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K Service Source




PowerBook 500 Series
PowerBook 520, PowerBook 520c,
PowerBook 540, PowerBook 540c
K Service Source




Basics
PowerBook 500 Series
Basics General Information - 1


General
Information
The PowerBook 500 Series
introduces a number of
technology and design
innovations to the
PowerBook family of
computers. The series
features a built-in
trackpad, intelligent
batteries, two battery bays,
an optional PCMCIA
expansion module, and four
Figure: PowerBook 520, 520c, 540, and 540c

displays: monochrome and
color FSTN and active-
matrix displays.
Basics Repair Strategy - 2


Repair Strategy
Service the PowerBook 500 Series computers through
module exchange and parts replacement. Customers can
request on-site service from an Apple Authorized Service
Provider Plus (AASP+) Apple Assurance (US only), or
request a courier through the Apple Canada Technical
Answerline (Canada only). They can also choose carry-in
service from an AASP.


Ordering
Apple Service Providers planning to support the computer
systems covered in this manual may purchase Service
modules and parts to develop servicing capability. To order
parts, use the AppleOrder (US only) or ARIS (Canada only)
system and refer to "Service Price Pages."
Basics Repair Strategy - 3

Large businesses, universities, and K-12 accounts must
provide a purchase order on all transactions, including
orders placed through the AppleOrder (US only) or ARIS
(Canada only) system.

USA Ordering
US Service Providers not enrolled in AppleOrder may fax
their orders to Service Provider Support (512-908-
8125) or mail them to

Apple Computer, Inc.
Service Provider Support
MS 212-SPS
Austin, TX 78714-9125

For US inquiries, please call Service Provider Support at
800-919-2775 and select option #1.
Basics Repair Strategy - 4

Canadian Ordering
Canadian Service Providers not enrolled in ARIS may fax
their orders to Service Provider Support in Canada
(1-800-903-5284). For Canadian inquiries, please call
Service Provider Support at 905-513-5782 and select
option #3.
Basics Warranty/AppleCare/ARIS - 5


Warranty/AppleCare/ARIS
US Only
The PowerBook 500 Series computers are covered under the
Apple One-Year Limited Warranty. The AppleCare Service
Plan is also available for these products. Service Providers
are reimbursed for warranty and AppleCare repairs made to
these computers. For pricing information, refer to "Service
Price Pages."

Canada Only
The PowerBook 500 Series computers are covered under
first-year AppleCare. The Extended AppleCare Service Plan
is also available for these products. Service Providers are
reimbursed for first-year warranty and Extended
AppleCare repairs made to these computers. For pricing
information, refer to "Service Price Pages."
Basics Rear Panel - 6


Rear Panel
The illustration below shows the location of ports and
connectors on the rear panel of the PowerBook 500 Series.
Basics PowerBook Screw Matrix - 7


PowerBook Screw Matrix
Nine different types of screws are used in the PowerBook
500 Series. All are Torx screws and require either a T-8
or T-6 Torx screwdriver.




Note: The legend for the screws follows on the next page.
Basics PowerBook Screw Matrix - 8

Legend for PowerBook 500 Series Screws
1 Feet

2 Hard drive, keyboard, bottom case (middle front),
display assembly, floppy drive, daughterboard EMI
shield (top edge), inside edge of top case, right side panel

3 Display bezel, display, clutch, DAA

4 Trackpad cable and actuator, daughterboard EMI shield
(sides), motherboard standoff

5 Rear panel

6 Hard drive bracket

7 Inverter board, interconnect board

8 Bottom case (front corners), left side panel

9 Floppy drive bracket
Basics PowerBook Cable Matrix - 9


PowerBook Cable Matrix
For a matrix of cables that work with specific models of the
PowerBook family of computers, refer to the PowerBook
Cable Matrix in the Hardware/Compatibility Charts tab.
Basics PCMCIA Module Handling - 10


PCMCIA Module Handling
The PCMCIA (Personal Computer Memory Card
International Association) expansion module is an option for
the PowerBook 500 Series. The module inserts into the
computer's second (left) battery bay and has two slots that
accept a variety of third-party PCMCIA cards.

There are three types of PCMCIA cards: Type I (3 mm),
Type II (5 mm), and Type III (10 mm). Type I and Type II
cards fit in either the upper or lower slot of the expansion
module. Type III cards fit in the lower slot and take up both
slots.

The following are guidelines for properly handling the
PCMCIA expansion module: