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HP Designjet Z2100/Z3100/Z3100ps GP Photo Printer Series For HP Internal Use Only ©Copyright Hewlett-Packard Company 2007 This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. First Edition, April 2007 Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. WARNING The procedures described in this manual are to be performed by HP-qualified service personnel only. Electrical Shock Hazard Serious shock hazard leading to death or injury may result if you do not take the following precautions: - Ensure that the ac power outlet (mains) has a protective earth (ground) terminal. - Disconnect the Printer from the power source prior to performing any maintenance. - Prevent water or any other liquids from running onto electrical components or circuits, or through openings in the enclosure. Electrostatic Discharge Refer to the beginning of Chapter 4of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge. Safety Symbols General definitions of safety symbols are given immediately after the table of contents. WARNING The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met. CAUTION The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met. Content Management Department, Barcelona Division, Hewlett-Packard Espanola, S.A. Avda. Graells, 501 08190 Sant Cugat del Valles Spain Z2100/Z3100/Z3100ps Table of Contents 1 1 2 3 4 5 6 7 8 9 Troubleshooting System Error Codes Ink Supplies Troubleshooting Service Tests and Utilities Service Calibrations Print Quality Parts and Diagrams Removal and Installation Preventive Maintenance For information about Using this Manual, please refer to the next page. HP Designjet Z2100/Z3100/Z3100ps GP Photo Printer Series -- Service Manual -1 Z2100/Z3100/Z3100ps Table of Contents Using this Manual Purpose This Service Manual contains information necessary to test, calibrate and service: HP designjet Z2100 Photo Printer 24 inch (Model