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Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127 Before You Begin Pin Assignments Removal Sequence Product Description Battery Operations Parts Catalog
Specifications Troubleshooting MSG Index
Welcome to the Maintenance & Service Guide (MSG)
Welcome to the Maintenance and Service Guide (MSG) for Compaq Presario 1200XL Series Portable Notebooks. This online guide is designed to serve the needs of technicians whose job is to repair Compaq products. For copyright and trademark information, refer to the Notice section of this MSG. To locate your unit's serial number, to see symbol conventions, or to view technician's notes, see the Preface. This MSG is updated online as needed. For comments or questions about the contents of this MSG, contact Compaq. To report a technical problem, contact your Regional Support Center or IM Help Center. For help on navigating in this guide, refer to Using this Guide.
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Using this Guide
To effectively use this guide, refer to the list of bookmarks at the left of the screen. These bookmarks help you navigate through the document quickly and easily. They are accessible from anywhere in the Maintenance and Service Guide (MSG). Viewing a Chapter Click one of the bookmarks or one of the color-coded bubbles on the Welcome page to view a chapter of this MSG. Expanding & Hiding Topics Click the + to expand or show the contents of a section, or click the to hide the contents. Opening another Chapter Return to the Welcome page by clicking the bookmark, 1200 Series Maintenance and Service Guide, and then click the bookmark or color-coded bubble for another chapter. Printing the MSG For portable copies of this MSG, you can print single pages, multiple pages, or the entire guide. In the Acrobat Reader, click File, and then Print... for printing options.
2
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Before You Begin
Notice
The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 2000 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A. Compaq, Presario 1200 Series Registered U. S. Patent and Trademark Office. Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Windows 98 and Windows 2000 are trademarks of Microsoft Corporation. The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Maintenance and Service Guide Compaq Presario 1200 Series Notebook Computer First Edition (June 2000) Compaq Computer Corporation
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
BEFORE YOU BEGIN
1
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Preface
This Maintenance and Service Guide is a troubleshooting guide that is used as a reference guide when servicing the Compaq Presario 1200 Series Notebook Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 1200 Series Notebooks without notice.
Symbols The following words and symbols mark special messages throughout this guide.
Å Ä
WARNING: Text set off in this manner indicates that a failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that a failure to follow directions could result in damage to equipment or loss of data.
Important: Text set off in this manner preseats clarifying information or specific instructions. Note: Text set off in this manner presents commentary, sidelights, or interesting points of information.
Technician Notes
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WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, the user should not attempt to make repaires at the component level or to make modifications to any printed circuit board. Improper repairs can create a safety hazard. Any indications of component replacement or printed circuit board modifications may void any warranty.
Serial Number When requesting information or ordering spare parts, you should provide the Notebook serial number to Compaq. The serial number location is underneath the Notebook.
2 BEFORE YOU BEGIN
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Locating Additional Information The following documentation is available to support this product: · · · · · · · Compaq Presario 1200XL Series Notebook Computer documentation set Introducing Windows 98 Guide Introducing Windows 2000 Guide Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Service Quick Reference Guide
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
BEFORE YOU BEGIN 3
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
4 BEFORE YOU BEGIN
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Product Description
Compaq Presario 1200XL Series Portable Notebook Computer
Models and Features
Compaq Presario 1200 Series Portable Notebook Models Feature Display Processor Hard Drive CD or DVD Drive Modem Battery System Memory XL101, XL102, XL103 12.1" HPA AMD-K6II MMX 450MHz 4.8GB or 5.0GB 24X CD-ROM 56.0Kbps PCI data/fax 4.5Ahr NiMH or 3.5Ahr LiOn 32MB or 64MB XL104, XL105, XL106 12.1" HPA or 13.0" HPA AMD-K6II MMX 450MHz or AMD-K6II MMX 475MHz 5.0GB 24X CD-ROM 56.0Kbps PCI data/fax 4.5Ahr NiMH or 3.5Ahr LiOn 32MB or 64MB
Additional models described on the next page.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PRODUCT DESCRIPTION 1
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Compaq Presario 1200 Series Portable Notebook Models Feature Display Processor Hard Drive CD or DVD Drive Modem Battery System Memory 13.0" HPA AMD-K6II MMX 475MHz 6.0GB 24X CD-ROM 56.0Kbps PCI data/fax 4.5Ahr NiMH or 3.5Ahr LiOn 64MB XL107 XL108, XL109 12.1" TFT/LVDS AMD-K6II MMX 450MHz or AMD-K6II MMX 475MHz 6.0GB 24X CD-ROM or 6X DVD 56.0Kbps PCI data/fax 3.5Ahr LiOn or 4.5Ahr NiMH 32MB or 64MB
Compaq Presario 1200 Series Portable Notebook Models Feature Display Processor Hard Drive CD or DVD Drive Modem Battery System Memory 12.1" TFT AMD-K6II MMX 475MHz 6.0GB 24X CD-ROM 56.0Kbps PCI data/fax 3.5Ahr LiOn or 4.5Ahr NiMH 32MB or 64MB XL110 XL111 13.3" TFT/LVDS AMD-K6II MMX 500MHz 6.0GB 6X DVD 56.0Kbps PCI data/fax 3.5Ahr LiOn 64MB
Compaq Presario 1200 Series Portable Notebook Models Feature Display Processor Hard Drive CD or DVD Drive Modem Battery System Memory XL112, XL113 12.1" TFT or 13.0" TFT 12.1" HPA XL115
AMD-K6II MMX 450MHz+ AMD-K6II MMX 475MHz or AMD-K6II MMX 500MHz+ 5.0GB or 6.0GB 24X CD-ROM or 6X DVD 56.0Kbps PCI data/fax 4.5Ahr NiMH or 3.2Ahr LiOn 32MB or 64MB 5.0GB 24X CD-ROM 56.0Kbps PCI data/fax 4.5Ahr NiMH Information not available
Additional models described on the next page.
2 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Compaq Presario 1200 Series Portable Notebook Models Feature Display Processor Hard Drive CD or DVD Drive Modem Battery System Memory 13.0" HPA AMD-K6II MMX 500MHz 6.0GB 24X CD-ROM 56.0Kbps PCI data/fax 4.5Ahr NiMH 64MB XL118 XL119 12.1" TFT or 12.1" TFT/LVDS AMD-K6II MMX 475MHz 6.0GB 24X CD-ROM 56.0Kbps PCI data/fax 3.5Ahr LiOn 64MB
Compaq Presario 1200 Series Portable Notebook Models Feature Display Processor Hard Drive CD or DVD Drive Modem Battery System Memory 12.1" HPA AMD-K6II MMX 500MHz 5.0GB 24X CD-ROM 56.0Kbps PCI data/fax 4.5Ahr NiMH 32MB XL120 12.1" HPA AMD-K6II MMX 500MHz 5.0GB 24X CD-ROM 56.0Kbps PCI data/fax 4.5Ahr NiMH 64MB XL121
Compaq Presario 1200 Series Portable Notebook Models Feature Display Processor Hard Drive CD or DVD Drive Modem Battery System Memory 12.1" HPA AMD-K6II MMX 475MHz 5.0GB 24X CD-ROM 56.0Kbps PCI data/fax 4.5Ahr NiMH 64MB XL122 XL123, XL124 13.0" HPA AMD-K6II MMX 500MHz 6.0GB 24X CD-ROM 56.0Kbps PCI data/fax 4.5Ahr NiMH 64MB
Additional models described on the next page.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PRODUCT DESCRIPTION 3
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Compaq Presario 1200 Series Portable Notebook Models Feature Display Processor Hard Drive CD or DVD Drive Modem Battery System Memory 13.3" TFT AMD-K6II+ MMX 533MHz 6.0GB 6X DVD 56.0Kbps PCI data/fax 3.2Ahr LiOn 64MB XL125 XL126, XL127 13.0" HPA AMD-K6II+ MMX 533MHz 6.0GB 24X CD-ROM 56.0Kbps PCI data/fax 3.2Ahr LiOn 96MB
4 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Front of Unit
#
Description
#
Description
1 Display 2 Power (On/Off) Button 3 Keyboard 4 TouchPad 5 Left TouchPad Button
6 Headphone Jack 7 Microphone Jack 8 Right TouchPad Button 9 Integrated Speakers and Ports
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PRODUCT DESCRIPTION 5
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Front Bezel Lights
#
Description
#
Description
1 Power Light 2 Battery Charging Light 3 Power Cord Light
4 Num Lock Light 5 Caps Lock Light 6 Scroll Lock Light
6 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Right-Side Components
#
Description
1 Battery Compartment 2 CD or DVD Drive Eject Button 3 CD or DVD Drive Manual Eject Hole
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PRODUCT DESCRIPTION 7
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Left-Side Components
#
Description
#
Description
1 PC Card Eject Lever 2 PC Card Slot
3 Diskette Drive 4 Diskette Drive Eject Button
8 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Underside of the Unit
#
Description
1 Memory Compartment 2 Stand Feet
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PRODUCT DESCRIPTION 9
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Rear Connectors
#
Description
#
Description
1 AC Adapter 2 Universal Serial Bus 3 Security Slot 4 Serial Port
5 External VGA Monitor Port 6 Parallel/Printer Port 7 Keyboard/Mouse Port 8 Modem Jack
10 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Power Management
The following power management features are available for conserving AC power and extending battery operating time: · · · · · · Power Management Settings Low-Power Modes Battery Operating Life Servicing the Notebook - Full Off Mode Rebooting after a Lockup Recovering from a Loss of Electrical Power
Power Management Settings Differing patterns of Notebook use determine the level of power management needed. These power management levels can be initiated based on the amount of time since the last system activity. System activity includes keyboard strokes, mouse movement, DVD/CD playback (while under program control that monitors Standby), and modem use. Power Schemes You may select different settings or Power Schemes through Power Management from the Control Panel. The default Power Schemes are Home/Office Desk, Portable/ Laptop, and Always On. The settings can be customized by changing the following options: · · · System Standby: length of inactivity before the Notebook goes into Standby mode Turn Off Monitor: length of inactivity before the screen times out and goes blank Turn Off Hard Disks: length of inactivity before the hard drive goes into low power mode
Important: The setting for the Hard Disk must be less than or equal to the setting for System Standby. If the Notebook is on a network, Compaq recommends that System Standby be set to Never.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PRODUCT DESCRIPTION 11
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
The following table shows the default settings for each Power Scheme.
Power Schemes Always on System Standby Turn OFF Monitor Turn OFF Hard Disks Portable/Laptop System Standby Turn OFF Monitor Turn OFF Hard Disks Home/Office Desk System Standby Turn OFF Monitor Turn OFF Hard Disks AC Power Battery Power AC Power Battery Power AC Power Battery Power (hrs/min/Never) (hrs/min/Never)
Alarms The Notebook can be set to alarm when the battery power level is reduced or when it reaches a critical low level. The Notebook can also be set automatically to enter a low-power mode when the battery reaches a specified power level. The following table lists the default alarm settings.
Alarms Tab Default Settings Alarm Low Battery Critical Battery Default 10% 0% Alarm Action Notification: Text Power Mode: No Action Notification: No Action Power Mode: Hibernation
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CAUTION: The settings on the Alarms tab are preset for the Notebook to run at its best. Changing any of these settings could cause the Notebook to function improperly. It is recommended that these settings be left at their default values.
12 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
SpeedStep Technology Modes Does Era have SpeedStep? If so, are the settings listed below correct? SpeedStep Technology features several speed options for processor response to low-power conditions. These include the following settings: · · · · · Maximum Performance: always at high speed Battery Optimized: always at low speed Reversed: opposite recommended Recommended: performance on AC, Battery Optimized on Battery Disabled: no run time support, high speed Access F10 Setup during startup and select the Advanced screen. Click Start>Settings>Control Panel>Power Options>Intel(R) SpeedStep(TM) technology tab. Double-click the Flag icon on the Windows taskbar to open the Intel(R) SpeedStep(TM) technology dialog box.
SpeedStep options can be accessed in three ways: · · ·
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PRODUCT DESCRIPTION 13
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Low-Power Modes
Compaq Presario 1200 Series Notebook Computers have two levels of low-power management: Hibernation and Standby (also known as Sleep mode). Hibernation Hibernation helps conserve battery life and protect data. Your Notebook automatically enters Hibernation mode when the battery has little power left or when the Notebook (operating on battery power) is in Standby mode for more than one hour. As the Notebook enters Hibernation, it automatically stores the contents of the Notebook memory to the hard drive before it shuts down. When the Notebook comes out of Hibernation, it returns to its former state. Activate Hibernation mode by pressing the Power button once. To restart the Notebook, press the Power button once. When the Notebook enters or wakes from Hibernation mode, a Progress window is displayed on the screen. Standby Standby is a low-power mode, also referred to as Sleep mode. Selecting Standby mode instead of turning off the Notebook has two advantages: It allows the Notebook to wake up faster than turning it completely off; and it saves more power than the active (On) mode. To activate Standby/Sleep mode, complete one of the following: · · Press Fn+F4. Click Start, select the Shut Down option, and click Standby.
Ä
CAUTION: The Notebook maintains system information and open files while in Standby mode. However, unsaved information is lost if the Notebook is turned off prior to system wake-up, or if a power loss occurs while using the AC adapter.
14 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
The following table shows the conditions and indicators for entering and exiting the various power management modes, Standby, Hibernation, and Off.
Power Management Modes Standby Manual Activation Press Fn+F4 key combination or click the Start button on the Windows taskbar, then point to Shutdown and click Standby. 15 minutes if using battery power. Notebook will not automatically enter Standby mode if using AC Power. Power Management Modes Hibernate Manual Time-Out Default Activation Press Power button once. When battery is low or after 1 hour of Standby. Notebook will not automatically enter Hibernation mode if using AC Power. Deactivation Press Power button once. Press Power button once. Indicators Power light is off, screen is blank** Power light is off, screen is blank** Deactivation Press any key. Indicators Flashing Power light*
Time-Out Default
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PRODUCT DESCRIPTION 15
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Power Management Modes Off Standard Activation Perform normal Windows shutdown using the Start button on the Windows taskbar. Press and hold down the Power button for 4 sec. Deactivation Press Power button once. Indicators Power light is off, screen is blank.
Manual
Important: The manual shutdown mode is not recommended unless the standard shutdown mode is unsuccessful.
Battery Operating Life
Battery operating life is affected by variables such as: · · · · · · · Power conservation settings Hardware configuration Software application options Display brightness Hard drive usage Changes in operating temperature Type and number of installed PC cards
For more information on increasing battery-pack operating time, conditioning the battery pack, and disposing of a used battery pack, refer to Battery Pack Operations.
16 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Servicing the Notebook - Full Off Mode
The Notebook must be turned off completely (Off mode) when installing or replacing components in the system. Follow the instructions for properly putting the Notebook into Off mode, unplugging it from the outlet, and removing the battery (see Battery Pack Removal Sequence).
Rebooting after a Lockup
To reboot the Notebook (from a cold start) when the keyboard is frozen or the screen is locked, press and hold down the Power button for at least four seconds; this causes a manual shutdown. Then, restart your Notebook with a single press of the Power button. If the Notebook still does not recover, press the Power button and hold for four seconds to shut it down, then remove the battery or unplug the AC power for at least 30 seconds. Reinsert the battery or reconnect AC power and press the Power button once to reboot.
Recovering from a Loss of Electrical Power
Loss of electrical power causes the Notebook to turn off automatically. This may cause loss of data because the Microsoft Windows operating system is not able to close all files and programs properly. Loss of power may be caused by one of the following: · · Electrical power service is interrupted. The power cord is accidentally disconnected.
If power surges or sags, the display and status lights may flicker, and the Notebook may automatically restart. If an improper shutdown occurs, ScanDisk, a Microsoft Windows utility program, runs automatically once power is restored. ScanDisk determines if the improper shutdown caused any errors on the hard disk. These errors may occur if the Microsoft Windows operating system is not able to close all files properly before the shutdown. If no errors are found, the restart process continues. If ScanDisk does detect errors, follow the instructions on the screen to continue the restart process. Work that was not saved before the loss of power or shutdown may be lost. If a power failure occurs, or the power cord disconnects while the Notebook is turned on, turn it off until normal service is restored. The next time the Notebook is turned on, ScanDisk may run to check the hard disk for errors caused by improper shutdown.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PRODUCT DESCRIPTION 17
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
18 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Specifications
Physical and Environmental
Specifications (Models with 12.1in display) Height Depth Width (Models with 13.0in display) Height Depth Width Weight (varies by model) Stand-Alone (Battery Pack) Power Requirements Nominal Operation Maximum Average Peak Operation AC Power Requirements Operating Voltage Operating Current Operating Frequency Maximum Transient Voltage Temperature Operating Nonoperating U.S. 1.97in 12.20in 10.12in 1.97in 12.33in 10.12in 7.19lbs or 7.36lbs NiMH W @ 9.6V W @ 9.6V W @ 9.6V Metric 5.0cm 31.0cm 25.7cm 5.0cm 31.3cm 25.7cm 3260g or 3340g Li-Ion W @ 14.8V W @ 14.8V W @ 14.8V
100-240V 0.8/0.4A RMS 47-63Hz (Meets IEC 801-4 and 801-5) 1kV for 50ns 50° to 95°F -4° to 140°F 10°C to 35°C -20°C to 60°C 35 to 90% 60 to 95% 0 to 3.15km 0 to 10.14km
Relative Humidity (noncondensing) Operating 10 to 90% Nonoperating (tw = 38.7°C max) 5 to 95% Altitude Operating Nonoperating 0 to 10,000ft 0 to 30,000ft
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
SPECIFICATIONS 1
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Specifications Shock Operating Nonoperating Vibration Operating Nonoperating
U.S.
Metric
10G, 11ms, half sine 240G, 2ms, half sine 0.55G, 0.25 Oct/Min sweep rate 1.5G, 0.25 Oct/Min sweep rate
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. Compaq Presario 1200 Series Portable Notebooks operate well within this range of temperatures.
System Interrupts
IRQ Device(s) 0 1 2 3 3 4 5 5 6 7 8 9 9 10 10 10 12 13 14 System Timer Standard 101/102-Key or Microsoft Natural Keyboard Programmable Interrupt Controller IRQ Holder for PCI Steering ALi PCI to USB Open Host Controller Communications Port (COM1) PCI Fast Ethernet DEC 21143 Based Adapter ESS SOLO-1 PCI AudioDrive Standard Floppy Disk Controller Printer Port (LPT1) System CMOS/Real Time Clock RAGE LT PRO AGP 2X (English) IRQ Holder for PCI Steering Texas Instruments PCI-1211 CardBus Controller IRQ Holder for PCI Steering Lucent 56K V.90 PCI Data Fax Modem Synaptics PS/2 TouchPad Numeric Data Processor ALi M5229 PCI Bus Master IDE Controller
2 SPECIFICATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
IRQ Device(s) 14 15 15 Primary IDE Controller (dual fifo) ALi M5229 PCI Bus Master IDE Controller Secondary IDE Controller (dual fifo)
System DMA
DMA Device(s) 0 1 2 3 4 5 Free ESS SOLO-1 DOS Emulation Standard Floppy Disk Controller Free Direct Memory Access Controller Free
System I/O Addresses
I/O Address 0000 - 000Fh 0020h - 0021h 0040h - 0043h 0060h - x0060h 0061h - x0061h 0064h - x0064h 0070h - 0071h 0080h - 0080h 0081h - 008Fh 0092h - 0092h 00A0h - 00A1h 00B1h - 00B3h 00C0h - 00DFh 00EAh - 00EBh System Function (Shipping Configuration) Direct Memory Access Controller Programmable Interrupt Controller System Timer Standard 101/102-Key or Microsoft Natural Keyboard System Speaker Standard 101/102-Key or Microsoft Natural Keyboard System CMOS/Real Time Clock Motherboard resources Direct Memory Access Controller Motherboard resources Programmable Interrupt Controller Motherboard Resources Direct Memory Access Controller Motherboard Resources
PPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
SPECIFICATIONS 3
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
I/O Address 00F0h - 00FFh 0100h - 010Fh 0170h - 0177h 0170h - 0177h 01F0h - 01F7h 0200h - 0203h 0220h - 022Fh 0330h - 0331h 0376h - 0376h 0376h - 0376h 0378h - 037Fh 0388h - 038Bh 03B0h - 03BBh 03C0h - 03DFh 03F0h - 03F5h 03F6h - 03F6h 03F6h - 03F6h 03F7h - 03F7h 03F8h - 03FFh 040Bh - 040Bh 040Dh - 04D1h 04D6h - 04D6h 0CF8h - 0CFFh 1000h - 103Fh 1040h - 105Fh 1060h - 106Fh 1070h - 107Fh 1080h - 10FFh 1400h - 14FFh 1800h - 183Fh 1840h - 1847h
System Function (Shipping Configuration) Numeric Data Processor Motherboard Resources ALi M5229 PCI Bus Master IDE Controller Secondary IDE Controller (dual fifo) ALi M5229 PCI Bus Master IDE Controller Gameport Joystick ESS SOLO-1 DOS Emulation ESS SOLO-1 DOS Emulation Secondary IDE Controller (dual fifo) ALi M5229 PCI Bus Master IDE Controller Printer Port (LPT1) ESS SOLO-1 DOS Emulation RAGE LT PRO AGP 2X (English) RAGE LT PRO AGP 2X (English) Standard Floppy Disk Controller Primary IDE Controller (dual fifo) ALi M5229 PCI Bus Master IDE Controller Standard Floppy Disk Controller Communications Port (COM1) Motherboard Resources Motherboard Resources Motherboard Resources PCI Bus Motherboard Resources Motherboard Resources ESS SOLO-1 PCI AudioDrive ESS SOLO-1 PCI AudioDrive PCI Fast Ethernet DEC 21143 Based Adapter Lucent 56K V.90 PCI DF Modem ESS SOLO-1 PCI AudioDrive Primary IDE Controller (dual fifo)
4 SPECIFICATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
I/O Address 1840h - 184Fh 1848h - 184Fh 1850h - 1853h 1854h - 1857h 1858h - 185Fh 2000h - 2FFFh 2000h - 20FFh
System Function (Shipping Configuration) ALi M5229 PCI Bus Master IDE Controller Secondary IDE Controller (dual fifo) ESS SOLO-1 PCI AudioDrive ESS SOLO-1 PCI AudioDrive Lucent 56K V.90 PCI Data Fax Modem PCI standard PCI-to-PCI bridge RAGE LT PRO AGP 2X (English)
System Memory Catalog
Memory Address 00000000h - 0009FFFFh 000A0000h - 000AFFFFh 000B0000h - 000BFFFFh Device(s) System Board Extension for PnP BIOS RAGE LT PRO AGP 2X (English) RAGE LT PRO AGP 2X (English)
000C0000h - 000CBFFFh RAGE LT PRO AGP 2X (English) 000DC000h - 000DFFFFh Motherboard Resources 000E0000h - 000FFFFFh 00100000h - 01FFFFFFh 0C000000h - 0C000FFFh E0000000h - E3FFFFFFh FC000000h - FCFFFFFFh FC001000h - FC0010FFh FC001400h - FC0017FFh FC100000h - FDFFFFFFh FC100000h - FC100FFFh FC120000h - FC13FFFFh FD000000h - FDFFFFFFh FFFC0000h - FFFFFFFFh System Board Extension for PnP BIOS System Board Extension for PnP BIOS Texas Instruments PCI-1211 CardBus Controller ALi M1541 AGP System Controller ALi PCI to USB Open Host Controller Lucent 56K V.90 PCI Data Fax Modem PCI Fast Ethernet DEC 21143 Based Adapter PCI Standard PCI-to-PCI bridge RAGE LT PRO AGP 2X (English) RAGE LT PRO AGP 2X (English) RAGE LT PRO AGP 2X (English) Motherboard Resources
PPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
SPECIFICATIONS 5
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Display Information
12.1 inch (Diagonal) HPA Display Specification Active Area Height x Width Height Depth Width Response Time Contrast Ratio Brightness U.S. 9.56 x 7.17in 10.7in 0.31in 7.9in 150ms 40:1 80nits Avg Metric 245 x 183.8mm 275.0mm 8.0mm 202.5mm 12.1 inch (Diagonal) TFT Display Specification Active Area Height x Width Height Depth Width Response Time Contrast Ratio Brightness U.S. Info. not available Info. not available Info. not available Info. not available 50ms 150:1 150nits Avg Metric Info. not available Info. not available Info. not available Info. not available
Refresh Rate 120-150Hz
Refresh Rate 60Hz
13.0 inch (Diagonal) HPA Display Specification Active Area Height x Width Height Depth Width Response Time Contrast Ratio Brightness U.S. 10.39 x 7.79in 8.58in 0.31in 11.6in 150ms 50:1 100nits Avg Metric 264.0 x 198.0mm 218.0mm 8.0mm 295.0mm
Refresh Rate 120-150Hz
6 SPECIFICATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Memory Expansion
Base System Expansion Memory Board Memory 32Mb 32Mb 32Mb 64Mb 64Mb 64Mb 32Mb 64Mb 128Mb 32Mb 64Mb 128Mb Total Memory 64Mb 96Mb 160Mb 96Mb 128Mb 192Mb
Diskette Drive
Specifications Diskette Size Drive Size Bytes per Sector Sectors per Track High Density Low Density Track per Side High Density Low Density Access Times Track-to-Track (high/low) Average Setting Time Latency Average No. Read/Write Heads 3.5 in Drive 3.5in Height 0.5in / 1.27cm 512 18 (1.44Mb/ 15 (1.2Mb) 9 80 80 3ms / 6ms 94ms / 174ms 15ms 100 2
PPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
SPECIFICATIONS 7
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Hard Drive
Specifications Drive Type Logical Configuration Cylinders Heads Sectors per Track Bytes per Sector Seek Times Single Track Average Maximum Full Stroke Transfer Rate at interface Sector Interleave Buffer Size 5.0Gb Info. not available Info. not available 6.0Gb Info. not available Info. not available
Info. not available
Info. not available
Info. not available Info. not available Info. not available
Info. not available Info. not available Info. not available
CD or DVD Drive
Specifications Applicable Disk 24X CD-ROM Drive CD-DA, CD-ROM, CD-ROM XA, CD-1, Photo CD (multisession), Video CD, CD-Extra (CD+), CD-G, CD-RW 15mm 12cm, 8cm 1.2mm Info. not available 6X DVD Drive
Disc Dimensions Center hole diameter Disc Diameter Disc Thickness Weight Disc Drive Rotational Speed
Info. not available
8 SPECIFICATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Specifications Track Pitch Access Time Typical (including setting) Average Random Audio Output Level Line out Headphone Transfer Rate Typical (including setting) Sustained Cache Buffer Capacity Startup/Spin-up Time Stop Time
24X CD-ROM Drive 1.6um 110ms Info not available +/- 0.27Vrms none Info. not available
6X DVD Drive
128Kb <8s <4s
PPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
SPECIFICATIONS 9
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
10 SPECIFICATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Pin Assignments
This section provides connector pin assignment tables for Compaq Presario 1200XL series portable Notebook computers. For more information on connectors, refer to the section on Rear Connectors.
Note: The signals in all tables of this section are considered active high unless otherwise indicated by an asterisk (*).
Parallel Connector
Pin Assignments Pin 1 2 3 4 5 6 7 8 9 Signal Strobe* Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Pin 10 11 12 13 14 15 16 17 18-25 Signal Acknowledge* Busy Paper Out Select Auto Linefeed* Error* Initialize Printer* Select In* Signal Ground
* = Active low
PRESARIO MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PIN ASSIGNMENTS 1
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Serial Connector
Pin Assignments Pin 1 2 3 4 5 Signal Carrier Detect Receive Data Transmit Data Data Terminal Ready Signal Ground Pin 6 7 8 9 Signal Data Set Ready Ready to Send Clear to Send Ring Indicator
Universal Serial Bus (USB) Connectors
Pin Assignments Pin 1 2 Signal +5V Data Pin 3 4 Signal Data + Ground
2 PIN ASSIGNMENTS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
External VGA Monitor Connector
External VGA Monitor Connector Pin 1 2 3 4 5 6 7 8 Signal Red Analog Green Analog Blue Analog Not connected Ground Ground Analog Ground Analog Ground Analog Pin 9 10 11 12 13 14 15 Signal Not connected Ground Monitor Detect DDC2B Data Horizontal Sync Vertical Sync DDC2B Clock
Modem Connector
Pin Assignments Pin 1 2 3 Signal Unused Unused Tip Pin 4 5 6 Signal Ring Unused Unused
PRESARIO MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PIN ASSIGNMENTS 3
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Keyboard/Mouse Connector
Pin Assignments Pin 1 2 3 Signal Data 1 Data 2 Ground Pin 4 5 6 Signal +5 V Clock 1 Clock 2
4 PIN ASSIGNMENTS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Battery Operations
This section covers the following information concerning battery pack operating time: · · · Increasing Battery Pack Operating Life Conditioning a Battery Pack Disposing of a Used Battery Pack
Increasing Battery Pack Operating Life
Battery pack operating life depends on several variables. To avoid unnecessary replacement, consider the following variables when determining how long a charged battery pack should last: · · · · · · · · Power management settings Hardware configuration Software applications Installed options Display brightness Hard drive usage Changes in operating temperature Type and number of installed PC Cards
Note: The power consumption requirements for PC Cards vary widely. Some cards drain the battery pack very rapidly.
Battery pack operating life can be increased by as much as 50 percent by controlling the energy required by the Notebook and the energy stored in the battery pack. Minimizing the Energy Required To minimize the energy required by the Notebook, follow these steps: · · Set the power conservation levels in the Power Management utility to Maximum. Customize the timeout value to work more efficiently with the applications. The amount of battery life depends on the values selected.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
BATTERY OPERATIONS 1
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Maximizing the Energy Stored To maximize the energy stored in the battery pack, follow these guidelines: · · · Condition the battery pack as described below at least every 30 days to improve overall battery performance. Keep a battery pack in the Notebook when using it with AC power to supply the battery pack with a constant trickle charge. Store the battery pack in a cool, dry place when not in use.
Conditioning a Battery Pack
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CAUTION: To avoid a loss of data, ensure that all data is saved before discharging a battery pack.
To condition a battery pack, complete the following steps: 1. Plug in the AC adapter and allow the battery to charge until the Battery Charge Light on the front bezel of the Notebook goes out. Do not unplug the AC adapter until the charging light is off. 2. Unplug the AC adapter and allow the battery to drain until the computer enters Hibernation mode and turns itself off.
Note: You may use the Notebook while the battery is draining.
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CAUTION: Do not plug in the AC adapter during this process. If the AC adapter is plugged in while the battery is draining, begin again with step 1 of the conditioning process.
3. The battery is reconditioned. 4. Resume normal use of the Notebook with AC power.
2 BATTERY OPERATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
The table below shows battery pack charge times by model.
Approximate Battery Charge Time Computer Li-Ion Battery Pack NiMH Battery Pack On Line Off Line 4.5 hours premature termination 2.50 hr 4.0 hours premature termination 2.0 hr
Disposing of a Used Battery Pack
In the interest of safeguarding our environment, Compaq Computer Corporation recommends that nickel metal hydride (NiMH) and lithium ion (Li-Ion) battery packs be recycled. Battery packs should be handled in accordance with country, state, province, and/ or local regulations.
Ä
CAUTION: Never attempt to open or service a battery pack. Opening a battery pack not only damages the pack and makes it unusable, but also exposes potentially harmful battery components.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
BATTERY OPERATIONS 3
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
4 BATTERY OPERATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Troubleshooting
This section covers troubleshooting information for Compaq Presario 1200 Series Portable Notebook Computers. The basic steps in troubleshooting include: 1. Preliminary Steps 2. The Power-On Self Test (POST) 3. The recommended actions described in the diagnostic tables in case you are unable to run POST, or if POST displays an error message. When following the recommended actions in the Sections on Power-On Self Test (POST) and Diagnostic Error Codes, perform the steps in the order listed above. Rerun POST after each recommended action until the problem is solved, and if no error message occurs. Once the problem is solved, do not continue with any recommended actions remaining.
Note: If the problem is intermittent, check your computer several times to verify that the problem is solved.
Preliminary Steps
Before running Power-On Self Test (POST), complete the following steps: 1. If a Power-on password is established, type the password and press the Enter key. If you do not know the password, clear the password (See Clearing the Power-On Password). 2. Run Compaq Diagnostics. 3. Turn off the computer and its external devices. 4. Disconnect any external devices that you do not want to test. Do not disconnect the printer if you want to test it or use it to log error messages.
Important: If the problem only occurs when an external device is connected to the computer, the problem may be related to the external device or its cable. Verify this by running POST with and without the external device connected.
5. Install loopback plugs in the serial and parallel connectors if you would like to test these ports. 6. Ensure that the hard drive is installed in the notebook.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 1
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
7. Ensure that the battery pack is inserted in the notebook and that it is connected to an external AC power source. When these preliminary steps are completed, you are ready to run POST.
Clearing the Power-On Password
(Removing/Replacing the RTC Battery)
Note: Clearing the Power-on password also removes all notebook Setup attributes that are programmed in the CMOS.
If you do not know the password, clear it by performing the following steps: 1. Turn off the Notebook. 2. Disconnect the power cord. 3. Remove the battery pack. 4. Remove the Palmrest cover with the TouchPad. 5. Remove the Heatspreader. 6. Remove the keyboard.
Continued on the next page.
2 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
7. To clear the password, remove the RTC battery
1 for 30 seconds and replace it.
8. Reassemble the notebook. 9. Turn on the notebook to verify that the power-on password has been cleared. If it has not been cleared, repeat Steps 1 through 9.
Power-On Self Test (POST)
To run POST, complete these steps: Turn off the notebook, then turn it on again. As soon as the Compaq logo appears press the ESC key to clear the logo and display the POST messages as they occur. If the notebook does not beep, POST has successfully completed its test and detected no errors. POST then re-boots from the hard drive, or from a bootable diskette if one is installed in the diskette drive. However, if POST detects errors, these are indicated by messages on the display screen and/or audible messages. A list of the POST error codes and what they mean is shown in the table below.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 3
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127 Note: If the system is not functioning well enough to run POST, or if the display is not functioning well enough to show POST error messages, refer to the Troubleshooting tables. Power-On Self-Test Messages 102-System Board Failure Probable Cause DMA, timers, etc. Recommended Action Replace the system board.
162-System Options Not Set Probable Cause Incorrect configuration CMOS reflects an invalid configuration setting. RAM failure Recommended Action Run Computer Setup. Run Computer Setup. 1. Replace the modules. 2. Replace the 1. Replace the modules. 2. Replace the memory system board. memory system board.
Memory test data error
XX000YZZ RAM failure
Replace the system board.
XX000YZZ 201-Memory Error Probable Cause Keyboard failure Recommended Action 1. Ensure that no keys are depressed during POST. 2. Reconnect the keyboard with the notebook off. 3. Replace the keyboard. 301-Keyboard Error Probable Cause Keyboard failure Recommended Action 1. Ensure the keys are not depressed during POST. 2. Reconnect the keyboard with the notebook off. 3. Replace the keyboard.
4 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
304-Keyboard or System Unit Error Probable Cause Keyboard or system board error Recommended Action 1. Replace the keyboard. 2. Replace the TouchPad or mouse. 3. Replace the system board.
601-Diskette Controller Error Probable Cause Mismatch in drive type or failure in the diskette controller Recommended Action 1. Run Computer Checkup (TEST). 2. Check or replace cables. 3. Replace the system board.
605-Diskette Drive Error Probable Cause Mismatch in drive type Recommended Action Run Computer Setup.
1780-Primary Hard Drive 0 Failure Probable Cause Disk 0 failed to respond Recommended Action 1. Run Computer Checkup (TEST). 2. Replace the hard drive. 1. Run Computer Checkup (TEST). 2. Replace the hard drive.
Hard drive format error
1782-Hard Drive Controller Probable Cause Hard drive controller failure Recommended Action 1. Run Computer Setup. 2. Replace the hard drive.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 5
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Compaq Diagnostics
Compaq Diagnostics is installed on the hard drive of the notebook. Run the Diagnostic utilities when you want to view or test system information and if you have installed or connected devices. If you run Compaq Diagnostics from a diskette, ensure that the diagnostic program is version 10.11 or later. The Diagnostics menu includes the following utilities: · · · · · · · · · · · · · · · Computer Checkup (TEST) View System Information (INSPECT) Diagnostic Error Codes Troubleshooting without Diagnostics Before Replacing Parts Solving Minor Problems Solving Hard Drive Problems Solving Hardware Installation Problems Solving Keyboard/Numeric Keypad Problems Solving Memory Problems Solving PC Card Problems Solving Power Problems Solving Printer Problems Solving TouchPad/Pointing Device Problems Contacting Compaq Support
If you have a problem you cannot solve, run the Diagnostics utilities before calling for support. Run Computer Checkup and select to save the device list to a file and to print or to save the log of errors. Run the View System Information (INSPECT) utility and select to print or to save that information. Have the files or the printed information available when you call for support.
6 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Computer Checkup (TEST)
Computer Checkup (TEST) determines if the various computer components and devices are recognized by the system and are functioning properly. You can display, print, or save the information generated by Computer Checkup. Follow these steps to run Computer Checkup: 1. Plug the notebook into an external power source. (A low battery condition could interrupt the program.) 2. Turn on the external devices that you want to test. Connect the printer if you want to print a log of error messages. 3. Insert the Compaq Diagnostics diskette in drive A. 4. Turn on or restart the notebook. The notebook starts from drive A, and the Diagnostics Welcome screen is displayed. 5. Press Enter to continue. The Diagnostics menu is displayed. 6. Select Computer Checkup from the Diagnostics menu. A Test Option menu is displayed. 7. Select View the Device List from the Test Option menu. A list of the installed Compaq devices is displayed. 8. If the list of installed devices is correct, select OK. The Test Option menu is displayed.
Note: If the list is incorrect, ensure that any new devices are installed properly.
Select one of the following from the Test Option menu: · Quick Check Diagnostics. Runs a quick, general test on each device with a minimal number of prompts. If errors occur, they display when the testing is complete. You cannot print or save the error messages. Automatic Diagnostics. Runs unattended, maximum testing of each device with minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or save a log of errors. Prompted Diagnostics. Allows maximum control over testing the devices. You can choose attended or unattended testing, decide to stop on errors, or choose to print or save a log of errors.
·
·
9. Follow the instructions on the screen as the devices are tested. When testing is complete, the Test Option menu is displayed.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 7
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
10. Exit the Test Option menu and the Diagnostics menu.
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the notebook and installed or connected devices. You can display, print, or save the information. Follow these steps to run View System Information (INSPECT) from the Compaq Diagnostics diskette: 1. Turn on the external devices that you want to test. Connect the printer if you want to print the information. 2. Insert the Compaq Diagnostics diskette in drive A. 3. Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcome screen is displayed. 4. Press Enter to continue. The Diagnostics menu is displayed. 5. Select View System Information (INSPECT) from the Diagnostics menu. 6. Select the item you want to view from the following list:
System ROM Keyboard System ports System storage Graphics Memory Audio Operating system System files Windows files
7. Follow the on-screen instructions to cycle through the screens, return to the list and choose another item, or print the information.
Diagnostic Error Codes
Diagnostic error codes are displayed if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify subassemblies with possible damage or defects.
8 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.
Important: Retest the system after completing each step. If the problem is resolved, do not proceed with the remaining steps.
For the removal and replacement of a particular subassembly, see Removal and Replacement Procedures. Select error codes by number or type:
101 through 114 (pg 10) 200 through 215 (pg 10) 300 through 304 (pg 11) 401 through 403 (pg 11) 501 through 516 (pg 14) 600 through 699 (pg 12) 1101 (pg 12) 1701 through 1736 (pg 13) 2402 through 2456 (pg 15) 2419 through 2456 (pg 16) 2458 through 2480 (pg 16) 3206 (pg 17) 3301 through 6623 (pg 17) 8601 through 8602 (pg 17) Processor Test Memory Test Keyboard Test Parallel Printer Test Video Test Diskette Drive Test Serial Test Hard Drive Test Video Test Video Test Video Test Audio Test DVD or CD Test TouchPad Pointing Device Test
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 9
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Processor Test Error Codes Error Code 101-xx 102-xx Description CPU test failed Coprocessor or Weitek Error Recommended Action Replace the processor and retest. 1. Run the Configuration and Diagnostics Utilities. 2. Replace the processor board and retest. Replace the system board and retest.
103-xx 104-xx 105-xx 106-xx 107-xx 108-xx 109-xx 110-xx 113-xx 114-01
DMA page registers test failed Interrupt controller master test failed Port 61 error Keyboard controller self-test failed CMOS RAM test failed CMOS interrupt test failed CMOS clock test failed Programmable timer load data test failed Protected mode test failed Speaker test failed
1. Check system configuration. 2. Verify cable connections to speaker. 3. Replace the system board and retest.
Memory Test Error Codes Error Code 200-xx 202-xx 203-xx 204-xx 211-xx 214-xx 215-xx Description Memory machine ID test failed Memory system ROM checksum failed Write/Read test failed Address test failed Random pattern test failed Noise test failed Random address test failed Recommended Action 1. Flash the system ROM and retest. 2. Replace the system board and retest. 1. Remove the memory module and retest. 2. Install a new memory module and retest.
10 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Keyboard Test Error Codes Error Code 300-xx 301-xx 302-xx 304-xx Description Failed ID Test Failed Self Test/Interface Test Failed Individual Key Test Failed Keyboard Repeat Test Recommended Action 1. Check the keyboard connection. If disconnected, turn off the computer and reconnect the keyboard. 2. Replace the keyboard and retest. 3. Replace the system board and retest.
Parallel Printer Test Error Codes Error Code 401-xx 402-xx 403-xx Description Printer failed or not connected Failed Port Test Printer pattern test failed Recommended Action 1. Connect the printer. 2. Check power to the printer. 3. Install the loop-back connector and retest. 4. Check port and IRQ configuration. 5. Replace the system board and retest.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 11
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Diskette Drive Test Error Codes Error Code 600-xx 601-xx 602-xx 603-xx 604-xx 605-xx 606-xx 609-xx 610-xx 697-xx 698-xx 699-xx Description Diskette ID drive types test failed Diskette format failed Diskette read test failed Diskette write, read, compare test failed Diskette random read test failed Diskette ID media failed Diskette speed test failed Diskette reset controller test failed Diskette change line test Diskette type error Diskette drive speed not within limits Diskette drive/media ID error 1. Replace media. 2. Run the Configuration and Diagnostics Utilities. Recommended Action 1. Replace the diskette media and retest. 2. Check and/or replace the diskette power and signal cables and retest. 3. Replace the diskette and retest. 4. Replace the system board and retest.
Serial Test Error Codes Error Code 1101-xx Description Serial port test failed Recommended Action 1. Check port configuration. 2. Replace the system board and retest.
12 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Hard Drive Test Error Codes Error Code 1701-xx 1702-xx 1703-xx 1704-xx 1705-xx 1706-xx 1707-xx 1708-xx 1709-xx 1710-xx 1715-xx 1716-xx 1717-xx 1719-xx 1724-xx 1736-xx Description Hard drive format test failed Hard drive read test failed Hard drive write/read/compare test failed Hard drive random seek test failed Hard drive controller test failed Hard drive ready test failed Hard drive recalibration test failed Hard drive format bad track test failed Hard drive reset controller test failed Hard drive park head test failed Hard drive head select test failed Hard drive conditional format test failed Hard drive ECC* test failed Hard drive power mode test failed Network preparation test failed Drive monitoring test failed Recommended Action 1. Run the Configuration and Diagnostics Utilities and verify drive type. 2. Verify that all secondary drives have secondary drive capability. 3. Replace the hard drive and retest. 4. Replace the system board and retest.
*ECC = Error Correction Code
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 13
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Video Test Error Codes Error Code 501-xx 502-xx 503-xx 504-xx 505-xx 506-xx 507-xx 508-xx 509-xx 510-xx 511-xx 512-xx 514-xx 516-xx Description Video controller test failed Video memory test failed Video attribute test failed Video character set test failed Video 80 x 25 mode 9 x 14 character cell test failed Video 80 x 25 mode 8 x 8 character cell test failed Video 40 x 25 mode test failed Video 320 x 200 mode color set 0 test failed Video 320 x 200 mode color set 1 test failed Video 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test failed Video noise pattern test failed Recommended Action The following steps apply to error codes 501-xx through 516-xx: 1. Disconnect external monitor and test with internal LCD display. 2. Replace the display assembly and retest. 3. Replace the system board and retest.
14 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Video Test Error Codes (Continued) Error Code 2402-xx 2403-xx 2404-xx 2405-xx 2406-xx 2408-xx 2409-xx 2410-xx 2411-xx 2412-xx 2414-xx 2416-xx 2418-xx Description Video memory test failed Video attribute test failed Video character set test failed Video 80 x 25 mode 9 x 14 character cell test failed Video 80 x 25 mode 8 x 8 character cell test failed Video 320 x 200 mode color set 0 test failed Video 320 x 200 mode color set 1 test failed Video 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test failed Video noise pattern test failed ECG/VGC memory test failed Recommended Action The following steps apply to error codes 2402-xx through 2456-xx: 1. Run the Configuration and Diagnostics Utilities. 2. Replace the display assembly and retest. 3. Replace the system board and retest.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 15
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Video Test Error Codes (Continued) Error Code 2419-xx 2421-xx 2422-xx 2423-xx 2424-xx 2425-xx 2431-xx 2432-xx 2448-xx 2451-xx 2456-xx Description ECG/VGC ROM checksum test failed ECG/VGC 640 x 200 graphics mode test failed ECG/VGC 640 x 350 16 color set test failed ECG/VGC 640 x 350 64 color set test failed ECG/VGC monochrome text mode test failed ECG/VGC monochrome graphics mode test failed 640 x 480 graphics test failure 320 x 200 graphics (256 color mode) test failure Advanced VGA Controller test failed 132-column Advanced VGA test failed Advanced VGA 256 Color test failed Video Test Error Codes (Continued) Error Code 2458-xx 2468-xx 2477-xx 2478-xx 2480-xx Description Advanced VGA BitBLT test failed Advanced VGA DAC test failed Advanced VGA data path test failed Advanced VGA BitBLT test failed Advanced VGA LineDraw test failed Recommended Action The following applies to error codes 2458-xx through 2480-xx: Replace the system board and retest. Recommended Action 1. Run the Configuration and Diagnostics Utilities. 2. Disconnect external monitor and test with internal LCD display. 3. Replace the display assembly and retest. 4. Replace the system board and retest.
16 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Audio Test Error Codes Error Code 3206-xx Description Audio System Internal Error Recommended Action Replace the system board and retest.
TouchPad/Pointing Device Interface Test Error Codes Error Code 8601-xx 8602-xx Description Mouse test failed Interface test failed Recommended Action 1. Replace the TouchPad and retest. 2. Replace the system board and retest.
DVD or CD Drive Test Error Codes Error Code 3301-xx 3305-xx 6600-xx 6605-xx 6608-xx 6623-xx Recommended Action 1. Replace the DVD or CD and retest. DVD or CD drive read test failed 2. Verify that the speakers are DVD or CD drive seek test failed connected. ID test failed 3. Verify that drivers are loaded and Read test failed properly installed. 4. Replace the DVD or CD drive and Controller test failed retest. Random read test failed 5. Replace the system board and retest. Description
Troubleshooting without Diagnostics
This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that may be displayed on the screen. The following pages contain troubleshooting information on:
Audio Battery CD or DVD Drive Diskette Drive Display Hard Drive Hardware Installation Memory PC Card Power Printer TouchPad Keyboard/Numeric Keypad
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 17
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Since symptoms can appear to be similar, carefully match the symptoms of the computer malfunction against the problem description in the tables to avoid a misdiagnosis.
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WARNING: To avoid a potential shock hazard during troubleshooting procedures, disconnect all power sources before removing the keyboard cover or the display bezel.
Before Replacing Parts
Verify that cables are connected properly to the suspected defective parts. · · · · · Run Computer Setup after connecting external devices. Verify that all required device drivers are installed. Verify that all required changes have been made to the CONFIG.SYS file. Verify that all required changes have been made to the AUTOEXEC.BAT file. Verify that all printer drivers have been installed for each application.
Solving Minor Problems
Some minor problems and possible solutions are outlined in the following tables. If the problem appears related to a software application, check the documentation provided with the software. Solving Audio Problems Some common audio problems and solutions are listed in the following table.
Solving Audio Problems Problem Computer does not beep after the PowerOn Self-Test (POST). Probable Cause This is typical; it indicates successful completion of the Power-On Self-Test (POST). Solution No action is required.
18 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Solving Battery Pack/Gauge Problems Some common causes and solutions for battery pack problems are listed in the following table. The "Solving Power Problems" section in this chapter may also be applicable.
Solving Battery Pack/Gauge Problems Problem Computer won't turn on when battery pack is inserted and power cord is unplugged. Probable Cause Battery pack is discharged. Solution(s) · Connect the computer to an external power source and charge the battery pack. OR · Replace the battery pack with a fully charged battery pack. Check the battery connectors on the system board to verify they are evenly spaced and that they are not bent or broken. Notebook is beeping and battery icon is blinking. Battery charge is low. Immediately save any open file(s). Then complete one of the following: · Connect the notebook to an external power source to charge the battery pack. · Turn off the notebook or initiate Hibernation until you can find another power source or charge the battery pack. Adjust the volume.
Battery icon on the front of the unit blinks to indicate low battery condition, but computer does not beep. Battery icon doesn't light and battery pack won't fast charge.
Volume is turned down too low.
Battery pack is already charged. Battery pack was exposed to temperature extremes. Battery pack is at end of its life.
No action is necessary.
Allow time for the battery pack to return to room temperature. Replace the battery pack.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 19
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Solving Battery Pack/Gauge Problems Problem You have to set the date and time every time you turn on the notebook. Battery charge does not last as long as expected. Probable Cause RTC battery is dead. Solution(s) Replace the RTC battery.
Battery is being exposed to high temperatures or extremely cold temperatures.
Keep the battery pack within the recommended temperature range for operation or storage. · Operating Range: 50°F to 104°F (10°C to 40°C) · Storage Range: -4°F to 86°F (-20°C to 30°C) Recharge the battery pack. Recharge the battery. Discharge the battery completely and then recharge it. Set a power management level in Computer Setup. Turn off or disconnect external devices when not in use. No action is required.
Battery has partially selfdischarged. Power management is disabled. An external device or PC Card is draining the battery. Battery pack is warm to the touch after charging. Battery pack operating time is far less than the documented average operating time. Normal warming has occurred due to charging. Power management is turned off or disabled.
Enable power management in Computer Setup and in Windows Power Properties.
An external device or PC Card is draining the battery.
Turn off or disconnect external devices when not in use.
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PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Solving Battery Pack/Gauge Problems Problem Probable Cause Battery pack has partially self-discharged. Solution(s) Condition the battery pack by fully charging, fully discharging, then fully recharging it. To maintain the charge, leave battery packs in the computer when it is connected to external power. If the notebook is disconnected from external power for more than two weeks, remove battery packs from the notebook to reduce the discharge rate. Battery pack is being exposed to high temperatures or extremely cold temperatures. Keep the battery pack within the recommended temperature range for operation or storage. · Operating Range: 50°F to 104°F (10°C to 40°C) · Storage Range: -4°F to 86°F (-20°C to 30°C) Recharge the battery pack.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
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Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Solving CD and DVD Drive Problems Some common causes and solutions for CD and DVD drive problems are listed in the following table.
Solving CD or DVD Drive Problems Problem CD or DVD drive cannot read a Compact Disc or Digital Versatile Disc. Probable Cause Disc is upside down or is improperly inserted in the CD or DVD drive. CD is CD Plus or Pregap/Track 0 type. Solution(s) Open the loading tray, lay the compact disc in it (label side up), then close the tray. Cannot read these type CDs in 24x. Remove the CD.
Solving Diskette Drive Problems Some common causes and solutions for diskette drive problems are listed in the following table.
Solving Diskette Drive Problems Problem Diskette drive cannot write to a diskette. Probable Cause Diskette is write-protected. Solution(s) Disable the diskette's writeprotect feature or use a diskette that is not write-protected. Check the drive letter in the path statement. Use another diskette. Run Computer Checkup from the Compaq Diagnostics diskette. Format the diskette. At the system prompt, enter: FORMAT A: Use the type of diskette required by the drive. Copy files to hard drive or another diskette. Reformat bad floppy. Run Computer Checkup from the Compaq Diagnostics diskette.
Computer is writing to the wrong drive. Not enough space is left on the diskette. Drive error has occured. Diskette is not formatted. Diskette drive cannot read a diskette. Diskette drive cannot read a diskette. Diskette has a bad sector. Drive error has occurred.
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PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Solving Diskette Drive Problems Problem (Continued) Diskette drive cannot read a diskette. Cannot boot from diskette. Probable Cause Diskette is not formatted. Solution(s) Format the diskette. At the system prompt, enter FORMAT A: Put the bootable diskette in drive A. Run Computer Setup and set diskette as first to boot.
Bootable diskette is not in drive A. Diskette Boot has incorrect setting in Computer Setup.
Solving Display Problems This section lists some common causes and solutions for computer display and external monitor problems. You can perform a monitor self-text