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Notice
© 2000 Compaq Computer Corporation.
COMPAQ, the Compaq logo, and ARMADA Registered in U. S. Patent and Trademark Office Microsoft, Windows, Windows NT, are registered trademarks of Microsoft Corporation in the United States and/or other countries. Intel and Pentium are registered trademarks of Intel Corporation in the United States and other countries. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice and is provided "as is" without warranty of any kind. The entire risk arising out of the use of this information remains with the recipient. In no event shall Compaq be liable for any direct, consequential, incidental, special, punitive, or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Compaq has been advised of the possibility of such damages. The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty.
MAINTENANCE AND SERVICE GUIDE
Compaq Armada E500 and Armada V300 Series of Personal Computers
Fourth Edition April 2000 First Edition November 1999 Published in the U.S.A., U.K., Singapore, and Taiwan. Documentation Part Number 128679-004 Spare Part Number 162812-001
CONTENTS
preface
USING THIS GUIDE
chapter 1
PRODUCT DESCRIPTION
1.1 Computer Features and Models ................................................1-1 Models .....................................................................................1-2 Features....................................................................................1-8 1.2 Intelligent Manageability ........................................................1-10 Accessing the Web Agent .....................................................1-10 Asset Management ................................................................1-10 Fault Management .................................................................1-11 Fault Management Alerts ......................................................1-12 Security Management............................................................1-12 Configuration Management...................................................1-13 Managing Power....................................................................1-13 Accessing Power Management .............................................1-13 Power Management Levels ...................................................1-13 1.3 Computer External Components.............................................1-14 1.4 Design Overview.....................................................................1-26 chapter 2
TROUBLESHOOTING
2.1 2.2 2.3 2.4 Preliminary Steps ..................................................................... 2-2 Clearing Passwords ...................................................................2-2 Power-On Self-Test (POST) .....................................................2-4 POST Error Messages ...............................................................2-4
Contents L
2.5 Compaq Utilities ....................................................................... 2-9 Selecting Computer Setup or Compaq Diagnostic for Windows............................................................................ 2-9 Using Computer Setup .......................................................... 2-10 File Menu .............................................................................. 2-11 Security Menu ....................................................................... 2-12 Advanced Menu .................................................................... 2-13 Using Compaq Diagnostics for Windows ............................ 2-14 Factory Default Settings ....................................................... 2-15 2.6 Troubleshooting Without Diagnostics.................................... 2-17 Before Replacing Parts.......................................................... 2-17 Obtaining Update Information with Info Messenger ........... 2-17 Checklist for Solving Problems ............................................ 2-18 chapter 3
ILLUSTRATED PARTS CATALOG
3.1 3.2 3.3 3.4 3.5 Serial Number Location............................................................ 3-1 Computer System Major Components ..................................... 3-2 Miscellaneous Plastics Kit Components ................................ 3-10 Mass Storage Devices............................................................. 3-11 Miscellaneous ......................................................................... 3-12
chapter 4
REMOVAL AND REPLACEMENT PRELIMINARIES
4.1 Tools Required.......................................................................... 4-1 4.2 Service Considerations ............................................................. 4-2 Plastic Parts ............................................................................. 4-1 Cables and Connectors............................................................ 4-2 4.3 Preventing Damage to Removable Drives ............................... 4-3 4.4 Preventing Electrostatic Damage.............................................. 4-3 4.5 Packaging and Transporting Precautions ................................. 4-4 4.6 Workstation Precautions........................................................... 4-4 4.7 Grounding Equipment and Methods ........................................ 4-5
LE Contents
chapter 5
REMOVAL AND REPLACEMENT PROCEDURES
5.1 5.2 5.3 5.4 5.5 Serial Number ...........................................................................5-1 Disassembly Reference Chart ...................................................5-2 Preparing the Computer for Disassembly .................................5-3 Computer Feet ...........................................................................5-4 Mini PCI Slot ............................................................................5-5 Removing the Mini PCI Slot Cover ........................................5-5 Installing a Modem or Network Interface Card ......................5-6 5.6 Touch Button.............................................................................5-7 Removing the Touch Button ...................................................5-7 5.7 Keyboard ...................................................................................5-9 Removing the Keyboard........................................................5-10 5.8 Memory ...................................................................................5-13 Removing a Memory Expansion Board................................5-14 Installing a Memory Expansion Board .................................5-15 5.9 Display.....................................................................................5-16 Removing the Display ...........................................................5-17 5.10 Real Time Clock (RTC) Battery ...........................................5-21 Removing the RTC Battery...................................................5-21 5.11 LED Board ............................................................................5-22 Removing the LED Board.....................................................5-22 5.12 Top Cover..............................................................................5-23 Removing the Top Cover ......................................................5-23 5.13 Front Shield ...........................................................................5-27 Removing the Front Shield ...................................................5-27 5.14 Diskette Drive (Armada V300 only).....................................5-29 Removing the Diskette Drive ................................................5-29 5.15 System Board ........................................................................5-30 Removing the System Board.................................................5-30 5.16 Voltage Converter Board ......................................................5-34 Removing the Voltage Converter Board...............................5-34 5.17 Fan .........................................................................................5-36 Removing the Fan..................................................................5-36
Contents LEE
chapter 6
SPECIFICATIONS.......................................................................................... 6-1
appendix a
CONNECTOR PIN ASSIGNMENTS ...................................................................A-1
appendix b
POWER CORD SET REQUIREMENTS...............................................................B-1
LEEE Contents
preface
U SING T HIS G UIDE
This Maintenance and Service Guide is a troubleshooting reference that can be used when servicing the Compaq Armada E500 and Armada V300 Series of Personal Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Armada E500 and Armada V300 Series of Personal Computers without notice.
Symbols
The following words and symbols mark special messages throughout this guide: WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions in the caution could result in damage to equipment or loss of information. IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
!
Using This Guide
EN
Technician Notes
!
WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modifications may void any warranty or exchange allowances. WARNING: The computer is designed to be electrically grounded. To ensure proper operation, plug the AC power cord into a properly grounded electrical outlet only. CAUTION: To properly ventilate the system, you must provide at least 3 inches (7.62 cm) of clearance on the left and right sides of the computer.
!
Serial Number
When requesting information or ordering spare parts, provide the computer serial number. The serial number is on the bottom of the computer.
Locating Additional Information
The following documentation provides information for the computer: s Compaq Armada E500 and Armada V300 Series of Personal Computers documentation set s Compaq Armada E500 and Armada V300 Series of Personal Computers Technical Reference Guide s Microsoft Operating System Manual s Compaq Service Training Guides s Compaq Service Advisories and Bulletins s Compaq QuickFind s Compaq Service Quick Reference Guide s Compaq Internet site at http://www.Compaq.com
N
Using This Guide
chapter
1
P RODUCT D ESCRIPTION
1.1 Computer Features and Models
The Compaq Armada E500 and Armada V300 Series of Personal Computers offer advanced modularity, Intel Pentium II, III, and Intel Celeron processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. The computers provide desktop functionality and connectivity through the optional expansion base, convenience base, or port replicator.
Figure 1-1. Compaq Armada E500 and Armada V300 Personal Computers
Product Description
1-1
Models
The Armada E500 model naming conventions are shown in Table 1-1. The computer model designation is composed of a group of characters that define each model's features.
Table 1-1 Compaq Armada E500 Model Naming Convention Key A E 5 P3 700 T5X 18 V M 64 58 N S F 1 2 3 4 5-6 7-9 10-12 13-14 15 16 17-19 20-21 22 23 24
KEY
1 2 3 4 5-6 7-9
DESCRIPTION
Brand designator Segment designator Series Blank Processor type Processor speed
OPTIONS
A = Armada E = Expansion 5 = 500
P3 = Intel Pentium III P2 = Intel Pentium II 700 = 700 MHz 500 = 500 MHz 400 = 400 MHz 650 = 650 MHz 450 = 450 MHz 366 = 366 MHz 600 = 600 MHz 10 Panel type T = TFT 11 Panel size 5 = 15.x 3 = 13.x 2 = 12.x 4 = 14.x 12 Panel resolution X = XGA S = SVGA 13-14 Hard drive size 18 = 18.0 GB 6 = 6.0 GB (in GB, 1-2 digits) 12 = 12.0 GB 4 = 4.3 GB 15 Optical drive D = 24X Max CD-ROM drive V = DVD-ROM drive 16 Integrated M = Mini PCI V.90 C = NIC/modem 0 = none communication modem combo 17-19 RAM (in MB, 64 = 64 MB 2-3 digits) 98 = Windows 98 20-21 Operating system N4 = Windows NT 4.0 58 = Windows 95/98 dual N2 = Windows NT 4.0/Windows install* 2000 dual install 22 23 24 NAFTA Pointing device Security N = NAFTA S = Pointing stick P = TouchPad
* End user must make a one-time selection between Windows 95 and Windows 98. If
end user desires rejected product(s) after selection is made, end user must acquire and pay for rejected product(s) separately.
1-2
Product Description
Table 1-2 Compaq Armada E500 Computer Models
1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 700 700 700 700 700 700 700 700 700 700 700 700 650 650 650 650 650 650 650 650 650 650 650 650 600 600 600 600 600 600 600 600 600 600 600 600 500 500 500 500 500 500 500 500 500 T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T 5 5 5 5 5 5 5 5 5 5 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 3 3 3 3 3 3 3 X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X 18 18 18 18 18 18 18 18 18 18 18 18 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 6 6 6 6 6 6 6 6 6 V V V V V V V V V V V V V V V V V V V V V V V V D D D D D D D D D D D D D D D D D D D D D M M M M M M 0 0 0 C C C 0 0 0 M M M M M M C C C 0 0 0 M M M M M M C C C O O O M M M M C C 128 128 128 128 128 128 128 128 128 128 128 128 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 58 58 N4 N4 N2 N2 58 N4 N2 58 N4 N2 58 N4 N2 58 58 N4 N4 N2 N2 58 N4 N2 58 N4 N2 58 58 N4 58 N2 N2 58 N4 N2 58 98 N4 58 58 N4 N4 58 N4 N N SKU# 174518-XX1 174518-XX3 174518-XX6 174518-XX7 174518-XX8 174518-XX9 174517-XX1 174517-XX6 174517-XX8 174519-XX1 174519-XX6 174519-XX8 161608-XX1 161608-XX6 161608-XX8 161609-XX1 161609-XX3 161609-XX6 161609-XX7 161609-XX8 161609-XX9 164764-XX1 164764-XX6 164764-XX8 161606-XX1 161606-XX6 161606-XX8 161607-XX1 161607-XX3 161607-XX6 161607-XX7 161607-XX8 161607-XX9 164763-XX1 164763-XX6 164763-XX8 161604-XX1 161604-XX4 161604-XX6 161605-XX1 161605-XX3 161605-XX6 161605-XX7 164749-XX1 164749-XX6 Config. Code DX44 DX45 DX46 DX47 FFH2 FFH3 DX41 DX43 FFH1 DX48 DX49 FFH4 DPB1 DPB3 FFD5 DPB4 DPB5 DPB6 DPB7 FFD6 FFD7 DPB8 DPB9 FFD8 DN91 DN93 FFD1 DN94 DN95 DN96 DN97 FFD2 FFD3 DN98 DN99 FFD4 DNN1 DNN2 DNN3 DNN4 DNN5 DNN6 DNN7 DNN8 DN83
N N N
N N N
N N
Continued
Product Description
1-3
Table 1-2 continued
1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P3 P2 P2 P2 P2 P2 P2 P2 P2 P2 P2 P2 P2 P2 P2 P2 P2 500 500 500 500 500 500 500 500 500 450 450 450 450 450 450 450 450 450 450 450 450 450 450 450 450 450 450 400 400 400 400 400 400 400 400 400 366 366 366 366 366 366 366 T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T 2 2 2 2 2 2 2 2 2 4 4 4 4 4 4 4 4 4 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 2 2 2 2 2 2 2 S S S S S S S S S X X X X X X X X X X X X X X X X X X X X X X X X X X X S S S S S S S 6 6 6 6 6 6 6 6 6 12 12 12 12 12 12 12 12 12 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 4 4 4 4 4 4 4 D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D 0 0 0 M M M M C C 0 0 0 M M M M C C 0 0 0 M M M M C C 0 0 0 M M M M C C 0 0 0 M M M M 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 58 98 N4 58 58 N4 N4 58 N4 58 98 N4 58 58 N4 N4 58 N4 58 98 N4 58 58 N4 N4 58 N4 58 98 N4 58 58 N4 N4 58 N4 58 98 N4 58 58 N4 N4 SKU# 161602-XX1 161602-XX4 161602-XX6 161603-XX1 161603-XX3 161603-XX6 161603-XX7 166761-XX1 166761-XX6 127669-XX1 127669-XX4 127669-XX6 127670-XX1 127670-XX3 127670-XX6 127670-XX7 164751-XX1 164751-XX6 161604-XX1 161604-XX4 161604-XX6 161605-XX1 161605-XX3 161605-XX6 161605-XX7 164749-XX1 164749-XX6 152675-XX1 152675-XX4 152675-XX6 152676-XX1 152676-XX3 152676-XX6 152676-XX7 164748-XX1 164748-XX6 155058-XX1 155058-XX4 155058-XX6 155059-XX1 155059-XX3 155059-XX6 155059-XX7 Config. Code DNM1 DNM2 DNM3 DNM4 DNM5 DNM6 DNM7 DVM1 DVM2 CZQ1 CZQ2 CZQ3 CZQ4 CZQ5 CZQ6 CZQ7 DN84 DN85 DNN1 DNN2 DNN3 DNN4 DNN5 DNN6 DNN7 DNN8 DN83 DC41 DC42 DC43 DC44 DC45 DC46 DC47 DN81 DN82 DJC1 DJC2 DJC3 DJC4 DJC5 DJC6 DJC7
N N
N N
N N
N N
N N
1-4
Product Description
The Armada V300 model naming conventions are shown in Table 1-3. The computer model designation is composed of a group of characters that define each model's features.
Table 1-3 Compaq Armada V300 Model Naming Convention Key A V 3 C1 500 T4X 6 D M 64 58 N S F 1 2 3 4 5-6 7-9 10-12 13-14 15 16 17-19 20-21 22 23 24
KEY
1 2 3 4 5-6 7-9 10 11 12 13-14
DESCRIPTION
OPTIONS
A = Armada V = Versatility 3 = 300 C1 = Intel Celeron 1 500 = 500 MHz T = TFT 4 = 14.x X = XGA 6 = 6.0 GB
Brand designator Segment designator Series Blank Processor type Processor speed Panel type Panel size Panel resolution Hard drive size (in GB, 1-2 digits) 15 Optical drive 16 Integrated communication 17-19 RAM (in MB, 2-3 digits) 20-21 Operating system
466 = 466 MHz H=HPA 3 = 13.x S= SVGA 4 = 4.3 GB
400 = 400 MHz 2 = 12.x
D = 24X Max CD-ROM drive M = Mini PCI V.90 C = NIC/modem modem combo 64 = 64 MB 32 = 32 MB 98 = Windows 98 58 = Windows 95/98 dual install* N = NAFTA P = TouchPad
0 = none
N4 = Windows NT 4.0 N2 = Windows NT 4.0/2000 dual install
22 23 24
NAFTA Pointing device Security
* End user must make a one-time selection between Windows 95 and Windows 98. If
end user desires rejected product(s) after selection is made, end user must acquire and pay for rejected product(s) separately.
Product Description
1-5
Table 1-4 Compaq Armada V300 Computer Models
1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A A A A A A A A A A V V V V V V V V V V 3 3 3 3 3 3 3 3 3 3 C1 500 T 4 X C1 500 T 4 X C1 500 T 4 X C1 500 T 4 X C1 500 T 4 X C1 500 T 4 X C1 500 T 4 X C1 500 T 4 X C1 C1 C1 C1 C1 C1 C1 C1 C1 C1 466 466 466 466 466 466 466 466 466 466 T T T T T T T T T H 4 4 4 4 4 4 4 4 4 3 X X X X X X X X X S 6 6 6 6 6 6 6 6 4 4 4 4 4 4 4 4 4 6 6 6 6 6 6 6 6 D 0 D 0 58 N4 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 32 32 32 32 32 32 32 32 P P P N P P N P P P P P P P P P N P P N P P P P N P P N P P P SKU# 163308-XX2 163308-XX6 163309-XX3 163309-XX7
Config. Code DVR1 DVR3 DVR4 DVR5 DVR6 DVR7 DVR8 DVR9 DJD3 DJD4 CXX1 CXX2 CXX3 CXX4 CXX5 CXX8 CXX9 DVP1 DVP3 DVP4 DVP5 DVP6 DVP7 DVP8 DVP9
continued
D M 58 D M 58 D M N4 D M N4 D C D C D D D D D D D D D D C C 0 0 0 M M M M 0 58 N4 58 N4 58 98 N4 58 58 N4 N4 58 N4
163309-XX2
163309-XX6
163310-XX2 163310-XX6 158984-XX2 158984-XX6 117734-XX2 117734-XX4 117734-XX6 117735-XX2 117735-XX3 117735-XX6 117735-XX7
163199-XX2 163199-XX6 163229-XX2 163229-XX3 163229-XX6 163229-XX7 163304-XX2 163304-XX6
A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3
C1 466 H 3 S C1 466 H 3 S C1 466 H 3 S C1 466 H 3 S C1 466 H 3 S C1 466 H 3 S C1 466 H 3 S
D 0
D M 58 D M 58 D M N4 D M N4 D C D C 58 N4
1-6
Product Description
Table 1-4 continued
1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3 A V 3
SKU# 163305-XX2 163305-XX6 163306-XX2 163306-XX3 163306-XX6 163306-XX7 163307-XX2 163307-XX6 158983-XX2 158983-XX6 117732-XX2 117732-XX4 117732-XX6 117733-XX2 117733-XX3 117733-XX6 117733-XX7 117730-XX2 117730-XX4 117730-XX6 117731-XX2 117731-XX3 117731-XX6 117731-XX7
Config. Code DVQ1 DVQ3 DVQ4 DVQ5 DVQ6 DVQ7 DVQ8 DVQ9 DJD3 DJD4 CXW1 CXW2 CXW3 CXW4 CXW5 CXW8 CXW9 CXV1 CXV2 CXV3 CXV4 CXV5 CXV8 CXV9
C1 466 T 2 S C1 466 T 2 S C1 466 T 2 S C1 466 T 2 S C1 466 T 2 S C1 466 T 2 S C1 466 T 2 S C1 466 T 2 S C1 400 T 2 S C1 400 T 2 S C1 400 T 2 S C1 400 T 2 S C1 400 T 2 S C1 400 T 2 S C1 400 T 2 S C1 400 T 2 S C1 400 T 2 S C1 400 H 2 S C1 400 H 2 S C1 400 H 2 S C1 400 H 2 S C1 400 H 2 S C1 400 H 2 S C1 400 H 2 S
6 6 6 6 6 6 6 6 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
D 0 D 0
58 N4
64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 64 32 32 32 32 32 32 32
P P P N P P N P P P P P P P P P N P P N P P P P P N P P N P
D M 58 D M 58 D M N4 D M N4 D C D C D C D C D 0 D 0 D 0 58 N4 58 N4 58 98 N4
D M 58 D M 58 D M N4 D M N4 D 0 D 0 D 0 58 98 N4
D M 58 D M 58 D M N4 D M N4
9-cell Lithium Ion main battery pack 6-cell Lithium ion main battery pack
Product Description
1-7
Features
The computer has the following features:
s
The following processors are available, varying by computer model: s The Armada E500 features an Intel Pentium III 700-, 650-, 600-, 500- or 450-MHz processor or Intel Pentium II 400- or 366-MHz processor, with 256-KB integrated cache, depending on computer model. s The Armada V300 features an Intel Celeron 2 500-, 466- or 400MHz processor, with 128-KB integrated L2 cache, varying by computer model. ATI RAGE LT Pro, 4-MB SGRAM (synchronous graphics) The following standard memory is available, varying by computer model: s The Armada E500 is equipped with 64-MB high-performance Synchronous DRAM (SDRAM), expandable to 512 MB. s The Armada V300 is equipped with 64- or 32-MB high-performance SDRAM, expandable to 512 MB. Workstation 4.0, or Windows 2000 preinstalled
s s
s Microsoft Windows 95, Windows 98, Windows NT s The following displays are available, varying by computer model:
s
s
The Armada E500 features a 15.0- or 14.1- inch, XGA, TFT (1024 × 768), 13.3-inch, XGA, TFT (1024 × 768) or 12.1-inch, SVGA, TFT (800 × 600) display, all with over 16.8 million colors. The Armada V300 features a 14.1- inch XGA TFT (1024 × 768), 13.3-inch SVGA HPA (800 × 600), 12.1-inch SVGA TFT (800 × 600), or 12.1-inch SVGA STN (800 × 600) display, all with over 16.8 million colors. The Armada E500 supports a TouchPad or pointing stick keyboard. The Armada V300 is equipped with a TouchPad keyboard.
s The following keyboards are available, varying by computer model:
s s
1-8
Product Description
s Mini PCI 56K V.90 modem, or optional Mini PCI V.90 modem plus
10/100 NIC combination card
s The following PC Card features are available, varying by computer
model: s The Armada E500 features two Type II PC Card slots with support for both 32-bit CardBus and 16-bit PC Cards; Zoomed video is supported in the bottom slot. s The Armada V300 features one Type II PC Card slot with support for both 32-bit CardBus and 16-bit PC Cards.
s s
External AC adapter with power cord The following battery packs are available, varying by computer model: s The Armada E500 supports a 9- or 6-cell Lithium ion (Li ion) primary battery pack in the battery bay or DualBay, and a 6-cell Li ion MultiBay battery pack in the MultiBay; supporting up to three battery packs in the computer at one time. s The Armada V300 supports a 9- or 6-cell Li ion primary battery pack in the battery bay and a 6-cell Li ion MultiBay battery pack in the MultiBay. model: s The Armada E500 supports 18.0-, 12.0-, 6.0-, or 4.3-GB high-capacity SMART hard drives with DriveLock security and Prefailure Warranty. s The Armada V300 supports a 6.0- or 4.3-GB high-capacity SMART hard drive with DriveLock security and Prefailure Warranty.
s The following hard drives are available, varying by computer
s
Flexible MultiBay that accommodates a 24X MAX CD-ROM drive, DVD-ROM drive, SuperDisk LS-120 drive, 6-cell Li ion MultiBay battery pack, or secondary hard drive (when used with a Hard Drive MultiBay Adapter). Connectors for parallel, serial, audio in/out, external monitor, universal serial bus, external keyboard, and AC power Stereo speakers providing Compaq PremierSound 16-bit stereo sound
s s
Product Description
1-9
1.2 Intelligent Manageability
Intelligent Manageability consists of preinstalled software tools for the computer and Compaq servers that assist in tracking, troubleshooting, protecting, and maintaining the computer. It provides the following functions:
s Asset Management: provides detailed configuration and diagnostic
information.
s Fault Management: prevents, predicts, and alerts of impending
hardware problems.
s Security Management: protects unauthorized access to data and
components.
s Configuration Management: optimizes the computer by providing
the latest drivers, utilities, and software, which are available on CD ROM and the Compaq Web site at www.compaq.com/support/portables. NOTE: For further help with Intelligent Manageability, select Start Ę Compaq Information Center Ę Intelligent Manageability
Accessing the Web Agent
The computer may have a preinstalled Web Agent that allows computer configuration information to be viewed using Web technology. To access this feature, select Start Ę Compaq Information Center Ę Insight Web Management. If the computer does not have a preinstalled Web Agent, it can be downloaded from the Compaq Web site at www.compaq.com.
Asset Management
Asset Management enables component information to be retrieved when on the road or connected to the network. Asset Management also enables the network administrator to remotely retrieve information from any Compaq computer connected to the network. The information can be used to assist in tracking and maintaining the computer and its components. It provides the following information:
1-10
Product Description
s Inventory information--The network administrator can retrieve
information about the computer over the network by using Compaq Insight Manager or any PC management tool provided by Compaq Solution Partners. Asset control information retrieved from the computer includes:
s
Manufacturer, model, and serial number of Compaq computers, monitors, hard drives, battery packs, memory boards, processor speeds, and operating systems System board and ROM revision levels BIOS settings
s s
s Diagnostic information--Diagnostics for Windows includes
information on hard drives, ports, video, sound, and other components. This application also allows multi-threaded tests to be run on hardware components. If problems are found, recommendations are provided. All of the above information can be viewed, printed, or saved.
Fault Management
Fault Management features minimize downtime and data loss by monitoring system performance and generating the following alerts:
s Hard drive alert--provides 72-hour advance warning of impending
hard drive problems and can automatically start optional backup software.
s System temperature alert--reports overheating. As the system
temperature rises, this feature first adjusts fan speed and other cooling components, then displays an alert, then shuts down the system.
s Battery pack alert--reports charging problems and battery pack
failure.
s Monitor alert--diagnoses and displays external monitor
operational problems.
s Memory alert--reports memory board configuration changes when
a memory board is removed, added, or reconfigured. It also provides the previous and current configurations for comparison. The alerts work with or without network connection. If the computer is not connected to the network, the network administrator cannot receive alerts from the computer.
Product Description
1-11
Fault Management Alerts
Alerts can be enabled, disabled, and tested, and software can be set to back up information whenever a hard drive alert occurs.
s While the computer is connected to a network, alerts pop up on the
computer display and are simultaneously reported to the network console.
s System temperature alert--reports overheating. As the system
temperature rises, this feature first adjusts fan speed and other cooling components, then displays an alert, then shuts down the system. NOTE: A battery charging problem alert is reported only on the computer display.
s When the computer is not connected to a network, the user will
receive a local alert.
s To set alerts, select the Intelligent Manageability icon in the system
tray.
Security Management
Security Management features customize system security.
s Power-On and Setup Passwords--prevent unauthorized access to
information and computer configuration.
s DriveLock--prevents unauthorized access to hard drives. s Device disabling--prevents unauthorized data transfer through
modems, serial ports, parallel ports, and infrared ports on the computer and an optional docking station.
s QuickLock/QuickBlank--locks the keyboard and clears the
screen.
s Ownership Tag--displays ownership information during system
restart.
1-12
Product Description
Configuration Management
Configuration Management optimizes software upgrade and customer support procedures. Compaq provides support software to optimize the performance of the computer. This support software is accessible through a monthly CD-ROM subscription. Support software can also be downloaded from the Compaq Web site at www.compaq.com/support/ portables.
Managing Power
The computer comes with a collection of power management features that allow battery operating time to be extended and power to be conserved. Use power management to monitor most computer components such as the hard drive, processor, and display.
Accessing Power Management
s In Windows 95, select Start Ę Settings Ę Control Panel Ę Power
to view or adjust settings in Power Properties.
s In Windows NT 4.0, select Compaq Power instead of Power s In Windows 98, select Power Management instead of Power.
Power Management Levels
To extend the life of batteries, use the Battery Conservation tab in Power Properties.
s If Windows 95 is running, select Start Ę Settings Ę Control Panel
Ę Power to access Power Properties.
s In Windows NT 4.0, select Compaq Power instead of Power. s In Windows 98, select Power Management instead of Power.
The level of battery conservation or the selection of preset power management levels can be customized.
Product Description
1-13
1.3 Computer External Components
The external components on the display and left side of the computer are shown in Figure 1-2 and described in Table 1-5.
Figure 1-2. Display and Left Side Components
1-14
Product Description
Table 1-5 Display and Left Side Components
Item
1 2 3
Component
Tilt feet (2) Battery bay Armada E500: DualBay Armada V300: Fixed diskette drive Display release latch Audio bass port MultiBay
Function
Tilt the computer for ease of use. Accepts a 9- or 6-cell Lithium ion (Li ion) primary battery pack. Accepts a removable diskette drive or 9- or 6-cell Li ion primary battery pack. Accepts diskettes. Opens the computer. Enhances stereo sound. Accepts the following MultiBay devices: CD-ROM drive, DVD-ROM drive, hard drive (in Hard Drive MultiBay Adapter), SuperDisk LS-120 Drive, 6-cell Li ion MultiBay battery pack. Adjust the volume of the stereo speakers. On: Power is turned on. Off: Power is turned off. Blinking: Computer is in Suspend.* NOTE: The power/suspend light also blinks if a battery pack that is the only source of power available to the computer reaches a critical low-battery condition while Hibernation is disabled. On: A battery pack is charging. Off: No battery packs are changing. Blinking: A battery pack that is the only available power source has reached a low-battery condition.
4 5 6
7 8
Volume buttons Power/suspend light (green)
9
Battery light (green)
*In Windows 98 the term Standby replaces the term Suspend.
Product Description
1-15
The external components on the right side of the computer are shown in Figure 1-3 and are described in Table 1-6.
Figure 1-3. Right Side Components
1-16
Product Description
Table 1-6 Right Side Components
Item
1
Component
PC Card slots*
Function
2
3 4
5
6
7
8 9
Supports 32-bit (CardBus) and 16-bit PC Cards. * The Armada E500 has two PC Card slots; the Armada V300 has only one PC Card slot. Stereo speaker/ Connects stereo speakers, headphones, or headphone jack headset. This jack is driven by an amplifier and has volume control. The internal computer speakers are turned off when external speakers or headphones are plugged into this jack. Mono microphone jack Connects a mono microphone, disabling the built-in microphone. Security cable slot Accepts an optional security cable to secure the computer to a fixed object to prevent theft. RJ-11 jack (internal Connects the modem cable to an internal modem models only) modem. NOTE: A modem cable is included with internal modem models. RJ-45 jack (internal Connects the network cable. network interface card models only) Infrared port Provides wireless communication between the computer and another infrared-equipped device using an infrared beam. Air vent Provides for airflow to cool internal components. Composite TV Connects a television, VCR, camcorder, or connector overhead projector.
Product Description
1-17
The external components on the rear of the computer are shown in Figure 1-4 and described in Table 1-7.
Figure 1-4. Rear Components
1-18
Product Description
Table 1-7 Rear Components
Item
1 2
Component
AC Adapter connector Universal Serial Bus (USB) connector
Function
Connects the AC power adapter. Connects USB devices, such as cameras for video conferencing, or hubs which connect multiple USB devices. The USB connector is a powered hub. When running Windows 95 or higher or Windows NT, any combination of up to five powered or unpowered hubs can be connected in any sequence, as long as two unpowered hubs are not connected next to each other. When running a lower version of Windows or Windows NT, or if using a different operating system, up to two hubs can be connected. Connects an optional external monitor, overhead projector, or TV adapter. Connects optional serial devices, such as a mouse. Connects the computer to the expansion base, convenience base, or port replicator. Connects an optional parallel device, such as a printer. Connects an optional full-sized keyboard or a mouse. Both external mouse and computer pointing device are active. An optional splitter/adapter allows both an external keyboard and mouse to be used at the same time.
3 4 5 6 7
External monitor connector Serial connector Docking connector Parallel connector Keyboard/mouse connector
Product Description
1-19
Computer keyboard components are shown in Figure 1-5 and described in Table 1-8.
Figure 1-5. Keyboard Components
1-20
Product Description
Table 1-8 Keyboard Components
Item
1 2 3 4 5 6 7 8 9
Component
Power switch Suspend button Display switch Page up and page down keys Embedded numeric keypad Cursor-control keys Windows application key TouchPad (TouchPad models only) Left and right TouchPad buttons (TouchPad models only) Microsoft logo key Caps lock key
Function
Turns the computer on or off of exits Suspend1. Initiates or exits Suspend1. When pressed with the Fn key, initiates Hibernate. Turns off the display if it is closed while the computer is turned on. Move to the previous or next screen. Converts keys to numeric keypad. Move the cursor around the screen. Displays shortcut menu for item beneath mouse cursor. Moves the mouse cursor, selects, and activates. Function like the left and right mouse buttons on an external mouse.
10 11
Displays the Windows Start menu. Turns on the caps lock function.
Product Description
1-21
Additional computer keyboard components are shown in Figure 1-6 and described in Table 1-9.
Figure 1-6. Keyboard Components (continued)
1-22
Product Description
Table 1-9 Keyboard Components (continued)
Item
1 2
Component
Hard drive light (green) MultiBay light (green)
Function
Turns on when the hard drive is being accessed. Turns on when a MultiBay device is being accessed or a battery pack in the MultiBay is charging or waiting to be charged. Turns on when the numeric lock function is on. Turns on when the caps lock function is on. Turns on when the scroll function is on. Turns on the scroll function. Turns on the numeric lock function. Moves the mouse cursor. Produce stereo sound. Function like left and right mouse buttons on an external mouse. Used with hotkeys to perform preset hotkey functions. Perform preset functions.
3 4 5 6 7 8 9 10 11 12
Num lock light Caps lock light Scroll lock light Scroll lock key Num lock key Pointing stick Stereo speakers Left and right mouse buttons Fn key F1 through F12 function keys
Product Description
1-23
The external components on the bottom of the computer are shown in Figure 1-7 and are described in Table 1-10.
Figure 1-7. Bottom Components
1-24
Product Description
Table 1-10 Bottom Components
Item
1 2 3 4 5 6
Component
Mini PCI slot cover Battery release latch Hard drive cover release latch Hard drive cover screw Hard drive cover Diskette drive release latch
Function
Contains the mini PCI modem or network interface card. Releases the battery from the battery bay. Releases the hard drive cover. Secures the hard drive cover. Covers the hard drive bay. Releases the device from the DualBay on the Armada E500. Releases the diskette drive bezel from the Armada V300. Releases the MultiBay device.
7
MultiBay release latch
Product Description
1-25
1.4 Design Overview
This section presents a design overview of key parts and features of the computer. Refer to Chapter 3 for the illustrated parts catalog and Chapter 5 for removal and replacement procedures. The system board provides the following device connections:
s Memory expansion board s Hard drive s Display s Keyboard/TouchPad or pointing stick s Audio s Intel Pentium III, II, or Celeron processors s Fan s PC Cards s Modem or modem/NIC
The Armada E500 and Armada V300 computers use an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the right side of the computer. CAUTION: To properly ventilate the computer, allow at least a 3-inch (7.6 cm) clearance on the left and right sides of the computer.
1-26
Product Description
chapter
2
T ROUBLESHOOTING
Follow these basic steps when beginning the troubleshooting process: 1. Complete the preliminary steps listed in Section 2.1. 2. Run the Power-On Self-Test (POST) as described in Section 2.3. 3. Run Computer Setup as described in Section 2.5. 4. If you are unable to run POST or if the problem persists after running POST, perform the recommended actions described in the diagnostic tables in Section 2.5. Follow these guidelines when troubleshooting: Complete the recommended actions in the order in which they are given. Repeat POST after each recommended action until the problem is resolved and the error message does not return. When the problem is resolved, stop performing the troubleshooting steps and do not complete the remaining recommended actions. Refer to Chapter 5 for recommended removal and replacement procedures. If the problem is intermittent, check the computer several times to verify that the problem is solved.
Troubleshooting
2-1
The following table describes the troubleshooting actions:
If You Want To:
Check for POST error messages
Then Run:
POST
Perform any of the following: Computer Setup Check the system configuration Set the system power management parameters Return the system to its original configuration Check system configuration of installed devices
2.1 Preliminary Steps
IMPORTANT: Use AC power when running POST or Computer Setup. A low battery condition could initiate Hibernation and interrupt the test. Before running POST, complete the following steps: 1. Obtain established passwords. If you must clear the passwords, go to Section 2.2. 2. Ensure that the battery pack is installed in the computer and the power cord is connected to the computer and plugged into an AC power source. 3. Turn on the computer. 4. If a power-on password has been established, type the password and press Enter. 5. Run Computer Setup (Section 2.5). If a Setup password has been established, type the password and press Enter. 6. Turn off the computer and all external devices. 7. Disconnect external devices that you do not want to test. If you want to use the printer to log error messages, leave it connected to the computer.
2-2
Troubleshooting
NOTE: If a problem only occurs when an external device is connected to the computer, the problem could be with the external device or its cable. Isolate the problem by running POST with and without the external device connected. 8. Use Compaq Utilities and loopback plugs in the serial and parallel connectors if you plan to test these ports. Follow these steps to run Compaq Utilities: a. If you are running Compaq Utilities from the hard drive, turn on or restart the computer. Press F10 when the cursor appears in the upper-right corner of the screen. If you do not press F10 in time, restart the computer and try again. If you are running Compaq Utilities from diskette, insert the Compaq Utilities diskette in drive A. Turn on or restart the computer. b. Press Enter to accept OK. c. Select Prompted Diagnostics. d. After "Identifying System Hardware" completes, select Interactive Testing and follow the instructions on the screen.
2.2 Clearing Passwords
1. Turn off the computer. 2. Disconnect the AC Adapter. 3. Remove all battery packs. 4. Remove the switch cover (refer to Chapter 5, Section 5.8). 5. Disconnect the Real Time Clock (RTC) battery (Section 5.9). 6. Wait five minutes. 7. Reconnect the RTC battery. 8. Replace the switch cover. 9. Reconnect the AC Adapter. Do not reinstall any battery packs yet. 10. Turn on the computer. NOTE: Remember to set the date and time the next time the computer is turned on.
Troubleshooting
2-3
2.3 Power-On Self-Test (POST)
The Power-On Self-Test (POST) is a series of tests that run every time the computer is turned on. POST verifies that the system is configured and functioning properly. To run POST, complete the following steps: 1. Complete the preliminary steps (Section 2.1). 2. Turn on the computer. If POST does not detect any errors, the computer beeps once or twice to indicate that POST has run successfully. The computer boots from the hard drive or from a bootable diskette if one is installed in the diskette drive.
2.4 POST Error Messages
If the system is not functioning well enough to run POST, or if the display is not functioning well enough to show POST error messages, refer to the Troubleshooting tables in Section 2.6. If POST detects an error, one of the following events occur: A message with the prefix "WARNING" appears, informing you where the error occurred. The system pauses until you press F1 to continue. A message with the prefix "FATAL" appears, informing you where the error occurred. After the message, the system emits a series of beeps, then stops.
Warning messages indicate that a potential problem, such as a system configuration error, exists. When F1 is pressed, the system should resume. You should be able to correct problems that produce WARNING messages.
2-4
Troubleshooting
The system emits a series of beeps, then stops.
If you receive one of the error messages listed below, follow the recommended action.
Table 2-1 Warning Messages
Message
CMOS checksum invalid, run SCU CMOS failure, run SCU Diskette controller error
Description
CMOS RAM information has been corrupted. CMOS RAM has lost power. The diskette drive controller failed to respond to the recalibrate command.
Recommended Action
Run Computer Setup (Section 2.5) to reinitialize CMOS-RAM. Run Computer Setup (Section 2.5) to reinitialize CMOS-RAM. If there is no diskette drive in the system, run Computer Setup (Section 2.5) to properly configure the CMOS-RAM to show no diskette drive present. If the problem persists, or if a diskette drive is present, complete these steps until the problems are solved: 1. Check diskette drive connections. 2. Replace diskette drive. 3. Replace system board.
Diskette track 0 failed
The diskette drive cannot read track 0 of the diskette in the drive. The hard drive controller failed to respond to the reset command. The keyboard failed the selftest command.
Try another diskette. If the problem persists, you may need to replace the diskette drive. Check the drive parameters. Turn off the system and check all related connections. Replace the system board.
Hard disk controller error
Keyboard controller failure
Continued
Troubleshooting
2-5
Table 2-1 continued Message
Keyboard failure
Description
The keyboard failed to respond to the RESET ID command. The periodic timer interrupt is not occurring. An illegal adapter ROM was located at the specified address.
Recommended Action
Replace the keyboard. If the problem persists, replace the system board. Replace the system board.
No interrupts from Timer 0 ROM at xxxx (LENGTH yyyy) with nonzero checksum (zz) Time/Date corrupt run SCU
Check the external adapter (such as a video card) to determine if it is causing the conflict.
The time and 1. Run Computer Setup date stored in the (Section 2.5). real time clock 2. If problem persists, (RTC) have been replace RTC battery. corrupted, 3. If problems persists, possibly by a replace system board. power loss. 1. Run ScanDisk. 2. Check disk in DOS and Windows 95.
Hard disk xx failure (or A failure or an error) error occurred when trying to access the hard drive.
2-6
Troubleshooting
Fatal errors emit a beep and may display a FATAL message. Fatal errors indicate severe problems, such as a hardware failure. Fatal errors do not allow the system to resume. Some of the Fatal error beep codes are listed at the end of this section.
Table 2-2 Fatal Error Messages
Message
CMOS RAM test failed
Description
A walking bit test of CMOS RAM location 0E (Hex) - 3F (Hex) failed. A sequential read/write of the transfer count and transfer address registers within the primary and secondary DMA controllers failed. A walking bit read/write of the 16 DMA controller page registers starting at location 80 Hex failed. A continuous read/write test of port 61h found that bit 4 (Refresh Detect) failed to toggle within an allotted amount of time. A sequential read/write of various Interrupt Controller registers failed. A checksum of the ROM BIOS does not match the byte value at F000:FFFF. RAM error occurred during memory test.
Beep code
3
DMA controller faulty
4
Faulty DMA page registers
0
Faulty refresh circuits
1
Interrupt controller failed
5
ROM checksum incorrect
2
RAM error at location xxxx
None
*Beep codes are defined in Table 2-3.
Troubleshooting
2-7
Table 2-3 Fatal Error Beep Codes
Beep Code
0
Beep Sequence
S-S-S-P-S-S-L-P
Description
The DMA page registers are faulty. The refresh circuitry is faulty. The ROM checksum is incorrect. The CMOS RAM test failed. The DMA controller is faulty. The interrupt controller failed. The keyboard controller failed. Graphics adapter is faulty. Internal RAM is faulty.
Recommended Action
Replace system board.
1 2
S-S-S-P-S-L-S-P S-S-S-P-S-L-L-P
3 4 5 6 7 8
S-S-S-P-L-S-S-P S-S-S-P-L-S-L-P S-S-S-P-L-L-S-P S-S-S-P-L-L-L-P S-S-L-P-S-S-S-P S-S-L-P-S-S-L-P
Replace memory board or system board if memory on system board is faulty.
NOTE: S = Short, L = Long, P = Pause
2-8
Troubleshooting
2.5 Compaq Utilities
Compaq Utilities contain several functions that Determine if various computer devices are recognized by the system and are operating properly. Provide information about the system once it is configured.
Compaq Utilities include the following programs: Computer Setup Compaq Diagnostics
To access Compaq Utilities: 1. Turn on or restart the computer by clicking StartąShut DownąRestart the computer. 2. Press F10 when the blinking cursor appears in the upper-right corner of the display. 3. Select a menu option.
Selecting Computer Setup or Compaq Diagnostics for Windows
The computer features two system management utilities: Computer Setup is a system information and configuration utility that can be used even when your operating system is not working or will not load. It includes custom settings that are not available in Windows.
To configure a device in Windows NT 4.0, you must use Computer Setup. Compaq Diagnostics for Windows is a system information and diagnostic utility that is used within the Windows operating system. Use Compaq Diagnostics for Windows to test system components and to display system information whenever possible.
To configure a device in Windows 95 or 98 use the operating system itself. Windows 95 and 98 can be used to add and remove programs, and provide Wizards to ensure proper device drivers are installed. Diagnostics for Windows is NOT a configuration tool and might only test devices that are properly configured by the operating system. NOTE: It is not necessary to configure a device connected to a USB connector on the computer or an optional docking base.
Troubleshooting
2-9
Using Computer Setup
All information and settings in Computer Setup are accessed from the File, Security, or Advanced menus. NOTE: Your settings in Computer Setup are not affected by updating the system ROM. To view information or change a setting in Computer Setup: 1. Turn on or restart the computer. When the blinking cursor appears in the upper-right corner of the screen, press F10. To change the language, press F2. To view navigation information, press F1. To return to the Computer Setup menu from anywhere in Computer Setup, press Esc.
2. Select the File, Security, or Advanced menu. 3. To close Computer Setup and restart the computer Select FileąIgnore Changes and Exit, then press Enter. or Select FileąSave Changes and Exit, then press Enter.
4. To confirm your choice, press F10.
2-10
Troubleshooting
File Menu
Begin here
System information
To do this
View identification information about the computer, docking base, and battery packs. View specification information about the processor, memory and cache size, and ROM date and family.
Save to floppy Restore from floppy
Save system configuration to a diskette. Restore system configuration from a diskette. (The diskette contains your personal configuration, so you should restore from the diskette before using the Quick Restore CD-ROM.) Replace configuration settings in Computer Setup with factory default settings. (Identification information is retained.) Cancel changes entered during the current Computer Setup session, then exit and restart the computer. Save changes, then exit and restart the computer.
Restore defaults
Ignore changes and exit
Save changes and exit
Troubleshooting
2-11
Security Menu
Begin here
Setup password Power-on password Password options
To do this
Enter, change, or delete a setup password. Enter, change, or delete a power-on password. Enable/disable: QuickLock/QuickBlank. Lock keyboard and pointing stick or touchpad at startup.
(These features can be enabled only when a power-on password is set.) DriveLock passwords Device security Enter, change, or delete a DriveLock password. Enable/disable Ports or diskette drives. Diskette write. CD-ROM or diskette startup.
NOTE: Settings for a DVD-ROM can be entered in the CD-ROM field. System IDs Enter identification numbers for the computer, a docking base, and battery packs.
2-12
Troubleshooting
Advanced Menu
Begin here
Language (or press F2) Boot Options
To do this
Change the Computer Setup language. Enable/disable QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, you may want to disable QuickBoot.)
MultiBoot, which enables you to set a startup sequence that can include any drives in the system.
Change the parallel port mode to or from EPP, standard, bidirectional, or ECP.
Device Options
Enable/disable the embedded numeric keypad at startup. Enable/disable multiple standard pointing devices at startup. When this feature is disabled, only one pointing device is activated at startup. Enable/disable USB legacy support for one USB mouse and one USB keyboard. (When USB legacy support is enabled, the keyboard and mouse work without a loaded USB driver.) Set an optional external monitor or overhead projector connected to a video card in a docking base as the primary device. (When the computer display is set as secondary, the computer must be shut down before undocking.) Set video-out mode to NTSC (default), NTSC-J, PAL, or PAL-M.
Troubleshooting
2-13
Using Compaq Diagnostics for Windows
1. Access Compaq Diagnostics for Windows by selecting StartąSettingsąControl PaneląCompaq Diagnostics. 2. To select a category, choose one of two methods: Select the Categories menu, then select a category from the drop-down list. Select a category icon on the toolbar.
3. To run diagnostic tests: a) Select the Test tab. b) In the scroll box, select the category or device you want to test. c) Select the Quick, Complete, or Custom test type. d) Select the Interactive or Unattended test mode. e) Select the Begin Testing button. f) View test information by selecting a report from the Status, Log, or Error tab. 4. To print the information or save it to a drive, select the File menu, then select Print or Save As. 5. To exit, select the File menuąExit.
2-14
Troubleshooting
Factory Default Settings Table 2-4 Initialization
Enable POST Memory Test Keyboard Num Lock Hard drive boot sequence 1 2 Boot display Language Hard drive in the computer MultiBay Hard drive in the computer hard drive bay Auto Language of country Checked (enabled) Unchecked (Off)
Table 2-5 Ports
Serial port Infrared port Parallel port Ethernet port 3F8, IRQ4 2F8, IRQ9 378, IRQ7 300, IRQ11
Troubleshooting
2-15
Table 2-6 Power
Low Battery Warning Beep External Energy Saving Monitor Connected Power Management Enabled Conservation Level Level Definition High Suspend Time: 3 minutes Hibernation Timeout: Immediate Drive Timeout: 1 minute Screen Timeout: 1 minute Suspend Time: 5 minutes Hibernation Timeout: 1 hour Drive Timeout: 2 minutes Screen Timeout: 3 minutes Allows the desired times to be customized. Default settings are: Suspend Time: disabled Hibernation Timeout: low battery Drive Timeout: always on Screen Timeout: always on While operating on battery power High Checked (enabled) Unchecked (not connected)
Medium
Custom
Table 2-7 Security
Enable QuickLock/QuickBlank Enable Power-on Password Disable Serial/Infrared Ports Disable Parallel Port Disable PC Card Slots Setup Password Power-on Password Diskette Drives Disable Diskette Drives Disable Diskette Boot Unchecked (Enabled) Unchecked (Enabled) Unchecked (Disabled) Unchecked (Disabled) Unchecked (Enabled) Unchecked (Enabled) Unchecked (Enabled) Password blank Password blank
2-16
Troubleshooting
2.6 Troubleshooting Without Diagnostics
This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of messages that may be displayed on the screen. Since symptoms can appear to be similar, carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis.
Before Replacing Parts
When troubleshooting a problem, check the following items for possible solutions before replacing parts: Verify that cables are connected properly to the suspected defective parts. Verify that all required device drivers are installed. Verify that all printer drivers have been installed for each application.
Obtaining Update Information with Info Messenger
Compaq Info Messenger allows you to set a customized search of the Compaq Web site. By registering for this utility, you can stay up to date with software and hardware information specific to your system. Verify that cables are connected properly to the suspected defective parts. Select the Categories menu, then select a category from the drop-down list. To register, follow the instructions on the Info Messenger page. When your registration is complete, you can Implement your customized search whenever you prefer from the Info Messenger page. Set Info Messenger to send you the information by email as it becomes available.
Info Messenger will also inform you if there are updates to the system ROM for your computer.
Troubleshooting
2-17
Table 2-8 Solving Audio Problems
Problem Possible Cause Solution
Use the Fn+F5 hotkeys to turn up the system volume. Adjust the overall volume with the Fn+F5 hotkeys. Adjust the overall volume by pressing the Fn+F5 hotkeys. Adjust the sliding mixer controls by double-clicking the speaker icon on the Windows taskbar. Computer does not System beeps have beep after the Power- been turned down. On Self-Test (POST). Internal speaker does Volume may be not produce sound turned off or set too when an external low. audio source is connected to the stereo line-in jack.
Line input may not be connected properly. Headphones or speakers are connected to the stereo speaker/ headphone jack, which disables the internal speakers. Volume may be muted External microphone does not work. You are using the wrong type of microphone or microphone plug for the computer.
Check line input connection. Disconnect the headphones or speakers to enable the internal speakers.
Uncheck the mute box in the volume properties. Check to see if you are using a monophonic electret condenser microphone with a 3.5-mm plug.
The microphone may Ensure that the not be connected microphone plug is properly. properly connected to the mono microphone jack.
Continued
2-18
Troubleshooting
Table 2-8 continued Problem
External microphone does not work (continued).
Possible Cause
Sound source not selected.
Solution
Ensure that microphone is selected as the recording source in Control Panel ą Multimedia and that the recording level is adjusted. Check the game program's audio settings. Adjust the computer volume with the Fn+F5 hotkeys. Adjust the overall volume with the Fn+F5 hotkeys. Use the mixing features available by double-clicking the speaker icon on the Windows taskbar.
External microphone does not work (continued).
Audio settings are not set correctly. Volume control on the computer is turned down.
Sound source not selected.
Verify that the sound source is selected in Control Panel ą Multimedia.
The headphones are Check the connection. connected to the wrong jack.
Volume too low or too Volume or mixing loud controls set incorrectly.
No sound from headphones
Volume or mixing controls set incorrectly.
Adjust the overall volume with the Fn+F5 hotkeys. Check the mixing features available by double-clicking the speaker icon on the Windows taskbar.
Troubleshooting
2-19
Table 2-9 Solving Battery/Battery Gauge Problems
Problem
Computer is beeping and battery power light is blinking
Possible Cause
Battery pack charge is low.
Solution
Charge the battery pack by connecting to an external power source. Replace the battery pack with another fully charged battery. Initiate Hibernation or turn the computer off until AC power or a fully charged battery is available.
Computer battery charge light blinks to indicate low battery condition, but computer does not beep. Battery pack will not charge.
Volume turned down Turn up the volume using too low. the Fn+F5 hotkeys.
Battery pack was exposed to temperature extremes. Battery pack is already charged. Battery pack has exceeded its useful life cycle.
Allow time for the battery pack to return to room temperature. No action required. Use a different battery pack. Work is lost.
Computer shut down and memory was lost when replacing the battery pack. Battery charge does not last very long.
Hibernation was not initiated before removing the battery pack.
Battery is exposed to Put the computer in a higher temperatures. cooler place and recharge the battery pack.
Continued
2-20
Troubleshooting
Table 2-9 continued Problem
Battery charge does not last very long (continued).
Possible Cause
Solution
Battery is exposed to Put the computer in a extremely cold warmer place and temperatures. recharge the battery pack. NOTE: The recommended operating temperature range for the battery is from 10°C to 40°C (50°F to 104°F). The recommended storage temperature range for the battery is from 0°C to 30°C (32°F to 86°F). Battery conservation is disabled or set to drain. Reset the battery conservation level.
An external device is Turn off or remove any draining the battery. external device or PC Cards when not in use. Battery gauge may be inaccurate and require recalibration. Date and time must be set every time computer is turned on. The real time clock (RTC) battery has reached the end of its useful life. Recalibrate the gauge.
Replace the RTC battery (refer to Section 5.9).
Battery gauge seems The battery pack inaccurate. may need calibration.
Recalibrate the battery.
The battery pack has Replace the battery pack. reached the end of its useful life. Battery pack is warm after charging. Warming occurs during charging. No action required.
Troubleshooting
2-21
Table 2-10 Solving Compact Disc and DVD-ROM Problems
Problem
Drive cannot read a disc
Possible Cause
Disc is not properly seated in the drive. Disc is loaded in the loading tray upside down. Disc has a scratch on its surface.
Solution
Open the loading tray, insert the disc, then close the tray. Open the loading tray, turn over the disc (label facing up), then close the tray. Insert a different disc. If you are running a version of Windows that was preinstalled by Compaq, remove the drive from the MultiBay and reinsert it. If you are running a version of Windows that was not preinstalled by Compaq, turn off the computer. Then remove the drive from the MultiBay and reinsert it.
CD-ROM drive or DVD-ROM drive is not detected by the computer.
Drive is not connected properly.
2-22
Troubleshooting
Table 2-11 Solving Diskette Drive/SuperDisk LS-120 Drive Problems
Problem
Drive cannot write to a diskette.
Possible Cause
Diskette is not formatted. Diskette is write-protected.
Solution
Format the diskette. Use another diskette that is not write-protected or disable the write-protect feature. Check the drive letter in your path statement. Save the information to another diskette. Enable the proper drive through Device Manager.
Writing to the wrong drive. Not enough space is left on the diskette. Drive is disabled.
Disable diskette write Run Computer Setup ability is turned on. (Section 2.5). Select the Storage icon. Make sure Disable diskette write ability is not checked. System cannot start up from diskette or SuperDisk LS-120 drive. A bootable diskette is Verify that a diskette with not in the drive. the necessary system files is in the drive. Diskette bootability is Enable diskette disabled in Computer bootability in Computer Setup. Setup, Security menu.
Troubleshooting
2-23
Table 2-12 Solving Hard Drive Problems
Problem
Accessing information on the hard drive is much slower than usual.
Possible Cause
Hard drive entered low power state due to timeout and is now exiting from it. Hard drive is fragmented/not optimized or has errors.
Solution
Wait for the system to restore the previously saved data to its state prior to initiating a low power state. Run ScanDisk and Disk Defragmenter.
Hard drive does not work.
Hard drive is not seated properly.
Turn off and unplug the computer, remove the hard drive, and reinsert the hard drive. Boot from the original hard drive or a specially prepared hard drive.
Errors occur after starting from an additional hard drive.
Additional hard drive has not been specially prepared with necessary software. The drive is not seate