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Confidential

For Authorised Service Agents Only Ref No: MQM0088TR310714REV3


TECHNICAL INFORMATION
A BG CY E FL I LT MD NL S TR Date
AL BIH CZ EST GB IRL LV MK P SK UA 31/07/2014
AND BY D F GR IS M MNE PL SLO Country Reported
B CH DK FIN H L MC N RO SRB Europe
Product Category: Refrigerator-Freezer

Subject: Fridge compartment does not cold enough, because PC damper flap is blocked by
ice formed inside the damper caser. (Freezer compartment is cold enough.)

Model(s) Affected: NR-B32SX1, NR-B32SW1, NR-B32SG1

Symptom / In case that sponge tape putting on the damper is deformed, when freezer door is opened,
Cause: warm air may leak into the damper portion. Then ice forms around the damper and cold air
passage to fridge compartment is blocked, thus causing poor cooling in fridge compartment.
Remedy / Parts Information
Method: Parts Name TAPE FORM SCREW
Parts No. CNRTV-011168(CABINET SIDE 5mm) AJ-010014
CNRTV-011169(AIR DUCT SIDE 15mm) *When correct screw is not tightened
Service Countermeasure
Original
1st
countermeasure




There are sponge tapes of two Remove FC cover coil ass'y. There are two type of seal conditions.
different thickness.




Remove the upper sponge tape Attach the new thin sponge tape
or remove the sponge tape around the air duct. around the air duct.




Attach new thick sponge tape
along damper case.
Remove the original sponge tape CAUTION
around the damper case. Be sure to re-put putty on the
connecter to seal.
Warranty Claims - Please use the following IRIS and Activity codes.
Activity Codes: Guarantee Status Repair Type Location Source
(UK Only) - - - -
Symptom Section Defect
Condition Repair
IRIS Codes: Area Type Code Area Code Area Code
1 B21 E I
Note: Failure to use the correct IRIS and Activity codes may result in the claim being rejected

Panasonic 1 of 3
Confidential

For Authorised Service Agents Only Ref No:


TECHNICAL INFORMATION




CNRTV011169
CNRTV011168




Continued ...
Warranty Claims - Please use the following IRIS and Activity codes
Activity Codes: Guarantee Status Repair Type Location Source
(UK Only) - - - -
Symptom Section Defect
Condition Repair
IRIS Codes: Area Type Code Area Code Area Code
1 0 0 B21 0 0 0 E I
Note: Failure to use the correct IRIS and Activity codes may result in the claim being rejected


Document No: MQM_TI_CONT
Panasonic 2 of 3 Rev: 1.00 DG020412
Confidential

For Authorised Service Agents Only Ref No:


TECHNICAL INFORMATION




Warranty Claims - Please use the following IRIS and Activity codes
Activity Codes: Guarantee Status Repair Type Location Source
(UK Only) - - - -
Symptom Section Defect
Condition Repair
IRIS Codes: Area Type Code Area Code Area Code
1 0 0 B21 0 0 0 E I
Note: Failure to use the correct IRIS and Activity codes may result in the claim being rejected

Document No: MQM_TI_CONT
Panasonic 3 of 3 Rev: 1.00 DG020412