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SERVICE BULLETIN
Product: French Door Refrigerators
Bulletin Date: 9/10/2014
ELECTRONICS Bulletin Number ASC20140910001
RF28HDEDBSR/AA RF28HDEDTSR/A
RF28HFEDBBC/AA RF28HFEDBSR/AA
RF28HFEDBWW/AA RF28HFEDTBC/AA
Subject: Freezer drawer gasket not
Models: RF28HFEDTSR/AA RF28HFEDTWW/AA
sealing completely at the RF28HFPDBSR/AA RF28HMEDBBC/AA
top left corner. RF28HMEDBSR/AA RF28HMEDBWW/AA
RF28HMELBSR/AA

Symptom: Condensation and frost forms at the top of the freezer due to a gap between the freezer door
gasket and the cabinet.
Condensation Gap

Root Cause: The rear wall of the freezer compartment is bowed out approximately 8.8mm.
The upper freezer tray rail hits the bowed area, preventing the drawer from closing properly.

This information is published for informational purposes only and intended for use only by personnel qualified for the specific tasks depicted. Qualified
personnel are those who, based on their training and experience, are capable of identifying risks and avoiding potential hazards when handling or
servicing a product. Only qualified personnel should repair products powered by electricity. Any attempt to handle, service or repair the product or
products by anyone other than qualified personnel could result in serious injury or death. You agree that your use of and reliance on this information is at
your sole risk. This information is subject to change or update without notice. There are no warranties, either expressed or implied, regarding the
accuracy or completeness of this information.
Field Repair: