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Maintenance and Service Guide
Compaq Evo Notebook N1000 Series and Compaq Presario 1500 Series Mobile PC
Document Part Number: 279372-001

July 2002

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures.

© 2002 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, Celeron, and SpeedStep are trademarks of the Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided "as is" without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Maintenance and Service Guide First Edition July 2002 Document Part Number: 279372-001

Contents
1 Product Description
1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­14 1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . 1­16 1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1­17 1.5 Computer External Components . . . . . . . . . . . . . . . 1­18 1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­28

2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2­1 Selecting Computer Setup or Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 2­1 Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2­3 Selecting from the Security Menu . . . . . . . . . . . . . . . 2­4 Selecting from the Advanced Menu . . . . . . . . . . . . . 2­5 2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Configuration Information. . . . . . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­8 2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2­10

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3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3­1 3.2 Computer System Major Components . . . . . . . . . . . . 3­2 3.3 Miscellaneous Plastics/Hardware Kit . . . . . . . . . . . 3­16 3.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 3­18 3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3­20 3.6 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­22

4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4­1 4­2 4­2 4­2 4­3 4­4 4­4 4­5 4­6

5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5­3 5.3 Preparing the Computer for Disassembly . . . . . . . . . 5­4 5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­12 5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5­12 5.6 Mini PCI Communications Board . . . . . . . . . . . . . . 5­14 5.7 Disk Cell RTC Battery . . . . . . . . . . . . . . . . . . . . . . . 5­17 5.8 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­18 5.9 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­19 5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­21 5.11 Heat Spreader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­24 5.12 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­27 5.13 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­29 5.14 Palm Rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­34 5.15 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­38

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Maintenance and Service Guide

5.16 TouchPad Components . . . . . . . . . . . . . . . . . . . . . 5.17 Display Release Assembly. . . . . . . . . . . . . . . . . . . 5.18 Charger Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.19 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5.20 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.21 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.23 Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5­40 5­45 5­46 5­47 5­49 5­53 5­55 5­59

6 Specifications A Connector Pin Assignments B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B­1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B­1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B­2

C Screw Listing Index

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1
Product Description
The Compaq Evo Notebook N1000 and Presario 1500 Series of Personal Computers offer advanced modularity, Intel Mobile Pentium 4 and Intel Celeron processors with SpeedStep technology and 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.

Figure 1-1. Compaq Evo Notebook N1000 and Presario 1500

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Product Description

1.1 Models
Computer models are shown in Tables 1-1 through 1-3.
Table 1-1 Compaq Evo Notebook N1000 and Presario 1500 Model Naming Conventions
Key N1000 1 Key 1 2 3 P 2 Description Brand/Series designator Processor type Processor speed 220 3 P5 4 40 5 V 6 C 7 51 8 O 9 XXXXXX-XXX 10

Options N = Evo Notebook P = Presario P = Intel Pentium 4 220 = 2.2 GHz 200 = 2.0 GHz 180 = 1.8 GHz 170 = 1.7 GHz 1000 = 1000 Series 1500 = 1500 Series C = Intel Celeron 160 = 1.6 GHz 150 = 1.5 GHz 140 = 1.4 GHz 5 = 15.x inch 4 = 14.x inch

4 5 6 7 8 9

Display type/ size/resolution Hard drive size Optical drive designator Integrated communication RAM Operating system

P = SXGA+ (1400 × 1050) X = XGA (1024 × 768) 60 = 60 GB 40 = 40 GB V = DVD-ROM drive W = DVD-RW drive M = Modem 0 = None 51 = 512 MB 38 = 384 MB 2 = Windows 2000

30 = 30 GB 20 = 20 GB D = CD-ROM drive R = CD-RW drive C = Modem/NIC combination card 25 = 256 MB 12 = 128 MB O = Windows XP Pro E = Windows XP Home

10

SKU#

1­2

Maintenance and Service Guide

Product Description

Table 1-2 Compaq Evo Notebook N1000 Models
The following Evo Notebook N1000 models use config. code KQDZ and feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.0-Ah lithium ion (Li ion) battery pack 3-year warranty diskette drive 32 MB of discrete video memory N1000 Australia N1000 Australia N1000 Australia N1000 Australia N1000 P 170 P 180 P 180 P 180 P 180 P5 40 W C 25 O

470038-699 P5 40 W C 25 2

470038-700 X4 40 W C 25 O

470038-697 X4 40 W C 25 2

470038-698 X5 30 W C 25 O 470038-341 470037-782 2 470038-342 470037-783 O

Asia Pacific Australia French Canada N1000 P 170

470038-336 470038-333 470039-985 X5 30 W

Korea United States C 25

Asia Pacific Australia French Canada N1000 Australia N1000 Australia P 170 P 170

470038-335 470038-334 470039-988 X4 30 V

Korea United States C 25

470038-695 X4 30 V C 25 2

470038-696

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1­3

Product Description

Table 1-2 Compaq Evo Notebook N1000 Models (Continued)
The following Evo Notebook N1000 models use config. code KT2Z and feature: TouchPad pointing device 8-cell, 4.0-Ah Li ion battery pack 2-year warranty diskette drive 32 MB of discrete video memory N1000 Germany N1000 Germany N1000 Germany N1000 Germany P 200 P 200 P 220 P 220 P5 30 W C 25 O

470036-634 P5 30 W C 25 2

470036-635 X4 20 V C 25 O

470036-632 X5 20 V C 25 2

470036-633

1­4

Maintenance and Service Guide

Product Description

Table 1-2 Compaq Evo Notebook N1000 Models (Continued)
The following Evo Notebook N1000 models use config. code KQFZ and feature: TouchPad 8-cell, 4.0-Ah Li ion battery pack 1-year warranty diskette drive 32 MB of discrete video memory N1000 Japan N1000 P 220 P 220 P5 40 W C 25 O 470036-639

470036-636 P5 30 W

Japan (English) C 25 O

Belgium Czech Republic Denmark France French Canada Greece/Poland Hungary Israel Italy The Netherlands Norway N1000 P 220

470036-696 470036-700 470036-704 470036-707 470038-312 470036-712 470036-715 470036-720 470036-723 470036-730 470036-733 P5 30 W

Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom United States C 25 2

470036-739 470036-743 470036-692 470036-748 470036-751 470036-756 470036-759 470036-764 470036-767 470038-311

Belgium Czech Republic Denmark France Greece/Poland Hungary Israel Italy The Netherlands Norway N1000 Taiwan P 220

470036-697 470036-701 470036-705 470036-706 470036-713 470036-714 470036-721 470036-722 470036-731 470036-732 P5 30 V

Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 25 O

470036-741 470036-742 470036-693 470036-749 470036-750 470036-757 470036-758 470036-765 470036-766

470038-800

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Product Description

Table 1-2 Compaq Evo Notebook N1000 Models (Continued)
N1000 Taiwan N1000 P 220 P 220 P5 30 V C 25 2

470038-801 X5 30 W C 25 O 470037-833 O

Latin America N1000 Hong Kong N1000 P 200 P 200

470037-832 P5 30 V

Latin America (NAFTA) C 25

470038-807 X5 30 W C 25 O 470036-617 470037-825 470036-618 2 4770036-623 4770036-621 O 470037-834 O 470037-960 470038-782 470037-956 2 470038-783

Asia Pacific Australia French Canada Korea Latin America N1000 P 200

470037-828 470037-824 470036-619 470037-829 470036-616 X5 30 W

Latin America (NAFTA) Thailand United States C 25

French Canada Latin America N1000 P 200

4770036-620 4770036-622 X5 20 W

Latin America (NAFTA) United States C 25

Latin America N1000 P 200

4770037-831 X5 20 D

Latin America (NAFTA) C 12

Asia Pacific Australia Japan Japan (English) N1000 P 200

470037-957 470037-953 470036-638 470036-641 X5 20 D

Korea Taiwan Thailand C Taiwan 12

Japan Japan (English)

470036-637 470036-640

1­6

Maintenance and Service Guide

Product Description

Table 1-2 Compaq Evo Notebook N1000 Models (Continued)
N1000 P 200 X4 30 W C 25 O 470038-305 470038-310 O 470038-791 20 V C 25 O 470036-727 470036-735 470036-736 470036-745 470036-689 470036-746 470036-753 470036-754 470036-761 470038-803 470037-836 470036-762 470036-769 470036-628

Brazil Latin America N1000 P 200

470038-304 470038-299 X4 30 V

Latin America (NAFTA) United States C 25

People's Republic of China N1000 P 200 X4

Asia Pacific Australia Belgium Czech Republic Denmark France French Canada Greece/Poland Hungary Israel Italy Korea Latin America Latin America (NAFTA)

470037-837 470037-835 470036-694 470036-698 470036-702 470036-709 470036-629 470036-710 470036-717 470036-718 470036-725 470037-838 470036-625 470036-624

The Netherlands Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States

Maintenance and Service Guide

1­7

Product Description

Table 1-2 Compaq Evo Notebook N1000 Models (Continued)
N1000 P 200 X4 20 V C 25 2 470036-734 470036-737 470036-744 470036-690 470036-747 470036-752 470036-755 470036-760 470038-802 470036-763 470036-768 470036-631

Belgium Czech Republic Denmark France French Canada Greece/Poland Hungary Israel Italy Latin America Latin America (NAFTA) The Netherlands N1000 Hong Kong P 200

470036-695 470036-699 470036-703 470036-708 470036-630 470036-711 470036-716 470036-719 470036-724 470036-626 470036-627 470036-728 X4 20 D

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Turkey United Kingdom United States C 12 O

470038-804

People's Republic of China C 25 O

470038-790

N1000

P

160

X4

30

W

Brazil Latin America N1000 P 150

470038-303 470038-300 X4 20 V

Latin America (NAFTA) United States C 25 O

470038-306 470038-309

Brazil Latin America N1000 C 150

470038-302 470038-301 X4 20 V

Latin America (NAFTA) United States C 25 O

470038-307 470038-308

Asia Pacific Australia French Canada N1000 C 150

470037-827 470037-823 470037-787 X4 20 V

Korea Thailand United States C 25 2

470037-830 470037-826 470037-785

French Canada

4770037-786

United States

470037-784

1­8

Maintenance and Service Guide

Product Description

Table 1-2 Compaq Evo Notebook N1000 Models (Continued)
N1000 C 150 X4 20 D C 12 O 470037-959 470038-793 470037-955 470041-410 2 470037-952

Asia Pacific Australia Hong Kong Japan Japan (English) N1000 Japan N1000 Japan N1000 C 140 C 150 C 150

470037-958 470037-954 470038-805 470037-949 470037-951 X4 20 D

Korea Taiwan Thailand United States C 12

470037-950 X4 20 D

Japan (English) C 12 E

470038-313 X4 20 D

Japan (English) C 12 E

470038-314

United States (NAFTA)

470040-456

Maintenance and Service Guide

1­9

Product Description

Table 1-3 Compaq Presario 1500 Models
The following Presario 1500 notebook models use config. code KT2Z and feature: TouchPad 8-cell, 4.0-Ah Li ion battery pack 2-year warranty diskette drive 32 MB of discrete video memory P1510 P 220 X5 30 W C 25 E 470036-671 470038-279 470038-284 470036-673

Belgium Denmark Germany Italy The Netherlands P1505 P 200

470036-664 470036-665 470036-667 470036-599 470036-670 X4 20 W

Norway Portugal Spain Sweden/Finland C 25 E

Belgium Denmark Germany Italy The Netherlands

470036-663 470036-597 470036-666 470036-668 470036-669

Norway Portugal Spain Sweden/Finland

470036-672 470038-280 470038-283 470036-598

1­10

Maintenance and Service Guide

Product Description

Table 1-3 Compaq Presario 1500 Models (Continued)
The following Presario 1500 notebook models use config. code KQFZ and feature: TouchPad 8-cell, 4.0-Ah Li ion battery pack 1-year warranty diskette drive 32 MB of discrete video memory P1510 P 220 P5 40 W C 51 E

United States P1510 P 220

470036-657 X5 30 W C 25 E 470036-786 470036-771 470036-787 470036-596 470036-795 470036-796

Czech Republic Europe International France Greece/Poland Hungary Israel P1502 P 220

470036-772 470036-775 470036-776 470036-778 470036-779 470036-782 X5 30 W

Russia Saudi Arabia Slovenia Switzerland Turkey United Kingdom C 51 E

Latin America P1500 Asia Pacific Australia P 220

470036-600 X5 30 W

Latin America (NAFTA) C 25 E

470036-799

470036-808 470036-800

Korea Thailand

470036-816 470038-324

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Product Description

Table 1-3 Compaq Presario 1500 Models (Continued)
P1510 P 200 P5 40 W C 51 E 470037-841 E

French Canada P1501 Korea P1507 India P1505 P 200 P 200 P 200

470036-593 X5 30 W

Canada C 25

470036-815 X5 30 V C 25 E

470038-332 X5 20 W C 25 E 470036-785 470036-770 470036-788 470036-792 470036-794 470036-797

Czech Republic Europe International France Greece/Poland Hungary Israel P1504 Korea P1506 India P1501 P 200 P 200 P 200

470036-773 470036-774 470036-777 470036-594 470036-780 470036-781 X5 20 V

Russia Saudi Arabia Slovenia Switzerland Turkey United Kingdom C 25 E

470037-904 X4 30 V C 12 E

470038-327 X4 20 W C 25 E 470036-602 E

Latin America P1500 Taiwan P 200

470036-601 X4 20 W

Latin America (NAFTA) C 25

470038-812

1­12

Maintenance and Service Guide

Product Description

Table 1-3 Compaq Presario 1500 Models (Continued)
P1500 Australia P1503 Asia Pacific Korea P1505 India P1501 P 160 P 200 P 200 P 200 X4 20 W C 25 E

470036-818 X4 20 D C 25 E 470036-804 E

470036-805 470067-813 X4 20 D

Thailand C 12

470038-326 P5 30 W C 25 E

United States P1505 P 160

470037-317 X5 30 W C 25 E

United States P1500 Hong Kong P1500 P 160 P 160

470037-316 X4 20 V C 25 E

470038-810 X4 20 V C 12 E

People's Republic of China P1500 Taiwan P1500 C 150 P 150

470037-319 X4 30 D C 12 E

470037-320 X4 20 W C 25 E

United States P1500 Taiwan C 150

470038-813 X4 20 D C 12 E

470038-811

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1­13

Product Description

1.2 Features
The notebook has the following features:


The following processors are available, varying by notebook model:


The Evo Notebook N1000 features an Intel Mobile Pentium 4 2.2-, 2.0-, 1.8-, 1.7-, 1.6-, or 1.5-GHz processor with 512-KB integrated L2 cache, or an Intel Celeron 1.5- or 1.4-GHz processor with 256-KB integrated L2 cache. The Presario 1500 features an Intel Mobile Pentium 4 2.2-, 2.0-, 1.6-, or 1.5-GHz processor with 512-KB integrated L2 cache, or an Intel Celeron 1.5-GHz processor with 256-KB integrated L2 cache.





ATI P7 graphics accelerator with 32 MB of shared Synchronous DRAM (SDRAM) and 4X AGP graphics card 128-MB high-performance SDRAM, expandable to 1.0 GB Microsoft Windows 2000, Windows XP Home, or Windows XP Professional, varying by computer model 15.0-inch SXGA+ (1400 × 1050) or XGA (1024 × 768), or 14.1-inch XGA (1024 × 768), TFT display with over 16.7 million colors, varying by computer model Full-size Windows 98 keyboard with:




TouchPad pointing device (Evo Notebook N1000 and Presario 1500 models) Dual Stick (TouchPad and point stick; Evo Notebook N1000 models only)



Network interface card (NIC) integrated on the system board, with a mini PCI V.92 modem Integrated wireless support of 802.11b and Bluetooth devices through MultiPort

1­14

Maintenance and Service Guide

Product Description



Support for one Type I or II PC Card slot with support for both 32-bit CardBus and 16-bit PC Cards External 65 W AC adapter with power cord 8-cell Li ion battery pack 40-, 30-, or 20-GB high-capacity hard drive, varying by computer model 1.44-MB diskette drive Support for the following drives through the fixed optical drive:


24X Max CD-ROM drive 16X Max CD-RW drive 8X Max DVD-ROM drive 8X Max DVD-ROM/CD-RW combination drive


Connectors for:


RJ-45 network RJ-11 modem Universal serial bus Parallel devices External monitor AC power Stereo line out/headphone Mono microphone S-video Port replicator Infrared 1394 digital input



JBL Pro stereo speakers with bass reflex Dolby Digital certified sound

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Product Description

1.3 Clearing a Password
If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 5.3, "Preparing the Computer for Disassembly," for more information). 2. Remove the RTC battery (refer to Section 5.7, "Disk Cell RTC Battery"). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the computer. 5. Connect AC power to the computer. Do not reinsert any battery packs at this time. 6. Turn on the computer. All passwords and all CMOS settings have been cleared.

1­16

Maintenance and Service Guide

Product Description

1.4 Power Management
The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:


Standby Hibernation Setting customization by the user Hotkeys for setting level of performance Smart battery that provides an accurate battery power gauge Battery calibration Lid switch suspend/resume Power/Suspend button Advanced Configuration and Power Management (ACP) compliance

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Product Description

1.5 Computer External Components
The external components on the front and right side of the computer are shown in Figure 1-2 and described in Table 1-4.
.

Figure 1-2. Front and Right Side Components
Table 1-4 Front and Right Side Components
Item 1 2 Component Stereo speakers (2) Power/Standby light Function Produce stereo sound. On: Power is turned on. Off: Power is turned off. Blinking: Computer is in Standby mode.

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Maintenance and Service Guide

Product Description

Table 1-4 Front and Right Side Components (Continued)
Item 3 4 Component Display release latch Battery light Function Opens the computer. On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition. Accepts an 8-cell Li ion battery pack. Accepts a CD-ROM, CD-RW, DVD-ROM, or DVD/CD-RW combination drive. Provides wireless communication between the computer and another infrared-equipped device using an infrared beam. Connects IEEE 1394-compliant products, such as digital camcorders, video editing equipment, VCRs, cameras, and audio players. A 1394 firewire cable is required for use with this jack.

5 6 7

Battery bay Optical drive bay Infrared port

8

1394 jack

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Product Description

The computer rear panel and left side components are shown in Figure 1-3 and described in Table 1-5.

Figure 1-3. Rear Panel and Left Side Components
Table 1-5 Rear Panel and Left Side Components
Item 1 2 3 Component Mono microphone jack Stereo speaker/ headphone jack DC power jack Function Connects a mono microphone, disabling the built-in microphone. Connects stereo speakers, headphones, headset, or television audio. Connects any one of the following:


AC adapter Optional automobile power adapter/charger Optional aircraft power adapter

1­20

Maintenance and Service Guide

Product Description

Table 1-5 Rear Panel and Left Side Components (Continued)
Item 4 Component Vents Function Allow airflow to cool internal components.

damage, the computer Ä CAUTION: To preventoccurs. Do not block theshuts down if an overheating condition cooling vent. Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area. 5 6 7 8 9 USB connectors (2) Fan S-Video connector External monitor connector External keyboard/mouse connector Parallel connector RJ-45 network jack RJ-11 modem jack Connect USB devices. Provides airflow to cool internal components. Connects a television, VCR, camcorder, or overhead projector. Connects an external monitor or overhead projector. Connects an optional full-sized keyboard or mouse. An optional splitter/adapter allows both an external keyboard and mouse to be used at the same time. Connects a parallel device. Connects the network cable. A network cable is not included with the computer. Connects the modem cable to an internal modem. A modem cable is included with internal modem models. Attaches an optional security cable to the computer. Ejects a PC Card from the PC Card slot. Supports a 32-bit (CardBus) or 16-bit PC Card. Accepts diskettes.

10 11 12

13 14 15 16

Security cable slot PC Card eject button PC Card slot Diskette drive

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Product Description

The computer keyboard components are shown in Figure 1-4 and described in Table 1-6.

Figure 1-4. Keyboard Components
Table 1-6 Keyboard Components
Item 1 2 Component Function Perform preset functions. Turns on the numeric lock function. On: Num lock is on and the embedded numeric keypad is enabled.

F1 through F12
function keys

Num lock key

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Maintenance and Service Guide

Product Description

Table 1-6 Keyboard Components (Continued)
Item 3 4 5 Component Embedded numeric keypad Cursor control keys Windows application key Function Converts keys to numeric keypad. Move the cursor around the screen. Displays a menu when using a Microsoft application. The menu is the same one that is displayed by pressing the right mouse button. Display the Windows Start menu. Used with hotkeys to perform preset hotkey functions.

6 7

Windows logo keys

Fn key

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Product Description

The computer top components are shown in Figure 1-5 and described in Table 1-7.

Figure 1-5. Top Components
Table 1-7 Top Components
Item 1 Component Power light Function On: Power is turned on. Blinking: Computer is in Standby. The power light also blinks if a battery pack that is the only available power source reaches a low-battery condition. On: Num lock is on and the embedded numeric keypad is enabled. Provide quick access to the Internet. Refer to the Hardware Guide that ships with the computer for information about these buttons.

2 3

Num lock light Easy Access Buttons (3)

1­24

Maintenance and Service Guide

Product Description

Table 1-7 Top Components (Continued)
Item 4 Component Power button Function Turns on the computer. Use the operating system Shut Down command to turn off the computer. Launches Windows Media Player to play MP3 music. Adjust the volume of the stereo speakers. On: Caps lock is on. Turns on when the hard drive, CD-, or DVD-ROM drive is accessed. Turns off the computer display if the computer is closed while on. Allows for audio input. Moves the mouse cursor, selects, and activates. Function like the left and right mouse buttons on an external mouse. Scrolls the screen left, right, up, and down. On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition. On: Power is turned on. Off: Power is turned off. Blinking: Computer is in Standby mode.

5 6 7 8 9 10 11 12 13 14

Digital audio button Volume control buttons Caps lock light Drive indicator light Display lid switch Microphone TouchPad TouchPad buttons EasyScroll Battery power light

15

Power/Standby light

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Product Description

The external components on the bottom of the computer are shown in Figure 1-6 and described in Table 1-8.

Figure 1-6. Bottom Components
Table 1-8 Bottom Components
Item 1 Component Connector cover Function Protects the parallel, external monitor, external keyboard/mouse, and USB connectors. Connects the computer to an optional port replicator.

2

Docking connector

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Product Description

Table 1-8 Bottom Components (Continued)
Item 3 4 Component Mini PCI communications compartment Hard drive bay Function Contains the mini PCI modem card. Supports the primary hard drive. The hard drive is secured to the computer by one screw. Secures the hard drive to the computer. Contains the Product Key, which may need to be entered before using some Windows operating systems. Identifies the computer; needed when you call Compaq customer support. Releases the battery pack from the battery compartment. Accepts an 8-cell Li ion battery pack. Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards.

5 6

Hard drive retention screw Certificate of Authenticity label

7

Serial number

8 9 10

Battery pack release switch Battery bay Memory expansion compartment

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Product Description

1.6 Design Overview
This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, "Illustrated Parts Catalog," to identify replacement parts and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections:


Memory expansion board Hard drive Display Keyboard/TouchPad or pointing stick Audio Intel Mobile Pentium 4 processors with SpeedStep technology or Intel Celeron processors Fan PC Card Modem or modem/NIC

The computer uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high-temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Ä

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the computer.

1­28

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2
Troubleshooting

Å

WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup and Diagnostics Utilities
Selecting Computer Setup or Compaq Diagnostics
The computer features two Compaq system management utilities:


Computer Setup--A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.

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Troubleshooting



Compaq Diagnostics--A system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to:


Display system information. Test system components. Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home.

Using Computer Setup
Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the computer. Press F10 while the F10 = ROM Based Setup message is displayed in the lower-left corner of the screen.


To change the language, press F2. To view navigation information, press F1. To return to the Computer Setup menu, press esc.

2. Select the File, Security, or Advanced menu. 3. To close Computer Setup and restart the computer:


Select File > Save Changes and Exit and press enter. Select File > Ignore Changes and Exit and press enter.

or


4. When you are prompted to confirm your action, press F10.

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Troubleshooting

Selecting from the File Menu
Table 2-1 File Menu Select
System Information

To Do This


View identification information about the computer, a docking base, and any battery packs in the system. View specification information about the processor, memory and cache size, and system ROM.



Save to Floppy Restore from Floppy Restore Defaults

Save system configuration settings to a diskette. Restore system configuration settings from a diskette. Replace configuration settings in Computer Setup with factory default settings. (Identification information is retained.) Cancel changes entered during the current session, then exit and restart the computer. Save changes entered during the current session, then exit and restart the computer.

Ignore Changes and Exit Save Changes and Exit

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Troubleshooting

Selecting from the Security Menu
Table 2-2 Security Menu Select
Setup Password

To Do This
Enter, change, or delete a setup password. (The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.) Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock User or Master password. Settings are accessible Drive Lockenter Computer Setup byonly when you turning on (not restarting) the computer.

Power-on Password DriveLock Passwords

Password Options Password options can be selected only when a power-on password has been set.

Enable/disable:


QuickLock QuickLock on Standby QuickBlank

To enable QuickLock on Standby or QuickBlank, you must first enable
QuickLock. Enable/disable:


Device Security

Ports or diskette drives* Diskette write* CD-ROM or diskette startup

DVD-ROM can be entered in Settings for a field. the CD-ROM System IDs Enter identification numbers for the computer, a docking base, and all battery packs in the system.

*Not applicable to SuperDisk LS-120 drives.

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Troubleshooting

Selecting from the Advanced Menu
Table 2-3 Advanced Menu Select
Language (or press F2) Boot Options

To Do This
Change the Computer Setup language. Enable/disable:


QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system. Enable/disable the embedded numeric keypad at startup. Enable/disable multiple standard pointing devices at startup. (To set the computer to support only a single, usually nonstandard, pointing device at startup, select Disable.) Enable/disable USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.) Set an optional external monitor or overhead projector connected to a video card in a docking base as the primary device. (When the computer display is set as secondary, the computer must be shut down before undocking from a docking base.)



Device Options







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Troubleshooting

Table 2-3 Advanced Menu (Continued) Select
Device Options (continued)

To Do This


Change the parallel port mode from Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP or Enhanced Capabilities Port (ECP). Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.* Enable/disable all settings in the SpeedStep window. (When Disable is selected, the computer runs in Battery Optimized mode.) Specify how the computer recognizes multiple identical docking bases that are identically equipped. (Select Disable to recognize the docking bases as a single docking base; select Enable to recognize the docking bases individually, by serial number.) Enable/disable the reporting of the processor serial number by the processor to the software.







HDD Self Test Options

Run a quick comprehensive self test on hard drives in the system that support the test features.

* Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M.

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2.2 Using Compaq Diagnostics
When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar. Compaq Diagnostics is designed to test Compaq components. If non-Compaq components are tested, the results may be inconclusive.

Obtaining, Saving, or Printing Configuration Information
1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select Categories, then select a category from the drop-down list.


To save the information, select File > Save As. To print the information, select File > Print.

3. To close Compaq Diagnostics, select File > Exit.

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Troubleshooting

Obtaining, Saving, or Printing Diagnostic Test Information
1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test. 4. Select a test type:


Quick Test--Runs a quick, general test on each device in a selected category. Complete Test--Performs maximum testing on each device in a selected category. Custom Test--Performs maximum testing on a selected device.


To run all tests for your selected device, click Check All. To run only the tests you select, click Uncheck All, then select the checkbox for each test you want to run.

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Troubleshooting

5. Select a test mode:


Interactive Mode--Provides maximum control over the testing process. You determine whether the test was passed or failed, and you may be prompted to insert or remove devices. Unattended Mode--Does not display prompts. If errors are found, they are displayed when testing is complete.



6. Click Begin Testing. 7. Select a tab to view a test report:


Status tab--Summarizes the tests run, passed, and failed during the current testing session. Log tab--Lists tests run on the system, the number of times each test has run, the number of errors found on each test, and the total run time of each test. Error tab--Lists all errors found in the computer with their error codes. Log tab--Select Save. Error tab--Select Save. Log tab--Select File > Save As, then print the file from your folder.



8. Select a tab to save the report:


9. Select a tab to print the report:

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Troubleshooting

2.3 Troubleshooting Flowcharts
Table 2-4 Troubleshooting Flowcharts Overview
Flowchart 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17 2.18 2.19 2.20 Description Initial Troubleshooting No Power, Part 1 No Power, Part 2 No Power, Part 3 No Power, Part 4 No Video, Part 1 No Video, Part 2 Nonfunctioning Docking Station No Operating System (OS) Loading No OS Loading From Hard Drive, Part 1 No OS Loading From Hard Drive, Part 2 No OS Loading From Hard Drive, Part 3 No OS Loading From Diskette Drive No OS Loading From CD- or DVD-ROM Drive No Audio, Part 1 No Audio, Part 2 Nonfunctioning Device Nonfunctioning Keyboard Nonfunctioning Pointing Device No Network or Modem Connection

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Troubleshooting

Flowchart 2.1 - Initial Troubleshooting
Begin troubleshooting.

N
Is there power? Go to Flowchart 2.2, No Power, Part 1.

Y N
Beeps, LEDs, or error messages? Check LED board, speaker connections. All drives working?

N
Go to Flowchart 2.17, Nonfunctioning Device.

Y N
Is there video? (no boot) Go to Flowchart 2.6, No Video, Part 1.

Y N
Keyboard/ pointing device working? Go to Flowchart 2.18, Nonfunctioning Keyboard, or Flowchart 2.19, Nonfunctioning Pointing Device. Go to Flowchart 2.20, No Network or Modem Connection.

Y N
Is the OS loading? Go to Flowchart 2.9, No OS Loading.

Y N
Connecting to network or modem?

Y N
Is there sound? Go to Flowchart 2.15, No Audio.

Y

Y

End

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Troubleshooting

Flowchart 2.2 - No Power, Part 1
No power (power LED is off).

Remove from docking station (if applicable).

N
Power up on battery power? *Reset power. Power up on battery power?

N
Go to Flowchart 2.3, No Power, Part 2.

Y N
Power up on AC power? *Reset power.

Y N
Power up on AC power? Go to Flowchart 2.4, No Power, Part 3.

Y Y
Power up in docking station? Done

Y

N
1. Reseat the power cables in the docking station and at the AC outlet. 2. Ensure that the AC power source is active. 3. Ensure that the power strip is working.

* On some models there is a separate reset button. On some models the computer may be reset using the Standby switch and either the lid switch or the main power switch.

Y
Done Power up in docking station?

N
Go to Flowchart 2.8, Nonfunctioning Docking Station.

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Troubleshooting

Flowchart 2.3 - No Power, Part 2
Continued from Flowchart 2.2, No Power, Part 1.

Visually check for debris in battery socket and clean if necessary.

Y
Power on? Done

N
Check battery by recharging, moving it to another computer, or replacing it.

N
Power on? Replace power supply (if applicable).

Y N
Done Power on? Go to Flowchart 2.4, No Power, Part 3.

Y

Done

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Troubleshooting

Flowchart 2.4 - No Power, Part 3
Continued from Flowchart 2.3, No Power, Part 2. Plug directly into AC outlet.

Y
Power LED on? Done

N
Reseat AC adapter in computer and at power source.

Y
Power on? Done

N N
Power outlet active? Try different outlet. External Internal or external AC adapter? Internal Replace power cord. Go to Flowchart 2.5, No Power, Part 4. Replace external AC adapter.

Y

N
Power on?

Y
Power on? Done

Y
Done

N

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Troubleshooting

Flowchart 2.5 - No Power, Part 4
Continued from Flowchart 2.4, No Power, Part 3.

Open computer.

Y
Loose or damaged parts?

N
Close computer and retest.

Reseat loose components and boards and replace damaged items.

N
Power on? Replace the following items (if applicable). Check computer operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* Done *Replace these items as a set to prevent shorting out among components.

Y

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Troubleshooting

Flowchart 2.6 - No Video, Part 1
No video. Docking station Stand-alone or docking station? Stand-alone Internal or external display*? External Adjust brightness. Adjust brightness. Internal Go to Flowchart 2.7, No Video, Part 2. * To change from internal to external display, use the hotkey combination.

Y
Video OK? Done

N

A
Y

Press lid switch to ensure operation.

Y
Done Video OK? Done

Video OK?

N
Check for bent pins on cable.

N
Replace the following one at a time. Test after each replacement. 1. Cable between notebook and computer display (if applicable) 2. Inverter board (if applicable) 3. Display 4. System board

N
Video OK? Try another display. Internal and external video OK?

N
Replace system board.

Y
Done

Y
Done

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Troubleshooting

Flowchart 2.7 - No Video, Part 2
Continued from Flowchart 2.6, No Video, Part 1.

Remove notebook from docking station, if connected.

Adjust display brightness.

Check brightness of external monitor.

N
Video OK? Go to "A" in Flowchart 2.6, No Video, Part 1. Video OK?

Y
Done

Y
Check that notebook is properly seated in docking station, for bent pins on cable, and for monitor connection.

N
Try another external monitor.

Y
Video OK? Done Internal and external video OK?

Y
Done

N

N
Go to Flowchart 2.8, Nonfunctioning Docking Station.

Adjust external monitor display.

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Troubleshooting

Flowchart 2.8 - Nonfunctioning Docking Station (if applicable)
Nonfunctioning docking station.

Reseat power cord in docking station and power outlet.

Check voltage setting on docking station.

Reinstall notebook into docking station.

Reset monitor cable connector at docking station.

Y
Docking station operating? Done

N Y
Docking station operating? Done Replace the following docking station components one at a time. Check computer operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Docking motor mechanism

N
Remove notebook, reseat all internal parts, and replace any damaged items in docking station.

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Troubleshooting

Flowchart 2.9 - No Operating System (OS) Loading
No OS loading.*

Reseat power cord in docking station and power outlet.

* Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. No OS loading from hard drive, go to Flowchart 2.10, No OS Loading from Hard Drive, Part 1. No OS loading from diskette drive, go to Flowchart 2.13, No OS Loading from Diskette Drive. No OS loading from CD- or DVD-ROM drive, go to Flowchart 2.14, No OS Loading from CD- or DVD-ROM Drive.

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Troubleshooting

Flowchart 2.10 - No OS Loading from Hard Drive, Part 1
OS not loading from hard drive.

Y
Nonsystem disk message?

N
Reseat external hard drive.

Go to Flowchart 2.11, No OS Loading from Hard Drive, Part 2.

Y
OS loading? Done

N N
Boot from CD?

N
Boot from diskette?

Y
Check the setup utility for correct booting order.

Y N
Change boot priority through the setup utility and reboot.

Go to Flowchart 2.13, No OS Loading from Diskette Drive.

Boot from hard drive?

Y
Done Boot from hard drive?

N
Go to Flowchart 2.17, Nonfunctioning Device.

Y
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Troubleshooting

Flowchart 2.11 - No OS Loading from Hard Drive, Part 2
Continued from Flowchart 2.10, No OS Loading from Hard Drive, Part 1.

Reseat hard drive.

N
CD or diskette in drive? 1. Replace hard drive. 2. Replace system board.

Y
Hard drive accessible? Done

Y N
Remove diskette and reboot.

Run FDISK.

Y
Boot from hard drive? Done Hard drive partitioned?

N
Create partition, then format hard drive to bootable C:\ prompt.

N N
Boot from diskette drive? Go to Flowchart 2.13, No OS Loading from Diskette Drive.

Y N
Hard drive formatted?

Y N
Hard drive accessible?

Y

Y
Computer booted? Done

Format hard drive and bring to a bootable C:\ prompt.

Y
Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3.

N
Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3.

Load OS using Restore CD (if applicable).

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Troubleshooting

Flowchart 2.12 - No OS Loading from Hard Drive, Part 3
Continued from Flowchart 2.11, No OS Loading from Hard Drive, Part 2.

N
System files on hard drive? Install OS and reboot.

Y Y
Virus on hard drive? Clean virus. OS loading from hard drive?

Y
Done

N
Run SCANDISK and check for bad sectors.

N Y
Diagnostics on diskette? Replace hard drive.

N N
Can bad sectors be fixed? Replace hard drive. Run diagnostics and follow recommendations.

Y N
Fix bad sectors. Boot from hard drive? Replace hard drive.

Y
Done

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Flowchart 2.13 - No OS Loading from Diskette Drive
Y
OS not loading from diskette drive. Reseat diskette drive. OS loading? Done

N

Y
Nonsystem disk message? Bootable diskette in drive?

N
Install bootable diskette and reboot computer.

N N
Boot from another device? Go to Flowchart 2.17, Nonfunctioning Device.

Y

Check diskette for system files. Try different diskette.

Y N
Diskette drive enabled in the setup utility? Enable drive and cold boot computer. Nonsystem disk error?

Y
1. Replace diskette drive. 2. Replace system board.

Y Y
Diskette drive boot order? Clear CMOS. Refer to Section 1.3, "Clearing a Password," for instructions.

N Y
OS loading? Done

N

N

Change boot priority using the setup utility.

Go to Flowchart 2.17, Nonfunctioning Device.

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Troubleshooting

Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive
No OS loading from CD- or DVD-ROM Drive.

Y
Disc in drive? Bootable disc in drive?

N

N
Install bootable disc.

Y
Try another bootable disc.

Install bootable disc and reboot computer.

Y
Boots from CD or DVD? Done

N Y
Reseat drive. Boots from CD or DVD? Done

N N
Booting from another device? Go to Flowchart 2.17, Nonfunctioning Device. Clear CMOS. Refer to Section 1.3, "Clearing a Password," for instructions.

Y Y
Booting order correct?

N
Correct boot order using the setup utility.

Go to Flowchart 2.17, Nonfunctioning Device.

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Troubleshooting

Flowchart 2.15 - No Audio, Part 1
Y
No audio. Turn up audio internally or externally. Audio? Done

N

Y
Notebook in docking station (if applicable)? Undock Internal audio?

N
Go to Flowchart 2.16, No Audio, Part 2.

N

Y
Replace the following docking station components one at a time as applicable. Check after each change. 1. Reseat docking station audio cable. 2. Replace audio cable. 3. Replace speaker. 4. Replace docking station audio board. 5. Replace backplane board. 6. Replace I/O board.

Go to Flowchart 2.16, No Audio, Part 2.

Y
Go to Flowchart 2.17, Nonfunctioning Device. Audio? Done

N

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Troubleshooting

Flowchart 2.16 - No Audio, Part 2
Continued from Flowchart 2.15, No Audio, Part 1.

N
Audio driver in OS configured? Reload audio drivers.

Y N
Correct drivers for application? Load drivers and set configuration in OS.

Y
Connect to external speaker.

N
Audio?

Y

Replace audio board and speaker connections in notebook (if applicable).

Y
Audio? Done

N
1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board.

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Troubleshooting

Flowchart 2.17 - Nonfunctioning Device
Nonfunctioning device.

Reseat device.

Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage.

Y
Clear CMOS. Any physical device detected? Fix or replace broken item.

N
Reattach device. Close notebook, plug in power, and reboot.

Possible bad hard drive. Replace drive.

Go to Flowchart 2.9, No OS Loading.

N
Device boots properly?

Y

Possible bad NIC. Replace card. If integrated NIC, replace system board.

N
Device boots properly?

Y

Done

Possible bad diskette drive. Replace drive.

Done

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Troubleshooting

Flowchart 2.18 - Nonfunctioning Keyboard
Keyboard not operating properly.

Connect notebook to good external keyboard.

N
External device works? Replace system board.

Y
Reseat internal keyboard connector (if applicable).

N
OK? Replace internal keyboard or cable.

Y Y
Done OK? Done

N
Replace system board.

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Flowchart 2.19 - Nonfunctioning Pointing Device
Pointing device not operating properly.

Connect notebook to good external pointing device.

N
External device works? Replace system board.

Y
Reseat internal pointing device connector (if applicable).

N
OK? Replace internal pointing device or cable.

Y Y
Done OK? Done

N
Replace system board.

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Troubleshooting

Flowchart 2.20 - No Network or Modem Connection
No network or modem connection.

N
Network or modem jack active? Replace jack or have jack activated.

Y Y
Digital line? Connect to nondigital line.

N N
NIC/modem configured in OS? Reload drivers and reconfigure. OK?

Y
Done

Y
Disconnect all power from the notebook and open.

N
Replace NIC/modem (if applicable).

Y
Reseat NIC/modem (if applicable). OK? Done

N
Replace system board.

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3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location
When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1).

Figure 3-1. Serial Number Location

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Illustrated Parts Catalog

3.2 Computer System Major Components

Figure 3-2. Computer System Major Components

3­2

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Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer System Major Components
Spare Part Number

Item 1

Description Displays Contain parts with carbon finish for use with Evo Notebook N1000 models 15.0-inch, TFT, SXGA+ 15.0-inch, TFT, XGA 14.1-inch, XGA Contain parts with silver finish for use with Presario 1500 models 15-inch, TFT, SXGA+ 15-inch, TFT, XGA 14-inch, TFT, XGA Display inverter board (not illustrated)

291643-001 291642-001 291641-001

286754-001 285521-001 285520-001 293348-001

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Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3­4

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Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer System Major Components (Continued)
Spare Part Number 285541-001

Item

Description Miscellaneous Plastics/Hardware Kit, includes:

2a 2b 2c 2d 2e 2f 2g 2h 2i 2j 2k 2l 2m

Left hinge cover Right hinge cover *Display assembly release TouchPad bracket Charger board shield Optical drive rear alignment rail Optical drive front alignment rail PC Card space saver *Connector cover *Hard drive bracket *Mini PCI compartment cover *Memory expansion compartment cover *Battery bezel *Includes two of each part, one with carbon finish for use with Evo Notebook N1000 models and one with silver finish for use with Presario 1500 models Not illustrated: Computer feet LED cover 295736-001

3

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Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3­6

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Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer System Major Components (Continued)
Spare Part Number

Item 4

Description

Keyboards (for use only with TouchPad notebook models) Arabic Belgian Brazilian Chinese Czech Danish French French Canadian German Hebrew Hungarian International Italian Japanese 285530-171 285530-181 285530-201 285530-AA1 285530-221 285530-081 285530-051 285530-121 285530-041 285530-BB1 285530-211 285530-002 285530-061 285530-291 Korean Latin American Spanish Norwegian Portuguese Russian Slovakian Spanish Swedish Swiss Taiwanese Thai Turkish U.K. English U.S. English 285530-AD1 285530-161 285530-091 285530-131 285530-251 285530-231 285530-071 285530-101 285530-111 285530-AB1 285530-281 285530-141 285530-031 285530-001

Keyboards with pointing stick (for use only with Dual Stick notebook models) Arabic Belgian Brazilian Czech Danish French French Canadian German Hebrew Hungarian International Italian Japanese Korean 285531-171 285531-181 285531-201 285531-221 285531-081 285531-051 285531-121 285531-041 285531-BB1 285531-211 285531-002 285531-061 285531-291 285531-AD1 Latin American Spanish Norwegian Portuguese Russian Slovakian Spanish Swedish Swiss Taiwanese Thai Turkish U.K. English U.S. English 285531-161 285531-091 285531-131 285531-251 285531-231 285531-071 285531-101 285531-111 285531-AB1 285531-281 285531-141 285531-031 285531-001

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Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3­8

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Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer System Major Components (Continued)
Spare Part Number 285540-001

Item

Description Miscellaneous Cable Kit, includes:

5a 5b 5c 5d 5e 5f 5g 6 7

Keyboard-to-TouchButton board cable (for use only with Dual Stick notebook models) Microphone Diskette drive cable Pointing stick-to-TouchButton board cable (for use only with Dual Stick notebook models) TouchButton board-to-TouchPad cable System board-to-TouchButton board cable Modem cable Top cover Palm rests Contains parts with carbon finish for use with Evo Notebook N1000 models For use only with TouchPad notebook models For use only with Dual Stick notebook models Contains parts with silver finish for use with Presario 1500 models For use only with TouchPad notebook models For use only with Dual Stick notebook models 285535-001

291645-001 291646-001

285533-001 285534-001

8

Diskette drives For use only with TouchPad notebook models For use only with Dual Stick notebook models 285539-001 291647-001

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Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

3­10

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Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer System Major Components (Continued)
Spare Part Number

Item

Description

TouchPad--The TouchPad components for TouchPad notebook models consist of the TouchPad, TouchPad bracket, and TouchButton board. These components are different than the corresponding components for the Dual Stick notebook models. The TouchPad components for Dual Stick notebook models consist of the TouchPad, TouchPad bracket, TouchButton board, and the pointing stick board. All TouchPad components are included with the appropriate palm rest for each notebook model. Refer to item 7, "Palm rests," for more information. All TouchPad component cables are included in the Miscellaneous Cable Kit. Refer to item 5, "Miscellaneous Cable Kit," for more information. 9a TouchPad without pointing stick cable connector (for use only on TouchPad notebook models) TouchPad with pointing stick connector (for use only on Dual Stick notebook models) TouchButton board without pointing stick cable connector (for use only on TouchPad notebook models) TouchButton board with pointing stick cable connector (for use only on Dual Stick notebook models) Pointing stick board (for use only on Dual Stick notebook models) Heat spreaders For use only on Evo Notebook N1000 models For use only on Presario 1500 models 291648-001 285544-001

9b

9c 10

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Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

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Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer System Major Components (Continued)
Spare Part Number

Item 11

Description Processors Intel Mobile Pentium 4 2.2-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 2.0-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.8-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.7-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.6-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.5-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.6-GHz processor (P4-C) Intel Mobile Pentium 4 1.5-GHz processor (P4-C) Intel Celeron 1.5-GHz processor Intel Celeron 1.4-GHz processor

286753-001 286752-001 286751-001 285519-001 285518-001 285517-001 303725-001 303724-001 301643-001 303528-001 285525-001 285538-001 285543-001 285515-001

12 13 14 15 16

Charger board Speaker assembly Fan System board (does not contain memory) Base enclosures (includes shields) Contain parts with carbon finish for use with Evo Notebook N1000 models Contain parts with silver finish for use with Presario 1500 models

291644-001 285532-001

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Illustrated Parts Catalog

Figure 3-2. Computer System Major Components

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Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer System Major Components (Continued)
Spare Part Number

Item 17

Description Hard drives 60 GB 40 GB 30 GB 20 GB

303527-001 273491-001 192406-001 288291-001

18

Mini PCI communications boards U.S. modem International modem 248776-001 285545-001 279769-001

19 20

Disk cell RTC battery, 3 volt, 36 MAh, Li ion Memory expansion boards 512 MB 256 MB 128 MB

285524-001 285523-001 285522-001

21

Battery packs 8 cell, 62 Wh, 4.0 Ah, Li ion 8 cell, 58 Wh, 3.6 Ah, Li ion 289053-001 281766-001

22

Optical drives 24X Max CD-ROM drive 8X Max DVD-ROM drive 24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM/CD-RW combination drive 285526-001 285526-001 304691-001 285529-001

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Illustrated Parts Catalog

3.3 Miscellaneous Plastics/Hardware Kit

Figure 3-3. Miscellaneous Plastics/Hardware Kit Components

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Illustrated Parts Catalog

Table 3-2 Miscellaneous Plastics/Hardware Kit Components Spare Part Number 285541-001
Item 1 2 3 4 5 6 7 Description Left hinge cover Right hinge cover *Display release assembly TouchPad bracket Charger board shield Optical drive rear alignment rail Optical drive front alignment rail Item 8 9 10 11 12 13 14 Description PC Card space saver *Connector cover *Hard drive bracket *Mini PCI compartment cover *Memory expansion compartment cover *Battery bezel Computer feet

*Includes two of each part, one with carbon finish for use with Evo Notebook N1000 models and one with silver finish for use with Presario 1500 models

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Illustrated Parts Catalog

3.4 Miscellaneous Cable Kit

Figure 3-4. Miscellaneous Cable Kit Components

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Illustrated Parts Catalog

Table 3-3 Miscellaneous Cable Kit Components Spare Part Number 285540-001
Item 1 2 3 4 5 6 7 Description Diskette drive cable TouchButton board-to-TouchPad cable TouchButton board-to-system board cable Microphone TouchButton board-to-pointing stick board cable (for use only with Dual Stick notebook models) Keyboard-to-TouchPad cable (for use only with Dual Stick notebook models) Modem cable

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Illustrated Parts Catalog

3.5 Mass Storage Devices

Figure 3-5. Mass Storage Devices

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Illustrated Parts Catalog

l

Table 3-4 Mass Storage Devices
Spare Part Number

Item 1

Description Hard drives 60 GB 40 GB 30 GB 20 GB

303527-001 273491-001 192406-001 288291-001

2

Diskette drives For use only with TouchPad notebook models For use only with Dual Stick notebook models 285539-001 291647-001

3

Optical drives 24X Max CD-ROM drive 8X Max DVD-ROM drive 24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM/CD-RW combination drive 285526-001 285527-001 304691-001 285529-001

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Illustrated Parts Catalog

3.6 Miscellaneous
Table 3-5 Spare Parts: Miscellaneous (not illustrated)
Spare Part Number 285547-001 285542-001

Description Logo Kit Screw Kit, includes the following screws (Refer to Appendix C, "Screw Listing," for more information on screw specifications and usage.)


Torx T8 Metric 2.5 × 5.0 Torx T8 Metric 2.5 × 8.0 Torx T8 Metric 2.5 × 9.0 Torx T8 Metric 2.5 × 14.0 shoulder screw



Phillips Metric 3.0 × 3.0 Phillips Metric 2.5 × 4.0 Phillips Metric 2.0 × 4.5

Common Port Replicator Advanced Port Replicator AC adapter (90 W, 3 wire, slim line) Power cords, 3 wire Danish International Italian 170513-081 170513-002 170513-061 Swiss U.K. English U.S. English

285289-001 288502-001 286755-001

170513-115 170513-031 170513-001

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4
Removal and Replacement Preliminaries
This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools Required
You will need the following tools to complete the removal and replacement procedures:


Magnetic screwdriver Phillips P0 screwdriver Torx T8 screwdriver Tool kit (includes connector removal tool, loopback plugs, and case utility tool)

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Removal and Replacement Preliminaries

4.2 Service Considerations
The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. the As you remove each subassembly from the computer, place work subassembly (and all accompanying screws) away from the area to prevent damage.

Plastic Parts
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Ä

CAUTION: When servicing the computer, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

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Removal and Replacement Preliminaries

4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions:


Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, then shut it down. Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive. Ensure that the optical drive tray is closed. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle drives on surfaces that have at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, CD-ROM drive, or a diskette drive, place it in a static-proof bag. Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or to liquids. If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable form of protective packaging and label the package "Fragile: Handle With Care."







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Removal and Replacement Preliminaries

4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built i