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TaskSmart C-Series Server For Internet Caching
Maintenance and Service Guide

First Edition (July 1999) Part Number 104225-001 Spare Part Number 146487-001 Compaq Computer Corporation

Notice
The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED "AS IS" AND COMPAQ COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT. This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 1999 Compaq Computer Corporation All rights reserved. Printed in the U.S.A. The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. Compaq, Deskpro, Fastart, Compaq Insight Manager, Systempro, Systempro/LT, ProLiant, ROMPaq, QVision, SmartStart, NetFlex, QuickFind, PaqFax, ProSignia, registered United States Patent and Trademark Office. Neoserver, Netelligent, Systempro/XL, SoftPaq, QuickBlank, QuickLock are trademarks and/or service marks of Compaq Computer Corporation. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Pentium is a registered trademark and Xeon is a trademark of Intel Corporation. U.S. Patent Nos. 5,870,739; 5,873,079; 5,884,304; and other patents pending. Other product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.

Compaq TaskSmart C-Series Server For Internet Caching Maintenance and Service Guide First Edition (July 1999) Part Number 104225-001 Spare Part Number 146487-001

Contents

About This Guide
Symbols in Text ........................................................................................................vii Compaq Technician Notes .......................................................................................viii Where to Go for Additional Help ...............................................................................ix Telephone Numbers ............................................................................................ix

Chapter 1
Illustrated Parts Catalog
Mechanical Parts Exploded View.............................................................................1-2 Mechanical Spare Parts List .....................................................................................1-3 System Components Exploded View .......................................................................1-4 System Components Spare Parts List.......................................................................1-5

Chapter 2
Removal and Replacement Procedures
Electrostatic Discharge Information.........................................................................2-2 Symbols in Equipment .............................................................................................2-2 Preparation Procedures.............................................................................................2-3 Rack Warnings ..................................................................................................2-4 TaskSmart C-Series Server Warnings and Precautions.....................................2-4 Rear Cover Plate.......................................................................................................2-5 Front Bezel ...............................................................................................................2-6 Server Cover.............................................................................................................2-7 Rack-Mount Bezel....................................................................................................2-8 Power Switch with LED Indicators ..........................................................................2-9 Diskette Drive.........................................................................................................2-10 24X Max Low-Profile CD-ROM Drive Assembly.................................................2-11 24X Max Low-Profile CD-ROM Drive Adapter Board.........................................2-12 External Storage Devices .......................................................................................2-12 Cable Routing Diagrams ........................................................................................2-13 Diskette Drive Cable Routing .........................................................................2-13 Low-Profile CD-ROM Drive Cable Routing ..................................................2-13 Hot-Plug Drive Cage Cable Routing...............................................................2-14 Rear Fan .................................................................................................................2-16 Drive Cage Fan and Bracket...................................................................................2-17 Drive Cage Fan Bracket ..................................................................................2-18 Hot-Plug Power Supply..........................................................................................2-19

Removal and Replacement Procedures
continued

Mass Storage Devices.............................................................................................2-21 Drive Installation Guidelines...........................................................................2-21 C-Series Server Drives ....................................................................................2-22 Wide Ultra2 Hard Drives ................................................................................2-25 Drive Cage ......................................................................................................2-26 Hard Drive Blank ............................................................................................2-27 Expansion Boards...................................................................................................2-28 Riser Board and Brace............................................................................................2-29 Memory ..................................................................................................................2-30 Processor ................................................................................................................2-32 Processor Power Module........................................................................................2-34 System Board .........................................................................................................2-35 External Replacement Battery ................................................................................2-36

Chapter 3
Diagnostics and Troubleshooting
Diagnostic Tools Utility Overview...........................................................................3-2 Technician Troubleshooting Checklist.....................................................................3-4 Default Configuration...............................................................................................3-5 Default Configuration Messages .......................................................................3-5 Utilities Access.........................................................................................................3-5 Running Compaq Utilities.................................................................................3-6 Power-On Self-Test (POST).....................................................................................3-7 POST Error Messages .......................................................................................3-7 Diagnostics Software..............................................................................................3-15 Steps for Diagnostics.......................................................................................3-15 100 199, Primary Processor Test Error Codes .............................................3-16 200 299, Memory Test Error Codes .............................................................3-17 500 599, Video Display Unit Test Error Codes............................................3-18 600 699, Diskette Drive Test Error Codes ...................................................3-19 800 899, Monochrome Video Board Test Error Codes................................3-20 1100 1199, Serial Test Error Codes .............................................................3-20 1700 1799, Hard Drive Test Error Codes.....................................................3-21 2400 2499, Advanced VGA Board Test Error Codes ..................................3-22 6000 6099, Network Interface Controller Boards Test Error Codes ............3-24 6500 6599, SCSI Hard Drive Test Error Codes ...........................................3-25 6600 6699, SCSI/IDE CD-ROM Drive Test Error Codes............................3-25 8600 8699, Pointing Device Interface Test Error Codes..............................3-26 Compaq Survey Utility...........................................................................................3-26 Event List ........................................................................................................3-26 Event Messages ...............................................................................................3-27 Rapid Error Recovery.............................................................................................3-29 Automatic Server Recovery-2 .........................................................................3-29 Server Health Logs..........................................................................................3-38 ASR-2 Integrated Management Log Messages ...............................................3-38 Storage Fault Recovery Tracking....................................................................3-41 Storage Automatic Reconstruction..................................................................3-41 Network Interface Fault Recovery Tracking ...................................................3-41 Memory Fault Recovery Tracking ..................................................................3-41

About This Guide

v

Diagnostics and Troubleshooting
continued

Remote Service Features ........................................................................................3-42 ROMPaq Error Recovery Options..........................................................................3-42 ROMPaq Disaster Recovery ...........................................................................3-43 Redundant ROM Image Recovery ..................................................................3-44 Compaq Insight Manager .......................................................................................3-45 Features of Compaq Insight Management.......................................................3-45 Compaq Insight Management Software Architecture .....................................3-46

Chapter 4
Connectors, Switches, and LED Indicators
Connectors................................................................................................................4-1 Rear Panel Connectors ......................................................................................4-2 System Board Connectors .................................................................................4-3 Riser Board Expansion Slots ....................................................................................4-4 LED Indicators .........................................................................................................4-5 Plastic Front Bezel LED Indicators...................................................................4-5 Power Switch LED Indicators...........................................................................4-6 Wide Ultra2 Hard Drive LED Indicators ..........................................................4-7 NC3131 Fast Ethernet NIC 64 PCI Dual 10/100 Controller LED Indicators....4-8 Netelligent 10/100 TX PCI Intel UTP Controller Status LED Indicators .........4-9 Power Supply LED Indicators.........................................................................4-10

Chapter 5
Physical and Operating Specifications
System Unit .............................................................................................................5-2 Hot-Plug Power Supply............................................................................................5-3 Memory ....................................................................................................................5-4 1.44-MB Diskette Drive ...........................................................................................5-5 24X Max Low-Profile IDE CD-ROM Drive............................................................5-6 9.1-GB Wide Ultra2 SCSI Hard Drive.....................................................................5-7 NC3131 Fast Ethernet NIC Dual Base 10/100 .........................................................5-8 Netelligent 10/100 TX PCI Intel UTP Controller.....................................................5-9 64-Bit Dual Channel Wide Ultra2 SCSI Adapter...................................................5-10

Index

About This Guide

This maintenance and service guide is a troubleshooting guide that can be used for reference when servicing a Compaq TaskSmart C-Series Server for Internet Caching.
WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous. IMPORTANT: The installation of options and servicing of this product shall be performed by individuals who are knowledgeable of the procedures, precautions, and hazards associated with equipment containing hazardous energy circuits.

Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings.
WARNING: Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely. XX XX kg XX XX lb WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.

Compaq Technician Notes
WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, do not exceed the level of repair specified in these procedures. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs could create conditions that are hazardous. WARNING: To reduce the risk of electric shock or damage to the equipment: If the system has multiple power supplies, disconnect power from the system by unplugging all power cords from the power supplies. Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. CAUTION: To properly ventilate your system, you must provide at least 12 inches (30.5 cm) of clearance at the front and back of the computer. CAUTION: The computer is designed to be electrically grounded. To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

About This Guide

ix

Where to Go for Additional Help
In addition to this guide, the following information sources are available:
I I I I I I I

User Documentation Compaq Service Quick Reference Guide Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Insight Manager Compaq Download Facility: Call 1-281-518-1418

Telephone Numbers
For the name of your nearest Compaq authorized reseller:
I I

In the United States, call 1-800-345-1518 In Canada, call 1-800-263-5868

For Compaq technical support:
I I

In the United States and Canada, call 1-800-386-2172 For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq website: http://www.compaq.com

Chapter

1

Illustrated Parts Catalog

This chapter provides the illustrated parts breakdown and a spare parts list for the Compaq TaskSmart C-Series Server For Internet Caching. See Table 1-1 and Table 1-2 for the names of referenced spare parts.

1-2

Compaq TaskSmart C-Series Server For Internet Caching Maintenance and Service Guide

Mechanical Parts Exploded View
2

3b 3a

3c 4

1 6

5 7

Figure 1-1. Mechanical parts exploded view

Illustrated Parts Catalog

1-3

Mechanical Spare Parts List
Table 1-1 Mechanical Spare Parts List
Item Chassis 1 2 3 Chassis Server Cover Miscellaneous Hardware Kit a) Front Bezel b) Rack-Mount Bezel c) Rear Cover Plate d) Bracket * e) CD-ROM Drive Mounting Tray * 4 5 6 7 * Not Shown Riser Board with Brace 3-Bay Drive Cage with Backplane Board 2-Bay Drive Cage (C5000 Only) Blank Hard Drive LVD Tray 333109-001 333111-001 144087-001 122759-001 327309-001 327313-001 144084-001 Description Spare Part Number

1-4

Compaq TaskSmart C-Series Server For Internet Caching Maintenance and Service Guide

System Components Exploded View
4

10

19 17

22 23 11

8
29c

14 15 16
29d

21 25

13 12

1 24

9

8

5 26

Figure 1-2. System components exploded view

Illustrated Parts Catalog

1-5

System Components Spare Parts List
Table 1-2 System Components Spare Parts List
Item 8 9 10 11 12 Boards 13 14 15 16 17 18 19 20 21 Memory 22 23 128-MB SDRAM DIMM Memory Module 256-MB SDRAM DIMM Memory Module 317756-001 317749-001 SCSI Simplex LVD Board System Board without Processor (C2000R Model) System Board without Processor (C1500R Model) System Board without Processor (C1200R Model) Processor Power Module 10/100 TX PCI Controller (NIC) NC3131 Dual Port Fast Ethernet Controller (NIC) 64-Bit Dual Channel Wide Ultra2 SCSI Adapter CD-ROM Drive Adapter 144082-001 147912-001 147911-001 144081-001 327660-001 317606-001 * 317453-001 348759-001 * 167208-001 Description Fan Power Switch with Cable and LEDs Pentium II 450-MHz Processor External Replacement Battery Hot-Plug Redundant Power Supply (225W) Spare Part Number 173907-001 144086-001 144088-001 160274-001 283623-001

Mass Storage Devices 24 25 26 Cable Kits 27 Miscellaneous Power Cable Kit a) 14-Pin Signal Power Cable Assembly b) 20-Pin Main Power Cable Assembly c) Diskette Drive/Hard Drive/CD-ROM Drive Power Cable Assembly * Not Shown
continued

24X Max IDE Low-Profile CD-ROM Drive 1.44-MB, 3.5-inch Diskette Drive (3-mode) 9.1-GB Pluggable Wide Ultra2 Hard Drive (10,000 rpm)

128400-001 179161-001 336381-001

327919-001 *

1-6

Compaq TaskSmart C-Series Server For Internet Caching Maintenance and Service Guide

Table 1-2 System Components Spare Parts List continued
Item 28 Description Miscellaneous Signal Cable Kit a) 28-inch, F1, Point-to-Point SCSI Cable Assembly b) 2-Device, F1, SCSI Cable Assembly c) Diskette Drive Cable Assembly d) 8-inch, F1, CD-ROM Drive Data Cable Assembly e) 11-foot SCSI Cable f) 12-Pin Signal Cable MISCELLANEOUS 29 Miscellaneous Plastics Kit a) Power Supply Fan Guard * b) Power Supply Fan Cover * c) Wireform Fan Guard d) Push-Lock Fastener e) Processor Retention Brackets * f) Fan Mounting Bracket * g) Blank Power Supply Assembly * h) Blank Bezel Assembly * i) Blank Option Board Bracket * 30 31 32 33 34 35 36 * Not Shown Rack-mounting Kit Country Kit Return Kit Cartons and Buns, International Illustrated Parts Map Maintenance and Service Guide QuickRestore Compact Disc (CD) 327310-001 * 144483-001 * 327322-001 * 327322-002 * 146486-001 * 146487-001 * 144085-001 * 327319-001 Spare Part Number 327920-001 *

Chapter

2

Removal and Replacement Procedures

This chapter provides subassembly/module-level removal and replacement procedures for the TaskSmart C-Series Server. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly. See Chapter 3, "Diagnostics and Troubleshooting," for more diagnostics information. The following tools are recommended:
I I I I

Torx T-15 screwdriver Torx T-10 screwdriver Torx T-8 screwdriver Nut driver

2-2

Compaq TaskSmart C-Series Server For Internet Caching Maintenance and Service Guide

Electrostatic Discharge Information
A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions:
I I I I I I I I

Transport products in static-safe containers such as conductive tubes, bags, or boxes. Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations. Cover workstations with approved static-dissipating material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. Keep work area free of nonconductive materials such as ordinary plastic assembly aids and foam packing. Make sure you are always properly grounded when touching a static-sensitive component or assembly. Avoid touching pins, leads, or circuitry. Always place drives PCB assembly-side down. Use conductive field service tools.

Symbols in Equipment
WARNING: Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely. To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling. WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce risk of injury from a hot component, allow the surface to cool before touching. WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of electric shock hazards. The enclosed area contains no operator serviceable parts. To reduce risk of injury from electrical shock hazards, do not open this enclosure. WARNING: Any RJ-45 receptacle marked with these symbols indicates a Network Interface Connection. To reduce risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. This label or equivalent is located on the surface of the CD-ROM drive. This label indicates that the product is classified as a CLASS 1 LASER PRODUCT.

XX - XX kg XX - XX lb

CLASS 1 LASER PRODUCT

Removal and Replacement Procedures

2-3

Preparation Procedures
WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. CAUTION: Electrostatic discharge can damage electronic components. Be sure you are properly grounded before beginning any installation procedure. See "Electrostatic Discharge" earlier in this chapter for more information.

Before beginning any removal and replacement procedure: 1. Turn OFF the TaskSmart C-Series Server and any peripheral devices. 2. Disconnect the power cord from the outlet, then from the TaskSmart C-Series Server. 3. Disconnect all external peripheral devices from the TaskSmart C-Series Server. 4. For most removal and replacement procedures, you must remove the TaskSmart C-Series Server from the rack and place it on a sturdy table or workbench. Refer to the Compaq TaskSmart C-Series Server For Internet Caching Setup and Installation Guide.
WARNING: To reduce the risk of electric shock or damage to the equipment, disconnect power from the server by unplugging all power cords from either the electrical outlet or the server.

WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling. 17 23 kg 38 52 lb WARNING: Because the rack allows you to stack computer components on a vertical rather than horizontal plane, you must take precautions to provide for rack stability and safety and to protect both personnel and property. Heed all cautions and warnings in the installation instructions that came with the server. NOTE: The TaskSmart C-Series Server is shipped in three models. Models cannot be upgraded to the next higher model. The C2000R model is shown in this manual.

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Compaq TaskSmart C-Series Server For Internet Caching Maintenance and Service Guide

Rack Warnings
WARNING: Always load the heaviest item first; and load the rack from the bottom up. This makes the rack "bottom-heavy" and helps prevent the rack from becoming unstable. To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack. To reduce the risk of personal injury or damage to the equipment, the bottom stabilizers on the equipment must be fully extended. Be sure that the equipment is properly supported/braced when installing options and cards. A rack may become unstable if more than one component is extended for any reason. To reduce the risk of personal injury, be sure that the rack is adequately stabilized before extending a component outside the rack, and extend only one component at a time. Before beginning work on the rack, be sure that the leveling jacks are extended to the floor, that the full weight of the rack rests on the level floor, and that either stabilizers are installed or multiple racks are coupled for stability.

TaskSmart C-Series Server Warnings and Precautions
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure. CAUTION: The server must always be operated with system unit covers on. Proper cooling will not be achieved if the system unit covers are removed.

Removal and Replacement Procedures

2-5

Rear Cover Plate
WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. Improper repairs can create a safety hazard and may void the warranty.

To remove the rear cover plate: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the two T-8 screws securing the rear cover plate to the chassis. 3. Remove the rear cover plate.

Figure 2-1. Removing the rear cover plate

Reverse steps 1 through 3 to replace the rear cover plate.

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Compaq TaskSmart C-Series Server For Internet Caching Maintenance and Service Guide

Front Bezel
To remove the front bezel: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Push in the plastic clamps on each side of the front bezel 1, then gently lift it up and away from the rack-mount bezel. 3. Remove the front bezel 2.

Figure 2-2. Removing the front bezel

Reverse steps 1 through 3 to replace the front bezel.

Removal and Replacement Procedures

2-7

Server Cover
To remove the server cover: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel. See "Front Bezel" earlier in this chapter. 3. Loosen the three thumbscrews on the rack-mount bezel. 4. Use the grip slot to slide the cover toward the rear of the server. 5. Lift off the server cover.

Figure 2-3. Removing the server cover

Reverse steps 1 through 5 to replace the server cover.

2-8

Compaq TaskSmart C-Series Server For Internet Caching Maintenance and Service Guide

Rack-Mount Bezel
To remove the rack-mount bezel:
WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. The installation of options cannot be done in the C-Series Server. A Compaq trained technician must do Service maintenance. Failure to comply could void the warranty. CAUTION: Before removing the rack-mount bezel, be sure the computer is turned off and the power cord is disconnected from the electrical outlet. Data loss and/or damage to equipment could occur.

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel. See "Front Bezel" earlier in this chapter. 3. Loosen the five thumbscrews on the rack-mount bezel. 4. Remove the nine T-15 screws from the front of the rack-mount bezel. 5. Remove the rack-mount bezel.

Figure 2-4. Removing the rack-mount bezel screws

Reverse steps 1 through 5 to replace the rack-mount bezel.

Removal and Replacement Procedures

2-9

Power Switch with LED Indicators
To remove the power switch with LEDs: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel. See "Front Bezel" earlier in this chapter. 3. Remove the server cover. See "Server Cover" earlier in this chapter. 4. Disconnect the power switch cable from the system board. 5. Push inward slightly on tabs 1 to release the power switch from the bezel. 6. Remove the switch from the bezel 2 as shown.

Figure 2-5. Removing the power switch with LEDs

Reverse steps 1 through 6 to replace the power switch with LEDs.

2-10

Compaq TaskSmart C-Series Server For Internet Caching Maintenance and Service Guide

Diskette Drive
To remove the diskette drive: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel. See "Front Bezel" earlier in this chapter. 3. Remove the server cover. See "Server Cover" earlier in this chapter. 4. Disconnect the power and data cables from the diskette drive (if installed). 5. Remove one T-15 screw 1 from the diskette drive. 6. Slide the diskette drive back, then away from the rack-mount bezel until it stops.
NOTE: Make sure the diskette eject lever clears the bezel when removing the diskette drive. Slide the diskette drive straight back from the front of the unit.

7. Rotate the diskette drive outward 2, then lift it from the chassis 3.

Figure 2-6. Removing the diskette drive

Reverse steps 1 through 7 to replace the diskette drive.
NOTE: To ensure that the diskette eject lever clears the bezel, slide the diskette drive toward the back of the unit, align the eject lever with the hole in the chassis, then push the drive to the front of the unit.

Removal and Replacement Procedures

2-11

24X Max Low-Profile CD-ROM Drive Assembly
To remove the 24X Max low-profile CD-ROM drive assembly: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel. See "Front Bezel" earlier in this chapter. 3. Remove the server cover. See "Server Cover" earlier in this chapter. 4. Remove the diskette drive. See "Diskette Drive" earlier in this chapter. 5. Remove the retaining screw that secures the CD-ROM drive to the chassis. 6. Pull the CD-ROM drive from the drive cage.

Figure 2-7. Removing the 24X Max low-profile CD-ROM drive assembly

Reverse steps 1 through 6 to replace the 24X Max low-profile CD-ROM drive assembly.

2-12

Compaq TaskSmart C-Series Server For Internet Caching Maintenance and Service Guide

24X Max Low-Profile CD-ROM Drive Adapter Board
To remove the 24X Max low-profile CD-ROM drive adapter board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel. See "Front Bezel" earlier in this chapter. 3. Remove the server cover. See "Server Cover" earlier in this chapter. 4. Remove the diskette drive. See "Diskette Drive" earlier in this chapter. 5. Disconnect the IDE cable and power cable from the adapter board 1. 6. Remove the two T-15 screws 2 attaching the adapter board to the chassis. 7. Pull the adapter board straight out the back of the 24X Max low-profile CD-ROM drive, then lift it from the server 3.

Figure 2-8. Removing the 24X Max low-profile CD-ROM drive adapter board

Reverse steps 1 through 7 to replace the 24X Max low-profile CD-ROM drive adapter board.

External Storage Devices
You can connect optional mass storage devices to the C2000R model by using the external Wide-Ultra SCSI-3 Port 2 on the back of the unit.

Removal and Replacement Procedures

2-13

Cable Routing Diagrams
CAUTION: When routing cables, always make sure that the cables are not located where they will be pinched or crimped.

Diskette Drive Cable Routing

Figure 2-9. Diskette drive cable diagram

Low-Profile CD-ROM Drive Cable Routing

Figure 2-10. Low-profile CD-ROM drive cable diagram

2-14

Compaq TaskSmart C-Series Server For Internet Caching Maintenance and Service Guide

Hot-Plug Drive Cage Cable Routing

Figure 2-11. Wide Ultra2 hard drive cage cable diagram

Figure 2-12. Controller cable diagram

Removal and Replacement Procedures

2-15

Figure 2-13. Wide Ultra2 hard drive cable diagram

2-16

Compaq TaskSmart C-Series Server For Internet Caching Maintenance and Service Guide

Rear Fan
To remove the rear fan: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel. See "Front Bezel" earlier in this chapter. 3. Remove the server cover. See "Server Cover" earlier in this chapter. 4. Unplug the rear fan from the system board 1. 5. Remove the four retention pins 2 attaching the fan assembly to the chassis. 6. Remove the rear fan 3.

Figure 2-14. Removing the rear fan

Reverse steps 1 through 6 to replace the rear fan.

Removal and Replacement Procedures

2-17

Drive Cage Fan and Bracket
To remove the drive cage fan and bracket: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel. See "Front Bezel" earlier in this chapter. 3. Remove the server cover. See "Server Cover" earlier in this chapter. 4. Disconnect the data and power cables connected to the CD-ROM drive adapter board (if installed) and the hot-plug SCSI backplane board. 5. Unplug the fan from the power supply. 6. Remove the three T-15 screws securing the fan and bracket to the back of the drive cage. 7. Pull the fan and bracket away from the drive cage.

Figure 2-15. Removing the drive cage fan

Reverse steps 1 through 7 to replace the drive cage fan and bracket.

2-18

Compaq TaskSmart C-Series Server For Internet Caching Maintenance and Service Guide

Drive Cage Fan Bracket
To disassemble the drive cage fan bracket: 1. Remove the drive cage fan and bracket. See "Drive Cage Fan and Bracket" earlier in this chapter. 2. Push in on the two push-lock fasteners 1 securing the bracket to the fan. 3. Remove the bracket and fan guard from the fan 2.

Figure 2-16. Disassembly of the drive cage fan bracket

Reverse steps 1 through 3 to assemble the drive cage fan bracket.

Removal and Replacement Procedures

2-19

Hot-Plug Power Supply
There are two hot-plug power supply module bays. To remove a hot-plug power supply, or to install an additional one:
IMPORTANT: When using a single power supply module, it must populate the outer bay. Both bays can be populated for redundant power supply capability.

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Push in on the port wine-colored tabs on the power supply or blank 1 to release the locking lever. 3. Pull the lever outward until it fully opens 2. 4. Pull the power supply or the blank out the back of the chassis 3.

3

1

2

Figure 2-17. Removing the hot-plug power supply or blank

2-20

Compaq TaskSmart C-Series Server For Internet Caching Maintenance and Service Guide 5. Install the hot-plug power supply 1. 6. Push the locking lever 2 in until it locks.

1

2

Figure 2-18. Installing a hot-plug power supply

Removal and Replacement Procedures

2-21

Mass Storage Devices
The C-Series Server can house up to eight devices, including:
I I I I I

Preinstalled 3.5-inch, 1.44-MB diskette drive Preinstalled 24X Max low-profile CD-ROM drive Six Wide Ultra2 hard drives (C2000R Model) Two Wide Ultra2 hard drives (C1500R Model) One Wide Ultra2 hard drive (C1200R Model)

Drive Installation Guidelines
NOTE: The C-Series Server cannot be upgraded from one model to another. The software configuration will not recognize new SCSI devices.

The following table provides the SCSI ID jumper settings for Compaq SCSI hard drives.

Table 2-1 SCSI ID Settings
SCSI ID 6 5 4 3 2 1 Note: OFF = jumper removed Bit 2 ON ON ON OFF OFF OFF Bit 1 ON OFF OFF ON ON OFF Bit 0 OFF ON OFF ON OFF ON

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Compaq TaskSmart C-Series Server For Internet Caching Maintenance and Service Guide

C-Series Server Drives
This section describes the drive bay configurations and removal and replacement procedures for parts unique to the C-Series Server.

Drive Bay Configurations
IMPORTANT: The C-Series Server does not support the installation of IDE or EIDE fixed disk drives.

3 2 1 0

5 4

Figure 2-19. C2000R drive bay configuration

Table 2-2 C2000R Drive Bay Configuration
Drive Bay 1 2 3 4 Configuration 24X Max low-profile CD-ROM drive 3.5-inch, 1.44-MB standard diskette drive Hot-plug hard drive cage with 2 Wide Ultra2 hard drives Hot-plug hard drive cage with 4 Wide Ultra2 hard drives 4, 5 0, 1, 2, 3 SCSI Ids

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1 0

Figure 2-20. C1500R drive bay configuration

Table 2-3 C1500R Drive Bay Configuration
Drive Bay 1 2 3 Configuration 24X Max low-profile CD-ROM drive 3.5-inch, 1.44-MB standard diskette drive Hot-plug hard drive cage with 2 Wide Ultra2 hard drives 0, 1 SCSI Ids

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Figure 2-21. C1200R drive bay configuration

Table 2-4 C1200R Drive Bay Configuration
Drive Bay 1 2 3 Configuration 24X Max low-profile CD-ROM drive 3.5-inch, 1.44-MB standard diskette drive Hot-plug hard drive cage with 1 Wide Ultra2 hard drive 0 SCSI Ids

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Wide Ultra2 Hard Drives
CAUTION: Replace a Wide Ultra2 hard drive only when the drive LED is amber. Do not remove a Wide Ultra2 hard drive if the online LED is green. See Chapter 4, "Connectors, Switches, and LEDs," for more information.

To remove a Wide Ultra2 hard drive: 1. Remove the front bezel. See "Front Bezel" earlier in this chapter. 2. Push the tab to unlock the drive 1. 3. Rotate the hot-plug drive ejector lever outward 2. 4. Remove the hot-plug drive from the drive bay 3.

Figure 2-22. Removing a Wide Ultra2 hard drive

Reverse steps 1 through 4 to replace a Wide Ultra2 hard drive.

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Drive Cage
To remove the drive cage:
NOTE: The C-Series Server ships with the drive cage specified for that model. Drive cage C2000R is shown in the following illustrations.

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the server cover. See "Server Cover" earlier in this chapter. 3. Remove the front bezel. See "Front Bezel" earlier in this chapter. 4. Remove the rack-mount bezel. See "Rack-Mount Bezel" earlier in this chapter. 5. Remove all Wide Ultra2 Hard Drives. See "Wide Ultra2 Hard Drives" earlier in this chapter. 6. Remove the three Torx T-15 screws securing the drive cage to the chassis. 7. Disconnect the SCSI cable and power cable from the drive backplane board. 8. Pull the drive cage back and up to remove it from the server.

Figure 2-23. Removing the drive cage

Reverse steps 1 through 8 to replace the drive cage.

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Hard Drive Blank
To remove a hard drive blank: 1. Remove the front bezel. See "Front Bezel" earlier in this chapter. 2. Push the tab to unlock the hard drive blank 1. 3. Slide the hard drive blank out of the drive cage 2.

Figure 2-24. Removing a hard drive blank

Reverse steps 1 and 3 to replace a hard drive blank.

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Expansion Boards
Each C-Series Server ships with model-dependent, factory-installed expansion boards. The server cannot be modified from the factory configuration. Each model is shipped with the expansion boards described in the following table.

Table 2-5 Expansion Board Configuration
C-Series Server Model C2000R Expansion Board(s) 64-Bit Dual Channel Wide Ultra2 SCSI Adapter NC3131 Fast Ethernet NIC 64 PCI Dual 10/100 Controller C1500R Netelligent 10/100 TX PCI Intel UTP Controller Netelligent 10/100 TX PCI Intel UTP Controller C1200R Netelligent 10/100 TX PCI Intel UTP Controller

To remove an expansion board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the server cover. See "Server Cover" earlier in this chapter. 3. Undo the expansion board latch 1 securing the expansion board to the riser board. 4. Remove the expansion board 2.

Figure 2-25. Removing an expansion board.

Reverse steps 1 through 4 to replace an expansion board.

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Riser Board and Brace
To remove the riser board and brace: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel. See "Front Bezel" earlier in this chapter. 3. Remove the server cover. See "Server Cover" earlier in this chapter. 4. Remove all expansion boards. See "Expansion Boards" earlier in this chapter. 5. Loosen the two captive screws securing the riser board and brace 1. 6. Lift the riser board and brace out of the unit 2.

Figure 2-26. Removing the riser board and brace

Reverse steps 1 through 6 to replace the riser board and brace.

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Memory
The C-Series Server is shipped in three models. Each model has a specified amount of memory for that model and cannot be modified from the factory configuration. The models are shipped as follows:
I I I

The C2000R has 1 GB of memory (four 256-MB SDRAM DIMM modules). The C1500R has 512 MB of memory (four 128-MB SDRAM DIMM modules). The C1200R has 256 MB of memory (two 128-MB SDRAM DIMM modules).

Figure 2-27. SDRAM DIMM slot locations

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To remove an SDRAM DIMM: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel. See "Front Bezel" earlier in this chapter. 3. Remove the server cover. See "Server Cover" earlier in this chapter. 4. Remove any expansion boards above the SDRAM DIMM slot. 5. Press both SDRAM DIMM slot latches outward 1. 6. Lift out the SDRAM DIMM 2.

Figure 2-28. Removing an SDRAM DIMM

Reverse steps 1 through 6 to replace an SDRAM DIMM.
IMPORTANT: A memory module can be installed one way only. Be sure to match the key slots on the module with the tabs on the memory slot. Push the module down into the slot, ensuring that the module is fully inserted and properly seated.

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The following guidelines MUST be followed when installing or replacing memory:
I I I I I

Use only 128- or 256-MB SDRAM DIMMs. SDRAM DIMMs must be 100 MHz. Use Compaq SDRAM DIMMs only. SDRAM DIMMs must all be the same speed and be rated 100 MHz. Each C-Series Server model must have the appropriate memory allocation.

Processor
C-Series Servers ship with one Intel Pentium II 450-MHz processor. Additional processors cannot be added.

Figure 2-29. Processor and processor power module locations

Table 2-6 Processor and Processor Power Module Locations
Location 1 2 Description Intel Pentium II Processor Processor Power Module Slot 1

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2-33

To remove the processor: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel. See "Front Bezel" earlier in this chapter. 3. Remove the server cover. See "Server Cover" earlier in this chapter. 4. Push in the retaining clips on each side of the processor 1. 5. Pull the processor out of the socket 2.

Figure 2-30. Removing the processor

Reverse steps 1 through 5 to replace the processor.
IMPORTANT: The processor is keyed to ensure correct alignment. Align the pattern of pins in the processor with the pattern of holes in the socket. The pins and holes will not line up if the processor is misaligned.

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Processor Power Module
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.

To remove a Processor Power Module: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel. See "Front Bezel" earlier in this chapter. 3. Remove the server cover. See "Server Cover" earlier in this chapter. 4. Press the socket latches 1 outward until the latches snap open. 5. As the socket latches open, the module comes out of the socket 2.

Figure 2-31. Removing a Processor Power Module

Reverse steps 1 through 5 to install a Processor Power Module.
IMPORTANT: The Processor Power Module is keyed to ensure correct alignment. Align the pattern of pins in the processor with the pattern of holes in the socket. The pins and holes will not line up if the processor is turned the wrong way.

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System Board
To remove the system board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the rear cover plate. See "Rear Cover Plate" earlier in this chapter. 3. Remove the front bezel. See "Front Bezel" earlier in this chapter. 4. Remove the server cover. See "Server Cover" earlier in this chapter. 5. Remove all expansion boards. See "Expansion Boards" earlier in this chapter. 6. Remove the riser board and brace. See "Riser Board and Brace" earlier in this chapter. 7. Disconnect the cables both in and out of the chassis. See "Cable Routing Diagrams" earlier in this chapter. 8. Remove any SDRAM DIMMs. See "Memory" earlier in this chapter. 9. Remove the processor(s). See "Processor" earlier in this chapter. 10. Remove the processor power module(s). See "Processor Power Module" earlier in this chapter. 11. Remove the 10 nuts and one screw 1 securing the connector plate. 12. Remove the eight T-15 screws 2 mounting the system board to the chassis. 13. Slide the system board back, then lift it from the chassis 3.

Figure 2-32. Removing the system board

Reverse steps 1 through 13 to replace the system board.
IMPORTANT: Make sure the system board seats properly over the chassis retaining guides, then slide it back into place.

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External Replacement Battery
If the C-Series Server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is approximately five to ten years. The C-Series Server contains one battery. To replace it, install an external battery on the system board.
WARNING: This server contains either an internal lithium manganese dioxide, or a vanadium pentoxide battery pack. There is risk of fire and burns if the battery pack is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery. Do not expose to temperatures higher than 60°C. Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace only with the Compaq spare designated for this product.

To install an external battery on the system board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel. See "Front Bezel" earlier in this chapter. 3. Remove the server cover. See "Server Cover" earlier in this chapter.

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4. Locate the battery header as shown in Figure 2-33. 5. Change the jumper on header E2 from pins 6-7 to pins 5-6.
IMPORTANT: When a jumper is on header E2/pins 6-7, the internal battery is used. When a jumper is on header E2/pins 5-6, the external battery is used.

Figure 2-33. Battery jumpers on the system board CAUTION: Loss of BIOS settings will occur when the lithium battery is removed. BIOS settings must be reconfigured whenever the battery is replaced. CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to Compaq, your authorized Compaq Partners, or their agents.

6. Remove the backing from the adhesive on the hook-and-loop fastener strip attached to the battery. 7. Place the battery and the hook-and-loop fastener strip on the designated chip, as shown in the following illustration.

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8. Plug the battery connector onto pins 1-4 of header E2 on the system board.

Figure 2-34. Attaching the battery to the battery jumpers

9. Place the sticker included with your battery kit on the back of your server above the power connector. 10. Run the Compaq System Configuration Utility to reconfigure the system. See Chapter 3, "Diagnostics and Troubleshooting," for more information.

Chapter

3

Diagnostics and Troubleshooting

WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

This chapter describes software and firmware diagnostic tools available for all TaskSmart C-Series Server products. The sections in this chapter are:
I I I I I I I I I I I

Diagnostic Tools Utility Overview Technician Troubleshooting Checklist Default Configuration Utilities Access Power-On Self-Test (POST) Diagnostics Software Compaq Survey Utility Rapid Error Recovery Remote Service Features ROMPaq Error Recovery Options Compaq Insight Manager

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Diagnostic Tools Utility Overview
These utilities were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing server hardware.
CAUTION: Using the QuickRestore compact disc (CD) will reformat the hard drive(s), resulting in loss of data. CAUTION: If the QuickRestore compact disc (CD) is used without a configuration data diskette, settings will be restored to factory settings. Refer to the TaskSmart C-Series Server for Internet Caching Setup and Installation Guide on how to configure the TaskSmart C-Series Server after this CD is used. NOTE: The Compaq SmartStart and Support Software CD is not supplied with the TaskSmart C-Series Server. NOTE: To monitor and manage the C-Series Server configuration, refer to the Compaq TaskSmart C-Series Server For Internet Caching Setup and Installation Guide.

Table 3-1 Diagnostic Tools
Tool Compaq Diagnostics Program What it is Utility to assist testing and/or verifying operation of Compaq hardware. If problems are found, Compaq Diagnostics isolates failure(s) down to replaceable part, whenever possible. Restores the server software image that was originally installed by Compaq on the hard drive(s). How you run it A Diagnostics diskette can be created from SmartStart and Support Software CD, and Diagnostics run from diskette. If one is not available, it can be downloaded from www.compaq.com. 1. Insert the QuickRestore CD into the CD-ROM drive. If a configuration data diskette is available, insert it into the disk drive. Turn on the server by pressing the power ON/STANDBY switch. A series of beeps (lasting 5 to 10 seconds) indicate that the reimaging process is complete. Remove the QuickRestore CD from the drive.

QuickRestore compact disc (CD)

2.

3. Compaq Inspect Utility The Inspect utility provides a report detailing system information.

The Inspect utility can be run from either the main menu of the System Configuration utility or the Compaq Diagnostics program.
continued

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3-3

Table 3-1 Diagnostic Tools continued
Tool Compaq Insight Manager What is it A client/server application used to remotely manage Compaq hardware in a network environment. Reports hardware fault conditions (both failure and prefailure) and collects data for reporting and graphing. How do I run it For more information, refer to the Compaq Management CD and the Compaq Insight Manager User Guide. More information on viewing and printing the event list can be found in the "Compaq Insight Manager" section of this chapter. If the server has a bootable CD-ROM drive, run Compaq System Configuration Utility directly from Support Software CD supplied with the SMART Controller Option Kit. Use the CD supplied for the latest version supporting the SMART Controller. If the server does not have a bootable CD-ROM drive, create diskettes with latest version of the System Configuration Utility from Support Software CD, or SmartStart and Support Software CD.

System Configuration Utility

Utility to easily configure the hardware installed in or connected to the server. Specifically, it can: Resolve resource conflicts in areas such as memory, port addresses, and interrupts (IRQs) Configure PCI boards automatically Provide switch and jumper settings Manage installation of memory, processor upgrades, and mass storage devices such as hard drives, tape drives, and diskette drives Store configuration information in nonvolatile memory Assist in installation of an operating system Assist in running diagnostic tools such as TEST and INSPECT

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Technician Troubleshooting Checklist
This checklist suggests procedures to follow before dispatching parts for the TaskSmart C-Series Server.
NOTE: If the graphic user interface (GUI) is not functioning, open the server cover and set S4 (in SW1) to ON to boot from a diskette.

Table 3-2 Technician Troubleshooting Checklist
Condition Link lights are not lit on connected ports. Neither the TaskSmart C-Series Server nor any other servers are visible in the network The Ethernet port on the TaskSmart C-Series Server is unconfigured. Action Ensure that all servers are configured properly for the Network. Reconfigure Network Neighborhood to recognize all servers. Ping the C-Series Server. The IP address for the client must be 10.1.1.2 (or any other valid 10.1.1 subnet address other than 10.1.1.1). The subnet mask must be 255.255.255.0. Connect your client PC to the same logical subnet as the C-Series Server. Name does not ping but IP address does. Neither the name nor the IP address will ping. Go to the browser configuration screen and set the proxy IP address to the IP of the cache appliance. Check the client Network Neighborhood and make sure that all computer names are included on the Network Planning Chart.

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Default Configuration
When the system is first powered on, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and System Configuration programs.

Default Configuration Messages
IMPORTANT: If you chose to format and partition the boot drive before running SmartStart and the System Configuration programs, this may prohibit creating a system partition and the off-line remote management features that it provides.

If you insert a System Configuration, Diagnostics, or SmartStart and Support Software CD into the CD-ROM drive prior to powering on the C-Series Server, the system ROM boots to that utility. If the system ROM does not detect one of those CDs, you will be prompted for the intended operating system. The system reboots if any operating system-dependent configurations have changed with the new operating system selection. If the selected operating system-dependent configurations are the same as the current configurations, the system boots normally. If you enter a wrong choice, on subsequent re-boots you may change the operating system.

Utilities Access
The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including:
I I I

System Configuration Utility ROMPaq Firmware Upgrade Utilities (This can be set to boot from a diskette and upgrade from appliance web-based applications). Compaq Diagnostics
CAUTION: Do not select the Erase Utility when running the SmartStart and Support Software CD. This will result in data loss to the entire system. NOTE: The Compaq SmartStart and Support Software CD is not supplied with the C-Series Server. NOTE: To monitor and manage the C-Series Server configuration, refer to the Compaq TaskSmart C-Series Server For Internet Caching Setup and Installation Guide.

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Running Compaq Utilities
Compaq Utilities may be run from diskette or from the Compaq SmartStart and Support Software CD.
NOTE: If the graphical user interface (GUI) is not functioning, open the server cover and set S4 (in SW1) to ON to boot from a diskette.

Running Compaq Utilities From Diskette
You may access the Compaq utilities by:
I I

Running the utilities from their individual diskettes. If you have a utility diskette newer than the version on the SmartStart and Support Software CD, use that diskette. Creating a diskette version of the utility from the SmartStart and Support Software CD.

To create diskette versions of the utilities from the CD: 1. Boot the Compaq SmartStart and Support Software CD. 2. From the Compaq System Utilities screen, select Create Support Software Disks, then select Next. 3. Select the diskette you would like to create from the list, then follow the instructions on the screen.

Running Compaq Utilities From the Compaq SmartStart and Support Software CD
IMPORTANT: Only the System Configuration Utility can be executed from the Compaq SmartStart and Support Software CD. All other utilities must be executed from the system partition or from diskette.

To run the Compaq utilities directly from the Compaq SmartStart and Support Software CD: 1. Boot the Compaq SmartStart and Support Software CD. 2. From the Compaq System Utilities screen, select the utility you wish to run, then select Next. 3. To execute the System Configuration Utility, select Run System Configuration Utility.

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Power-On Self-Test (POST)
IMPORTANT: These diagnostic tests must be run with a keyboard and monitor attached to the C-Series Server.

POST is a series of diagnostic tests that run automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly:
I I I I I I I I I I I

System ROM Keyboard Power supply System board Memory Memory expansion boards Controllers Diskette drives Hard drives Processor Power Modules Fans

POST Error Messages
If POST finds an error in the system, an error condition is indicated by an audible and/or visual message. If an error code displays on the screen during POST or after resetting the system, use the instructions in the POST Error Messages table. The error messages and codes listed are specific to the Compaq TaskSmart C-Series Server for Internet Caching.
NOTE: Many of the actions listed require you to run Diagnostics or the Compaq System Configuration Utility. Steps for running these utilities are provided following the POST Error Messages tables.

In each case, the Recommended Action column lists the steps necessary to correct the problem. After completing each step, run the Diagnostics program to verify whether the error condition has been corrected. If the error code reappears, perform the next step, then run the Diagnostics program again. Follow this procedure until Diagnostics no longer detects an error condition.

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Table 3-3 POST Error Messages
Error Code A Critical Error occurred prior to this power-up Unsupported Processor Detected System Halted Audible Beeps L=Long S=Short None Probable Source of Problem A catastrophic system error, which caused the server to crash, has been logged. Processor not supported by current system ROM. Recommended Action Run Diagnostics. Replace failed assembly as indicated. Check documentation for supported processors, and if supported, remove the processor and update the system to latest ROM. Replace the physical ROM part.

1L, 1S

FATAL ROM ERROR: The System ROM is not properly programmed 101-ROM Error 101-I/O ROM Error 102-System Board Failure 104-ASR-2 Timer Failure 105-Current System ROM is corrupt now booting redundant System ROM 162-System Options Not Set 163-Time & Date Not Set 164-Memory Size Error 172-Configuration Nonvolatile Memory Invalid 173-Slot ID Mismatch 174-Configuration/ Slot Mismatch Device Not Found

1L, 1S

ROM programmed in factory incorrectly.

1L, 1S None None

System ROM checksum. Options ROM checksum. DMA, timers, and so on.

Run Diagnostics. Replace failed assembly as indicated. Run Diagnostics. Replace failed assembly as indicated. Replace the system board. Run the Compaq System Configuration Utility. Run Diagnostics. Replace failed assembly as indicated. Flash the ROM utilizing ROMPaq.

None 2L

System board failure. Non-booted ROM image is corrupt.

2S 2S 2S None

Configuration incorrect. Invalid time or date in configuration memory. Configuration memory incorrect. Nonvolatile configuration corrupt or jumper installed. Board replaced, configuration not updated. EISA or PCI board not found.

Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. Run the System Configuration Utility and correct.
continued

None None

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3-9

Table 3-3 POST Error Messages continued
Error Code 175-Configuration/ Slot Mismatch Device Found 177-Configuration Not Complete 178-Processor Configuration Invalid 180-Log Reinitialized 201-Memory Error 203-Memory Address Error 207-Invalid Memory Configuration Check DIMM [SIMM] Installation 208-Invalid Memory Speed - Check DIMM [SIMM] Installation Audible Beeps L=Long S=Short None Probable Source of Problem EISA or PCI board added, configuration not updated. Incomplete System Configuration. Processor type or step does not match configuration memory. N/A RAM failure. RAM failure. Memory module installed incorrectly. Recommended Action Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. N/A Run Diagnostics. Replace failed assembly as indicated. Run Diagnostics. Replace failed assembly as indicated. Verify placement of memory modules.

None None None None None None

1L, 1S

The speed of the memory is too slow, where: xx00 = expansion board SIMMs are too slow, or 00yy = system board SIMMs are too slow. xx and yy have corresponding bit set. Unable to size memory.

The speed of the memory modules must be 60 ns. Verify the speed of the memory modules install