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Service Bulletin
ELECTRONICS Product: FDR Refrigerators
Bulletin Number: ASC20120905001
Bulletin Date: 9/5/2012
Subject: The Auto Pullout Feature for the Upper Models: RF260BEAEBC/AA
Freezer Drawer does not work correctly. RF260BEAESP/AA
RF260BEAESR/AA
RF260BEAEWW/AA
RF261BEAEBC/AA
Background: The stops on the lower drawer are RF261BEAESP/AA
missing, so the upper tray will not roll out RF261BEAESR/AA
automatically. RF261BEAEWW/AA
RF263BEAEBC/AA
RF263BEAESP/AA
RF263BEAESR/AA
RF263BEAEWW/AA
Solution: Replace the lower freezer drawer. All
RF263TEAEBC/AA
new drawers include the stops. RF263TEAESP/AA
RF263TEAESR/AA
RF263TEAEWW/AA
Lower Drawer without stops New Lower Drawer with stops
(Pictured with Upper Drawer in place)
All production since August 20, 2012 comes with the correct drawer installed.
If a customer calls regarding this issue, a new drawer should be shipped to the customer at no charge.
The part number for the lower drawer is DA63-06038A. Do not replace the upper drawer.
This information is published for informational purposes only and intended for use only by personnel qualified for the specific tasks depicted. Qualified
personnel are those who, based on their training and experience, are capable of identifying risks and avoiding potential hazards when handling or
servicing a product. Only qualified personnel should repair products powered by electricity. Any attempt to handle, service or repair the product or
products by anyone other than qualified personnel could result in serious injury or death. You agree that your use of and reliance on this information is at
your sole risk. This information is subject to change or update without notice. There are no warranties, either expressed or implied, regarding the
accuracy or completeness of this information.".