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Service Bulletin Ref. No. 2J0-0029 (B398)
November 18, 2011
Firmware Upgrade (Engine: Ver. 006.002, 008.002, 005.002)
Subject
FS-2020_3920_4020DN_08.00.0030_(2011-08-24)
Model FS-2020D, FS-3920DN, FS-4020DN
Topic
The firmware was upgraded as follows.
Content of Changes
No. Item Details CTL FW
1 Measures against the The toner low detection was changed according to the residual amount 575682 ENGINE
erroneous display of since "Toner low" might be displayed right after toner container was
"Toner low" message installed.
(Indication of "Toner low" message is based on the count where the toner
low is regularly detected. However, if the amount of residual toner inside
the toner container is high, the count to show this message will be
increased in order to stabilize the toner low detection.)
2 Change of the SC5100 The SC5100 error detection was changed to the same manner of the 571970 ENGINE
error detection conventional models.
The message "Replace toner" may appear if toner inside the developer unit is clustered on one side because of
move of the machine or due to detachment/attachment of the developer unit for jam clearance even after the
engine firmware was upgraded. In this case, however, the message can be cleared by closing the top cover after
once opening it or turning the power OFF and ON.
Check Status Current
Program No. Ver. Remark
SUM Date Ver.
SYSTEM 2J0_3000008009 efd8 008.009 2011/8/24 -
New upgrade
ENGINE 2J0_1000006002 9124 006.002 2011/10/21 005.001 FS-2020D
New upgrade
ENGINE 2J1_1000006002 A563 006.002 2011/10/21 005.001 FS-3920DN
New upgrade
ENGINE 2J2_1000008002 3D73 008.002 2011/10/21 007.001 FS-4020DN
For KMTW New upgrade
ENGINE 2J1_10TW005002 95A6 005.002 2011/10/21 004.002
(FS-3920DN)
For the KM sales companies, it is possible to download the firmware at the download center on the ESDC.net.
When upgrading the firmware or replacing a board, please upgrade all kinds of the firmware to the latest version at the same
time.
KMC's Classification Entire Stock Rework In-Field modification at next visit
In-Field modification by case No modification necessary
Field Measure: Please upgrade the firmware when the problem described above arises.
Also, please explain your users the contents of above.
Serial Nos. of the Affected Machines: Engine: From available timing in the November* 2011 production
*The above is the plan at the present moment. Please note that this information is subject to change.
KYOCERA MITA Europe B.V.
European Service & Development Center (ESDC)