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Service Bulletin
ervice
Product: Refrigerator
ELECTRONICS Bulletin Date: 11/4/2013
Bulletin Number: ASC20131104001
Subject: Loud hammering sound when water is dispensed Models: RF24FSEDB, RF260BEAE,
RF24F
AND/OR when ice maker fills with water. The noise stops RF261BEAE, RF263BEAE,
RF261BEAE
with the filter removed or if the water pressure is reduced. RF263TEAE, RF323TEDB,
Background: If water pressure is over 60 PSI, a gap is RF32F
F32FMQDB, RF4267HA,
created between the IN and OUT valves inside the filter RF4287HA, RF4289HA,
RF428
head assembly. The gap increases the velocity of water RFG297HD, RFG298HD,
RFG29
flow and causes the noise. RS261MD, RS263TD,
RS261
RS265TD, RS267TD,
RS265
RSG307AA, RSG309AA
RSG30
Gap between CASE FILTER IN and CASE FILTER OUT
Factory Solution: The CASE FILTER IN assembly has been improved to prevent the noise. The improved design will
be incorporated into all new production and service parts beginning November 2013.
Field Solution: For all units produced BEFORE November 2013, replace the ASSY CASE-
-FILTER TANK.
Examples of ASSY
CASE_FILTER TANKS
Serial Number Example:
Use the serial number to determine the production date of the refrigerator. An example is below.
Production Year Production Month
S = 2009 Z = 2010 B =2011 1 ~ 9 = January ~ September
C = 2012 D = 2013 F = 2014 A = October, B = November
G = 2015 H = 2016 J = 2017 C = December
Note: Consult the Samsung Service Website at (
(http://.service.samsungportal.com) for the Service Manual and other information on
this product.
This information is published for informational purposes only and intended for use only by personnel qualified for the specific tatasks depicted. Qualified personnel are
those who, based on their training and experience, are capable of identifying risks and avoiding potential hazards when handling or servicing a product. Only
avoiding
qualified personnel should repair products powered by electricity. Any attempt to handle, service or repair the product or products by anyone other than qualified
products
personnel could result in serious injury or death. You agree that your use of and reliance on this information is at your sole risk. This information is subject to change
rious
or update without notice. There are no warranties, either expressed or implied, regarding the accuracy or complet
completeness of this information.