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Toshiba Personal Computer Satellite L630/L635

(PSK00x/PSK01x) (PSK04x/PSK05x)

Maintenance Manual TOSHIBA CORPORATION
S/ No

Satellite/Satellite Pro/L630/L635

Maintenance Manual

Copyright © 2010 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein. Toshiba Satellite/Satellite Pro/L630/L635 Maintenance Manual First edition May of 2010 Disclaimer The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the Satellite/Satellite Pro/L630/L635 at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual. Trademarks Intel and Pentium are registered trademarks of Intel Corporation. IBM, IBM PC/XT, PC/AT, PS/2 and OS/2 are registered trademarks of IBM Corporation. Windows 7 home edition are registered trademarks of Microsoft Corporation. Sound Blaster and Pro are trademarks of Creative Technology Ltd. UNIX is a registered trademark of X/Open Company Ltd. NetWare are registered trademarks of Novell, Inc. All other properties are trademarks or registered trademarks of their respective holders.

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Preface
This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer Satellite/Satellite Pro/L630/L635, referred to as Satellite/Satellite Pro/L630/L635 in this manual. The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field. SAFETY PRECAUTIONS Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below. DANGER: "Danger" indicates the existence of a hazard that could result in death or serious bodily injury, if the safety instruction is not observed.

WARNING: "Warning" indicates the existence of a hazard that could result in bodily injury, if the safety instruction is not observed.

CAUTION: "Caution" indicates the existence of a hazard that could result in property damage, if the safety instruction is not observed.

NOTE: "Note" contains general information that relates to your safe maintenance service. Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly. Be sure to fasten screws securely with the right screwdriver. If a screw is not fully fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire. If you replace the battery pack, RTC battery or backup battery, be sure to use only the same model battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.

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The manual is divided into the following parts: Chapter 1 Chapter 2 Chapter 3 Chapter 4 Appendices Hardware Overview describes the Satellite/Satellite Pro/L630/L635 system unit and each FRU. Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service. Replacement Procedures describes the removal and replacement of the FRUs. The appendices describe the following: Handling the LCD module Board layout Keyboard scan/character codes Key layout

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Conventions This manual uses the following formats to describe, identify, and highlight terms and operating procedures. Acronyms On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example: Read Only Memory (ROM) Keys Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type. Key operation Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold down the first two and at the same time press the third. User input Text that you are instructed to type in is shown in the boldface type below: DISKCOPY A: B: The display Text generated by the XXXXX that appears on its display is presented in the type face below:
Format complete System transferred

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Table of Contents
Chapter 1 Hardware Overview

1.1 Features ................................................................................................................................5 1.2 System Unit Components ..................................................................................................12 1.3 2.5-inch HDD.....................................................................................................................17 1.4 DVD Super Multi (+-R Double Layer)..............................................................................18 1.5 Blu-Ray Writer...................................................................................................................19 1.6 Power Supply .....................................................................................................................20 1.7 Batteries .............................................................................................................................21 1.7.1 1.7.2 1.7.3 Chapter 2 2.1 2.2 2.3 Main Battery...........................................................................................21 Battery Charging Control .......................................................................21 RTC Battery ...........................................................................................22 Troubleshooting

Outline.................................................................................................................... 2-1 Basic Flowchart...................................................................................................... 2-2 Power Supply ......................................................................................................... 2-6 Procedure 1 Power Icon Check........................................................................... 2-6 Procedure 2 Connection Check........................................................................... 2-7 Procedure 3 Replacement Check ........................................................................ 2-7

2.4

System Board ......................................................................................................... 2-8 Procedure 1 Message Check ............................................................................... 2-8 Procedure 2 Test Program Check ....................................................................... 2-9 Procedure 3 Replacement Check ........................................................................ 2-9

2.5

HDD ..................................................................................................................... 2-10 Procedure 1 Message Check ............................................................................. 2-10 Procedure 2 Partition Check ............................................................................. 2-10 Procedure 3 Format Check................................................................................ 2-11 Procedure 4 Test Program Check ..................................................................... 2-11

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Procedure 5 Connector Check and Replacement Check................................... 2-13 2.6 Keyboard .............................................................................................................. 2-14 Procedure 1 Test Program Check ..................................................................... 2-14 Procedure 2 Connector Check and Replacement Check................................... 2-14 2.7 Display ................................................................................................................. 2-15 Procedure 1 External Monitor Check ............................................................... 2-15 Procedure 2 Test Program Check ..................................................................... 2-15 Procedure 3 Connector Check and Replacement Check................................... 2-15 2.8 ODD (Optical Disk Drive) ................................................................................... 2-17 Procedure 1 ODD Cleaning Check ................................................................... 2-17 Procedure 2 Test Program Check ..................................................................... 2-17 Procedure 3 Connector Check and Replacement Check................................... 2-17 2.9 LAN...................................................................................................................... 2-19 Procedure 1 Test Program Check ..................................................................... 2-19 Procedure 2 Connector Check and Replacement Check................................... 2-19 2.10 Audio Test ............................................................................................................ 2-20 Procedure 1 Test Program Check ..................................................................... 2-20 Procedure 2 Connector Check and Replacement Check................................... 2-20 2.11 Cooling Module.................................................................................................... 2-21 Procedure 1 Test Program Check ..................................................................... 2-21 Procedure 2 Connector Check and Replacement Check................................... 2-21

Chapter 3 3.1 3.2

Diagnostic Programs

General ...................................................................................................................... 1 Quick Start................................................................................................................. 3 3.2.1 3.2.2 3.2.3 3.2.4 3.2.5 3.2.6 Quick Test ............................................................................................... 3 Customization Test.................................................................................. 3 Keyboard Layout test .............................................................................. 7 Audio Play Test ....................................................................................... 8 Audio Record Test .................................................................................. 8 DMI Read ................................................................................................ 9

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3.2.7 3.2.8 3.2.9 3.2.10 3.2.11 3.3 3.3.1 3.3.2 3.3.3 3.3.4 3.3.5 3.3.6 3.3.7 3.3.8 3.3.9 3.3.10 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11 3.12

DMI Write ................................................................................................9 System Information ................................................................................10 View Logs ..............................................................................................12 Exit to Free DOS ...................................................................................12 The Diagnostics Screen Explanation......................................................12 Overview ................................................................................................16 Batch Parameters Configuration ............................................................17 Item's Parameters Configuration ...........................................................19 Load Batch Parameters...........................................................................20 Save Batch Parameters ...........................................................................21 LOG Parameters Setting.........................................................................21 Specify LOG Viewer..............................................................................22 Display LOG File ...................................................................................23 LOG Viewer ...........................................................................................23 LOG File Sample ...................................................................................25

Options .....................................................................................................................16

Subtests.....................................................................................................................26 System Test ..............................................................................................................29 Memory Test ............................................................................................................34 Storage......................................................................................................................40 Video ........................................................................................................................44 Communication (COMM)........................................................................................52 Peripheral .................................................................................................................53 Error Codes and description.....................................................................................57 Quick Test Item List................................................................................................... i Replacement Procedures

Chapter 4 4.1

General ................................................................................................................... 4-1 Safety Precautions................................................................................................ 4-2 Safety Precautions................................................................................................ 4-2 Before You Begin ................................................................................................ 4-4 Disassembly Procedures ...................................................................................... 4-5

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Assembly Procedures........................................................................................... 4-5 Tools and Equipment ........................................................................................... 4-6 Screw Tightening Torque .................................................................................... 4-6 Colors of Screw Shanks ....................................................................................... 4-7 Symbols of Screws on the Computer Body ......................................................... 4-7 Symbol examples ................................................................................................. 4-7 4.2 Battery Pack/PC card/Bridge Media ...................................................................... 4-8 4.2.1 Battery Pack ......................................................................................... 4-8 Removing the Battery Pack ................................................................................. 4-8 Installing the Battery Pack ................................................................................... 4-9 4.2.2 Bridge Media...................................................................................... 4-10 Removing the Bridge Media.............................................................................. 4-10 Installing the Bridge Media ............................................................................... 4-10 4.3 Memory Module................................................................................................... 4-11 Removing the Memory Module......................................................................... 4-11 Installing the Memory Module .......................................................................... 4-12 4.4 HDD ..................................................................................................................... 4-13 Removing the HDD ........................................................................................... 4-13 Installing the HDD............................................................................................. 4-15 4.5 ODD Bay Module ................................................................................................ 4-16 Removing the ODD Bay Module ...................................................................... 4-16 Installing the ODD Bay Module ........................................................................ 4-17 Disassembling the ODD Drive .......................................................................... 4-18 Assembling the ODD Bezel............................................................................... 4-18 Disassembling the ODD Drive .......................................................................... 4-19 Assembling the ODD Drive............................................................................... 4-19 4.6 Keyboard .............................................................................................................. 4-20 Removing Keyboard .......................................................................................... 4-20 Installing the Keyboard and RTC battery .......................................................... 4-21 4.7 Wireless LAN Card .............................................................................................. 4-22 Removing the Wireless LAN Card .................................................................... 4-22 Installing the Wireless LAN Card...................................................................... 4-23

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4.8 4.9

Top Cover............................................................................................................. 4-24 Installing the Top Cover .................................................................................... 4-25 Display Assembly ................................................................................................ 4-26 Removing the Display Assembly....................................................................... 4-26 Installing the Display Assembly ........................................................................ 4-27

4.10

System Board ....................................................................................................... 4-28 Removing the System Board ............................................................................. 4-28 Installing the System Board ............................................................................... 4-29

4.11

Thermal module ................................................................................................... 4-30 Remove the Thermal module (for VGA Model) ............................................... 4-30 Installing the thermal module (for VGA Model)............................................... 4-31 Removing the thermal Module .......................................................................... 4-32 Installing the thermal Module............................................................................ 4-33

4.12

CPU ...................................................................................................................... 4-34 Removing the CPU ............................................................................................ 4-34 Installing the CPU.............................................................................................. 4-35

4.13

Display Mask........................................................................................................ 4-37 Removing the Display Mask.............................................................................. 4-37 Installing the Display Mask ............................................................................... 4-38

4.14

LCD Module ........................................................................................................ 4-39 Removing the LED module ............................................................................... 4-39 Installing the LCD Module ................................................................................ 4-41

4.15

CCD Board and MIC............................................................................................ 4-42 Removing the CCD Board and MIC.................................................................. 4-42 Installing the CCD Board and MIC ................................................................... 4-42

4.16

Power Button Board ............................................................................................. 4-43 Removing the Power Button Board ................................................................... 4-43 Installing the Power Button Board..................................................................... 4-44

4.17

Speakers ............................................................................................................... 4-45 Removing the Speakers ..................................................................................... 4-45 Installing the Speakers ....................................................................................... 4-46

4.18

Switch board and Button board............................................................................ 4-47

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Removing the Switch board and Button board .................................................. 4-47 Installing the Switch board and Button board ................................................... 4-48 4.19 DC IN cable, Card reader board and Bluetooth Card .......................................... 4-49 Removing the DC IN cable, Card reader board and Bluetooth Card................. 4-49 Installing the DC IN cable, Card reader board and Bluetooth Card .................. 4-50

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Appendices Appendix A Appendix B Appendix C Appendix D Handling the LCD Module ........................................................................... A-1 Board Layout .................................................................................................B-1 Keyboard Scan/Character Codes ...................................................................C-1 Key Layout.................................................................................................... D-1

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Chapter 1 Hardware Overview

1 Hardware Overview

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1 Hardware Overview

Chapter 1

Contents

1.1 Features ............................................................................................................................... 5 1.2 System Unit Components ................................................................................................. 12 1.3 2.5-inch HDD.................................................................................................................... 17 1.4 DVD Super Multi (+-R Double Layer)............................................................................. 18 1.5 Blu-Ray Writer.................................................................................................................. 19 1.6 Power Supply .................................................................................................................... 20 1.7 Batteries ............................................................................................................................ 21 1.7.1 1.7.2 1.7.3 Main Battery.......................................................................................... 22 Battery Charging Control ...................................................................... 22 RTC Battery .......................................................................................... 23

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1 Hardware Overview

Figures Figure 1-1 ID Parts Description Placement...............................................................................9 Figure 1-2 Computer Block Diagram......................................................................................10 Figure 1-3 System Board Configurations................................................................................11 Figure 1-4 System Unit Block Diagram ..................................................................................12 Figure 1-5 SATA HDD ...........................................................................................................17 Figure 1-6 DVD Super Multi Drive ........................................................................................18 Figure 1-7 Blu-Ray Writer Drive ............................................................................................19

Tables Table 1-1 HDD Specifications ................................................................................................17 Table 1-2 DVD Super Multi Drive Specifications ..................................................................18 Table 1-3 Blu-Ray Writer Drive Specifications......................................................................19 Table 1-4 Battery Specifications .............................................................................................21 Table 1-5 Quick/Normal Charging Time ................................................................................22

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1.1 Features

1 Hardware Overview

1.1 Features
Toshiba Satellite L630/L635/Satellite Pro L630/L635 is a full size notebook PC based on the mobile Intel Arrandale Processor, providing high-speed processing capabilities and advanced features. The computer employs a Lithium Ion battery that allows it to be battery-operated for a longer period of time. The display uses 13.3-inch HD LED panel, at a resolution of 1366x768. The uPGA Socket supports BTO/CTO for the CPU so that the system can be designed to suit your needs.

The computer has the following features: Processor CPU is mobile Intel Arrandale Processor: Intel Core i5 CPU (1066MHz FSB) Core i5-430M(2.26G, Turbo Boost to 2.53G) Hz Core i5-450M(2.40G, Turbo Boost to 2.66G) Hz Core i5-520M(2.40G, Turbo Boost to 2.93G) Hz Intel Core i3 CPU (1066MHz FSB) Core i3-330M(2.13G) Hz Core i3-350M(2.26G) Hz Intel Pentium CPU (1066MHz FSB) P6000(1.86G) Hz Host Bridge System Controller System Controller: Intel 5 Series Chipset HM55. Graphics Intel integrated graphics or M92XTX, Park XT discrete graphics. Memory

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1 Hardware Overview

1.1 Features

The computer has two SO-DIMM slots, which come standard with DDR3-1066MHz (PC3-8500) memory module. DDR3 is driven at 1.5V. It accepts BTO/CTO for your memory requirements. It can incorporate up to 8.0GB of main memory. Using the following sizes of memory modules: 1024 MB (128M64) / DDR3-1066MHz 2048 MB (256M64) / DDR3-1066MHz 4096 MB (512M64) / DDR3-1066MHz Hard Disk Drive (HDD) The computer accommodates 2.5-inch 9.5mm height Serial ATA HDD with following storage capacities: 250 GB (9.5mm thick) SATA (5,400rpm) 320 GB (9.5mm thick) SATA (5,400rpm) 500 GB (9.5mm thick) SATA (5,400rpm) 640 GB (9.5mm thick) SATA (5,400rpm) ODD The computer accommodates a fixed 12.7mm ODD with one of following types: Tray Type DVD Super Multi +-R Double Layer drive Tray Type DVD Super Multi +-R Double Layer with Label Flash drive Tray Type Blue-Ray Combo BD-ROM with Label Flash drive Tray Type Blue-Ray Writer BD-RE with Label Flash drive Display LCD displays come in the following types at resolution 1366x768: 13.3" WXGA HD 1366x768 CSV LED display On-Board LAN (BTO) The internal LAN supports 10/100Mbit or 1Gbit Ethernet, enabling connection to a LAN at up to 1Gbps. It supports Wake-up on LAN from S3/S4/S5 and PXE boot support. This internal LAN has RJ45 jack to directly accommodate a LAN cable.

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1.1 Features Wireless LAN (BTO)

1 Hardware Overview

The internal Mini Card slot supports IEEE802.11bg (MOW) / IEEE802.11abg (MOW) / IEEE802.11abgn (MOW) / IEEE802.11bgn (MOW) / IEEE802.11bg w/BT / IEEE802.11bgn w/BT cards. The Antenna has two wires antenna support for BTO. Sound System CONEXANT CX20671 integrated audio controller supports multimedia. The sound system contains the following: Stereo speakers Headphone jack Internal microphone External microphone jack Keyboard (BTO) 33 kinds' countries keyboard, which is TOSHIBA 2010 New A4 with numeric keypad flat one. Toshiba Touch Pad Normal Wide Touch Pad with ON / OFF mechanical button. Bluetooth (BTO) Bluetooth wireless technology eliminates the need for cables between electronic device such as desktop computer, printer and mobile phone.

eSATA / USB Combo Port This product has one eSATA / USB Combo port, which allows device connection through either eSATA or USB signals of eSATA / USB Combo Port. USB Port The computer has two USB 2.0 ports. It is supported to daisy-chain a maximum of 127 USB devices. The serial data transfer rate is 480Mbps, 12Mbps and 1.5Mbps. These ports support PnP installation and hot plugging.

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1 Hardware Overview RGB External Monitor Port

1.1 Features

A 15-pin external monitor port is provided, through which the computer automatically recognizes an external VESA DDC 2B compatible monitor. HDMI Out Port (BTO) A HDMI monitor can be connected to HDMI Out Port on the computer.

Bridge Media Slot This slot is for your memory card requirements like SD, Mini-SD, Micro-SD, SDHC, SDXC, MMC, Memory Stick and Memory Stick Pro Cards to provide memory card read on your computer.

Webcam (BTO) The computer has an internal camera. It supports VGA (640x480) without Macro module, which also equips with Internal MIC.

Battery (BTO) The computer has a removable 3/6/12 Cell Lithium Ion battery pack and an internal RTC battery (rechargeable).

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1 Hardware Overview

Figures 1-1/1-2/1-3 and 1-4 show the computer and its system unit configuration, respectively.

Figure 1-1 ID Parts Description Placement

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1 Hardware Overview

1.1 Features

Figure 1-2 Computer Block Diagram

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1.1 Features

1 Hardware Overview

Figure 1-3 System Board Configurations

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1 Hardware Overview

1.2 System Unit Components

1.2 System Unit Components
Figure 1-4 is Block Diagram of the System Unit.

Figure 1-4 System Unit Block Diagram

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1.2 System Unit Components

1 Hardware Overview

The system unit of the computer consists of the following components: Processor: Mobile Intel Arrandale Processor. Intel Core i5 Processor (FSB, 1066MHz) Core Speed: 2.26/2.40 GHz System Bus: 1066 MHz On-Die Level 2 Cache: 3 MB Intel Core i3 Processor (FSB, 1066MHz) Core Speed: 2.13/2.26 GHz System Bus: 1066 MHz On-Die Level 2 Cache: 3 MB Intel Pentium Processor (FSB, 1066MHz) Core Speed: 1.86 GHz System Bus: 1066 MHz On-Die Level 2 Cache: 3 MB Memory: Two expansion memory slots are provided. They can hold 1.0/2.0/4.0GB memory modules available as options to grow up to 8.0GB. PC3-8500 (1066MHz) DDR3 SDRAM supported 1024/2048/4096MB modules supported 1024 MB (128M x 64) 2048 MB (256M x 64) 4096 MB (512M x 64) DDR3 1.5 volt operation No parity bit 64-bit data transfer BIOS ROM (Flash EEPROM) 32Mb x 1 chip (4096KB flash parts) NvStorage Size : 64K NvStorage Free Space : 63K FV00 Size : 992K FV00 Free Space : 176K FV01 Size : 384K FV01 Free Space : 68K

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1 Hardware Overview System Controller Mobile Intel 5 Series Chipset HM55 PCH

1.2 System Unit Components

Direct Media Interface (DMI) PCI Express Interface Integrated Serial ATA (SATA) Host Controller Intel High Definition Audio Controller Simple Serial Transport (SST) 1.0 Bus Platform Environmental Control Interface (PECI) Universal Serial Bus (USB) Controller Integrated Gigabit LAN Controller Intel Active Management Technology with System Defense Intel I/O Virtualization (VT-d) Support Intel Trusted Execution Technology Support Power Management Logic External Glue Integration Enhanced DMA Controller System Management Bus High Precision Event Timers Timers Based on 82C54 Real-Time Clock System TCO Reduction Circuits Serial Peripheral Interface (SPI) Support Interrupt Controller Firmware Hub Interface Support Low Pin Count (LPC) I/F GPIO Analog and Digit Display Ports JTAG Boundary Scan Support

Bridge Media Controller REA_RTS5159 Memory Card Reader Controller Audio Controller CONEXANT CX20671 integrated audio controller supports multimedia. The sound system features contain the following: 4 Stereo DACs support 16-bit to 24-bit PCM format for stereo audio playback 6 stereo ADCs support 16-bit to 24-bit PCM format for stereo independent sound inputs All ADCs support 44.1K to 192.0K Hz sample rate

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1.2 System Unit Components

1 Hardware Overview

Digital microphone interface with internal MIC boost supporting Jack sense detects up to 4 jacks using only one sense pin Digital Mixer +3.3V analog and I/O operation; uses Vaux for power management modes Audio Director for Headphone and Internal Speakers Redirection Smart Audio GUI - advanced audio control KBC/EC (Keyboard Controller/Embedded Controller) A KBC WINBOND NPCE781LA0DX chip is used to serve as KBC/EC and Super IO: KBC Scan controller function Interface controller function EC Battery EEPROM 24C02 equivalent (128 words x 16 bits, I2C interface) integrated in battery pack Storing records of battery use Clock Generator ICS ICS9LPRS3197 Generating the clock signal required for the system Power supply sequence control Overheat shutdown support LED control Beep control Device ON/OFF Cooling fan speed control Universal I/O port Battery capacity check Flash memory reprogramming function EC access interface I2C communication control

LAN Controller

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1 Hardware Overview Atheros AR8152 / AR8151 - 10/100Mbit / 1Gbit

1.2 System Unit Components

IEEE802.3 10BASE-T/100BASE-TX physical layer interface IEEE 802.3u Auto-Negotiation support Digital Adaptive Equalization control 10BASE-T auto-polarity correction LAN Connect interface Automatic detection of "unplugged mode" Remote boot (PXE 2.1) Smart power down when link is not detected

Wireless LAN Controller Support following 3 kinds of mini PCI wireless LAN cards IEEE 802.11bg IEEE 802.11ag IEEE 802.11agn Data Rate IEEE 802.11bg: Standard 54M bps IEEE 802.11ag: Standard 54M bps IEEE 802.11agn: Standard 130M bps Frequency Channel IEEE802.11bg: 2.4GHz IEEE802.11ag: 2.4GHz / 5.4GHz IEEE802.11agn: 2.4GHz / 5.4GHz

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1.3 2.5-inch HDD

1 Hardware Overview

1.3 2.5-inch HDD
The computer contains an extremely low-profile, lightweight and high-performance HDD. The HDD incorporates 9.5 mm height magnetic disk and mini-Winchester type magnetic heads. The HDD interface conforms to Serial ATA. Storage capacities supported are 250, 320, 500 & 640GB. The HDD is shown in Figure 1-5 and some of its specifications are listed in Table 1-1.

Figure 1-5 SATA HDD Table 1-1 HDD Specifications
Item Capacity (GB) Rotational Speed (RPM) Height User Data Sectors Bytes / Sector Item Capacity (GB) Rotational Speed (RPM) Height User Data Sectors Bytes / Sector 640 GB 5400 rpm 9.5 mm 1,250,263,728 512 250 GB 5400 rpm 9.5 mm 488,397,168 512 Specifications 320 GB 5400 rpm 9.5 mm 625,142,448 512 Specifications 500 GB 5400 rpm 9.5 mm 976,773,168 512

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1 Hardware Overview

1.4 DVD Super Multi (+-R Double Layer)

1.4 DVD Super Multi (+-R Double Layer)
The DVD Super Multi drive accepts 12-cm (4.72-inch) and 8-cm (3.15-inch) discs. At maximum, the drive can play back DVD-ROM at 8x speed, read CD-ROM at 24x speed, and write CD-R at 24x speed, CD-RW at 4x speed, US CD-RW at 24x speed, High Speed CDRW at 10x speed, DVD-R at 8x speed, DVD-RW at 6x speed, DVD-R DL at 6x speed, DVD+R at 8x speed, DVD+RW at 8x speed, DVD+R DL at 6x speed and DVD-RAM at 5x speed. DVD Super Multi Drive is shown in Figure 1-6 and its specifications are listed in Table 1-2.

Figure 1-6 DVD Super Multi Drive Table 1-2 DVD Super Multi Drive Specifications
Item Data Transfer Rate (Mbytes/s) Access Time (ms) Average Random Access Data Buffer Size (Mbytes) Formats Supported 2MB DVD: DVD-VIDEO, DVD-ROM, DVD-R, DVD-RW, DVD-RAM, DVD+R, DVD+-R (Double Layer), DVD+RW. CD: CD-DA, CD-ROM, CD-R, CD-RW, CD-ROMXA, Photo CD (MultiSession), Video CD, CD-Extra (CD+), CD-Text. DVD-ROM mode 33.3 (U-DMA transfer mode 2) 16.7 (PIO mode 4, Multiword DMA mode 2) CD-ROM mode

130 ms

130 ms

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Error! Reference source not found.

1 Hardware Overview

1.5 Blu-Ray Writer
Blu-Ray Writer drive accepts 12-cm (4.72-inch) or 8-cm (3.15-inch) discs. At maximum, it can read CD-ROM at 24x speed, play DVD-ROM at 8x speed, read BD-ROM Video at 1.6x speed, BD-ROM Data at 6x speed, and write CD-R at 24x speed, CD-RW at 4x speed, High Speed CD-RW at 10x speed, Ultra Speed CD-RW at 16x speed, DVD-R at 8x speed, DVDRW at 6x speed, DVD-R DL at 4x speed, DVD+R at 8x speed, DVD+RW at 8x speed, DVD+R DL at 4x speed, DVD-RAM at 5x speed, BD-R at 6x speed, and BD-RE at 2x speed. Blu-Ray Writer drive is shown in Figure 1-7 and its specifications are listed in Table 1-3.

Figure 1-7 Blu-Ray Writer Drive Table 1-3 Blu-Ray Writer Drive Specifications
Item SATA Interface Average Random Access Time Buffer Memory Size 2MB (Mbytes) Formats Supported BD: BD-ROM, BD-R, BD-RE. DVD DVD-VIDEO, DVD-ROM, DVD-R, DVD-RW, DVD-R DL, DVD-RAM, DVD+R, DVD+RW, DVD+R DL. CD: CD-DA, CD-ROM, CD-R, CD-RW, CD-ROMXA, Photo CD (MultiSession), Video CD, CD-Extra (CD+), CD-Text Hybrid SACD. BD-ROM Mode 150 MB/s 300 ms 190 ms 180 ms DVD-ROM Mode CD-ROM Mode

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1 Hardware Overview

1.7 Batteries

1.6 Power Supply
The power supply unit provides many different voltages for the system board and performs the following functions: 1. Power input monitor Checks whether the DC power supply (AC adapter) is connected to the computer. Checks whether the battery pack is connected to the computer. Monitors the DC power supply input voltage (AC Adapter output voltage). 2. Power supply's internal control Turns on and off the battery pack charging power supply. Issues a charging current instruction to the PWM control IC of the battery pack charging power supply. Controls the supply of DC power supply input (AC Adapter output) to the power supply unit. Controls the supply of power to the system block (load/logic circuit side). Controls forced shutdown if the power supply malfunctions. 3. Logic circuit control Instructs the gate array to enable/disable tuning the power on. Controls power-on/off operation. 4. Status display Turns on the Power LED (in White). Battery indicator (in White, Amber or Amber Flash). 5. External interface Performs communication through the I2C bus (via the internal EC/KBC). Transfers the power supply operation mode. 6. Output monitor Monitors the voltage output to the system block (load/logic circuit side). Monitors the voltage, over voltage, input/output current of the battery pack. Monitors the internal temperature of the battery pack. Monitors the supply voltage from the AC adapter.

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Blu-Ray Writer drive accepts 12-cm (4.72-inch) or 8-cm (3.15-inch) discs. At maximum, it can read CD-ROM at 24x speed, play DVD-ROM at 8x speed, read BD-ROM Video at 1.6x speed, BD-ROM Data at 6x speed, and write CD-R at 24x speed, CD-RW at 4x speed, High Speed CDRW at 10x speed, Ultra Speed CD-RW at 16x speed, DVD-R at 8x speed, DVD-RW at 6x speed, DVD-R DL at 4x speed, DVD+R at 8x speed, DVD+RW at 8x speed, DVD+R DL at 4x speed, DVD-RAM at 5x speed, BD-R at 6x speed, and BD-RE at 2x speed. Blu-Ray Writer drive is shown in Figure 1-7 and its specifications are listed in Table 1-3.

Figure 1-7 Blu-Ray Writer Drive Table 1-3 Blu-Ray Writer Drive Specifications

1.7 Batteries
The computer has the following 2 types of batteries: Main Battery Pack Real Time Clock (RTC) Battery Table 1-4 lists the specifications of these batteries. Table 1-4 Battery Specifications
Battery Type Main Battery Pack 3 Cell 6 Cell Material Lithium Ion Lithium Ion Output voltage 10.8 V 10.8 V Capacity 2000 mAh 4400 mAh 5600 mAh

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1 Hardware Overview

1.7 Batteries

12 Cell RTC Battery

Lithium Ion Lithium Ion

10.8 V 3.0 V

9000 mAh 14 mAh

1.7.1

Main Battery The main battery pack serves as the computer's main power source when the AC adapter is not attached. The main battery maintains the state of the computer so that it can resume it.

1.7.2

Battery Charging Control Battery charging is controlled by WINBOND NPCE781L. When AC adapter and battery pack are attached to the computer, the NPCE781L controls the charge on/off state and detects a full charge.

Battery Charge When the AC adapter is attached, the battery is charged by off-state charge when the system is powered off or by on-state charge when it is powered on. Table 1-5 Quick/Normal Charging Time
State Off-State Charge On-State Charge 3/6/12 Cell 3/6/12 Cell Charge Time About 4 hours max About 4~10 hours max

NOTE: The time required for normal charge depends on the power consumption by the system. Using the fluorescent lamp and frequently accessing the disk consume much power and lengthen the charge time. Any of the following cases stops battery charge: 1. 2. The battery becomes fully charged. The AC adapter or battery pack is removed.

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1 Hardware Overview

3.

The battery or AC adapter voltage is abnormal.

Detection of full charge A full charge is detected only when the battery is being charged by quick or normal charge. A full charge is detected when either of the following conditions is met: 1. 2. The current in the battery charging circuit drops below the predetermined value. The charging time exceeds the fixed limit.

1.7.3

RTC Battery The RTC battery provides power to keep the current date, time and other system information in memory while the computer is turned off.

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2

Chapter 2 Troubleshooting

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Chapter 2
2.1 2.2 2.3

Contents

Outline.................................................................................................................... 2-1 Basic Flowchart...................................................................................................... 2-2 Power Supply ......................................................................................................... 2-6 Procedure 1 Power Icon Check....................................................................... 2-6 Procedure 2 Connection Check....................................................................... 2-7 Procedure 3 Replacement Check .................................................................... 2-7

2.4

System Board ......................................................................................................... 2-8 Procedure 1 Message Check ........................................................................... 2-8 Procedure 2 Test Program Check ................................................................... 2-9 Procedure 3 Replacement Check .................................................................... 2-9

2.5

HDD ..................................................................................................................... 2-10 Procedure 1 Message Check ......................................................................... 2-10 Procedure 2 Partition Check ......................................................................... 2-10 Procedure 3 Format Check............................................................................ 2-11 Procedure 4 Test Program Check ................................................................. 2-11 Procedure 5 Connector Check and Replacement Check............................... 2-13

2.6

Keyboard .............................................................................................................. 2-14 Procedure 1 Test Program Check ................................................................. 2-14 Procedure 2 Connector Check and Replacement Check............................... 2-14

2.7

Display ................................................................................................................. 2-15 Procedure 1 External Monitor Check ........................................................... 2-15 Procedure 2 Test Program Check ................................................................. 2-15 Procedure 3 Connector Check and Replacement Check............................... 2-15

2.8

ODD (Optical Disk Drive) ................................................................................... 2-17 Procedure 1 ODD Cleaning Check ............................................................... 2-17 Procedure 2 Test Program Check ................................................................. 2-17 Procedure 3 Connector Check and Replacement Check............................... 2-17

2.9

LAN...................................................................................................................... 2-19 Procedure 1 Test Program Check ................................................................. 2-19 Procedure 2 Connector Check and Replacement Check............................... 2-19

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2.10

Audio Test ............................................................................................................2-20 Procedure 1 Test Program Check..................................................................2-20 Procedure 2 Connector Check and Replacement Check...............................2-20

2.11

Cooling Module ....................................................................................................2-21 Procedure 1 Test Program Check..................................................................2-21 Procedure 2 Connector Check and Replacement Check...............................2-21

Figures Figure 2-1 Basic Flowchart (1/2) .....................................................................................2-3

Tables Table 2- 1 HDD Error Code and Status.........................................................................2-12

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2.1 Outline

2 Troubleshooting

2.1 Outline
This chapter describes the fault diagnosis procedures for field replaceable units (FRUs) in the computer. The FRUs covered here are as follows: 1. System board 2. HDD 4. Display 5. ODD drive 7. Speaker 8. Cooling module

3. Keyboard 6. LAN

See Chapter 4 for the procedures to replace FRUs and Chapter 3 for the procedures to use test programs. The following tools are required to perform the diagnostic procedures: 1. Diagnostics (maintenance test program) disk 2. Screwdrivers (2 mm, 2.5 mm) 3. Cleaning disk kit (for ODD drive cleaning) 4. Bootable CD 5. Multi-meter 6. External monitor 7. Headphone 8. Microphone 9. A-BEX TEST DVD 10. Music CD 11. DVD TSD-1 (TOSHIBA EMI DVD Test Media)

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2.2 Basic Flowchart

2.2 Basic Flowchart
The basic flowchart in Figure 2-1 serves as a guide for identifying a possibly faulty FRU. Before going through the diagnostic flowchart steps, verify the following: Ask the user if a password has been registered and, if so, ask him or her to enter the password. If the user has forgotten the system password, use a jump wire to make a short circuit on M/B B500 location, then turn the computer power on. When booted, the computer overrides password protection and automatically erases the current password. Make sure the Windows® 7 Home Edition has been installed on the HDD. Any other operating system can cause the computer to malfunction. Make sure any piece of optional equipment has been installed.

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Star t

Connect the AC Adapter

Follow the power supply diagnostic BATTERY LED / DC IN LED on ?? No Procedure in Section 2.3

Yes Turn the power on.

Follow the system board diagnostic Any error message displayed ?? No Follow the display diagnostic Message "Toshiba Leading Innovation "displayed Yes See the previous page to "Password=" displayed ?? No Follow the HDD diagnostic OS started ?? Yes 1 Figure 2-1 Basic Flowchart (1/2) No Procedure in Section 2.5 Yes Delete the password. No Procedure in Section 2.7 Yes Procedure in Section 2.4

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2.2 Basic Flowchart

1 No Follow the keyboard diagnostic procedure in Section 2.6

Keyboard works well ??
Insert Bootable CD into ODD or Bootable USB Memory into USB port.

Diagnostic Program Loaded?? Yes Perform each test with the diagnostic program.

No

Follow the diagnostic procedure

Any error detected by the diagnostic program ?? No Perform the continuous test to check if the error is intermittent.

Yes

Identify the test resulting in the error and perform the appropriate diagnostic procedures

Any error detected by the diagnostic program?? No The system is normal.

Yes

Identify the test resulting in the error and perform the appropriate diagnostic procedures

END

Figure 2-1

Basic Flowchart (2/2)

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2 Troubleshooting

If the diagnostic program cannot detect an error, the error may be intermittent. Run the continuous test program repeatedly to isolate the problem. Check the log utilities function to confirm which diagnostic test detected the error, then perform the appropriate troubleshooting procedures as follows: 1. If an error is detected by the System test, Memory test, Async test, Printer test, Sound test, or Real Timer test, follow the system board troubleshooting procedures in Section 2.4. 2. If an error is detected by the Hard Disk test, follow the HDD troubleshooting procedures in Section 2.5. 3. If an error is detected by the Keyboard test, follow the keyboard troubleshooting procedures in Section 2.6. 4. If an error is detected by the Display test, follow the display troubleshooting procedures in Section 2.7. 5. If an error is detected by the ODD test, follow the ODD troubleshooting procedures in Section 2.8. 6. If an error is detected by the LAN test, follow the LAN troubleshooting procedures in section 2.9. 7. If an error is detected by the Speaker test, follow the Speaker troubleshooting procedures in section 2.10. 8. If an error is detected by the Fan On/Off test, follow the cooling module troubleshooting procedures in Section 2.11.

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2.3 Power Supply

2.3 Power Supply
The power supply in the computer controls many functions and components. To check if the power supply is defective or malfunctioning, follow the troubleshooting procedures below as instructed. Procedure 1 Procedure 2 Procedure 3 Power Icon Check Connection Check Replacement Check

Procedure 1 Power Icon Check The following LED indicates the power supply status: Battery LED/ DC IN LED The power supply controller displays the power supply status through the Battery LED / DC IN LEDs as in the tables below.
Battery LED / DC IN LED On in Green On in Amber Blinking in Amber Off Power supply status AC Adaptor is plugged or Battery is fully charged Battery is being charged from AC Adaptor Critical low battery while driving the computer Else

If the Battery LED / DC IN LED off, follow the steps below: 1. Remove the battery pack and the AC adapter to shut off power supply to the computer. 2. Attach the battery pack and AC adapter back again. Check 1 Make sure the Battery LED / DC IN LED goes on. If it does not, go to Procedure 2. Make sure the computer is able to be powered without AC adaptor supply, if it does not, go to Procedure 3.

Check 2

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2.3 Power Supply Procedure 2 Connection Check Power is supplied to the system board as illustrated below:

2 Troubleshooting

AC adaptor AC power cord AC adaptor cord

System board

Battery pack
Follow the steps below to check whether each connector has been connected correctly: Check 1 Make sure the AC adaptor and AC power cord have been firmly plugged into the DC IN socket and wall outlet respectively. When they have been connected correctly, perform Check 2. Check 2 Connect a new AC adaptor and AC power cord. If the Battery LED / DC IN LED does not go on, go to Procedure 3. If the Battery LED / DC IN LED does not go on in Amber, perform Check 3. Check 3 Make sure the battery pack has been correctly installed in the computer and it is not fully charged. If the battery LED does not go on in Amber while the battery pack has been installed correctly, go to Procedure 3.

Procedure 3 Replacement Check The battery pack, system board or CPU may be faulty. Disassemble the computer according to Chapter 4 and follow the steps below: Check 1 Check 2 Replace the battery pack with a new one, if the battery pack is still not working properly, perform check 2. Replace the system board with a new one, if the battery pack is still not working properly, perform Check 3. Replace the CPU with a new one.

Check 3

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2.4 System Board
To check if the system board is defective or malfunctioning, follow the troubleshooting procedures below as instructed. Procedure 1 Message Check Procedure 2 Test Program Check Procedure 3 Replacement Check Procedure 1 Message Check When the power is turned on, the system performs the self-diagnostic Power On Self Test (POST) embedded in the BIOS ROM. The POST tests and initializes each IC on the system board. If an error message appears on the display, perform Check 1. If there is no error message, go to Procedure 2. If FREE-DOS or Windows 7 Home Edition is loaded normally, go to Procedure 3. Check 1 If the following error message is displayed on the screen, press the F1 key as prompted. These errors occur when the system configuration preserved in the RTC memory (generally called CMOS memory) does not match the actual configuration or when the data is lost. If you press the F1 key as prompted by the message, the TSETUP screen appears to set the system configuration. If the error message appears frequently when the power is turned on, replace the RTC battery. If any other error message is displayed, perform Check 2.
*** Bad RTC battery *** Check system. Then press [F1] key

Check 2

If the following error message is displayed on the screen, press any key as prompted by the message. The error message appears when either data stored in RAM to be resumed is lost because the battery has been exhausted or the system board is faulty.

*** Resume failure and press any key to continue ***

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2 Troubleshooting

Procedure 2 Test Program Check The maintenance test program contains several programs for diagnosing the system board and CPU. Execute the following test programs using the procedures described in Chapter 3. 1. System test 2. Memory test 3. Keyboard test 4. Display test 5. Hard Disk test 6. Mouse test 7. ODD test 8. Sound test 9. LAN test If an error is detected during these tests, go to Procedure 3. Procedure 3 Replacement Check The system board, memory, or CPU may be defective. Disassemble the computer following the steps described in Chapter 4 and replace the system board, memory module or CPU with a new one.

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2.5 HDD

2.5 HDD
To check if the 9.5mm HDD is defective or malfunctioning, follow the troubleshooting procedures below as instructed. Procedure 1 Message Check Procedure 2 Partition Check Procedure 3 Format Check Procedure 4 Test Program Check Procedure 5 Connector Check and Replacement Check

CAUTION: The contents of the HDD will be erased when the HDD diagnostic test or formatting is executed. Save the required contents of the HDD to floppy disks or other storage drive in advance.

Procedure 1 Message Check When the computer's HDD does not function properly, some of the following error messages may appear on the display. Follow the steps below to check the HDD. Check 1 If either of the following messages appears, go to Procedure 2. If the following messages do not appear, perform Check 2. Insert system disk in drive Press any key when ready ..... or Non-System disk or disk error Replace and press any key Check 2 Check SETUP to see if the Hard Disk option has been set to "Not used". If so, choose another setting and restart the computer. If the problem persists, go to Procedure 2.

Procedure 2 Partition Check Boot from the DOS system. Perform the following checks: Check 1 Type C: and press the Enter key. If you cannot change to drive C, perform Check 2. If you can change to drive C, perform Check 3. Type FDISK and press the Enter key. Choose "Display partition information" from the FDISK menu. If drive C is listed, perform Check 3. If drive C is not listed, return to the FDISK menu and choose the option to

Check 2

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2 Troubleshooting

create a DOS partition on drive C. Then restart the computer.. If the problem persists, go to Procedure 3. Check 3 If drive C is listed as active in the FDISK menu, perform Check 4. If drive C is not listed as active, return to the FDISK menu and choose the option to set the active partition for drive C. Then restart the computer. If the problem persists, perform Check 4. Enter DIR C: and press the Enter key. If the following message is displayed, go to Procedure 3. If contents of drive C are listed on the display, perform Check 5. Invalid media type reading drive C Abort, Retry, Fail? Check 5 Use the SYS command in the DOS system to install system files. If the following message appears on the display, the system files have been transferred to the HDD. Restart the computer. If the problem persists, go to Procedure 3. System transferred

Check 4

NOTE: If the computer is running Windows 7 Home edition and the hard disk capacity is more than 512 MB, the FDISK program will ask if you need support for a partition larger than 2 GB. Select Y for large partition support; however, be sure to read the precaution regarding access by other operating systems.

Procedure 3 Format Check The 2.5-inch HDD is formatted using the low-level format program and the FREE-DOS FORMAT program. Using these programs, follow the steps below to format the HDD. Check 1 Enter FORMAT C:/S/U to format the HDD and transfer system files. If the following message appears on the display, the HDD has been formatted. Format complete If you cannot format the HDD using the test program, go to Procedure 4. Procedure 4 Test Program Check Run the HDD test program stored on the maintenance test program disk for all test items. See Chapter 3 for details on how to use the test program. If an error is detected during the HDD test, an error code and status will be displayed. The error codes and their status names are listed in Table 2-1. If an error code is not generated and the problem still exists, go to Procedure 5.

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2.5 HDD

Table 2- 1 HDD Error Code and Status

Code 1 2 3 4 5 6 7 9 10 11 12 13 14 15 16

Status Get Parameter Fail ! Read Old Data Error Write Pattern Error Read Back Data Error Data Compare Error Restore Data Error Read Verify Error Seek Error Disk Controller Self Test Failed Disk Controller Test unexpected interrupt Failed Disk Controller action Test Failed Disk dos not support SMART Disk read attribute threshold error Disk read attribute value error Disk SMART attribute value error

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Procedure 5 Connector Check and Replacement Check The HDD, system board or CPU may be faulty. Disassemble the computer following the steps described in Chapter 4 and perform the following checks: Check 1 Make sure the following connectors have been firmly connected to the HDD, system board and CPU.
HDD System board CPU

If any connector is loose or off, reconnect it firmly and return to Procedure 1. If there is still an error, perform Check 2. Check 2 The HDD may be damaged. Replace it with a new one following the disassembling instructions in Chapter 4. If the problem persists, perform Check 3. The System board may be damaged. Replace it with a new one following the disassembling instructions in Chapter 4. If the problem persists, perform Check 4. The CPU may be damaged. Replace it with a new one following the disassembling instructions in Chapter 4.

Check 3

Check 4

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2.6 Keyboard

2.6 Keyboard
To check if the computer's keyboard is defective or malfunctioning, follow the troubleshooting procedures below as instructed. Procedure 1 Test Program Check Procedure 2 Connector Check and Replacement Check

Procedure 1 Test Program Check Execute the Keyboard test available as part of the maintenance test program. See Chapter 3 for information on how to perform the test. If an error is detected in the test, go to Procedure 2. If no error is detected, the keyboard itself is normal. Procedure 2 Connector Check and Replacement Check The keyboard or system board may be disconnected or faulty. Disassemble the computer following the steps described in Chapter 4 and perform the following checks: Check 1 Make sure the keyboard cable has been firmly connected to the system board.
Keyboard System board CPU

If the cable is loose or off, reconnect it firmly and return to Procedure 1. If there is still an error, perform Check 2. Check 2 The keyboard may be faulty. Replace it with a new one following the instructions in Chapter 4. If the problem persists, perform Check 3. The System board may be faulty. Replace it with a new one following the instructions in Chapter 4. If the keyboard is still not functioning properly, perform Check 4. The memory may be defective. Replace the memory module with a new one following the steps described in Chapter 4. If the problem persists, perform Check 5. The CPU may be faulty. Disassemble the computer following the steps described in Chapter 4 and replace the CPU with a new one.

Check 3

Check 4

Check 5

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2.7 Display

2 Troubleshooting

2.7 Display
To check if the computer's display is defective or malfunctioning, follow the troubleshooting procedures below as instructed. Procedure 1 External Monitor Check Procedure 2 Test Program Check Procedure 3 Connector Check and Replacement Check Procedure 1 External Monitor Check Connect an external monitor to the computer's external monitor port, then boot the computer. The computer automatically detects the external monitor even if resume mode is enabled. If the external monitor works correc