ASC20140813001_V2.pdf part of Samsung ASC20140813001 V2 ASC20140813001_V2.pdf, Samsung Dishwashers DW80H9970US_AA Service Bulletins ASC20140813001

Text preview for : ASC20140813001_V2.pdf part of Samsung ASC20140813001 V2 Samsung Dishwashers DW80H9970US_AA Service Bulletins ASC20140813001_V2.pdf

Back to : ASC20140813001_V2.pdf | Home

SERVICE BULLETIN
Product: Dishwasher
Bulletin Date: 8/13/2014
ELECTRONICS Bulletin Number ASC20140813001
Models: DW80H9930US/AA,
DW80H9950US/AA,
DW80H9970US/AA

SUBJECT: The door does not close correctly or opens during the cycle.

Door does not close completely Door opens during the cycle

Background: The dishwasher is exhibiting several symptoms related to the door not closing
properly or opening during the cycle. These symptoms include, but are not limited to, stopping
during the cycle, water leaks, LE error codes, and condensation forming on counter tops. There
are several possible scenarios that can cause the door not to close properly or to open during the
cycle. Please see the list of scenarios below.

1. The middle wash rack was not installed correctly at the factory.

The rack connection The middle wash rack The rail clip is not
points are labelled is not fully inserted completely inserted
A,B,C,and D. into the rail. into the rail.

This information is published for informational purposes only and intended for use only by personnel qualified for the specific tasks
depicted. Qualified personnel are those who, based on their training and experience, are capable of identifying risks and avoiding
potential hazards when handling or servicing a product. Only qualified personnel should repair products powered by electricity. Any
attempt to handle, service or repair the product or products by anyone other than qualified personnel could result in serious injury or
death. You agree that your use of and reliance on this information is at your sole risk. This information is subject to change or update
without notice. There are no warranties, either expressed or implied, regarding the accuracy or completeness of this information.
2. The sub PCB wire interferes with the proper operation of the door latch.

Latch is in the Latch is in the Wire is interferring
correct position incorrect position with the latch

3. The middle wash rack is not docking with the main duct on the back wall of the dishwasher.

The rack is not pushed Wash rack is docked Wash rack is not
all the way into the to main duct docked to main duct
dishwasher.

4. The bearing bracket in the rail is not in the correct position causing the rails to bind.

The bearing bracket is in The bearing bracket is not
the correct position in the correct position

5. The wash rack is not horizontal and it makes contact with the inner door.

Wash rack is too high Wash rack is too high
Door dents
on the left side on the right side

This information is published for informational purposes only and intended for use only by personnel qualified for the specific tasks
depicted. Qualified personnel are those who, based on their training and experience, are capable of identifying risks and avoiding
potential hazards when handling or servicing a product. Only qualified personnel should repair products powered by electricity. Any
attempt to handle, service or repair the product or products by anyone other than qualified personnel could result in serious injury or
death. You agree that your use of and reliance on this information is at your sole risk. This information is subject to change or update
without notice. There are no warranties, either expressed or implied, regarding the accuracy or completeness of this information.
Solutions: If any of the above scenarios described above are the cause of the issue, please follow
the solution below that corresponds to the scenario above to resolve the problem.

1. Inspect the four points labelled A, B, C, and D. Make sure that the rack is properly seated
on the rail and the rail clip is completely installed.

Make sure the Wash The rail clip is
Check the points
rack post is in the rail installed fully into
labelled A, B, C, and D.
and push forward. the rail.

2. If the sub PCB wire is interfering with the door latch, tape the sub PCB wires to the control
panel as shown in the picture below.

Tape the sub PCB wire to
the panel in the area
shown above

3. Make sure that the customer is distributing the load on the middle wash rack evenly. If the
rack is too heavy in the back, it can cause the wash rack to move down slightly. If this
occurs, the spray arm will dock improperly with the main duct. In addition, emphasize to the
customer that they should use the middle handle on the wash rack.

Wash rack is not docking Use the middle handle.
because it is weighed DO NOT PUSH/PULL ON
down in the back. THE LEFT OR RIGHT OF
THE HANDLE
This information is published for informational purposes only and intended for use only by personnel qualified for the specific tasks
depicted. Qualified personnel are those who, based on their training and experience, are capable of identifying risks and avoiding
potential hazards when handling or servicing a product. Only qualified personnel should repair products powered by electricity. Any
attempt to handle, service or repair the product or products by anyone other than qualified personnel could result in serious injury or
death. You agree that your use of and reliance on this information is at your sole risk. This information is subject to change or update
without notice. There are no warranties, either expressed or implied, regarding the accuracy or completeness of this information.
4. If the bearing bracket is in the wrong position, replace the middle rack rails with the part
numbers listed below.