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Verifying the Printer and Host Connections
In this chapter, you verify that the host computer can send files to the printer. This chapter assumes that the printer and the printer drivers have been properly installed.

Verifying printing from a PC
Direct DOS connection verification
Verify that the PC can communicate with the printer. 1. Power up the printer and the PC. If the PC is running under Windows, exit Windows so that the PC is operating under DOS alone. 2. At the DOS prompt, type (in lowercase) the following:
echo showpage > port: Substitute port: with LPT1:, LPT2: etc. or whichever corresponds to the port the printer is attached to.

The printer should respond by picking, processing, and ejecting a blank sheet of paper; if this does not happen, check your cabling.

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Windows 95 driver verification
Using the Windows Write application, verify that the PC, running under Windows 95, can print to the printer. 1. If it is not already running, start Windows 95. 2. Launch a simple text program such as one of the Windows 95 programs: Notepad or WordPad. (If Notepad or WordPad are not available, you can use any other text editor-type program.) 3. Type in a line of text such as THIS IS A TEST. 4. Click the File menu item and select Printer Setup... from the menu list. Select Phaser 740 from the displayed list of available printer drivers. Click OK. 5. Click File and select Print. A print file will be transmitted to the printer.

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Windows 3.1 driver verification
Using the Windows Write application, verify that the PC, running under Windows 3.1, can print to the printer. 1. If it is not already running, launch Windows by typing this command:
WIN

2. Launch the program manager by double-clicking the Program Manager icon. 3. Open the Accessories window by double-clicking the Accessories icon. 4. Double-click on the Write icon. (If Write is not available, you can use any other text editortype program.) 5. Type in a line of text such as THIS IS A TEST. 6. Click the File menu item and select Printer Setup... from the menu list. Select Phaser 740 from the displayed list of available printer drivers. Click OK. 7. Click File and select Print. A print file will be transmitted to the printer.

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OS/2 connection verification
Note The Print Screen function is controlled from within the OS/2 System folder.

1. Open the System folder, then open the System object. 2. Click on the Print Screen Tab to view the Print Screen settings. Be sure that Enable has been selected. With Enable Print Screen selected, the following options are available: a. You may print the contents of a window by pointing to that window and pressing Print Screen. b. You may print the full screen by first opening any window, placing the cursor on the desktop away from any open windows, and then pressing Print Screen. Be sure that at least one window is open. c. You may use Print Screen on any port (any available printer) by changing the default printer selection. (Point to any printer object, click the right mouse button, click on Select Default, and click on Phaser 740.) This is a simple way to be sure that all printers are set up correctly.

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Novell NetWare verification
NetWare is a shell program running above DOS. Generally, in a Novell network, a file server, which looks and acts much like a PC computer, maintains queues for the print files created and sent for printing from other workstations on the network. The printer, in turn, finds all file servers with Phaser 740 printer queues and extracts its print files from them. You must determine if a computer can communicate a print file to the file server. Generally, the file server and printer are configured during the printer installation using software such as Advanced Configuration Tool (ACT) or pconsole. The file server is given a name and configured with queues for the printer.

Send a print file to the printer
1. Log into a file server from a NetWare workstation. 2. Type:
CAPTURE NB NT Q= L=1 where is the name established by the network administrator of a queue the printer is to service, such as TEK740. L=1 specifies port LPT1

3. Use any text editor to create the following two-line, text-only print file.
%! showpage

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4. Save the print file and copy it to LPT1 using this syntax:
copy LPT1: where is the name of the print file.

The printer should load and then eject a blank sheet of paper. If the print file does not print, print the Configuration Page and verify the following:
s s

The printer has been set up to service the queue. The password set for the printer (if one was set by the administrator), is the same as that used for the print server. The Ethernet frame type that the printer is using is supported by the file server. The correct printer language is being used by the printer to interpret the incoming print file; this is indicated on the printer's Configuration Page.

s s

5. When you are able to send a print file to the printer, launch an application on one of the Novell-networked workstations and print to the printer's queue.

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Using the Error Handler utility
If the PC does not print to the printer, reset the printer and then load the error handling utility into the printer's memory using the menu item Printer Defaults -- PS Error Handler. Alternatively, reset the printer and then download to the printer one of the Tek Error Handler utility files or enable the error handler from the front panel. 1. On the Printer Utility CD-ROM, locate the TEKEHAND.PS file. 2. Copy the file TEKEHAND.PS to the PC's hard disk. 3. Use the DOS COPY command to send the file to the printer. For example:
COPY tekehand.ps LPT1: If necessary, substitute the appropriate port for LPT1:

This loads the error handling utility into the printer's memory where it remains until the printer is turned off. Send a file to the printer as explained in the previous procedure. If an error occurs, the printer will print a page listing the error.

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Verifying printing from a Macintosh
Selecting the printer via the Chooser
This procedure applies to both operating system version 6.0.7 (and higher) and system 7.0 (and higher).

Note

If the Macintosh is served by an Ethernet network or by both a LocalTalk and Ethernet network, ensure that the Mac's proper network port is enabled. Click and pull down on the Apple menu (in the upper-left corner of the screen) and select the item Control Panels. Click the control panel item Network or on later system software versions, AppleTalk. From its dialog box, select the appropriate network port.

1. Turn on the printer and the Macintosh, if they are turned off. 2. With the mouse, click and hold on the Macintosh's Apple menu (in the upper-left corner of the screen). Select the Chooser from the Apple's pull-down menu. 3. The Chooser dialog box is now displayed on the screen. On the left side of the dialog box are icons representing the printer drivers installed on the Macintosh. Select the driver icon Phaser 740, by clicking it once. If the host and the printer are a part of a zone, you should first select the printer driver and then pick the zone that the printer resides in. The Configuration Page lists the zone where the printer is currently installed. 4. Displayed on the right side of the dialog box are a list of printers that the selected driver will print to. Select the newly installed printer Phaser 740. (If, for example, a Phaser 740 printer is already on the network with the name Phaser 740, then the newly installed printer will be named Phaser 740-1.)
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5. Displayed on the bottom of the dialog box is the background printing option. Click the OFF button to turn it off. (If desired, this can be turned back on after the printer verification.) 1. Close the Chooser by clicking on the small box in the upper-left corner of the dialog box; the Phaser 740 is now your chosen printer. You have now verified that the printer is on the network and is communicating with the Macintosh. If you do not see the printer listed in the dialog box, then the printer is not communicating with the Macintosh. Check the printer's cable connection to the network. Also check the printer to see if its rear panel health LED is blinking. Ensure that the correct network is selected, in the event that the Macintosh is connected to more than one network (such as both LocalTalk and Ethernet). Refer to the topic "Troubleshooting" in the Phaser 740 Color Printer Service Quick Reference Guide for more information about networks. More troubleshooting tips are included in the PhaserShare Networking Manual.

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Printing the directory from a Macintosh
1. Make sure that you have an open window displayed on the screen (such as the hard disk drive's window). 2. At the Macintosh desktop, click and hold the File menu bar item. 3. For System 7 or higher: Scroll the File pull-down menu and select the item Print Window... . For System 6.0.7 to 6.0.8: Scroll the File pull-down menu and select the item Print Directory... . 4. A print dialog box appears on the screen. Click the Print button in the upper right corner of the dialog box to send a file to the printer. This verifies that the Macintosh and the printer driver can send a file to the printer. If the printer does not make a print, then there may be a problem with the printer driver. In this case, if possible, you should verify that the Macintosh can print to a different printer on the same network. Choose a different PostScript printer driver in the Chooser such as an Apple LaserWriter in the Chooser and then repeat Steps 2 and 3. If the file doesn't print, then the customer must diagnose and fix the problem on the Macintosh.

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Verifying that an application communicates to the printer
This procedure verifies that an application installed on the Macintosh can print to the printer. Note that many applications require a special printer page description file (APD, PDF, PDX or PPD files) to print to a printer. These files contain information specific to a particular printer, such as page sizes, margins, and printing options. Refer to the Phaser 740 Color Printer CD-ROM README file for the latest information on which applications require which printer page description file. The printer page description files are provided on the printer's CD-ROM. 1. Ensure that the correct driver is selected in the Chooser. 2. Start an application and select a file that contains text. 3. With an illustration or a page of text displayed, click and scroll down the File pull-down menu; select Print... . 4. A print dialog box appears on the screen. Click on the Print button in the upper right corner of the dialog box to send a file to the printer. If problems occur at this point, download the error handling utility to the printer as explained in the next procedure. Contact the Customer Support Hotline at 1-800-835-6100. Refer to the Phaser 740 Color Printer Advanced Features and Troubleshooting Guide. Each provides information on using the printer with specific applications.

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Using the Error Handler utility
If the Macintosh does not print to the printer, reset the printer and then load the error handling utility into the printer's memory using the menu item Printer Defaults -- PS Error Handler. Alternatively, reset the printer and then download to the printer the file Tek Error Handler utility file. 1. Place the printer's CD-ROM in the Macintosh's CD-ROM drive. 2. In the Chooser, Select the Phaser 740 printer. 3. Locate the Tek Error Handler file in the utility folder. 4. Double-click the LaserWriter utility. 5. From the Utilities menu, select Download PostScript file. Select the file Tek Error Handler and download it to the printer. This loads the error handling utility into the printer's memory, where it remains until the printer is turned off. Send a file to the printer as explained in the previous procedure. If an error occurs, the printer will print a page listing the error.

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Verifying printing from a workstation
Verifying and printing using the TCP/IP protocols
The Phaser 740 printer accepts files from networked UNIX and VMS workstations using TCP/IP communications. The printer supports BSD UNIX 4.3, AT&T's UNIX System V with BSD 4.3 lpr extensions, and DEC VMS with Tektronix PhaserSym software or equivalent. The Phaser 740 printer conforms to Ethernet IEEE 802.3 network specifications. TCP/IP must be properly configured to use PhaserLink software to control the printer from a web browser. UNIX 1. To verify the host-to-Phaser 740 printer (UNIX host) connection, execute the ping command from the host. 2. To print to the printer from the host, you must first have the printer's queue established. This is site-dependent and requires the aid of the site's network administrator. After the queue is in place you can proceed to the next step. 3. Send a print file to the printer using the following syntax:
lpr -P for BSD System lpr -d for System V The queue name was established earlier in Step 2. The print file can be any PostScript print file. To keep things simple, send a simple file such as one of the snippets included on the CD-ROM, config.ps causes the printer to print its Configuration Page.

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If the page prints, then both the printer and the network connection are working correctly. If the print file cannot be sent, then a problem probably exists in the network setups for the printer. You and the network administrator should repeat the TCP/IP installation as outlined in the printer's PhaserShare Network Setup Guide the platform being setup.

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VMS To print to the Phaser 740 printer in the VMS environment, you must have the symbiont PhaserSym or equivalent software running on the host. To print to the printer from the host, you must first have the printer's queue established. This is site-dependent and requires the aid of the site's network administrator. When the queue is in place, you can proceed to the next step. 1. To verify the VMS host-to-Phaser 740 printer connection, use the NCP LOOP CIRCUIT command from the host. PhaserSym 2.0 has a built-in ping function. When the kitcp start queue command is issued, a connection to the printer is attempted. If REPLY/ENABLE+PRINTER is set, any error message will be displayed, such as "remote node is unknown or not reachable." If the queue starts without errors, then the ping was successful. 2. From the host, issue the SHOW QUEUE /full command to list all the available printer queues. Ensure that the Phaser 740 printer's queue is listed. 3. Print to the printer by sending the following command:
print/queue= where is the printer's queue and is any PostScript file.

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Using the Error Handler utility
If the workstation host does not print to the printer, reset the printer and then load the error handling utility into the printer's memory, using the front panel menu item Printer Defaults -- PS Error Handler. Alternatively, reset the printer and then download the Tek Error Handler utility to the printer. 1. On the printer's CD-ROM, locate the TEKEHAND.PS file. 2. Copy the TEKEHAND.PS file to the workstation's hard disk. 3. Make sure that the printer port is configured to receive PostScript, then send the file to the printer. This loads the error handling utility into the printer's memory, where it remains until the printer is turned off. Send a print file to the printer as explained in the previous procedure. If an error occurs, it will print a page listing the error.

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