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8500/8550 Printer Family Service Manual English HP Color LaserJet 8500/8550 Printer Family Service Manual Copyright Information © 2000 Hewlett-Packard Company All Rights Reserved. Reproduction, adaptations, or translation without prior written permission is prohibited except as allowed under copyright laws. Part number C7096-90967 First edition, April 2000 Printed in USA Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: "Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1)(ii) of the Rights in Technical Data Clause at DFARS 52.227-7013." Trademark Credits CompuServeTM is a U.S. trademark of CompuServe, Inc. MS-DOS® is a U.S. registered trademark of Microsoft Corporation. PhotoshopTM and PostScript® are registered trademarks of Adobe Systems Incorporated. TrueTypeTM is a U.S. trademark of Apple Computer, Inc. UNIX® is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. Safety Information WARNING Electrical Shock Hazard To avoid electrical shock, use only supplied power cords and connect only to properly grounded (3-hole) wall outlets. Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 USA Table of Contents 1 Product information Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Media requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Identification (model and serial numbers) . . . . . . . . . . . . . . . . . .38 Printer Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 2 Service approach Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Parts and supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Ordering . . . . . . . . . . . . . . . . . . . . . . . . .