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Phaser 3100MFP
SERVICE MANUAL
708P89057
04/08
Phaser 3100MFP
Service Documentation
708P89057
04/08
Prepared by:
Xerox Europe,
Global Knowledge & Language Services,
Enterprise Centre,
P.O. Box 17,
Bessemer Road,
Welwyn Garden City,
Hertfordshire,
AL7 1BU, England.
© Copyright 2008 by Xerox Ltd.
Xerox, and all identifying numbers used in connection with the Xerox products mentioned in this
publication are registered trademarks of Xerox. Other company trademarks are also acknowl-
edged.
NOTICE
While every care has been taken in the preparation of this manual, no liability will be accepted by
Xerox Europe arising out of any inaccuracies or omissions.
All service documentation is supplied to Xerox external customers for informational purposes
only. Xerox service documentation is intended for use by certified, product trained service per-
sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer
any future change to this documentation. Customer performed service of equipment, or modules,
components or parts of such equipment may affect whether Xerox is responsible to fix machine
defects under the warranty offered by Xerox with respect to such equipment. You should consult
the applicable warranty for its terms regarding customer or third-party provided service.
04/08 Phaser 3100MFP
Introduction
Introduction
Safety Precautions ..................................................................................................................... iii
Health and Safety Incident Reporting ........................................................................................ viii
1 Service Call Procedures
Section Contents ....................................................................................................................... 1-1
2 Repair Analysis Procedures
Section Contents ....................................................................................................................... 2-1
3 Image Quality
Section Contents ....................................................................................................................... 3-1
4 Repairs and Adjustments
Section Contents ....................................................................................................................... 4-1
5 Parts List
Section Contents ....................................................................................................................... 5-1
6 General Procedures and Information
Section Contents ....................................................................................................................... 6-1
7 Wiring Data
Section Contents ....................................................................................................................... 7-1
04/08 i
Introduction
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ii 4/08
Introduction
Safety Precautions
In order to prevent accidents and to prevent damage to the equipment, please read the precau-
tions listed below carefully before servicing the machine and follow them closely.
Warnings, Cautions and Notes
WARNING
A warning is used whenever an operating or maintenance procedure, practice, condition or state-
ment, if not strictly observed, could result in personal injury.
CAUTION
A caution is used whenever an operation or maintenance procedure, practice, condition or state-
ment, if not strictly observed, could result in damage to the equipment.
Note: A note is used where it is essential to highlight a procedure, practice, condition or
statement.
Safety Warning
1. Only to be serviced by appropriately qualified service engineers.
High voltages and lasers inside this product are dangerous. This machine should only be ser-
viced by a suitably trained and qualified service engineer.
2. Use only Xerox replacement parts
There are no user serviceable parts inside the machine. Do not make any unauthorized
changes or additions to the machine, these could cause the machine to malfunction and cre-
ate electric shock or fire hazards.
3. Laser Safety Statement
The machine is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter
1 Subchapter J for Class 1(1) laser products, and elsewhere, it is certified as a Class I laser
product conforming to the requirements of IEC 825. Class I laser products are not considered
to be hazardous. The laser system and machine are designed so there is never any human
access to laser radiation above a Class I level during normal operation, user maintenance, or
prescribed service condition.
WARNING
Follow the service procedure exactly as written. Use of controls or adjustments other than those
specified in this manual, may result in an exposure to invisible laser radiation. During servicing,
the invisible laser radiation can cause eye damage if looked at directly.
Phaser 3100 MFP 04/08 iii
Introduction
Materials
1. If the LCD control panel is damaged, it is possible for the liquid inside the display to leak.
Contact with skin should be avoided, wash any splashes from eyes or skin immediately and
contact your doctor. If the liquid gets into the mouth or is swallowed see a doctor immediately.
2. Please keep print cartridges away from children.
Electric Shock and Fire Safety Precautions
Failure to follow the following instructions could cause electric shock or potentially cause a fire.
1. Use only the correct voltage, failure to do so could damage the machine and potentially
cause a fire or electric shock.
2. Use only the power cable supplied with the machine. Use of an incorrectly specified cable
could cause the cable to overheat and potentially cause a fire.
3. Do not overload the power socket, this could lead to overheating of the cables inside the wall
and could lead to a fire.
4. Do not allow water or other liquids to spill into the machine, this can cause electric shock. Do
not allow paper clips, pins or other foreign objects to fall into the machine these could cause a
short circuit leading to an electric shock or fire hazard.
5. Never touch the plugs on either end of the power cable with wet hands, this can cause elec-
tric shock. When servicing the machine, remove the power plug from the wall socket.
6. Use caution when inserting or removing the power connector. The power connector must be
inserted completely otherwise a poor contact could cause overheating and possibly leading to
a fire. When removing the power connector grip it firmly and pull.
7. Take care of the power cable. Do not allow it to become twisted, bent sharply round corners
or otherwise damaged. Do not place objects on top of the power cable. If the power cable is
damaged, it could overheat and cause a fire or exposed wires could cause an electric shock.
Replace a damaged power cable immediately, do not reuse or repair the damaged cable.
Some chemicals can corrode the coating on the power cable, weaken the cover or exposing
wires causing fire and shock risks.
8. Ensure that the power sockets and plugs are not cracked or broken in any way. Any such
defects should be repaired immediately. Take care not to cut or damage the power cable or
plugs when moving the machine.
9. Avoid damp or dusty areas, install the machine in a clean well ventilated location. Do not
position the machine near a humidifier. Moisture and dust build up inside the machine can
lead to overheating and cause a fire.
10. Do not position the machine in direct sunlight.
11. Do not insert any metal objects into the machine through the ventilator fan or other part of the
casing, it could make contact with a high voltage conductor inside the machine and cause an
electric shock.
Handling Precautions
The following instructions are for your own personal safety, to avoid injury and so as not to dam-
age the machine
1. Ensure the machine is installed on a level surface, capable of supporting its weight. Failure to
do so could cause the machine to tip or fall.
iv 04/08 Phaser 3100 MFP
Introduction
2. The machine contains many rollers, gears and fans. Take great care to ensure that you do
not catch your fingers, hair or clothing in any of these rotating devices.
3. Do not place any small metal objects, containers of water, chemicals or other liquids close to
the machine which if spilled could get into the machine and cause damage or a shock or fire
hazard.
4. Do not install the machine in areas with high dust or moisture levels, beside an open window
or close to a humidifier or heater. Damage could be caused to the machine in such areas.
5. Do not place candles, burning cigarettes, etc. on the machine, these could cause a fire.
6. The fuser unit works at a high temperature. Use caution when working on the machine. Wait
for the fuser to cool down before disassembly.
Assembly / Disassembly Precautions
Replace parts carefully, always use Xerox parts. Take care to note the exact location of parts and
also cable routing before dismantling any part of the machine. Ensure all parts and cables are re-
placed correctly.
Please carry out the following procedures before dismantling the machine or replacing any parts.
1. Check the contents of the machine memory and make a note of any user settings. These will
be erased if the mainboard is replaced.
2. Ensure that power is disconnected before servicing or replacing any electrical parts.
3. Disconnect printer interface cables and power cables.
4. Be sure to remove the print cartridge before you disassemble any parts.
5. Only use approved spare parts. Ensure that part number, product name, any voltage, current
or temperature rating are correct.
6. When removing or re-fitting any parts do not use excessive force, especially when fitting
screws into plastic.
7. Take care not to drop any small parts into the machine.
8. Handling of the OPC Drum
- The OPC Drum can be irreparably damaged if it exposed to light.
Take care not to expose the OPC Drum either to direct sunlight or to fluorescent or incandes-
cent room lighting. Exposure for as little as 5 minutes can damage the surface's photocon-
ductive properties and will result in print quality degradation. Take extra care when servicing
the machine. Remove the OPC Drum and store it in a black bag or other lightproof container.
Take care when working with the covers (especially the top cover) open as light is admitted to
the OPC area and can damage the OPC Drum.
- Take care not to scratch the green surface of OPC Drum Unit.
If the green surface of the Drum Cartridge is scratched or touched the print quality will be
compromised.
ESD Precautions
Certain semiconductor devices can be easily damaged by static electricity. Such components are
commonly called "Electrostatically Sensitive (ES) Devices", or ESDs. Examples of typical ESDs
are: integrated circuits, some field effect transistors, and semiconductor "chip" components.
Phaser 3100 MFP 04/08 v
Introduction
The techniques outlined below should be followed to help reduce the incidence of component
damage caused by static electricity.
CAUTION
Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.
1. Immediately before handling a semiconductor component or semiconductor-equipped
assembly, drain off any electrostatic charge on your body by touching a known earth ground.
Alternatively, employ a commercially available wrist strap device, which should be removed
for your personal safety reasons prior to applying power to the unit under test.
2. After removing an electrical assembly equipped with ESDs, place the assembly on a conduc-
tive surface, such as aluminium or copper foil, or conductive foam, to prevent electrostatic
charge buildup in the vicinity of the assembly.
3. Use only a grounded tip soldering iron to solder or desolder ESDs.
4. Use only an "anti-static" solder removal device. Some solder removal devices not classified
as "anti-static" can generate electrical charges sufficient to damage ESDs.
5. Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges
sufficient to damage ESDs.
6. Do not remove a replacement ESD from its protective packaging until immediately before
installing it. Most replacement ESDs are packaged with all leads shorted together by conduc-
tive foam, aluminium foil, or a comparable conductive material.
7. Immediately before removing the protective shorting material from the leads of a replacement
ESD, touch the protective material to the chassis or circuit assembly into which the device will
be installed.
8. Maintain continuous electrical contact between the ESD and the assembly into which it will be
installed, until completely plugged or soldered into the circuit.
9. Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions,
such as the brushing together of clothing fabric and lifting one's foot from a carpeted floor,
can generate static electricity sufficient to damage an ESD.
vi 04/08 Phaser 3100 MFP
Introduction
Health and Safety Incident Reporting
I. Summary
This section defines requirements for notification of health and safety incidents involving Xerox
products (equipment and materials) at customer locations.
II. Scope
Xerox Corporation and subsidiaries worldwide.
III. Objective
To enable prompt resolution of health and safety incidents involving Xerox products and to ensure
Xerox regulatory compliance.
IV. Definitions
Incident:
An event or condition occurring in a customer account that has resulted in injury, illness or prop-
erty damage. Examples of incidents include machine fires, smoke generation, physical injury to
an operator or service representative. Alleged events and product conditions are included in this
definition.
V. Requirements
Initial Report:
1. Xerox organisations shall establish a process for individuals to report product incidents to
Xerox Environment Health & Safety within 24 hours of becoming aware of the event.
2. The information to be provided at the time of reporting is contained in Appendix A (Health and
Safety Incident Report involving a Xerox product).
3. The initial notification may be made by any of the following methods:
· For incidents in North America and Developing Markets West (Brazil, Mexico, Latin Amer-
ican North and Latin American South):
- Phone* Xerox EH&S at: 1-800-828-6571.
- Electronic mail Xerox EH&S at: [email protected].
- Fax Xerox EH&S at: 1-585-422-6449 [intelnet 8*222 6449].
· For incidents in Europe and Developing Markets East (Middle East, Africa, India, China
and Hong Kong):
- Phone* Xerox EH&S at: +44 (0) 1707 353434.
- Electronic mail Xerox EH&S at: [email protected].
- Fax Xerox EH&S at: +44 (0) 1707 353914 [intelnet 8*668 3914].
*Initial notification made by phone must be followed within 24 hours by a completed incident
report and sent to the indicated electronic mail address or fax number.
Note: If sending a fax, please also send the original via internal mail.
Phaser 3100 MFP 04/08 vii
Introduction
Responsibilities for Resolution:
1. Business Groups/Product Design Teams responsible for the product involved in the incident
shall:
a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
b. Fund all field retrofits.
2. Field Service Operations shall:
a. Preserve the Xerox product involved and the scene of the incident inclusive of any associ-
ated equipment located in the vicinity of the incident.
b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or
the Business Division.
c. Implement all safety retrofits.
3. Xerox EH&S shall:
a. Manage and report all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.
d. Define actions to correct confirmed incidents.
VI. Appendices
The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is available
at the end of the manual.
viii 04/08 Phaser 3100 MFP
Service Call Procedures
1 Service Call Procedures
SCP 1 Service Call Actions ....................................................................................................... 1-3
SCP 2 Cleaning......................................................................................................................... 1-4
SCP 3 Final Actions .................................................................................................................. 1-7
Phaser 3100 MFP 04/08 1-1
Service Call Procedures
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1-2 04/08 Phaser 3100 MFP
Service Call Procedures
SCP 1 Service Call Actions
Procedure
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
1. Take note of symptoms or error messages.
2. Ask the operator to describe or demonstrate the problem.
3. Make sure that:
· The power cord is connected to the wall outlet and to the machine.
· All cables are connected correctly.
· If necessary perform SCP 2 Cleaning.
4. If available, check the machine service log book for any previous actions that may be relevant
to the call.
5. Review any defective print or copy samples.
6. Refer to RAP 1 Error Codes for a list of error codes and possible solutions.
Phaser 3100 MFP 04/08 1-3
Service Call Procedures
SCP 2 Cleaning
To keep the machine in good working condition, the following operations should be carried out
regularly:
· Cleaning the paper transport rollers of the ADF (3100 MFP/X only).
· Cleaning the paper separator (3100 MFP/X only).
· Cleaning the CIS window of the scanner.
· Cleaning the control panel keys and the printer covers.
· Cleaning the printer with a soft cloth, never use abrasives or detergents.
Paper Transport Rollers (3100 MFP/X only)
Figure 1
1. Set the On/Off switch to Off (position 0).
2. Open the ADF cover.
3. Clean the rollers of the document feeder and feed shafts, and also the two idler rollers located
on the mobile part of the scanner, with a lint-free cloth moistened in isopropyl alcohol. To
clean them, rotate them in the same direction as during paper transport.
Recommended interval: from 2 to 6 months, depending on utilization.
1-4 04/08 Phaser 3100 MFP
Service Call Procedures
Paper Separator Module (3100 MFP/X only)
Figure 2
1. Set the On/Off switch to Off (position 0).
2. Open the ADF scanner cover.
3. Disassemble the ADF feeder (REP 4).
4. Wipe the elements of the paper separator module with a lint-free cloth soaked with isopropyl
alcohol. Recommended interval: from 2 to 6 months, depending on utilization.
CIS and Document Glass
1. Set the On/Off switch to Off (position 0).
2. Open the scanner cover.
3. Clean the CIS window with a lint-free cloth moistened with isopropyl alcohol or use antistatic
paper used for cleaning optic glass.
Recommended interval: depending on utilization; it is advisable to make a local copy to check if
the window is clean.
Control Panel Keys and Covers
Cleaning the Control Panel Keys
1. Set the On/off switch to Off (position 0).
2. Clean the top of the control panel and the keys with a lint-free cloth moistened with isopropyl
alcohol or a spray-on cleaning product.
3. Leave the product on for a few seconds before wiping it off.
Recommended interval: to be defined depending on utilization.
Phaser 3100 MFP 04/08 1-5
Service Call Procedures
Cleaning the Covers
It is advisable to clean all the covers during a maintenance visit.
1. Set the On/Off switch to Off (position 0).
2. Clean the external areas of the covers with a lint-free cloth moistened with isopropyl alcohol
or a spray-on cleaning product.
3. Leave the product on for a few seconds before wiping it off.
1-6 04/08 Phaser 3100 MFP
Service Call Procedures
SCP 3 Final Actions
After the machine has been re-assembled, perform the steps that follow:
1. Exercise the machine in all modes.
2. Make a proof copy or print of a customer document.
3. If any of the customers selections were changed, return them to the customers preferred set-
tings.
4. Mark off any hardware/software options and modifications installed and/or enabled in the
Service Log, GP 19.
5. At the first service and at any subsequent service where changes are made or options are
added, print the configuration report and store it with the machine log book. Discard any pre-
vious versions of the configuration report.
6. Remove and destroy any copies of test patterns.
7. Complete the machine service log, refer to GP 19 Service Log.
8. Ensure the machine and service area are clean before leaving the customer premises.
9. Provide customer training if required.
Phaser 3100 MFP 04/08 1-7
Service Call Procedures
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1-8 04/08 Phaser 3100 MFP
Status Indicator RAPs
2 Status Indicator RAPs
RAP 1 Error Codes ................................................................................................................... 2-3
RAP 2 Jam Detection ............................................................................................................... 2-6
Phaser 3100 MFP 04/08 2-1
Status Indicator RAPs
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2-2 04/08 Phaser 3100 MFP
Status Indicator RAPs
RAP 1 Error Codes
Scanning and Communication Error Codes
The communication error codes appear in the logs (printed using key sequence 5 4) and in the
transmission reports.
General Codes
The following table presents and details for each error code displayed by the machine its cause
and when required the corrective action to perform.
Table 1:
Code Error Cause Action
01 Engaged or no fax tone This code appears after 6 failed attempts. Restart the transmission
at a later time.
03 Stopped by operator Communication stopped by the operator by
pressing the STOP key.
04 Programmed number invalid Invalid programmed single-key or quick- Check the validity of the
dial number (Example: a delayed transmis- programmed number
sion has been programmed with a single and/or the single-key
key and this key has been deleted). associated to the pro-
grammed number.
05 Scanning fault An error has occurred at the location of the Check the ADF module.
document to be transmitted (Example: the
sheet is jammed).
06 Printer not available An error has occurred on the printer Check the printer.
(Example: out of paper, paper jam or cover
open). In the case of a reception, this inci-
dent code only appears if the RECEPTION
WITHOUT PAPER parameter is set to
WITHOUT PAPER.
07 Disconnect The communication has been cut (bad Check the called number.
connection).
08 Quality The document that you have transmitted Contact your corre-
has not been received correctly. spondent to check
whether it is necessary to
retransmit the document:
the interference may
have occurred in an
unimportant area of the
document.
Phaser 3100 MFP 04/08 2-3
Status Indicator RAPs
Table 1:
0A No document to recover You have attempted to recover a document Contact your corre-
from a correspondent, but the latter has not spondent to check
stored the document or the password that whether the document to
was entered is wrong. recover has been stored
or to check the validity of
the password.
0B Wrong number of pages There is a difference between the number Check the number of
of pages indicated when the document was pages of the document.
stored for transmission and the number of
pages actually transmitted.
0C Received document faulty. The document is too long to be received in Ask the correspondent to
its entirety. check/reduce the length
of his document.
0D Document transmission fault Document reception error. Ask the correspondent to
retransmit his document.
13 Memory full The machine memory is full (there are too Print the received docu-
many documents that have been received ments. Delete or transmit
but not yet printed, or waiting to be trans- in immediate mode the
mitted). documents waiting to be
transmitted.
14 Memory full Received document memory saturated. Print the received docu-
ments.
16 List number x not retransmitted Failure to retransmit a document via a Check that the list of
remote fax (the requested list of recipients recipients is programmed
is not programmed on the remote fax). on the remote fax.
19 Stopped by correspondent Communication stopped by your corre-
spondent (Example: a machine attempts to
recover a document from your machine,
and there is no document waiting for this
correspondent).
1A Disconnect Transmission has not started (the phone Check the quality of the
line is too noisy). phone line or restart the
transmission at a later
time.
2-4 04/08 Phaser 3100 MFP
Status Indicator RAPs
Table 1:
1B Document transmission fault Document transmission error. Transmission: restart the
transmission. Reception:
ask your correspondent
to retransmit the docu-
ment.
Phaser 3100 MFP 04/08 2-5
Status Indicator RAPs
RAP 2 Jam Detection
Jam 1. Paper jam at the paper cassette
When the registration sensor does not turn on within 2.52 seconds after the paper pick-up clutch
for the paper cassette turns on.
Jam 2. Paper did not pass the registration sensor
When the registration sensor does not turn off within the specified time for passing each paper
size (see below) + 3 seconds after the registration sensor turns on.
Table 2:
Paper Size A4SEF A5SEF A5LEF A6SEF B5SEF B6SEF Letter Legal Envelope
SEF SEF (91x191mm)
Specified 2555 1807 1273 1273 2211 1566 2400 3059 1643
Time
(msec)
Jam 3. Paper did not reach the fusing unit
When the paper exit sensor does not turn on within 1.94 seconds after the registration sensor
turns on.
Jam 4. Paper jam in the fusing exit area
When the paper exit sensor does not turn off within 2.99 seconds after the registration sensor
turns off.
Jam 5. Paper no feed jam in the bypass tray
When the registration sensor does not turn on within 1.72 seconds after the main motor starts.
2-6 04/08 Phaser 3100 MFP
Image Quality
3 Image Quality
IQ 1 Checking the quality of Prints and Tuning the Scanner .................................................... 3-3
Phaser 3100 MFP 04/08 3-1
Image Quality
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3-2 04/08 Phaser 3100 MFP
Image Quality
IQ 1 Checking the Quality of Prints and Calibrating the Scanner
To check or improve the quality of prints, you should first calibrate the scanner. Follow this proce-
dure:
1. Press enter * then A on the keyboard and confirm with OK. The machine reboots.
2. Start making copies of documents on the document glass and check the quality of the copies.
If the problem persists and if it is related to the scanner:
· Repeat the calibration procedure (step 1). If the problem persists and if it is related to the
printer (the scanner still provides unsatisfactory results):
1. Press then enter 56 on the keyboard. The machine prints the list of printer parameters.
2. Check the printer's printing and copying parameters.
3. Check the print cartridge.
Phaser 3100 MFP 04/08 3-3
Image Quality
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3-4 04/08 Phaser 3100 MFP
Repairs and Adjustments
4 Repairs and Adjustments
REP 1 Control Panel ................................................................................................................ 4-3
REP 2 ADF Cover and Document Pad .................................................................................... 4-5
REP 3 Front Door and Side Cover ......................................................................................... 4-10
REP 4 Feeder Assembly ........................................................................................................ 4-13
REP 5 Retard Pad and Cork Pad ........................................................................................... 4-15
REP 6 ADF Document Feed Assembly .................................................................................. 4-17
REP 7 Upper Paper Guide Assembly .................................................................................... 4-20
REP 8 Motor Frame ............................................................................................................... 4-22
REP 9 ADF Feed Guide / Registration Roll / Paper Deflector ................................................ 4-25
REP 10 ADF Sliders and Antistatic Brush .............................................................................. 4-28
REP 11 CPU Module .............................................................................................................. 4-30
REP 12 Speaker ..................................................................................................................... 4-33
REP 13 Back Cover ............................................................................................................... 4-35
REP 14 Output Tray Assembly .............................................................................................. 4-37
REP 15 Machine Disassembly ............................................................................................... 4-39
REP 16 Scanner Assembly .................................................................................................... 4-40
REP 17 Power Supply Unit .................................................................................................... 4-43
REP 18 Scanner Frame ......................................................................................................... 4-44
REP 19 CIS ............................................................................................................................ 4-46
REP 20 CIS Ribbon Cable ..................................................................................................... 4-48
REP 21 CIS Support .............................................................................................................. 4-50
REP 22 Scanner Motor .......................................................................................................... 4-52
REP 23 Paper Tray Components ........................................................................................... 4-54
REP 24 Laser Unit .................................................................................................................. 4-58
REP 25 Fusing Unit ................................................................................................................ 4-61
REP 26 Paper Exit Assembly ................................................................................................. 4-63
REP 27 Fusing Lamp and Heat Roller ................................................................................... 4-65
REP 28 Pressure Roller ......................................................................................................... 4-70
REP 29 Thermistor ................................................................................................................. 4-73
REP 30 Thermostat ................................................................................................................ 4-74
REP 31 Heat Roller Stripper Fingers ..................................................................................... 4-76
REP 32 Paper Feed Roller ..................................................................................................... 4-78
REP 33 Registration Roller .................................................................................................... 4-81
REP 34 Transfer Roller .......................................................................................................... 4-84
REP 35 Fan Assembly ........................................................................................................... 4-86
REP 36 Main Motor ................................................................................................................ 4-87
REP 37 Discharge Lamp Assembly ....................................................................................... 4-89
REP 38 Scanner Cover and Document Pad .......................................................................... 4-91
Phaser 3100 MFP 04/08 4-1
Repairs and Adjustments
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4-2 04/08 Phaser 3100 MFP
Repairs and Adjustments
REP 1 Control Panel
Parts List on: PL 1
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· None.
Removal
1. Unlock the three clips of the front panel (A, B and C), Figure 1.
Figure 1 (3100 MFP/X shown, 3100 MFP/S similar)
2. Pull the panel forward to release it from the two bottom slots (D and E).
Phaser 3100 MFP 04/08 4-3
Repairs and Adjustments
3. Disconnect the ribbon cable from the control panel board, Figure 2.
Figure 2
4. Remove the control panel.
Replacement
1. Replacement is the reverse of the removal procedure.
4-4 04/08 Phaser 3100 MFP
Repairs and Adjustments
REP 2 ADF Cover and Document Pad
Parts List on: PL 7
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· None.
Removal
Document Pad:
1. Raise the ADF.
2. Remove the document pad located on the underside of the ADF, Figure 1.
Figure 1
Phaser 3100 MFP 04/08 4-5
Repairs and Adjustments
ADF Cover:
1. Close the ADF and open the ADF cover assembly, Figure 2.
Figure 2
2. Remove the ADF motor cover from its two slots using a flat screwdriver then remove the ADF
motor cover, Figure 3.
Figure 3
4-6 04/08 Phaser 3100 MFP
Repairs and Adjustments
3. Unscrew the mounting screw of the ground cable, Figure 4.
Figure 4
4. Disconnect the ADF cover sensor connector (A) and the paper sensor connector (B), Figure
5.
Figure 5
Phaser 3100 MFP 04/08 4-7
Repairs and Adjustments
5. Open the ADF cover, unscrew the two mounting screws of the cable cover and remove the
cable cover, Figure 6.
Figure 6
6. Remove the ground cable, the ADF cover sensor connector and the paper sensor connector
from their cable guide then slide them out of the ADF cover, Figure 7.
Figure 7
4-8 04/08 Phaser 3100 MFP
Repairs and Adjustments
7. Insert a flat screwdriver in each slot of the two ADF cover hinges, Figure 8.
Figure 8
8. Lift and remove the ADF cover, do not forget the mounting screws of the hinges, Figure 9.
Figure 9
Replacement
1. Replacement is the reverse of the removal procedure.
Phaser 3100 MFP 04/08 4-9
Repairs and Adjustments
REP 3 Front Door and Side Cover
Parts List on: PL 2
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· None.
Removal
Front Door:
1. Push the left and right side of the printer front door and simultaneously pull it forward.
2. Move the arms away from each other and remove the printer front door, Figure 1.
Figure 1
Side Covers:
1. Open the printer's paper tray.
4-10 04/08 Phaser 3100 MFP
Repairs and Adjustments
2. Unscrew the two mounting screws on the front and back of the side covers, front mounting
screw of the right hand side cover, back mounting screw of the right-hand side cover, Figure
2.
Figure 2
3. Using a flat screwdriver, release the tabs under the covers from their slots, Figure 3.
Figure 3
Phaser 3100 MFP 04/08 4-11
Repairs and Adjustments
4. Unclip the side covers from the top slots located at the back of the machine and pivot them
towards yourself to remove them, Figure 4.
Figure 4
5. Remove the side covers.
Replacement
1. Replacement is the reverse of the removal procedure.
4-12 04/08 Phaser 3100 MFP
Repairs and Adjustments
REP 4 Feeder Assembly
Parts List on: PL 8
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· None.
Removal
1. Open the ADF cover, Figure 1.
Figure 1
2. Remove the ADF motor cover, refer to REP 2.
Phaser 3100 MFP 04/08 4-13
Repairs and Adjustments
3. Lift the roller bearing, Figure 2.
Figure 2
4. Lift the roller bearing from the other end of the feeder, Figure 3.
Figure 3
5. Lift the feeder and remove the feeder.
Replacement
1. Replacement is the reverse of the removal procedure.
4-14 04/08 Phaser 3100 MFP
Repairs and Adjustments
REP 5 Retard Pad and Cork Pad
Parts List on: PL 8
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· Remove the feeder assembly, REP 4.
Removal
Rocking Plate:
1. Insert a screwdriver in the right slot as shown below and make a pivoting movement down-
wards without strain to remove the retard pad.
2. Repeat the previous step for the left slot of the retard pad, Figure 1.
Figure 1
3. Remove the feed roll assembly.
Phaser 3100 MFP 04/08 4-15
Repairs and Adjustments
Cork Dad:
4. Insert a screwdriver in the right slot as shown below and make a pivoting movement down-
wards without strain to remove the cork pad, Figure 2.
Figure 2
Replacement
Cork Pad
1. Make sure that the slot of the cork on the paper input guide is clean.
2. Replacement is the reverse of the removal procedure.
Retard Pad Assembly:
1. Replacement is the reverse of the removal procedure.
4-16 04/08 Phaser 3100 MFP
Repairs and Adjustments
REP 6 ADF Document Feed Assembly
Parts List on: PL 7
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
None.
Removal
1. Lift the ADF cover and unscrew the two mounting screws of the document feed assembly,
Figure 3.
Figure 3
Phaser 3100 MFP 04/08 4-17
Repairs and Adjustments
2. Lift the document feed assembly and remove it from its slot without disassembling it, Figure
4.
Figure 4
3. Remove the motor frame cable from its cable guide, Figure 5.
Figure 5
4-18 04/08 Phaser 3100 MFP
Repairs and Adjustments
4. Disconnect the connector to the ADF cover and remove the assembly, Figure 6.
Figure 6
Replacement
1. Replacement is the reverse of the removal procedure.
Phaser 3100 MFP 04/08 4-19
Repairs and Adjustments
REP 7 Upper Paper Guide Assembly
Parts List on: PL 8
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· Remove the feeder assembly, REP 4.
Removal
1. Open the ADF cover.
2. Unscrew the two mounting screws of the paper guide assembly, Figure 1.
Figure 1
4-20 04/08 Phaser 3100 MFP
Repairs and Adjustments
3. Pull out the paper guide assembly, Figure 2.
Figure 2
Replacement
1. Replacement is the reverse of the removal procedure.
Phaser 3100 MFP 04/08 4-21
Repairs and Adjustments
REP 8 Motor Frame
Parts List on: PL 8
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· Remove the feeder assembly, REP 4.
· Remove the document feed assembly, REP 6.
Removal
1. Unscrew the mounting screw of the motor frame, Figure 1.
Figure 1
4-22 04/08 Phaser 3100 MFP
Repairs and Adjustments
2. Lift and remove the motor frame. Take note of the location of the teeth gears, then remove
them, Figure 2.
Figure 2
3. If required unscrew the two mounting screws of the motor and remove the motor, Figure 3.
Figure 3
Phaser 3100 MFP 04/08 4-23
Repairs and Adjustments
Replacement
1. Replacement is the reverse of the removal procedure.
2. Position the teeth gears respecting their location identified during disassembly, Figure 4.
Figure 4
4-24 04/08 Phaser 3100 MFP
Repairs and Adjustments
REP 9 ADF Feed Guide / Registration Roll / Paper Deflector
Parts List on: PL 9
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· Remove the feeder assembly, REP 4.
· Remove the ADF document feed assembly, REP 6
· Remove the motor frame REP 8.
Removal
ADF Feed Guide
1. Turn the assembly upside down.
2. Lift the ADF feed guide to remove it from the ADF document feed assembly, Figure 1.
Figure 1
Phaser 3100 MFP 04/08 4-25
Repairs and Adjustments
Paper Deflector
3. Turn the ADF assembly upside down.
4. Unclip the paper deflector and remove it.
Registration Roller
5. Turn the assembly upside down.
6. Turn each roller bearing of the registration roller, Figure 2.
Figure 2
7. Remove the E-clip, bearing, gear then the registration roller.
4-26 04/08 Phaser 3100 MFP
Repairs and Adjustments
Replacement
ADF Feed Guide
1. Replacement is the reverse of the removal procedure.
Paper Deflector
2. Position the paper deflector on the registration roller and press to clip it in place, Figure 3.
Figure 3
Registration Roller
3. Replacement is the reverse of the removal procedure.
Phaser 3100 MFP 04/08 4-27
Repairs and Adjustments
REP 10 ADF Sliders and Antistatic Brush
Parts List on: PL 8, PL 9
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· Remove the feeder assembly, REP 4.
· Remove the ADF document feed assembly, REP 6
· Remove the motor frame REP 8.
Removal
1. Turn the assembly upside down.
2. Remove the 2 mounting screws of the lower cover and remove it, Figure 1.
Figure 1
4-28 04/08 Phaser 3100 MFP
Repairs and Adjustments
3. Lift the rack gears and remove them from the input tray assembly, Figure 2.
Figure 2
4. Carefully remove the antistatic brush, Figure 3.
Figure 3
Replacement
1. Replacement is the reverse of the removal procedure.
2. Check that the slot of the antistatic brush is clean. Position the antistatic brush in its slot and
press on the lower part to make sure the adhesives are strongly fixed.
Phaser 3100 MFP 04/08 4-29
Repairs and Adjustments
REP 11 CPU Module
Parts List on: PL 2
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· Print the machine's parameters (user, administrator and technical) and the activity counter
values in order to keep a record ( 5 6). You can also store user parameters and directory
entries on a smart card ( * 6) and restore them ( * 9) after the machine is serviced.
· Remove the printer front door assembly and the right side cover, REP 3.
Removal
1. Unscrew the three mounting screws of the CPU board shield plate, Figure 1.
Figure 1
2. Pull the CPU board shield plate forwards and remove it.
4-30 04/08 Phaser 3100 MFP
Repairs and Adjustments
3. Unscrew the mounting screw of the CPU card ground connector and disconnect it, Figure 2.
Figure 2
4. Disconnect all connectors from the CPU board.
CAUTION
Note all connections for reassembly.
5. Unscrew the eight mounting screws and remove the CPU board, Figure 3.
Figure 3
Phaser 3100 MFP 04/08 4-31
Repairs and Adjustments
Replacement
1. Replacement is the reverse of the removal procedure.
2. Connect all connectors to the CPU board, Figure 4.
Figure 4
3. Perform the scanner calibration ( 8 0).
4-32 04/08 Phaser 3100 MFP
Repairs and Adjustments
REP 12 Speaker
Parts List on: PL 2
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· Remove the printer front door assembly and the right side cover, REP 3.
· Remove the CPU shield plate, REP 11.
Removal
1. Disconnect the speaker connector from the CPU board.
CAUTION
Before removing the speaker harness from the ferrite tube make a note of the routing.
2. Remove the speaker connector from its ferrite tube and cable guide, Figure 1.
Figure 1
Phaser 3100 MFP 04/08 4-33
Repairs and Adjustments
3. Press the top clip inwards until it unclips and pull out the speaker, Figure 2.
Figure 2
Replacement
1. Replacement is the reverse of the removal procedure.
4-34 04/08 Phaser 3100 MFP
Repairs and Adjustments
REP 13 Back Cover
Parts List on: PL 3
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· Remove the ADF cover, REP 2.
· Remove the printer front door and the side covers, REP 3.
· Remove the CPU shield plate, refer to REP 11.
· Remove the platen assembly, REP 16.
Removal
1. Unscrew the two back mounting screws on the back cover (A and B), Figure 1.
Figure 1
Phaser 3100 MFP 04/08 4-35
Repairs and Adjustments
2. Unscrew the two top mounting screws on the back cover (C and D), Figure 2.
Figure 2
3. Pull the back cover and remove it.
Replacement
1. Replacement is the reverse of the removal procedure.
4-36 04/08 Phaser 3100 MFP
Repairs and Adjustments
REP 14 Output Tray Assembly
Parts List on: PL 3
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· Remove the ADF cover, REP 2.
· Remove the front door and the side covers, REP 3.
· Remove the CPU shield plate, REP 11.
· Remove the speaker, REP 12.
· Remove the platen assembly, REP 16.
· Remove the back cover, REP 13.
Removal
1. Unscrew the two mounting screws on the left and right side on the output tray assembly, Fig-
ure 1.
Figure 1
Phaser 3100 MFP 04/08 4-37
Repairs and Adjustments
2. Lift and remove the output tray assembly, Figure 2.
Figure 2
Replacement
1. Replacement is the reverse of the removal procedure.
4-38 04/08 Phaser 3100 MFP
Repairs and Adjustments
REP 15 Machine Disassembly
Parts List on: PL 2
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· None.
Removal
1. Stand in front of the machine.
2. Remove the control panel REP 1.
3. Remove the ADF cover (REP 2) or the platen cover (REP 38).
4. Remove the front door and the side covers (REP 3).
5. Remove the CPU module (REP 11) and the speaker (REP 12).
6. Remove the platen assembly (REP 16).
7. Remove the back cover (REP 13) and the output tray assembly (REP 14).
Replacement
1. Replacement is the reverse of the removal procedure.
Phaser 3100 MFP 04/08 4-39
Repairs and Adjustments
REP 16 Scanner Assembly
Parts List on: PL 2
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· Print the machine's parameters (user, administrator and technical) and the activity counter
values in order to keep a record ( 5 6). You can also store user parameters and directory
entries on a smart card ( * 6) and restore them ( * 9) after the machine is serviced.
· Remove the printer front door and the side covers, REP 3.
· Remove the CPU shield plate, REP 11.
Removal
1. Disconnect the scanner connector from the CPU board and remove it from its ferrite tube and
cable guide.
CAUTION
Before removing the ribbon connections make a note of the correct connection positions.
2. Disconnect the front panel ribbon cable and the CIS ribbon cable from the CPU board, Figure
1.
Panel ribbon connection CIS ribbon connection
Figure 1
4-40 04/08 Phaser 3100 MFP
Repairs and Adjustments
3. Remove the front panel and CIS ribbon cables from their cable guide, Figure 2.
Figure 2
4. Use a flat head screwdriver to unhook, then remove the scanner assembly, Figure 3.
Figure 3
Phaser 3100 MFP 04/08 4-41
Repairs and Adjustments
5. Lift, then remove the platen assembly, Figure 4.
Figure 4
Replacement
1. Replacement is the reverse of the removal procedure.
2. Perform the scanner calibration ( 8 0).
4-42 04/08 Phaser 3100 MFP
Repairs and Adjustments
REP 17 Power Supply Unit
Parts List on: PL 13
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
Preparation
· Remove the print cartridge.
· Remove the paper tray.
· Remove the output tray assembly, REP 14
· Remove the right and left shield, refer to REP 36
Removal
1. Remove the power supply unit, Figure 1.
1