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Confidential
For Authorised Service Agents Only Ref No: MQM0132AH011215REV1
TECHNICAL INFORMATION
A BG CY E FL I LT MD NL S TR Date
AL BIH CZ EST GB IRL LV MK P SK UA 01.12.2015
AND BY D F GR IS M MNE PL SLO Country Reported
B CH DK FIN H L MC N RO SRB Europe
Product Category: LCD TV / LCD IDTV
Subject: Black Spots
Model(s) Affected: TX-55CXW404
TX-55CX400
Symptom / Black spots / shades are visible on the screen.
Cause:
Remedy / If black spots similar to the example below are visible on the screen, note the model number and
Method: productcode, then order and replace the Panel. Please see the picture below for an example.
Fig. 1: Model number
Fig. 2: Productcode
Fig. 3: Example
Warranty Claims - Please use the following IRIS and Activity codes
Activity Codes: Guarantee Code Activity Location Stock Indicator
(UK Only) A R W D
Symptom Section Defect
Condition Repair
IRIS Codes: Area Type Code Area Code Area Code
1 3 3 16A 1 LCD 71 D A
Note: Failure to use the correct IRIS and Activity codes may result in the claim being rejected
Document No: MQM_TI
Panasonic 1 of 1 Rev: 12.00 DG110612