HP DAT 72 free download

File name DAT-72-Serv-Guide.pdf

HP StorageWorks DAT - Troubleshooting for HP StorageWorks DAT8, DAT24, DAT40, and DAT72 Introduction This document provides troubleshooting steps for some of the most common issues along with links for additional information if needed. Also, a list of other useful links is listed below. Troubleshooting issue symptoms Software/application issue LEDs issue Back-up problem Restore problem Stuck tape Drive hung (communication failure) Media problem Performance issue Capacity Loss Load/unload problem Installation/configuration issue Read/write problem Cleaning issue Broken/wrong/missing part Useful links HP Library and Tape Tools (www.hp.com/support/tapetools) Performance help (www.hp.com/support/pat) Compatibility help (www.hp.com/go/connect) HP DDS Manuals Warranty information HP Support contact information Field Code Changed Software/application issue Try in the following order: 1. Run Library and Tape Tools Device Analysis test. 2. Check driver is correct and installed. 3. If Windows NT4 - check driver location in the operating system. 4. If Windows NT4 - check SCSI connectivity. 5. If Windows NT4 - check tape device detected by operating system. 6. If Windows NT4 - check if native driver is loaded. 7. If Windows 2000 - check driver location in the operating system. 8. If Windows 2000 - check if there is a plug and play issue. 9. If Windows 2000 - check for driver issues. 10. If Windows 2000 - check removable storage manager. 11. Check system event logs. 12. Decode driver errors. 13. Check application event logs. 14. Check if you have a Netware operating system issue. 15. Check if you have a Tapeware software issue. 16. Check if you have a Colorado Backup issue. 17. Check if you have an Arcserve issue. 18. HP Support contact details. Software/application troubleshooting details Run Device Analysis test in Library and Tape Tools Action recommended Run the Device Analysis Test in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. NOTE: Due to issues in development Library and Tape Tools cannot be reliably used to diagnose potential issues with the DAT 40 Hotplug drive (Q1546A only). This problem is currently being investigated and will be corrected in the next revision of Library and Tape tools. This note will be updated once the problem has been corrected but until then do not use Library and Tape Tools to diagnose issues with this product. This problem only relates to the Q1546A product, no other DAT 40 variants are affected. Back to Start of Section Back to Top Check driver is correct and installed Action recommended Check driver is correct and installed. Back to Start of Section Back to Top If NT4 - check driver location in the operating system Action recommended Check operating system drivers in the winnt/system32/drivers directory. Additional information Click here for information on tape drive detection and other Additional information Click here for information on drivers and operating systems. Add