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Maintenance and Service Guide
HP Pavilion Widescreen Notebook zt3000 HP Compaq Business Notebook nx7000 Compaq Presario Widescreen Notebook PC X1000
Document Part Number: 325388-002
October 2003
This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.
© 2003 Hewlett-Packard Development Company, L.P. Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation. Intel®, Pentium®, and SpeedStep® are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth® is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide HP Pavilion Widescreen Notebook zt3000 HP Compaq Business Notebook nx7000 Compaq Presario Widescreen Notebook PC X1000 Second Edition October 2003 First Edition July 2003 Document Part Number: 325388-002
Contents
1 Product Description
1.1 1.2 1.3 1.4 1.5 1.6 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 124 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 125 External Components . . . . . . . . . . . . . . . . . . . . . . . 126 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 136
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . Selecting from the File Menu . . . . . . . . . . . . . . . . . . Selecting from the Security Menu . . . . . . . . . . . . . . Selecting from the Advanced Menu . . . . . . . . . . . . . 2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 21 22 23 24 25 27
3 Illustrated Parts Catalog
3.1 3.2 3.3 3.4 3.5 3.6 3.7 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 31 Notebook Major Components . . . . . . . . . . . . . . . . . . 32 Miscellaneous Plastics Kit Components . . . . . . . . . 310 Miscellaneous Cable Kit Components . . . . . . . . . . 312 Miscellaneous Doors/Covers Kit Components . . . . 313 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 314 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
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Contents
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 41 42 42 42 43 44 44 45 46
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 53 5.3 Preparing the Notebook for Disassembly . . . . . . . . . 54 5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 59 5.6 Mini PCI Communications Board. . . . . . . . . . . . . . 511 5.7 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513 5.8 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514 5.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515 5.10 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 518 5.11 Speaker Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519 5.12 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521 5.13 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522 5.14 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 524 5.15 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 526 5.16 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530 5.17 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 536 5.18 SD Card Slot Board and Cable. . . . . . . . . . . . . . . . 538 5.19 VGA Board and Shield . . . . . . . . . . . . . . . . . . . . . 540 5.20 Modem and Cable . . . . . . . . . . . . . . . . . . . . . . . . . 542 5.21 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 544
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Maintenance and Service Guide
Contents
6 Specifications A Connector Pin Assignments B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B2
C Screw Listing Index
Maintenance and Service Guide
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1
Product Description
The HP Pavilion Widescreen Notebook zt3000, HP Compaq Business Notebook nx7000, and Compaq Presario Widescreen Notebook PC X1000 offer advanced modularity, a Mobile Intel® Pentium® 4 Processor-M processor with 64-bit architecture, industry-leading ATI MOBILITY RADEON Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.
HP Pavilion Widescreen Notebook zt3000, HP Compaq Business Notebook nx7000, and Compaq Presario Widescreen Notebook PC X1000
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Product Description
1.1 Models
Notebook models are shown in Tables 1-1 through 1-4. Table 1-1 HP Pavilion zt3000, HP Compaq nx7000, and Compaq Presario X1000 Model Naming Conventions
Key C 1 P 2 170 3 Y5 4 80 5 Y 6 Ci 7 10 8 P 9 XXXXXX-XXX 10
Key
1
Description
Brand/Series designator
Options
V = HP Pavilion zt3000 C = HP Compaq nx7000 P = Compaq Presario X1000
2 3
Processor type Processor speed
P = Mobile Intel Pentium 4 Processor-M 170 = 1.7 GHz 160 = 1.6 GHz 150 = 1.5 GHz Z = wide UXGA (1920 × 1200) Y = wide SXGA+ (1680 × 1050) W = wide XGA (1280 × 800) 80 = 80 GB 60 = 60 GB C = CD-ROM D = DVD-ROM Y = DVD+RW 140 = 1.4 GHz 130 = 1.3 GHz 5 = 15.4 in
4
Display type/ size/resolution
5 6
Hard drive size Optical drive designator
40 = 40 GB W = DVD/CD-RW combo drive
7
Integrated communication/ wireless device
C = combination LAN/modem b = 802.11b i = 802.11b + Bluetooth®
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Maintenance and Service Guide
Product Description
Table 1-1 HP Pavilion zt3000, HP Compaq nx7000, and Compaq Presario X1000 Model Naming Convention (Continued)
8 9 10 RAM Operating system SKU# 10 = 1024 MB 51 = 512 MB 25 = 256 MB
H = Microsoft® Windows® XP Home P = Windows XP Pro
Table 1-2 HP Pavilion zt3000 Models
All HP Compaq nx7000 models feature: TouchPad pointing device 8-cell, 4.4-wH lithium ion (Li-Ion) battery pack 1-year warranty on parts and labor V Asia Pacific V Asia Pacific V Taiwan P 160 P 160 P 170 Y5 80 Y Cb 51 H
DR255A UUF Y5 80 Y Cb 51 H
DR260A UUF Y5 80 Y Cb 25 H
DR253A AB0 and DR258A AB0 P 160 Y5 80 W Ci 51 P
V Korea V Hong Kong V
DR248A AB1 P 160 Y5 60 Y Ci 51 H DR250A AKL P
DR249A AB5 P 160 Y5 60 Y
Thailand Ci 51
Australia/New Zealand
DR244A ABG
Maintenance and Service Guide
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Product Description
Table 1-2 HP Pavilion zt3000 Models (Continued)
V Korea V Asia Pacific V Greece V Hong Kong V P 150 P 160 P 160 P 160 P 160 Y5 60 W Ci 51 P DR247A AB1 Y5 40 W Cb Taiwan Cb 51 H DP778E UUZ H DR257A AKL P 25 H DR256A AB0
DR254A UUF W5 60 Y
DP778E AB7 W5 60 W
Switzerland Cb 51
DR257A AB5 Y5 40 W
Thailand Ci 25
People's Republic of China V P 150
DR245A AB2 W5 80 Y Cb 51 H
United States V P 150
DM779A ABA W5 60 Y Cb 51 H
United States V Switzerland V Taiwan V P 150 P 150 P 150
DM778A ABA W5 40 Y Cb 51 H
DP777E UUZ W5 40 Y Cb 25 H
DR252A AB0 W5 40 Y Cn 51 P
Australia/New Zealand V Denmark Europe Germany Italy P 150
DR243A ABG W5 40 W Cb 51 H DP783E ABH DP779E ABV DP779E ABE DP779E ABU
DP779E ABY DP779E ABB DP782E ABD DP779E ABZ
The Netherlands Saudi Arabia Spain United Kingdom
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Maintenance and Service Guide
Product Description
Table 1-2 HP Pavilion zt3000 Models (Continued)
V Asia Pacific V P 140 P 150 W5 40 W Cb 25 H DR259A UUF W5 80 Y Cb 51 P
Latin America V P 140
DR205A ABM W5 60 W Cb 51 H
United States V France V P 140 P 140
DM781A ABA W5 40 Y Cb 51 H
DP786E ABF W5 40 W Cb 51 H
France Norway Germany United States V P 140
DP784E ABF DP785E ABN DM781E ABD DM783A ABA W5 40 W Cb 51 P
Latin America V P 140
DR204A ABM W5 40 W Cb 25 H DP776E ABN DP776E AB9 DP776E ABV DP776E ABE DP776E UUZ DP776E ABU DP479U ABA
Belgium Denmark France Europe Greece Italy The Netherlands V Korea V P 140 P 140
DP776E UUG DP776E ABY DP776E ABF DP776E ABB DP776E AB7 DP776E ABZ DP776E ABH W5 40 W
Norway Portugal Saudi Arabia Spain Switzerland United Kingdom United States Ci 25 P
DR246A AB1 W5 40 W Cn 25 P
Australia/New Zealand V Taiwan P 140
DR242A ABG W5 40 D Cb 25 H
DR251A AB0
Maintenance and Service Guide
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Product Description
Table 1-3 HP Compaq nx7000 Models
All HP Compaq nx7000 models feature: TouchPad pointing device 8-cell, 4.4-wH Li-Ion battery pack 1-year warranty on parts and labor C Korea C France C P 160 P 160 P 160 Y5 80 W Cb 51 P
DM942A AB1 Y5 60 Y Ci 51 P
DG706T ABF Y5 60 W Cb 51 P DG706A ABH DG706A ABN DG706A AKD DG706A AB9 DG706A ACB DG706A ABV DG706A AKN DG706A ABE DG706A AK8 DG706A UUZ DG706A AB8 DG706A ABU
Belgium Czech Republic Denmark European International France Germany Greece Hungary Israel Italy Japan C Hong Kong C Taiwan C Asia Pacific Taiwan C Thailand P 160 P 160 P 160 P 160
DG706A UUG DG706A AKB DG706A ABY DG706A ABB DG706A ABF DG706A ABD DG706A AB7 DG706A AKC DG706A ABT DG706A ABZ DM436A ABJ Y5 60 W
The Netherlands Norway Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom Ci 51 P
DR758P AB5 W5 80 W Cb 51 H
DR749P AB0 W5 80 W Cb 51 P DR752P AKL P
DR752P UUF DR748P AB0 W5 60 Y
Thailand Cb 51
DM434A AKL
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Maintenance and Service Guide
Product Description
Table 1-3 HP Compaq nx7000 Models (Continued)
C Asia Pacific P 160 W5 60 W Cb 51 P DL855A ABJ DL855A ABM DM945A AKL DL855A ABA P DS303P AB2 DM945A UUF and DL855A UUF DL855A AC4 DL855A ABC 160 W5 40 D Japan Latin America Thailand United States Cb 25
Brazil French Canada C Taiwan P
DN896A AB0
People's Republic of China CN 25 P
C
P
160
W5
40
D
Latin America C Australia C Australia C Asia Pacific C Hong Kong C Hong Kong C Australia C Europe P 150 P 150 P 150 P 150 P 150 P 150 P 150
DP093A ABM Y5 80 W
United States Cb 51 P
DP093A ABA
DR764P ABG Y5 80 W Ci 51 P
DR760P ABG Y5 60 W Cb Korea Cb 25 P 51 P DM941A AB1
DN894A UUF Y5 60 W
DR757P AB5 Y5 60 W Ci 25 P
DS304P AB5 Y5 40 W Cb 25 P
DR762P ABG Y5 40 W Ci 51 H
DJ223S ABB
Maintenance and Service Guide
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Product Description
Table 1-3 HP Compaq nx7000 Models (Continued)
C P 150 Y5 40 W Ci 51 P DG705A ABN DG705A AKD DG705A AB9 DG705A ACB DG705A ABV DG705A AKN DG705A ABE and DG705T ABE DG705A AK8 DG705A UUZ DG705A AB8 DG705A ABU and DG705T ABU Belgium Czech Republic Denmark Europe France DG705A UUG DG705A AKB DG705A ABY DG705A ABB DG705A ABF and DG705T ABF DG705A ABD and DG705T ABD DG705A AB7 DG705A AKC DG705A ABT DG705A ABZ DG705A ABH 150 Y5 40 W Norway Poland Portugal Russia Saudi Arabia Slovenia Spain
Germany
Greece Hungary Israel Italy The Netherlands C Italy C Korea C P 150 P 150 P
Sweden/Finland Switzerland Turkey United Kingdom
Ci
25
P
DJ218S ABZ Y5 40 C Cb 51 P
DM940A AB1 W5 80 W Cb 51 H DL848A AB1 DL850A AB0 DL848A AKL P DL847A AB1 DL849A AB0 DL847A AKL P
Asia Pacific Australia/New Zealand Japan C P 150
DL848A UUF DL848A ABG DL848A ABJ W5 80 W
Korea Taiwan Thailand Cb 51
Asia Pacific Australia/New Zealand Japan C Asia Pacific C Taiwan P 150 P 150
DL847A UUF DL847A ABG DL847A ABJ W5 80 W
Korea Taiwan Thailand Cb 25
DM943A UUF W5 60 W Cb 25 H
DR747P AB0
18
Maintenance and Service Guide
Product Description
Table 1-3 HP Compaq nx7000 Models (Continued)
C P 150 W5 60 W Cb Taiwan Cb 51 H 25 P DR746P AB0 People's Republic of China C Switzerland C Asia Pacific C Asia Pacific C Taiwan C P 150 P 150 P 150 P 150 P 150 DS302P AB2 W5 40 W
DJ169S UUZ W5 40 W Cb 51 P
DN728A UUF W5 40 W Cb 25 P DS312P ABG H
DM944A UUF W5 40 D
Australia Cb 25
DL842A AB0 W5 40 D Cb 25 P
People's Republic of China
DQ885P AB2, DL838A AB2, and DS301P AB2 140 Y5 60 W Cb 25 P
C Australia C Korea C Australia C Australia C Hong Kong
P
DR759P ABG P 140 Y5 40 W Cb 51 P
DM939A AB1 P 140 Y5 40 W Cb 25 P DR756P AB5 P
DR763P ABG P 140 Y5 40 D
Hong Kong Cb 25
DR761P ABG P 140 Y5 30 W Cb 25 H
DR755P AB5
Maintenance and Service Guide
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Product Description
Table 1-3 HP Compaq nx7000 Models (Continued)
C Sweden C P 140 P 140 W5 60 W Cb 51 H DJ200S AK8 W5 60 W Cb 25 H DL844A AB1 DL846A AB0 DL844A AKL P DL843A AB1 DL845A AB0 DL843A AKL P DL853A ABF H
Asia Pacific Australia/New Zealand Hong Kong Japan C P 140
DL844A UUF DL844A ABG DM437A AB5 DL844A ABJ W5 60 W
Korea Taiwan Thailand Cb 25
Asia Pacific Australia/New Zealand Japan C Asia Pacific C Europe C Japan C Thailand C Germany P 140 P 140 P 140 P 140 P 140
DL843A UUF DL843A ABG DL843A ABJ W5 60 W
Korea Taiwan Thailand Ci 51
DL853A UUF W5 60 W
Hong Kong Nb 51
DQ822C ABB W5 40 W Cb Taiwan Cb 25 P 25 H DR750P AB0
DM435A ABJ W5 40 W
DM433A AKL W5 40 W Ci 51 H
DJ202S ABD
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Maintenance and Service Guide
Product Description
Table 1-3 HP Compaq nx7000 Models (Continued)
C Belgium P 140 W5 40 W Ci 25 P DG704A ABZ DG704A ABH DG704A ABN DG704A AKD DG704A AB9 DG704A ACB DG704A ABV DG704A AKN DG704A ABE DG704A AK8 DG704A UUZ DG704A AB8 DG704A ABU DG704A UUG and DG704T UUG DG704A AKB DG704A ABY DG704A ABB DG704A ABF, DG704T ABF, and DJ231S ABF DG420A ABD DG704A AB7 DG704A AKC DG704A ABT 140 W5 40 W Italy The Netherlands Norway Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom Cn 25 P DP094A ABA P DL854A ABM DL854A ABA and DP076C ABA H DR745P AB0 25 P DR744P AB0 and DR751P AB0 DM438A AKL
Czech Republic Denmark Europe France
Germany Greece Hungary Israel C P
Brazil Latin America C P 140
DP094A AC4 DP094A ABM W5 40 D
United States Cb 51
Brazil French Canada
DL854A AC4 DL854A ABC
Latin America United States
C Hong Kong C
P
140
W5
40
D
Cb Taiwan Cb Taiwan
25
DR754P AB5 P 140 W5 40 D
Asia Pacific Australia Korea People's Republic of China
DM438A UUF DS311P ABG DM938A AB1 DL837A AB2 and DM438A AB2
Thailand
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Product Description
Table 1-3 HP Compaq nx7000 Models (Continued)
C Asia Pacific C Hong Kong C P 130 P 140 P 140 W5 40 C Cb Korea Cb 25 H 25 P DM937A AB1 DR850P UUF W5 30 D
DR753P AB5 Y5 80 W Cb 51 P
United States C P 130
DP113S ABA Y5 40 W Cb 51 P
United States C Taiwan C Asia Pacific C P 130 P 130 P 130
DP119S ABA W5 40 W Cb 25 P
DN893A AB0 W5 40 W Ci 25 P DL852A AB5 H DL840A ABJ DL840A AB1 DL840A AKL P DL841A AB0 and DN895A AB0 DL839A AKL DH904A ABA
DL852A UUF W5 40 D
Hong Kong Cb 25
Asia Pacific Australia/New Zealand Hong Kong C P 130
DL840A UUF DL840A ABG DL840A AB5 W5 40 D
Japan Korea Thailand Cb Taiwan 25
Asia Pacific Australia/New Zealand Hong Kong Japan Japan (English) Korea
DL839A UUF DL839A ABG DL839A AB5 DL839A ABJ DL839A ACF DL839A AB1 and DM936A AB1 W5 40 D
Thailand United States
C Asia Pacific C Asia Pacific
P
130
Ci
25
P DL851A AB5 P DM935A AB1
DL851A UUF P 130 W5 40 C
Hong Kong Cb Korea 25
DR852P UUF
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Maintenance and Service Guide
Product Description
Table 1-4 Compaq Presario X1000 Models
All Compaq Presario X1000 models feature: TouchPad pointing device 8-cell, 4.4-wH Li-Ion battery pack 1-year warranty on parts and labor X1094 P 160 Y5 80 Y Cb 51 H
Australia/New Zealand X1082 P 160
DR824A ABG Y5 80 Y Cb 51 H
Australia/New Zealand X1064 Korea X1081 P 160 P 160
DR278A ABG Y5 80 Y Ci 51 H
DN625A AB1 Y5 80 W Cb 51 H DR277A UUF H DN606A AB1 51 H
Australia/New Zealand X1045 Asia Pacific X1030 P 160 P 160
DR277A ABG Y5 80 W
Asia Pacific Cb Korea Cb 51
DN601A UUF Y5 60 Y
Australia/New Zealand X1071 P 160
DN591A ABG Y5 60 Y Cb 25 H
People's Republic of China X1046 Korea X1029 P 160 P 160
DQ977A AB2 Y5 60 W Cb 51 H
DN607A AB1 Y5 60 W Cb 25 H
Australia/New Zealand X1073 Hong Kong P 160
DN600A ABG Y5 60 W Ci Korea 51 H DR269A AB1
DR269A AB5
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Product Description
Table 1-4 Compaq Presario X1000 Models (Continued)
X1070 P 160 Y5 60 D Cb 25 H People's Republic of China X1074 Hong Kong X1091 Korea X1093 P 160 P 160 P 160 DQ976A AB2 Y5 60 D Ci 51 H
DR270A AB5 Y5 40 W Ci 25 H
DR287A AB1 W5 80 Y Cb 51 H
Australia/New Zealand X1097 P 160
DR823A ABG W5 80 W Ci 51 H
Australia/New Zealand X1140 P 160
DR824A ABG W5 60 Y Cb 51 H
United Kingdom X1155 Sweden X1090 Asia Pacific X1076 Asia Pacific X1066 Asia Pacific X1015 P 150 P 150 P 160 P 160 P 160
DP772E ABU W5 60 Y Ci 51 H
DP775E AK8 W5 60 W Cb 51 H
DR286A UUF W5 60 W Cb 51 H
DR272A UUF Z5 80 Y Ci 51 H
DN627A UUF Y5 80 Y Cb 10 H
United States X1086 Hong Kong P 150
DN624A ABA Y5 80 Y Cb 51 H
DR282A AB5
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Maintenance and Service Guide
Product Description
Table 1-4 Compaq Presario X1000 Models (Continued)
X1085 Hong Kong X1056 P 150 P 150 Y5 80 W Cb 51 H DR281A AB5 Y5 60 Y Cb 25 H
People's Republic of China X1049 Hong Kong X1023 Asia Pacific X1069 P 150 P 150 P 150
DN617A AB2 Y5 60 W Cb 51 H
DN610A AB5 Y5 60 W Cb 51 H
DN584A UUF Y5 60 W Cb 25 H
People's Republic of China X1084 Korea X1055 P 150 P 150
DQ975A AB2 Y5 60 W Ci 25 H
DR280A AB1 Y5 60 D Cb 25 H
People's Republic of China X1040 P 150
DN616A AB2 W5 80 Y Cb 51 H
United States X1089 Taiwan X1050 Hong Kong X1020 P 150 P 150 P 150
DM774A ABA W5 80 W Cb 51 H
DR285A AB0 W5 60 Y Cb 51 H
DN611A AB5 W5 60 Y Cb 51 H
The Netherlands X1088 Taiwan P 150
DM416A ABH W5 60 W Cb 51 H
DR284A AB0
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Product Description
Table 1-4 Compaq Presario X1000 Models (Continued)
X1079 Taiwan X1044 Korea X1032 Asia Pacific X1058 Korea X1054 P 150 P 150 P 150 P 150 P 150 W5 60 W Cb 51 H DR275A AB0 W5 60 W Cb 51 H
DN605A AB1 W5 60 W Cb 51 H
DN593A UUF W5 60 W Cb 25 H
DN619A AB1 W5 60 W Cb 25 H
People's Republic of China X1010 Denmark Portugal X1068 P 150 P 150
DN615A AB2 W5 40 W Cb 51 H DL963A ABE DL963A ABU
DL963A ABY DL963A AB9 W5 40 W
Spain United Kingdom Cb 25 H
People's Republic of China X1028 Asia Pacific X1067 P 150 P 150
DQ974A AB2 W5 40 W Cb 25 H
DN589A UUF W5 40 D Cb 25 H
People's Republic of China X1020 P 140
DQ973A AB2 Y5 80 Y Cb 10 P
United States X1063 P 140
DK572A ABA Y5 60 W Cb 25 H
People's Republic of China
DN623A AB2
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Maintenance and Service Guide
Product Description
Table 1-4 Compaq Presario X1000 Models (Continued)
X1022 Asia Pacific X1065 Asia Pacific X1048 Hong Kong X1083 Asia Pacific X1095 Asia Pacific X1028 P 140 P 140 P 140 P 140 P 140 P 140 Y5 60 W Cb 25 H DN583A UUF Y5 60 W Ci 25 H
DN626A UUF Y5 40 W Cb 25 H
DN609A AB5 Y5 40 W Ci Korea Cb 25 H 25 H DR279A AB1
DR279A UUF Y5 40 C
DR825A UUF W5 80 Y Cb 51 P
United States X1037 Thailand X1036 Taiwan X1018 P 140 P 140 P 140
DL898A ABA W5 60 W Cb 51 H
DN598A AKL W5 60 W Cb 51 H
DN597A AB0 W5 60 W Cb 51 H
United States X1010 P 140
DK574A ABA W5 60 W Cb 51 H DL857A ABC
Canada (English) X1007 P 140
DL857A ABL W5 60 W
French Canada Cb 51 H
Sweden/Finland X1001 P 140
DL964A AK8 W5 60 W Cb 51 H
United States
DK575A ABA
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Product Description
Table 1-4 Compaq Presario X1000 Models (Continued)
X1057 Korea X1053 P 140 P 140 W5 60 W Cb 25 H DN618A AB1 W5 60 W Cb 25 H
People's Republic of China X1092 Korea X1087 Taiwan X1078 Taiwan X1043 Korea X1016 France X1110 Sweden X1080 Thailand X1062 Asia Pacific X1030 P 140 P 140 P 140 P 140 P 140 P 140 P 140 P 140 P 140
DN614A AB2 W5 60 W Ci 25 H
DR822A AB1 W5 60 D Cb 51 H
DR283A AB0 W5 60 D Cb 51 H
DR274A AB0 W5 40 Y Cb 51 H
DN604A AB1 W5 40 Y Cb Italy Cb 51 H 51 H DM415A ABZ
DM415A ABF W5 40 W
DP773E AK8 W5 40 W Cb 51 H
DR276A AKL W5 40 W Cb 51 H
DN622A UUF W5 40 W Cb 51 H
United States X1012 France P 140
DM773A ABA W5 40 W Cb 51 H
DL965A ABF
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Maintenance and Service Guide
Product Description
Table 1-4 Compaq Presario X1000 Models (Continued)
X1105 P 140 W5 40 W Cb 25 H United Kingdom X1077 Taiwan X1075 Asia Pacific X1052 P 140 P 140 P 140 DP771E ABU W5 40 W Cb 25 H
DR273A AB0 W5 40 W Cb 25 H
DR271A UUF W5 40 W Cb 25 H
People's Republic of China X1050 P 140
DN613A AB2 W5 40 W Cb 25 H DM777A ABA H
Canada English French Canada X1042 Korea X1002 P 140 P 140
DP485U ABL DP485U ABC W5 40 W
United States Cb 25
DN603A AB1 W5 40 W Cb 25 H
United States X1115 Sweden X1096 Asia Pacific X1051 P 140 P 140 P 140
DM771A ABA W5 40 W Ci 51 H
DP774E AK8 W5 40 W Ci Taiwan Cb 25 H 25 H DR826A AB0
DR826A UUF W5 40 D
People's Republic of China X1072 Hong Kong X1021 Asia Pacific P 130 P 140
DN612A AB2 W5 30 W Cb 25 H
DR268A AB5 Y5 40 D Cb 25 H
DN582A UUF
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Table 1-4 Compaq Presario X1000 Models (Continued)
X1038 Thailand X1010 P 130 P 130 W5 60 W Cb 51 H DN599A AKL W5 60 W Cb 51 H
United States X1035 Taiwan X1006 France X1060 Thailand X1012 P 130 P 130 P 130 P 130
DK571A ABA W5 60 D Cb 51 H
DN596A AB0 W5 40 Y Cb 51 H
DM933A ABF W5 40 W Cb 51 H
DN620A AKL W5 40 W Cb 51 H
United States X1061 Asia Pacific X1047 Hong Kong X1041 Korea X1031 Asia Pacific X1005 P 130 P 130 P 130 P 130 P 130
DN585A ABA W5 40 W Cb 25 H
DN621A UUF W5 40 W Cb 25 H
DN608A AB5 W5 40 W Cb 25 H
DN602A AB1 W5 40 W Cb 25 H
DN592A UUF W5 40 W Cb 25 H DL681A ABH DL681A AB9 DL681A ABE DL681A AK8 DL681A ABU
Belgium Denmark France Italy Latin America
DL681A UUG DL681A ABY DL681A ABF DL681A ABZ DL858A ABM
The Netherlands Portugal Spain Sweden/Finland United Kingdom
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Product Description
Table 1-4 Compaq Presario X1000 Models (Continued)
X1034 Taiwan X1033 Asia Pacific X1027 P 130 P 130 P 130 W5 40 D Cb 25 H DN595A AB0 W5 40 D Cb 25 H DN594A AKL H
DN594A UUF W5 40 D
Thailand Cb 25
Australia/New Zealand X1040 Korea X1026 P 130 P 130
DN588A ABG W5 40 C Cb 25 H
DN601A AB1 W5 40 C Cb 25 H DN587A AKL
Asia Pacific Australia/New Zealand
DN587A UUF DN587A ABG
Thailand
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Product Description
1.2 Features
Mobile Intel Pentium 4 Processor-M 1.7-, 1.6-, 1.5-, 1.4-, or 1.3-GHz processors with 400-MHz processor side bus and 512-KB L2 cache, varying by notebook model 15.4-inch wide UXGA (1920 × 1200), wide SXGA+ (1680 × 1050), or wide XGA (1280 × 800) TFT display with over 16.7 million colors, varying by notebook model ATI MOBILITY RADEON graphics with 32- or 64-MB DDR SDRAM 80-, 60-, or 40-GB high-capacity hard drive, varying by notebook model 256-MB high-performance synchronous DRAM (SDRAM), expandable to 2.0 GB Windows XP Home or Windows XP Pro, varying by notebook model Full-size Windows 98 keyboard TouchPad pointing device with on/off button and dedicated scroll up/down surface 56-Kbps V.92 modem integrated on the system board Integrated Secure Digital (SD) flash media slot Integrated 10/100 network interface card (NIC) Integrated wireless support for Mini PCI 802.11a/b/g and Bluetooth local area network (LAN) devices Support for one Type II PC Card slot with support for both 32-bit (CardBus) and 16-bit PC Cards External 65-watt AC adapter with power cord 8-cell Li-Ion battery pack Harman/Kardon speakers (HP Pavilion zt3000 models only)
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Product Description
JBL Pro speakers (HP Compaq nx7000 and Compaq Presario X1000 models only) Support for the following optical drives:
24X Max DVD/CD-RW combo drive 8X Max DVD-RW drive 24X Max CD-ROM drive
Connectors for:
Microphone Stereo speaker/headphone Infrared DC power External monitor S-Video USB (3) RJ-45 (network interface card, [NIC]) RJ-11 (modem) Parallel 1394 digital One Type II PC Card slot Docking
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Product Description
1.3 Clearing a Password
If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.3, "Preparing the Notebook for Disassembly," for more information). 2. Remove the real time clock (RTC) battery (refer to Section 5.7, "RTC Battery"). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert the battery pack at this time. 6. Turn on the notebook. All passwords and all CMOS settings have been cleared.
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Product Description
1.4 Power Management
The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:
Standby Hibernation Setting customization by the user Hotkeys for setting level of performance Battery calibration Lid switch Standby/resume Power/Standby button Advanced Configuration and Power Management (ACP) compliance
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Product Description
1.5 External Components
The external components on the front and left-side of the notebook are shown in the following illustration and described in Table 1-5.
Front and Left-Side Components
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Product Description
Table 1-5 Front and Left-Side Components
Item
1 2 3 4 5 6
Component
PC Card slot PC Card eject button Optical drive SD (Secure Digital) Memory Card slot Microphone jack Audio line-out jack
Function
Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card. Ejects an optional PC Card from the PC Card slot. Supports an optical disc. Supports SD Cards and MultiMediaCards. Connects an optional monaural or stereo microphone. Connects optional headphone or powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR. Opens the notebook. Turns an optional internal wireless device on or off.
7 8
Display release latch Wireless device button
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Product Description
The notebook rear panel and right-side components are shown in the following illustration and described in Table 1-6.
Rear Panel and Right-Side Components
Table 1-6 Rear Panel and Right-Side Components
Item
1
Component
Infrared port
Function
Provides wireless communication between the notebook and an optional IrDA-compliant device. Connects an AC adapter cable.
2
Power connector
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Product Description
Table 1-6 Rear Panel and Right-Side Components (Continued)
Item
3
Component
Security cable slot
Function
Attaches an optional security cable to the notebook.
4 Vents (2)
The purpose of security solutions is to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen.
Allow airflow to cool internal components.
Ä
To prevent overheating, use the notebook only on hard surfaces which cannot obstruct the vents. Do not allow a soft surface, such as bedding, clothing, or a thick rug, to block airflow.
5 6
External monitor connector S-Video connector
Connects an optional VGA external monitor or projector. Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card. Connect optional 2.0-compliant USB devices. Connects an Ethernet network cable. Connects a modem cable. Connects an optional parallel device such as a printer. Connects an optional 1394 device such as a camcorder or digital camera.
7 8 9 10 11
USB connectors (3) RJ-45 network jack RJ-11 telephone jack Parallel connector 1394 connector
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Product Description
The notebook keyboard components are shown in the following illustration and described in Table 1-7.
Keyboard Components
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Product Description
Table 1-7 Keyboard Components
Item
1
Component
F1 through F12 function keys
Function
Perform system and application tasks. When combined with the Fn key, the function keys F1 and F3 through F12 perform additional tasks as hotkeys. Enables numeric lock and the internal keypad. Can be used like the keys on an external numeric keypad. Move the cursor around the screen. Displays a shortcut menu for items beneath the pointer. Display the Windows Start menu. Executes frequently used system functions when pressed in combination with another key.
2 3 4 5 6 7
num lk key Internal keypad Cursor control keys Applications key Windows logo key Fn key
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Product Description
The notebook top components are shown in the following illustration and described in Table 1-8.
Top Components
Table 1-8 Top Components
Item
1 2
Component
Stereo speakers (2) Power button
Function
Produce stereo sound. When the notebook is:
Off, press to turn on the notebook. On, briefly press to initiate Hibernation. In Standby, briefly press to resume from
Standby.
In Hibernation, briefly press to restore
from Hibernation.
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Product Description
Table 1-8 Top Components (Continued)
Item
3 4 5
Component
Caps lock light Num lock light Display lid switch
Function
On: Caps lock is on. On: Num lock or the internal keypad is on.
If the notebook is closed while on, turns
off the display.
If the notebook is opened while in
Standby, turns on the notebook (resumes from Standby). 6 7 8 9 10 11 12 Volume buttons (2) Mute button TouchPad on/off button TouchPad scroll zones (2) Left and right TouchPad buttons TouchPad TouchPad light Increase or decrease system volume. Mutes or restores volume. Enables/disables the TouchPad. Scroll upward or downward. Function like the left and right buttons on an external mouse. Moves the pointer and selects or activates items on the screen. On: TouchPad is enabled.
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Product Description
The external components on the bottom of the notebook are shown in the following illustration and described in Table 1-9.
Bottom Components
Table 1-9 Bottom Components
Item
1
Component
Fan vent
Function
Allows airflow to cool internal components.
Ä
To prevent overheating, do not obstruct the vent. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, may block airflow.
2
RTC battery compartment
Contains the RTC battery.
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Product Description
Table 1-9 Bottom Components (Continued)
Item
3 4 5 6 7 8
Component
Docking connector Mini PCI compartment Hard drive bay Battery bay Battery pack release latch Memory expansion compartment
Function
Connects the notebook to an optional port replicator. Contains the Mini PCI wireless card. Holds the internal hard drive. Holds the battery pack. Releases a battery pack from the battery bay. Contains one memory slot for an optional 128-, 256-, 512-, or 1024-MB memory module.
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Product Description
1.6 Design Overview
This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, "Illustrated Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections:
Memory expansion board Hard drive Display Keyboard and TouchPad Audio Mobile Intel Pentium 4 Processor-M processors Fan PC Card Modem, NIC, and wireless devices
Ä
CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the notebook.
The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions can be caused by high external temperatures, heavy system power consumption, certain power management/battery conservation configurations, battery fast charging, and some software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.
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2
Troubleshooting
Å
WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.
2.1 Computer Setup and Diagnostics Utilities
The notebook features two system management utilities:
Computer Setup--A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Microsoft® Windows®.
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Troubleshooting
Diagnostics for Windows--A system information and diagnostic utility that is used within the Windows operating system. Use this utility whenever possible to:
Display system information. Test system components. Troubleshoot a device configuration problem in Windows XP Professional or Windows XP Home.
to configure device connected to a USB It is not necessarynotebook or toaan optional port replicator. connector on the
Using Computer Setup
Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the notebook. Press F10 while the F10 = ROM-Based Setup message is displayed in the lower left corner of the screen.
To change the language, press F2. To view navigation information, press F1. To return to the Computer Setup menu, press esc.
2. Select the File, Security, or Advanced menu. 3. To close Computer Setup and restart the notebook:
Select File > Save Changes and Exit and press enter. Select File > Ignore Changes and Exit and press enter.
-or
4. When you are prompted to confirm your action, press F10.
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Maintenance and Service Guide
Troubleshooting
Selecting from the File Menu
Table 2-1 File Menu
Select
System Information
To Do This View identification information about the
notebook, a port replicator, and any battery packs in the system.
View specification information about the
processor, memory and cache size, and system ROM. Save to Floppy Restore from Floppy Restore Defaults Save system configuration settings to a diskette. Restore system configuration settings from a diskette. Replace configuration settings in Computer Setup with factory default settings. Identification information is retained. Cancel changes entered during the current session, then exit and restart the notebook. Save changes entered during the current session, then exit and restart the notebook.
Ignore Changes and Exit Save Changes and Exit
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Troubleshooting
Selecting from the Security Menu
Table 2-2 Security Menu
Select
Administrator Password Power-on Password DriveLock Passwords
To Do This
Enter, change, or delete an administrator password. Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock User or Master password.
Device Security
DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the notebook.
Enable/disable:
Ports Diskette write* CD-ROM or diskette startup
System IDs
Settings for a DVD-ROM can be entered in the CD-ROM field.
Enter identification numbers for the notebook, a port replicator, and all battery packs in the system.
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Troubleshooting
Selecting from the Advanced Menu
Table 2-3 Advanced Menu
Select
Language Boot Options
To Do This
Change the Computer Setup language. Enable/disable:
QuickBoot, which starts the notebook more
quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)
MultiBoot, which sets a startup sequence that
can include most bootable devices and media in the system. Device Options
Enable/disable the embedded numeric
keypad at startup.
Enable/disable multiple standard pointing
devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.)
Enable/disable USB legacy support for a
USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)
Set an optional external monitor or overhead
projector connected to a video card in a port replicator as the primary device. (When the notebook display is set as secondary, the notebook must be shut down before it is undocked from a port replicator.)
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Troubleshooting
Table 2-3 Advanced Menu (Continued)
Select
Device Options (continued)
To Do This Change the parallel port mode from
Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional EPP, or Enhanced Capabilities Port (ECP).
Set video-out mode to NTSC (default), PAL,
NTSC-J, or PAL-M.*
Enable/disable all settings in the
SpeedStep window. (When Disable is selected, the notebook runs in Battery Optimized mode.) multiple identical port replicators that are identically equipped. Select Disable to recognize the port replicators as a single port replicator; select Enable to recognize the port replicators individually, by serial number.
Specify how the notebook recognizes
Enable/disable the reporting of the processor
serial number by the processor to the software. *Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions can use NTSC, PAL, or PAL-M.
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Troubleshooting
2.2 Troubleshooting Flowcharts
Table 2-4 Troubleshooting Flowcharts Overview Flowchart
2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17 2.18 2.19
Description
Initial troubleshooting No power, part 1 No power, part 2 No power, part 3 No power, part 4 No video, part 1 No video, part 2 Nonfunctioning port replicator No operating system (OS) loading No OS loading from hard drive, part 1 No OS loading from hard drive, part 2 No OS loading from hard drive, part 3 No OS loading from CD- or DVD-ROM drive No audio, part 1 No audio, part 2 Nonfunctioning device Nonfunctioning keyboard Nonfunctioning pointing device No network or modem connection
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Troubleshooting
Flowchart 2.1--Initial Troubleshooting
Begin troubleshooting.
N
Is there power? Go to Flowchart 2.2, No Power.
Y N
Beeps, LEDs, or error messages? Check LED board, speaker connections. All drives working?
N
Go to Flowchart 2.17, Nonfunctioning Device.
Y N
Is there video? (no boot) Go to Flowchart 2.6, No Video.
Y N
Keyboard/ pointing device working? Go to Flowchart 2.18, Nonfunctioning Keyboard or Flowchart 2.19, Nonfunctioning Pointing Device.
Y N
Is the OS loading? Go to Flowchart 2.9, No OS Loading.
Y
N
Connecting to network or modem? Go to Flowchart 2.20, No Network or Modem.
Y N
Is there sound? Go to Flowchart 2.15, No Audio.
Y
Y
End
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Troubleshooting
Flowchart 2.2--No Power, Part 1
No power (power LED is off).
Remove from port replicator (if applicable).
N
Power up on battery power? *Reset power. Power up on battery power?
N
Go to Flowchart 2.3, No Power, Part 2.
Y N
Power up on AC power? *Reset power.
Y N
Power up on AC power? Go to Flowchart 2.4, No Power, Part 3.
Y Y
Power up in port replicator? Done
Y
N
1. Reseat the power cables in the port replicator and at the AC outlet. 2. Ensure that the AC power source is active. 3. Ensure that the power strip is working.
*NOTES: 1. On some models, there is a separate reset button. 2. On some models, the notebook can be reset using the Standby switch and either the lid switch or the main power switch.
Y
Done Power up in port replicator?
N
Go to Flowchart 2.8, Nonfunctioning Port Replicator.
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Troubleshooting
Flowchart 2.3--No Power, Part 2
Continued from Flowchart 2.2, No Power, Part 1.
Visually check for debris in battery socket and clean if necessary.
Y
Power on? Done
N
Check battery by recharging it, moving it to another notebook, or replacing it.
N
Power on? Replace power supply (if applicable).
Y N
Done Power on? Go to Flowchart 2.4, No Power, Part 3.
Y
Done
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Troubleshooting
Flowchart 2.4--No Power, Part 3
Continued from Flowchart 2.3, No Power, Part 2.
Plug directly into AC outlet.
Y
Power LED on? Done
N
Reseat AC adapter in notebook and at power source.
Y
Power on? Done
N N
Power outlet active? Try different outlet. External Internal or external AC adapter? Internal Replace power cord. Go to Flowchart 2.5, No Power, Part 4. Replace external AC adapter.
Y
N
Power on?
Y Y
Done Power on? Done
N
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Troubleshooting
Flowchart 2.5--No Power, Part 4
Continued from Flowchart 2.4, No Power, Part 3.
Open notebook.
Y
Loose or damaged parts?
N
Close notebook and retest.
Reseat loose components and boards, and replace damaged items.
N
Power on? Replace the following items (if applicable) in the order given. Check notebook operation after each of the two following replacement steps: 1. Internal DC-DC converter, processor, and system board* 2. Internal AC adapter *NOTE: Replace these items as a set to prevent shorting out among components.
Y
Done
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Troubleshooting
Flowchart 2.6--No Video, Part 1
No video. Port Replicator Stand-alone or port replicator? Stand-alone Internal or external display*? External Adjust brightness. Adjust brightness. Internal Go to Flowchart 2.7, No Video, Part 2. *NOTE: To change from internal to external display, use the hotkey combination.
Y
Video OK? Done
N
A
Y
Press lid switch to ensure operation.
Y
Done Video OK? Done
Video OK?
N
Check for bent pins on cable.
N
Replace the following one at a time. Test after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Inverter board (if applicable) 3. Display 5. System board 4. VGA board
N
Video OK? Try another display. Internal and external video OK?
N
Replace system board.
Y
Done
Y
Done
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Troubleshooting
Flowchart 2.7--No Video, Part 2
Continued from Flowchart 2.6, No Video, Part 1.
Remove notebook from port replicator, if connected.
Adjust display brightness.
Check brightness of external monitor.
N
Video OK? Go to "A" in Flowchart 2.6, No Video, Part 1. Video OK?
Y
Done
Y
Check that notebook is properly seated in port replicator, for bent pins on cable, and for monitor connection.
N
Try another external monitor.
Y
Video OK? Done Internal and external video OK?
Y
Done
N
N
Go to Flowchart 2.8, Nonfunctioning Port Replicator.
Adjust external monitor display.
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Troubleshooting
Flowchart 2.8--Nonfunctioning Port Replicator (if applicable)
Nonfunctioning port replicator.
Reseat power cord in port replicator and power outlet.
Check voltage setting on port replicator.
Reinstall notebook into port replicator.
Reset monitor cable connector at port replicator.
Y
Port replicator operating? Done
Y
Port replicator operating? Done
N
Replace the following port replicator components one at a time. Check notebook operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Port replicator motor mechanism
N
Remove notebook, reseat all internal parts, and replace any damaged items in port replicator.
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Troubleshooting
Flowchart 2.9--No Operating System (OS) Loading
No OS loading.*
Reseat power cord in port replicator and power outlet.
No OS loading from hard drive, go to Flowchart 2.10, No OS Loading, Hard Drive, Part 1.
No OS loading from diskette drive, go to Flowchart 2.13, No OS Loading, Diskette Drive.
No OS loading from CD- or DVD-ROM drive, go to Flowchart 2.14, No OS Loading, CD- or DVD-ROM Drive.
No OS loading from network, go to Flowchart 2.20, No Network/Modem Connection.
*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.
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Troubleshooting
Flowchart 2.10--No OS Loading, Hard Drive, Part 1
OS not loading from hard drive.
Y
Nonsystem disk message?
N
Reseat external hard drive.
Go to Flowchart 2.11, No OS Loading from Hard Drive, Part 2.
Y
OS loading? Done
N N
Boot from CD?
Y
Check the Setup utility for correct booting order. Go to Flowchart 2.17, Nonfunctioning Device.
N
Boot from hard drive?
Y
Done
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Troubleshooting
Flowchart 2.11--No OS Loading, Hard Drive, Part 2
Continued from Flowchart 2.10, No OS Loading from Hard Drive, Part 1.
Reseat hard drive.
N
CD or diskette in drive? 1. Replace hard drive. 2. Replace system board.
Y
Hard drive accessible? Done
Y N
Remove diskette and reboot.
Run FDISK.
Y
Boot from hard drive? Done Hard drive partitioned?
N
Create partition, then format hard drive to bootable C:\ prompt.
N N
Boot from diskette drive? Go to Flowchart 2.13, No OS Loading from Diskette Drive.
Y N
Hard drive formatted?
Y N
Hard drive accessible?
Y
Y
Notebook booted? Done
Format hard drive and bring to a bootable C:\ prompt.
Y
Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3.
N
Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3.
Load OS using System Restore CD (if applicable).
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Flowchart 2.12--No OS Loading, Hard Drive, Part 3
Continued from Flowchart 2.11, No OS Loading from Hard Drive, Part 2.
N
System files on hard drive? Install OS and reboot.
Y Y
Virus on hard drive? Clean virus. OS loading from hard drive?
Y
Done
N
Run SCANDISK and check for bad sectors.
N Y
Diagnostics on diskette? Replace hard drive.
N N
Can bad sectors be fixed? Replace hard drive. Run diagnostics and follow recommendations.
Y N
Fix bad sectors. Boot from hard drive? Replace hard drive.
Y
Done
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Troubleshooting
Flowchart 2.13--No OS Loading, CD- or DVD-ROM Drive
No OS loading from CD- or DVD-ROM Drive.
Y
Disc in drive? Bootable disc in drive?
N
N
Install bootable disc.
Y
Install bootable disc and reboot notebook.
Try another bootable disc.
Y
Boots from CD or DVD? Done
N Y
Reseat drive. Boots from CD or DVD? Done
N N
Booting from another device? Go to Flowchart 2.17, Nonfunctioning Device. Clear CMOS. Refer to Section 1.2, "Clearing a Password," for instructions.
Y Y
Booting order correct?
N
Correct boot order using the Setup utility.
Go to Flowchart 2.17, Nonfunctioning Device.
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Troubleshooting
Flowchart 2.14--No Audio, Part 1
Y
No audio. Turn up audio internally or externally. Audio? Done
N
Y
Notebook in port replicator (if applicable)? Undock Internal audio?
N
Go to Flowchart 2.16, No Audio, Part 2.
N
Go to Flowchart 2.16, No Audio, Part 2.
Y
Replace the following port replicator components one at a time, as applicable. Check audio status after each change. 1. Replace port replicator audio cable. 2. Replace audio cable. 3. Replace speaker. 4. Replace port replicator audio board. 5. Replace backplane board. 6. Replace I/O board.
Y
Go to Flowchart 2.17, Nonfunctioning Device. Audio? Done
N
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Troubleshooting
Flowchart 2.15--No Audio, Part 2
Continued from Flowchart 2.15, No Audio, Part 1.
N
Audio driver in OS configured? Reload audio drivers.
Y N
Correct drivers for application? Load drivers and set configuration in OS.
Y
Connect to external speaker.
N
Audio?
Y
Replace audio board and speaker connections in notebook (if applicable).
Y
Audio? Done
N
1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board.
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Flowchart 2.16--Nonfunctioning Device
Nonfunctioning device.
Reseat device.
Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage.
Y
Clear CMOS. Any physical device detected? Fix or replace broken item.
N
Reattach device. Close notebook, plug in power, and reboot. Replace hard drive. Go to Flowchart 2.9, No OS Loading.
N
Device boots properly? Device boots properly?
N
Y
Replace NIC. If integrated NIC, replace system board.
Y
Done
Done
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Troubleshooting
Flowchart 2.17--Nonfunctioning Keyboard
Keyboard not operating properly.
Connect notebook to good external keyboard.
N
External device works? Replace system board.
Y
Reseat internal keyboard connector (if applicable).
N
OK? Replace internal keyboard or cable.
Y Y
Done OK? Done
N
Replace system board.
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Troubleshooting
Flowchart 2.18--Nonfunctioning Pointing Device
Pointing device not operating properly.
Connect notebook to good external pointing device.
N
External device works? Replace system board.
Y
Reseat internal pointing device connector (if applicable).
N
OK? Replace internal pointing device or cable.
Y Y
Done OK? Done
N
Replace system board.
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Troubleshooting
Flowchart 2.19--No Network/Modem Connection
No network or modem connection.
N
Network or modem jack active? Replace jack or have jack activated.
Y Y
Digital line? Connect to nondigital line.
N N
NIC/modem configured in OS? Reload drivers and reconfigure. OK?
Y
Done
Y
Disconnect all power from the notebook and open.
N
Replace NIC/modem (if applicable).
Y
Reseat NIC/modem (if applicable). OK? Done
N
Replace system board.
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3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.
Serial Number Location
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3.2 Notebook Major Components
Notebook Major Components
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Table 3-1 Spare Parts: Notebook Major Components
Item
1
Description
Display assemblies With carbonite and platinum blue finish for use with HP Pavilion zt3000 notebooks 15.4-inch, WUXGA 15.4-inch, WSXGA+ 15.4-inch, WXGA
Spare Part Number
350084-001 350127-001 350126-001
With carbon finish for use with HP Compaq nx7000 notebooks 15.4-inch, WUXGA 15.4-inch, WSXGA+ 15.4-inch, WXGA 337006-001 337003-001 337008-001
With silver finish for use with Compaq Presario X1000 notebooks 15.4-inch, WUXGA 15.4-inch, WSXGA+ 15.4-inch, WXGA 1a Display inverter (includes four display rubber screw covers) Miscellaneous Plastics Kits Contains parts with carbonite and platinum blue finish for use with HP Pavilion zt3000 notebooks Contains parts with carbon finish for use with HP Compaq nx7000 notebooks Contains parts with silver finish for use with Compaq Presario X1000 notebooks 2a 2b 2c 2d 2e 2f Include: Switch cover PC Card slot space saver Docking connector cover Hard drive shield Hard drive connector Hard drive cover Notebook feet (not illustrated) 350130-001 338133-001 337009-001 337005-001 337004-001 337007-001 336994-001
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Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item
3
Description
Keyboards Asia Pacific Australia Belgium Denmark France Germany Greece Hong Kong International Italy Korea Latin America 337016-371 337016-011 337016-181 337016-081 337016-051 337016-041 337016-151 337016-AC1 337016-B31 337016-061 337016-AD1 337016-161 The Netherlands Norway People's Republic of China Portugal Saudi Arabia Spain Switzerland Taiwan Thailand United Kingdom United States
Spare Part Number
337016-331 337016-091 337016-AA1 337016-131 337016-171 337016-071 337016-111 337016-AB1 337016-281 337016-031 337016-001
4
Speaker covers with cable For use with HP Pavilion zt3000 notebooks For use with HP Compaq nx7000 and Compaq Presario X1000 notebooks 350122-001 336973-001
5
Top covers (include TouchPad and TouchPad shield) For use with HP Pavilion zt3000 notebooks For use with HP Compaq nx7000 and Compaq Presario X1000 notebooks Bluetooth wireless communications board (not illustrated) Miscellaneous Cable Kit, includes 350123-001 336983-001 338134-001 336973-001
6a 6b 6c 7
Speaker cover cable SD Card slot board cable Modem board cable Optical drives 24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM drive 24X Max CD-ROM drive 336987-001 336986-001 336985-001
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Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item
8 9
Description
VGA board shield (includes thermal pads) VGA boards (include thermal pads) For use with HP Pavilion zt3000 notebooks ATI MOBILITY RADEON 9200 with 64-MB video memory ATI MOBILITY RADEON 9200 with 32-MB video memory For use with HP Compaq nx7000 and Compaq Presario X1000 notebooks ATI MOBILITY RADEON 9200 with 64-MB video memory ATI MOBILITY RADEON 9200 with 32-MB video memory ATI MOBILITY RADEON 7500c with 32-MB video memory
Spare Part Number
337013-001
350129-001 350128-001
336970-001 336969-001 336968-001 336964-001 337014-001
10 11
System board (includes thermal pads) PC Card assembly (not illustrated) Processors (include thermal pads) Mobile Intel Pentium 4 Processor-M, 1.7-GHz Mobile Intel Pentium 4 Processor-M, 1.6-GHz Mobile Intel Pentium 4 Processor-M, 1.5-GHz Mobile Intel Pentium 4 Processor-M, 1.4-GHz Mobile Intel Pentium 4 Processor-M, 1.3-GHz
345566-001 337011-001 337023-001 337024-001 337010-001 336960-001 336959-001 337015-001 337000-001 337001-001 336993-001 336963-001
12
Base enclosure (includes infrared lens) Left and right wireless antennae with cables (not illustrated) Left and right speakers (not illustrated) Heat sink with fan Thermal pad (not illustrated) Fan SD Card slot board with cable
13 14 15
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Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item Description
Miscellaneous Doors/Covers Kit, includes: 16a 16b 16c 16d 17 RTC battery RTC battery cover Mini PCI compartment cover Memory expansion compartment cover Mini PCI communications boards Mini PCI 802.11b wireless LAN (ROW) Mini PCI 802.11b wireless LAN (MOW) Mini PCI 802.11g wireless LAN 18 Memory expansion boards 1024 MB DDR 512 MB DDR 256 MB DDR 128 MB DDR 19 339099-001 336998-001 336997-001 336996-001 336976-001 336977-001 350083-001
Spare Part Number
336984-001
Hard drives (hard drive cover, shield, and connector included with hard drive and in Miscellaneous Plastics Kits) 80-GB (5400-rpm) 80-GB (4200-rpm) 60-GB (5400-rpm) 60-GB (4200-rpm) 40-GB (4200-rpm) 30-GB (4200-rpm) 350082-001 336992-001 336991-001 336990-001 336989-001 350081-001 336999-001 336962-001
20 21
Modem board with cable Battery pack, 8-cell, 4.4-wH
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3.3 Miscellaneous Plastics Kit Components
Miscellaneous Plastics Kit Components
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Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 350130-001 (contains parts with carbonite and platinum blue finish for use with HP Pavilion zt3000 notebooks) Spare Part Number 338133-001 (contains parts with carbon finish for use with HP Compaq nx7000 notebooks) Spare Part Number 337009-001 (contains parts with silver finish for use with Compaq Presario X1000 notebooks)
Item
1 2 3 4 5 6 7
Description
Switch cover PC Card slot space saver Docking connector cover Notebook feet (7) Hard drive cover Hard drive shield Hard drive connector
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3.4 Miscellaneous Cable Kit Components
Miscellaneous Cable Kit Components
Table 3-3 Miscellaneous Cable Kit Components Spare Part Number 336973-001
Item
1 2 3
Description
SD Card slot board cable Speaker cover cable Modem cable
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3.5 Miscellaneous Doors/Covers Kit Components
Miscellaneous Doors/Covers Kit Components
Table 3-4 Miscellaneous Doors/Covers Kit Components Spare Part Number 336984-001
Item
1 2 3 4
Description
RTC battery RTC battery cover Memory expansion compartment cover Mini PCI compartment cover
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3.6 Mass Storage Devices
Mass Storage Devices
Table 3-5 Mass Storage Devices Spare Part Number Information
Item
1
Description
Optical drives 24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM drive 24X Max CD-ROM drive DVD+RW drive
Spare Part Number
336987-001 336986-001 336985-001 345588-001
2
Hard drives (include hard drive bezel and frame) 80-GB (5400-rpm) 80-GB (4200-rpm) 60-GB (5400-rpm) 60-GB (4200-rpm) 40-GB (4200-rpm) 30-GB (4200-rpm) USB diskette drive (not illustrated) 350082-001 336992-001 336991-001 336990-001 336989-001 350081-001 336988-001
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3.7 Miscellaneous
Table 3-6 Miscellaneous (not illustrated) Spare Part Information
Description
AC adapter Logo Kits For use with HP Pavilion zt3000 notebooks For use with HP Compaq nx7000 notebooks For use with Compaq Presario X1000 notebooks Power cords For use with HP Pavilion zt3000 notebooks Asia Pacific Australia Belgium Denmark Europe France Germany Greece Hong Kong Italy Korea Latin America The Netherlands 350055-371 350055-011 350055-181 350055-081 350055-021 350055-051 350055-041 350055-151 350055-AC1 350055-061 350055-AD1 350055-161 350055-331 Norway People's Republic of China Portugal Saudi Arabia Spain Switzerland Taiwan Thailand United Kingdom United States 350055-091 350055-AA1 350055-131 350055-171 350055-071 350055-111 350055-AB1 350055-281 350055-031 350055-001 350125-001 336995-001 338135-001
Spare Part Number
338136-001
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Table 3-6 Miscellaneous (not illustrated) Spare Part Information (Continued)
Description Spare Part Number
Power cords For use with HP Compaq nx7000 and Compaq Presario X1000 notebooks Australia Denmark Europe/Middle East/Africa Italy 246959-011 246959-081 246959-021 246959-061 Japan Korea Switzerland United Kingdom United States 246959-291 246959-AD1 246959-AG1 246959-031 246959-001 337012-001
Screw Kit (includes the following screws; refer to Appendix C, "Screw Listing," for more information on screw specifications and usage.)
Phillips M2.5×15.0 screw Phillips M2.5×7.0 screw Phillips M2.5×5.0 screw Spring-loaded Phillips M2.0×9.0 screw
Phillips M2.5×3.5 screw Phillips M2.5×3.0 screw Phillips M2.0×3.0 screw
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Removal and Replacement Preliminaries
This chapter provides essential information for proper and safe removal and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and replacement procedures:
Magnetic screwdriver Phillips P0 screwdriver 5.0-mm socket for system board standoffs Flat-bladed screwdriver Tool kit (includes connector removal tool, loopback plugs, and case utility tool)
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4.2 Service Considerations
The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. the As you remove each subassembly from the notebook, place work subassembly (and all accompanying screws) away from the area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and Connectors
Ä
CAUTION: When servicing the notebook, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
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4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions:
Before removing or inserting a hard drive, shut down the notebook. If you are unsure whether the notebook is off or in Hibernation, turn the notebook on, then shut it down. Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive. Ensure that the optical drive tray is closed. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle drives on surfaces that have at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, CD-ROM drive, or a diskette drive, place it in a static-proof bag. Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package, "Fragile: Handle With Care."
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4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal cycle. Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy.
4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and transporting equipment:
To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes. Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a sensitive component or assembly.
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Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials a