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Maintenance and Service Guide
Evo Notebook N800c, Evo Notebook N800v, Evo Notebook N800w, and Presario 2800 Mobile PC Series
Document Part Number: 268135-003
January 2003
This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures.
© 2003 Hewlett-Packard Development Company, L.P. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided "as is" without warranty of any kind, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.
Maintenance and Service Guide Third Edition January 2003 Second Edition October 2002 First Edition April 2002 Document Part Number: 268135-003
Contents
1 Product Description
1.1 1.2 1.3 1.4 1.5 1.6 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . 143 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 144 Computer External Components . . . . . . . . . . . . . . 145 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 155
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 21 Selecting Computer Setup or Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 21 Selecting from the File Menu . . . . . . . . . . . . . . . . . 23 Selecting from the Security Menu . . . . . . . . . . . . . . 24 Selecting from the Advanced Menu. . . . . . . . . . . . . 25 2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 27 Obtaining, Saving, or Printing Configuration Information . . . . . . . . . . . . . . . . . . . . 27 Obtaining, Saving, or Printing Diagnostic Test Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 210
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Contents
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 31 3.2 Computer System Major Components . . . . . . . . . . . 32 3.3 Miscellaneous Plastics/Hardware Kit Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 316 3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . 318 3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors. . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . 41 42 42 42 43 44 44 45 46
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 52 5.3 Preparing the Computer for Disassembly . . . . . . . . 54 5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 59 5.6 Mini PCI Communications Board . . . . . . . . . . . . . 512 5.7 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 515 5.8 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516 5.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 518 5.10 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522 5.11 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526 5.12 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 531
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Maintenance and Service Guide
Contents
5.13 Display Release Assembly. . . . . . . . . . . . . . . . . . . 5.14 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.15 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.17 Disk Cell RTC Battery . . . . . . . . . . . . . . . . . . . . . . 5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.19 Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
533 535 538 540 542 544 549
6 Specifications A Connector Pin Assignments B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . B1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B2
C Screw Listing Index
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1
Product Description
The Compaq Presario 2800 and Evo Notebook N800 Series of Personal Computers offer advanced modularity, Intel Mobile Pentium 4 processors with SpeedStep technology with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.
Figure 1-1. Compaq Presario 2800 and Evo Notebook N800
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Product Description
1.1 Models
Computer models are shown in Tables 1-1 through 1-4.
Table 1-1 Compaq Evo Notebook N800c, Evo Notebook N800v, Evo Notebook 800w, and Presario 2800 Model Naming Conventions
Key N800w 1 Key 1 2 3 P 2 220 3 U5 4 60 5 W 6 C 7 51 8 O 9 XXXXXX-XXX 10
Description Brand/Series designator Processor type Processor speed
Options N = Evo Notebook P = Presario P = Intel Pentium 4 220 = 2.2 GHz 200 = 2.0 GHz 190 = 1.9 GHz 180 = 1.8 GHz 170 = 1.7 GHz 160 = 1.6 GHz 150 = 1.5 GHz 140 = 1.4 GHz 5 = 15.x-inch 4 = 14.x-inch 800 = 800 Series 2800 = 2800 Series
4
Display type/ size/resolution Hard drive size Optical drive designator Integrated communication RAM Operating system SKU#
U = UXGA (1600 × 1200) P = SXGA+ (1400 × 1050) X = XGA (1024 × 768) 60 = 60 GB 40 = 40 GB D = CD-ROM drive R = CD-RW drive V = DVD-ROM drive M = modem 0 = none 51 = 512 MB 38 = 384 MB 2 = Windows 2000
5 6
30 = 30 GB 20 = 20 GB W = DVD-RW drive Z = DVD/CD-RW drive C = modem/NIC combination card 25 = 256 MB 12 = 128 MB O = Windows XP Pro E = Windows XP Home
7 8 9 10
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Maintenance and Service Guide
Product Description
Table 1-2 Compaq Evo Notebook N800c Models
The following Compaq Evo Notebook N800c models feature: Dual pointing device (TouchPad and pointing stick) 8-cell, 4.0 Ah lithium ion (Li ion) battery pack 32 MB discrete video memory 3-year warranty on parts, labor, and on-site, next business day response N800c P 170 P5 30 V C 25 2
United States N800c P 170
470041-454 P5 30 V C 25 O
United States N800c P 170
470041-455 P5 30 0 C 0 2
United States N800c P 170
470041-456 P5 30 0 C 0 O
United States
470041-457
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Product Description
Table 1-2 Compaq Evo Notebook N800c Models (Continued)
The following Compaq Evo Notebook N800c models use config. code KLMZ and feature: Dual pointing device (TouchPad and pointing stick) 8-cell, 4.0 Ah Li ion battery pack 32 MB discrete video memory 3-year warranty on parts and labor, 2-year warranty on on-site, next business day response N800c P 200 P5 30 V C 25 2 470049-171 470049-152 470049-154 470049-180
Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece/Poland Hong Kong Hungary India Israel Italy Japan Korea Latin America
470049-178 470049-174 470049-142 470049-172 470049-143 470049-144 470049-145 470049-146 470049-139 470049-147 470049-148 470049-182 470049-149 470049-179 470049-150 470049-151 470049-169 470049-183 470049-170
Latin America (NAFTA) The Netherlands Norway People's Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States
470049-155 470049-157 470049-141 470049-158 470049-159 470049-160 470049-162 470049-181 470049-177 470049-167 470049-168 470049-138
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Maintenance and Service Guide
Product Description
Table 1-2 Compaq Evo Notebook N800c Models (Continued)
N800C P 200 P5 30 V C 25 O 470049-115 470049-094 470049-096 470049-129
Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece/Poland Hong Kong Hungary India Israel Italy Japan Korea Latin America
470049-123 470049-117 470049-080 470049-116 470049-081 470049-083 470049-084 470049-085 470049-078 470049-086 470049-087 470049-133 470049-088 470049-125 470049-089 470049-090 470049-109 470049-136 470049-113
Latin America (NAFTA) The Netherlands Norway People's Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States
470049-097 470049-098 470049-079 470049-099 470049-100 470049-101 470049-105 470049-132 470049-120 470049-107 470049-108 470049-077
Maintenance and Service Guide
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Product Description
Table 1-2 Compaq Evo Notebook N800c Models (Continued)
The following Compaq Evo Notebook N800c models use config. code KLMZ and feature: Dual pointing device (TouchPad and pointing stick) 8-cell, 4.0 Ah Li ion battery pack 32 MB discrete video memory 3-year warranty on parts and labor N800c P 180 U5 60 W C 51 O 470035-436 470035-440 470035-449 470035-459 470035-373 470035-462 470035-465 470035-468 470035-471 470035-474 470035-477
Belgium Czech Republic Denmark European International France Germany Greece/Poland Hungary Israel Italy N800c P 180
470035-393 470035-396 470035-399 470035-412 470035-416 470035-420 470035-424 470035-427 470035-430 470035-433 P5 60 W
The Netherlands Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 51 2
Asia Pacific Australia Brazil French Canada Hong Kong Japan Korea Latin America
470035-264 470035-259 470035-253 470035-197 470035-280 470035-204 470035-284 470035-209
Latin America (NAFTA) People's Republic of China Taiwan United States
470035-210 470035-271
470035-274 470035-190
16
Maintenance and Service Guide
Product Description
Table 1-2 Compaq Evo Notebook N800c Models (Continued)
N800c P 180 P5 60 W C 51 O 470035-299 470035-308
Asia Pacific Australia Brazil French Canada Hong Kong Japan Korea Latin America N800c P 170
470035-307 470035-305 470035-302 470035-293 470035-310 470035-295 470035-319 470035-297 P5 40 W
Latin America (NAFTA) People's Republic of China Taiwan United States C 25 2
470035-309 470035-289
Asia Pacific Australia Brazil French Canada Hong Kong Japan Korea Latin America N800c P 170
470035-304 470035-301 470035-298 470035-282 470035-315 470035-287 470035-317 470035-290 P5 40 W
Latin America (NAFTA) People's Republic of China Taiwan United States C 25 O
470035-294 470035-311
470035-313 470035-278
Asia Pacific Australia Brazil French Canada Hong Kong Japan Korea Latin America
470035-303 470035-300 470035-296 470035-281 470035-314 470035-285 470035-316 470035-288
Latin America (NAFTA) People's Republic of China Taiwan United States
470035-292 470035-306
470035-312 470035-276
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Product Description
Table 1-2 Compaq Evo Notebook N800c Models (Continued)
N800c P 170 X5 30 V C 25 2 470035-254 470035-238 470035-239 470035-262
Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Korea Latin America
470035-260 470035-258 470035-228 470035-256 470035-229 470035-230 470035-231 470035-232 470035-226 470035-233 470035-234 470035-266 470035-235 470035-236 470035-237 470035-250 470035-268 470035-252
Latin America (NAFTA) The Netherlands Norway People's Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Turkey United Kingdom United States
470035-240 470035-241 470035-227 470035-243 470035-244 470035-245 470035-247 470035-265 470035-248 470035-249 470035-225
18
Maintenance and Service Guide
Product Description
Table 1-2 Compaq Evo Notebook N800c Models (Continued)
N800c P 170 X5 30 V C 25 O 470035-048 470035-018 470035-019 470035-035
Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Korea Latin America N800c P 160
470035-033 470035-031 470035-008 470035-030 470035-009 470035-010 470035-011 470035-012 470035-006 470035-013 470035-014 470035-038 470035-015 470035-016 470035-017 470035-028 470035-040 470035-029 X5 20 V
Latin America (NAFTA) The Netherlands Norway People's Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Turkey United Kingdom United States C 25 2
470035-020 470035-021 470035-007 470035-022 470035-023 470035-024 470035-025 470035-036 470035-026 470035-027 470035-005
Asia Pacific Australia Brazil French Canada Hong Kong Japan Korea Latin America
470035-203 470035-201 470035-199 470035-192 470035-211 470035-193 470035-212 470035-194
Latin America (NAFTA) People's Republic of China Taiwan United States
470035-196 470035-206
470035-208 470035-191
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Product Description
Table 1-2 Compaq Evo Notebook N800c Models (Continued)
N800c P 160 X5 20 V C 25 O 470035-217 470035-221
Asia Pacific Australia Brazil French Canada Hong Kong Japan Korea Latin America N800c P 160
470035-220 470035-219 470035-218 470035-214 470035-223 470035-215 470035-224 470035-216 X5 20 D
Latin America (NAFTA) People's Republic of China Taiwan United States C 25 2
470035-222 470035-213
Belgium Czech Republic Denmark European International France Germany Greece/Poland Hungary Israel Italy N800c P 160
470035-375 470035-394 470035-397 470035-410 470035-413 470035-417 470035-422 470035-425 470035-428 470035-431 X5 20 D
The Netherlands Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 25 O
470035-434 470035-437 470035-447 470035-457 470035-369 470035-460 470035-463 470035-466 470035-469 470035-472 470035-475
Belgium Czech Republic Denmark European International France Germany Greece/Poland Hungary Israel Italy
470035-377 470035-395 470035-398 470035-411 470035-415 470035-418 470035-423 470035-426 470035-429 470035-432
The Netherlands Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom
470035-435 470035-439 470035-448 470035-458 470035-370 470035-461 470035-464 470035-467 470035-470 470035-473 470035-476
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Product Description
Table 1-3 Compaq Evo Notebook N800v Models
The following Compaq Evo Notebook N800v models use config. code KSQZ and feature: TouchPad pointing device 8-cell, 4.4 Ah Li ion battery pack 64 MB of discrete video memory 1-year warranty on parts and labor N800v P 200 P5 40 W C 25 O 470044-406
French Canada
470044-432
United States
The following Compaq Evo Notebook N800v models use config. code KSQZ and feature: TouchPad 8-cell, 4.4 Ah Li ion battery pack 32 MB of discrete video memory 2-year warranty on parts and labor N800V Germany N800V Germany P 200 P 200 P5 40 W C 51 2
470053-908 P5 40 W C 51 O
470053-883
The following Compaq Evo Notebook N800v model uses config. code KSRZ and feature: TouchPad pointing device 8-cell, 4.0 Ah Li ion battery pack 2-year warranty on parts and labor N800v Germany P 160 X4 20 V C 25 O
470035-291
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Product Description
Table 1-3 Compaq Evo Notebook N800v Models (Continued)
The following Compaq Evo Notebook N800v models use config. code KSRZ and feature: TouchPad 8-cell, 4.4 Ah Li ion battery pack 32 MB of discrete video memory 2-year warranty on parts and labor N800V Germany N800V Germany N800V Germany N800V Germany N800v Germany N800v Germany N800V Germany N800V Germany P 170 P 170 P 170 P 170 P 180 P 180 P 180 P 180 P5 40 W C 51 2
470053-801 P5 40 W C 25 O
470053-767 X4 30 V C 25 2
470053-856 X4 30 V C 25 O
470053-829 P5 40 W C 25 2
470045-606 P5 40 W C 25 O
470045-605 X4 30 V C 25 2
470045-608 X4 30 V C 25 O
470045-607
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Product Description
Table 1-3 Compaq Evo Notebook N800v Models (Continued)
The following Compaq Evo Notebook N800v models use config. code KSQZ and feature: TouchPad 8-cell, 4.4 Ah Li ion battery pack 32 MB of discrete video memory 1-year warranty on parts and labor N800V P 200 P5 40 W C 25 2 470053-898 470053-899 470053-901 470053-884 470053-902 470053-903 470053-904 470053-905 470053-906 470053-907
Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N800V P 200
470053-885 470053-886 470053-888 470053-889 470053-890 470053-892 470053-893 470053-894 470053-895 470053-896 P5 40 W
Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 25 O
Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands
470053-858 470053-859 470053-860 470053-861 470053-866 470053-867 470053-868 470053-869 470053-871 470053-873
Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom
470056-874 470053-875 470053-876 470053-877 470053-857 470053-878 470053-879 470053-880 470053-881 470053-882
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Product Description
Table 1-3 Compaq Evo Notebook N800v Models (Continued)
N800V P 180 P5 40 W C 25 2 470053-788 470053-789 470053-790 470053-769 470053-791 470053-795 470053-796 470053-797 470053-798 470053-800
Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N800V P 180
470053-770 470053-771 470053-772 470053-775 470053-776 470053-779 470053-780 470053-781 470053-786 470053-787 P5 40 W
Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 25 O
Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands
470053-739 470053-740 470053-746 470053-747 470053-748 470053-749 470053-750 470053-751 470053-752 470053-753
Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom
470053-754 470053-755 470053-756 470053-738 470053-757 470053-758 470053-759 470053-760 470053-765 470053-766
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Maintenance and Service Guide
Product Description
Table 1-3 Compaq Evo Notebook N800v Models (Continued)
N800V P 180 X4 30 V C 25 2 470053-847 470053-848 470053-849 470053-850 470053-830 470053-851 470053-852 470053-853 470053-854 470053-855
Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N800V P 180
470053-831 470053-836 470053-838 470053-839 470053-841 470053-842 470053-843 470053-844 470053-845 470053-846 X4 30 V
Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 25 O
Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands
470053-804 470053-806 470053-808 470053-809 470053-810 470053-811 470053-812 470053-813 470053-814 470053-815
Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom
470053-816 470053-817 470053-818 470053-803 470053-819 470053-820 470053-821 470053-822 470053-823 470053-827
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Product Description
Table 1-3 Compaq Evo Notebook N800v Models (Continued)
The following Compaq Evo Notebook N800v models use config. code KSQZ and feature: TouchPad pointing device 8-cell, 4.4 Ah Li ion battery pack 32 MB of discrete video memory 1-year warranty on parts and labor N800v P 170 P5 40 W C 25 2 470044-541 470044-542 470044-543 470044-530 470044-544 470044-545 470044-546 470044-547 470044-548 470044-549
Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N800v P 170
470044-531 470044-532 470044-533 470044-534 470044-535 470044-536 470044-537 470044-538 470044-539 470044-540 P5 40 W
Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden Switzerland Turkey United Kingdom C 25 O
Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands
470044-486 470044-488 470044-496 470044-501 470044-503 470044-505 470044-506 470044-507 470044-508 470044-511
Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden Switzerland Turkey United Kingdom
470044-512 470044-514 470044-516 470044-483 470044-518 470044-520 470044-521 470044-523 470044-526 470044-527
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Maintenance and Service Guide
Product Description
Table 1-3 Compaq Evo Notebook N800v Models (Continued)
N800v P 170 X4 30 V C 25 2 470044-720 470044-721 470044-422 470044-707 470044-723 470044-724 470044-725 470044-726 470044-727 470044-728
Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N800v P 170
470044-710 470044-711 470044-712 470044-713 470044-714 470044-715 470044-716 470044-717 470044-718 470044-719 X4 30 V
Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden Switzerland Turkey United Kingdom C 25 O
Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands
470044-551 470044-552 470044-553 470044-554 470044-555 470044-556 470044-557 470044-558 470044-559 470044-560
Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden Switzerland Turkey United Kingdom
470044-561 470044-562 470044-563 470044-550 470044-564 470044-565 470044-566 470044-567 470044-568 470044-569
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Product Description
Table 1-3 Compaq Evo Notebook N800v Models (Continued)
The following Compaq Evo Notebook N800v models use config. code KSQZ and feature: TouchPad pointing device 8-cell, 4.4 Ah Li ion battery pack 1-year warranty on parts and labor N800v P 170 X4 30 V C 25 O 470035-202 O 470035-779 470035-781 470035-782 470035-757 470035-784 470035-785 470035-787 470035-788 470035-790 470035-791
French Canada N800v P 160
470035-200 P5 30 W
United States C 25
Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N800v P 160
470035-759 470035-760 470035-763 470035-768 470035-770 470035-771 470035-773 470035-774 470035-776 470035-778 X4 20 V
Norway Portugal Russia Saudi Arabia Slovakia Spain Sweden/Finland Switzerland Turkey United Kingdom C 25 O
Belgium Czech Republic Denmark European International France French Canada Greece/Poland Hungary Israel Italy The Netherlands
470035-207 470035-242 470035-246 470034-251 470035-255 470035-198 470035-257 470035-261 470035-263 470035-267 470035-269
Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom United States
470035-270 470035-272 470035-273 470035-205 470035-275 470035-277 470035-279 470035-283 470035-286 470035-703 470035-195
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Product Description
Table 1-4 Compaq Evo Notebook N800w Models
The following Compaq Evo Notebook N800w models feature: Dual pointing device (TouchPad and pointing stick) 8-cell, 4.4 Ah Li ion battery pack 64 MB of discrete video memory 3-year warranty on parts, labor, and on-site, next business day response N800w P 220 U5 60 W C 51 2 470052-399 470052-388 470052-368
Asia Pacific Australia Belgium Denmark European International France French Canada Germany Hong Kong Italy Japan N800w P 220
470052-392 470052-390 470052-362 470052-363 470052-364 470052-365 470052-421 470052-366 470052-397 470052-367 470052-401 U5 60 W
Korea Latin America The Netherlands People's Republic of China Spain Sweden/Finland Switzerland Taiwan United Kingdom United States C 51 O
470052-393 470052-369 470052-375 470052-385 470052-396 470052-387 470052-128
Asia Pacific Australia Belgium Denmark European International France French Canada Germany Hong Kong Italy Korea
470052-416 470052-415 470052-402 470052-403 470052-404 470052-405 470052-422 470052-406 470052-419 470052-408 470052-420
Latin America The Netherlands People's Republic of China Spain Sweden/Finland Switzerland Taiwan United Kingdom United States
470052-414 470052-409
470052-417 470052-410 470052-411 470052-412 470052-418 470052-413 470052-361
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Product Description
Table 1-4 Compaq Evo Notebook N800w Models (Continued)
The following Compaq Evo Notebook N800w models use config. code LDF1 and feature: Dual pointing device (TouchPad and pointing stick) 8-cell, 4.4 Ah Li ion battery pack 64 MB of discrete video memory 3-year warranty on parts, labor, and on-site, next business day response N800w P 220 U5 60 W C 51 2 470043-584 O 470043-574
French Canada N800w P 220
470043-588 U5 60 W
United States C 51
French Canada
470043-575
United States
The following Compaq Evo Notebook N800w models use config. code LDFZ and feature: Dual pointing device (TouchPad and pointing stick) 8-cell, 4.4 Ah Li ion battery pack 64 MB of discrete video memory 3-year warranty on parts and labor N800w P 220 U5 60 W C 51 O 470043-587 470043-581 470043-591
Asia Pacific Australia Belgium European International France Germany Hong Kong Italy Korea
470043-590 470043-589 470043-576 470047-495 470043-578 470043-579 470043-594 470043-580 470043-595
Latin America The Netherlands People's Republic of China Sweden/Finland Spain Switzerland Taiwan United Kingdom
470051-460 470043-583 470043-585 470043-593 470043-586
120
Maintenance and Service Guide
Product Description
Table 1-4 Compaq Evo Notebook N800w Models (Continued)
The following Compaq Evo Notebook N800w models use config. code LDFZ and feature: Dual pointing device (TouchPad and pointing stick) 8-cell, 4.4 Ah Li ion battery pack 64 MB of discrete video memory 3-year warranty on parts and labor N800w P 220 U5 60 W C 51 2 470043-605 470043-599 470043-609
Asia Pacific Australia Belgium European International France Germany Hong Kong Italy Japan Korea N800w Japan N800w P 200 P 200
470043-608 470043-606 470043-592 470047-493 470043-596 470043-597 470043-611 470043-598 470051-459 470043-612 P5 60 D
Latin America The Netherlands People's Republic of China Spain Sweden/Finland Switzerland Taiwan United Kingdom C 51 2
470043-600 470051-457 470043-602 470043-610 470043-604
470051-463 P5 40 W C 25 2 470043-618 470043-619 470051-461 470043-620 470043-621
Belgium European International France Germany Italy N800w P 200
470043-614 470047-496 470043-615 470043-616 470043-617 P5 40 W
The Netherlands Spain Sweden/Finland Switzerland United Kingdom C 25 O
Belgium European International France Germany Italy
470043-623 470047-497 470043-624 470043-625 470043-626
The Netherlands Spain Sweden/Finland Switzerland United Kingdom
470043-633 470043-634 470051-462 470043-635 470043-636
Maintenance and Service Guide
121
Product Description
Table 1-5 Compaq Presario 2800 Models
The following Compaq Presario 2800 models are available in the United States and feature: TouchPad pointing device 8-cell, 4.0 Ah Li ion battery pack 32 MB discrete video memory 1-year warranty on parts and labor P2800 P 170 P5 30 W C 25 E 281630-001 config. code KSQ1 51 E 470033-094 config. code KSQ3 E 470033-089 config. code KSQ2 P2801 P 140 X5 30 W C 38 E 470034-500 config. code KSQ4 P2805 P 140 X4 20 W C 25 E 470034-503 config. code KSQ5
This model includes a MultiPort 802.11b wireless communication device, MultiBay battery pack, and diskette drive. P2810 P 150 P5 30 W C
This model includes a MultiPort 802.11b wireless communication device and a MultiBay battery pack. P2800 P 140 X5 30 W C 51
122
Maintenance and Service Guide
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
The following Compaq Presario 2800 models use config. code KSRZ and feature: Diskette drive TouchPad pointing device 8-cell, 4.4 Ah Li ion battery pack 64 MB discrete video memory 2-year warranty on parts and labor P2825 Denmark Germany P2826 P 190 P 190 P5 40 W C 51 E 470045-614 470046-889
470046-888 470045-613 P5 40 W
Italy Sweden/Finland C 51 O
European International P2822 P 180
470047-500 X5 40 W C 25 E
Sweden/Finland P2816 Belgium Denmark Germany Italy P2817 P 160 P 170
470047-503 P5 30 W C 51 E 470034-937 470034-939 470034-941
470034-928 470034-930 470034-932 470034-935 X5 30 W
The Netherlands Norway Sweden/Finland C 25 E
Sweden/Finland
470039-466
Maintenance and Service Guide
123
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
The following Compaq Presario 2800 models use config. code KSQZ and feature: Diskette drive TouchPad 8-cell, 4.4 Ah Li ion battery pack 64 MB of discrete video memory 1-year warranty on parts and labor P2860 Australia P2838 Taiwan P2832 Hong Kong P2860 Hong Kong P2862 Korea P2838 Asia Pacific 2859AP P 220 P 220 P 220 P 220 P 220 P 220 P 220 U5 60 Z C 51 E
470054-681 P5 60 W C 25 E
470048-547 P5 40 W C 51 E
470048-542 X5 40 Z C 51 E
470054-680 X5 40 Z C 25 E
470054-682 X5 40 W C 51 E 470047-533 E
470047-539 X5 40 V
Australia C 25
People's Republic of China P2830 Asia Pacific P2822 Hong Kong P 200 P 200
470054-679 U5 60 W C 51 E 470045-995 E
470045-996 P5 40 W
Australia C 51
470044-692
124
Maintenance and Service Guide
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
P2827 Taiwan P2837 Taiwan P2858 Korea P2857 Asia Pacific India P2845 Korea P2837 Asia Pacific India P2831 P 200 P 200 P 200 P 200 P 200 P 200 P 200 P5 40 W C 25 E
470044-697 P5 40 V C 25 E
470048-546 X5 40 Z C 51 E
470054-678 X5 40 Z C 25 E 470054-677 470054-674 E 470051-465 E 470048-533 470047-515 E
470054-675 470054-676 X5 40 W
Taiwan Thailand C 51
470051-466 X5 40 W
Thailand C 25
470047-516 470050-915 X5 40 V
Korea Thailand C 25
People's Republic of China P2840 Hong Kong P2844 Asia Pacific P2856 P 200 P 220 P 200
470047-505 X4 40 W C 51 E
470050-910 X4 40 W C 25 E
470050-912 X4 40 V C 25 E
People's Republic of China P2820 Asia Pacific Korea P 190
470054-673 U5 40 W C 51 E 470044-579
470044-580 470044-581
Thailand
Maintenance and Service Guide
125
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
P2840 Korea P2825 P 190 P 190 P5 40 W C 51 E
470048-534 P5 40 W C 51 E 470044-574 470046-565 470046-566 E
European International France Greece/Poland P2820 Korea P2826 Taiwan P2855 Asia Pacific Hong Kong India 2830 P 190 P 190 P 190 P 190
470044-575 470045-992 470045-993 P5 40 W
Saudi Arabia Switzerland Turkey C 25
470044-683 P5 30 W C 25 E
470044-696 X5 40 Z C 25 E 470054-671 470054-668 E
470054-669 470054-672 470054-670 X5 40 V
Taiwan Thailand C 25
People's Republic of China 2836 Asia Pacific India P2820 P 190 P 190
470047-504 X5 30 W C 25 E 470047-513 E
470047-512 470048-514 X4 40 W
Thailand C 25
People's Republic of China P2832 P 190
470044-698 X4 30 V C 25 E
People's Republic of China
470051-464
126
Maintenance and Service Guide
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
P2820 Asia Pacific Korea P2828 Korea P2821 Hong Kong P2821 Australia P2810 P 180 P 180 P 180 P 180 P 180 U5 40 W C 51 E 470037-984 E
470036-651 470037-983 P5 40 W
Thailand C 51
470044-630 P5 40 W C 51 E
470038-884 P5 40 W C 51 E
470044-686 P5 40 W C 51 E
People's Republic of China P2830 Australia P2823 India P2815 Australia P2820 Taiwan P2822 France P2831 Hong Kong P 180 P 180 P 180 P 180 P 180 P 180
470037-116 P5 40 W C 25 E
470047-518 P5 40 W C 25 E
470044-625 P5 40 W C 25 E
470037-986 P5 40 R C 25 E
470036-661 X5 40 W C 25 E
470046-890 X4 40 W C 25 E
470048-541
Maintenance and Service Guide
127
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
P2835 Asia Pacific Hong Kong P2821 Hong Kong P2821 P 180 P 180 P 180 X4 30 W C 25 E 470047-509 E
470047-511 470048-532 X4 30 W
Thailand C 25
470044-691 X4 30 V C 25 E
People's Republic of China P2814 Australia P2816 P 170 P 170
470044-699 P5 40 W C Korea C 51 E 470034-910 470034-893 470034-962 470034-924 470034-925 51 E 470037-985
470036-653 P5 30 W
European International France Greece/Poland Hungary Israel P2808 P 170
470034-897 470034-898 470034-900 470034-902 470034-904 P5 30 W
Russia Saudi Arabia Switzerland Turkey United Kingdom C 51 O
European International P2817 Taiwan P2818 France P2806 P 170 P 170 P 170
470036-402 P5 30 V C 25 E
470036-660 X5 40 W C 25 E
470040-192 X4 40 V C 25 E
People's Republic of China
470036-655
128
Maintenance and Service Guide
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
P2816 Taiwan P2818 India P2817 Hong Kong P2819 Hong Kong P2804 P 160 P 160 P 160 P 160 P 170 X4 30 W C 25 E
470037-123 P5 40 W C 25 E
470036-647 X4 40 W C 25 E
470037-371 X4 30 V C 25 E
470037-372 X4 30 V C 25 E
People's Republic of China
470036-654
The following Compaq Presario 2800 models use config. code KSRZ and feature: Diskette drive TouchPad pointing device 8-cell, 4.0 Ah Li ion battery pack 32 MB discrete video memory 2-year warranty on parts and labor P2821 Denmark P2820 Germany Portugal P2836 Spain P 180 P 180 P 180 X5 30 W C 51 E
470046-568 X5 30 W C Spain C 25 E 25 E 470045-611
470045-609 470045-610 X4 30 W
470045-615
Maintenance and Service Guide
129
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
P2811 P 160 X5 30 W C 25 E 470034-940 470041-458 470040-193 470034-938
Belgium Denmark Germany Italy The Netherlands P2812 Spain P2801 Belgium Denmark Germany Italy P2815 Belgium Denmark Germany Italy P2810 Belgium Denmark Germany Italy P2805 Belgium Denmark Germany Italy P 140 P 140 P 150 P 160 P 160
470034-946 470034-945 470034-944 470034-943 470034-942 X4 20 W
Norway Portugal Spain Sweden/Finland C 25 E
470038-387 X4 20 V C 25 E 470034-933 470034-934 470034-936
470034-926 470034-927 470034-929 470034-931 P5 30 W
The Netherlands Norway Sweden/Finland C 25 E
470033-246 470033-247 470033-250 470033-252 X5 30 W
The Netherlands Norway Sweden/Finland C 25 E
470033-253 470033-254 470034-319
470033-215 470033-216 470033-217 470033-218 X5 20 V
The Netherlands Norway Sweden/Finland C 25 E
470033-219 470033-220 470034-318
470033-149 470033-150 470033-151 470033-152
The Netherlands Norway Sweden/Finland
470033-153 470033-154 470034-317
130
Maintenance and Service Guide
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
P2800 Belgium Denmark Germany Italy P 140 X4 20 V C 25 E 470033-128 470033-131 470033-459
470033-124 470033-125 470033-126 470033-127
The Netherlands Norway Sweden/Finland
The following Compaq Presario 2800 models use config. code KSQZ and feature: Diskette drive TouchPad 8-cell, 4.4 Ah Li ion battery pack 32 MB of discrete video memory 1-year warranty on parts and labor P2820 P 200 X5 40 W C 51 E
United States P2836 Taiwan 2854AP Hong Kong 2853AP Hong Kong P2839 Taiwan P2852 Korea P2851 Korea P 190 P 190 P 190 P 190 P 190 P 200
470045-990 X4 40 V C 25 E
470048-545 X5 30 Z C Korea C 25 E 25 E 470054-667
470054-666 X5 30 V
470054-665 X4 40 V C 25 E
470050-109 X4 30 V C 25 E
470054-664 X4 30 D C 25 E
470054-663
Maintenance and Service Guide
131
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
P2850 Asia Pacific India P2811 P 180 P 190 X4 30 D C 12 E 470054-659 E
470054-660 470054-661 X5 40 W
Thailand C 51
United States P2841 Korea P2821 Asia Pacific P2820 P 180 P 180 P 180
470037-370 X5 30 W C 25 E
470048-535 X5 30 W C 25 E 470044-582 E 470046-887 470044-570 470052-338 470046-562 O
470044-583 X5 30 W
Thailand C 25
European International Greece/Poland Hungary Israel P2821 P 180
470044-571 470044-572 470047-875 470044-573 X5 30 W
Russia Saudi Arabia Switzerland Turkey C 25
European International P2834 Taiwan 2843 Hong Kong P2825 Taiwan 2839 Asia Pacific P 180 P 180 P 180 P 180
470047-498 X4 40 V C 25 E
470048-544 X4 30 V C Korea C 25 E 25 E 470048-539
470048-538 X4 30 V
470044-695 X4 30 V C India 12 E 470047-520
470052-501
132
Maintenance and Service Guide
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
P2830 Korea P2833 Taiwan P2825 Korea P2819 Asia Pacific P2824 India P2826 Korea P2820 P 170 P 170 P 170 P 170 P 170 P 180 P 180 X4 30 D C 25 E
470048-540 X4 20 V C 25 E
470048-543 X5 30 W C 25 E
470044-627 X5 30 W C 25 E 470037-988 E
470037-119 X5 30 V
Thailand C 12
470044-626 X5 30 R C 25 E
470044-628 X5 20 W C 25 E
United States P2827 Korea P2830 Saudi Arabia P2828 Hong Kong P2837 Turkey P2835 P 170 P 170 P 170 P 170 P 170
470052-500 X5 20 V C 25 E
470044-629 X4 30 W C Turkey C 25 E 25 E 470046-569
470044-576 X4 30 W
470045-997 X4 30 W C 25 O
470048-188 X4 30 V C 25 E 470044-577
European International
470044-578
Saudi Arabia
Maintenance and Service Guide
133
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
P2832 Korea P2829 Taiwan P2820 Hong Kong P2831 Korea P2829 Korea P2824 Taiwan P2823 Australia P2823 Taiwan P2822 Asia Pacific P2820 P 170 P 170 P 170 P 170 P 170 P 170 P 170 P 170 P 170 P 170 X4 30 V C 25 E
470046-895 X4 30 V C 25 E
470046-901 X4 30 V C 25 E
470044-690 X4 30 D C 25 E
470046-897 X4 20 D C 25 E
470044-631 X4 20 V C 25 E
470044-694 X4 20 R C 25 E
470044-688 X4 20 D C 25 E
470044-693 X4 20 W C 25 E 470044-623 E
470044-624 X4 20 W
Thailand C 25
United States P2810 Asia Pacific P2802 P 160 P 160
470052-499 P5 40 W C Korea C 51 E 51 E 470033-266
470033-264 P5 40 W
People's Republic of China
470033-179
134
Maintenance and Service Guide
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
P2810 Hong Kong P2818 Korea P2811 P 160 P 160 P 160 P5 40 R C Taiwan C 25 E 25 E 470033-186
470033-190 X5 30 W
470037-982 X5 30 W C 25 E 470034-955 470034-947 470034-958 470034-959 470034-960
European International France Greece/Poland Hungary Israel P2806 P 160
470034-949 470034-950 470034-951 470034-952 470034-953 X5 30 W
Russia Saudi Arabia Switzerland Turkey United Kingdom C 25 O
European International P2816 India P2817 Korea P2811 Switzerland P2816 Korea P2817 France P2813 Hong Kong P 160 P 160 P 160 P 160 P 160 P 160
470036-400 X5 30 V C 12 E
470036-646 X5 30 R C 25 E
470037-980 X5 20 W C 25 E
470037-978 X5 20 V C 25 E
470037-979 X4 30 W C 25 E
470040-689 X4 30 W C 25 E
470038-960
Maintenance and Service Guide
135
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
P2815 Hong Kong P2813 Australia P2817 Saudi Arabia P2814 Asia Pacific P2801 Turkey P2801 P 160 P 160 P 160 P 160 P 160 P 160 X4 30 V C Taiwan R C 25 E 25 E 470036-659
470041-601 X4 30
470036-652 X4 20 W C 25 E
470038-963 X4 20 W C 25 E 470036-656 E
470037-987 X4 20 W
Thailand C 25
470043-744 X4 20 V C 25 E 470034-919 470034-903 470034-961 470034-922 470034-923
European International France Greece/Poland Hungary Israel P2804 P 160
470034-911 470034-912 470034-913 470034-915 470034-916 X4 20 V
Russia Saudi Arabia Switzerland Turkey United Kingdom C 25 O
European International P2812 Australia P2815 Asia Pacific P2812 Taiwan P 160 P 160 P 160
470036-398 X4 20 R C 25 E
470040-833 X4 20 D C Korea C 25 E 25 E 470036-648
470041-560 X4 20 D
470036-658
136
Maintenance and Service Guide
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
P2810 Australia P2809 India P2815 P 150 P 150 P 150 P5 40 W C 51 E
470033-262 P5 40 W C 25 E
470033-265 P5 30 W C 51 E 470033-239 470033-222 470033-240 470033-241 470033-242 470033-244 470033-245
Czech Republic European International France Greece/Poland Hungary Israel Portugal P2805 Hong Kong P2803 Hong Kong P2807 Asia Pacific P2804 Hong Kong P2806 Asia Pacific P2801 P 150 P 150 P 150 P 150 P 150 P 150
470033-225 470033-226 470033-227 470033-228 470033-229 470033-232 470033-233 P5 30 W
Russia Saudi Arabia Slovenia Spain Switzerland Turkey United Kingdom C Taiwan C Taiwan C Korea C Taiwan C Korea C 25 E 25 E 25 E 25 E 25 E 25 E
470033-191 P5 30 W
470033-185
470033-199 X5 30 W
470033-183
470033-170 X5 30 V
470033-173
470033-198 X5 30 R
470033-184
470033-176 X4 40 V
470033-174
People's Republic of China P2802 Hong Kong P 150
470033-178 X4 30 V C Taiwan 25 E 470033-182
470033-200
Maintenance and Service Guide
137
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
P2805 Australia P2812 P 140 P 150 X4 30 R C 25 E
470033-267 X5 30 W C 25 E
Sweden/Finland P2810 P 140
470035-708 X5 30 W C 25 E 470033-209 470033-189 470033-210 470033-211 470033-212 470033-213 470033-214
Czech Republic European International France Greece/Poland Hungary Israel Portugal P2804 India P2805 P 140 P 140
470033-192 470033-193 470033-194 470033-195 470033-196 470033-207 470033-208 X5 30 V
Russia Saudi Arabia Slovenia Spain Switzerland Turkey United Kingdom C 25 E
470033-269 X5 20 W C 25 E 470033-143 470033-133 470033-144 470033-145 470033-146 470033-147 470033-148
Czech Republic European International France Greece/Poland Hungary Israel Portugal P2805 Asia Pacific P2812 Asia Pacific P2811 Asia Pacific P 140 P 140 P 140
470033-135 470033-136 470033-137 470033-138 470033-139 470033-140 470033-141 X5 20 V
Russia Saudi Arabia Slovenia Spain Switzerland Turkey United Kingdom C Korea C 25 E 25 E
470033-268 X4 40 W
470033-270
470035-188 X4 30 V C 25 E
470035-189
138
Maintenance and Service Guide
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
P2801 Hong Kong P2800 P 140 P 140 X4 30 V C Taiwan C 25 E 25 E 470033-181
470033-205 X4 30 V
People's Republic of China P2801 India P2810 P 140 P 140
470033-177 X4 30 V C 12 E
470033-259 X4 20 W C 25 E 470034-524 E
Latin America P2802 Spain P2800 P 140 P 140
47033-256 X4 20 W
Latin America (NAFTA) C 25
470035-707 X4 20 V C 25 E 470033-118 470033-110 470033-119 470033-120 470033-121 470033-122 470033-123
Czech Republic European International France Greece/Poland Hungary Israel Portugal P2800 Asian Pacific Hong Kong P 140
470033-111 470033-112 470033-113 470033-114 470033-115 470033-116 470033-117 X4 20 D
Russia Saudi Arabia Slovenia Spain Switzerland Turkey United Kingdom C Korea Taiwan 25 E
470033-258 470033-206
470033-261 470033-180 and 470033-260 25 E
P2800 Australia
P
140
X4
20
R
C
470033-168
Maintenance and Service Guide
139
Product Description
Table 1-5 Compaq Presario 2800 Models (Continued)
The following Compaq Presario 2800 models are available in North America and feature: TouchPad pointing device 8-cell, 4.0 Ah Li ion battery pack 32 MB discrete video memory 1-year warranty on parts and labor P2811 P 160 X5 30 W C 25 E 470037-114
Canada (English) P2810 P 150
470037-115 P5 40 W
French Canada C 51 E
French Canada P2800 P 140
470033-095 X5 30 W
United States C 25 E
470033-096
French Canada
470033-090
United States
470033-091
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Maintenance and Service Guide
Product Description
1.2 Features
2.2-, 2.0-, 1.9-, 1.8-, 1.7-, 1.6-, 1.5-, or 1.4-GHz Intel Mobile Pentium 4 processor with SpeedStep technology, with 256-KB integrated L2 cache, varying by computer model ATI Mobile Radeon 9000 or ATI P7 graphics controller with 32 to 64 MB of shared SDRAM and 4X AGP graphics card, varying by computer model 128-MB high-performance Synchronous DRAM (SDRAM), expandable to 1.0 GB Microsoft Windows 2000, Windows XP Home, or Windows XP Professional, varying by computer model 15.0-inch UXGA (1600 × 1200), SXGA+ (1400 × 1050), or XGA (1024 × 768), or 14.1-inch XGA (1024 × 768), TFT display with over 16.7 million colors, varying by computer model Full-size Windows 98 keyboard with:
TouchPad pointing device (Presario 2800 and Evo Notebook N800c models) TouchPad and point stick (Evo Notebook N800c models only)
Network interface card (NIC) integrated on the system board, with a mini PCI V.92 modem Integrated wireless support of 802.11b and Bluetooth devices through MultiPort Support for one Type I or II PC Card slot with support for both 32-bit CardBus and 16-bit PC Cards External 65 W AC adapter with power cord 8-cell lithium ion (Li ion) battery pack 60-, 40-, 30-, or 20-GB high-capacity hard drive, varying by computer model
Maintenance and Service Guide
141
Product Description
Support for the following drives through the MultiBay:
1.44-MB diskette drive 24X Max CD-ROM drive 8X Max CD-RW drive 8X Max DVD-ROM drive 8X Max DVD-CDRW combination drive 40- or 30-GB hard drive LS-120 drive 8-cell battery pack
JBL Pro stereo speakers with bass reflex Dolby Digital certified sound Connectors for:
RJ-45 network RJ-11 modem Universal Serial Bus Parallel devices External monitor AC power Stereo line out/headphone Mono microphone S-video Port replicator Infrared
142
Maintenance and Service Guide
Product Description
1.3 Clearing a Password
If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 5.3, "Preparing the Computer for Disassembly," for more information). 2. Remove the RTC battery (refer to Section 5.17, "Disk Cell RTC Battery"). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the computer. 5. Connect AC power to the computer. Do not reinsert any battery packs at this time. 6. Turn on the computer. All passwords and all CMOS settings have been cleared.
Maintenance and Service Guide
143
Product Description
1.4 Power Management
The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:
Suspend Hibernation Setting customization by the user Hotkeys for setting level of performance Smart battery that provides an accurate battery power gauge Battery calibration Lid switch Suspend/resume Power/Suspend button Advanced Configuration and Power Management (ACP) compliance
144
Maintenance and Service Guide
Product Description
1.5 Computer External Components
The external components on the front and right side of the computer are shown in Figure 1-2 and described in Table 1-6.
.
Figure 1-2. Front and Right Side Components
Maintenance and Service Guide
145
Product Description
Table 1-6 Front and Right Side Components
Item 1 2 Component Stereo speakers (2) Power/Suspend light Function Produce stereo sound. On: Power is turned on. Off: Power is turned off. Blinking: Computer is in Suspend mode. Opens the computer. On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition. Accepts an 8-cell lithium ion (Li ion) battery pack. Supports the removable primary hard drive. The hard drive is secured to the computer by one screw. Allows airflow to cool internal components.
3 4
Display release latch Battery light
5 6
Battery bay Hard drive bay
7
Vent
damage, the computer Ä CAUTION: To prevent occurs. Do not block theshuts down if an overheating condition cooling vent. Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area. 8 Security cable slot Attaches an optional security cable to the computer.
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Maintenance and Service Guide
Product Description
The computer rear panel and left side components are shown in Figure 1-3 and described in Table 1-7.
Figure 1-3. Rear Panel and Left Side Components
Table 1-7 Rear Panel and Left Side Components
Item 1 Component Vent Function Allows airflow to cool internal components.
damage, the computer Ä CAUTION: To prevent occurs. Do not block theshuts down if an overheating condition cooling vent. Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area. 2 Infrared port Provides wireless communication between the computer and another infraredequipped device using an infrared beam. Connects a parallel device.
3
Parallel connector
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147
Product Description
Table 1-7 Rear Panel and Left Side Components (Continued)
Item 4 5 6 7 Component External monitor connector S-Video connector USB connectors (2) RJ-11 modem jack Function Connects an external monitor or overhead projector. Connects a television, VCR, camcorder, or overhead projector. Connect USB devices. Connects the modem cable to an internal modem. A modem cable is included with internal modem models. Connects the network cable. A network cable is not included with the computer. Connects any one of the following:
8 9
RJ-45 network jack DC power jack
AC adapter Optional automobile power adapter/charger Optional aircraft power adapter
10 11 12 13 14
Mono microphone jack Stereo speaker/ headphone jack PC Card slot PC Card eject button MultiBay
Connects a mono microphone, disabling the built-in microphone. Connects stereo speakers, headphones, headset, or television audio. Supports a 32-bit (CardBus) or 16-bit PC Card. Ejects a PC Card from the PC Card slot. Accepts MultiBay devices, such as a diskette drive, optical drive, hard drive, or optional battery pack.
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Maintenance and Service Guide
Product Description
The computer keyboard components are shown in Figure 1-4 and described in Table 1-8.
Figure 1-4. Keyboard Components
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149
Product Description
Table 1-8 Keyboard Components
Item 1 2 3 4 5 Component Function Perform preset functions. On: Num lock is on and the embedded numeric keypad is enabled. Converts keys to numeric keypad. Move the cursor around the screen. Displays a menu when using a Microsoft application. The menu is the same one that is displayed by pressing the right mouse button. Displays the Windows Start menu. Used with hotkeys to perform preset hotkey functions.
F1 through F12
function keys
Num lock key
Embedded numeric keypad Cursor control keys Windows application key
6 7
Windows logo keys
Fn key
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Maintenance and Service Guide
Product Description
The computer top components are shown in Figure 1-5 and described in Table 1-9.
Figure 1-5. Top Components
Table 1-9 Top Components
Item 1 2 Component Display lid switch Power light Function Turns off the computer display if the computer is closed while on. On: Power is turned on. Blinking: Computer is in Suspend mode. The power light also blinks if a battery pack that is the only available power source reaches a low-battery condition. On: Num lock is on and the embedded numeric keypad is enabled. Provide quick access to the Internet. Refer to the Hardware Guide that ships with the computer for information about these buttons.
3 4
Num lock light Easy Access Buttons (3)
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Table 1-9 Top Components (Continued)
Item 5 Component Power button Function Turns on the computer. Use the operating system Shut Down command to turn off the computer. Launches Windows Media Player to play MP3 music. Adjust the volume of the stereo speakers. On: Caps lock is on. Turns on when the hard drive, CD-, or DVD-ROM drive is accessed. Allows for audio input. Moves the mouse cursor, selects, and activates. Function like the left and right mouse buttons on an external mouse. Scrolls the screen left, right, up, and down. On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition. On: Power is turned on. Off: Power is turned off. Blinking: Computer is in Suspend mode.
6 7 8 9 10 11 12 13 14
Digital audio button Volume control buttons Caps lock light Drive indicator light Microphone TouchPad TouchPad buttons EasyScroll Battery power light
15
Power/Suspend light
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The external components on the bottom of the computer are shown in Figure 1-6 and described in Table 1-10.
Figure 1-6. Bottom Components
Table 1-10 Bottom Components
Item 1 Component Vent Function Allows airflow to cool internal components.
Ä CAUTION: To prevent damage, the computer shuts down if an overheating condition occurs. Do not block the cooling
vent. Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area. 2 Connector cover Protects the parallel, external monitor, external keyboard/mouse, and USB connectors. Connects the computer to an optional port replicator.
3
Docking connector
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Table 1-10 Bottom Components (Continued)
Item 4 5 6 7 Component Mini PCI communications compartment MultiBay MultiBay release switch Serial number Function Contains the mini PCI modem card. Accepts a diskette drive, optical drive, hard drive, or battery pack. Releases the MultiBay device from the connector. Identifies the computer; needed when you call Compaq customer support. Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards. Releases the battery pack from the battery compartment. Accepts an 8-cell lithium ion (Li ion) battery pack. Supports the primary hard drive. The hard drive is secured to the computer by one screw. Secures the hard drive to the computer.
8
Memory expansion compartment
9 10 11
Battery pack release switch Battery bay Hard drive bay
12
Hard drive retention screw
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1.6 Design Overview
This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, "Illustrated Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections:
Memory expansion board Hard drive Display Keyboard/TouchPad or pointing stick Audio Intel Mobile Pentium 4 processors with SpeedStep technology Fan PC Card Modem or modem/NIC
The computer uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the computer.
Ä
CAUTION: To properly ventilate the computer, allow at least a 3-inch (7.6 cm) clearance on the left and right sides of the computer.
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2
Troubleshooting
Å
WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.
2.1 Computer Setup and Diagnostics Utilities
Selecting Computer Setup or Compaq Diagnostics
The computer features two Compaq system management utilities:
Computer Setup--A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.
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Troubleshooting
Compaq Diagnostics--A system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to:
Display system information. Test system components. Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home.
to configure device to a It is not necessarycomputer or ana optionalconnected base.USB connector on the docking
Using Computer Setup
Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the computer. Press F10 while the F10 = ROM Based Setup message is displayed in the lower-left corner of the screen.
To change the language, press F2. To view navigation information, press F1. To return to the Computer Setup menu, press esc.
2. Select the File, Security, or Advanced menu. 3. To close Computer Setup and restart the computer:
Select File > Save Changes and Exit and press enter. Select File > Ignore Changes and Exit and press enter.
or
4. When you are prompted to confirm your action, press F10.
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Selecting from the File Menu
Table 2-1 File Menu Select
System Information
To Do This
View identification information about the computer, a docking base, and any battery packs in the system. View specification information about the processor, memory and cache size, and system ROM.
Save to Floppy Restore from Floppy Restore Defaults
Save system configuration settings to a diskette. Restore system configuration settings from a diskette. Replace configuration settings in Computer Setup with factory default settings. (Identification information is retained.) Cancel changes entered during the current session, then exit and restart the computer. Save changes entered during the current session, then exit and restart the computer.
Ignore Changes and Exit Save Changes and Exit
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Troubleshooting
Selecting from the Security Menu
Table 2-2 Security Menu Select
Setup Password
To Do This
Enter, change, or delete a setup password. (The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.) Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock User or Master password. Settings are accessible only DriveLock enter Computer Setup by when you turning on (not restarting) the computer.
Power-on Password DriveLock Passwords
Password Options Password options can be selected only when a power-on password has been set.
Enable/Disable:
QuickLock QuickLock on Suspend QuickBlank
To enable QuickLock on Suspend or QuickBlank, you must first enable
QuickLock. Enable/Disable:
Device Security
Ports or diskette drives* Diskette write* CD-ROM or diskette startup
for a can Settingsin theDVD-ROMfield. be entered CD-ROM System IDs Enter identification numbers for the computer, a docking base, and all battery packs in the system.
*Not applicable to SuperDisk LS-120 drives.
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Selecting from the Advanced Menu
Table 2-3 Advanced Menu Select
Language (or press F2) Boot Options
To Do This
Change the Computer Setup language. Enable/Disable:
QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system. Enable/disable the embedded numeric keypad at startup. Enable/disable multiple standard pointing devices at startup. (To set the computer to support only a single, usually nonstandard, pointing device at startup, select Disable.) Enable/disable USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.) Set an optional external monitor or overhead projector connected to a video card in a docking base as the primary device. (When the computer display is set as secondary, the computer must be shut down before undocking from a docking base.)
Device Options
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Troubleshooting
Table 2-3 Advanced Menu (Continued) Select
Device Options (continued)
To Do This
Change the parallel port mode from EPP (Enhanced Parallel Port [default]) to standard, bidirectional, EPP or ECP (Enhanced Capabilities Port). Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.* Enable/disable all settings in the SpeedStep window. (When Disable is selected, the computer runs in Battery Optimized mode.) Specify how the computer recognizes multiple identical docking bases that are identically equipped. (Select Disable to recognize the docking bases as a single docking base; select Enable to recognize the docking bases individually, by serial number.) Enable/disable the reporting of the processor serial number by the processor to the software.
HDD Self Test Options
Run a quick comprehensive self test on hard drives in the system that support the test features.
*Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M.
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2.2 Using Compaq Diagnostics
When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar. Compaq Diagnostics is designed to test Compaq components. If non-Compaq components are tested, the results may be inconclusive.
Obtaining, Saving, or Printing Configuration Information
1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select Categories, then select a category from the drop-down list.
To save the information, select File > Save As. To print the information, select File > Print.
3. To close Compaq Diagnostics, select File > Exit.
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Obtaining, Saving, or Printing Diagnostic Test Information
1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test. 4. Select a test type:
Quick Test--Runs a quick, general test on each device in a selected category. Complete Test--Performs maximum testing on each device in a selected category. Custom Test--Performs maximum testing on a selected device.
To run all tests for your selected device, select the Check All button. To run only the tests you select, select the Uncheck All button, then select the checkbox for each test you want to run.
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5. Select a test mode:
Interactive Mode--Provides maximum control over the testing process. You determine whether the test was passed or failed and may be prompted to insert or remove devices. Unattended Mode--Does not display prompts. If errors are found, they are displayed when testing is complete.
6. Select the Begin Testing button. 7. Select a tab to view a test report:
Status tab--Summarizes the tests run, passed, and failed during the current testing session. Log tab--Lists tests run on the system, the number of times each test has run, the number of errors found on each test, and the total run time of each test. Error tab--Lists all errors found in the computer with their error codes. Log tab--Select the Log tab Save button. Error tab--Select the Error tab Save button. Log tab--Select File > Save As, then print the file from your folder.
8. Select a tab to save the report:
9. Select a tab to print the report:
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2.3 Troubleshooting Flowcharts
Table 2-4 Troubleshooting Flowcharts Overview
Flowchart 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17 2.18 2.19 2.20 Description Initial troubleshooting No power, part 1 No power, part 2 No power, part 3 No power, part 4 No video, part 1 No video, part 2 Nonfunctioning docking station No operating system (OS) loading No OS loading from hard drive, part 1 No OS loading from hard drive, part 2 No OS loading from hard drive, part 3 No OS loading from diskette drive No OS loading from CD- or DVD-ROM drive No audio, part 1 No audio, part 2 Nonfunctioning device Nonfunctioning keyboard Nonfunctioning pointing device No network or modem connection
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