troubleshooting.

N
Go to Is there power?
"Flowchart 2.2--No Power, Part 1."

Y N
Beeps, LEDs, or error messages? Check LED board, speaker connections. All drives working?

N
Go to
"Flowchart 2.17--Nonfunctioning Device."

Y N
Go to Is there video? (no boot)
"Flowchart 2.6--No Video, Part 1."

Y N
Keyboard/ pointing device working? Go to
"Flowchart 2.18--Nonfunctioning Keyboard" or "Flowchart 2.19--Nonfunctioning Pointing Device."

Y N
Go to Is the OS loading?
"Flowchart 2.9--No Operating System (OS) Loading."

Y N
Connecting to network or modem?

Y N

Go to
"Flowchart 2.20--No Network/Modem Connection."

Go to Is there sound?
"Flowchart 2.15--No Audio, Part 1."

Y

Y

End

Maintenance and Service Guide

2­19

Troubleshooting

Flowchart 2.2--No Power, Part 1
No power (power LED is off).

Remove from docking device (if applicable).

N
Power up on battery power? Reset power.* Power up on battery power?

N
Go to
"Flowchart 2.3--No Power, Part 2."

Y N
Power up on AC power? Reset power.*

Y N
Power up on AC power? Go to
"Flowchart 2.4--No Power, Part 3."

Y Y
Power up in docking device? Done

Y

N
1. Reseat the power cables in the docking device and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working.

*NOTES 1. On select models, there is a separate reset button. 2. On select models, the computer can be reset using the standby switch and either the lid switch or the main power switch.

Y
Done Power up in docking device?

N

Go to
"Flowchart 2.8--Nonfunctioning Docking Device (if applicable)."

2­20

Maintenance and Service Guide

Troubleshooting

Flowchart 2.3--No Power, Part 2
Continued from
"Flowchart 2.2--No Power, Part 1."

Visually check for debris in battery socket and clean if necessary.

Y
Power on? Done

N
Check battery by recharging it, moving it to another computer, or replacing it.

N
Power on? Replace power supply (if applicable).

Y N
Go to Done Power on?
"Flowchart 2.4--No Power, Part 3."

Y

Done

Maintenance and Service Guide

2­21

Troubleshooting

Flowchart 2.4--No Power, Part 3
Continued from
"Flowchart 2.3--No Power, Part 2."

Plug directly into AC outlet.

Y
Power LED on? Done

N
Reseat AC adapter in computer and at power source.

Y
Power on? Done External

N N
Power outlet active? Try different outlet.

Internal or external AC adapter? Internal Go to

Replace external AC adapter.

Y
Replace power cord.

N
Power on?

"Flowchart 2.5--No Power, Part 4."

Y Y
Done Power on? Done

N

2­22

Maintenance and Service Guide

Troubleshooting

Flowchart 2.5--No Power, Part 4
Continued from
"Flowchart 2.4--No Power, Part 3."

Open computer.

Y
Loose or damaged parts?

N
Close computer and retest.

Reseat loose components and boards and replace damaged items.

N
Power on? Replace the following items (if applicable). Check computer operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* *NOTE: Replace these items as a set to prevent shorting out among components.

Y

Done

Maintenance and Service Guide

2­23

Troubleshooting

Flowchart 2.6--No Video, Part 1
No video.

Docking Device Stand-alone or docking device? Stand-alone Internal or external display*? External Adjust brightness. Internal Adjust brightness. Go to
"Flowchart 2.7--No Video, Part 2."

*NOTE: To change from internal to external display, use the hotkey combination.

Y
Video OK? Done

N A
Press lid switch to ensure operation.

Y
Video OK? Done Video OK?

Y
Done

N
Check for bent pins on cable.

N
Replace the following one at a time. Test after each replacement. 1. Cable between computer and computer display (if applicable) 2. Display 3. System board

N
Video OK? Try another display. Internal and external video OK?

N
Replace system board.

Y
Done

Y
Done

2­24

Maintenance and Service Guide

Troubleshooting

Flowchart 2.7--No Video, Part 2
Continued from
"Flowchart 2.6--No Video, Part 1."

Remove computer from docking device, if connected.

Adjust display brightness.

Check brightness of external monitor.

N
Go to "A" in Video OK?
"Flowchart 2.6--No Video, Part 1."

Y
Video OK? Done

Y
Check that computer is properly seated in docking device, for bent pins on cable, and for monitor connection.

N
Try another external monitor.

Y
Video OK? Done Internal and external video OK?

Y
Done

N

N
Go to Adjust external monitor display.
"Flowchart 2.8--Nonfunctioning Docking Device (if applicable)."

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.8--Nonfunctioning Docking Device (if applicable)
Nonfunctioning docking device.

Reseat power cord in docking device and power outlet.

Check voltage setting on docking device.

Reinstall computer into docking device.

Reset monitor cable connector at docking device.

Y
Docking device operating? Done

Y
Docking device operating? Done

N
Test replacement docking device with new computer.

N
Remove computer, replace docking device.

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Maintenance and Service Guide

Troubleshooting

Flowchart 2.9--No Operating System (OS) Loading
No OS loading.*

Reseat power cord in docking device and power outlet.

No OS loading from hard drive, go to "Flowchart 2.10--No OS Loading,
Hard Drive, Part 1."

No OS loading from diskette drive, go to "Flowchart 2.13--No OS Loading,
Diskette Drive."

No OS loading from optical drive, go to "Flowchart 2.14--No OS Loading,
Optical Drive."

No OS loading from network, go to "Flowchart 2.20--No Network/Modem
Connection."

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

Maintenance and Service Guide

2­27

Troubleshooting

Flowchart 2.10--No OS Loading, Hard Drive, Part 1
OS not loading from hard drive.

Y
Nonsystem disk message?

Go to
"Flowchart 2.11--No OS Loading, Hard Drive, Part 2."

N
Reseat external hard drive.

Y
OS loading? Done

N N
Boot from CD?

Y
Check the Setup utility for correct booting order.

N
Boot from diskette?

Go to
"Flowchart 2.13--No OS Loading, Diskette Drive."

Y N
Change boot priority through the Setup Utility and reboot.

Boot from hard drive?

Y
Done

N
Boot from hard drive? Go to
"Flowchart 2.17--Nonfunctioning Device."

Y

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Maintenance and Service Guide

Troubleshooting

Flowchart 2.1 1--No OS Loading, Hard Drive, Part 2
Continued from
"Flowchart 2.10--No OS Loading, Hard Drive, Part 1."

Reseat hard drive. 1. Replace hard drive. 2. Replace system board.

N
Disc or diskette in drive?

Y
Hard drive accessible? Done

Y
Remove disc or diskette and reboot.

N
Run FDISK.

Y
Boot from hard drive? Done Hard drive partitioned?

N

N N
Boot from diskette drive? Go to
"Flowchart 2.13--No OS Loading, Diskette Drive."

Y N
Hard drive formatted?

Create partition, and then format hard drive to bootable C:\ prompt.

Format hard drive and bring to a bootable C:\ prompt.

Y N
Hard drive accessible?

Y

Y
Computer booted? Done

Y
Go to
"Flowchart 2.12--No OS Loading, Hard Drive, Part 3."

Load OS using Operating System disc (if applicable).

N
Go to
"Flowchart 2.12--No OS Loading, Hard Drive, Part 3."

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Troubleshooting

Flowchart 2.12--No OS Loading, Hard Drive, Part 3
Continued from
"Flowchart 2.11--No OS Loading, Hard Drive, Part 2."

N
System files on hard drive? Install OS and reboot.

Y Y
Virus on hard drive? Clean virus. OS loading from hard drive?

Y
Done

N
Run SCANDISK and check for bad sectors.

N Y
Diagnostics on disc or diskette? Replace hard drive.

N N
Can bad sectors be fixed? Replace hard drive. Run diagnostics and follow recommendations.

Y N
Fix bad sectors. Boot from hard drive? Replace hard drive.

Y
Done

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Maintenance and Service Guide

Troubleshooting

Flowchart 2.13--No OS Loading, Diskette Drive
Y
OS not loading from diskette drive. Reseat diskette drive. OS loading? Done

N

Y
Nonsystem disk message? Bootable diskette in drive?

N
Install bootable diskette and reboot computer.

N N
Boot from another device? Go to
"Flowchart 2.17--Nonfunctioning Device."

Y
Check diskette for system files. Try different diskette.

Y N
Diskette drive enabled in the Setup utility? Enable drive and cold boot computer. Nonsystem disk error?

Y

Replace the following components individually, retesting after each replacement:


N Y

Diskette drive

Y Y
Is diskette drive boot order correct? Reset the computer. Refer to
Section 1.2, "Resetting the Computer," for

OS loading?

Done

N

N

instructions.

Change boot priority using the Setup Utility.

Go to
"Flowchart 2.17--Nonfunctioning Device."

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.14--No OS Loading, Optical Drive
No OS loading from CD-ROM or DVD-ROM drive.

Y
Disc in drive? Bootable disc in drive?

N

N
Install bootable disc.

Y
Try another bootable disc.

Install bootable disc and reboot computer.

Y
Boots from CD or DVD? Done

N Y
Reseat drive. Boots from CD or DVD? Done

N N
Booting from another device? Go to
"Flowchart 2.17--Nonfunctioning Device."

Y Y
Booting order correct?

Reset the computer. Refer to
Section 1.2, "Resetting the Computer," for

Go to
"Flowchart 2.17--Nonfunctioning Device."

N
Correct boot order using the Setup Utility.

instructions.

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Maintenance and Service Guide

Troubleshooting

Flowchart 2.15--No Audio, Part 1
Y
No audio. Turn up audio internally or externally. Audio? Done

N

Y
Computer in docking device (if applicable)? Undock Internal audio?

N
Go to
"Flowchart 2.16--No Audio, Part 2."

N
Go to
"Flowchart 2.16--No Audio, Part 2."

Y

Replace the docking device.

Y
Go to
"Flowchart 2.17--Nonfunctioning Device."

Audio?

Done

N

Maintenance and Service Guide

2­33

Troubleshooting

Flowchart 2.16--No Audio, Part 2
Continued from
"Flowchart 2.15--No Audio, Part 1."

N
Audio driver in OS configured? Reload audio drivers.

Y N
Correct drivers for application? Load drivers and set configuration in OS.

Y
Connect to external speaker.

N
Audio?

Y

Replace audio board and speaker connections in computer (if applicable).

Y
Audio? Done

N

Replace the following components individually, retesting after each replacement:


Internal speakers

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Maintenance and Service Guide

Troubleshooting

Flowchart 2.17--Nonfunctioning Device
Nonfunctioning device.

Reseat device.

Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins or other damage.

Y
Clear CMOS. Any physical device detected? Fix or replace broken item. Go to Reattach device. Close computer, plug in power, and reboot. Replace hard drive.
"Flowchart 2.9--No Operating System (OS) Loading."

N

N
Device boots properly? Replace NIC. If integrated NIC, replace system board. Device boots properly?

N

Y
Replace diskette drive.

Y

Done

Done

Maintenance and Service Guide

2­35

Troubleshooting

Flowchart 2.18--Nonfunctioning Keyboard
Keyboard not operating properly.

Connect computer to good external keyboard.

N
External device works? Replace system board.

Y
Reseat internal keyboard connector (if applicable).

N
Keyboard operating properly? Replace internal keyboard or cable.

Y Y
Done Keyboard operating properly? Done

N
Replace system board.

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Maintenance and Service Guide

Troubleshooting

Flowchart 2.19--Nonfunctioning Pointing Device
Pointing device not operating properly.

Connect computer to good external pointing device.

N
External device works? Replace system board.

Y
Reseat internal pointing device connector (if applicable).

N
Pointing device operating properly? Replace internal pointing device or cable.

Y Y
Done Pointing device operating properly? Done

N
Replace system board.

Maintenance and Service Guide

2­37

Troubleshooting

Flowchart 2.20--No Network/Modem Connection
No network or modem connection.

N
Network or modem jack active? Replace jack or have jack activated.

Y Y
Digital line? Connect to nondigital line.

N N
NIC/modem configured in OS? Reload drivers and reconfigure. Network or modem connection working?

Y
Done

Y
Disconnect all power from the computer and open.

N
Replace NIC/modem (if applicable).

Y
Reseat NIC/modem (if applicable). Network or modem connection working? Done

N
Replace system board.

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Maintenance and Service Guide

3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location
When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer.

Serial Number Location

Maintenance and Service Guide

3­1

Illustrated Parts Catalog

3.2 Computer Major Components

Computer Major Components

3­2

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components
Item 1 Description 14.0-inch, WXGA display assembly (includes wireless antenna transceivers and cables) Spare Part Number 417049-001

Section Refer toassembly3.3, "Display Assembly Components," for display internal component spare part number information. 2 Switch covers (include wireless button and light) For use with full-featured computer models For use with defeatured computer models 3 4 Power button board (includes power button board cable) Keyboards For use only with computer models using Intel processors Belgium Brazil Denmark European France French Canada Germany Greece International Israel Italy Japan Korea Latin America 441317-A41 441317-201 441317-081 441317-021 441317-051 441317-121 441317-041 441317-DJ1 441317-B31 441317-BB1 441317-061 441317-291 441317-AD1 441317-161 Nordic Norway Portugal Russia Saudi Arabia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States 441317-DH1 441317-091 441317-131 441317-251 441317-171 441317-071 441317-101 441317-111 441317-AB1 441317-281 441317-141 441317-031 441317-001 417077-001 417078-001 430475-001

Maintenance and Service Guide

3­3

Illustrated Parts Catalog

Computer Major Components

3­4

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 4 Description Keyboards (Continued) For use only with computer models using AMD processors Denmark France French Canada Germany International Italy Korea 5 417069-081 417069-051 417069-121 417069-041 417069-B31 417069-061 417069-AD1 Latin America Norway Spain Sweden/Finland Thailand The United States 417069-161 417069-091 417069-071 417069-031 417069-281 417069-001 Spare Part Number

Top covers (include TouchPad) For use with full-featured computer models For use with defeatured computer models Top cover rear strips (not illustrated) For use with full-featured computer models For use with defeatured computer models 430466-001 417088-001 430464-001 417082-001 417089-001 417074-001 417091-001 430468-001

6a 6b

TouchPad TouchPad bracket TouchPad cable (not illustrated)

7

Speaker assembly Plastics Kit

8a 8b 8c 8d

Includes: ExpressCard slot bezel Hard drive cover (includes 2 captive screws, secured by C-clips) Memory module compartment cover (includes 2 captive screws, secured by C-clips) Mini Card compartment cover (includes 1 captive screws, secured by a C-clip)

Maintenance and Service Guide

3­5

Illustrated Parts Catalog

Computer Major Components

3­6

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 9a Description Modem modules (include modem module cable) For use with computer models using Intel processors For use with computer models using AMD processors 9b 10 11 Modem module cable ExpressCard assembly System boards For use with computer models using Intel processors: PM/G72M-V for use with full-featured computer models GM for use with full-featured computer models GMZ for use with defeatured computer models PM/G72M-Z for use with full-featured models dv2100 for use with full-featured computer models GML for use with defeatured computer models dv2100 for use with defeatured computer models 943GML for use with defeatured computer models For use with computer models using AMD processors: For use with full-featured computer models For use with defeatured computer models 12 13 Wireless switch board (includes wireless switch board cable) Audio/infrared board (includes audio/infrared board cable) 431483-001 431844-001 417092-001 430465-001 417035-001 417036-001 417037-001 440777-001 440768-001 440779-001 440769-001 446320-001 417112-001 417083-001 431852-001 Spare Part Number

Maintenance and Service Guide

3­7

Illustrated Parts Catalog

Computer Major Components

3­8

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 14 Description Processors (include thermal pad) Intel Core Duo T7200 (2.00-GHz), use with V3200 Intel Core Duo T5600 (1.83-GHz), use with V3200 Intel Core Duo T5500 (1.66-GHz), use with V3200 Intel Core Duo T5200 (1.60-GHz), use with V3200 Intel Core Duo T2600 (2.16-GHz) Intel Core Duo T2500 (2.00-GHz) Intel Core Duo T2400 (1.83-GHz) Intel Core Duo T2250 (1.73-GHz) Intel Core Duo T2300 (1.66-GHz) Intel Core Duo T2350 (1.60-GHz), use with V3200 Intel Core Duo T2060 (1.60-GHz), use with V3200 Intel Core Duo T2050 (1.60-GHz) Intel Core Solo T1350 (1.80-GHz) Intel Celeron M 440 (1.86-GHz), use with V3200 Intel Celeron M 430 (1.73-GHz), use with V3200 AMD Turion Dual Core, TL-60, 2.0-GHz, use with dv2200 AMD Turion 64, MK-36, 2.00-GHz, use with V3200 AMD Turion TL-56, 1.80-GHz AMD Turion ML-52 1.60-GHz AMD Turion ML-50 1.60-GHz Mobile AMD Sempron 3500+ (1.80-GHz), use with V3200 Mobile AMD Sempron 3400+ (1.80-GHz) Mobile AMD Sempron 3200+ (1.60-GHz) 15 Bluetooth® module (includes Bluetooth module cable) 435849-001 435848-001 437780-001 437781-001 417044-001 417043-001 417042-001 430455-001 417041-001 440781-001 441610-001 430454-001 430456-001 440780-001 435851-001 440771-001 438210-001 435837-001 431846-001 431845-001 435838-001 431849-001 431484-001 397923-002 Spare Part Number

Maintenance and Service Guide

3­9

Illustrated Parts Catalog

Computer Major Components

3­10

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 16 Description Fan/heat sink assemblies (include thermal pads) For use with computer models using Intel processors: For use on UMA system boards For use on discrete system boards For use with computer models using AMD processors Fan/heat sink assembly mounting bracket (not illustrated) 17 Power connector cables For use with UMA system boards For use only with computer models using Intel processors 18 19 USB board (includes USB board cable) Base enclosures For use with full-featured computer models For use with defeatured computer models Rubber Feet Kit (includes computer feet, not illustrated) 20 Batteries 12-cell, 8.8-Ahr 6-cell, 4.0-Ahr 6-cell, 2.55-Ahr 6-cell, 2.2-Ahr 417067-001 417066-00 441611-001 440772-001 417094-001 430470-001 417096-001 430462-001 430461-001 417085-001 430463-001 417081-001 431851-001 417114-001 Spare Part Number

Maintenance and Service Guide

3­1 1

Illustrated Parts Catalog

Computer Major Components

3­12

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 21 Description Hard drives (include frame and connector) For use only with computer models using Intel processors: 5400-rpm, 160-GB 5400-rpm, 120-GB For use with all computer models: 5400-rpm, 120-GB 5400-rpm, 100-GB 5400-rpm, 80-GB 5400-rpm, 60-GB 5400-rpm, 40-GB 22 23 RTC battery Optical drives (include bezel) DVD/CD-RW Combo Drive DVD±RW/R and CD-RW Double-Layer Combo Drive DVD±RW/R and CD-RW Double-Layer Combo Drive with LightScribe 24 Memory modules, 1-DIMM, DDR2 PC2-5300, 667-MHz 1024 MB 512 MB 256 MB PC2-4200, 533-MHz 1024 MB 512 MB 256 MB 417055-001 417054-001 417503-001 417052-001 417051-001 417050-001 417063-001 417064-001 417065-001 417059-001 417058-001 417057-001 417056-001 430460-001 417076-001 442171-001 417059-001 Spare Part Number

Maintenance and Service Guide

3­13

Illustrated Parts Catalog

Computer Major Components

3­14

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 25 Description Mini Card modules 802.11b/g WLAN Mini Card module for use in the countries or regions listed below. These countries or regions are categorized as most of the world (MOW 1). Antigua & Barbuda Argentina Australia Bahamas Barbados Brunei Canada Chile Dominican Republic Guam Guatemala Hong Kong Panama India Indonesia Malaysia Mexico New Zealand 409407-001 Spare Part Number

Paraguay Saudi Arabia Taiwan The United States Vietnam 409407-002

802.11b/g WLAN Mini Card module for use in the countries or regions listed below. These countries or regions are categorized as most of the world (MOW 2). Aruba Austria Azerbaijan Bahrain Belgium Bermuda Bulgaria Cayman Islands Columbia Croatia Cyprus The Czech Republic Denmark Egypt El Salvador Estonia Finland France Georgia Germany Greece Hungary Iceland Ireland Italy Latvia Lebanon The Philippines Poland Portugal Romania Russia Serbia and Montenegro Singapore Slovakia Liechtenstein Lithuania Luxembourg Malta Monaco

The Netherlands Norway Oman Slovenia South Africa Spain Sri Lanka Sweden Switzerland Turkey The United Kingdom Uzbekistan

Maintenance and Service Guide

3­15

Illustrated Parts Catalog

Computer Major Components

3­16

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 25 Description Mini Card modules (Continued) For use with computer models using Intel processors: 802.11a/b/g WLAN Mini Card module for use in the countries or regions listed below. These countries or regions are categorized as the rest of the world (ROW). China Ecuador Haiti Honduras Pakistan Peru Qatar South Korea 409497-001 Spare Part Number

Uruguay Venezuela

For use with computer models using AMD processors: 802.11a/b/g LJ WLAN Mini Card module for use in the United States and Canada. 802.11a/b/g LJ WLAN Mini Card module for use in the ROW countries or regions listed below: China Ecuador Haiti Honduras Pakistan Peru Qatar South Korea 416377-001 416377-002 Uruguay Venezuela 416376-001 416376-002 Uruguay Venezuela 430453-001

802.11b/g HS WLAN Mini Card module for use in the United States and Canada. 802.11b/g HS WLAN Mini Card module for use in the ROW countries or regions listed below: China Ecuador Haiti Honduras Pakistan Peru Qatar South Korea

802.11b/g WLAN Mini Card module for use in Costa Rica, Israel, Kuwait, Thailand, United Arab Emirates, Ukraine.

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3.3 Display Assembly Components

Display Assembly Components

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Table 3-2 Display Assembly Components Spare Part Number Information
Item Description
Display Plastics Kit For use with full-featured computer models For use with defeatured computer models Includes: Display bezel Display enclosure Display inverter, includes Display inverter bracket Wireless antenna transceivers and cables Display panels 14.1-inch, WXGA, SVA display panel with BrightView For use with V3200 models, BV panel For use with V3200 models, CAY panel 14.1-inch WXGA AG with microphone, for full-featured models 14.1-inch WXGA AG for defeatured models Display Hinge Kit (includes left and right display hinges) Display Cable Kit (includes microphones and cables) Display lid switch module (includes display lid switch module cable) Display Label Kit (not illustrated) Display Screw Kit (includes screws and rubber screw covers, not illustrated) Web camera (includes Web camera bracket; not illustrated)

Spare Part Number
430472-001 417101-001

1a 1b 2a 2b 3 4

417097-001 417107-001 430459-001 435842-001 435843-001 435856-001 435855-001 417103-001 430904-001 431881-001 417111-001 417105-001 417113-001

5 6 7

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3.4 Mass Storage Devices

Mass Storage Devices

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Table 3-3 Mass Storage Devices Spare Part Number Information
Item 1 Description Hard drives (include frame and connector) 5400-rpm, 160-GB 5400-rpm, 120-GB 5400-rpm, 100-GB 5400-rpm, 80-GB 5400-rpm, 60-GB 5400-rpm, 40-GB 2 Optical drives DVD/CD-RW Combo Drive DVD±RW/R and CD-RW Double-Layer Combo Drive DVD±RW/R and CD-RW Double-Layer Combo Drive with LightScribe USB digital drive (not illustrated) 417063-001 417064-001 417065-001 442171-001 417059-001 417058-001 417057-001 417056-001 430460-001 Spare Part Number

364727-001

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3.5 Plastics Kit

Plastics Kit Contents

Table 3-4 Plastics Kit Spare Part Number Information
Item Description
Plastics Kit 1 2 3 4

Spare Part Number
417074-001

Includes: Mini Card compartment cover (includes 1 captive screw, secured by a C-clip) Hard drive cover (includes 2 captive screws, secured by C-clips) Memory module compartment cover (includes 2 captive screws, secured by C-clips) ExpressCard slot bezel

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Illustrated Parts Catalog

3.6 Cable Kit

Cable Kit Contents

Table 3-5 Cable Kit Spare Part Number Information
Item Description
Cable Kit 1 2 3 4 Includes: LED board cable TouchPad cable USB board cable (includes num lock light cable) Bluetooth module cable

Spare Part Number
430474-001

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3.7 Miscellaneous
Table 3-6 Spare Parts: Miscellaneous (not illustrated)
Description Analog TV tuner Composite S-Video and audio input cable DVB-T TV tuner DVB-T TV tuner antenna Earbud headset HP 65-W AC Adapter HP 90-W AC adapter, use with V3200 models HP Remote Control RF cable RF input adapter cable USB infrared receiver USB travel mouse Wireless laser mouse Optical wired mouse Expansion hub HP xb3000 Expansion Base USB travel mouse Backpack Remote control, ExpressCard Infrared emitter TV tuner - ExpressCard Spare Part Number 407941-001 407939-001 412175-001 412176-001 371693-003 409843-001 409515-001 407313-001 408485-001 407940-001 408483-001 309674-001 430958-001 436238-001 430326-001 417330-001 435836-001 405527-001 439128-001 439129-001 439130-001

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Illustrated Parts Catalog

Table 3-6 Spare Parts: Miscellaneous (not illustrated) (Continued)
Description TV tuner antenna Remote control, ExpressCard (EMEA) Carrying case HP Remote Control Screw Kit (includes the following screws; refer to Appendix A, "Screw Listing," for more information on screw specifications and usage) Phillips PM3.0×3.0 screw Phillips PM2.5×9.0 screw Phillips PM2.5×7.0 screw Black Phillips PM2.5×5.0 screw Silver Phillips PM2.5×5.0 screw Phillips PM2.0×5.0 captive screw Spare Part Number 439131-001 439254-001 418162-001 435743-001 417109-001

Phillips PM2.0×13.0 spring-loaded shoulder screw Phillips PM2.0×9.0 spring-loaded shoulder screw Phillips PM2.0×8.0 screw Phillips PM2.0×4.0 screw Phillips PM2.0×3.0 screw Phillips PM2.0×2.0 screw

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Table 3-6 Spare Parts: Miscellaneous (not illustrated) (Continued)
Description Power cords For use in: Australia and New Zealand Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Brazil Canada, French Canada, Latin America, Thailand, and the United States Denmark Hong Kong and the United Kingdom India Israel Italy Japan Korea People's Republic of China Switzerland Taiwan 383496-011 383496-021 383496-201 383496-001 383496-081 383496-031 383496-D61 383496-BB1 383496-061 383496-291 383496-AD1 383496-AA1 383496-111 383496-AB1 Spare Part Number

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3.8 Sequential Part Number Listing
Table 3-7 Spare Parts: Sequential Part Number Listing
Spare Part Number 309674-001 364727-001 371693-003 383496-001 383496-011 383496-021 Description USB travel mouse USB digital drive (not illustrated) Earbud headset Power cord for use in Canada, French Canada, Latin America, Thailand, and the United States Power cord for use in Australia and New Zealand Power cord for use in Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Power cord for use in Hong Kong and the United Kingdom Power cord for use in Italy Power cord for use in Denmark Power cord for use in Switzerland Power cord for use in Brazil Power cord for use in Japan Power cord for use in the People's Republic of China Power cord for use in Taiwan Power cord for use in Korea Power cord for use