Text preview for : zebra_p330i_user_manual.pdf part of ZEBRA P330I uzer manual
Back to : zebra_p330i_user_manual.p | Home
Zebra® P330i Card Printer
User's Manual
980459-001 Rev. A
Foreword
This manual contains installation and operation information for the Zebra P330i Card Printers manufactured by Zebra Technologies Corporation, Camarillo, California.
Return Materials Authorization
Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-ofwarranty repair, contact Repair Administration for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing material and mark the RMA number clearly on the outside. Ship the equipment, freight prepaid, to the address listed below: · For USA, Latin America, and Asia / Pacific: Zebra Technologies Corporation Zebra Card Printer Solutions 1001 Flynn Road Camarillo, CA. 93012-8706.USA Phone: +1 (805) 578-5001 FAX: +1 (805) 579-1808 · For Europe and Middle East: Zebra Technologies Corporation Zebra Card Printer Solutions Pittman Way, Fulwood Preston, PR2 9ZD Lancashire, U.K. Phone: +44 - 1 - 772 - 797555 FAX: +44 - 1 - 772 - 693000
980459-001 Rev. A
P330i User's Manual
iii
Foreword
Copyright Notice
© 2004 ZIH Corp. This document contains information proprietary to Zebra Technologies Corporation. This document and the information contained within is Copyrighted by Zebra Technologies Corporation and may not be duplicated in full or in part by any person without written approval from Zebra. While every effort has been made to keep the information contained within current and accurate as of the date of publication, no guarantee is given that the document is error-free or that it is accurate with regard to any specification. Zebra reserves the right to make changes, for the purpose of product improvement, at any time.
Trademarks
P330i is a trademark and Zebra is a registered trademark of Zebra Technologies Corporation. Windows and MS.DOS are registered trademarks of Microsoft Corp. All other trademarks or registered trademarks are marks of their respective holders.
Warranty Information
Printers:
All Zebra Card Printers are warranted against defects in material or workmanship for twelve (12) months from the purchase date. Proof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or if any parts are improperly installed by the user.
Note · Products returned must be packaged in the original or comparable packing and shipping container. In the event equipment is not so packaged, or if shipping damage is evident, it will not be accepted for service under warranty. Surface Transportation charges for return to customers in the continental United States is paid by Zebra. Otherwise, Zebra pays CPT (carriage paid to) nearest airport, customer pays customs, duties, taxes, and freight from airport to destination. If Zebra determines that the product returned for warranty service or replacement is not defective as herein defined, the customer will pay all handling and transportation costs.
Printheads:
Since printhead wear is part of normal operation, the original printhead is covered by a twelve (12) month date. Warranty period begins on purchase date.
iv
P330i User's Manual
980459-001 Rev. A
Foreword
To qualify for this warranty, the printer must be returned to the factory or to an authorized service center. Customers are not required to purchase Zebra supplies (media and/or ribbons) for warranty qualification. If the use of other manufacturer supplies has caused any defect in the printhead for which a warranty claim is made, the user is responsible for Zebra's labor and material charges required to repair the defect. The warranty becomes void if the printhead is damaged; also if it is determined that failure to follow the preventive maintenance schedule listed in the User's Guide has caused defect in the thermal printhead for which a warranty claim is made.
Spare Parts:
All parts, print heads, maintenance kits, options kits, and accessories are warranted to be free of defects in material and workmanship for 90 days (except where otherwise denoted) from date of purchase. This warranty becomes void if the item is modified, improperly installed or used, or damaged by accident or neglect.
Product Disposal
Product Disposal Information · Do not dispose of this product in unsorted municipal waste. This product is recyclable, and should be recycled according to your local standards. For more information, please see our web site at: http://www.zebra.com/environment
Declarations of Conformity
89/336/EEC modified by 92/31/EEC and 93/68/EEC 73/23/EEC modified by 93/68/EEC 1999/5/CE
EMC Directive EMC Directive EMC Directive Low voltage Directive R&TTE Directive
EN 55022 (1998) EN 301489-3 V1.4.1 EN55024 (2001) EN 60950-1 (2001) EN300330-2 V1.1.1
RF Emissions control RF Emissions and Immunity for radio equipment Immunity to Electro-Magnetic Disturbances Product safety Radio Frequency Interferences
For a formal certificate, please contact the Compliance Office at Zebra's Camarillo facility.
980459-001 Rev. A
P330i User's Manual
v
Foreword
EUROPE: Norway Only: This product is also designed for IT power system with phase to phase voltage 230V. Earth grounding is via the polarized, 3-wire power cord. FI: "Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan" SE: "Apparaten skall anslutas till jordat uttag" NO: "Apparatet må tilkoples jordet stikkontakt" Model P330i conforms to the following specification: FCC Part 15, Subpart A, Section 15.107(a) and Section 15.109(a) Class B digital device.
Supplemental Information:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses ans can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference's by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. The user may find the following booklet, prepared by the Federal Communications Commission, helpful: How to identify and resolve Radio/TV Interference Problems. This booklet is available from the U.S. Government printing Office, Washington, D.C. 20402, Stock No. 004-00000345-4. Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules. Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Zebra may cause, harmful interference and void the FCC authorization to operate this equipment.
Industry Canada Notice
This device complies with Industry Canada ICS-003 class B requirements.
vi
P330i User's Manual
980459-001 Rev. A
Foreword
P330i Printer Model
The Zebra Product Number tells a story: Here is a quick review of the Zebra Card Printer Series numbering and lettering system to help you. Model numbers include identifiers that specify options using the following lettering conventions:
Part Number P330i-_____-___
Description Base Printer P330i Color Card Printer Smart Card Options None Contact encoder & MIFARE contactless & HID iCLASS Contact Encoder Contact encoder & HID iCLASS Contact encoder & MIFARE contactless Contact station HID iCLASS MIFARE contactless & HID iCLASS MIFARE contactless Magnetic Encoder None Yes (select defaults below) Magnetic Encoder Defaults None Stripe Down, HiCo Stripe Up, HiCo Memory Expansion None Interface USB Only USB and Ethernet Power Cords U. S. and Europe U. K. and Australia Windows Drivers and User Documentation / Training CD
_ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _
-
0 A B C D E F G H
_ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _
-
_ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _
_____-_0___-___ _____-_M___-___ _____-__0__-___ _ _ _ _ _ - _ _ 1_ _ _ - _ _ _ _____-__3__-___ _____-___0_-___ _____-____A-___ _____-____C-___ _____-_____-I__ _____-_____-U__
_____-_____-_D0
Windows Drivers and User Documentation / Training included on one CD (Software & Documentation Package) which contains Multi-language documentation Windows Drivers and User Documentation / Training included on one CD (Software & Documentation Package) which contains Multi-language documentation and free demo application software
_____-_____-_A0
980459-001 Rev. A
P330i User's Manual
vii
Foreword
Icons
Throughout this manual, different icons highlight important information, as follows:
Note · Indicates information that emphasizes or supplements important points of the main
text.
Important · Advises you of information that is essential to complete a task, or points out the importance of specific information in the text.
Provides an example or scenario to demonstrate or clarify a section of text.
Electrostatic Discharge Caution · Warns you of the potential for electrostatic discharge.
Electric Shock Caution · Warns you of a potential electric shock situation.
Caution · Warns you of a situation where excessive heat could cause a burn.
Caution · Advises you that failure to take or avoid a specific action could result in physical harm to you, or could result in physical damage to the hardware.
viii
P330i User's Manual
980459-001 Rev. A
Table of Contents
1 · Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Controls, Connectors, and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2 · Installation and Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Unpacking the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Installing the Print Driver Software and Setting Driver Options . . . . . . . . 10 Installing the P330i Print Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Loading a Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Installing the Card Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Setting the Card Thickness Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Loading Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Card Output Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Connecting the Printer to your Computer. . . . . . . . . . . . . . . . . . . . . . . . . 21 Connecting Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Printing a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Packing the P330i Printer for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3 · Printing a Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Setting Printer Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Printing a Sample Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Feeding One Card at a Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4 · Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 When to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
980459-001 Rev. A P330i User's Manual ix
Table of Contents
Contents (Continued)
Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Card Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 When to Replace the Cleaning Roller . . . . . . . . . . . . . . . . . . . . . . . . . 32 How To Replace the Cleaning Roller. . . . . . . . . . . . . . . . . . . . . . . . . . 32
5 · Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Print Quality Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Troubleshooting the Ethernet Connection and Adapter. . . . . . . . . . . . . . . 41 Resetting to Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Ethernet Adapter Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Network Status/Activity Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
6 · Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Card Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Card Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Bi-Directional Communications Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . 47 Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Appendix A · Magnetic Card Stripe Encoder . . . . . . . . . . . . . . . . .49
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Media Loading Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Sample Encoding Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Magnetic Encoder Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 When to Clean. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 ISO Standard Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Appendix B · Smart Card Contact Station. . . . . . . . . . . . . . . . . . . .53
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Media Loading Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Smart Card Contact Station Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
x
P330i User's Manual
980459-001 Rev. A
Table of Contents
Contents (Continued)
Appendix C · Connecting to a Network . . . . . . . . . . . . . . . . . . . . . 55
Printer Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 External Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Internal Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
980459-001 Rev. A 11/02/2004
P330i User's Manual
xi
Table of Contents
xii
P330i User's Manual
980459-001 Rev. A
1
Introduction
Thank you for choosing the Zebra P330i Card Printer. This manual guides you to efficient start up and operation of your new Card Printer.
Printer Features
The following shows the main functional features found on your P330i Printer.
Print Head Main Cover (shown open) Print Head Carriage (shown in open position) Print Head Carriage Latch Card Feeder Cover (shown open) Card Thickness Control
(Optional) Magnetic Encoding Station
Card Cleaning Cartridge
Panel Button Output Hopper (shown in open position)
Ribbon Take-Up Spindle
Ribbon Supply Spindle
(Optional) Smart Card Contact Station
LCD Display Panel
980459-001 Rev. A
P330i User's Manual
1
Introduction Controls, Connectors, and Indicators
Controls, Connectors, and Indicators
Your P330i Printer has an LCD Display Panel and a Panel Button on the front and a power connector, power switch, and interface connector(s) on the rear panel.
Panel Button
LCD Display Panel
10/100base-T Connector *
Ethernet Switch * Network Status / Activity LED *
Power Switch
Ethernet Adapter Status LED * * These are on the optional Ethernet Adapter.
Power Connector USB Connector Optional DB-9 Connector location for Smart Card Contact Station
2
P330i User's Manual
980459-001 Rev. A
Introduction Controls, Connectors, and Indicators
LCD Panel
The LCD Panel can display the following messages:
Message Operational
Mode
INITIALIZING READY DOWNLOADING DATA PRINTING MONO MAG ENCODING CONTACT ENCODING PRINTING CYAN PRINTING YELLOW PRINTING MAGENTA PRINTING BLACK PRINTING OVERLAY DOWNLOADING FW CLEANING PRINTER
Warnings
Scrolling Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed
CLEAN PRINTER REMOVE RIBBON THEN CLOSE HEAD EMPTY FEEDER & PRESS BUTTON LOAD CLEANING CARD IN FEEDER PRESS BUTTON TO CONTINUE FEED LONG CLEANING CARD IN EXIT CLEANING PRINTER ENCODING ERROR (printing stops) INVALID MAGNETIC DATA (encoding stops) REMOVE RIBBON
Scrolling Scrolling Scrolling Scrolling Scrolling Scrolling Scrolling Blinking Scrolling Fixed
Errors (Printer will not operate)
OUT OF RIBBON MECHANICAL ERROR OUT OF CARDS PRINT HEAD OPEN
Blinking Blinking Blinking Blinking
980459-001 Rev. A
P330i User's Manual
3
Introduction Controls, Connectors, and Indicators
4
P330i User's Manual
980459-001 Rev. A
2
Installation and Setup
General Information
This section will guide you through the installation and setup of your P330i Card Printer. This consists of the following procedures, which should be performed in the order presented. · Unpacking the Printer · Installing the Print Driver Software and Setting Driver Options · Loading a Ribbon · Installing the Card Cleaning Cartridge · Setting the Card Thickness Control · Loading Cards · Connecting the Printer to your Computer · Connecting Power · Printing a Test Card to verify printer operation The procedure to be followed for Packing the Printer for Shipment is given at the end of this section. The printer should be placed in a location that allows easy access to all sides. The printer should never be operated while resting on its side or upside down.
980459-001 Rev. A
P330i User's Manual
5
Installation and Setup Unpacking the Printer
Electric Shock Caution · Limit AC power supplied to the P330i Printer to 110 ~ 230 volts, 60 ~ 50 Hertz. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device. Never operate the printer in a location where operator, computer, or printer can get wet. Personal injury could result. The printer must be connected to an earthed electrical power source and properly protected against electrical surges and grounding faults; the electrical reliability of the printer is based on the reliability of the mains power source and with the earth connection. The printer's power supply is an internal unit that can only be serviced or replaced by trained and authorized personnel.
Unpacking the Printer
Your P330i Card Printer ships in a carton and protective anti-static bag. Keep all packaging material in case you need to move or re-ship the printer.
1. Inspect the shipping container to ensure that no damage has occurred during shipment. If
any damage is apparent, file a claim with the shipper.
2. Unlatch and remove the handles on either end of the shipping container, as shown in the
figure below.
UP
3. (See the figure on the next page as you perform the following steps.) Lift the upper part of
the shipping container off of the lower part (which will still hold the printer and its packing material).
4. Remove the packing material around the top of the printer.
6
P330i User's Manual
980459-001 Rev. A
Installation and Setup Unpacking the Printer
5. Lift the printer out of the carton by holding it with both hands. 6. Please ensure that you have a clean and nearly dust free environment for proper operation
and storage of the printer.
7. Make sure the following items are included with your P330i printer:
980459-001 Rev. A
P330i User's Manual
7
Installation and Setup Unpacking the Printer
CD-ROM with Driver Wizard and User's Manual
Card Cleaning Cartridge
Power Cables (2) USB Cable
Cleaning Kit
If any items are missing, please contact your dealer. To reorder, please refer to Appendix D of this manual.
8. Remove packing tape securing the printer's Main Cover and Card Feeder Cover. 9. Your P330i Printer ships with warning tape where the Card Cleaning Cartridge will be
installed, and a pad that protects the print head from possible damage in shipment. To remove the tape and pad, follow the following steps:
a.
Open the printer's main cover by lifting at its lower front lip.
8
P330i User's Manual
980459-001 Rev. A
Installation and Setup Unpacking the Printer
b.
Locate the Print Head protection pad and the Card Cleaning Cartridge location tape (see below).
Remove me
A NST L
L
Print Head Protection Pad
I
Card Cleaning Cartridge Location Tape
c.
Release the Print Head Carriage by pushing the Print Head Carriage Latch to the left, and raise the Print Head Carriage. It will remain open at about a 45° angle.
Print Head Carriage Latch
980459-001 Rev. A
P330i User's Manual
9
Installation and Setup Installing the Print Driver Software and Setting Driver Options
d.
Remove the print head protection pad. Keep the pad, as well as the other packing material and the shipping carton, in case the printer is shipped or moved. If the original material is lost, a replacement Shipping Kit can be ordered from Zebra; please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer.
Installing the Print Driver Software and Setting Driver Options
Printing with the P330i Printer requires the Windows Printer Driver and your card design/ issuing software or printer command level programming through the printer interface. The P330i Card Printer can be used with any Windows 2000 or Windows XP computer, using the drivers provided on CD with the printer. This section contains information on the printing of a sample card in color (using the 5-panel color ribbon YMCKO and the Windows Printer Driver).
Note · If updating the printer driver from a previous version, before installing the updated
printer driver version, always delete the existing version from your computer.
Installing the P330i Print Driver
To install the P330i Printer Driver automatically on all Operating Systems, use the Zebra Install Wizard.
Note · Ensure that you have administrative privileges to perform this installation, or contact
your IT department. The Install Wizard will walk you through the appropriate installation steps. The Wizard will: · Automatically launch when the driver CD is inserted.
10
P330i User's Manual
980459-001 Rev. A
Installation and Setup Loading a Ribbon
·
·
From the main menu of your documentation CD, select your desired language and then select "DRIVERS" from the subsequent menu. The Install Wizard will walk you through the appropriate steps. Delete previous versions of the driver and clean up any necessary Registry entries. You must select "Remove" from the install options to remove any previous driver versions.
Loading a Ribbon
i Series Printers require the use of i Series ribbons for full color printing. The Resin Thermal Transfer and Dye Sublimination ribbons for P330i are specifically designed for your P330i Printer.
1. Place the printer power switch in the OFF (0) position. 2. If the printer's Main Cover is closed: a.
Open the printer's Main Cover; lift it by the lip at the bottom front as shown in the figure below left.
Electrostatic Discharge Caution · DO NOT TOUCH the Print Head or the electronic components on the Print Head Carriage. Discharges of electro-static energy that accumulate on the human body or other surfaces can damage the Print Head or other electronic components used in the printer.
Note · Avoid any direct contact with the print head to prevent transfer of oils or
contamination. Outside of normal operation, only the Zebra-approved cleaning materials should come in contact with the print head.
b.
Raise the Print Head Carriage by pressing the release latch to the left (toward the output hopper) and lifting as shown below to about a 45° angle. The Print Head Carriage will stay in that position, as shown at the right below.
P330i User's Manual 11
980459-001 Rev. A
Installation and Setup Loading a Ribbon
Ribbon Take-up Spindle
Ribbon Supply Spindle
3. Locate the Ribbon Supply Spindle and the Ribbon Take-up Spindle (see above). Load
ribbon onto the supply spindle (under the print head carriage) flange side in, and load the empty core (with tape attached) onto the take-up spindle. Make sure the ribbon comes off the top of the supply spindle and feeds to the top of the take-up spindle.
Take-up Spool
Flange
Supply Spool
12
P330i User's Manual
980459-001 Rev. A
Installation and Setup Loading a Ribbon
Caution · Do not touch the print head if the printer has been in service within the last 10 minutes. It could be very hot and cause a burn.
Electrostatic Discharge Caution · A static discharge is possible if you touch any exposed metal parts. Use of an anti-static wrist strap or comparable anti-static protection is required.
4. Gently press the print head carriage down until it is fully lowered, as shown below. Very
little force is neccessary to perform this step.
Note · During normal operation (with power connected and turned on), the ribbon would
automatically synchronize when the Print Head is restored to its fully-down position. The ribbon would be identified and the corresponding parameters sent to the driver. Since power is not connected at this point in the Installation and Setup Procedure, nothing will happen when the Print Head Carriage is closed. The ribbon will synchronize when power is turned on.
980459-001 Rev. A
P330i User's Manual
13
Installation and Setup Installing the Card Cleaning Cartridge
Installing the Card Cleaning Cartridge
The Card Cleaning Cartridge cleans the cards entering the printer. The Card Cleaning Cartridge consists of a Cartridge Frame and an Adhesive Roller, which are packed together.
1. Remove the Cartridge Frame and the Adhesive Roller from their packaging. Insert the
Adhesive Roller into the Cartridge Frame, as shown below. To avoid contamination, always hold the frame and the roller by the ends. .
2. Peel the protective wrapper from the Adhesive Roller.
3. If the printer's main cover is closed, open it. Locate the area where the Card Cleaning
Cartridge will be installed (initially, this area was covered by a warning tape).
Card Cleaning Cartridge Mounting Location
14
P330i User's Manual
980459-001 Rev. A
Installation and Setup Installing the Card Cleaning Cartridge
4. Locate the slot at the rear of the Card Cleaning Cartridge mounting location; see below.
Card Cleaning Cartridge Positioning Slot
5. Hold the Card Cleaning Cartridge by the extended "handle" (so the large arrow on the top
is pointing away from you). With the cartridge at about a 30° angle (pointing downward), insert the lip of the cartridge into the slot, until the cartridge seats against the back wall. Then press the front of the cartridge down until it seats all the way down and latches with an audible "click". See below.
Slot
Card Cleaning Cartridge in final position
6. Close the printer's Main Cover.
980459-001 Rev. A
P330i User's Manual
15
Installation and Setup Setting the Card Thickness Control
Setting the Card Thickness Control
The Card Thickness Control is set by the user to adjust the gap as cards enter the printer, to prevent double-feeds (which could cause a jam) or mis-feeds.
Note · Set the Card Thickness Control before loading cards.
1. Open the Card Feeder cover. The cover is hinged; lift it by the lip at the right front corner.
Note · To reduce contamination and ensure better print quality, minimize the time the Card Feeder cover is open.
2. The Card Thickness Control Lever is at the front of the left-side opening of the Card
Feeder area.
16
P330i User's Manual
980459-001 Rev. A
Installation and Setup Setting the Card Thickness Control
Card Thickness Control
3. There are four detents to set the position of the Card Thickness Control. Slide the Card
Thickness Control to the position corresponding to the following:
Detent Position Highest 3rd position 2nd position Lowest
Card Thickness 50 mil (1.27 mm) to 60 mil (1.52 mm) 30 mil (0.76 mm) to 50 mil (1.27 mm) 20 mil (0.51 mm) to 40 mil (1.02 mm) 10 mil (0.25 mm) to 20 mil (0.51 mm)
Note · The overlap in settings above accomodates variations in environmental conditions
(especially humidity) and cards from different manufacturers. In general, start at the lowest position and move the lever up until cards feed reliably.
Note · "60 mil" ("1.524 mm") cards may have a significant variation (over 10%) in the
actual thickness of the cards; do not use these cards unless each card has been measured to have a thickness less than 66 mil (1.676 mm).
980459-001 Rev. A
P330i User's Manual
17
Installation and Setup Loading Cards
Loading Cards
This section shows how to load plastic cards into the P330i Printer. The P330i can use cards with a range of thickness from 10 mil (0.25 mm) to 60 mil (1.5 mm).
Note · Do not mix cards of different thicknesses!
The P330i Printer can also load and print cards fed individually. Information on this is given in the next chapter.
Note · DO NOT bend cards or touch print surfaces as this can reduce print quality. The
surface of the cards must remain clean and dust free. Always store cards in an enclosed container. Ideally, use cards as soon as possible.
Note · For cards with magnetic stripe, refer to Appendix A for loading instructions.
The plastic cards generally come in decks of 100 cards; the Card Feeder can hold a full deck of 100 30-mil cards. Cards sometimes will stick together; this can cause mis-feeding or doublefeeding. To avoid this, separate the cards before loading, as described in steps 2 through 4 below.
1. If the Card Feeder cover is closed, open it. The cover is hinged; lift it by the lip at the right
front corner.
Note · To reduce contamination and ensure better print quality, minimize the time the Card Feeder cover is open.
18
P330i User's Manual
980459-001 Rev. A
Installation and Setup Loading Cards
Caution · Do not touch print surfaces of the cards; this can reduce print quality
2. Remove all wrapping from the card deck. 3. Holding the card deck by the sides, hold it vertically against a flat surface such as a
desktop. If the deck is too thick for your hand to hold it comfortably, use about half a deck at a time.
4. Push the stack back and forth to an angle of about 45° from vertical, so as to separate all of
the cards.
Note · Static charges and edge burrs from the card die-cutting process can render individual cards stuck together with significant adhesion force. These cards must be physically separated from each other before inserting into the feeder; if not separated, feeding or printing problems may occur.
5. Restore the card stack to its original squared-off condition, and place the cards in the input
hopper.
6. Note that there will be a "gap" in the card stack, with several cards lying flat and the cards
above angled upward, as shown in the exaggerated drawing below. This is normal and ensures proper feeding.
980459-001 Rev. A
P330i User's Manual
19
Installation and Setup Card Output Hopper
Note · Do not try to eliminate the gap by pressing down on the card stack in the input
hopper; this can cause misfeeds.
Card Output Hopper
The card output hopper is normally extended to receive the printed cards. The printer may be operated with the card output hopper in its closed position; in this case the cards will not be collected in the output hopper.
1. Pull the card output hopper out to place it in its functional position.
Note · The output hopper is a very snug fit to prevent it from moving during shipping or
operation; firm force is required to change its position.
2. When not using the printer, slide the card output hopper back into its closed position to
protect the printer from dust and protect the output hopper from damage.
3. The output hopper can be completely removed from the printer if necessary by inserting a
thin, blunt object (such as a pencil) up through the hole in the bottom of the printer enclosure and pressing (up) to release the hopper while simultaneously pulling the hopper out. To re-install the output hopper, simply slide the output hopper in until it locks in place.
20
P330i User's Manual
980459-001 Rev. A
Installation and Setup Connecting the Printer to your Computer
Connecting the Printer to your Computer
The P330i Printer includes a standard USB interface. As an option, the printer can be ordered with a 10/100base-T Ethernet Adapter (in addition to the USB interface). The Ethernet Adapter can also be ordered as an add-on option and installed in the field by a Zebra factory certified technician.
1. If using the USB interface, use the supplied USB cable to connect between the USB
connector on the printer and a USB port on the computer, as shown below. (Note that the figure below shows the optional Ethernet Adapter directly above the USB Connector; this may not be present on your printer.)
Power Switch
(Optional) Ethernet Connector
Power Connector
USB Connector
2. If your printer includes the optional Ethernet Adapter as well as the standard USB
connection, use either the supplied USB cable or a standard Ethernet cable to connect the printer to a corresponding port on the computer or network.
Important · Do not use both USB and Ethernet connections at the same time!
Important · Intermittent or unpredictable operation may occur from unsecured connectors. If damaged, the power cable must be replaced by an exact equivalent.
980459-001 Rev. A
P330i User's Manual
21
Installation and Setup Connecting Power
Connecting Power
The P330i Printer includes an internal AC power supply that accepts nominal input voltage in the range from 110 to 230 volts at 50 to 60 Hertz. The power source must be grounded. Depending on specific model number, your P330i Printer will include one or two power cords; use the one that is appropriate for the AC power source connection at your location. If neither has an appropriate connector, AC power cords may be purchased locally; make sure it is a three-wire (grounded) cord.
Power Switch
Power Connector
1. Place the Printer's power switch in the OFF ( O ) position. 2. Depending on your local AC voltage, plug the appropriate power cord into the printer's
power connector and a grounded AC power source connection.
Caution · If the power cord appears damaged in any way, or if the power cord will not securely plug into the Printer's power connector or the AC power source connection, STOP! Use of a damaged or incorrect power cord could cause equipment damage, result in an electrical fire, or possibly cause injury.
3. To turn the Printer on, set the Printer's power switch to the ON ( | ) position.
22
P330i User's Manual
980459-001 Rev. A
Installation and Setup Printing a Test Card
Printing a Test Card
With ribbon and cards loaded, your P330i Printer is ready to print. To check the operation of the printer, you should print a test card. (Printing a test card does not require that the printer be connected to your computer or network, but power must be applied.)
1. Set the printer's power switch (on the back of the printer) to the OFF ( O ) position. 2. While pressing the Printer's front panel button (next to the LCD display panel), switch the
printer ON ( | ).
3. Hold the panel button until the LCD display panel reads "SELF TEST". 4. Release the panel button, and the test card will print.
This is an example of the test card:
PLASTIC CARD PRINTER
PRINTER: P330iM
Serial N°: XXXXX Firmware: XXXXXXX
300 dpi TEST CARD
Head resistance: XXXX Offset: XXXX-XXXX EC:XX Printing counter: XXXXX
Packing the P330i Printer for Shipment
If the P330i Printer is to be shipped, it is important to use the original packing and shipping material to prevent damage to the Printer. If the original material is lost, a replacement Shipping Kit can be ordered from Zebra; please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer.
Note · The specifics of the shipment and the printer's condition may influence which of the following steps are followed; common sense should prevail.
1. Remove cards in the card feeder: a.
While the printer still has power applied and is turned on, and is still connected to the host computer, remove cards from the card feeder. The last card may be difficult to remove. If so, use the Eject Card command available through the driver on the host computer to eject the last card that is staged in the feeder.
Caution · Do not physically pull the last card out of the feeder staging area. This could damage the printer and void the warranty, as well as damage the card.
b.
Close the Card Feeder Cover.
980459-001 Rev. A
P330i User's Manual
23
Installation and Setup Packing the P330i Printer for Shipment
2. If the printer still has power applied and is turned on, and is still connected to the host
computer, set the printer's power switch (on the back of the printer) to the OFF ( O ) position, and disconnect the interface and power cables to the printer.
3. Open the Main Cover. Open the Print Head Carriage and remove the Ribbon. (If you wish
to save the ribbon for future use, you may want to put it in a plastic bag for storage.)
4. Insert the print head protection pad, and close the Print Head Carriage. Remove the Card
Cleaning Cartridge and place it in the upper foam insert. Close the Main Cover.
5. Slide the Output Hopper in all the way against the Printer. 6. Place the Printer in its protective plastic bag. 7. Place the lower foam insert in the lower part of the shipping carton. 8. Use both hands to carefully place the Printer into the recess in the lower foam insert. 9. Place the upper foam insert onto the Printer and gently press it down so it makes a snug fit
on the Printer; the top of the upper foam insert should be even with the upper edge of the lower part of the shipping carton.
10. Slide the upper part of the shipping carton down over the lower part. 11. Insert and close the handles/latches.
24
P330i User's Manual
980459-001 Rev. A
3
Printing a Card
Printing with the P330i Card Printer is similar to printing with any other printer in a Windows environment. · The Printer Driver Software is installed on your computer (see Chapter 2). · The P330i Printer is connected to the power source and the computer (see Chapter 2). · The P330i Printer is selected by either the Operating System or the appropriate application software program. · Printer Properties are set (the factory default values will be appropriate for many applications). · Card printing is directed by the appropriate application software program.
Setting Printer Properties
Printer Properties can be set either at the Operating System level or within the application software program used for printing cards.
Note · In the following description of setting Printer Properties, only those properties and
options that are suitable for being set by the User are described. The User should not make selections or set parameters unless they are specifically described in this section
Preferences settings can configure the P330i Card Printer for Landscape (wide) or Portrait (tall) printing orientation, and allow the user to verify that the desired ribbon is installed in the printer. (Monochrome ribbons are selected via the drop-down menu.) If the P330i Printer includes the optional magnetic card stripe encoder, encoding parameters and coercivity can be set. Printer cleaning can be initiated from the Tools window (printer cleaning can also be initiated at the printer; see Chapter 4).
980459-001 Rev. A P330i User's Manual 25
Printing a Card Printing a Sample Card
Also from the Tools window, the Test Card can be selected from several pre-loaded styles. "Single Feed Options" allows Disabling or Enabling Single Feed Support. · If "Disable Single Feed Support" is selected, when the P330i Card Printer runs out of cards in the feeder, the LCD display will read OUT OF CARDS. To continue, press the panel button. · If "Enable Single Feed Support" is selected, when the P330i Card Printer runs out of cards in the feeder it will wait until a card is inserted in the single-card slot or cards are loaded in the feeder, and then will automatically continue.
Printing a Sample Card
Sample card designs are installed with the printer driver. Sample cards require Microsoft Word or Microsoft Paint application software. The cards are accessed via the Start menu. Select Start, select Programs, select Zebra Card Printers, and select a sample card, or follow the directions below to design a card. Follow these steps to design and print your first card:
1. Launch Microsoft Word Software. Depending on your computer configuration this may be
done by double-clicking an icon on your desktop, or by clicking the Windows Start icon, selecting Programs, and navigating to Microsoft Word
2. Go to the File menu and choose Page Setup. 3. Select the Paper Size tab, choose Card. Under orientation, select Landscape. 4. Select the Margins tab, and set the Top, Bottom, Left, and Right margins to 0 (zero). 5. Click OK to close the Page Setup window. 6. The card appears on the screen. 7. Design a card with both black and colored text and with colored pictures (see example
below).
us! http://www.zebracard.com
Note · For cards thinner than 20 mils (0.51 mm) or thicker than 40 mils (1.02 mm), the card
design must be limited to (1) no more than two 30 mm x 30 mm areas of full color, (2) black information (text and barcode, for example) must cover no more than 50% of the card area, and (3) there must be at least a 5mm unprinted border along all edges. For cards with thickness between 20 mils (0.51 mm) and 40 mils (1.02 mm), these restrictions do not apply; full color printing is permitted edge to edge in both directions.
26
P330i User's Manual
980459-001 Rev. A
Printing a Card Feeding One Card at a Time
8. Once you are ready to print, go to the File menu and select Print. 9. If the printer was not selected as the default printer, go to the File menu, select Print
Setup and choose Zebra P330i Card Printer from the printer names list. Then Close the Print Setup dialog box.
10. The printer will feed in a card and start printing (the data download time will vary
depending on the complexity of the card design and the processing speed of your computer).
11. Once the printing job is complete, the card is ejected from the printer.
Feeding One Card at a Time
A Manual Feed Slot is available below the Card Input Hopper for feeding single cards. The Card Input Hopper must be empty for single-card feeding to work properly.
1. Open the Card Feeder cover. Verify that there are no cards in the feeder, then close the
Card Feeder cover.
2. Insert a single card into the slot below the Card Feeder. Do not feed more than one card at
a time.
Note · If single-card feeding will be the normal mode of operation, you may select that mode through the driver software. In single-card feed mode, the card will not be printed until the print job has been sent to the printer and the card to be printed has been inserted into the single-card feed slot
980459-001 Rev. A
P330i User's Manual
27
Printing a Card Feeding One Card at a Time
28
P330i User's Manual
980459-001 Rev. A
4
Cleaning
Caution · PROTECT YOUR FACTORY WARRANTY! The recommended cleaning procedures must be performed to maintain your factory warranty. Other than the recommended cleaning procedures described in this manual, allow only Zebra authorized technicians to service the P330i Printer. NEVER loosen, tighten, adjust, bend, etc., any part or cable inside the printer. NEVER use a high pressure air compressor to remove particles in the printer.
Cleaning the Printer
Clean your P330i Printer using Pre-Saturated Cleaning Cards provided. The regular use of these cards will clean and maintain important parts of your printer that cannot be reached, including the Print Head, Transport Rollers, and optional Magnetic Encoder Station.
When to Clean
When the LCD Panel displays the message CLEAN PRINTER. Approximately every 1000 cards when using 5-panel color ribbon, or every 5000 cards when using a monochrome ribbon.
980459-001 Rev. A
P330i User's Manual
29
Cleaning Cleaning the Printer
How to Clean
Note · This cleaning procedure uses two cleaning cards. One cleaning card is the size of a regular plastic card, and is referred to as the "cleaning card." The other is elongated, with a wider section at one end; it is referred to as the "long cleaning card."
1. Leave the Printer power on, or turn it on if it was off. 2. Initiate the cleaning process by either of the following methods:
· ·
At the printer, press and hold the panel button for several seconds, until the LCD Panel displays the message REMOVE RIBBON THEN CLOSE HEAD. From the computer, enter the P330i Printer Tools software, and click on the CLEAN button. The LCD Panel will display the message REMOVE RIBBON THEN CLOSE HEAD.
3. Open the Main Cover, release the Print Head Carriage, and remove the ribbon. Then close
the Print Head Carriage. (For details, see Chapter 2.) The LCD Panel will display the message EMPTY FEEDER & PRESS BUTTON.
4. Open the Card Feeder Cover and remove cards from the Card Feeder. The last card is
difficult to remove; leave it in place. Press the Panel Button on the front of the printer. The card remaining in the feeder will be ejected. The LCD Panel will then display the message LOAD CLEANING CARD IN FEEDER.
5. Place a pre-saturated Cleaning Card into the Card Feeder. The Cleaning Card will
automatically feed into the printer and the cleaning process will start (there is a several second delay after the Cleaning Card feeds before the cleaning movement starts). While the cleaning process is underway, the LCD Panel will display the message CLEANING PRINTER.
6. At the conclusion of this part of the cleaning process, the Cleaning Card will be ejected,
and the LCD Panel will display the message PRESS BUTTON TO CONTINUE.
7. After the user presses the panel button, the LCD Panel will display the message FEED
LONG CLEANING CARD IN EXIT. Insert the long end of the long cleaning card into the card exit (directly above the Output Hopper). If the user inserts a "regular" cleaning card into the card exit, the LCD Panel will display the message INVALID CARD, PRESS BUTTON until the user presses the panel button and inserts the long cleaning card into the card exit.
Note · If the user does nothing at this point (i.e., does not insert the long cleaning card), after
a timeout the LCD Panel display will change to CLEAN PRINTER. The printer will be able to print, but the LCD Panel will continue to display CLEAN PRINTER. This limited cleaning does not do a thorough cleaning, but may be performed if no "long cleaning cards" are available. To restore the display to READY, you will need to perform a complete cleaning process, using both short and long cleaning cards, from step 2 above through step 9 below.
30
P330i User's Manual
980459-001 Rev. A
Cleaning Cleaning the Print Head
8. The long cleaning card will automatically feed into the printer and the printing process
will continue. The LCD Panel will again display the message CLEANING PRINTER.
9. When the cleaning process is completed, the long cleaning card will be ejected and the
LCD Panel will display the message READY, indicating that the printer is ready to resume normal printing operations.
10. Discard both cleaning cards after a single use.
Note · Do not use previously used cleaning cards.
Cleaning the Print Head
A cleaning using the Cleaning Cards usually suffices. However, a separate Print Head cleaning can remove more stubborn deposits when print anomalies persist. To avoid deposits, only use foam-tipped swabs.
1. Place the printer power switch in the OFF ( O ) position. 2. Open the Main Cover, release the Print Head Carriage, and remove the ribbon. Leave the
Print Head Carriage in its raised position. (For details, see Chapter 2.)
3. Clean Print Head by moving an alcohol-moistened swab tip side-to-side across the Print
Head elements. Only use moderate force. To re-order swabs, please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer.
4. The swabs can also be used in a similar manner to clean the optional magnetic encoding
head.
Caution · Never use a sharp object or any abrasive to scrape deposits from the print head. Permanent damage to the print head will result.
Caution · Do not touch the print head if the printer has been in service in the last 10 minutes. It could be very hot and cause a burn.
980459-001 Rev. A
P330i User's Manual
31
Cleaning Card Cleaning Cartridge
Card Cleaning Cartridge
Your P330i Printer includes a Card Cleaning Cartridge. This item cleans the cards entering the printer through the card feeder. To ensure print quality, the cleaning roller requires periodic replacement. New cleaning rollers are included with each ribbon or may be purchased separately. (To reorder, please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer.) Installation of the Card Cleaning Cartridge is described in Chapter 2 and is not repeated in detail here.
Note · Before replacing the Card Cleaning Cartridge or its cleaning roller, clean the Printer
using the Cleaning Cards as described earlier in this chapter.
When to Replace the Cleaning Roller
Replace the Cleaning Roller each time you install a new ribbon.
How To Replace the Cleaning Roller
1. Open the main cover and locate the Card Cleaning Cartridge.
Card Cleaning Cartridge
2. Gently remove the Card Cleaning Cartridge. Lift the "handle" end, and then pull it away
from the printer.
32
P330i User's Manual
980459-001 Rev. A
Cleaning Card Cleaning Cartridge
3. Remove the cleaning roller from the Card Cleaning Cartridge and discard.
4. Install new cleaning roller into the Card Cleaning Cartridge. To avoid contamination,
always hold the cleaning roller by the ends. (For replacement cleaning rollers, please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer.)
5. Peel protective wrapper from the cleaning roller by gently pulling on the tape.
980459-001 Rev. A
P330i User's Manual
33
Cleaning Card Cleaning Cartridge
Note · DO NOT touch the adhesive roller surface that contacts the cards.
6. Replace the Card Cleaning Cartridge into the printer:
Card Cleaning Cartridge in final position
7. Close the printer main cover.
34
P330i User's Manual
980459-001 Rev. A
5
Troubleshooting
The table on the next page offers causes and solutions to symptoms related to improper operation. Check the table when experiencing any loss of operation or print quality.
980459-001 Rev. A
P330i User's Manual
35
Troubleshooting
Problem / Description The LCD Panel displays OUT OF CARDS message.
Cause / Solution 1. Check for cards in the card feeder. If no cards present, load cards. 2. Check that Card Thickness Control lever is properly adjusted (see Loading Cards in Chapter 2). 3. Press the Panel Button for 1 second. The printing job will restart. 1. Check ribbon. Replace if defective or entirely used. Ribbon will automatically synchronize and printing will restart with a new card. 1. Check that Print Head Carriage is closed and latched. If not, close and latch it. 1. Check that you are using the correct card type (see Technical Specifications). 2. Check that Card Thickness Control lever is properly adjusted (see Loading Cards in Chapter 2). 3. If 2 cards are fed into the printer at the same time: Open cover and remove Card Cleaning Cartridge, empty the Card Feeder, and pull the jammed cards out. Replace the Card Cleaning Cartridge. Remove cards from Card Feeder, separate them as shown in Loading Cards in Chapter 2, and replace. 4. Check that ribbon is loaded correctly. 1. Check that you are using the correct magnetic card type (for low or high coercivity encoding). 2. Verify command syntax. 3. Contact Zebra technical support. 1. Printer cleaning required (see Chapter 4).
The LCD Panel displays OUT OF RIBBON message.
The LCD Panel displays PRINT HEAD OPEN message. The LCD Panel displays MECHANICAL ERROR message.
The LCD Panel displays ENCODING ERROR message.
The LCD Panel displays CLEAN PRINTER message.
36
P330i User's Manual
980459-001 Rev. A
Troubleshooting Print Quality Issues
Print Quality Issues
This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedures below:
Example 1 · Small spots appear on the printed card with a non-printed area or a different
color.
Possible Cause: · Contamination on the card surface. Solutions: · Check that cards are stored in a dust free environment. · Use a different supply of cards. Possible Cause: · Dust inside the printer and/or dirty Cleaning Roller. Solutions: · Perform a Cleaning of the printer (see Chapter 4). · Replace Cleaning Roller (see Chapter 4).
Example 2 · There are non-printing horizontal lines (white) on the card surfaces.
Possible Cause: · Ribbon cartridge is not correctly positioned. Solutions: · Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles in the ribbon. · Replace ribbon cassette, making sure it locks in place.
980459-001 Rev. A
P330i User's Manual
37
Troubleshooting Print Quality Issues
Possible Cause: · Print Head is dirty. Solution: · Clean the Print Head Possible Cause: · Print Head elements are damaged (e.g., scratched or burnt). Solution: · Call Zebra Customer Service for Print Head replacement information.
Example 3 · Printing shows very pale, very dark, or inconsistent results
Possible Cause: · Ribbon has been stored improperly or is damaged. Solution: · Change ribbon and print again. Possible Cause: · Cards may not meet specifications. Solution: · Use a different supply of cards. Possible Cause: · Contrast and/or Intensity may be set to incorrect values. Solution: · Adjust Contrast and/or Intensity values in software. Possible Cause: · Head Settings are too low / high. Solution: · Adjust Head Settings higher / lower.
38
P330i User's Manual
980459-001 Rev. A
Troubleshooting Print Quality Issues
Possible Cause: · Dust or embedded contamination on elements of the Print Head. Solution: · Perform a Cleaning of the Print Head (see Chapter 4).
Example 4 · Printing shows blurry printed image.
Possible Cause: · Ribbon cartridge may not be correctly positioned. Solution: · Check that the ribbon is properly rolled onto the ribbon cores of the cartridge. · Replace ribbon cartridge, making sure it locks in place, and print again. Possible Cause: · Ribbon may not be synchronized on the correct color panel position. Solution: · Open the Print Head Carriage, then close it. This will cause the ribbon to resynchronize. Possible Cause: · Cards may not meet specifications. Solution: · Use a different supply of cards. Possible Cause: · Dust or embedded contamination inside the printer and/or dirty Cleaning Roller. Solution: · Clean the Print Head. · Replace the Cleaning Roller.
980459-001 Rev. A
P330i User's Manual
39
Troubleshooting Print Quality Issues
Example 5 · No printing on the card.
Possible Cause · Ribbon may not be installed in the printer. Solution: · Check for ribbon in the printer. Possible Cause · Cards may not meet specifications. Solution: · Use a different supply of cards. Possible Cause · Print Head elements may be scratched or burnt. Solution · Call Service for Print Head replacement information.
Example 6 · Only one panel of a color ribbon prints.
Possible Cause · Using the wrong type of ribbon. Solution: · Use only i Series ribbons for full color printing.
Note · For optimum print quality, always keep the Main Cover and the Card Feeder Cover of the printer closed.
40
P330i User's Manual
980459-001 Rev. A
Troubleshooting Troubleshooting the Ethernet Connection and Adapter
Troubleshooting the Ethernet Connection and Adapter
Resetting to Factory Defaults
To reset the Ethernet Adapter configuration parameters to the factory defaults, press the Panel Button and hold it in while turning the printer power on. Keep the Panel Button pressed until the Status Indicator light turns green, then release the Panel Button. To print a configuration card, press and hold the Ethernet switch.
Ethernet Adapter Status Indicator
A bi-color Status Indicator displays the operational status of the Ethernet Adapter.The following conditions might occur:
1. During normal operation, the LED is solid green for more than 30 seconds. This indicates
all the hardware is functioning properly and the Ethernet Adapter has detected the presence of the network. It does not mean the Ethernet Adapter has an IP address or is attached to a printer queue.
2. If the LED is rapidly flashing green (9 times/sec), the Ethernet Adapter has not detected
the presence of a network cable. To solve the problem: · Verify that the network cable is appropriate for the network and has an RJ-45 connector. · Turn the printer power off (O). Remove the network cable from the Ethernet Adapter. Plug the network cable back in until you hear a positive click. Check the other end of the cable in the same manner. Turn the printer power on; if the Ethernet Adapter still does not detect a cable, continue. · Connect the Ethernet Adapter to a known good network connection. If the Ethernet Adapter is still unable to detect the network cable, contact Technical Support for assistance.
3. If the LED is slowly flashing green (1 time/sec), the Ethernet Adapter is trying to print a
job. If the job does not print, check the following:
Important · Cables with a rating higher than CAT-6 have not been tested.
·
·
Verify that the printer has media and ribbon. If the printer is showing any errors, it is unlikely that the Ethernet Adapter can send data to the printer. The LED continues to blink until the printer malfunction is resolved or until the printer is turned off (O). Flashing red indicates the Power On Self Test (POST) is in progress.
4. If the LED is solid red for more than 30 seconds, the Ethernet Adapter has failed the
POST. A failed POST can be caused by any of the following: · The printer attached to the Ethernet Adapter device is malfunctioning. Turn the printer power off, wait 10 seconds, then turn the printer back on ( | ). · If the Ethernet Adapter still fails the POST, the Ethernet Adapter has a hardware problem that can be fixed only by replacing or returning the unit. Contact Technical Support for repair or replacement information.
980459-001 Rev. A
P330i User's Manual
41
Troubleshooting Troubleshooting the Ethernet Connection and Adapter
5. If the LED is alternately flashing red and green for longer than 2 minutes, the Ethernet
Adapter is in firmware-download mode. This means it is waiting for new firmware data to be sent before it continues normal functioning. Perform the following: · If the Ethernet Adapter was purposely put into firmware-download mode, finish the download with the proper update utility. Contact the Zebra web site at http://www.zebra.com to download this utility. · Contact Technical Support for help recovering this unit.
Network Status/Activity Indicator
A bi-color Status/Activity LED indicates network speed, established link, and network activity.
1. If the LED is off, no link was established. 2. If the LED is solid green, a 100Base link is established. 3. If the LED is flashing green, a 100Base link is established and network activity has been
detected.
4. If the LED is solid orange, a 10Base link is established. 5. If the LED is flashing orange, a 10Base link was established and network activity has
been detected. Network activity detected by this LED does not mean the activity is data for the print server. The activity is all activity on the network seen on the Ethernet Adapter.
42
P330i User's Manual
980459-001 Rev. A
6
Technical Specifications
General Specifications
· · · · Full color dye-sublimation card printing 25 seconds per card single-sided color printing (YMCKO) Monochrome thermal transfer printing 4 seconds per card monochrome
Ribbon Specifications
· · Patented ribbon core and spindle system i Series technology featuring RFID
Note · "i Series" Printers require the use of "i Series" ribbons for full color printing. For more information about Card Media and Ribbons available from Zebra Technologies Corp., please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer.
Card Specifications
· · · · · · Types: PVC or Composite Card Width/length ISO CR-80 - ISO 7810, 2.125" (54 mm) x 3.375" (86 mm) Option: Magnetic Stripe - ISO 7811 Card thickness: 10-60 mil (0.25-1.5 mm) ± 10% Card feeder capacity: up to 100 cards (30mil) (Optional high-capacity feeder: up to 220 cards) Card output hopper capacity: 100 cards (30mil)
980459-001 Rev. A
P330i User's Manual
43
Technical Specifications Bar Codes
Bar Codes
· · · · Code 39, Code 128 B & C with & without check digit 2 of 5 and 2 of 5 interleaved UPC-A, EAN8, and EAN13 PDF-417 2D bar code and other symbologies available via Windows printer driver
Fonts
· · Arial and Arial Bold True Type fonts available via Windows Driver
Card Dimensions
ISO Standard 7810 Dimensions for Plain Card
2.125 ± 0.002 in (53.98 ± 0.050 mm)
Radius 0.125 in (3.18 mm)
3.375 ± 0.01 in (85.72 ± 0.25 mm) 0.009 ~ 0.033 in (0.23 ~ 0.84 mm)
ISO Standard 7811 Dimensions for Magnetic Stripe Card
0.623in (15.82mm) min 0.218in (5.54mm) ma
0 ~ 0.115in (2.92mm) max
0 ~ 0.115in (2.92mm
44
P330i User's Manual
980459-001 Rev. A
Technical Specifications Bi-Directional Communications Interfaces
Contact Location for Smart Card ISO Standard 7816
0.757 in (19.23 mm) 1.124 in (28.55 mm)
0.403 in (10.25 mm) 0.782 in (19.87 mm)
Bi-Directional Communications Interfaces
· · USB Built-in Ethernet (optional)
Mechanical Specifications
· · · · Width: 18.2 in (462 mm) Depth: 9.4 in (239 mm) Height: 10.1 in (256 mm) Weight: 15.5 lbs (7 kg)
Electrical
· · 110 ~ 230 Volts AC ± 10% (99 - 254 V), 60 ~ 50 Hz ± 3Hz (47 - 63 Hz) FCC Class B, CE, UL, and CUL approved
Environmental
· · · · · Operating Temperature: 60°F to 86°F (15°C to 30°C) Operating Humidity: 20% to 65% non condensing Storage Temperature: 23°F to 158°F (-5°C to 70°C) Storage Humidity: 20% to 70% non-condensing Ventilation: Reasonably dust free air environment
Options
· · · · · Built-in Ethernet network communications Three track magnetic stripe encoder (standard and reverse) High capacity feeder (220 30-mil cards) Contactless encoding (MIFARE and HID iCLASS) Contact encoding (Station and encoder)
980459-001 Rev. A
P330i User's Manual
45
Technical Specifications Options
46
P330i User's Manual
980459-001 Rev. A
APPENDIX A Magnetic Card Stripe Encoder
Introduction
T