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CUSTOMER SUPPORT
CUSTOMER SUPPORT
Customer Support is Intel's complete support service that provides Intel customers with hardware support, software
support, customer training, and consulting services. For more information contact your local sales offices.
After a customer purchases any system hardware or software product, service and support become major factors in
determining whether that product will continue to meet a customer's expectations. Such support requires an interna-
tional support organization and a breadth of programs to meet a variety of customer needs. As you might expect,
Intel's customer support is quite extensive. It includes factory repair services and worldwide field service offices
providing hardware repair services, software support services, customer training classes, and consulting services.
HARDWARE SUPPORT SERVICES
Intel is committed to providing an international service support package through a wide variety of service offerings
available from Intel Bardware Support.
SOFTWARE SUPPORT SERVICES
Intel's software support consists of two levels of contracts. Standard support includes TIPS (Technical Information
Phone Service), updates and subscription service (product-specific troubleshooting guides and COMMENTS Maga-
zine). Basic support includes updates and the subscription service. Contracts are sold in environments which repre-
sent product groupings (i.e., iRMX environment).
CONSULTING SERVICES
Intel provides field systems engineering services for any phase of your development or support effort. You can use
our systems engineers in a variety of ways ranging from assistance in using a new product, developing an application,
personalizing training, and customizing or tailoring an Intel product to providing technical and management con-
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embedded microcontrollers, and network services. You know your application needs; we know our products. Work-
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CUSTOMER TRAINING
Intel offers a wide range of instructional programs covering various aspects of system design and implementation. In
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80386
SYSTEM SOFTWARE
WRITER'S GUIDE
1987
Intel Corporation makes no warranty for the use of its products and assumes no responsibility for any errors which may
appear in this document nor does it make a commitment to update the information contained herein.
Intel retains the right to make changes to these specifications at any time, without notice.
Contact your local sales office to obtain the latest specifications before placing your order.
The following are trademarks of Intel Corporation and may only be used to identify Intel Products:
Above, BITBUS, COMMputer, CREDIT, Data Pipeline, FASTPATH, Genius, i,t,
ICE, iCEL, iCS, iDBP, iDIS, FICE, iLBX, im , iMDDX, iMMX, Inboard, Insite, Intel,
intel, intelBOS, Intel Certified, Intelevision, inteligent Identifier, inteligent
Programming, Intellec, Intellink, iOSP, iPDS, iPSC, iRMK, iRMX, iSBC, iSBX,
iSDM, iSXM, KEPROM, Library Manager, MAPNET, MCS, Megachassis,
MICROMAINFRAME, MULTIBUS, MULTICHANNEL, MULTIMODULE,
MultiSERVER, ONCE, OpenNET, OTP, PC BUBBLE, Plug-A-Bubble, PROMPT,
Promware, QUEST, QueX, Quick-Pulse Programming, Ripplemode, RMX/80,
RUPI, Seamless, SLD, SugarCube, SupportNET, UPI, and VLSiCEL, and the
combination of ICE, iCS, iRMX, iSBC, iSBX, iSXM, MCS, or UPI and a numerical
suffix, 4-SITE.
MDS is an ordering code only and is not used as a product name or trademark. MDS@ is a registered trademark of Mohawk
Data Sciences Corporation .