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Confidential
For Authorised Service Agents Only Ref No: MQM0162DG210518REV2
TECHNICAL INFORMATION
A BG CY E FL I LT MD NL S TR Date
AL BIH CZ EST GB IRL LV MK P SK UA 21/05/2018
AND BY D F GR IS M MNE PL SLO Country Reported
B CH DK FIN H L MC N RO SRB Europe
Product Category: LCD TV / OLED TV
Subject: 2017 Models P-PCB Diode Failure
Model(s) Affected: Please see page 2 for details
Symptom / In the models listed, it is possible that failure of the P-PCB may be due to component
failure of a particular quantity of diodes (lot 76). When the diode fails, it can cause failure of
Cause:
some related circuit components.
Remedy / This modification my be applicable to all units prior to: N*-825****
Method: Replace the diode and all related components in case they have also failed.
Note: If there are any heat/burn marks on the PCB or there is any damage to the copper tracks,
the P-PCB must be replaced.
The suggested replacement parts groups are:
LCD P-PCB OLED P-PCB OLED PB-PCB
Ref Part Number Ref Part Number Ref Part Number
D7302, D7309 B0HAKR000004 D7302 B0HAKR000004 D7506 B0HAKR000004
Q7301, Q7351 B1CERR000144 Q7301 B1CFRR000039 Q7501 B1CERR000136
Q7302, Q7361 B1CERR000144 Q7302 B1CFRR000039 Q7502 B1CERR000136
R7387, R7314 D0GF4R7JA048 R7387 D0GF4R7JA048 R7514 D0GF4R7JA048
R7304, R7315 D0GF4R7JA048 R7304 D0GF4R7JA048 R7519 D0GF4R7JA048
IC7301 C0DBAYY02736 IC7301 C0DBAYY02540 IC5000 C0DBAYY02209
F7101 K5E502YYA213 F7101 K5E153YYA163 F7101 K5E153YYA163
F7300 K5E312YYA213
Fig. 1: Example of related components
Warranty Claims - Please use the following IRIS and Activity codes
Activity Codes: Guarantee Code Activity Location Stock Indicator
(UK Only) A R W D
Symptom Section Defect
Condition Repair
IRIS Codes: Area Type Code Area Code Area Code
1 1 1 110 1 PSU 2 N i
Note: Failure to use the correct IRIS and Activity codes may result in the claim being rejected
Document No: MQM_TI
Panasonic 1 of 2 Rev: 12.00 DG110612
Confidential
For Authorised Service Agents Only Ref No: MQM0162DG210518REV2
TECHNICAL INFORMATION
Model Number Model Number Model Number
TX-49ES400B TX-49EX633E TX-49EXW604S
TX-49ES500B TX-55EX633E TX-55EXW604S
TX-49ES503B TX-50EX700E TX-50EXW734
TX-49ES400E TX-58EX700E TX-58EXW734
TX-49ES403E TX-65EX700E TX-65EXW734
TX-49ES500E TX-50EX703E TX-50EXW735
TX-49ES510E TX-58EX703E TX-43EXW754
TX-49ES513E TX-65EX703E TX-50EXW784
TX-49ESW404 TX-50EX730E TX-58EXW784
TX-43ESW504 TX-58EX730E TX-65EXW784
TX-49ESW504 TX-65EX730E TX-75EXW784
TX-43ESW504S TX-50EX780E TX-49EXX689
TX-49ESW504S TX-58EX780E TX-55EXX689
TX-49EX580B TX-65EX780E TX-50EXX789
TX-55EX580B TX-75EX780E TX-58EXX789
TX-43EX600B TX-49EXF687 TX-65EXX789
TX-49EX600B TX-50EXF787 TX-55EZ952B
TX-55EX600B TX-55EXF687 TX-65EZ952B
TX-65EX600B TX-58EXF787 TX-65EZ1002B
TX-49EX610B TX-65EXF787 TX-77EZ1002B
TX-55EX610B TX-50EXM715 TX-55EZ950E
TX-65EX610B TX-58EXM715 TX-65EZ950E
TX-50EX700B TX-65EXM715 TX-65EZ1000E
TX-58EX700B TX-49EXN688 TX-77EZ1000E
TX-65EX700B TX-55EXN688 TX-55EZC954
TX-50EX750B TX-50EXN788 TX-65EZC954
TX-58EX750B TX-58EXN788 TX-55EZR950
TX-65EX750B TX-65EXN788 TX-55EZW954
TX-75EX750B TX-49EXR600 TX-65EZW954
TX-43EX600E TX-50EXR700 TX-65EZC1004
TX-49EX600E TX-55EXR600 TX-77EZC1004
TX-55EX600E TX-58EXR700 TX-65EZR1000
TX-65EX600E TX-75EXR780 TX-77EZR1000
TX-43EX603E TX-49EXT686 TX-65EZW1004
TX-49EX603E TX-50EXT786 TX-77EZW1004
TX-55EX603E TX-55EXT686 TH-75EX750L
TX-65EX603E TX-58EXT786 TH-65EZ1000L
TX-49EX610E TX-65EXT786 TH-77EZ1000L
TX-55EX610E TX-49EXW584
TX-65EX610E TX-55EXW584
TX-49EX613E TX-43EXW604
TX-55EX613E TX-49EXW604
TX-65EX613E TX-55EXW604
TX-49EX620E TX-65EXW604
TX-55EX620E
Warranty Claims - Please use the following IRIS and Activity codes
Activity Codes: Guarantee Code Activity Location Stock Indicator
(UK Only) A R W D
Symptom Section Defect
Condition Repair
IRIS Codes: Area Type Code Area Code Area Code
1 1 1 110 1 PSU 2 N i
Note: Failure to use the correct IRIS and Activity codes may result in the claim being rejected
Document No: MQM_TI
Panasonic 2 of 2 Rev: 12.00 DG110612