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Service Guide
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TravelMate 310 Notebook
Service Guide
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PART No: 49.42B02.001....................................................PRINT IN TAIWAN DOC No: SG281-9807A
Copyright
Copyright © 1996 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
Disclaimer
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Further, Acer Incorporated reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of Acer Incorporated to notify any person of such revision or changes.
Acer is a registered trademark of Acer Incorporated. Intel is a registered trademark of Intel Corporation. Pentium is a trademark of Intel Corporation. Other brand and product names are trademarks and/or registered trademarks of their respective holders.
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TravelMate 310 Service Guide
Table of Contents
Chapter 1 System Specifications 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Hardware Configuration and Specification . . . . . . . . . . . . . . . . . 3 Software Configuration and Specification . . . . . . . . . . . . . . . . 15 Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 2
Setup Utility
19
19 20 20 21 25 28 29
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Navigating the Setup Utility . . . . . . . . . . . . . . . . . . . . Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 3
Machine Disassembly
31
Disassembly of the upper case from the lower case. . . . . . . . 35 Disassembling the Battery . . . . . . . . . . . . . . . . . . . . . 35 Disassembling the I/O door . . . . . . . . . . . . . . . . . . . . 36 Disassembling the DIMM . . . . . . . . . . . . . . . . . . . . . . 37 Removing the LCD module . . . . . . . . . . . . . . . . . . . . 38 Disassembling the LCD Module . . . . . . . . . . . . . . . . . . . . . . . 39 Disassembly of the LCD panel . . . . . . . . . . . . . . . . . . 39 Disassembling the Speaker . . . . . . . . . . . . . . . . . . . . 40 Disassembling the LED board . . . . . . . . . . . . . . . . . . 41 Disassembling the Inverter board . . . . . . . . . . . . . . . . 41 Diassembling the LCD . . . . . . . . . . . . . . . . . . . . . . . . 42 Disassembling the upper case . . . . . . . . . . . . . . . . . . . . . . . . 43 Disassembling the touchpad . . . . . . . . . . . . . . . . . . . 44 Disassembling the lower case . . . . . . . . . . . . . . . . . . . . . . . . . 45 Easy Disassembly of LCD Module . . . . . . . . . . . . . . . . . . . . . 47 Removing the battery pack . . . . . . . . . . . . . . . . . . . . . 47 Removing the LCD panel . . . . . . . . . . . . . . . . . . . . . . 48 Removing the inverter, speaker, and LED board. . . . 49 Disassembling the LCD Module . . . . . . . . . . . . . . . . . 50 Easy Disassembly of Main Unit. . . . . . . . . . . . . . . . . . . . . . . . 51
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Table of Contents
Disassembling the battery pack. . . . . . . . . . . . . . . . . . 51 Disassembly of LCD and main unit. . . . . . . . . . . . . . . 52 Disassembly of the main unit . . . . . . . . . . . . . . . . . . . . 54 Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Chapter 4
Troubleshooting
57
Keyboard or Auxiliary Input Device Check . . . . . . . . . 58 Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . 60 TouchPad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Symptom-to-Spare Part Index . . . . . . . . . . . . . . . . . . . . . . . . . 63 Numeric Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Numeric error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 No Beep Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 LCD-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . 66 Keyboard/TouchPad-Related Symptoms . . . . . . . . . . 66 Indicator-Related Symptoms . . . . . . . . . . . . . . . . . . . . 66 Power-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . 66 PCMCIA-Related Symptoms . . . . . . . . . . . . . . . . . . . . 67 Memory-Related Symptoms . . . . . . . . . . . . . . . . . . . . 67 Speak-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . 67 Power Management-Related Symptoms . . . . . . . . . . . 67 Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . 68 Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . 68 Peripheral-Device-Related Symptoms . . . . . . . . . . . . 68 Diagnostic Program Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Utility Program Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Thermal Sensor Utility . . . . . . . . . . . . . . . . . . . . . . . . . 70 Running PQA Diagnostics Program . . . . . . . . . . . . . . 71 PQA Diagnostic Program Error Code and Messages . 73 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
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Chapter 5 Chapter 6 Jumpers and Connectors Spare Parts List 75 77 87 89
Appendix A Model Definition Appendix B Compatibility Test
System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 PCMCIA LAN Card Connection Test . . . . . . . . . . . . . 91 Novell Netware Server Environment Test . . . . . . . . . 91 Microsoft Windows NT Server Environment Test . . . . 91 PCMCIA Modem Card Test . . . . . . . . . . . . . . . . . . . . 92 Microsoft Windows Environment Test . . . . . . . . . . . . . 92 External Modem Box Test . . . . . . . . . . . . . . . . . . . . . 92 Microsoft Windows Environment Test . . . . . . . . . . . . 92 Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Microsoft Windows 95 (OSR2) Environment Test . . . . 93 Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Main System Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Hardware Basic Function Test . . . . . . . . . . . . . . . . . . 99 System BIOS Compatibility Test . . . . . . . . . . . . . . . . . 99 Operating System Test . . . . . . . . . . . . . . . . . . . . . . . 102 Application Packages Test . . . . . . . . . . . . . . . . . . . . 102 PCMCIA Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Peripheral Devices Test . . . . . . . . . . . . . . . . . . . . . . 105 Battery Performance Test . . . . . . . . . . . . . . . . . . . . . 107 Battery Life Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Battery Function Test . . . . . . . . . . . . . . . . . . . . . . . . 107 Video & Display Driver Test . . . . . . . . . . . . . . . . . . . 108 Audio Integration Test . . . . . . . . . . . . . . . . . . . . . . . 108 Multimedia PC Function Test . . . . . . . . . . . . . . . . . . 109 Realtime Clock Test . . . . . . . . . . . . . . . . . . . . . . . . . 109 Utility Driver Test . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Limitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
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Appendix C Online Support Information Index 111 113
VI
Chapter1 System Specifications
Overview
This computer was designed with the user in mind. Here are just a few of its many features: Performance
· Intel Pentium® processor with MMXTM technology · 64-bit main memory and external (L2) cache memory · Large LCD display and PCI local bus video with 128-bit graphics
acceleration
· External 3.5-inch floppy drive · External CD-ROM drive (optional) · High-capacity, enhanced-IDE hard disk · Lithium-Ion battery pack · Heuristic power management system with standby and hibernation
power saving modes Multimedia
· 16-bit high-fidelity stereo audio with 3-D sound · Built-in speaker · Built-in microphone
Connectivity
· High-speed fax/data modem port · Fast infrared wireless communication · USB (Universal Serial Bus) port
Human-centric Design and Ergonomics
· Lightweight and slim · Sleek, smooth and stylish design · Wide and curved palm rest
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· Ergonomically-centered touchpad pointing device
Expansion
· CardBus PC card (formerly PCMCIA) slots (two type II/I or one type III)
with ZV (Zoomed Video) port support
· Upgradeable memory and hard disk
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TravelMate 310 Service Guide
Hardware Configuration and Specification
Memory Address Map
Address Range 000000-09FFFF 0A0000-0BFFFF 0C0000-0CBFFF 0F0000-0FFFFF 100000-top limited FE0000-FFFFFF Definition 640 KB memory 128 KB video RAM Video BIOS 64 KB system BIOS Extended memory 256 KB system ROM Function Base memory Reserved Video BIOS System BIOS SIMM memory Duplicate of code assignment at 0E00000FFFFF
Interrupt channel default assignment
Channel NMI IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 Default setting System errors System timer Keyboard (cascade) Infrared (COM2) Modem/COM1 (can be disable) Yamaha sound system audio Floppy Printer Real time clock PCI device Modem PCI device pointing device Math coprocessor Hard disk driver CD-ROM driver Edge Edge Edge Edge Edge level Edge Edge Edge level Edge level Edge Edge PCI interrupt sharing Dynamically programmable PCI interrupt sharing Dynamically programmable Dynamically programmable Dynamically programmable PnP/ISA mode Remarks
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DMA channel default assignment
Channel DRQ/DACK0 DRQ/DACK1 DRQ/DACK2 DRQ/DACK3 DRQ/DACK4 DRQ/DACk7 Default setting Yamaha sound system audio ECP Floppy Fast Infrared (COM2) DMA controller Yamaha Sound system audio 8-bit 8-bit 8-bit 8-bit 16-bit 16-bit mode
I/O address map
Address 000-00F 020-021 040-043 060-060 061-061 064-064 070-071 080-08F 0A0-0A1 0C0-0DF 0F0-0FF 108-10F 120-13F 160-167 16E-16F 1F0-1F7 220-22F 2F8-2FF 330-331 370-371 378-37F 388-38F 3B0-3BB 3C0-3DF 3E8-3EF DMA controller-1 Interrupt controller-1 System timer Keyboard System speaker Keyboard Real-time clock and NMI mask DMA page register Interrupt controller-2 DMA controller-2 Math coprocessor Modem USB HOST controller IDE/ESDI CD-ROM IDE/ESDI CD-ROM PCI IDE controller Audio (option) IR serial port (COM2) Audio (option) Audio (option) ECP printer port (LPT1) Audio (option) VGA VGA Modem Device
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TravelMate 310 Service Guide
I/O address map
Address 3F0-3F5 3F6-3F6 3F7-3F7 3F8-3FF 530-537 778-77F CF8-CFF Floppy disk controller PCI IDE controller Floppy disk controller Communication port (COM1) Audio (option) ECP printer port (LPT1) PCI bus Device
Processor
Item CPU type Specification Intel Tillamook 200/233/266/300 Mhz or Tillamook--Intel Pentium architecture, 64 bit data bus, 16K-Byte code cache, 16 K-Bytes write back data, cache, MMX 256/512KB L2 cache 1.8V/200/233, 2.0V/266/300 2.5V
CPU package CPU core voltage CPU I/O voltage
BIOS
Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size BIOS package Support protocol Phoenix V1.0 R00M2F ROM 256KB 32 Pin TSOP PCI 2.1, APM 1.2, DMI 2.00.1, E-IDE, ACPI 1.0, ESCD 1.03, ANSI ATA 3.0, PnP 1.1a, Bootable CD-ROM 1.0, ATAPI RTC battery Specification
BIOS password control
System Memory
Item Memory controller Onboard memory size DIMM socket number Supported memory size per DIMM 16MB 1 sockets (1 banks) 16/32/64/128 Specification MTXC (82439TX)
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System Memory
Item Supported maximum memory size Supported DIMM type Supported DIMM Speed Supported DIMM voltage Supported DIMM package Specification 80MB (16MB+64MB) Synchronous DRAM, EDO SDRAM: With SPD, no parity 3.3V 144-pin DIMM
DIMM Memory Combinations
Slot 1/On board 0MB/16MB 0MB/16MB 0MB/16MB 0MB/16MB Slot 2 16MB 32MB 64MB 128MB Total Memory 16MB/32MB 32MB/48MB 64MB/80MB 128MB/144MB
Second-Level Cache
Item Cache controller Tag RAM size Tag RAM voltage SRAM type SRAM size SRAM configuration SRAM speed SRAM voltage 1st level cache control 2st level cache control Cache scheme control 32K*8x1 3.3V PBSRAM 256K/512K 64K*64 Cycle time = 7ns 3.3V always enable always enable Fixed in Write-back Specification MTXC (82439TX)
Video memory
Item Fixed or upgradeable Memory size/configuration Specification Fixed, built-in NM2097A video controller 1.1MB
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Video
Item Chip vendor Chip name Chip voltage ZV port support (Y/N) Graph interface (ISA/VESA/PCI) Max. resolution (LCD) Max. resolution (Ext. CRT) NeoMagic NM2097A 3.3 Volts Yes PCI bus 1024x768 (256 colors) 1024x768 (256 colors) Specification
External CRT Resolutions Modes
Resolution CRT only 640x480x256 640x480x64K 640x480x16M 800x600x256 800X600X64K 1024x768x256 60,75,85 60,75,85 60,75,85 60,75,85 60,75,85 60,70,75 CRT Refresh Rate Simultaneous 60 60 60 60 60 60 Simultaneous on TFT LCD SVGA Y Y Y Y Y Y
Parallel Port
Item Parallel port controller Number of parallel ports Location Connector type Parallel port function control ECP support Selectable ECP DMA channel (in BIOS Setup) Selectable parallel port I/O address (via BIOS Setup) Selectable parallel port IRQ (via BIOS Setup) 1 Rear side 25-pin D-type Enable/Diable by BIOS Setup Yes (set by BIOS setup) DMA channel 1 DMA Channel 3 3BC, 378h, 278h, Disabled IRQ5, IRQ7 Specification NS PC97338
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Serial Port
Item Serial port controller Number of serial ports 16550 UART support Connector type Location Serial port function control Selectable serial port (via BIOS Setup) Selectable serial port IRQ (via BIOS Setup) 1 Yes 9-pin D-type Rear side Enable/disable by BIOS Setup 3F8h, 2F8h, 3E8h, 2E8h, Disabled IRQ3, IRQ4, IRQ10, IRQ11 Specification NS PC97338
FIR
Item Vendor & model name Input power supply voltage Transfer data rate Transfer distance 5V 4 Mbps/s SIR mode--Min 2.0, Typ 2.6 1.2 Mbps--Min 1.4, Typ 2.0 4 Mbps--Min 1.1, Typ 1.5 IrDA (Infrared Data Association) 1.1, HP-SIR and Sharp ASK +-15 1 Yes Left side 2F8h, IRQ3, Disabled Specification IBM31T1100
Compatible standard Output Radiant Intensity Half Angle Number of Irda ports 16550 UART support FIR location Selectable serial port (by BIOS Setup)
Audio
Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Compatibility Mixed sound source Voice channel Sampling rate YMF715E-S Built-in Stereo 16-bit SB-16, Windows Sound System Voice, Synthesizer, Microphone, CD 8-/16-bit, mono/stereo 44.1 KHz Specification
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TravelMate 310 Service Guide
Audio
Item Internal microphone Internal speaker / Quantity MPU-401 UART support Yes Yes / 1 piece, on the bezel. Yes Specification
PCMCIA
Item PCMCIA controller PCMCIA voltage controller Supported card type Number of slots Access location ZV (Zoomed Video) port support 32 bit CardBus support OZ6833T OZ6833T Type-II / Type-III Two Type-II or one type-III Right side Yes*1 (Socket 1, lower side) Yes Specification
Fax/Modem
Item Chipset Fax modem data baud rate (bps) Data modem data baud rate (bps) Support modem protocol Lucent 56K 56K V.34 data modem, V.17 fax modem, voice/audio mode, and digital simultaneous voice and data (DSVD) operation over a dial-up telephone line RJ11 Right side Specification
Modem connector type Modem connector location
Keyboard
Item Keyboard controller Keyboard vendor & model name Total number of keypads Windows 95 keys Internal & external keyboard work simultaneously M38867 API 84-/85-/88-key Yes Yes Specification
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9
FDD
Item Vendor & model name Floppy Disk Specifications Media recognition Sectors / track Tracks Data transfer rate (Kbit/ s) Rotational speed (RPM) Read/write heads Encoding method Power Requirement Input Voltage (V) +5 +-10% 2DD (720K) 9 80 250 300 300 360 2 MFM 2HD (1.2M, 3mode) 15 80 500 360 2HD (1.44M) 18 80 500 300 Specification D353F3(MISUMI)/MF355H-332MR(Mitsubushi)
HDD
Item Vendor & Model Name Drive Format Capacity (MB) Bytes per sector Logical heads Logical sectors Drive Format Logical cylinders Physical read/write heads Disks Spindle speed (RPM) Performance Specifications Buffer size (KB) Interface Data transfer rate (disk-buffer, MB/s) Data transfer rate (host-buffer, MBs) DC Power Requirements Voltage tolerance 5+-5% 5+-5% 5+-5% 512 IDE 7.0~11.7 16.6/33.3 512 IDE 7.0~11.7 16.6/33.3 460 ATA-4 8.6~14.75 16.6/33.3 4200 2 3 4200 6304 2 4 4200 10068 3 2 4200 2160 512 16 63 3240 512 16 63 4870 512 15 63 IBM DYKA 22160 Specification IBM DYKA 23240 IBM DBCA 204860
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TravelMate 310 Service Guide
CD-ROM
Item Vendor & Model Name Performance Specification Speed (KB/sec) Access time (ms) Buffer memory (KB) Interface Applicable disc format 1200 KB/s 150 (Typ.) 128 Enhanced IDE compatible (PCMCIA) CD-DA, CD-ROM, CD-ROM XA (except ADPCM), CD-I, Photo CD (Multisession), Video CD, CD+ Soft eject (with emergency eject hole) 5 Specification Addonics pocket CD-II
Loading mechanism Power Requirement Input Voltage (V)
Battery
Item Vendor & model name Battery Type Pack capacity (mAH) Cell voltage (V) Number of battery cells Package configuration Package voltage (V) Li-ion 1500 3.6 3 3S 10.8 Specification Sony BTP-15A1
Charger & DC-DC Converter
Item Vendor & model name Input voltage (from adapter, V) Output current (to DC/DC converter, A) Battery Low Voltage Battery Low 1 level (V) Battery Low 2 level (V) Battery Low 3 level (V) Charge Current Specification T62.092.C.00 7.5V-22V 2A Li-ion 8.85V or 9 min to empty or 90mAH 8.25V or 5 min to empty or 65mAH 7.732V
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Charger & DC-DC Converter
Item Backgound charge (charges even if system still operative) Normal charge (charge while system is not operative) Charging Protection Maximum temperature protection Input voltage (Vdc) Output rating Current (w/load, A) Voltage ripple (max., mV) Voltage noise (max., mV) OVP (Over Voltage Protection, V) OCP (Over Current Protection, A) 7.5~22V 5V 0~2.5 50 100 5.5V max 3~5V 3.3V 0~3.2 50 100 3.63V max 3.7V~ 5.7V +12V 0~0.1 2 100 200 6V 0~0.1 300 500 7~9 3.3V SB 0.01 75 200 118V/ 210V 00.42A 50 100 2.8V 4.5V~ 6.5A 60 0.3A 1.0A Specification
The DC-AC inverter is used to generate a very high AC voltage, supports the LCD CCFT backlight user, and is also responsible for the control of LCD brightness. Avoid touching the DC-AC inverter area while the system unit is turned on. DC-AC Inverter
Item Vendor & model name Input voltage (V) Input current (mA) Output voltage (Vrms, no load) Output voltage frequency (kHz) Output current (mArms) (T62.086.C.00) 7.5 ~ 17 ~700 (max) 1100 (min) 7-~90 1.5~5.0 Specification Ambit T62.105.C.00
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TravelMate 310 Service Guide
LCD
Item Vendor & model name Mechanical Specifications LCD display area (diagonal, inch) Display technology Resolution Support colors Optical Specification Contrast ration Brightness (cd/m2) Brightness control Contrast control Electrical Specification Supply voltage for LCD display (V) Supply voltage for LCD backlight (Vrms) 3.3 (typ) 540 (typ) 3.0~3.6 (typ) 430 (typ), 452 (max) 30 (typ) 65 (typ) keyboard hotkey keyboard hotkey 150 (typ) 100 (typ) keyboard hotkey None 8.0 ASTN VGA (640x480) 8.4 TFT SVGA (800x600) 262,144 colors Specification Sanyo LM-DA5322NAW HLD8D4-020300DE
AC Adapter
Item Vendor & model name Input Requirements nominal voltages (Vrms) Frequency variation range (Hz) Maximum input current (A, @90Vac, full load) Inrush current 90~270 47~63 1.0A The maximum inrush current will be less than 50A and 100A when the adapter is connected to 115Vac (60Hz) and 230Vac(50Hz) respectively. It should provide an efficiency of 83% minimum, when measured at maximum load under 115V (60Hz) & 230Vac (60Hz) 16V +-1.0V 300mvp-pmax (20Mhz bandwidth) Specification Delta ADP-36.Rev.AA3
Efficiency
Output Ratings (CV mode) DC output voltage (V) Noise + Ripple (mV)
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AC Adapter
Item Output Ratings (CC mode) Load (A) Turn-on delay time (s, @115Vac) Hold up time (ms; @115 Vac input, full load) Over voltage protection (OVP, V) Short circuit protection Electrostatic discharge (ESD, kV) Primary to secondary Leakage current Regulatory Requirements Internal filter meets: FCC class B requirements. (USA) VDE 243/1991 class B requirements. (German) CISPR 22 Class B requirements. (Scandinavia) VCCI class II requirements. (Japan) 0 (min) 2.3 (max) 2 4 (min) Dynamic output Characteristics Specification
22 Output can be shorted without damage +-15 KV(at air discharge)
Dielectric withstand voltage 3000 Vac (or 4242 Vdc), 10mA for 1 second 0.25 mA maximum @ 254 Vac, 60Hz
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TravelMate 310 Service Guide
Software Configuration and Specification
The BIOS is compliant to PCI v2.1, APM v1.2, E-IDE and PnP specification. It also defines the hotkey functions and controls the system power-saving flow.
Icon
Function Power
Description Lights when the computer is on.
Standby Media Activity Battery Charge
Lights when the computer enters Standby mode. Lights when the hard disk is active. Lights when the battery is being charged. Lights when Caps Lock is activated Lights when Numeric Lock is activated
Caps Lock Num Lock
Microphone
Use for sound input
Hot Keys
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The computer employs hot keys or key combinations to access most of the computer's controls like screen contrast and brightness, volume output and the BIOS setup utility.
Hot Key Fn-F1
Icon
Function Help
Description Displays a list of the hotkeys and their functions. Access the notebook configuration utility. Puts the computer in Standby mode. Press any key to return. Puts the computer in Hibernation mode (Save to Disk). Press the power switch to resume. Switches display output between the display screen, external monitor (if connected) and both the display screen and external monitor. Turns the speaker on and off; mutes the sound. Decreases the speaker's volume level. Increases the speaker's volume level. Decreases the screen brightness. Increases the screen brightness. Decreases the screen contrast (available only for models with STN displays).
Fn-F2
Notebook Manager Standby
Fn-F3
Fn-F4
Hibernation
Fn-F5
Display toggle
Fn-F6
Speaker on/ off Speaker volume down Speaker volume up Brightness down Brightness up Contrast down
Fn-F7
Fn-F8
Fn-F9
Fn-F10
Fn-F11
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TravelMate 310 Service Guide
Hot Key Fn-F12
Icon
Function Contrast up
Description Increases the screen contrast (available only for models with STN displays). Scrolls the screen one page up. Scrolls the screen one page down. Go to the end of the screen. Go to the beginning of the screen. Turns the display screen backlight off to save power. Press any key to return. Turns the internal touchpad on and off. When Num Lock is on, the embedded keypad is in numeric mode. Prints the information currently displayed on screen. Software specific function.
Fn- Fn- Fn- Fn- Fn-D
PgUp PgDn End Hom e
Page Up Page Down End Home Screen blank
Fn-T Fn-SL
Touchpad on/ off* Num Lock
Fn-Ins
Print Screen
Fn-Del
System Request
* Fn-T only works when no external PS/2 mouse or external serial mouse is connected to the computer.
Activating Hot Keys When activating hot keys, press and hold the first key Fn before pressing the other key in the hot key combination.
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TravelMate 310 Service Guide
Chapter2 Setup Utility
BIOS
The flash Memory Update: The flash memory update is required for the following conditions:
· New versions of system programs · New features or options
Create a bootable diskette C:\Sys A: Copy flash utility & new versions BIOS to the diskette, then boot from diskette driver. 1. Plug in AC power.(to avoid battery no power during flash!) 2. Unit power on, and press F8; system into "safe mode command prompt only" at Microsoft Windows 95 Startup Menu. 3. Using the attached three files to flash rom. 4. Typing "phlash tan01a0.rom" on dos prompt then enter. 5. Waiting for a moment. 6. The end.
Chapter 2
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Setup Utility
The Setup Utility is a hardware configuration program built into your computer's BIOS (Basic Input/Ouput System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. To activate the Setup Utility, press F2 during POST (while the Travelmate logo is being displayed).
Navigating the Setup Utility
There are five menu options: Main, Advanced, Security, Power Saving and Exit. To navigate the Setup Utility:
· Press the cursor right/left keys to move between the main menu
items.
· Press Esc while you are in any of the menu options to display the Exit
menu.
· Press the cursor up/down keys to move between parameters. · Press the plus/minus keys +- to change the value of a parameter. Note: You can change the value of a parameter if it is enclosed in square brackets. · Press the Enter key to access a submenu. A > symbol in front of a
parameter denotes an item with a submenu.
Note: Parameter explanations are displayed in the Item-Specific Help section of the Setup Utility (right panel). Navigation keys are shown on the bottom of the screen.
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Main
The Main screen contains parameters involving basic computer settings and hardware information.
The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.
Parameter System Time System Date Floppy Disk A Hard Disk 0 Boot Device Priority System Memory Video Memory CPU Type CPU Speed Sets the system time.
Description Format: HH:MM:SS (hour:minute:second) Sets the system date. Format: DD/MM/YYYY (day/month/year) Selects the floppy disk drive type. Options: 1.44 MB, 3˝" or Disabled. Shows the hard disk size. Press Enter to access the Hard Disk 0 submenu. Press Enter to access the Boot Device Priority submenu. Shows the size of main memory. Shows the size of video memory. Shows the type of the CPU. Shows the speed of the CPU.
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Parameter VGA BIOS Version BIOS Version
Description Shows the version number of the VGA BIOS. Format: Vx Rx (version and release numbers) Shows the version number of the BIOS. Format: Vx Rx (version and release numbers)
Note: The BIOS versions are important information about your computer. If you experience computer problems and need to contact technical support, this data helps our service personnel know more about your computer.
Hard Disk 0 Submenu The hard disk 0 submenu allows you to set parameters related to your hard disk. Press Enter to access this submenu.
The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.
Parameter Type Cylinders Heads Sectors Sets the hard disk type. Options: Auto, User or None Shows the number of cylinders of the hard disk. Shows the number of heads of the hard disk. Shows the number of sectors per track of the hard disk. Description
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Parameter Maximum Capacity
Description Shows the maximum capacity of the hard disk.
Note: The values for Cylinder, Heads, Sectors/Track and Maximum Capacity are automatically set when the hard disk type is set to Auto. We suggest you set the hard disk type to [Auto] for problemfree and correct hard disk detection. The computer's BIOS automatically sets the parameters in this screen to their optimal values.
Boot Device Priority Submenu The Boot Device Priority submenu allows you to set the boot sequence of the bootable devices in your computer. Press Enter to access this submenu.
The computer boots-up using the sequence specified in this submenu. To set the boot device priority, use the plus/minus +- keys.
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Advanced
The Advanced screen contains parameters that are related to computer hardware.
Note: The parameters in this screen are for advanced users only. You do not need to change the values in this screen because these values are already optimized.
The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.
Parameter Serial Port Base I/O Address Interrupt Parallel Port Operation mode Base I/O Address Interrupt
Description Enables or disabled the serial port. Options: Enabled or Disabled Sets the I/O address of the serial port. Options: 3F8, 2F8, 3E8 or 2E8 Sets the interrupt request of the serial port. Options: IRQ3, IRQ4, IRQ10 or IRQ11 Enables or disables the parallel port. Options: Enabled or Disabled Sets the operation mode of the parallel port. Options: Output only, Bi-directional, or ECP Sets the I/O address of the parallel port. Options: 378, 278, or 3BC Sets the interrupt request of the parallel port. Options: IRQ 7 or IRQ 5
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Parameter ECP DMA
Description Assigns DMA channel 1 or DMA channel 3 for ECP parallel port function. This item becomes active only if you select Extended Capabilities Port (ECP) as the operation mode. Options: DMA 1 or DMA 3
Speaker
Enables or disables the internal speakers. You can override this by toggling Fn-F6 during computer operation. Options: Enabled or Disabled Sets the display on boot-up. When set to Auto, the computer automatically determines the display device. If an external display device (e.g., monitor) is connected, it becomes the boot display; otherwise, the computer LCD is the boot display. When set to Both, the computer outputs to both the computer LCD and an external display device if one is connected. Options: Auto or Both
Boot Display Device
Security
The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. .
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The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.
Parameter Supervisor Password is
Description When set, this password protects the computer and this Setup Utility from unauthorized entry. It also protects certain parameters in the Setup Utility. When Password on boot and/or Password check during Resume is enabled, you need to enter this password to continue operation. Options: Disabled or Enabled
User Password is
When set, this password protects the computer and this Setup Utility from unauthorized entry. When Password on boot and/or Password check during Resume is enabled, you need to enter this password to continue operation. Before setting the user password, you need to set the Supervisor Password. Options: Disabled or Enabled
Set Supervisor Password Set User Password Password on boot Password check during Resume
Press Enter to set the supervisor password.
Press Enter to set the user password. When enabled, the computer prompts you for a password when the computer boots up. Options: Enabled or Disabled When enabled, the computer prompts you for a password when the computer resumes from standby or hibernation mode. Options: Disabled or Enabled
Note: To set the User Password or the Password on boot and Password check during Resume parameters, you need to set the Supervisor Password first.
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Setting a Password Follow these steps:
1. Use the and keys to highlight a Set Password parameter (Supervisor or User) and press the Enter key. The password box appears.
:
2. Type a password. The password may consist of up to seven characters (A-Z, a-z, 0-9).
Note: Important: Be very careful when typing your password because the characters do not appear on the screen.
3. Press Enter. Retype the password to verify your first entry and press Enter. After setting the password, the computer automatically sets the chosen password parameter to Enabled. 4. Press Esc to go to the Exit menu. 5. Press Save Change & Exit to save the password and exit the Setup Utility.
To change a password, follow the same steps used to set a password. Removing a Password Should you want to remove a password, do the following:
1. Use the and keys to highlight a Set Password parameter (Supervisor or User) and press the Enter key. The password box appears
:
2. Enter your current password in the first parameter and then press Enter. 3. Press Enter twice without entering anything in the next two password
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box to remove the existing password. 4. Press Esc to go to the Exit menu. 5. Press Save Change & Exit to save the password and exit the Setup Utility.
Power Saving
The Power Saving screen contains parameters that are related to powersaving and power management.
The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.
Parameter Heuristic Power Management Display Always On
Description Enables or disables power management based on timeout settings in this screen. Options: Enabled or Disabled When enabled the computer does not enter display standby mode. Always enable this parameter when playing VCDs (Video Compact Disc). If not, the system will enter standby mode after 30 minutes and the screen will go blank. Options: Enabled or Disabled
Battery Low Suspend
Enables or disables the suspend function during a batterylow condition. When the computer is running very low on battery power, the computer will enter suspend mode if PhDISK is installed and the suspend file is valid. . Options: Enabled or Disabled
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Parameter Resume on Modem Ring Resume on Time
Description When on, and an incoming modem ring is detected, the computer wakes up from suspend mode. Options: On or Off When on and the system resume date and time are valid, the computer resumes (wakes up) at the set time and date. Options: On or Off Sets the time the computer resumes from if Resume on Time is on. Format: HH:MM:SS (hour:minutes:seconds) Sets the date the computer resumes from if Resume on Time is on. Format: DD/MM/YYYY (day/month/year) Enables or disables warning beeps during a battery-low condition. Options: Enabled or Disabled
Resume Time
Resume Date
Battery Low Warning Beep
Exit
When you select the Exit menu or press Esc from any screen, the Exit options screen displays.
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The following table describes the parameters in this screen.
Parameter Exit Saving Changes Exit Discarding Changes Load Setup Defaults Load Previous Values Save Changes
Description Saves any changes made, exits the Setup utility and reboots. Discards any changes made, exits the Setup utility and reboots. Resets all parameters to their factory-default values. Disregards any changes made in the current session and reloads their previous values. Saves any changes made.
Note: If you make any parameter changes, select Exit Saving Changes or Save Changes to store your changes.
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Chapter3 Machine Disassembly
This chapter contains procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools:
· Wrist grounding strap and conductive mat to prevent electrostatic
discharge
· Flat-bladed screwdriver · Phillips screwdriver · Hexagonal screwdriver · Tweezers · Plastic stick
The flowchart on the following page gives a clearer and more graphic representation of the entire disassembly sequence. Please refer to it from time to time, together with the screw list below. For a more detailed disassembly procedure, please refer to the Service CD kit. The screws for the different components vary in size. During the disassembly process, group the screws together with the corresponding components to avoid mismatch when putting back the components.
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B a tte ry p a c k
S c re w L is t A : M 2 .5 * 5 L 8 6 .9 A 5 2 3 .5 R 0 B : M 2 *3 L 8 6 .9 A 5 2 2 .3 R 0
I/O d o o r
H in g e c o ve r
K e yb o a r d A x 2 A x 2 D IM M m o d u le D IM M co ve r
L C D F P C c a b le A x 4
U p p e r c a se
A X 7
T ou chp a d c a b le
M a in u n it
L C D m o d u le
A x 2 C o v e r s w co n n e c to r L CD p an e l A x 4 C P U h e a ts in k A x 2 P C M C IA p la te T ou ch pa d B x 2 T ou ch pa d F P C c a b le
L E D bo ard
S p e ake r
In v e rte r b oa rd
A x 2
H D D b ra ck e t
L C D h in g e re in p la te A x 4
HDD
MO DEM LCD H in g e LCD FPC c a b le
M o th e rb o a r d B a ze l
D is assem b ly F lo w ch a rt O f T M 3 10
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B atte ry p ac k
A x 2 LCD panel
L E D bo a rd
S pe a k er
In ve rte r
A x 2 L C D h in ge rein p la te
L C D FP C c ab le
LCD H in ge c ov e r
k ey bo a rd A x 2 LCD FPC c ab le A x 4 L C D h in ge
E a s y D is a s s e m b ly F lo w c h a rt O f L C D M o d u le
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B a tte ry p a ck
H in ge c o v e r
K e y b o a rd
L C D F P C c a b le
T o u c h p a d c a b le A x 7
M a in u n it A x 4 CPU h e a ts in k A x 2 P C M C IA p la te
C o ve r sw c o n n e c to r
LCD and u p p e r ca s e
H D D b ra c k e t
HDD
MO DEM
M o th e rb o a rd
E asy D is ass em bly F lo w c ha rt O f m ain un it
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Disassembly of the upper case from the lower case.
Disassembling the Battery
1. Slide the battery door notch into an unlocked position 2. Pull out the battery door
3. Slide the battery out from the main unit.
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Disassembling the I/O door
1. Detach the I/O door from its latches
Disassembling the Keyboard
1. Open the LCD cover 2. Slide out the two display hinge covers
3. Gently, lift out the keyboard and flip it over. 4. Disconnect the keyboard cables
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Disassembling the DIMM
1. Remove the two screws on the DIMM cover. 2. Remove the DIMM cover.
3. Push out the latches on either side of the DIMM module 4. Remove the DIMM module.
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Removing the LCD module
1. Remove the two screws as shown below. 2. Disconnect the LCD-FPC cable.
3. Close the LCD cover. 4. Remove the two screws on both sides of the hinges
5. Detach the LCD module from the main unit
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Disassembling the LCD Module
Disassembly of the LCD panel
1. Remove the two LCD cover cushions. 2. Remove the two screws from the top of the display bezel.
3. Carefully snap off the LCD panel. 4. Lift out the LCD module.
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Disassembling the Speaker
1. Open the EMI mylar of the LCD module 2. Disconnect the speaker cable from the LED board
3. Remove the screw from the speaker. 4. Remove the speaker
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Disassembling the LED board
1. Disconnect the LCD-FPC cable from the LED board 2. Remove the LED board.
Disassembling the Inverter board
1. Remove the LCD-FPC cable 2. Remove the LCD power cable.
3. Remove the inverter board from its latches on the display bezel.
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Diassembling the LCD
1. Disconnect the LCD-FPC cable from the LCD.
2. Remove the six screws on the LCD hinge plate. 3. Lift the LCD hinge plate from the display bezel.
4. Remove the hinges and LCD-FPC cable from the display bezel. 5. Remove the LCD from the display bezel
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Disassembling the upper case
1. Disconnect the touchpad cable from the main unit. 2. Remove the five screws on the base of the upper case.
3. Remove the screws to separate the upper case. 4. Remove the cover switch cable from the main unit.
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Disassembling the touchpad
1. Remove the touchpad cable from the touchpad. 2. Remove the two screws on the touch pad cable.
3. Remove the touchpad cable from the upper case. 4. Remove the touchpad board from the uppercase.
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Disassembling the lower case
1. Remove the four screws as shown below. 2. Lift out the CPU heat sink.
3. Disconnect the DC-DC converter from the system board. 4. Remove the two screws on the PCMCIA heat sink
5. Slide the PCMCIA heat sink backwards. 6. Remove the hard disk bracket.
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7. Disconnect the hard disk module from the system board. 8. Disconnect the modem board.
9. Remove the system board from the lower case. 10. Remove the four screws from the system board.
11. Pull-up the PCMCIA card from the main board.
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Easy Disassembly of LCD Module
Removing the battery pack.
1. Slide the battery door notch into an unlocked position. 2. Pull out the battery door.
3. Slide the battery out from the main unit.
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Removing the LCD panel
1. Remove the hinge covers on either side. 2. Remove the two cover cushions on the top of the display bezel.
3. Remove the two screws on the top of the display bezel. 4. Detach the LCD panel.
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Removing the inverter board, speaker, and LED board.
1. Remove the EMI mylar of the LCD. 2. Remove the inverter board.
3. Remove the speaker. 4. Remove the LED board.
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Disassembling the LCD Module
1. Remove the LCD-FPC cable. 2. Remove the six screws on the LCD hinge plate.
3. Lift the LCD plate from the display bezel. 4. Remove the hinges and LCD-FPC cable from the display bezel.
5. Remove the LCD from the display bezel.
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Easy Disassembly of Main Unit.
Disassembling the battery pack.
1. Slide the battery door notch into an unlocked position 2. Pull out the battery door.
3. Slide the battery out from the main unit.
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Disassembly of LCD and main unit.
1. Remove the hinge covers from either side. 2. Release the keyboard.and flip over
3. Disonnect the LCD-FPC cable. 4. Disconnect the touchpad cable.
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5. Remove the screw on top of the upper case. 6. Remove the five screws at the bottom of the upper case.
7. Disconnect the cover switch cable. 8. Detach the upper case from the LCD.
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Disassembly of the main unit
1. Remove the four screws as shown here. 2. Lift out the CPU heat sink.
3. Remove the two screws on the PCMCIA heat sink. 4. Slide the PCMCIA heat sink backwards.
5. Remove the hard disk bracket. 6. Disconnect the hard disk module from the system board.
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7. Disconnect the modem board. 8. Remove the system board from the upper case.
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Chapter4 Troubleshooting
Use the following procedure as a guide for computer problems.
Note: The diagnostic tests are intended to test only Acer products. NonAcer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. Note: To run the diagnostics, refer to "Running the Diagnostics"..
Symptoms (Verified) Power failure. (The power indicator does not go on or stay on.) POST does not complete. No beep or error codes are indicated. POST beeps, but no error codes are displayed. POST detected an error and displayed numeric error codes. The diagnostic test detected an error and displayed a Spare Part code. Other symptoms (such as LCD display problems). Symptoms cannot be re-created (intermittent problems). Go To "Power Systems CheckCheck". "Symptom-to-Spare Part Index", and then use the No Beep Symptoms table. "Symptom-to-Spare Part Index", and then use the Beep Symptoms table. "Symptom-to-Spare Part Index", and then use the Numeric Error Codes table. "Running the Diagnostics". "Symptom-to-Spare Part Index", and then use the Other Symptoms table. Use the customer-reported symptoms and go to "Symptom-to-Spare Part Index".
Diskette Drive Check
Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required.
Note: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
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Do the following to select the test device. See "Running the Diagnostics" for details. 1. Boot from the diagnostics diskette and start the PQA program (please refer to "Running PQA Diagnostics Program"). 2. Go to the diagnostic Diskette Drive in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window. If an error occurs with the internal diskette drive, reconnector the connector on the Main board. If the error still remains: 1. 2. 3. 4. 5. Reconnector the diskette drive. Replace the diskette driver cable. Replace the diskette. Replace the IDE board Replace the Main board.
Keyboard or Auxiliary Input Device Check
Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the sub card. If the keyboard cable connection is correct, run the Keyboard Test. See "Running the Diagnostics" for details. If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a nondefective Spare Part: 1. Reconnector the keyboard cables. 2. Replace the keyboard. 3. Replace the Main board. The following auxiliary input devices are supported for this computer:
· Numeric keypad · External keyboard (with keyboard/mouse cable)
If any of these devices do not work, reconnector the cable connector and repeat the failing operation. If the problem does not recur, recheck the connector. If the problem is not corrected, replace the device and then the Main board.
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Memory Check
DIMM cards are available for increasing memory capacity.
On Board (MB) 16 16 16 16 16 0 8 16 32 64 Slot 1 (MB) Total Memory (MB) 16 24 32 48 80
Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the PQA program (please refer to "Running PQA Diagnostics Program". 2. Go to the diagnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window. Note: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.
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Power System Check
To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack and diskette drive. 2. Connect the AC Adapter and check that power is supplied. 3. Disconnect the AC Adapter and install the charged battery pack; then check that power is supplied by the battery pack. If you suspect a power problem, see the appropriate power supply Check in the following list:
· "Checking the AC Adapter" · "Checking Operational Charging" · "Checking the Battery Pack"
Checking the AC Adapter:
· You are here because the computer fails only when the AC Adapter is
used:
· If the power problem occurs only when the port replicator is used,
replace the port replicator.
· If the power-on indicator does not turn on, check the power cord of the
AC Adapter for correct continuity and installation.
· If the operational charge does not work, go to "Checking Operational
Charging." 1. Unplug the AC Adapter cable from the computer and measure the output voltage at the plug of the AC Adapter cable. See the following figure :
Pin 1 2
Voltage (Vdc) +16 Ground
If the voltage is not correct, replace the AC Adapter.
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If the voltage is within the range, do the following:
· Replace the Main board. · If the problem is not corrected, go to "Undetermined Problems". · If the voltage is not correct, go to the next step. Note: An audible noise from the AC Adapter does not always indicate a defect.
Checking Operational Charging: To check operational charging, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer. Perform operational charging. If the battery status indicator does not turn on, remove the battery pack and let it return to room temperature. Reinstall the battery pack. If the charge indicator still does not turn on, replace the battery pack. If the charge indicator still does not turn on, replace the Main board. Then reinstall the battery pack. If the reinstalled battery pack is not charged, go to the next section.
Checking the Battery Pack:
Battery charging will not start until the Fuel-Gauge shows that less than 95% of the total power remains; with this condition the battery pack can charge to 100% of its capacity. This protects the battery pack from being overcharged or having a shortened life. Do the following: 1. Power off the computer. 2. Remove the battery pack and measure the voltage between battery first and last grid. If the voltage is still less than +7.5 Vdc after recharging, replace the battery.
TouchPad Check
If the TouchPad does not work, check the configuration in the TouchPad BIOS program. If the configuration of the TouchPad is disabled, select Enable to enable it. If this does not correct the TouchPad problem, continue with the following. After you use the TouchPad, the pointer drifts on the screen for a short time. This self-acting pointer movement can occur when a slight, steady pressure
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is applied to the TouchPad pointer. This symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in a short period of time. If a click button problem or the pointing stick problem occurs, do the following: 1. Boot from the diagnostics diskette and start the PQA program (please refer to "Running PQA Diagnostics Program". 2. Go to the diagnostic Pointing Dev. in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window. If either the pointing stick or the click button do not work, do the following actions one at a time to correct the problem. Do not replace a nondefective Spare Part: 1. Reconnector the TouchPad cables. 2. Replace the TouchPad FPC. 3. Replace the TouchPad.
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Symptom-to-Spare Part Index
The symptom-to-Spare Part index lists the symptoms and errors and their possible causes. The most likely cause is listed first.
Note: Perform the Spare Part replacement or actions in the sequence shown in the "Spare Part/Action" columns. If a Spare Part replacement did not solve the problem, put the original part back in the computer. Do not replace a nondefective Spare Part.
This index can also help you determine the next possible Spare Part to be replaced when servicing a computer. Numeric error codes show the errors detected in POST or system operation. If no codes are available, use narrative symptoms. If the symptom is not listed, go to "Undetermined Problems" .
Numeric Error Codes
The following is a list of the message that the BIOS can display. Most of them occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured. Following the list are explanations of the messages and remedies for reported problem.
Note: If the system fails after you make changes in the Setup menus, reset the computer, enter Setup and install Setup defaults or correct the error
Numeric error Codes
Symptom / Error 0200 Failure Fixed Disk Spare Part / Action in Sequence 1. 2. 3. 4. Reconnector Hard disk driver. "Load Setup Defaults" in BIOS Setup Utility. Hard disk driver Main board
0211 Stuck Key 0211 Keyboard error 0212 Keyboard Controller Failed 0213 Keyboard locked - Unlock key switch
1. Go to "Keyboard or Auxiliary Input Device Check". 1. Go to "Keyboard or Auxiliary Input Device Check". 1. Go to "Keyboard or Auxiliary Input Device Check". 1. Unlock external keyboard
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Numeric error Codes
Symptom / Error 0230 Shadow RAM Failed at offset: nnnn 0231 System RAM Failed at offset: nnnn 0232 Extended RAM Failed at offset:nnnn 0250 System battery is dead - Replace and run Setup 0251 System CMOS checksum bad Default configuration used 0260 System timer error Spare Part / Action in Sequence 1. BIOS ROM 2. Main board 1. DIMM 2. Main board 1. DIMM 2. Main board 1. Replace backup battery(RTC) and Run SETUP to reconfigure System time, then reboot system. 1. Backup battery(RTC) 2. Run SETUP to reconfigure System, then reboot system. 1. Backup battery(RTC) 2. Run SETUP to reconfigure System, then reboot system. 3. Main board 1. Backup battery(RTC) 2. Run SETUP to reconfigure System, then reboot system. 3. Main board 1. Run "Load Setup Defaults" in BIOS Setup Utility. 2. Backup battery (RTC) 3. Main board 1. Run "Load Setup Defaults" in BIOS Setup Utility. 2. DIMM 3. Main board 1. Check the drive is defined with the proper diskette type in Setup 2. Go to "Diskette Drive Check". 1. Check the drive is defined with the proper diskette type in Setup 2. Go to "Diskette Drive Check". 1. Main board
0270 Real time clock error
0280 Previous boot incomplete Default configuration used 0281 Memory size found by POST differed from CMOS 02B0 Diskette driver A error 02B2 Incorrect Drive A type - run SETUP 02D0 System cache error - Cache disabled 02F0 CPU ID: 02F5 DMA Test Failed 02F6 Software NMI Failed
1. Main board 1. DIMM 2. Main board 1. DIMM 2. Main board
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Numeric error Codes
Symptom / Error 02F7 Fail-Safe Timer NMI Failed Spare Part / Action in Sequence 1. DIMM 2. Main board
Error Messages
Symptom / Error Device Address Conflict Spare Part / Action in Sequence 1. Run "Load Setup Defaults" in BIOS Setup Utility. 2. Backup battery (RTC) 3. Main board 1. Run "Load Setup Defaults" in BIOS Setup Utility. 2. Backup battery (RTC) 3. Main board 1. DIMM 2. BIOS ROM 3. Main board 1. None 1. BIOS ROM 2. Main board 1. Run "Load Setup Defaults" in BIOS Setup Utility. 2. Backup battery (RTC) 3. Main board 1. Diskette drive 1. Hard Disk 2. Main board
Allocation Error for: device
Failing Bits: nnnn
Fixed Disk n Invalid System Configuration Data I/O device IRQ conflict
Operating system not found
No Beep Symptoms
Symptom / Error Spare Part / Action in Sequence 1. Ensure every connector correctly 2. DIMM 3. Main board 1. 2. 3. 4. 5. 6. 7. 1. 2. 3. 4. 5. 6. Reconnector LCD connectors LCD inverter ID LCD FPC cable LCD inverter LCD LED board Main board Reconnector the LCD connectors LCD inverter ID LCD FPC Cable LCD inverter LCD Main board
No beep, power-on indicator on, and a blank LCD not POST
No beep, power-on indicator not on, and a blank LCD during POST
No beep, power-on indicator on, and a blank LCD during POST.
No beep during POST but system runs correctly.
1. Speaker
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LCD-Related Symptoms
Symptom / Error Spare Part / Action in Sequence 1. 2. 3. 4. 5. 6. 7. 1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. Reconnector the LCD connector Keyboard (if control is from the keyboard) LCD inverter ID LCD FPC Cable LCD inverter LCD Main board Reconnector the LCD connector LCD inverter ID LCD FPC Cable LCD inverter LCD Main board LCD inverter ID LCD inverter LCD FPC Cable LCD Main board
· LCD backlight not working · LCD too dark · LCD brightness can not be
adjusted
· LCD contrast cannot be
adjusted
· · · ·
LCD screen unreadable Characters missing pels Screen abnormal Wrong color displayed
LCD has extra horizontal or vertical lines displayed.
Keyboard/TouchPad-Related Symptoms
Symptom / Error Keyboard (one or more keys) does not work. TouchPad does not work. Spare Part / Action in Sequence 1. Reconnector the keyboard cable. 2. Keyboard 3. Main board 1. Reconnector TouchPad cable. 2. TouchPad board 3. Main board
Indicator-Related Symptoms
Symptom / Error Indicator incorrectly remains off or on, but system runs correctly Spare Part / Action in Sequence 1. 2. 3. 4. Reconnector the LED board LCD FPC cable LED board Main board
Power-Related Symptoms
Symptom / Error Power shuts down during operation Spare Part / Action in Sequence 1. 2. 3. 4. Battery AC Adapter DC/DC & Charge board Main board
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Power-Related Symptoms
Symptom / Error The system will not power-on. Spare Part / Action in Sequence 1. 2. 3. 4. Battery AC adapter DC/DC & Charge boar Main board
The system will not power-off Battery can't be charge
1. DC/DC & Charge board 2. Main board 1. Battery 2. DC/DC & Charge board 3. Main board
PCMCIA-Related Symptoms
Symptom / Error System cannot detect the PCMCIA Spare Part / Action in Sequence 1. PCMCIA slots assembly 2. Main board
Memory-Related Symptoms
Symptom / Error Memory count (size) appears different from actual size. Spare Part / Action in Sequence 1. Enter BIOS Utility to execute load setup default settings, then reboot system. 2. DIMM 3. Main board
Speak-Related Symptoms
Symptom / Error Speakers have noise or no sound comes from system Spare Part / Action in Sequence 1. Speaker 1. LCD FPC cabler 2. Main board
Power Management-Related Symptoms
Symptom / Error The system will not enter hibernation The system will not wake up from hibernation The system will not enter standby after close the LCD Battery fuel gauge does not go higher than 90%. Spare Part / Action in Sequence 1. Keyboard (if control is from the keyboard) 2. Hard disk 3. Main board 1. Keyboard (if control is from the keyboard) 2. Hard disk 3. Main board 1. Upper case (LCD cover switch on the upper case) 2. Main board 1. Remove battery pack and let it cool for 2 hours. 2. Refresh battery (continue to use battery until power off, then charge battery). 3. Battery 4. DC/DC & charge board 5. Main board
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Power Management-Related Symptoms
Symptom / Error System configuration does not match the installed devices. System hangs intermittently. In DOS or Windows, multimedia programs, no sound comes from the computer. Spare Part / Action in Sequence 1. Enter BIOS Utility to execute load setup default settings, then reboot system. 1. Main board 1. Speaker 2. Main board
Peripheral-Device-Related Symptoms
Symptom / Error External display does not work correctly. Print problems. Spare Part / Action in Sequence 1. Main board 1. 2. 3. 4. 1. 2. 3. 4. Run printer self-test. Printer driver Printer cable Main Board Device driver Device cable Device Main board
Serial or parallel port device problems.
Note: If you cannot find a symptom or an error in this list and the problem remains, see "Undetermined Problems".
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. Spare Part replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the Main board in loop mode at least 10 times. 2. If no error is detected, do not replace any Spare Part. 3. If any error is detected, replace the Spare Part shown by the Spare Part code. Rerun the test to verify that no more errors exist.
Undetermined Problems
You are here because the diagnostic tests did not identify which adapter or device failed, installed devices are incorrect, a short circuit is suspected, or
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the system is inoperative. Follow these procedures to isolate the failing Spare Part (do not isolate nondefective Spare Part).
Note: Verify that all attached devices are supported by the computer. Note: Verify that the power supply being used at the time of the failure is operating correctly. (See "Power Systems Check"): 1. Power off the computer. 2. Visually check them for damage. If any problems are found, replace the Spare Part. 3. Remove or disconnect all of the following devices:
a. Non-Acer devices b. Devices attached to the port replicator c. Printer, mouse, and other external devices d. Battery pack e. Hard disk drive f. DIMM g. Diskette drive h. PC Cards
4. Power on the computer. 5. Determine if the problem has changed. 6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing Spare Part. 7. If the problem remains, replace the following Spare Part one at a time. Do not replace a nondefective Spare Part:
a. Main board b. LCD assembly
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Diagnostic Program Diskette
Create a bootable diskette C:\sys A Copy HIMEM.SYS & EMM386.EXE to diskette. Copy all files to diskette. The Diagnostic program diskette include: 1. 2. 3. 4. 5. PQA System Diagnostics Modem Dial and Data Transfer Audio Resource and Speak Out Test Infrared ray test USB Register and Connect/Disconnect Test
Utility Program Diskette
Create a bootable diskette C:\sys A Copy HIMEM.SYS Copy all files to diskette. 1. Panel ID, bright and contrast utility 2. Thermal sensor utility
Thermal Sensor Utility
The system is equipped with a sensor to protect against system overheating. By setting System and processor thermal thresholds, the system will shut down automatically when temperatures reach the defined threshold parameters.
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Running PQA Diagnostics Program
Note: Before running PQA Diagnostic Program, make sure that the write enable tab of the Diagnostic Program Diskette is set to enable.
PQA Vx_x xx-xx-xx
Diag
Result
SysInfo
Option
Exit
Press -> or <- to move around the main menu. Press Enter to enable the selected option. The main options are Diag, Resoult, SysInfo, Option and Exit. The Diag option lets you select testing items and times. The following screen appears when you select Diag from the main menu.
PQA
Vx_x
xx-xx-xx
Diag
Result Diag
SysInfo
Option
Exit
MANUAL TEST AUTO TEST
This screen allows you to specify the number of tests to perform. The options are as follows: Manual Test Performs a single test and Manual checks the selected test items in sequence.
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Auto Test Performs multiple tests of the selected items and AUTO check the select test items in sequence.
Note: PCMCIA Diagnostic Supports Manual test only. Do not select PCMCIA Diagnostic in Auto Test.
The screen below appears if you select AUTO Test.
PQA
Vx_x
xx-xx-xx
Diag
Result Diag
SysInfo
Option
Exit
MANUAL TEST AUTO TEST
TEST COUNT VALUE (1...9999) 1
Specify the desired number of tests and press Enter. After you specify the number of tests to perform, the screen shows a list of test items (see below).
PQA Vx_x xx-xx-xx
Result Diag Diag
MANUALTest Items TEST [ AUTO] Sytem Board TEST [ ] Memory [ ] Keyboard [ ] Video [ ] Parallel Port [ ] Serial Port [ ] Diskette Drive [ ] Hard Disk [ ] CD-ROM [ ] Coprocessor [ ] Pointing Dev. [ ] Cache
SysInfo
Option
Exit
SPACE: mark/ummark selecting item ESC : return to upper menu F2 : test the marked item(s) ENTER: open subitem's menu Test Times = 1
Move the highlight bar from one item to another. Press Space to enable or disable the item. Press Enter to view the available suboptions of each selected item. Press Esc to close the close the submenu.
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The right corner screen information gives you the available function keys and the specified test number.
· · · · · · Space ESC F1 F2 Enter Test Times Enables/disables the item Exits the program Help Tests the selected item(s) Opens the available suboptions Indicates the number of tests to perform.
Note: The F1 and F2 keys function only after you finish configuring the Test option.
PQA Diagnostic Program Error Code and Messages
\
Error Code System 16XX 1XXX Backup battery error CPU or Main board error Backup battery 1. Reload BIOS default setting. 2. CPU 3. Main board 1. Reconnector CPU(IMM module) 2. DIMM 3. Main board 1. Reconnector Keyboard 2. Keyboard 3. Main board 1. Main board 1. Main board 1. Main board 1. Diskette drive 2. Main board 1. Reload BIOS default setting. 2. Hard disk 3. Main board 1. Reconnector CD-ROM cable 2. CD-ROM drive 3. Main board 1. CPU 2. Main board 1. Reconnector Keyboard 2. Keyboard 3. Main board Message Spare Part/Action in Sequence
2XXX
Memory error
3XXX
Keyboard error
4XXX 5XXX 6XXX 7XXX 8XXX
Video error Parallel Port error Serial port or Main board error Diskette drive error Hard disk error
9XXX
CD-ROM error
10XXX 11XXX
CPU or Main board error Pointing device err