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WORKCENTRE 3119
SERVICE MANUAL
Part Number 708P88471
06/06
Service Documentation 708P88471 June 2006 Prepared by: Xerox Europe, Global Knowledge & Language Services, Enterprise Centre, P.O. Box 17, Bessemer Road, Welwyn Garden City, Hertfordshire, AL7 1BU, England. © Copyright 2006 by Xerox Ltd. Xerox, and all identifying numbers used in connection with the Xerox products mentioned in this publication are registered trademarks of Xerox. Other company trademarks are also acknowledged. NOTICE While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox Europe arising out of any inaccuracies or omissions. All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product trained service personnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or modules, components or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for its terms regarding customer or third-party provided service.
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Introduction
Introduction
Precautions .............................................................................................................................. iii
1. Service Call Procedures
Section Contents ................................................................................................................... 1-1
2. Repair Analysis Procedures
Section Contents ................................................................................................................... 2-1
3. Image Quality
Section Contents ................................................................................................................... 3-1
4. Repairs/Adjustments
Section Contents ................................................................................................................... 4-1
5. Parts List
Section Contents ................................................................................................................... 5-1
6. General Procedures/Information
Section Contents ................................................................................................................... 6-1
7. Wiring Data
Section Contents ................................................................................................................... 7-1
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Introduction
Introduction
Precautions
In order to prevent accidents and to prevent damage to the equipment, please read the precautions listed below carefully before servicing the machine and follow them closely.
Warnings, Cautions and Notes
WARNING A warning is used whenever an operating or maintenance procedure, practice, condition or statement, if not strictly observed, could result in personal injury. CAUTION A caution is used whenever an operation or maintenance procedure, practice, condition or statement, if not strictly observed, could result in damage to the equipment. Note: A note is used where it is essential to highlight a procedure, practice, condition or statement. Safety Warning 1. Only to be serviced by appropriately qualified service engineers. High voltages and lasers inside this product are dangerous. This machine should only be serviced by a suitably trained and qualified service engineer. 2. Use only Xerox replacement parts There are no user serviceable parts inside the machine. Do not make any unauthorized changes or additions to the machine, these could cause the machine to malfunction and create electric shock or fire hazards. 3. Laser Safety Statement The machine is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter J for Class 1(1) laser products, and elsewhere, it is certified as a Class I laser product conforming to the requirements of IEC 825. Class I laser products are not considered to be hazardous. The laser system and machine are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.
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Introduction
WARNING Avoid exposure to laser beam. Invisible laser radiation.
CAUTION - INVISIBLE LASER RADIATION WHEN THIS COVER OPEN. DO NOT OPEN THIS COVER. VORSICHT - UNSICHTBARE LASERSTRAHLUNG, WENN ABDECKUNG GE FFNET. NICHT DEM STRAHL AUSSETZEN. ATTENTION - RAYONNEMENT LASER INVISIBLE EN CAS D OUVERTURE. EXPOSITION DANGEREUSE AU FAISCEAU. ATTENZIONE - RADIAZIONE LASER INVISIBILE IN CASO DI APERTURA. EVITARE L ESPOSIZIONE AL FASCIO. PRECAUCION - RADIACION LASER IVISIBLE CUANDO SE ABRE. EVITAR EXPONERSE AL RAYO. ADVARSEL. - USYNLIG LASERSTR LNING VED BNING, N R SIKKERHEDSBRYDERE ER UDE AF FUNKTION. UNDG UDSAETTELSE FOR STR LNING. ADVARSEL. - USYNLIG LASERSTR LNING N R DEKSEL PNES. STIRR IKKE INN I STR LEN. UNNG EKSPONERING FOR STR LEN. VARNING - OSYNLIG LASERSTR LNING N R DENNA DEL R PPNAD OCH SP RREN R URKOPPLAD. BETRAKTA EJ STR LEN. STR LEN R FARLIG. VARO! - AVATTAESSA JA SUOJALUKITUS OHITETTAESSA OLET ALTTIINA N KYM TT M LLE LASERS TEILYLLE L KATSO S TEESEEN.
Caution for safety Toxic material This product contains toxic materials that could cause illness if ingested. 1. If the LCD control panel is damaged, it is possible for the liquid inside the display to leak. This liquid is toxic. Contact with skin should be avoided, wash any splashes from eyes or skin immediately and contact your doctor. If the liquid gets into the mouth or is swallowed see a doctor immediately. 2. Please keep print cartridges away from children. The toner powder contained in the print cartridge may be harmful. If swallowed, contact a doctor immediately.
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Electric Shock and Fire Safety Precautions Failure to follow the following instructions could cause electric shock or potentially cause a fire. 1. Use only the correct voltage, failure to do so could damage the machine and potentially cause a fire or electric shock. 2. Use only the power cable supplied with the machine. Use of an incorrectly specified cable could cause the cable to overheat and potentially cause a fire. 3. Do not overload the power socket, this could lead to overheating of the cables inside the wall and could lead to a fire. 4. Do not allow water or other liquids to spill into the machine, this can cause electric shock. Do not allow paper clips, pins or other foreign objects to fall into the machine these could cause a short circuit leading to an electric shock or fire hazard. 5. Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock. When servicing the machine, remove the power plug from the wall socket. 6. Use caution when inserting or removing the power connector. The power connector must be inserted completely otherwise a poor contact could cause overheating and possibly leading to a fire. When removing the power connector grip it firmly and pull. 7. Take care of the power cable. Do not allow it to become twisted, bent sharply round corners or otherwise damaged. Do not place objects on top of the power cable. If the power cable is damaged, it could overheat and cause a fire or exposed cables could cause an electric shock. Replace a damaged power cable immediately, do not reuse or repair the damaged cable. Some chemicals can corrode the coating on the power cable, weaken the cover or exposing cables causing fire and shock risks. 8. Ensure that the power sockets and plugs are not cracked or broken in any way. Any such defects should be repaired immediately. Take care not to cut or damage the power cable or plugs when moving the machine. 9. Use caution during thunder or lightning storms. Xerox recommend that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions. 10. Avoid damp or dusty areas, install the machine in a clean well ventilated location. Do not position the machine near a humidifier. Damp and dust build up inside the machine can lead to overheating and cause a fire. 11. Do not position the machine in direct sunlight. This will cause the temperature inside the machine to rise possibly leading to the machine failing to work properly and in extreme conditions could lead to a fire. 12. Do not insert any metal objects into the machine through the ventilator fan or other part of the casing, it could make contact with a high voltage conductor inside the machine and cause an electric shock.
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Handling Precautions The following instructions are for your own personal safety, to avoid injury and so as not to damage the machine 1. Ensure the machine is installed on a level surface, capable of supporting its weight. Failure to do so could cause the machine to tip or fall. 2. The machine contains many rollers, gears and fans. Take great care to ensure that you do not catch your fingers, hair or clothing in any of these rotating devices. 3. Do not place any small metal objects, containers of water, chemicals or other liquids close to the machine which if spilled could get into the machine and cause damage or a shock or fire hazard. 4. Do not install the machine in areas with high dust or moisture levels, beside on open window or close to a humidifier or heater. Damage could be caused to the machine in such areas. 5. Do not place candles, burning cigarettes, etc. on the machine, these could cause a fire. Assembly / Disassembly Precautions Replace parts carefully, always use Xerox parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the machine or replacing any parts. 1. Check the contents of the machine memory and make a note of any user settings. These will be erased if the mainboard is replaced. 2. Ensure that power is disconnected before servicing or replacing any electrical parts. 3. Disconnect printer interface cables and power cables. 4. Be sure to remove the print cartridge before you disassemble any parts. 5. Only use approved spare parts. Ensure that part number, product name, any voltage, current or temperature rating are correct. 6. When removing or re-fitting any parts do not use excessive force, especially when fitting screws into plastic. 7. Take care not to drop any small parts into the machine. 8. Handling of the OPC Drum - The OPC Drum can be irreparably damaged if it exposed to light. Take care not to expose the OPC Drum either to direct sunlight or to fluorescent or incandescent room lighting. Exposure for as little as 5 minutes can damage the surface's photoconductive properties and will result in print quality degradation. Take extra care when servicing the machine. Remove the OPC Drum and store it in a black bag or other lightproof container. Take care when working with the covers (especially the top cover) open as light is admitted to the OPC area and can damage the OPC Drum. - Take care not to scratch the green surface of OPC Drum Unit. If the green surface of the Drum Cartridge is scratched or touched the print quality will be compromised.
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Introduction
Releasing Plastic Latches Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched.
Figure 1 Disregarding this warning may cause bodily injury 1. The fuser unit works at a high temperature. Use caution when working on the machine. Wait for the fuser to cool down before disassembly. 2. Do not put fingers or hair into the rotating parts (paper feeding entrance, motor, fan, etc.). Doing so may cause injury. 3. When you move the machine. This machine weighs 12kg (26.7lb) including packaging. Use safe lifting and handling techniques. Back injury could be caused if you do not lift carefully. 4. Ensure the machine is installed safely. The machine weighs 9.7kg (21.4lb) including toner cartridge, ensure the machine is installed on a level surface, capable of supporting its weight. Failure to do so could cause the machine to tip or fall possibly causing personal injury or damaging the machine. 5. Do not install the machine on a sloping or unstable surface. After installation, double check that the machine is stable. ESD Precautions Certain semiconductor devices can be easily damaged by static electricity. Such components are commonly called "Electrostatically Sensitive (ES) Devices", or ESDs. Examples of typical ESDs are: integrated circuits, some field effect transistors, and semiconductor "chip" components. The techniques outlined below should be followed to help reduce the incidence of component damage caused by static electricity. CAUTION Be sure no power is applied to the chassis or circuit, and observe all other safety precautions. 1. Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain off any electrostatic charge on your body by touching a known earth ground. Alternatively, employ a commercially available wrist strap device, which should be removed for your personal safety reasons prior to applying power to the unit under test.
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2. After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface, such as aluminium or copper foil, or conductive foam, to prevent electrostatic charge buildup in the vicinity of the assembly. 3. Use only a grounded tip soldering iron to solder or desolder ESDs. 4. Use only an "anti-static" solder removal device. Some solder removal devices not classified as "anti-static" can generate electrical charges sufficient to damage ESDs. 5. Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges sufficient to damage ESDs. 6. Do not remove a replacement ESD from its protective packaging until immediately before installing it. Most replacement ESDs are packaged with all leads shorted together by conductive foam, aluminium foil, or a comparable conductive material. 7. Immediately before removing the protective shorting material from the leads of a replacement ESD, touch the protective material to the chassis or circuit assembly into which the device will be installed. 8. Maintain continuous electrical contact between the ESD and the assembly into which it will be installed, until completely plugged or soldered into the circuit. 9. Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one's foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Super Capacitor or Lithium Battery Precautions 1. Exercise caution when replacing a super capacitor or Lithium battery. There could be a danger of explosion and subsequent operator injury and/or equipment damage if incorrectly installed. 2. Be sure to replace the battery with the same or equivalent type recommended by the manufacturer. 3. Super capacitor or Lithium batteries contain toxic substances and should not be opened, crushed, or burned for disposal. 4. Dispose of used batteries according to the manufacturers instructions.
Toner Cartridge Service
Only toner cartridges supplied by Xerox should be used. Printing defects or set damage caused by the use of non-approved print cartridges or un-licensed toner refills are not covered by the guarantee. Precautions on Safe-keeping of Print Cartridge Excessive exposure to direct light for more than a few minutes may cause damage to the cartridge. Service for the Life of Print Cartridge If the printed image is light due to the toner supply becoming low you can temporarily improve the print quality by redistributing the toner (Shake the print cartridge), however you should replace the print cartridge to solve the problem permanently.
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Redistributing Toner When the print cartridge is near the end of its life, white streaks or light print occurs. The LCD displays the warning message, "Toner Low." You can temporarily re-establish the print quality by redistributing the remaining toner in the cartridge. 1. Open the Front Cover. 2. Lightly pushing the used cartridge down, pull it out. Note: Help the environment by recycling your used toner cartridge. Refer to the recycling brochure packed with the toner cartridge for details. 3. Unpack the new toner cartridge and gently shake it horizontally four or five times to distribute the toner evenly inside the cartridge. 4. Save the box and the cover for shipping. Slide the new toner cartridge in until it locks into place. Standard of guarantee for consumable parts. Please refer to User Manual or Instructions on Fax/Printer Consumables SVC manual for the criteria for judging the quality of consumable parts the standard of guarantee on those parts. How to identify a refilled toner cartridge. One way security screws are used in the manufacture of the cartridge check if these are damaged.
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Health and Safety Incident Reporting
I. Summary This section defines requirements for notification of health and safety incidents involving Xerox products (equipment and materials) at customer locations. II. Scope Xerox Corporation and subsidiaries worldwide. III. Objective To enable prompt resolution of health and safety incidents involving Xerox products and to ensure Xerox regulatory compliance. IV. Definitions Incident: An event or condition occurring in a customer account that has resulted in injury, illness or property damage. Examples of incidents include machine fires, smoke generation, physical injury to an operator or service representative. Alleged events and product conditions are included in this definition. V. Requirements Initial Report: 1. Xerox organisations shall establish a process for individuals to report product incidents to Xerox Environment Health & Safety within 24 hours of becoming aware of the event. 2. The information to be provided at the time of reporting is contained in Appendix A (Health and Safety Incident Report involving a Xerox product). 3. The initial notification may be made by any of the following methods: · For incidents in North America and Developing Markets West (Brazil, Mexico, Latin American North and Latin American South): - Phone* Xerox EH&S at: 1-800-828-6571. - Electronic mail Xerox EH&S at: [email protected]. - Fax Xerox EH&S at: 1-585-422-6449 [intelnet 8*222 6449]. · For incidents in Europe and Developing Markets East (Middle East, Africa, India, China and Hong Kong): - Phone* Xerox EH&S at: +44 (0) 1707 353434. - Electronic mail Xerox EH&S at: [email protected]. - Fax Xerox EH&S at: +44 (0) 1707 353914 [intelnet 8*668 3914]. *Initial notification made by phone must be followed within 24 hours by a completed incident report and sent to the indicated electronic mail address or fax number. Note: If sending a fax, please also send the original via internal mail.
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Responsibilities for Resolution: 1. Business Groups/Product Design Teams responsible for the product involved in the incident shall: a. Manage field bulletins, customer correspondence, product recalls, safety retrofits. b. Fund all field retrofits. 1. Field Service Operations shall: a. Preserve the Xerox product involved and the scene of the incident inclusive of any associated equipment located in the vicinity of the incident. b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or the Business Division. c. Implement all safety retrofits. 2. Xerox EH&S shall: a. Manage and report all incident investigation activities. b. Review and approve proposed product corrective actions and retrofits, if necessary. c. Manage all communications and correspondence with government agencies. d. Define actions to correct confirmed incidents. VI. Appendices The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is available at the end of the manual.
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Service Call Procedures
1. Service Call Procedures
SCP 1 Service Call Actions .......................................................................................................1-3 SCP 2 Final Actions .................................................................................................................1-4
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Service Call Procedures
SCP 1 Service Call Actions
Procedure
Throughout this manual, observe the following Warnings: WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. WARNING Do not touch the fuser while it is hot. WARNING Take care during this procedure. Sharp edges may be present that can cause injury. 1. Take note of symptoms or error messages. 2. Ask the operator to describe or demonstrate the problem. 3. Make sure that: · The power cord is connected to the wall outlet and to the machine. · All cables are connected correctly. 4. If available, check the machine service log book for any previous actions that may be relevant to the call. 5. Review any defective print or copy samples. 6. Perform `1 Initial Checks RAP'.
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Service Call Procedures
SCP 2 Final Actions
Final Actions are used to evaluate the total operation of the system and to identify the actions required to complete the service call.
Procedure
· · · · · · · · · Exercise the machine in all modes. Make a proof copy or print of a customer document. If any of the customers selections were changed, return them to the customers preferred settings. Mark off any hardware/software options and modifications installed and/or enabled in the Service Log book. At the first service and at any subsequent service where changes are made or options are added, print the configuration report and store it with the machine log book. Discard any previous versions of the configuration report. Remove and destroy any copies of test patterns. Complete the machine service log book, refer to GP 17 Service Log. Ensure the machine and service area are clean before leaving the customer premises. Provide customer training if required.
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Status Indicator RAPs
2. Status Indicator RAPs
1 Initial Checks RAP ..................................................................................................................2-3 2 JAM 0 RAP .............................................................................................................................2-5 3 JAM 1 RAP .............................................................................................................................2-7 4 JAM 2 RAP .............................................................................................................................2-8 5 Multi-Feeding RAP .................................................................................................................2-9 6 Fuser Jam RAP ....................................................................................................................2-10 7 Paper rolled in the Print Cartridge (OPC Drum) RAP ...........................................................2-11 8 Fuser Error RAP ..................................................................................................................2-12 9 LSU Error RAP .....................................................................................................................2-13 10 Melting Fuser Gear RAP ....................................................................................................2-14 11 Paper Empty RAP ..............................................................................................................2-15 12 Cover Open RAP ................................................................................................................2-16 13 No Power RAP ...................................................................................................................2-17 14 SPOOL Error RAP ..............................................................................................................2-18 15 Abnormal Noise RAP .........................................................................................................2-19 16 Scanning RAP ....................................................................................................................2-20 17 Print Cartridge Problems RAP ............................................................................................2-21 18 Software Problems RAP .....................................................................................................2-22
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Status Indicator RAPs
1 Initial Checks RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Basic Check List
1. Check the Power. · Does "Warming Up" appear on the display? --> If not check power cable, switch or SMPS/HVPS, PL 1. --> Does the wall socket work? · Do the motors or other components initialize (listen for the main motor, fan and LSU, PL 1 sounds)? --> If not or there are none of the normal startup sounds, check the cable, switch and/or SMPS/HVPS, PL 1. --> Does the wall socket work? 2. Check the LCD Panel. · Refer to General Procedures. · Is there any display at all? --> If not, check the power cable, switch and/or SMPS/HVPS, PL 1. · Is the display showing an error message? Are there any broken or badly formed characters? · Is the message on the LCD Panel, PL 8 a standard error message? Refer to GP 9. --> Does the wall socket work? --> Check the main PBA and cable harness, PL 1. --> Check for paper jams, refer to GP 6. 3. Check the Paper Path · Is there a Paper Jam? --> Remove any paper fragments caught in the paper path, refer to GP 6. · Paper Jam occurs repeatedly at a specific point in the Paper Path --> Open the fuser cover, REP 9 and clear the jam, refer to GP 6. --> Dismantle the machine and carefully inspect the region where the jam occurs. Check if paper fragments are caught in the Fuser, refer to GP 6. 4. Print a test page. · Try printing a test page from a computer. --> If there is an error, check cables and driver installation. 5. Check the Print Quality. · Is there a Print Quality Problem? --> Go to Section 3, Image Quality.
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6. Check consumables (toner etc.). · Using the keys print the Test Pattern. --> Expected life of various consumable parts, compare this with the figures printed and install new parts as required, GP 7. If necessary, install a new toner cartridge, PL 1.
Initial Inspection
1. Check the power. 1. The machine does not work no matter how long you wait. A. Is the Power Switch (machine and wall socket) turned on? B. Is the Power Cord connected to the machine correctly? C. Is the Power cord connected to the wall socket correctly? D. Is wall socket working? E. Is the unit rated at the same voltage as the supply? 2. Does the Fan work when power is turned on? A. Check the connectors on the SMPS/HVPS, PL 1. B. Check the fuses in the SMPS/HVPS, PL 1. 2. Check the Installation Environment. 1. Ensure the installation surface is flat, level and free from vibration. If necessary move the machine. 2. Ensure that the temperature and humidity of the surroundings are within specification If necessary move the machine. 3. Ensure that the machine is positioned away from any air conditioning or other heating or cooling equipment. Also ensure that is not positioned in a direct draft from any air conditioning, fan or open window. If necessary move the machine. 4. Ensure the machine is not positioned in direct sunlight. If it is unavoidable use a curtain to shade the machine. 5. Ensure the machine is installed in a clean dust free environment. Move the machine to clean area if necessary. 6. Some industrial or cleaning processes give of fumes which can affect the machine. Move the machine away from this type of air pollution 3. Check the paper type. 1. Use only paper which is of suitable quality, weight and size. See the user guide. 4. Check the overall condition of the machine 1. Clean the Paper Transport areas. Any rollers with dirt surfaces should be cleaned. If necessary, install new rollers.
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Status Indicator RAPs
2 JAM 0 RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Paper is not fed from the cassette. Jam-0 occurs if the paper feeds into the machine.
Check and Cause 1. If continuous jams occur, check the following parts: · Pickup roller, PL 1 · Paper feed sensor, PL 1 · Feed roller, PL 4 · Feed roller 1, PL 4 Note: The Paper Feed Sensor is mounted onto the Main PBA, PL 1. 2. Check the RPR-friction pad and IPR plate, PL 9.
Solution 1. Ensure all rollers are clean and operate correctly, PL 4.
2. Clean with soft cloth dampened with IPA (Isopropyl Alcohol) or water. Install new parts as necessary: · RPR-friction pad, PL 9 · IPR plate, PL 9 3. Clean with soft cloth dampened with IPA (Isopropyl Alcohol) or water. Install a new pickup roller, PL 4 if necessary. 4. Install a new solenoid HB (Pickup), PL 3 if damaged.
3. Check the pickup roller, PL 4 for contamination or damage. 4. Check the solenoid HB (Pickup), PL 3 by using `Pickup Test' in Engine Test Mode, GP 4.
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Status Indicator RAPs
Check and Cause 5. Check the following parts: · Cassette assembly, PL 9 · Paper guides, PL 4 · Spring-ETC TR, PL 4 6. If the paper feeds into the machine and Jam 0 occurs, perform `Feed Sen Test' in Engine Test Mode, GP 4 to check the feed sensor. Note: The feed sensor is mounted on the SMPS/HVPS, PL 1. 7. Check the motor operation using Engine Test Mode, GP 4. Check the motor harness and connectors, PL 1 and stepper motor (drive), PL 6.
Solution 5. Adjust or install new parts as necessary: · Guide paper, PL 4 · IPR-Plate, PL 9 · RPR-Friction Pad, PL 9 · Cassette assembly, PL 9 6. Install new parts as necessary: · Feed sensor actuator, PL 4 · SMPS/HVPS, PL 1 · Main PBA, PL 1
7. Install new parts as necessary. · Motor harness, PL 1 · Drive assembly, PL 6 · Main PBA, PL 1
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3 JAM 1 RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Paper is jammed in front of or inside the fuser. Paper is jammed in the exit roller and in the fuser after passing through the feed sensor actuator.
Check and Cause 1. If paper is jammed in the exit roller, PL 3 and the fuser, PL 5 after passing through the feed sensor actuator, PL 4, the feed sensor actuator may be defective. 2. If paper is jammed in front of or inside the fuser, PL 5.
Solution 1. Check the feed sensor actuator, PL 4 for damage, install a new feed sensor actuator if necessary. 2. Install new parts as necessary: · Exit sensor actuator, PL 4 · SMPS/HVPS, PL 1 · Main PBA., PL 1
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4 JAM 2 RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Paper is jammed in front of or inside the fuser. Paper is jammed in the discharge roller and in the fuser after passing through the Actuator-Feed.
Check and Cause 1. If the paper is completely fed out of the machine, but Jam 2 occurs: · The exit sensor is defective. Note: The exit sensor is mounted onto the SMPS/HVPS, PL 1. · After the paper is completely fed out, the exit sensor actuator, PL 5 should return to its original position to deactivate the photo-sensor. Sometimes it takes longer than it should and does not return to its original position. 2. If the paper is rolled up in the fuser , PL 5: · A stripper finger, PL 5 is damaged. · The heat roller or pressure roller, PL 5 is seriously contaminated,
Solution 1. Check the exit sensor actuator, PL 5.
2. Disassemble the fuser, refer to REP 9. Remove the jammed paper and clean the surface of the pressure roller, heat roller, and the stripper fingers, PL 5. Install new parts as necessary: · Heat roller, PL 5 · Pressure roller, PL 5 · Fuser, PL 5
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Status Indicator RAPs
5 Multi-Feeding RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Multiple sheets of paper are fed together. Check and Cause 1. Ensure that the paper size guides, PL 9 are set correctly. 2. The RPR-friction pad and/or IPR plate, PL 9 is contaminated with foreign matter (e.g oil). Solution 1. Adjust the paper guides, PL 9. 2. Clean with soft cloth dampened with IPA (Isopropyl Alcohol) or water. Install new parts as necessary: · RPR-friction pad, PL 9 · IPR plate, PL 9 3. Use paper with a smoother surface finish. 4. Install new parts as necessary: · Solenoid HB (Pickup), PL 3 · Main PBA, PL 1
3. Paper has a rough surface texture 4. Check the solenoid HB (pickup) operation using Engine Test Mode, GP 4.
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Status Indicator RAPs
6 Fuser Jam RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Paper rolled around fuser rollers or `Concertina' jam. Check and Cause 1. Contamination of the pressure roller or heat roller, PL 5. Solution 1. Disassemble the fuser, REP 9 and clean the surfaces of the rollers with IPA or water. Clean the contamination between the heat roller and thermistor, PL 5. 2. Check the stripper fingers for damage. Install a new fuser, PL 5 if necessary.
2. Damaged stripper fingers or stripper finger springs, PL 5.
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7 Paper rolled in the OPC Drum RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Paper is rolled up in the Toner Cartridge. Check and Cause 1. Paper is out of specification. Solution 1. Clear the jam, refer to GP 6. Use paper within specification. Refer to the User Guide. Recommend the use of good quality `long grain' paper.
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Status Indicator RAPs
8 Fuser Error RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description A message "Open Heat Error/Over heat/Heating Error" is displayed. Check and Cause 1. Drive gear, PL 6 has melted. 2. Check the halogen lamp operation using Engine Test Mode, GP 4. 3.Check the thermistor, PL 5 for damage. Solution 1. Check the drive assembly, PL 6. Install a new drive assembly if necessary. 2. Install new parts as necessary: · Halogen lamp, PL 5 · Fuser, PL 5 3. Install new parts as necessary: · Thermistor, PL 5 · Fuser, PL 5 4. Install new parts as necessary: · Fuser harness, PL 5 · Thermostat, PL 5 · Halogen lamp, PL 5 · Fuser, PL 5
4. Check the following parts: · Thermostat, PL 5 · Fuser harness, PL 5 · Halogen lamp, PL 5
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WorkCentre 3119
Status Indicator RAPs
9 LSU Error RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description A message "LSU Error" is displayed. Check and Cause 1. The LSU cable or connector, PL 1 is faulty. 2.The LSU, PL 1 is damaged. 3. Check the LSU HSYNC signal using Engine Test Mode, GP 4. Solution Check the LSU operation using Engine Test Mode, GP 4. Install new parts as necessary: · LSU, PL 1 · Main PBA, PL 1
WorkCentre 3119
06/06
2-13
Status Indicator RAPs
10 Melting Fuser Gear RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Constant Jam when paper enters the Fuser unit. The Fuser rollers do not turn. Check and Cause 1. Problem caused due to an overheated machine. Check the following parts: · Halogen lamp, PL 5 · Thermostat, PL 5 · Thermistor, PL 5 · Fuser gears, PL 5 Solution 1. Check the fuser operation using Engine Test Mode, GP 4. Install new parts as necessary: · Halogen lamp, PL 5 · Thermostat, PL 5 · Thermistor, PL 5 · Fuser, PL 5 · SMPS/HVPS, PL 1 · Main PBA, PL 1
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WorkCentre 3119
Status Indicator RAPs
11 Paper Empty RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Paper Empty is displayed when paper is loaded in the cassette. The paper empty message is not displayed when the paper cassette is empty. Check and Cause 1. Faulty cables or connectors. 2. Check the paper empty sensor operation using Engine Test Mode, GP 4. The paper sensor actuator (cassette), PL 4 may be deformed. Note: The Paper Empty Sensor is mounted onto the SMPS/HVPS, PL 1. 3. The SMPS/HVPS or Main PBA, PL 1 is faulty. 3. Install new parts as necessary: · SMPS/HVPS, PL 1 · Main PBA, PL 1 Solution 1. Check the cables and connectors. 2. Install new parts as necessary: · Paper sensor actuator (cassette), PL 4 · Main PBA, PL 1
WorkCentre 3119
06/06
2-15
Status Indicator RAPs
12 Cover Open RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description The Cover Open message is displayed when the front cover is closed. The Cover Open message is not displayed when the front cover is open. Check and Cause 1. The tab on the front cover may be damaged or broken. 2. The Cover Open Switch may be stuck or faulty. Note: There are two Cover Open Switches. One is fitted on the Cover-M-Side R, PL 2 and the other is mounted on the SMPS/HVPS, PL 1. Solution 1. Install a new front cover, PL 2. 2. Check the cover open switch mounted on the HVPS/SMPS using Engine Test Mode, GP 4. Check the connection between the cover open switch, PL 2 and the SMPS/HVPS, PL 1. Install new parts as necessary: · Cover open switch, PL 2 · SMPS/HVPS, PL 1
2-16
06/06
WorkCentre 3119
Status Indicator RAPs
13 No Power RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description When system power is turned on the LCD panel does not come on. Check and Cause 1. Check the power supply cord, PL 1. Check the SMPS/HVPS output using Engine Test Mode, GP 4. 2. LCD panel does not come on but normal start up sounds are heard. Solution 1. Install new parts as necessary: · Power supply cord, PL 1 · SMPS/HVPS, PL 1 · Main PBA, PL 1 2. Install a new PBA sub-panel, PL 8.
WorkCentre 3119
06/06
2-17
Status Indicator RAPs
14 SPOOL Error RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Insufficient disk space to spool the document. Check and Cause 1. Check the print queue. 2. Insufficient space of the hard disk in the directory assigned for the basic spool. 3. There may be conflict with other drivers or programs. 4. When an application program or the printer driver is damaged. 5. When some files related to OS are damaged or virus infected. Solution 1. Ask the customer to manage the print queue. 2. Ask the customer to delete the unnecessary files to provide more space to start printing job. 3. Ask the customer to shut down all other programs except the current one, if possible. 4. Uninstall the print driver. Re-install the latest driver. Refer to Xerox.com. 5. After rebooting the computer ask the customer to check for viruses, restore the damaged files and reinstall the application program which is not working properly. There may be files from previous failed print jobs on the hard disk with the name in the form `*.jnl'. Delete these files and Reboot Windows to restart the machine. 6. Ask the customer to add memory to the PC.
6. Insufficient memory.
How to delete the data in the spool manager. In the spool manager, the installed drivers and the list of the documents waiting to be printed are shown. Select the document to be deleted and check delete in the menu. If the job you are deleting is the current job, when you delete the job data that has already been transferred to the machine's memory will still be printed. If there is a problem with the machine (out of toner, off-line, out of paper etc.) the job may take a long time to delete as it must wait for a time out.
2-18
06/06
WorkCentre 3119
Status Indicator RAPs
15 Abnormal Noise RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description There is an abnormal noise from the printer during operation. Check and Cause 1. If the abnormal noise is only heard during scanning, check the Scan Motor Assembly and gears, PL 7. Ensure no parts are damaged and there are no foreign objects in the mechanism or scan path. 2. Check the LSU motor, step motor (drive) and toner fan using Engine Test Mode, GP 4. Check the Step Motor (Drive) connector on the Main PBA, PL 1. Solution 1. Install new parts as necessary: · Belt timing gear, PL 7 · Scan motor assembly, PL 7 · CIS, PL 7 2. Install new parts as necessary: · Toner Fan, PL 1 · LSU, PL 1 · Motor Assembly, PL 6 · Main PBA, PL 1
WorkCentre 3119
06/06
2-19
Status Indicator RAPs
16 Scanning RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
16A PC Scanning Problems
Description Unable to scan using a PC. Check and Cause 1. Check that the driver is installed properly. Solution 1. Uninstall the print driver. Reinstall the latest driver, refer to Xerox.com. If printing is OK, check that the Scan driver is also installed (refer to User's Manual). 2. Reconnect the PC and machine, install new cables if necessary. Ask the customer to check the BIOS of the PC to ensure that there are no IRQ conflicts and to check that the input/output range is 0378. 3. Install new parts as necessary: · Main PBA, PL 1 · CIS, PL 7
2. Check that the USB cable is properly connected and that the machine can print correctly.
3. Check that the copy function operates normally.
16B Poor Quality of PC Scanned images
Description Poor quality of scanned to PC images. Check and Cause 1. Check if the resolution is set too low in PC Scan options. (Refer to the User Manual.) 2. Use Tech Mode, GP 5, to carry out a shading test and examine the waveform printout. Solution 1. Teach the user about scanner resolution refer to the User Guide. 2. If the CIS waveform form is abnormal, install a new CIS, PL 7.
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06/06
WorkCentre 3119
Status Indicator RAPs
17 Print Cartridge Problems RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. This section explains messages on the LCD that are related to the data stored in the EEPROM in the toner cartridge.
Toner Low
- Explanation: The amount of toner remaining is less than 10%. The toner cartridge is almost empty or at end of life. - Solution: Install a new toner cartridge, PL 1.
Toner Empty
- Explanation: The toner cartridge is empty - Solution: Install a new toner cartridge, PL 1.
Drum Warning
- Explanation: This message appears when the OPC drum is nearing the end of its life (14,000 pages). This means that the life of the mechanical parts in the toner cartridge has expired (this is not an indication of toner remaining). - Solution: After printing about 15,000 pages, the waste toner collector might overflow and cause the system to fail. The OPC drum surface will be worn out and print quality will degrade. It is therefore necessary to install a new toner cartridge even if there is remaining toner left in the used cartridge. When this message occurs, there are approximately 1,000 pages left.
Expired Toner Cartridge
- Explanation: The toner cartridge mechanical life is expired. - Solution: Install a new toner cartridge, PL 1.
WorkCentre 3119
06/06
2-21
Status Indicator RAPs
18 Software Problems RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
18A The machine is not working (1)
Description While Power turned on, the machine is not working in print mode. Check and Cause 1. Ensure that the customer knows how to install the correct printer driver and to select the WorkCentre 3119 as the default printer. 2. Perform the pattern test, GP 5. Solution 1. Refer the customer to the WorkCentre 3119 User Guide. 2. If the test print works that means there are no problems in the machine. If the test printing does not work, the machine is faulty and the problem is not due to computer software or driver settings. 3. Install a new printer cable. If the problem still persists, check the amount of the remaining toner (refer to GP 7). 4. Check if the connection between PC and printer port is correct. Uninstall the driver, then re-install new drivers. Refer to Xerox.com. Ask the customer to check the BIOS of the PC to ensure that there are no IRQ conflicts and to check that the input/output range is 0378. 5. If you have other devices that need to share the printer port, try temporarily disconnecting these devices and perhaps even uninstalling their drivers to ensure the machine works by itself. If you are using a USB hub try connecting directly to the back of the PC instead.
3. Check that the PC and the machine are properly connected and that the toner cartridge is installed correctly. 4. Printing is not working in Windows.
5. Check that the printer cable is directly connected to the machine.
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Status Indicator RAPs
18B The machine is not working (2)
Description After receiving the print command there is no response at all or print speed is low due to wrong setup of the environment rather than malfunction of the machine itself. Check and Cause 1. Ensure that the customer knows how to install the correct printer driver and to select the WorkCentre 3119 as the default printer. 2. Ensure you have sufficient free hard disk space for the temporary work files created during printing. 3. Printing error occurs even if there is enough space in the hard disk. Solution 1. Refer the customer to the WorkCentre 3119 User Guide. 2. The message 'insufficient printer memory' means there is a hard disk space problem on the PC, rather than a printer RAM problem. Inform the customer. 3. The connection of the cable and printer port is not correct. Check that the cable is properly connected. Ask the customer to check the BIOS of the PC to ensure that there are no IRQ conflicts and to check that the input/output range is 0378. 4. If the regular font is not printing, the cable or the printer driver may be defective. Turn the PC and machine off, and reboot the system to print again. If not solved, double-click the printer in My Computer. If the regular fonts are not printed this time the cable must be defective. Install a new cable.
4. Reboot the system to print.
WorkCentre 3119
06/06
2-23
Status Indicator RAPs
18C Abnormal Printing
Description Printing does not work even after replacing the cable Machine does not work at all or strange fonts are printed. Check and Cause 1. Printer Driver Error. Solution 1. Ensure that the correct driver is loaded. Use the driver supplied on the CD or downloaded from the Xerox.com. DO NOT use the Microsoft driver supplied with the Windows operating system. If the machine is a GDI printer ensure that ALL OTHER GDI drivers are un-installed as Windows allows only 1 type of driver to be loaded. 2. Inform the customer.
2. Error message "insufficient memory". (The printing job sometimes stops due to insufficient virtual memory, this is caused by insufficient space on the PC hard disk.)
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Image Quality
3. Image Quality
IQ 1 Vertical Black Lines and Bands .........................................................................................3-3 IQ 2 Vertical White Line .............................................................................................................3-4 IQ 3 Horizontal Black Band .......................................................................................................3-5 IQ 4 Black/White Spot ...............................................................................................................3-6 IQ 5 Light Image ........................................................................................................................3-7 IQ 6 Dark Image or Black Image ...............................................................................................3-8 IQ 7 Uneven Density .................................................................................................................3-9 IQ 8 Background .....................................................................................................................3-10 IQ 9 Ghost (1) ..........................................................................................................................3-11 IQ 10 Ghost (2) ........................................................................................................................3-12 IQ 11 Ghost (3) ........................................................................................................................3-13 IQ 12 Ghost (4) ........................................................................................................................3-14 IQ 13 Contamination on the Face of Page ..............................................................................3-15 IQ 14 Contamination on Back of Page ....................................................................................3-16 IQ 15 Blank Page Print out (1) ................................................................................................3-17 IQ 16 Blank Page Print out (2) ................................................................................................3-18 IQ 17 Defective Image Quality ................................................................................................3-19 IQ 18 Printed Vertical Lines Not Straight .................................................................................3-20 IQ 19 Blurred Image ................................................................................................................3-21
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06/06
3-1
Image Quality
Page intentionally blank
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Image Quality
IQ 1 Vertical Black Lines and Bands
Description Straight thin black vertical lines occur in the printing. Dark black vertical band occurs in the printing.
Check and Cause
1. Damaged developer roller or deformed doctor-blade in the toner cartridge, PL 1. 2. Scratched surface of the charge roller in the toner cartridge, PL 1.
Solution
1. Install a new toner cartridge, PL 1 and retest. 2. Install a new toner cartridge, PL 1 and retest.
WorkCentre 3119
06/06
3-3
Image Quality
IQ 2 Vertical White Line
Description White vertical voids in the image.
Check and Cause
1. Contamination of the window or internal lenses of the LSU mirror
Solution
1. Clean the LSU window with recommended cleaner (IPA). Clean the window with a clean cotton swab. If necessary, install a new LSU, PL 1. 2. Clean the exposure window, PL 1.
2. Foreign matter, contamination or burr on the edge of the toner cartridge window, PL 1. 3. If the fuser, PL 5 is defective, voids occur periodically at the top of a black image. Check for sharp edges in the paper path that may correspond to the position of the voids. 4. Contamination of the OPC drum, PL 1 or toner. 5. The toner in the toner cartridge, PL 1, is about to deplete.
3. Open the front cover, PL 1 and clean inside the frame assembly, PL 3.
4. Install a new toner cartridge, PL 1.
3-4
06/06
WorkCentre 3119
Image Quality
IQ 3 Horizontal Black Band
Description Dark or blurry horizontal stripes on print periodically.
Check and Cause
1. Bad contacts on the toner cartridge contacts, PL 1, MEC-TERMINAL and IPR-P-Terminal CON, PL 3.
Solution
1. Clean all the following parts: · Toner cartridge contacts, PL 1 · MEC-TERMINAL, PL 3 · IPR-P-Terminal CON, PL 3 Ensure all toner and paper dust particles are removed. 2. Clean all the gears on the toner cartridge, PL 1. If the problem still persists, replace the Toner Cartridge, PL 1.
2. The rollers used in the image development process may be contaminated. Charge Roller = 37.8mm Supply Roller = 44.9mm Develop Roller = 35.2mm Transfer Roller = 45.3mm
WorkCentre 3119
06/06
3-5
Image Quality
IQ 4 Black/White Spot
Description Dark or blurry black spots occur periodically on the print. White spots occur periodically on the print.
Check and Cause
1. If dark or blurry black spots occur periodically, the rollers in the Developer may be contaminated with foreign matter or paper particles. (Charge roller: 37.8 mm interval OPC drum: 75.5 mm interval) 2. If a black image is partially broken, the transfer voltage is abnormal or the transfer roller's life has expired.
Solution
1. Run Clean Drum, GP 3 several times.
2. Clean all the following parts: · Toner cartridge contacts, PL 1 · SMPS/HVPS contacts, PL 1 · MEC-TERMINAL, PL 3 · IPR-P-Terminal CON, PL 3 Install new parts as necessary: · Toner Cartridge · SMPS/HVPS 3. - 75.5mm repitition:Examine the surface of the OPC drum in the toner cartridge, PL 1, and carefully clean with a soft, lint free cloth. If the problem still persists, Install a new toner cartridge, PL 1. - 38.8mm repetition: Install a new toner cartridge, PL 1.
3. If faded areas or voids occur in a black image at intervals of 75.5 mm, or black spots occur elsewhere, the OPC drum surface is damaged.
3-6
06/06
WorkCentre 3119
Image Quality
IQ 5 Light Image
Description The printed image is light, with no ghost. Check and Cause
1. Toner Save mode enabled.
Solution
1. Ensure the Toner Save mode is off, GP 3. Check printer and driver settings. 2. Redo shading profile in the Tech mode, GP 5. 3. Clean the following parts: · Toner cartridge contacts, PL 1 · MEC-TERMINAL, PL 3 · IPR-P-Terminal CON, PL 3 Clean all dirt from inside the frame assembly, PL 3. 4. Wait 30 minutes after the printer has powered on before you start printing. 5. Remove the toner cartridge, PL 1, gently shake it and replace. 6. If the ticks occur between 2 second intervals, the toner cartridge is almost exhausted. Install a new toner cartridge, PL 1. 7. Install a new toner cartridge, PL 1. 8. Install a new toner cartridge, PL 1. 9. If necessary, install a new SMPS/ HVPS, PL 1.
2. Check shading profile in Tech Mode, GP 5. 3. Bad contact caused by dirty contacts on the toner cartridge.
4. Ambient temperature is below than 10°C. 5. The toner is not properly distributed in the cartridge. 6. A ticking noise occurs. Measure the time between `ticks'.
7. The toner cartridge life has expired. 8. Develop roller is contaminated when the toner has almost depleted. 9. Check the HVPS output using Engine Test Mode, GP 4.
WorkCentre 3119
06/06
3-7
Image Quality
IQ 6 Dark Image or Black Image
Description The printed image is dark. Check and Cause
1. Check the connection between the CIS and the Main PBA. 2. Check shading profile. 3. No charge voltage. 4. Charge voltage fault due to bad contacts between the toner cartridge contacts, PL 1, MEC-TERMINAL and IPR-P-Terminal CON, PL 3. 5. Check the LSU operation using Engine Test Mode, GP 4.
Solution
1. Ensure the CIS harness, PL 7, is properly connected. 2.Redo shading profile in Tech Mode, GP 5. 3. Clean the MEC-TERMINAL and IPR-P-Terminal CON, PL 3. 4. Clean the MEC-TERMINAL and IPR-P-Terminal CON, PL 3. If the problem still persists, install a new SMPS/HVPS, PL 1. 5.Install new parts as necessary: · LSU, PL 1 · Main PBA, PL 1
3-8
06/06
WorkCentre 3119
Image Quality
IQ 7 Uneven Density
Description Print density is uneven.
Check and Cause
1. The toner level is uneven on the developer roller due to a damaged blade. 2. The transfer roller, PL 1 is improperly installed 3. The life of the toner cartridge has expired.
Solution
1. Remove the toner cartridge, PL 1, gently shake it and replace. 2. Adjust the transfer roller, PL 1. 3. Install a new toner cartridge, PL 1.
WorkCentre 3119
06/06
3-9
Image Quality
IQ 8 Background
Description Light or dark background on the print.
Check and Cause
1. The customer has been printing large quantities of low coverage prints or the printer has not been used for a long time. 2. Is the vertical movement of the transfer roller smooth? 3. A recycled toner cartridge is being used. 4. The life of the developer has expired, refer to GP 7. 5. The SMPS/HVPS, PL 1 maybe defective.
Solution
1. Inform the customer that low area coverage will cause background problems. 2. Clean the bushings on the transfer roller, PL 4. 3. Install a new toner cartridge, PL 1. 4. Install a new toner cartridge, PL 1. 5. Clean the MEC-TERMINAL and IPR-P-Terminal CON, PL 3. If the problem still persists, install a new SMPS/HVPS, PL 1.
3-10
06/06
WorkCentre 3119
Image Quality
IQ 9 Ghost (1)
Description Ghost occurs at 75.5 mm intervals of the OPC drum on the print. Check and Cause
1. Abnormal low temperature (below 10°C). 2. The life of developer has expired, refer to GP 7. 3. Transfer roller lifetime has expired, refer to GP 7. 4. Bad contacts caused by contamination from toner particles between IPRP-Terminal CON, PL 3 and the contacts on the Toner Cartridge, PL 1.
Solution
1. Wait about 30 minutes after power on before using the machine. 2. Install a new toner cartridge, PL 1. 3. Check the transfer roller lifetime and if necessary install a new transfer roller, PL 1. 4. Clean the following parts: · Toner cartridge contacts, PL 1 · MEC-TERMINAL, PL 3 · IPR-P-Terminal CON, PL 3 Install new parts as necessary: · SMPS/HVPS, PL 1 · Toner Cartridge, PL 1 5. Clean the SMPS/HVPS contact terminals. If the problem persists, install a new SMPS/HVPS, PL 1.
5. Bad contacts caused by contamination from toner particles between IPRP-Terminal CON, PL 3 and the SMPS/ HVPS contacts, PL 1.
WorkCentre 3119
06/06
3-11
Image Quality
IQ 10 Ghost (2)
Description Ghost occurs at 75.5 mm intervals of the OPC drum on the print. (When printing on card stock or transparencies using bypass feeder)
Check and Cause
When printing on card stock thicker than normal paper or transparencies such as OHP, higher transfer voltage is required.
Solution
Inform the customer to Select 'Thick Mode' on paper type menu from the software application and after using returning to the original mode is recommended.
3-12
06/06
WorkCentre 3119
Image Quality
IQ 11 Ghost (3)
Description White ghost occurs in the black image printing at 64mm intervals.
Check and Cause
1. Fuser contamination
Solution
1. Disassemble the fuser, REP 9 and remove any contamination on the rollers. Clean any contamination from between the thermistor, and the heat roller, PL 5. CAUTION Take care not to deform the rollers. 2. Install a new toner cartridge, PL 1.
2. Possible abnormal voltage and bad contact of the terminal of the supply roller in the toner cartridge, PL 1.
WorkCentre 3119
06/06
3-13
Image Quality
IQ 12 Ghost (4)
Description Ghost occurs at 35.2mm intervals.
Check and Cause
1. The life of the developer may have expired. 2. Check the SMPS/HVPS output using Engine Test Mode, GP 4.
Solution
Install a new toner cartridge, PL 5. 2. Clean the following parts: · Toner cartridge contacts, PL 1 · SMPS/HVPS contacts, PL 1 · MEC-TERMINAL, PL 3 · IPR-P-Terminal CON, PL 3. If the problem persists, install a new SMPS/HVPS, PL 1.
3-14
06/06
WorkCentre 3119
Image Quality
IQ 13 Contamination on the Face of Page
Description The background on the face of the printed page is contaminated.
Check and Cause
1. The transfer roller, PL 1 maybe contamInated. 2. Toner leakage due to improperly sealed developer.
Solution
1. Run Clean Drum, GP 3 several times. 2. Install a new print cartridge, PL 1.
WorkCentre 3119
06/06
3-15
Image Quality
IQ 14 Contamination on Back of Page
Description The back of the page is contaminated at 45.3mm or 75.3mm intervals.
Check and Cause
1. 45.3mm: Transfer roller, PL 1, is contaminated. 2. 75.3mm: Pressure roller, PL 5, is contaminated.
Solution
1. Run Clean Drum, GP 3 several times. Install a new transfer roller, PL 1 if necessary CAUTION Take care not to bend or break the thermistor. 3. Disassemble the fuser, GP 9. Clean the heat roller, pressure roller, and thermistor, PL 5. If necessary install a new fuser, PL 1.
3-16
06/06
WorkCentre 3119
Image Quality
IQ 15 Blank Page Print out (1)
Description Blank page is printed. Check and Cause
1. Room light is passing through a thin original while copying. 2. Check shading profile. 3. Bad ground contacts in toner cartridge.
Solution
1. Ensure the cover platen, PL 7 is properly closed while copying. 2. Perform shading test in Tech Mode, GP 5. 3. Clean the toner cartridge contacts, PL 1 and frame contacts, PL 3. Install new parts as necessary: · HVPS, PL 1 · Toner cartridge, PL 1 4. Check the CIS harness. Install new parts as necessary: · Scan assembly, PL 7 · Main PBA, PL 1
4. The CIS harness may be faulty.
WorkCentre 3119
06/06
3-17
Image Quality
IQ 16 Blank Page Print out (2)
Description Blank page is printed. One or several blank pages are printed. When the machine turns on, several blank pages print. Check and Cause
1. Abnormal solenoid HB (pickup), PL 3.
Solution
1. Check the solenoid HB (pickup) operation using Engine Test Mode, GP 4. Install new parts as necessary · Solenoid HB (pickup), PL 3 · Main PBA , PL 1
3-18
06/06
WorkCentre 3119
Image Quality
IQ 17 Defective Image Quality
Description The copied image is excessively light or dark
Check and Cause
Check shading profile Check the gap between original and scanner glass, PL 7.
Solution
Perform shading test in tech mode, GP 5. A gap of more than 0.5mm can cause blurred images. Ensure the cover is closed correctly.
WorkCentre 3119
06/06
3-19
Image Quality
IQ 18 Printed Vertical Lines Not Straight
Description When printing, vertical lines are not straight. Check and Cause
1. Check the LSU operation usint Engine Test Mode, GP 4. Check the stability of +24V supply to the LSU, PL 1.
Solution
1. 24V stable - Install a new LSU, PL 1. 24V unstable - Install a new SMPS, PL 1. If the problem persists, install a new Main PBA, PL 1.
3-20
06/06
WorkCentre 3119
Image Quality
IQ 19 Blurred Image
Description Image is blurred. Check and Cause
1. Check the gap between original and platen glass, PL 7