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H HP DeskJet 300 Series Printer Family Technical Support Solutions Guide DeskJ et 34 0 H Des kJe t 34 0 HP DeskJet 300 Series Printer Family Technical Support Solutions Guide HP DeskJet Portable, DeskJet 310, DeskJet 320 and DeskJet 340 H HP Part Number 5960-9677 Printed in U.S.A. September 1995 Edition Thi d t t d ith F M k 404 Notice The information contained in this document is subject to change without notice. HEWLETT-PACKARD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. © Copyright Hewlett-Packard Company 1995 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. ii Publication History This document is the second Technical Support Solutions Guide (TSSG) for the DeskJet 300 Series printer family. The printing history of this guide is: First Edition . . . . . . . . . . . . . . September 1994 Second Edition . . . . . . . . . . . . September 1995 Trademark Credits AGFA is a registered trademark of Agfa-Gevaert AG. Arial is a U.S. registered trademark of the Monotype Corporation. CG Times, a product of Agfa Corporation, is based on Times New Roman under license from the Monotype Corporation plc. ColorSmart is a trademark of Hewlett-Packard Co. Gill Sans® is a U.S. registered trademark of the Monotype Corporation. Lucida® is a U.S. registered trademark of Bigelow & Holmes Inc. Lucida Casual fonts are copyrighted © 1993 by Bigelow & Holmes Inc. Patent Pending Microsoft® is a U.S. registered trademark of Microsoft Corporation. MilestonesTM is a trademark of Monotype Corporation. PL is a trademark of Photo Lettering Inc. REt is a trademark of Hewlett-Packard Co. Scalable type outlines are licensed from Agfa Corporation. Times Roman, Helvetica, and Univers are trademarks of Linotype AG and its subsidiaries. TrueType is a U.S. registered trademark of Apple Computer, Inc. Univers is a trademark of Linotype AG and its subsidiaries. WindowsTM is a trademark of Microsoft Corporation. iii Conventions This document uses special conventions to clarify information and ensure your safety and the safety of the product. Pay special attention to the information highlighted in the following ways: Italic type is used for the titles of publications and for emphasis in a paragraph. Warning Caution Note Warning text is used where danger to an individual can develop. Caution text is used where a risk of damage to equipment can develop. Note text is used for special instructions. iv About This Guide This guide is designed as a reference for people who provide post-sale technical support to end-users of the HP DeskJet Portable, HP DeskJet 310, HP De