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For Authorised Service Agents Only Ref No: 522116843285268SS Date 5/10/09 TECHNICAL INFORMATION Created by Panasonic UK - Service Group Document Category: Knowledge Base Subject: The volume goes up by itself up to maximum when the remote is used Model(s) Affected: SA-BT100EB, SC-BT100EB Problem / Issue Volume goes up by itself to maximum when a remote function is used Solution: See notes below The software of the unit should be checked and updated to version 1.7 or later Go to the following internet link for updating instructions and software. http://www.panasonic.net/support/consumer.html On the above web page, select the options below (in turn) from the left side links 1. DIGITAL AV 2. BD This will then take you to the BD (blu ray disc player) section showing various models and software updates. Select the SCBT100 model for links to the software and procedure for checking the version. How to reset the SC-BT100EB If the update fails to cure the issue then try reinitialising the unit as per attached steps below: NOTE: With the unit in standby, these front keys must be pressed down in the order shown below: FWD > FWD+ STOP> FWD+STOP+ OPEN (also shown in back of user book page 40) WITH ALL 3 FRONT BUTTONS FINALLY HELD DOWN UNTIL THE UNIT SHOWS: `PLEASE WAIT `on the front FL display It then changes to BYE and goes back into standby To check the reset has taken place: Ensure the unit is connected to a TV, the EASY SETTING menu mode will appear on the TV screen when the BT100 is next turned on after the above reset procedure. Confidential Page 1 522116843285268SSREV1